Search for a Company by Name

DIRECTV Customer Service

User Reviews, Ratings and Comments

DIRECTV customer service is ranked #210 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 42.20 out of a possible 200 based upon 1090 ratings. This score rates DIRECTV customer service and customer support as Disappointing.

NEGATIVE Comments

957 Negative Comments out of 1,090 Total Comments is 87.80%.

POSITIVE Comments

133 Positive Comments out of 1,090 Total Comments is 12.20%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>

    • We only display the 750 most recent negative comments.

  • I must say for once it was nice to speak to an american service agent. Unfortunatly that's the only good thing I have to say about this company. After 2+ yrs. of being a loyal customer I was finally late on a payment. By the time it was brought to my attention my service was inturrepted. I asked the service agent to please re-establish my service for 1-2 days and I'd send in the full payment. I was denied. I spoke w/ a supervisor and asked them if it was worth losing a long time customer over 1-2 days of service and she said yes. That recievment of this payment is the only way she'd allow the service to continue. I am/was pissed. I can't believe this company would rather lose a long time customer because they can't/ won't accomidate less then 2 days of service until the payment was recieved! After hearing this person actually say that the payment is more important to them then a long time customer with a great history .... well it finally hit me.... this company sucks and I'll be sure to tell everyone to avoid making the same mistake that I've made. STAY AWAY FOR DIRECTV!!! These money hungry, heartless people don't give a crap about you or your family. Just your money!

    Unhappy customer 5/16/12 8:43PM
  • When a two year contract ends..DTV will do everything in their power to get another reciever in your home. Reason is that renews another two year contract. I had been a DTV customer for 8yrs and had the NFL Ticket...after Six yrs of the NFL Ticket I stopped the renewal that happens in July before they could bill for it...because they tried to ding loyal ticket fans another $50.00 by adding an addition HD channel for each game on the schedule...already had a HD BOX and TV...but they tried to scam by not letting you watch in HD until you gave them more money...so I cancelled the next year...the last few months before I cancelled they started to turn off channels my family frequently watched. Even childrens channels and local news. Got a Call Customer Service 750 code...I knew something was up...did some home work to find out that they did this when contracts were near the end. I called CS...they said they needed to send a tech out and most likey the box was bad and needed to be replaced. Homework on them said they purposely shut channels off on you to get a tech out and replace your reciever. Also mind you the channels would go out on beautiful sunny days too. Did more homework on DTV only to find out there are currently hundreds of Civil Suits out there for fraud against DTV and that you should call and or write on the FTC's website and get a case number...so I did...cancelled never sent the equiptment back because they didn't have my ss# on file or a cc or debit card....they've been trying to get me back as a customer eversince. They need you to renew with a new reciever to answer to their share holders...if you have a higher package deal each month...they count on that revenue for stock forcasts...it's all a scam they will manipulate your bill and service to keep you locked in...Never give your personal info to them...if they want you as a customer they must be willing to go month to month with people...I've got Comcast Triple Play now...and it's month to month..no deposits billing card on file thats the way to go.

    join the civil suit against DTV 5/15/12 5:27PM
  • both customer service representatives were very rude and not forth comming with any help with getting my service restored, I made payment arrangements for Monday, they turn my service off at 12 midnight on Sunday night. I told them I had to get my check on Monday morning so why didn't the rep. say make your payment arrangement for Tuesday morning to avoid service interuption.no one told me this information it would have helped and saved the anger I have for this company right now. really Lisa poor service for a customer who has had your service for 6 yrs. thanks for nothing....

    little.one 5/14/12 3:00AM
  • I have never received such bad service before in my life. I called to cancel Starz and cinemax and was drilled for 15 minutes about why and felt like I was commiting a crime. For someone to pry into my personal life is uncalled for. I have been a loyal customer for years and always paying my bills on time.

    Anonymous 5/11/12 5:21PM
  • I thought I would save some money and go to Direct TC from cable. Sadly this was an expensive mistake. My service was installed poorly (but I couldn't comment honestly with the quality assurance person on the phone because the installer was standing over me telling I needed to say 'excellent' so he could remain an installer.
    But the real issue is quality and dependability and usability. Make no mistake, Direct TV is an inferior product. If you are switching to save money, I would advise against it.
    It is also more difficult to use.

    Anonymous 5/11/12 12:36PM
  • I have dealt with 10 different agents in 9 phone calls to this company in an attempt to get various problems solved stemming from canceling my father's service when he moved to a nursing home. The most recent is the VP of Customer Relations. I can not rate even one of them competent. The first nine did not know the company's policies, how to properly cancel service, how to decipher the final bill, nor answer very clear, straightforward questions. The VP of Customer Service was patronizing and very transparent in her attempt to sugar coat what amount to inconsistent penalties, and I finally had to ask her to let me complete a sentence - customer service, indeed. My father has Alzheimer's and had to move to a care facility. There is a policy that waives the early cancellation fee under those extenuating circumstances - that is reasonable. Of course the penalty was applied anyway and took two phone calls to reverse, but has been resolved. What they don't tell you is that they go back 60 days and reapply to their account as charges any "senior" discounts that an individual was getting. Under cover of darkness, so to speak -- nowhere on any invoice does it show up. It is a very inconsistent policy - one penalty is waived due to extenuating circumstances, but the other is not and is sneakily added back onto the bill - and even their own representatives have no idea what the accounting is! In fact, the VP of Customer Service tried to explain to me that it isn't a penalty, and in fact isn't even a charge since I never paid them in the first place. Huh? What kind of double-talk is that? Dishonoring previous discounts and applying the fees after the fact is a charge no matter how you look at it - and since it was money deducted from my father's account, he most certainly DID pay for them. In my 51 years I have moved 18 times - that is a lot of utility cancellations. This is hands down the absolute WORST company I have ever had the misfortune to deal with.

    ljstrobel 5/10/12 1:54PM
  • My Mother called Directv to order service. She asked for the Sunday ticket. She was quoted a price and the install was arranged. Directv came and installed the boxes. When she went to learn her new TV set up she found there was no Sunday Ticket. Less than a week in she called to have the situation corrected. She was told Sunday Ticket would cost more. So she asked to have the entire service cancelled. They turned it right off. Now they are billing her! When we try to call any Directv phone number we are given one automated option – to pay. This is not an option! We want customer service. What decent company does not have accessible customer service? How do we get a human in customer service? Also of note is the fact that Direttv told her that mailing boxes would be sent to return the receiver boxes and they said the dish would remain. A month in and no return boxes have arrived but a Directv worker came and removed the dish.
    I researched Directv and see that my Mother is not alone. This company has been in much trouble for unscrupulous business practices. Let us all report Directv to the Attorney General, BBB and anyone else that will hear our complaints.
    On a personal note, my Mother is elderly and ill. We moved her near us so that we could help her and watch over her. Moving is hard enough but Directv has only added to the hardship. I will not allow this company to continue to add to my Mother’s stress unchecked. I think they are an evil company that needs to be shutdown.

    Affraid of Direc TV 5/10/12 10:05AM
  • had called to set up. no call no show. tried to contact them to see whats up. Better off talking to the man on the moon.Calls were sent to mexico,couldnt understand,asked for an amercian speaking person immpossible.This is a joke along with at&t as well calls were sent overseas.No body could tell me nothing.In the mean time waiting for my vital info to be stolen. DONT DO IT.!!!!!!!

    Pissed off 5/10/12 8:54AM
  • what I find on direct TV is they treat their current customers as prisoners offering no incentive to upgrade or deal that a new customer would get. I have been customer for 8 yrs and wanted an upgrade to HDTV, no deals for me, just added fees. I am a senior and can not afford all the add on----they gotcha!!!

    Anonymous 5/10/12 7:48AM
  • Our land line telephone service went out
    last week and after attempting several tests to locate the problem had to call AT&T for a service tech to come to our home. The tech determined that the problem was a "short" in our DIRECTV receiver. When he disconnected the telephone wire from the receiver to the wall outlet where the actual telephone jack is located; the telephone service resumed and we were charged $99 for their service call. I feel that DIRECTV should reimburse us for this, since it is "your" equipment that caused the problem. The incident was a result of your equipment failure. There was no blame
    to be placed on us or AT&T.
    Since we have been a DIRECTV customer for such a long time (probably 10 to 15 years),
    I think it is something you should do as a
    natural customer relations gesture.
    Rex Miller

    Anonymous 5/9/12 9:43AM
  • Run like Hell! Do not get Direct TV!!!!!
    You will be locked in to Two years of Misery.
    Horrible customer service, billing errors and you spend less time watching television because the satellite is not getting a signal . I had to call everyday because the TV in the kitchen was gettin a 771a. I took four hours office from work to accommodate their window and still after replacing the converter box tv in the kitchen not working ! VZW Fios here I come.

    Signed: Prisoner of Direct Tv for two years

    Terry 5/6/12 10:56AM
  • I recieved a letter from Directv asking me to Come back to them. I now have Cox do to problems with directv before. The letter has these fine deal for me if I came back so I called to check it out. Guess what !
    It still is about the same price as Cox cable . Well, I stated the price is about the same as Im spending with Cox. Would you believe they hung-up on me ! I guess the Truth Hurts. People on there phones are rude. I guess Directv really doesnt need customers. What a waste of my time.

    John Boy 5/5/12 12:35PM
  • Direct TV has the worst customer service. I needed technical support because my DVR is recording unwanted shows on its own. I wanted to know how to stop this (the "manage recordings" function does not solve the problem for future recordings). So far I have called 3 times. Each time Customer Service has had to transfer me to tech support and after a long wait, I get cut off. They are quick to take your money - but slow to solve problems. My issue still has not been resolved.

    Anonymous 5/5/12 10:20AM
  • i have a big problem, i phoned into cancel the premieum movie package that was given free for the first three months, i also asked the question why am i being charged $71 a month instead of $30 per month like the agreement i signed up for and i was told that i did not apply for the rebate, there was no rebate mentioned when i signed up for the package and now i am told to bad i want my account credited and the automatic charges stopped from my credit card

    Anonymous 5/3/12 11:19AM
  • Re:New Installation on 4-28-2012

    I contacted Direct TV customer svc within 24hrs of installation to let them know I did not get the latest equitment advertised, & told them this was a "Deal Breaker", & I am exercising my right to cancel within 24hrs. 3 DVRs installed (Model HR 21), was expecting HR 24 DVRs. Customer svc supervisor said nothing he could do. I asked if there were HR 24 DVRs anywhere to be located, he said it was "the Luck of the Draw", & nothing can be done. I enjoy the direct TV svc, & prefer it over Cox, but I just do not understand why I have to settle, when I was expecting the "Latest model", not Last years model. He is content on letting me cancel, rather than locating the new DVRs somewhere in the US. I was informed I loose my payment of 324.00, and am stuck now with a satelitedish & holes in my roof now. I would appreciate your assistance in this matter, & would be very pleased with the HR 24 DVRs, & would like to stay with Direct TV. Please contact me at the alt Phone# to discuss this matter. Thank you for your time,& any help in this matter.







    Your Question has been Submitted
    Thank you for your email correspondence to Ellen Filipiak. DIRECTV’s Customer Advocate team will contact you within 24 hours to resolve your concerns. Use this reference number for follow up: #12

    3rd Request 5-1-2012 8:30 am
    It's very unfortunate, that Direct TV would allow cutomers to be lost, in the manner in which DTV customer svc treats them. I never did hear from Ellen Filipiak, or a Customer Advocate. No Phone call, No Email. My DTV was Disconnected this AM.
    The only request that was made, was for DTV to stand by what you promise: “The common goal of every employee at DIRECTV is to continually improve the customer experience and our ranking in this year’s survey reflects their dedication and hard work,” said Mike White, president and CEO of DIRECTV. “While we improved our position within the survey this year, we understand that our customers have many options when it comes to choosing a television provider, and we will continue to stay laser-focused on improving all facets of the overall customer experience to make their choice an easy one.”
    I went with DTV, to get the newest and best technology DTV offers. Why is it fair to accept a "2007" product, when I paid full price.
    Ronald Riolo

    crazydago 5/1/12 7:36AM
  • Over a year ago I contracted for a directv system for my fifth wheel that I am in, on the road, for most of the year. I was encouraged to the HD system which has proven to be extremely difficult to position on the satelite. The first that I moved to a different location, I could not direct the dish properly to connect with the satelite. When I called in to reciece help with this issue, I was advised by the directv rep to sign up for an additional service at an additional charge that would allow for someone to come out and assist with directing the system when I had difficulty. Tonight when I called in for such help and to request that when they made that trip, I would like to trade the HD dish and equiptment for a regular system, I had been told that this was easier to align, I was told that I have been commiting fraud as the support that I was paying for and was expecting to use was not for what I have been paying for and expecting to use. After being accused of fraud by matt, a tech support supervisor, I asked for his manager and was told that I would be on hold for up to 20 minutes, a great way to discourage climbing the ladder of supervision. when rick, a tech support manager, came on the line, he stated that matt had just made a mistake accusing me of fraud. After several minutes of discussion where nothing of any use was given, I stated that i fully expect a written apology from directv and a phoned apology from the supervisor who "mistakenly" accused me of fraud. I will use this worthless system as long as i am contracted for but will drop their"service?" as soon as it is over.

    dave 4/30/12 8:24PM
  • I have my account set up on auto withdrawal. My husband was out of work for awhile so I called to have my date moved up just three days. Direct TV agreed (this was after many phone calls). They were supposed to take out the funds on the 27th of April, instead they took out the funds on the 25th causing me to bounce five checks at 31.00 each. I still haven't been able to reach anyone who gives a damn about this. I hate the direct tv service, your customer service is terrible. Your company is totally dehumanized. Hate it, Hate it, Hate it. I would love to have my cable back. By the way I will be posting my hatred on facebook and any other social media I can get my hands on. I also don't expect a response. Directv doesn't even own this site.

    Anonymous 4/30/12 7:14PM
  • As a new customer of DirectTV, I received free trials to the premium movie channels for 90 days. As the end of the trial was approaching, I called to cancel so that I would not be charged going forward. To speak to an agent, it was necessary to go through the automated voice system saying "yes, speak to agent" a few times and it finally went thruough. An agent came on line and asked a lot of questions and I said "please discontinue the Premium Movie Channels trial so that I will not be billed for the next month." After several minutes on hold, she came back and said her computer would not allow the channels to be removed. So, she said I would have to be transferred to another dept to get it done. Another agent answered and I explained my request all over again. Unknowingly, I had been transferred to the Movie Channels Retention Center. The agent then began a dialog of questions about how I liked the movies and which were good and on and on. I tried to explain that I just wanted to remove these movie channels from my programming. But he would not listen and went on with his script. I said "please complete the removal of the channels, that is all I need." He went on about how good the channels were and said "I see you have 3 days left on your trial, why don't you call back then?" Yeah Right! The charges will then be on the bill and "you bought it, you pay for it" will be the rule. And as I got angry at this complete lack of respect, I said "I am going to hang up and call a supervisor!" No response- just went on with his spiel. I hung up and called back and asked for a supervisor and was informed that no supervisor was available. ??? Really! After pleading with this agent who said she couldn't remove the movie channels, she transferred me again to the retention center where I begged to have my channels removed and after a round of objections, my request was granted. (I hope). I am sending DirecTV an email documenting the removal of the premium channels from my programming along with the agents name. If these show up on my bill for the next month, I will report it here.

    gary 4/30/12 12:04PM
  • directv customer service SUCKS! the equipment is terrible and you will need an entire afternoon to get someone on the phone who MIGHT be able to help. they are shrewd in how they hide things in the contract. For example: i didnt know i had renewed 2 yr commitment by changing out a receiver. noone told me and i signed nothing of the sort. the receiver was malfunctioning and i was penalized for getting a new one by unknowingly resetting 2 yr deal. now i am stuck with this s@#t for more time than i can stand.

    u suck 4/28/12 2:12PM
  • I ordered a Direct tv package with instalation on 4/27/12 at around 11:00 A.M. Central time. I was given a bunch of info & pricing over the phone and I asked that I receive this in writing before instalation. I was told it was standard procedure for me to receive an email directly following this call listing all equipment, pricing and terms of the contract. 24 Hours later I had received nothing. I called the "order support line #" I was given and found it was no longer in service. I can't enter in to any contract by 'word of mouth'. If I can't rely on something as simple as the terms of the contract being given to me then I'll just stay with Dish network. Please note: One of my complaints was always having my phone calls routed to foreign countries where the service agent barely speaks english. I was told that ALL of your locations are in the U.S. The first call I made to 800-531-5000, after the order support # was found to no longer be in service, I could barely understand them. I asked where they were located and I was told the Philipenes! Do your sales agents tell people anything that is true?

    Brian Harris 4/28/12 8:08AM
  • Customer Service you ask?
    No, No such thing
    have been contacting them to no avail
    bldg mgr has contacted them, no help to her either
    completely frustrating
    do not sign up with this co

    elegantgal@aol.com 4/20/12 3:42PM
  • DIRECT TV HAS THE WORST SERVICE AND CUSTOMER SERVICE IN THE INDUSTRY.I MADE THE CHANGE TO DISH AND WHAT A CHANGE AND A RELIEF .

    Anonymous 4/18/12 12:27PM
  • my bill is incorrect and I can't get a person to talk to me.they said they would talk to me if I paid the bill but the bill is more than I owe.they just hang up on me.I don't know what to do..I have called several of their numbers and they all say the same thing.I kept saying i want an operator but they just hang up the second time i say it.i am not going to pay more than i owe.this is a very sorry way to do business and i am going to get an attorney to handle this for me

    Anonymous 4/16/12 2:36PM
  • Good Afternoon Ladies and Gents



    I found out from on line lots of email address that i like to notify of a recent experience that I had with DirecTV Company and connectivity with customer service manager that handled my case on the phone.

    I have been a customer with DIRECTV for almost 6 years with no interruption of service. I always stuck with Direct TV and have been a loyal customer.The last couple of years due to my job and timing I never watched TV, so instead of closing my account DirecTV I preferred to suspend my account till I was able to have time to enjoy the television and the service of
    DirecTV.

    Recently my brother was staying at my house, in my absence, and he attempted to open the service and signed up with some sort of a package deal that I wasn’t aware of .
    He left my home residence 3 weeks later. I found out about this package when I received the bill. I paid and called DirecTV and again requested to suspend or close my account. This time. a woman helped me and said,": absolutely we can help". But we have not received your check as of yet. “Give us a couple of days more and we will take care of it." I thanked her and hung-up.

    A week later I received another bill charging me with the full amount.

    When I called back the man that answered was named Mr. George #10059521. I found out, after some time speaking with him that he was the manager, till then I didn’t know. He did not
    introduce himself or state that he was a manager. I attempted to explain my situation to Mr. George who said it was unfortunate that my situation was handled poorly and negatively he did everything to satisfy and listen to the customer then he hung up the phone in my face.

    In the conversation I found out the misunderstanding and misscommunication from my last call which caused this problem which I wasn't aware of.

    According to the notes that were taken from the previous conversation I had been told that “your check has not been received yet. Call us a couple days later to suspend it. And I never got it right. I thought the woman had said “give us a couple of days more. Your check was not received yet.

    I replied alright, and never called back for I believed my account was suspended. Now Mr. George instead of understanding and helping me with thissituation, he straightforward by not helping me at all with an aggressive voice and responded, “you’ve been told to call and you never did so you have to pay. That’s it. A extremely impolite andnon helpful approach that
    left myself, the customer unhappy and helpless. He stated he was sorry for the misscommunication with the woman. She didn’t explain the directions very well to you. Otherwise, you would have called in a day or so to check on your account. But, you never understood her right. If we spoke instead I would have handled the situation perfectly and youwouldn't have
    found yourself in this situation.

    I said DirecTV should consider themselves " One team" and not place blame on each other or serve a double standard.
    Definitely, I share in this blame because maybe I did not not pay close enough attention to what she was exactly saying. But I do know that I wasn't clearly told " your account is not suspended you have to call in 2 days to confirm your check has arrived and your account is suspended. Otherwise, you will be CHARGED another full months bill. I would have
    definitely called back in time, why wouldn't I have ?

    I was very disappointed and sad with DirecTV customer manager who handled my case and to have it unresolved. He offered me 10 discounts. I refused it and said goodbye.

    I believe I am not only going to say goodbye to Mr. George but to the entireDirecTV and its services. I also want to make sure that I notify all of my family, friends and community
    of my situation with DirecTV so they don’t get involved with this company and have to deal with the same consequences as well.

    As the competition and economy is going these days I found DIRECTV’s customer service and professionalism lacking greatly.

    Thank you
    Selo

    Anonymous 4/16/12 11:35AM
  • WOW!! Been with Directv since 2003 and never had an upgrade and never resigned a contract. I call that being loyal! Old equipment was falling apart so I called Cutomer Service and was offered free HD/DVR with 2 year service contract. I told rep I just wanted an HD reciever, we don't watch much tv. 2 weeks after HD agreement (today) I called customer service and asked them if I could exchange HD reciever for DVR that was offered 2 weeks ago and they told me no. They wanted to charge me $100.00 for DVR and rep laughed and told me I should have taken the DVR when it was offered. Waited 20 mins on hold to get a resolution supervisor who basically told me that now I've agreed to the 24 month contract I have no choice in the matter and I have to pay for DVR if I want it. I COMPLETELY regret resigning with them. I'm currently looking into filing any and all complaints I can. Next is BBB.

    JDavis 4/12/12 6:13PM
  • My apartment complex canceled the service with direct tv. I was given a number to call. No one would answer the number. I called the direct tv number on their web site to cancel and was told I would be charged a huge cancellation fee. I finally called the direct tv home office number in California 310-535-5000 and have been told there will be no cancellation charge since it is the complex that canceled their contract, but we will see what the final bill says. This has cost me 4 days of aggravation and many calls and I recommend never doing business with direct tv. The customer service is not very good and the contract information is not accurate.

    cj 4/10/12 10:20AM
  • I purchased a bundled service with Phone,Internet and TV package via Century Link and Direct TV and have nothing but problems with internet dropping service. This causes trouble with on-demand feature of Direct TV have tried for 24 days to fix problem and finally fed up with hours of calls to walk me through the reconnect of service to the internet. When I called Direct TV to cancel the whole bundle I was informed I have a 2 year contract direct with Direct TV and I could not break it with out paying $400 to cancel the service. I was even told the internet was not their problem and I just need to fine a new internet company. I said I bought a bundle of services because they work together and once again was told sorry but not Direct TV problem. If you are considering making a switch to a bundled Service do your homework First. I wish I had asked more questions not I am stuck with something my whole family hates. Do switch to Direct TV or Century LInk not customer friendly and the products are not all what they advertise. Will do my best everyday to tell 10 people how much I think this service is unprofessional until my contract obligation is dropped or my sentence of 2 years via the current contract is up. UN-HAPPY Customer

    Anonymous 4/7/12 11:55AM
  • its just amazing to me .that you order directv and these employees are so sweet and helpfull to you .. but .. GAWD forbid you call with some kind of problem ..and all of a sudden you CANT GET ANY KIND OF SATISFACTION OR HELP ..

    this baseball package I ordered .. doesnt have the channels .. how are you suppose to know when the games are on or at what time... I call but to no AVAIL get any help .. instead i got a someone who is ILL informed and really didnt know how to handle .. so I was just disconnected..

    WAY TO GO DIRECTV .. IF SOMEONE ELSE COMES IN MY AREA WITH THE SPORTS THATS WHERE I'M GOING .. YOU PPL ARE RIP OFFFFFFSSSS ..

    Anonymous 4/5/12 7:34AM
  • We have installed a 3rd box into our home a few months back, which is the "new" and improved model. However, I am wondering as to WHY in the afternoon hours I can not get my remote to work. It is not the batteries I have changed them, thought maybe it was the sun shinning thru the window-closed blinds and curtains..still will not do what "I" want it to do..coincidently after the sun does go down and my room gets completely dark, it starts working again... no hesitations or problems!!! REALLY DON'T UNDERSTAND THIS.. and it is ONLY with the NEW BOX...

    Deemom2012 4/3/12 2:16PM
  • I am a new DirecTV customer. About 2 weeks after installation, the outside dish was struck by lightening. It travelled through the coax cable, taking out a 2 tv's, one less than a month old. Upon inspection, I saw that the dish was not grounded at all. Two technicians came out, both agreed it was not grounded. The second guy was a supervisor. He took pictures, then grounded it. I never heard from him again. Over a 2 week period, he would not answer my calls or voicemails. Finally I called DirecTV claims dept. No report was ever submitted. I made a claim, but it was denied stating that it was not their fault. I agree the lightening was not their fault, but if it had been grounded properly, the damage could have been avoided. It was not a direct strike because the coax cables and the dish were fine. They would not even agree to a partial reimbusement. On top of that, the last guy my wife talked to was extremely rude. Now I am in a 2 year contract with them. They will charge me to get out of it. I will never recommend directV to anyone. Their customer service stinks!!!!!!

    Scottie610 4/3/12 7:01AM
  • Directv sucks they turned off my service because i was unable to pay the bill. I never officially cancelled the service but they charged me an early termination fee. Also today will be the 4th time i have had to call them to get return kits so i can return their equipment to them. They also illegally hit my bank account without my knowledge and i was told it was for the equipment that never got returned, they must not want it to bad if they keep forgetting to send me the kits. They are also only giving me half of what they took saying the rest is going for the early termination fee and past due bill, makes me wonder if they can do that legally or at some point get the better business bureau involved in this matter.

    waltyj_33 4/2/12 8:07AM
  • I would really like to talk to the person in charge of their employees. They tell u anything they want. Call three times u will get three different storys. My husband got laid off we couldn't pay the bill. We have been with direct tv since before it was a different company. We owed 428 81 on the bill. I called talked to a lady she was mean on the phone.I hung up called back talked to another lady made arrangement to pay bill that is over 800.00. Lady told me to pay the 428.81 gave me a number to call when all was paid and the rest of the money for recievers would be taken off. Paid bill called phone number direct tv cut recievers back on. In few days I get boxes in mail call direct tv to see what's up.they said I had 5 recievers. I only have 4. Installer took one with him. Now 3 phone calls later they still have not fixed my account. I have to call again.I want to know why they didn't put in the reciever numbers I gave them over the phone. They have not fixed anything. I'm going to channel 8 news about this because no one at direct tv knows how to fix things and then u pay for there mistakes.

    blondie 4/1/12 12:27PM
  • yesterday I called about our (Fox local ch 13) and was told that the issue was resolved, there would be no interruption! Today... no ch 13! I was lied to and I really don't like that!! Fox is where our local weather and news comes from, the other channels don't cover this area. Please fix the issue! and be truthful with your customers!

    zaram 4/1/12 8:42AM
  • I ordered Direct TV service Wednesday, asking that Free Speech TV be included in a 2-TV hookup. Operator L- said it would be in the basic package. The technician set up service Friday, but neither he nor I nor my ladyfriend could figure out why FSTV wasn't coming in even though it was listed on his computer, and he didn't get a straight answer from his supervisor. I spoke to an employee in Fla. who said I'd need an HD box. The tech said that was untrue, I'd need an HD dish too, and I was entitled to a free upgrade. I called an employee who was told by her supervisor that the HD box for 1 TV would be free, but one for the 2nd TV would cost $99+$19.95 S&H+$50 upgrade because I was a customer less than 6 months-to-a-year, for a grand total of $168.95. I said L- had said nothing about all that, and no free FSTV was a deal-breaker, and I had to cancel the whole thing. I was told I'd get a postage-paid box to return the equipment to the Post Office, and they refused my request to pick it up though they had screwed me over. They wouldn't rehook Dish TV and disconnected service, leaving me with no TV. So much for truth in advertising.

    Ken of Baltimore 3/31/12 8:04PM
  • Had been a DIRECTTV subscriber for 3 or so years, cancelled services a week ago because I lose all signals everytime the weather goes bad. Just got tired of being on the phone with technical support trouble shooting the problem before sending a serviceman when I pay extra fee for DIRECTTV protection plan monthly. They sent me a couple of boxes for their receivers but refused to take the satellite dish from my roof, said they don't used old dish and that they have no use for it. I was not told when they installed the ugly dish that it will remain on my roof once I cancel services with them, had I been advised I would have opted to sign up for a different provider. Is it a case of install it first and surprise the client later? Come on DIRECTTV, where's the DISCLOSURE. A customer service rep told me that I could take it out myself or hire someone to take it out my roof. I am stuck with an ugly dish, really an eyesore.

    Mom 3/31/12 12:26PM
  • My wife switched us to Direct TV as she stated that the customer service was better than Windstream,
    My data points do not agree with that premise.
    Last Friday we had a lightning strike that wiped our phones, internet modem and tv. The Windstream team came out on Saturday and repaired the phones, replaced the modem.
    When we spoke to the Direct TV person she told us the problem was the cables and she fedexed the cables to us. Yesterday I switched the old cables with the new ones and I have the exact same problem. My wife called today and requested a technician since we have been without the tv for almost 5 days. The lady wanted to go through the entire scenario that we went through with the other lady. She said please can you send a technician out.

    Anonymous 3/28/12 8:07AM
  • I have been with direct tv for 5 years. I know how frustrating companies can be but this one has been excellent for me.

    bennyboy 3/25/12 7:23AM
  • Direct tv is a joke.Everyone is rude and I can not wait to cancel them.My house burnt down three days after christmas and they were all worried about getting there money for there dvrs and remotes that day I called about it(because i have nothing else to worry about right?)Then they said i had to still pay every month and there was pretty much nothing they could do for me(they couldn't suspend the bill?).i had a rude manager come on the phone and tell me this to.Im also on hold for at least 30 to 40 minutes every time i call.If your looking for satellite go to dish!theyll probly treat you 100 times better than direct tv ever will

    Anonymous 3/24/12 8:46PM
  • After being a long time customer we decided to cancel the service to find out that when we added a box to a room they but us on a new contract that we were not aware of. Now I am being charged $280.00 to cancel the service again after having the service for several years.
    They will never have my business again and I will spread nothing but bad word about their serviced to everyone I have the opporltunity to talk with.
    They charge you for every change and every box you add and then add 2 years to a contract. NEVER AGAIN

    Anonymous 3/24/12 11:19AM
  • I have tried to contact Direct T V and get a customer repraintive supervisor on the phone that statesno one is available.
    Direct T V sent out refunds and discounts during this period of your contract negio

    My complaint is WSVN miami was deleted from my account.
    Customers complained and I dropped your service as you failed in you're contract.

    Anonymous 3/23/12 8:19AM
  • Directv receiver failed. I ordered a replacement and,being an engineer, installed the new one myself until reaching the register receiver part that requires calling the techs. Connected to "Anna" (pronounced Awna) in Idaho who was rude and clearly wanting to beat the MTTR (Mean Time To Repair) clock. When she thought she was done and I told her I had two RF remotes to configure she became very rude and disrespectful. Pretty typical but she was really bad. Another example of an easy win being turned into a negative experience. Tempted to go elsewhere.

    jeraldrc 3/23/12 6:57AM
  • I was a very good direct tv customer for over 4 years. I was calling to set up new service since I had moved. I was told that after the two years of leaasing the equipment that they were yours. BEWARE this is not true! When I called to deactiviate the other two boxes we were not using anymore they told me that I had to return them or have to pay for them. I explained I was told several times by several people that after the two years they were ours. I even called that same day to customer service and they are telling new people who sign up that the equioment is theirs after two years. FALSE ADVERTISING!!! Spent over an hour on the phone had one more person tell me that the equipment was ours and didn't need to return it. I got transfered to another person to help with my bill, they were charging me for service when I never had any! She said no one ever made a note that the equipment was mine. After an hour nothing was resolved I ended up canceling service and told them I am going to tell everyone not to use direct tv. They claim to be #1 in customer service I care to differ. Communication sucks! DONT SIGN UP GO SOMEWHERE ELSE!!!

    Danielle 3/21/12 12:57PM
  • I am very unhappy overall withdirect tv it is over priced and when something goes wrong they do not correct the issue. I was recently told i would be getting a credit due to never being able to enjoy extra services that i paid for when i set up service the tech came 4 hrs late then yelled at me and when i called to reschudule service i was unable i waited three months for service and when i spoke with a rep they gaveme credits i have yet to receive and now i have a 4 hundred dollar bill what is that?...... Thats more than my power bill treat your customers good

    Anonymous 3/20/12 4:16AM
  • DirecTV is garbage. I still have the service, but that's because I have no other choice but to stick to the contract... for now. As soon as I can pay the cacellation fee I will pay it with a smile in my face just to get rid of these thieves! If you read ths review, listen to me, listen to all the other reviews please to engage with DirecTV, do for your own sanity. If you go with DirecTV you will go through hell, just trust me. They will upsell their services, they will do whatever they can to rob your hard earned money. Their customer service is the worse of the worst, their standard signal is very blury, and if you move/relocate before a year of service they'll charge $100+ just for that...

    Please folk STAY AWAY FROM DIRECTV!!! BEWARE!!!

    galloitaliano 3/19/12 4:06PM
  • I can't believe the lousy service from DirecTV. I was enrolled through Century Link (Qwest) who could no longer provide internet service after I move, so my bundle was discontinued. Neither Century Link nor Directv can tell me who is handling my account or what I will owe to whom. I am very frustrated.

    Mike in LAS 3/19/12 11:48AM
  • To reach a live rep press number for stopping your service instaed of any other selection,it is the only one that will get a person on the line. Also, it pays for you to notify your bank and even pay a small fee to stop any payments to Direct TV if they are in posession of your card number. That way no sneaky withdrawals without your knowledge.Their current practice to get new customers is very close to being fraud!I just had a horriblr ex[erience with them and all I called for was an estimate to compare with a competitive company.They processed my inquiry as though I had actually placed an order, taken money from my account and went so far as to send out an unwated,unordered tech to install their service.This all done after a raging argument on the phone after I realized what they were trying to resort to by trickery! Have this terrible feeling it isn't over yet!I plan to complain to each and every agency that I can find,these type of tactics should be against the law!If anyone reviews my taped phone conversation they will hear an pert arrogant young man that refused to forward my call on to a supervisor and me yelling that I did not place an order with them!They still did all the above actions after all that! No wonder they are so far behind Dish Network, to bad, they all need more copetition so it would lower the monthly fees!

    Angry Customer Trudie 3/18/12 12:17PM
  • Worst service ever. We pay for tv. It stops working, they want us to pay 5.99 a month to come out. In the meantime they tell us we need a cable, that was never there to begin with. But we have one put it on, and tv works. So we didn't sch a service call. What they forgot to mention is that we can only sch it that day the next time they charge us. Well they told us to put the cable on, we do, but now they still want us to pay. Not fair. They are the worst company ever.

    Georgia Littleton 3/18/12 11:16AM
  • DTV doesn't care about legacy customers. Customer for 16yrs. Have paid thousands on dtv equipment. DVR I have now is so slow it can take up to 30 seconds for a channel change. I tried to exchange the old dvr but was told I would have to pay 199 each. It was the straw that broke the camels back. I even had a contract. I told them to get stuffed and I'll pay whatever fee to get away from you. Guess what dtv I ain't coming back.

    dean 3/17/12 9:42AM
  • Emailed twice. DIRECTV claims they will respond in 24 hours, but did not.
    Thank you for your e-mail
    Your email reference # is #120312-002952. Please write this number down and refer to it in any future emails about this issue.


    Thursday, March 15, 2012
    DIRECTV Investor Relations:
    c/o DIRECTV
    Investor Relations DTV Stock
    2230 E. Imperial Hwy
    El Segundo, CA 90245
    Note Email #2, still no tv service
    E-MAIL: investorrelations@directv.com

    Thursday, March 15, 2012
    DIRECTV Investor Relations:
    c/o DIRECTV
    Investor Relations DTV Stock
    2230 E. Imperial Hwy
    El Segundo, CA 90245
    Note Email #2, still no tv service
    E-MAIL: investorrelations@directv.com


    It is sad, frustrating, and disgusting when you cannot call Direct TV and reach a Live representative.
    By the way Direct TV said we did not pay our TV payment for month of November and we did. I know that Direct TV would not allow us to go three months without contacting us.

    Look at all the websites above just waiting for replies.

    It is sad, frustrating, and disgusting when you cannot call Direct TV and reach a Live representative on the phone.

    Email number one

    Monday, March 12, 2012
    DIRECTV Investor Relations:
    c/o DIRECTV
    Investor Relations DTV Stock
    2230 E. Imperial Hwy
    El Segundo, CA 90245
    E-MAIL: investorrelations@directv.com


    My service has been disconnected. My wife said a rep called last month February and said a payment was not made in November, 2011. Why did it take until February? My wife is going to check her bank book and see if she missed the payment. I am not paid but twice a month and have to wait until my deposit goes through. Look at my account and how long I have been a customer. BBB might also be interested in knowing that the same day I had high definition installed box went out and I called and the technician told me I needed to get on top of the roof and check my satellite...in the rain. My question was why should I go out and check the system when I have three televisions and only one is not working. The very nerve the technician asked me to go outside and check the system that Direct TV had installed. They said for me to talk to customer service I must pay $5.00. Your service stinks. You offer special promotions for new customers and treat customers who are trying to keep existing service like dirt. I am trying to get my wife to switch back to cable. It is only because she likes the service that I try to keep service. Maybe I need to write a letter telling of other issues. I remained without service for several days because of two different occasions that refurbished boxes had to be returned and I received no credit, perhaps the attorney general needs a letter as well. I am saving a copy I will forward this letter to whomever, Wednesday, March 14, 2012 with check numbers where all my bills have been paid if I have not received a reply. Your company has proved two things: #1 It is acceptable for you to make mistakes and cause me to be without service and #2 You have proved how you feel about having me as a loyal customer…You do not care. I am putting my check in mail tonight for my service.
    I have saved a copy of this letter for my records now and for the future.

    Anonymous 3/15/12 7:22PM
  • I just cancelled DirecTv for the second time this month. Yes, their customer service reps do lie to customers. I cancelled on March 1 due to a large increase in price. On March 7 a retention rep called and offered to re-establish my service for $60.99 the first month and $35.99 plus tax after rebate thereafter. Yesterday I got a bill for over $200. Called and was told was for various old fees and new service of $74.90 per month. Apparently they have no record of what the "retention" rep told me. I cancelled again and was advised there will be another disconnect fee plus many other fees. This is for pretty basic service, no dvr, etc. I simply don't want to do business with a dishonest company. Is there any other?

    retired on fixed income 3/13/12 9:40AM
  • I just changed to U Verse from Direct TV. I had used Direct TV for over 10 years. I had the same equipment that long. I begged to have the equipment upgraded. They refused several times.They finally said OK. The upgrade would result in a new contract, about $30.00 plus dollars a month, All during this time I paid extra to insure the equipment. In addition there would be an new activation charge, this charge and that charge.I threaten to leave and they promised the world.Everything I begged for they suddenly agreed to. My favorite channel on Direct TV was "Searching for Satellite" They have by far the worst customer service department.

    The Sarge 3/11/12 3:57PM
  • I canceled my service due to the increase cost and poor service. I had upgraded my TVs and twice within a 6 -month period called DirecTV for HD cable boxes. As if my monthly payment of $170 wasn’t enough, they wanted me to pay $100 per box.

    After cancelling service, I received a bill dated 2/19/12 for $54.39. The invoice stated “in about 15 days from the date of this letter, any total outstanding account balance will be automatically charged to the credit/debit card we have on file for your account”. On 2/22/12 I called and asked the customer representative, Jenny (ID#100278900), for details on the $54.39. She claimed it was a November 2006 Boxing Fight. I informed her that I was a paperless customer and that paperless customers only had the capability to view 6-months of invoices online. I was very upset that they want to charge me for an item that was over 5 years old. Even if I did get monthly paper invoices in the mail, who keeps 5 years of cable invoices? Jenny told me DirecTv would write off the $54.39.

    On 3/5/12, my checking account was charged the $54.39. Today I called and spoke to Jessica (ID #41126), who told me DirecTv would NEVER write off $54.39, the amount is too high. So DirecTv has dishonest employees misleading customers by telling them lies to get them off the phone and not resolve their issues.

    I was told by Jessica that I WILL NOT get my money back unless I prove to them that I paid the $54.39. I need to write DirecTv headquarters requesting copies of my invoices and payments. The IRS can only audit me for the last 3 years but apparently DirecTv has more power than the IRS and get money out of you for something that goes back more than 5 years.

    I WOULD NOT RETURN TO DIRECTV EVEN IF THE SERVICE WAS FREE. I got a monthly $140 package from Verizon, which includes home phone (land line), internet, and cable for 5 TVs HD with double the number of channels than DirecTv.

    Jackie C 3/11/12 10:48AM
  • Thank you! You were very helpful. My daughter couldn't get thru. She was told that the business hours were blah blah blah. I looked you up and in 5 minutes she was talking to a technician who fixed the problem.

    She is still amazed that I got thru. :) Two things I don't do....take "no" for an answer and give up. Thanks!

    Anonymous 3/10/12 5:50PM
  • Hi! I talked with a customer service employee last night again about
    disconnecting my service. The end of the billing date is March 12th or
    13th. Well this morning my cable was all ready disconnected. I paid for
    another week of service and someone pulled the plug on me. How can this
    happen? He was telling my that I had a contract with Direct TV and that
    I'd owe like $180 to get out of it, but I don't have a contract as I full
    filled a two year one when I lived in Moorhead MN. That was the first I
    had heard of such a thing. Then I mentioned that my credit card was
    automatically being billed instead of sending a paper billing. I hadn't
    given anyone permission to bill my card. Then my last bill was on paper.
    He told me it was because my credit card was bad. That was another slap in
    the face to me from him. NEVER in million years would I have a bad credit
    card. My credit rating is very good and you probably can check on that. I
    always thought customer service was suppose to be there and be helpful to
    the customers, but it wasn't at all, then this morning it was another slap
    in the face. I'm very upset with Direct TV and their service. Gloria
    Oswald

    Anonymous 3/6/12 11:21AM
  • Worst damn customer service that I have ever dealt with. I was a customer for 4 years and had to cancel. Almost gave me an aneurysm speaking with these fools. Well, I went to give them a 2nd chance a low and behold what happens. I take a day off work waiting for a service installer that never shows. When I call them they are nice enough to give me a $50 rebate and will call me back. Guess what? No call back. A week later I call to either set up an appointment or cancel. Put on hold 3 times for 50 minutes, told no service installers are available, told I never had an installer in the first place when their automated callback called me and comfirmed, and had to basically curse them out to cancel and get a refund.

    Rediculous service period.

    DSpiehler 3/4/12 3:38PM
  • I called customer service for assistance with a pay per view movie. After speaking to 5 different customer service reps, I asked to speak to a supervisor. The rep assured me that he was locating a supervisor, then transferred me to another rep, who, when I asked for a supervisor, transferred me to ANOTHER REP!! When I got a supervisor on the line, he was extremely snide and mouthy throuth the entire conversation, and never really did answer the question. Ridiculous! I am going to switch to internet TV.

    JIMTs 2/29/12 6:44PM
  • Four months ago I upgraded to HD. At the time I was given a price that was for 24 months. Also told if I cancel service I would pay an early cancelation fee. I have yet to receive the price quoted. It has been $5 to $10 higher each month. I call, they appoligize, and adjust my bill. It has been three months of this scenario with no resolution in sight.

    Anonymous 2/29/12 1:18PM
  • I too was very surprised that Directv took the cloo channel off my package because prices even went up. There's only a few channels we watch and like someone said they are mostly all reruns anyway. I'm thinking about just getting another antenna and subscribing to netflix. Plus the HD is great on the tv I have an antenna on and it's free HD.

    caroline 2/28/12 9:37PM
  • MY DVR RECIEVER STARTED TO BREAKUP AND CUT OUT, SO I CALLED YOUR SUPPORT ,WHO ANYLISED THE PROBLEM. THEY SAID THEY WILL HAVE TO SEND OUT A TECH AND MADE AN APPOINTMENT FOR WEDNESDAY FEB 29. NOW THE RECIEVER WILL NOT EVEN POWER UP ( NEW PROBLEM) I JUST THOUGHT IT IS POOR SERVICE THAT IT TAKES 33 DAYS TO GET A TECH HERE!!!

    AB HERROD

    ALHERROD 2/27/12 10:52AM
  • Your customer service is terrible !! You should not be taking peoples money if you make it this difficult to work with you or even make contact ! You take a large sum of money from me each month and it seems thats all you care about !!

    Anonymous 2/25/12 6:28PM
  • The customer service representatives treated me like garbage. Customers who are locked into a contract are treated like dollar signs, not customers. I am completely disgusted with them! Be Warned! Also, the automated operated asks you to speak, not push buttons, and she almost always sends me to technical support, and that has never been what I asked for.

    suesanders 2/24/12 3:07PM
  • I was quoted a price on the phone by a sales rep and then charged $30 more per month for the first three months and then $55 more per month for the following months.
    When I contacted Directv, I was told I could request a call from customer service who would have the recording of the initial sales call available for review. When I finally was in contact with the customer service rep, I was told the tape was not available and the person who told me that I could review it was mistaken.
    I was sold on one rate and charged a different rate that was significantly more. then told I could review a recording by directv if requested, but it was never provided upon multiple request.
    I question the integrity and ethics of the business and recommend using other service providers.

    poor service 2/24/12 9:12AM
  • We have had good 'attempted' service from staff, but unable to have our tv working. After 3 service calls, still no operation of our tv. Supervisor Jimmy (442398) was very poor and unwilling to help-he blamed other support services. How many times do we have to request service at our home. Can anyone help??? We are waiting for a response from a responsible person at DirectTV. This is all happening within 6 days or our initial setup. Is this really the best Direct can offer?

    Anonymous 2/23/12 8:22PM
  • DIRECTV, WORST service customer. DONT BELEIVE IN the REBATE they send you in the mail becareful, call to many times NOT body dont know nothing and customer service in mexico they are LOST very BAD. I ASK for a supervisor or manager, yes they cut the phone TOO MANY TIMES, got tired of keeping calling. Stop paying the BILL and NOW they call me, but the same sheet dont know nothing, and dice NOW its to late for the REBATE.. Not my foul, because i was calling and calling....

    Jose 2/23/12 7:57AM
  • trying to get fax number so can fax copy of chapter 13 bankrupy papers to them to prove they were payed .they just took 221 dollars of my money said could get service the day they were to install srvice found out they cancell the service and kept the money,when asking for refund they said had to see copy of paper but refuse to give us a fax number.

    mel 2/20/12 2:11PM
  • Direct tv is a JOKE! The installers must be anybody they can trick into working for them. They set an appointment with a 4 hr window and then try to call and say they'll be 5 hrs late and never show up. This has happened to me twice now and nobody does anything about it. What a joke!

    Anonymous 2/19/12 3:58AM
  • After three months of making a clerical error and through their own records saying they made a clerical error still refused to rectify our situation. Refused to place us on the phone with anyone else besides one level up of management.

    Mei-Mei 2/18/12 12:15PM
  • Very disappointed in DirectTV for moving Cloo to a higher package. They removed channels from our package and we are paying the same price for less channels. Did they add some channels to replace the ones they removed? If not, then I owe us some money.

    keyman 2/18/12 9:22AM
  • Josh the agent was nice but Directv as a whole is awful. They made us replace our remote because we have had the service for 104 days and they only replace items within a 90 day window. They refused to credit us anything. When asked about customer service they stated they are ranked high and send out promotions to keep customers happy. That is not customer service that's marketing. When asked to cancel he stated it would be 160 dollars to cancel. Im never signing up for this again. I am going back to Comcast!!!

    Jaime 2/18/12 9:13AM
  • I do not mind calling in to a service, I am paying for although I prefer to use the online service because it is more convenient. What really does frustrate me is when a technician does come to my home, I expect a certain level of customer service, and someone who acts as though I am a hassle to them that I even exist blows me across the room. My experiences like this lead me to Dish Network where I have not had any problems of this nature and the customer service is top notch. Quality is everything to me as customer regardless of being an employee and I do not take well to paying for a service to treat me badly. In the future, I hope more companies realize how important this aspect of business is to their product.

    Anonymous 2/16/12 3:41PM
  • Rude, dissrespectful( well the operator from Utah was)the customer care person from the philipines spoke poor english an read from a script. Try to call no way to reach a person.

    franz 2/16/12 8:33AM
  • - When on the sales call, the sales person informed me that I would be able to record up to 4 different programs at the same time. My wife was excited about this feature and it weighed on my decision. It turned out to be inaccurate. Not sure if it was an outright lie or poor training on Direct TV's part, but it doesn't matter. I was told an untruth that affected my decision.
    - Direct was unable to make their remote function with 2 of my TV's, ie. the remote could not turn on and off the TV and could not change the volume. The somewhat worthless tech told me there was a web page I could access that would help me "manually" set it up. After spending 4 hours trying to figure it out, I call Direct and they said "well, some TV manufacturers don't give us their codes", but as a previous DISH subscriber, DISH had no problems with the exact same TV, which shows Direct is less competent in this realm (the TV's are about 5 years old)
    - The installer showed up when it was 10 deg, windy, and snowy, and completely unprepared for conditions. I had to spend an hour outside in the freezing cold helping him to be sure he didn't get hurt on the slippery surfaces. I did not have to waste my time with the installation Tech for the DISH installation.
    - Although the installer wore booties, he was still able to track mud throught my whole house. My wife is a clean freak and keeps a spotless house. She was not happy. Not a problem with the DISH installer... he removed his shoes.
    - The DISH setup for DVR is that one box controls 2 TV's. The "Pause of Live TV" works on both TV's attached to the box. My fault, but I assumed that Direct TV would at least have comparable functionality to DISH. It does not. The only TV that can pause live TV is the one (of 4) attached to the main box. Very poor design, NOT as good as DISH.
    - On two of the four TV's, the play, rewind and fast forward of recorded programs does not work properly. One of the tv's, it plays for 2 seconds stop's for 1. On the other tv, you press the fast forward, and it acts like pause. Obviously very poor quality equipment. Again, not an issue with DISH.
    - With this long list of complaints, both me and my wife believe that Direct did not meet it's contractural obligactions, which should absolve me from mine, but not according to DirectTV. Note that this all occured within 2 days of installation.

    This is, by far, one of the worst experiences I've ever had with a product or service. Most times when I've had a bad experience, suppliers will offer me something, such as a discount or a free keychain. Direct would do nothing even when asked.

    Anonymous 2/16/12 5:06AM
  • WORST CUSTOMER SERVICE IN THE WORLD award goes to DirecTV!! This is the most ridiculous company with the most ridiculous customer service policy I have EVER run across. I had my own run in with them a few months back, when they would not release us from our contract even though we were moving. Well, they have outdone themselves. They will NOT release my parents from their two-year commitment, even though they have SOLD the house because they HAD to move. My mother is dying of pulmonary fibrosis. She had to relocate in the hopes we will have her for longer, and the home they are in COMES WITH CABLE TV. The poor kid reading the script on the other end of the phone had to take a break and compose himself when she asked, "So, how are you going to collect this when we die? Because I was told a year ago that I could die tomorrow." He had no answer. But stuck to the script and still WILL NOT LET THEM OUT OF THE CONTRACT.
    I've never boycotted a company before, but I'll be damned if I will EVER do business with these guys again.

    Nataliewrites 2/15/12 11:29PM
  • I am completely disgusted with the customer service I experienced last evening. I had a problem with my PPV movie which ended up being a simple fix that my wife figured out, but the representitive I spoke to last night, (an Indian man named "Paul" yea ok) Was completely unprepared to answer my questions and ultimately gave up and said he would have to switch me to another department, while doing so it just so happens that the phone got disconnected. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED TO ME with the horrible customer service DirecTV offers, And the only reason I dont cancel is b/c of the pathetic contract and and cancelation fees. But trust me I tell anyone who wants to hear about how awful directv service is from the Installation "professionals" to the customer service techs "paul" and "brian" in India, what a joke this company is!

    Anonymous 2/15/12 7:03AM
  • I lost my permanent job in 10/2010 & since that time I have been working contract assignments which require that I am away from home, in other states, while working. These are temporary asignments tha last from 3 months to ocassionally a year.

    When I lost my job, I suspended my Direct TV service until I started my contract assignments. When I reactivated my service, the Direct TV rep told me that my contract would end according to my home stated agreement, 12/2011. I called Direct TV in Dec and was told that my contract would not end until a year after my service was reactivated 4/2012. I am again between assignments, since 1/2012; I do not know when my next assignment will be or in which state. According to my last discussion with Direct TV, each time I suspend and reactivate my service, that is going to add a year to my contract.

    I am working temporary assignments and can not afford to continue to pay for dish TV, but Direct TV has me in a bind that there appears to be no end to unless I can get permanent employment. I need to end my Direct TV contract.

    jeanthompson 2/14/12 4:57PM
  • we recently subscribed to Direct TV. after two months of being billed outrageous price, we called customer service to try to get some help. only to find out that we would not receive any help only to get harassed over the phone for over and hour. the end results was that we must pay our ridiculous price or get a 400 + dollar cancellation bill. I am very upset and will not pay another cent to direct tv unless this matter is settled with me being refunded my rightful amount.

    dbrister69 2/13/12 7:59PM
  • I haven't had the service a full year and I've been having problems with connection and customer service EVERYDAY since installation.
    For starters, when it was installed, the tech drilled unnecessary holes through out my newly remodeled home and he could not figure out how to complete the installation without calling his coworker to assist him with the process. The FOLLOWING day, the receivers stopped connecting with satellite and I didn't have service until the following two months, because customer service did not log in any of my calls, which my phone records show I call well over 50 times.
    Once the supervisor tech finally came out, he was the only one to actually help us overcome a few of the problems the best way he knew how. He directed us to the complaint department where you file claims if the tech damages your house. We filed early August 2011, and have yet to hear from anyone!
    It is now February 2012 and still do not have properly working service!! Another technician came out last month and made adjustments, and once again right after he left, "the call customer service 711" screen came up.
    In addition to the crappy service, if i had to rank customer service(alone) with a 1 to 100 score board, I would give them a negative 18 because either they can't resolve the problem, they mess up your account, or they have the nastiest attitude. Usually it's a combination of the nasty attitude and one of the other, and that's only if you can get through the phone lines. 80% of their contact numbers listed on their website are invalid and when you do find a working number it's an automated system that gives you every other option EXCEPT speaking with a representative.
    I'm so frustrated with this company, and I honestly REGRET even considering them as a provider because it has been nothing but an enormous headache!! DirecTV is the WORSE company on the planet!!!!!

    DirecTV Shouldnt Exist 2/11/12 11:52AM
  • They move Cloo so they could get more money from me. I didn't buy the package and cancelled my premium packages and one receiver. I am going to look at cable and Dish offers on my next day off.

    When Sirius radio did the same thing I cancelled them all together and never missed them.

    If you read the employee comments you will see many vulgar degrading comments towards the customers saying it's our own fault for not reading the fine print. I read the print, Cloo was in our contracted package, YOU ARE wrong.

    SoonToBeFormerCustomer 2/10/12 9:27PM
  • New Customer only been with Direct TV 2 months

    Yesterday I lost Cloo, Boomerang and Sundance. Thats upsetting and frustrating as heck.

    While I read and realize that they can change channel lineups whenever you choose, I advise Direct TV that as a new customer dropping several channels with no advance warning and no compensation for the loss is not a good start at all.

    Until now i've been very satisfied with the service and content I was getting. My personal suggestion is to send Cloo back to the Choice xtra package.

    Personally I will not buy up to gain access to any channel I had before.

    Further should I lose more channels that I enjoy during the time of my contract then I will not be renewing after my inital contract is up.

    Jeremy Wootten



    Vaskai 2/10/12 8:23PM
  • This is the worst customer service I have had in my entire life. I have been getting charged for a service I didn't know I was receiving, and which I had directly turned down in a sales call. I was simply told that there's no record of anyone having called me (that's a shock)-- when they told me the number they would have called from, I found evidence of multiple calls from that number on my phone bill. The supervisor then got on the phone and directly lied to me, telling me she had no idea what any of their numbers are, and telling me it was all my fault for not learning how to read my bill.
    So far, your representatives have talked over me, lied to me, and completely avoided answering my questions directly. And when I get upset after being lied to, they accuse me of being inflammatory and threaten to hang up. Your supervisors are the worst. I have at least been treated politely by employees who answer the phone-- your managers are clearly trained to stonewall and hang up as quickly as possible, confident that there's absolutely nothing the customer can do about it. I will be sure to recommend to anyone who is looking for television service that they avoid Direct TV at all costs.

    DC 2/10/12 6:21PM
  • Terrible customer service re the following:

    1. it took 3 calls to send by bills to my billing address.

    2. every customer rep has a different answer regarding activating and suspending an account. we have a vacation home with direct TV and want to turn it on and off several times when we go up in the winter for holidays or play in the snow.

    3. it took me over an hour to add a second account and was passed to 6 different people.

    4. we never received a bill for the second account.

    5. the suspension/activation policy is not in their customer agreement posted on the website.

    Bear2222 2/10/12 3:11PM
  • I, too am disgusted with Directv. First, they won't allow you to purchase any equipment and then when it breaks they make you pay for new equipment. They send crappy replacements that also do not work properly. Now, the final straw the take a complete channel, Cloo, off my package and make me purchase a more expensive package
    to receive Cloo. Every station has a re-run and really, how may times do we have to watch "The Holiday." The only good channel Cloo is now gone in my package. I'm up for a class action with applepond.
    Can they just take channels off even if they're in your packagae? Might be something for the FCC to look into? (I don't know if that's the right agency?)
    Lj

    lajo 2/9/12 10:21PM
  • Tonight I clicked on channel 308 (Cloo) and found a message that the price for the channel was not paid. I went on the Direct TV website and chatted online with a Direct TV rep. When I asked him what happened to Cloo, he texted that he could not answer that , and I must make a telephone call to Direct TV.

    I phone and reached a pleasant customer rep. who informed me that Cloo has now been moved into a more expensive package. I told him I had received no notice, even though Direct TV send me e-mails announcing special deals and "free" week-ends of premium channels. The rep. said that in the January bill, there was mention of programming changes, but he declined to say whether it specifically said that Cloo would no longer be offered in the Choice Xtra.

    I will not pay $74+ per month just to watch a channel that offers re-runs of old House, Psych, and Law and Order re-runs. Instead, I will look for a new service provider. If anyone out there wants to form a class action type of boycott, I would be interested.

    applepond 2/9/12 8:13PM
  • I spent over 1/2 hour on "ignore", then used another line to call again, was given still another number to call. Eventually I got a live person who attempted to answer my question: my family has been a customer of Direct TV for over 10 years ... we have been paying over $100.00 per month for DirectTV service. This morning, one of my favorite channels switched to another service level up. I have been the person paying the bill for these over 10 years. However, the service is NOT in my name, and if we cancel and then get new service in my name, the cost will be less than half of what it is now. I'm tired of DirectTV putting channels we watch "up" a service level, and since it seems that Direct TV does not want to keep my family as customers, then there may well be changes in our service providers. and frankly, the voice-mail options and being left on "ignore" for over 30 minutes is inexcusable and may well be reported to the Attorney General's office as well as to hte Better Business Bureau. If DirectTV is interested in our continuing business, then they need to have someone who has authority contact us by my email below on or before 10:00 PM EST on 20 February 2012.

    Fred Mertz 2/9/12 4:50PM
  • I have the choice extra package. So many repeat channels that I use about 10 channels on a regular basis and Cloo was one, now you have taken it off my package. With the price increase I have seen this year which I was told was a two year agreeement. In that two year agreement Ihave fullfilled my side and paid my bill on time monthly and now you drop a channel that I use all the time. I will not continue the service after I have fullfilled my agreement with a Company that does not fullfill their side. Very dissappointed in you willhave to look else for our tv service.

    Anonymous 2/9/12 5:56AM
  • DIRECT TV IS NOT A GOOD CHOICE FOR ANY FULL TIME RV'ER. THY NEVER FOLLOW INSTRUCTIONS, DO NOT FOLLOW THROUGH WITH PROMISES OF FREE INSTALLATION, THEN OVER CHARGE ON VERY FIRST BILLING CYCLE. THEY NOW WANT TO CHARGE FOR WHAT THEY PROMISED TO DO IN THE FIRST PLACE. I WANTED 2 RECIEVERS WITH INSTALLATION AND INSTALLATION IN RV. THEY ONLY BROUGHT ONE RECIEVER NOW WANT TO CHARGE $69,00 FOR EXTRA ONE NEEDED FOR SECOND TV. NOT GOOD CUSTOMER RELATIONS, WHAT EVER HAPENED TO THE CUSTOMER IS ALWAYS RIGHT, ESPECIALLY IF THEY WANT TO KEEP YOUR BUISNESS, SPREAD THE WORD, LET THEM LOOSE FEW HUNDRED CUSTOMERS, THEN SEE HOW THEY FEEL!!!!!
    JOYCE

    JOYCEWHITLEY 2/8/12 7:53PM
  • Originally I was thrilled to get the directtv package that was offered by the salesman in the Best Buy store. I told salesman I lived in a two story townhouse. Since most of the houses in Houston are two story houses I did not believe it would be a problem with installation. The first man showed up with only a six foot ladder. Of course the installation had to be rescheduled. They assured me that they would have a taller ladder and will come back for the installation. To make sure, I went to Best Buy and talked directly to Directv salesman. He assured me that he would look into the matter and would call me to explain what went wrong. Of course I did not hear from him on Monday. The second man to install the equipment did not have have the tall ladder needed. To my shock I gave them another chance and on the third installation there still is no ladder. Of course I received no help when trying to call to see why there are no ladders in the Directv installation department. Please do not fall for the Directv salesman at Best Buy.

    Anonymous 2/8/12 5:18PM
  • The WORST customer service I've ever dealt with. The only place that I've ever actually had someone hang up on me. The people refuse to do anything other than "what their system allows." I'm about to contact the office of the president for the 2nd time in less than my 2 year contract (which I cancelled)

    CupidsCuter 2/8/12 8:41AM
  • Well I just called today because I had an online check sent twice to Directv from Bank of America. They stated that they didn't have two months payments and that they are not responsible for helping me to learn of what happened. They said go back to your bank and ask them what is wrong. I just don't think this is good business. They have made 175 dollars a month from my family for four years, and I'm nobody to them. Why?

    Dental Job 2/6/12 1:55PM
  • The Salesperson who signed us up for Direct TV lied about services I would have. Promised HBO Cinemax Starz and Showtime for free for first three months. then Told us that Direct TV had NetFlix. Once it was installed none of the premium channels was offered, and customer service told us he was a sales man from a company they hired and I would have to find him personally to fix this. Also they don't have Netflix. The installation was rididculous.. he cut cable lines used our cox cable line to route through direct tv and lied about doing it. They are liars and i wish I had never switched from Cox Cable! Now I will have to pay Cox Cable to come out and fix the mess Direct TV made. Biggest mistake ever. They are horrible! The salesman name was Brandon Sargent at a Walmart in Chandler AZ.

    v.s. 2/4/12 7:53PM
  • I wouldn't recommend directv to anyone and never plan on returning to their service ever again. They took money out of my account without my consent and I never had automatic payments set up. which means they saved my info from when I paid online without my consent as well. Even after I cancelled they turned my service off before I requested and then when I called to tell them abt their mistake they left the service on after I moved out. Overall terrible experience and they kept calling me abt their equipment after I had already turned it in....DONT DO DIRECTV!

    bbdanny 2/4/12 2:53PM
  • I have read all the negative comments about Direct TV and can understand and relate to them the customer service is a joke the wait time on the phone is way too long, and they will not resolve any issue no matter what. Every time I contact them with an issue it is always nothing but drama this company bluntly just sucks. My advice is to do what I have done I filed a complaint with the BBB, I would rather pay another cable company for their service as to have Direct TV for free. Get away from this company as quickly as possible

    Anonymous 2/4/12 7:13AM
  • Directv. Has some really bad problems. They are awefull GO TO COMCAST IT MAY BE ALITTLE MORE IN COST BUT WORTH IT. Directv lied to me more then 3 times! They lie to get you and then you are stuck with them, untilled you are so mad like me and cancel service. When you want to order a movie you have to order on there time frame and then you only have 24 hours God for bid if something should happened and you have to wait a couple of days. GO TO COMCAST when you order a movie you get it right then and can keep it as long as you want. And watch it when ever and resume waiting it when ever you want. DIRECTV IS REALLY REALLY BAD ON CUSTOMER SERVICE AS WELL. THERE SUPERVISORS ARE NEVER AROUND TO TALK. AND APPARENTLY THEY DONT HAVE A HEAD CORP. "DONT DO IT THEY ARE SO BAD YOU WILL REGRET IT" by the directv. We as customers should be happy not pissed off.

    VERY MAD CUSTOMER! !! 2/3/12 3:56PM
  • Direct tv is total b.s. we helped a friend open an account with them, and without signing anything we were charged for his equipment, which then we were told to send it back with $400 and it would all be over... Called back the next day and they tried to tell us to send $900 Plus. Asked to speak to the supervisor and was told $600, they had no record of us calling the day before so the jerks got us for $200 over the original cost.... Someone needs to fire the supervisor and his/her minions being that no one can keep proper records of what is happening there and the "CUSTOMER SERVICES" does not serve the customers at all! Uhhhh so upset with them really didn't need this for just providing a friend with a little help!

    Anonymous 2/3/12 11:26AM
  • I recently moved and had a service tech come out to do an install at my new house. He came out and determined that there was no line of site so could not receive service. According to their own policy they will cancel your contract without penalty. Yet I continued to be billed. I called them a number of times and tried to resolve it. They keep you on line for about an hour shuffling you from one department to another only to resolve nothing. Then the phone calls started. They will call you two or three times a day like a bill collector. When I tried to talk to them I got the same run around (that is if you don't get "disconnected"). Had that happen at least half a dozen times. Now they have debited my account for $609 without my consent. Although the customer agreement you sign gives them the right to debit your account if you are delinquent, It DOES NOT give them the right to debit it if you are not in breach of your contract.

    After reading people's stories on here and other forums it is clear there is a pattern of behavior here that is deliberate. They just keep harassing you until you give up. They simply refuse to honor their contract and get away with it because they are a big corporation and we just regular working class people.

    Gonna contact the Attorney General in my state, the FCC and my legislator and see what happens. Also gonna contact whoever their merchant account is with and try to do a charge back. We'll see what happens.

    kzone77 2/3/12 9:49AM
  • Directv possibly has the WORST customer service I have ever experienced ! I have been a customer for over 10 years. When the service works it is great but if you ever need to contact customer service get ready for the most frustrating event you could imagine ! It's really quite unbelievable. Each time you call back you get different answers. Totally inept...

    watcher 2/3/12 9:48AM
  • I wish that I had found this site before I signed up w/DIRECTV..we have been with them since Aug, 2011 & have been overcharged since day one. We signed up for their Auto Bill Pay to receive a monthly discount, they did not input the correct security code (per our bank) & payment was declined..so DIRECTV charged us late fees and removed the discount & WILL NOT TAKE RESPONSIBILITY for their mistake. Charged for premium movie channels that we did not order, they said their rep made notes in the system that state we DID ORDER these channels..BASICALLY calling US LIARS!! I am SO EXTREMELY UPSET RIGHT NOW!! WE ARE THE CUSTOMERS, yet they could care LESS if we are HAPPY or SATISFIED. We have been on the phone today for several hours talking with numerous reps & supervisors who are all ESL & have NO IDEA how to resolve ANYTHING..they just keep reading from their scripts and trying their best to charge me DOUBLE what is owed!! I am not happy about being tied up in a 2 yr agreement with them and found out that there is no way out of a $480 cancellation fee..I just want to WARN OTHERS OUT THERE...FIND ANOTHER CABLE PROVIDER!!!

    Directvsuxx 2/2/12 9:27PM
  • This new format change is ridiculous, my husband can't read anything on the screen!!! He has poor eyesight and is disabled. There are all kinds of rights an individual with a disability has. The ADA makes sure there is compliance for the individual instead of discrimination against one!
    POOR choice on your part, I am guessing you assume all your customers would not have issues with the new change with the tiny print, maybe a customer could have a choice? It would be great if you would give customers a choice!
    DISH is looking very nice about now!
    Sheri

    Sheri 2/1/12 12:03PM
  • This company doesn't give a RIP about their loyal customers. They give all of the deals to the new customers and leave their crappy receivers and dvrs with existing customers and want to charge you to have someone fix them. Run fast and far from this one! Their customer service sucks and they don't care about you!

    asta lavista DirectTV 1/31/12 12:22PM
  • The worst experience ever. First of all I signed up for their intro offer of $29 a month of which they claim that because they did not receive the rebate I would have to pay the full price of $70 a month right from the start. Then I had problems in getting some channels that were a part of my package. They sent a tech person which could not fix the problem then few weeks later I was disconnected and charge with an early cancellation fee of $399 which was taken out of my account without me knowing about it. Then my service was restored 45 days later and then the next problem I had, I just quit. Every phone call was a more than an hour experience, passing me from person to person. I'm glad with my satellite provider now More channels and better pricing and of course great customer service and no long wait on the phones.

    ortjo 1/31/12 12:02PM
  • I tried getting through to customer service over the last five hours without success.
    They keep cutting me off even after answering all the prompts as per their direction.
    This is a very horrible set of customer service. I may cancel my subscription with direct TV as soon as possible.

    Thanks
    Denny
    A very disheartened customer

    Anonymous 1/29/12 9:16AM
  • you have the worse customer service and customer service dept that I have ever had to deal with. My service went down about 7 hours ago and I tried to get customer service to set up a time for a tech to come out and look at my dish. since I have three tv's on the system and nome of them will work I'm pretty sure it's in the equipment. They would not schedule a tech to come out because we had about 1/2" of snow on the ground. They have to wait ubtil the snow is gone so that the tech won't get hurt in the bad weather. So I am out of tv all weekend plus who knows when they decide they can take a look at it. This is customer service from direct tv. I only wish they showed the same kind of service when I was buying the direct tv. It was the greatest thing that ever come along when they wanted my money, but thinks changed real quick after I signed the two year agreement.

    bigearlman 1/27/12 11:37PM
  • Really. How in the world am i spost to pay my bill if you keep hanging up on me as iff you are a bunch of children.. I am so happy that my two years are up. I will rather pay the extra 20 bucks a month for comcast and actually have a person that i can talk to can understand fully. Directv can suck some dirt.

    kalyk 1/26/12 3:51AM
  • This was the rudest service person I have ever talked to on the phone. He made us move the 500 pound entertainment center so we could tell him what the HD cable looked like. WHAT!!!! It is a black cable. I asked if that was necessary and he talked to me like I was stealing his damn TV. I intend to report him.....What an ass!

    mamadel 1/25/12 7:50PM
  • Today, I phone Directv to explore setting up a payment plan. First, I couldn't get past the automated system demanding a payment. Finally, by ignoring the system completely, it transferred me to a rep. There lies the problem. He gave me a $ amount needed to restore service. I was $25 short. He put me on hold a while, came back and said he and his supervisor "tried their best" to override the system, but they couldn't. I'd have to pay the amount he gave. In theory, I could pay this, but it would create a bit of a hardship. I expressed my disappointment that they are not set up to take partial payments with a future dates authorization for the balance, similar to what Verizon does. He said I would've been able to set up a plan if I had called 2 days ago. Well, 2 days ago I didn't have a disconnect date, and I explained to him that they never place this info on the account overview. Instead, it's three clicks away, in the statement PDF. If I had seen that, certainly, I would've called two days ago. He then begins talking about all I have to pay is $XX.XX and that there's no disconnection fee, I just have to use the automated system and so on. It's clear he didn't understand what I had just said, and since English is obviously NOT his first language, I can't really understand him well either. So I ask for someone who I can understand. To which he replies, "No. Because you're not getting what you want, you think if you talk to someone else, you'll get your way." SERIOUSLY?!?! I was shocked. I am the customer. I am SURE that NOWHERE does it say that the customer service reps can say things like that to us. It was literally the rudest thing I have ever heard and I told him so. And he laughed out loud at me. WOW.

    I guess once my contract is up, I'll be switching to Dish.

    boo2udirectv 1/25/12 9:15AM
  • I'm in a rural area so OTA viewing is not an option. I have always received very good service and am quite satisfied, however the situation with local channel 7 is really disappointing, especially since I've been told I cannot receive any channel that is available locally. However, when I click on NBCE (392)the message is "channel not purchased", is it possible to purchase 392?

    Anonymous 1/25/12 9:10AM
  • we were told that we would ge a package for 45.99 plus installation fees or 19.95--when we received our bill it was 125.00 and when i called after being transferred to different departments they stated that it was prorated and this was not mentioned when they were trying get me as a customer. they mis represented themselves and are taking advantage of senior citizens. therefore, i can't recommend direct tv to anyone!!!!!!! very disappointed---they do not care about their customers---all they want is the dollar. we were being charged and had no receivers----so, if our service doesn,t start on 1-5-12 but several years ago then our contract will end when it was renewed the first of 2011---i will tell everyone i know about the mis representation and mynegative advertising will cost direct tv a lot more than the $45.00 I was over charged-we were charge a prorated fee for hbo that direct tv gave us 3 months free--we didn't ask for it they just gave it to us and then charged us--charged for 4 recivers when we have 3-charged for receiver when it was supposed to be free.

    Anonymous 1/24/12 6:39PM
  • THIS IS A CUSTOMER DIS-SERVICE COMPANY. THE HQ FELT IT WAS IN THEIR BEST INTEREST NOT TO IMPOWER THEIR CUSTOMER SERVICE WITH SOLUTIONS, BUT THOUGHT IT MORE COST EFFECTIVE TO DISTRACT THE COMPLAINTS WITH THE OLD RAZZLE DAZZLE.

    WE SUBSCRIBED FIRST OF THE MONTH, SOMEHOW THE BILLING CYCLE GOT CHANGED TO THE 27TH OF THE MONTH. THE AUTOMATIC PAYMENT TRIES TO TAKE MONEY OUT OF AN ACCOUNT ON 27TH THAT WILL NOT HAVE MONEY TILL THE FIRST. SERVICE IS CONSTANTLY SHUT OFF FOR 2-5 DAYS EARLY. CALLED TALKED TO 17 DIFFERENT CUSTOMER SERVICE AGENTS OVER 9 HOURS OF CONVERSATIONS IN 3 MONTHS. CONSTANT RUN AROUND. UNWILLING TO JUST MOVE THE BILLING CYCLE BACK TO THE FIRST OF THE MONTH EVEN IF IT WAS THE FALT OF DIRECT TV. GIVEN BULL*&$% EXCUSES ABOUT SOFTWARE GLITCHES THAT WILL MAGICALLY FIX THEM SELVES AS SOON AS I HANG UP AND WAIT 24 HOURS.

    SSSWADE@AOL.COM 1/23/12 12:37PM
  • was going to come back to direct tv from dish network and was told that i couldnt get the discounts in the second yr because i had been a direct tv customer..i have not been a customer in a year and half..i said i would put in my husband name and then was told it was the address not the name..imagine that..

    Anonymous 1/22/12 3:20PM
  • I HAD DIRECT TV FOR 9 MONTHS THEY STARTED CHARGING ME FOR DIRTY SMUTTY MOVIES THAT I DIDNT ORDER THEY REFUSED TO TAKE THEM OFF MY BILL SO I STOPPED PAYING THEM AND THEN THEY CHARGED ME 400 HUNDRED DOLLARS FOR CLOSING THE ACCOUNT EARLY THEN WHEN YOU CALL T TALK TO SOMEONE YOU GET SOMEONE IN INDIA AND THEY HAVE NO IDEA WHAT OU ARE TALKING ABOUT AND YOU CANT UNDERSTAND ANYTHING THEY ARE SAYING THE SHOULD BE BANED FROMHAVING A BUSINESS ANYWHERE THEY ARE LIARS AND CHEATS

    PROSPECTER2 1/20/12 11:06PM
  • we had direct tv and we got charged for a bunch of dirty movies i had a techeican look into it and he said that the mistake was made when the person taking the order put in one wrong number they reversed the charges then two months later the same thing happened again then they told us an 8
    year old kid ordered them i had a seceruity number and a secerutiy word on my account so why would they let and 8 year old order dirty movies well we refused to pay so then they put the charges that had been taken off were put back in and everytime we write them a letter they add more money on to the bill . they refuse to take responsibality for the mistakes their employees make i would like to see direct tv lose thier licence and no long be able to work in any state.

    juniebees 1/20/12 6:22PM
  • Wow not sure if this is Direct tv or the directors of a three ring circus. they want to charge me 50 bucks for a service call to have a tech come out because for whatever reason my local channels are either wrong or say i dont have them...First off its your end not mine so had to call back a second time then they tell me direct tv is disputing the local channels now in my area...wow nice. I should have canceled my hook up before it got installed when I had to call in 3 times to get it right... Now want to charge me 300 bucks to upgrade to HD...WELL THE LOCAL cable company charges $"0" for an HD receiver... guess im gonna have to go back local.

    one very unsatisfied short term 1/19/12 7:26PM
  • This firm has recently aired a TV commercial that I felt was socially irresponsible. I called the corporate office and left a message for the CEO to return my call, after I left detailed, specific information with a secretary or executive assistant. She was polite and professional, but the failure of the man at the helm to call me back is a confirmation that this company is unresponsive and dispassionate toward the views and feelings of its established and prospective clients. I had once considered utilizing the services offered by this firm but, at this juncture, you couldn't pay me enough to subscribe to a company whose service platform marketing is predicated upon fear, violence and ruthlessness. This company should review the TV advertising of Cox Communications to see how beneficial civil, humorous and decent advertising can be when you are trying to attract strong and loyal partners in a highly competitive, evolving market.

    Advocate4Civility 1/19/12 2:44PM
  • Just got off the phone with Direct TV. How can you talk about customer service when you have none ?? First time I've called about a problem and was extremely dissapointed in your service ! Will look for another satelite provider !!

    Anonymous 1/19/12 6:21AM
  • Upset and angry...myself and husband are also very update to see that NBC(channel 7) and WCVB (channel 56) went off the air on Saturday, Jan 14 due to disputes. The worst thing is the day before Jan 12 we had directv installed I contacted the customer service dept to ask them about this dispute due to the fact the superbowl will be televised on NBC. I was told by the gentleman he had no idea about any dispute and would check with his supervisor. He then proceeded to tell us that he asked his supervisor twice and said the disbute was resolved, we went forward with installation. Now we do not get 7 or 56. I have called since Sat, Jan 14 and everyday since to voice my opinion regarding this outright lie, was told a supervisor would contact me and now it is Wed, Jan 17 and still have not received a call back or any compensation for this issue. I amy very upset and angry with the lack of customer service I have received. I wish we had not changed service from cable at this point. If you are planning to go forward with directv, please have them send you something in writing, directv is very deceitful now only with this but their salespitch as well!

    Angry in NH 1/18/12 1:47PM
  • I am a commercial customer and am furious with what happened over the week-end and how the "blackout" with WSVN was handled and the economic effect it had on my business (a sports bar). I lost literally thousands of dollars in revenue...Direct TV offered me $10. off a month for a year on my bill. Thanks alot!!!!

    Anonymous 1/16/12 5:58PM
  • RUN..... do not walk away from anyone asking you to change your service to direct tv. about 3-4 months ago we were at conn's and got a great sales pitch well that is all it was. My bill was going to be 72.00 for the next 10 months than 113.00. I was thrilled. well after 2 months of them taking out 100.00 each month a was puzzeled. while at wall mart one day there was a service rep there so i thought I should ask. He was nice as could be and asked if I was given the rebate paper that i needed to get on the computer for this rebate.I told him no I never saw this. He gave me the paper and explained the whole process.After getting home we got on the site and was told it had to be done in 90 days. I called and said, how could i do it in 90 days if i did not know about it.WELL i was still told we could not get it.this is a 300.00 loss and i will never refer anyone to this service.I want to drop it now but my husband wants to keep the 2 year contract. which i do not think is going to happen. so please anyone do not believe what the offer is.. mrs joseph Stoute in Lumberton Texas.77657

    mrs joseph stoute 1/15/12 10:32PM
  • This company has the worst customer service as far as the automated service, I have a problem with my bill and all I do is get hung up on.

    nome 1/15/12 12:24PM
  • Be wary of this company. Although they advertise up to 3 free HD receivers, when they did the install in my house they used "standard receivers" which do not operate in HD and do not allow room-to-room viewing of the same show. I discovered their error 15 days after installation (I usually only watch the main TV in my house), and they refused to correct their error. What's more, they sought to charge me $99 per HD receiver to correct their mistake.

    Disatisfied 1/15/12 7:02AM
  • Directv flat-out lied and scammed me. I was hesitant to sign up with them to begin with due to comcast having exclusive rights to broadcast my local team's pro basketball games (blazers). The salesman eventually persuaded me to sign up as he insisted I would be able to view the games on the "regional" sports station from the opposing team's feed. Of course when the season begins, all blazer games are blacked out in my region (no opposing team's feed, no nba league pass, ever option is blacked out). When I called to complain and seek resolution I was placed on hold for an extensive period and was advised that a supervisor would call me back within an hour. A week and a half passed, no call back. Second attempt to contact them resulted in a "supervisor" telling me that they are sorry that the salesman was wrong, but there is nothing that they can do. Repeated questions were answered with "I will have to refer you to our president and CEO to answer that question." No solutions, no service, nothing. Just write a letter to our CEO. When I became frustrated with the "supervisor" and asked him to spell his name for my records, he literally hung up on me. I am now locked into a 2 year contract with a company that flat-out lied to me in order to get me to sign up. They offer no solutions other than writing a letter to their CEO for issues that are THEIR fault. AVOID THIS COMPANY AT ALL COSTS, YOU WILL NOT BE TREATED LIKE A CUSTOMER, BUT INSTEAD AS SOMEONE WHO THEY CONNED INTO SIGNING UP.

    directv_is_a_scam 1/13/12 11:21PM
  • I have never had such crappy service until I added Direct Tv to my bundled package. They want you to pay for service a month in advance, they won't bundle your services until you pay, and you are lucky if that happens. I am still trying to get them to bundle my service on one bill, and it hasn't happened for 4 months. You have 24 hrs to change your mind if you don't like their service. They are dishonest in not telling you everything until after the 24hrs has past, then it is to late to change your mind, you will be locked in to a 2 year contract. Weather does affect the service, don't believe that it doesn't. I hate this service.

    Anonymous 1/13/12 7:58AM
  • This is the third month in a row that direct tv has missed billed me. Ive paid off the bill twice now only to have them come back and add charges. This scam sucks, I will be on hold for up to and hour and this time one of the rudest supervisors hung up on me. Ive moved , and brought my recivers with me then charged for them. Been here 3 months and have been billed 1200.00.

    Anonymous 1/10/12 6:54PM
  • I am very unhappy with my services. Customer service doesn't help and everytime I call we get different answsers. I have called to cancel the movie channels several times and this still hasn't been done. My service went out in Nov. and I called and asked for a tech to come out which was schedule for the next week. When the tech finally came he replaced the DVR. We had service for one day and the next day the service went again called customer service again and another tech. came out and replaced all of the cords in and outside of the house. Finally he checked the satellite and it was cracked. The tech said he didn't have a satellite and he would have to return. Finally a week later we called customer sertvice to get another tech to come out and they never came. So, we went a whole month before another Tech. came and fixed the problem. Now we have a bill of $247.00 and we have been without service. This doesn't make any sense what so ever. I have e-mailed the Advocate Team on last week and the matter is still not resolved.

    Anonymous 1/10/12 12:01PM
  • When we were contacted by phone by Direct TV we were told we could purchase the Choice Extra package for $39.99 and it would include the Speed channel. The Package we ACTUALLY got was Choice; I’ve had to pay an additional $5.00 a month to get what I was promised.

    Once the installation was done our personal DVD player had been disconnected by the technician and it did not work. I called your customer service and was told that Direct TV does not make service calls for 3rd party equipment. You need to make sure that your people do the job right the FIRST time around. Things like this leave the customer feeling used and abused. One shouldn’t have to beat the bushes around Direct TV to find someone to correct the issue.

    Since I have upgraded the package we have been told that since we are RETURNING customers and not NEW customers we are not eligible for the all of the 3 month trials of HBO, etc. that are offered to new customers, but we are eligible for the 3 month trial of Showtime that came with the initial Choice package.

    The whole reason we left Direct TV originally was because the sales person was not up front with me when I down graded my original package. It seems nothing has changed, your sales people tell the customer what they want to hear and then let Customer Service Department tell us that we can’t have what was promised or we get an email saying we are not entitled to what others may receive. It’s as offensive as if one were to get a text that says tough luck, so glad we’re not you.

    We are very disappointed in the behavior of your sales personal and technicians in the field with their unwillingness to be totally up front from the beginning and failure to make sure everything works before they leave after the installation. What should work and does work frequently follow two different paths.

    I am disabled and the decision to try Direct TV one more time instead of Dish was mine as I’m unable to get out of the house as much as I would like. My money is every bit as important to me as Direct TV’s bottom line is to you.

    dorajmyers 1/6/12 10:21AM
  • I called and spoke to a foreigner about my bill and after several minutes on hold he hung up on me.

    James 1/5/12 9:34AM
  • What idiots. I've been a DT customer for 12 years and have gotten the NFL Pkg the last 6 years. So they decide to give it free to all new customers...and keep charging me? I call up and they offered a discount...told them they can shove the NFL Pkg where the sun don't shine. Why should a loyal customer basically pay for new customers to get it free? They lost me as an annual NFL customer...let's see how many of the "new" customers renew at $350...ha.

    Loyal DTV Customer 1/4/12 1:32PM
  • Eraly I wanted to cancell one of my shows packages which was Showtime/Stars. Well they are litle sneaky they kept Stars on my bill. Went to cancell Stard and I was 4 days late on my bill they would not credit my account. But in the mean time November 2010 through December 2010 lost my service where channels were coming and going. So majority of the time I only had 60% of my channels. They blame me for the wiring in the house but at the end ws the nose on the dish was defected. Did I get and resitutuion NO !!! Instead I lost my job do to when you call off once you loose three days for being on a sub list. Called off 4 times so I lost a pay check and calle d non accountable worker. SO when layoff came I was let go. For my inconvience do to them not figuring out what was wrong (which I did) gave me a cresit for $5.00 (five dollars). Do I recommend Direct Tv No do to they have NO HEART.

    Holly2009 1/4/12 9:36AM
  • I've never had a problem with Direct tv before this past August when they shut off my service without notifying me for a late bill payment when it had actually been paid the week before and had been confirmed to be paid. Of course I had to wait for them to try and take the money out of the bank account again before I could talk to anyone because Direct-tv will absolutely REFUSE TO SPEAK WITH YOU IF THEY THINK YOUR BILL IS PAST DUE. Now this past Sunday, they shut off my service at around 4:40 am and again, they wouldn't let me speak to customer service. And AGAIN there was no shut off notice. Their customer service is absolutely worthless. I am seriously tempted to see how much it would be to get out of my 2 yr contract with them and go to Dish. I was not a fan of Dish but I can't believe they are worse than how Direct Tv handles their business.

    ShiningStar82@gmail.com 1/4/12 1:52AM
  • I have had Direct TV NFL ticket for years, last year was far more expensive than the previous year, so this year I called up Direct TV, asked what the NFL ticket would cost for this season, ( I only use direct tv for the NFL ticket, no other programs, movies etc.)I asked for a price that included EVERYTHING! TOTAL price including base, and everything They said I had to have to get the NFL ticket, and was quoted a price of $353.88, I only wanted to pay $350.00, but said OK, and asked if that was total, no other fees added on at the end like the previous year, and They said Yes, $353.88 was the total for the season, and to call on Jan 2nd (day after NFL ticket) to suspend account. So I said OK, I'll get it as I only wanted to pay $350.00, but I would accept the $353.88 and paid that amount in full at the time, and asked them to put paid in full on My account. WELL!!! When I called on jan. 2nd to suspend My account until next NFL Football season, They said :Well, You have to pay a $35.80 base fee. I said I was told it would only be $353.88 for the season, no added fees as long as I suspended the account on Jan. 2nd which I was doing, They said NO, You have to pay this fee of $35.80. I said I lived up to My end of the agreement, and You should also. They refused, and said I have to pay the fee. So THEY LIED TO ME, AGAIN!!! I told them to CANCEL My account and I don't want anything more to do with them as They lied to Me again. DO NOT GET DIRECT TV AS THEY WILL LIE TO YOU, ADD ON FEES. last season I could not get High Def. channels for half of the games. VERY POOR SERVICE, & LIES FROM CUSTOMER SERVICE. THEY JUST WANT YOUR MONEY, AND DON'T GIVE A DAM ABOUT ANYTHING ELSE. I REPEAT, DON'T GET DIRECT TV OR YOU WILL BE SORRY

    BubbaLight 1/2/12 11:58AM
  • Direct TV sucks, as in the worst serivce I have gotten. They are crooks, charge you when you don't agree to it and they will not credit you back. They automatically sign you up for a 24 month contract wiht out your knowledge and then bill you extra. Total crooks. I would never use them again in my life time, worst than a used car salesman ever could be. Was on hold for 2 hrs then got hung up on.

    Jphil 1/2/12 11:57AM
  • I moved back to my house after a year and instead of just being able to flip a switch and re-activating it, they needed someone to come out and remove the old dish and reinstall a new one, leaving more holes in the roof.

    Then came billing. They offered free HBO for 3 months. I got my bill and not only did I pay for it for this month, but for a month I didn't even have service.

    I'm now sitting on-line 25 minutes later, on hold, to speak with 'an account specialist' to have this sorted out. Third person I've spoken to.

    Absolutely abysmal.

    GetNetflixInstead 1/2/12 9:53AM
  • We really did not have problems with DirectTV until we had to move to a new address. I called them to inform them of the move and requested services to be transferred to the new address. They told me before I could even schedule a date, I had to pay a 167.00 fee upfront. I asked them why I had to pay this upfront and he said because it cost DirectTV 350.00 to move services so this price was a great deal. I told him I did not have the money because we were just moving. He said he could not give me a date so I told him to disconnect my services and I was going to comcast. Come to find out our services were not disconnected at the old address and now we have been in our new place for 1 month. Why are we still getting charged at the old address when we are not even living there anymore. We also took all of the equipment with us which we still have. I tried calling them, but you cannot get through until you pay the bill that they say you owe. I refuse to pay for services that we are not receiving because we are not at that same address. I am sending this because their services are absolutely horrible and I would advise everyone to reconsider before getting services with this company. They are ripp offs and the customer service is horrible. This is not the end of this. I am going to complain to the corporate office, hoping this will make a difference and I am going to channel 8 news.

    disappointed 1/2/12 8:49AM
  • I have been a directv customer for three months and I must admit their technical support is terrible enough for me to consider signing up for cable service. I lost service 12/31 for about 4 hours, and after troubleshooting the problem by telephone, I was told that I might have a defective receiver and offered me a service appointment. The problem was the earliest appointment was 1/3/2012, inotherwords I was going to have to wait three days to restore service. I asked to talk to a supervisor, who did not help at all. When I theatened to cancel my service, she had the nerve to tell me I was not following their agreement and would be liable for a stiff cancellation fee. Now I'm not sure what I signed, but think installing a defective receiver or making me wait three days to restore service should void any agreement I signed.

    prvtcuster 1/1/12 11:42AM
  • Spent two hours on the phone trying to set up installation on bundle package. was put on hold several times. when i finally spoke with a manager I found out the information was wrong. Wasted two hours and had to cancel my order, not sure how they rate so high with customer satisfaction with service like this.

    Anonymous 12/31/11 5:06PM
  • why do you have to cancel your service in order to get new equipment

    none 12/31/11 2:23PM
  • Directv gave me 2 discounts back in the fall. Now they are about to expire, so i emailed asking for them to continue, Here is their reply:Thank you for your recent correspondence.

    After reviewing your account and emails, we apologize for any issues you experienced with our Customer Care and Technical Support Departments.

    We confirmed your current programming discounts of $20.00, for six months and $5.00, for six months, will expire on 01/30/2012.

    In addition, the 24 month Free HD Access offer will expire, on 07/07/2012. We understand your concerns regarding the expiration of these great discount offers; however, your account is not currently eligible for any additional programming discounts once these offers expire. Please note, our offers are subject to change at any time and additional offers may become available at a later date.

    We understand your concerns regarding our price increase effective 02/09/2012. The price DIRECTV pays owners of the channels in your programming package is increasing about ten percent, for 2012. Our goal is to keep price increases to a minimum; therefore, we have chosen to adjust the prices our customers pay by only an average of four percent. Our prices are still very competitive and a great value for the programming you receive from DIRECTV. In addition, DIRECTV continues to invest in the quality of your viewing experience by adding new channels and features.

    Another reply after saying i may cancel:Thank you for your recent correspondence. We are sorry to hear you want to cancel your service. We would like to keep your business but we are unable to continuously provide multiple discounts to your account. They offered the discounts, i did not ask for them. Any ideas who to contact on this? These are from the Advocate Dept.

    Tom

    thomasr1950 12/30/11 2:50PM
  • I called DTV last night becaise my whole home DVR service wasn't working. I thought it might have something to do with the wireless connetivity but wasn't sure. The guy on the phone walked me through the basic steps. After about 20 minutes I explained again that I think it might be something to do with my DTV and the wireless setting. I have a DTV box that I hook up wirelessly so I can get updates or movies. He said that he didn't care about my wireless and told me that my internet and DTV feed were all on the same COAX line. I didn't think he was correct because I have High Speed internet through a phone line not cable model for COAX. I told him that I restarted the DTV wireless receiver and he became irritated and started to tell me that I should NEVER do that. I admit that at that point I got short with him and said that it was late and would prefer him to tell me what I SHOULDN'T do but rather tell me what I SHOULD do. He asked me if I spoke to my husband that way and said that I probably did and that was why I might not have a husband. At this point I was furiuos. He continued by telling me that if I were going to continue to INSULT him then I should just hang up. After a few minutes of back and forth I told him that we should put the past behind us and continue provided he never crossed the line of insulting me or my family EVER. He said he would but he only did that becuase I insulted him. Regardless, we continued our troubleshooting. I ran a system test and he wanted to know the error codes that came up. I told him 72-878. He asked me what the other two digits were. I told him that I only had 5 digits and read them to him. He said that I should have 2 more and wondered why I was keeping it from him. At this I explained that I only had 5 and I didn't appreciate his patronizing tone. He asked me to tell him where the internet connected to on the "Deca" He didn't tell me what that was so I explained that my internet was wireless and nothing ran to my DVR or "deca" which aparrenty is the wireless receiver DTV sent me. He said that he didn't care about any wireless and said that all internet came through a wire and asked me to go to my computer. I have a laptop and explained, AGAIN, that my residence is set up wirelessly. I told him, "I have a phone line coming from the wall to my Century link box. From there I have an ethernet cabel running to my Lynxys Wireless Rounter and then that's it" He said that he didn't care about all the names I was throwing out at him and just wanted to know where my internet is connected to my DVR. He finally understood that I was running my internet through a router but then was confused again. He asked me to tell him where the line out from my router plugged into my DVR. Again, I told him this was WIRELESS. He said, "Well LA DE DA! you have wireless." and we wanted to know how the internet was plugged in. Clearly this guy was just not getting this so I slowed down and told him that I do not have a cable running from my router to my DVR. I have the DVR set up to connect wirelessly becuase I didn't have an ethernet port near my TV. To that I think he understood and then put me on hold. 1 minute later by Whole Home DVR service was working.
    This guy was clearly not the right person to trouble shoot. He never listened to any of my MANY comments that my DTV was set up wirelessly. I admit that I got short with him but I NEVER insulted him or implied that he was divorced because of the way he talked. This is clearly a case of HORRIBLE CUSTOMER SERVICE. I tried to be patient but lost it when he would not understand that I was connected wirelessly. I could have moved past the blatant insult he gave me regarding my family life but he continued to be rude and patronizing. The only reason I stayed on the phone with him was so that the whole thing could be recorded. I wonder how I can get a copy of that recording? Are they required to give them their name when you ask for it? He was hesitant and took a while for him to give me his name.
    This was the first bad customer service I had encountered with DTV. Makes me wonder if this is an indication of things to come.

    Anonymous 12/30/11 10:41AM
  • DirectTV . . . A Classic Example of the Complete Erosion of Customer Service

    As expected, I received the usual "Canned" email from Direct TV...Not only did they get the wrong numbers plugged in the wrong place, but the "better offer" they presented for a requested package rate more in line with new customers, would actually cost me and additional $17 per month...Call me Stupid, I guess!!!!!

    ---------------------------------------------------------------
    Original Message to DTV Customer Service:
    Subject: Long Time Customers Need A Break Too!!!!! [Reference #: XXXXXXXXXXX]
    Customer By Web Form - 12/13/2011 11:23 AM

    After being a subscriber since 1998, I am finally about to my limit with rising cost of your packages to customers like myself who have remained loyal over the years to DirectTV, while new customers get all the cost breaks for the same packages...ie Choice Extra Pkg @ $34.99 with free movies and HD DVRs while I pay nearly $65 + monthly leases for old std receivers.

    I have new U-Verse at the end of the street and Comcast Infinity for my Internet service, Dish surround me everywhere and all are willing to offer me a Sweet Deal to switch to their service...

    Seems to me that Direct TV is out of touch with the people who got you where you are today...What can you offer me in line with you offers to New Customers to make me want to stay with Direct TV instead of moving to your top competition...after nearly 14 years!!!!

    If I do not hear from you, I will take that as a sign that you have completely abandoned your "loyal customers".

    REPLY
    Discussion Thread
    ---------------------------------------------------------------
    Response Via Email(XXXXXXXXXXXXXX) - 12/13/2011 03:17 PM


    Dear Mr. XXXXXX,

    Thank you for writing, it's a pleasure to hear from one of our valued and loyal
    customers. Let me take this opportunity to thank you for allowing us to continuously provide you with our service. I was saddened upon reading your email and that you are considering going to other providers, I just want to let you know Mr. XXXXXXXX that we cannot afford to lose you, you have been with us for several years and definitely will be more than to work with you on this.

    I do understand how you feel about the promotion we have for our new customers,
    please note that we have offers throughout the year to new DIRECTV customers,and we change these offers every few months. These serves as our introductory offer and are available only during activation. At this time, the CHOICE XTRA for 34.99 and free Premium channels are only available to NEW customers who are signing up for the first time. Please understand that we provide new customers promotions and discounts, because we would also like them to have a chance to
    enjoy like you did, when you just signed up for DIRECTV service.

    On the other hand, $69.00 one time leasing fee for a standard receiver is a standard price but in your case since you have been with us since 1998, we do have a trained specialist that will be more than to verify and work with you in adding or upgrading a receiver, as I have further checked your account here on our record you are eligible for a great offer, for example, on our HD-DVR. It's our best new receiver, which is normally $199, and allows you access to all of our latest services including 6,000 free movies and shows on demand along with
    streaming YouTube. You may also choose to these great equipment upgrade deals:
    - 1 HD-DVR at $0
    - 1 HD receiver at $0
    - 1 DVR at $0
    - 1 standard receiver at $0
    Please take note as well Mr. xxxxxx, that this offer is available for a limited time only and if you accept this offer, it will include a programming agreement and this will replace any programming agreement you are currently under, the standard length of the agreement is 24 months. Additionally, a DVR service fee ($7.00 DVR Service fee per month) is required with a DVR upgrade, and/or an HD
    Access fee commitment is required with an HD receiver upgrade ($10.00 HD Access fee per month). If you'd like to take advantage of this great offers, please call us at 1-800-531-5000, you can reach us between 8 am to 1 am ET daily, we do have trained specialist that are more than willing to assist you on this.

    Moreover, programming, pricing, terms and conditions subject to change at any time. Pricing is residential. DIRECTV services not provided outside the U.S. Offer available only to current DIRECTV customers with an account in "good standing," as determined by DIRECTV in its sole discretion. Receipt of DIRECTV programming is subject to the terms of the DIRECTV Customer Agreement; copy
    provided at directv.com/legal and in your first bill.

    Thank you again for writing, Mr.xxxxxx. It's been my pleasure assisting you today. We look forward in serving you for years to come and we look forward in talking with you.

    Sincerely,
    XXXXXXXXXXXXXXXXXXXXXXX
    DIRECTV Customer Service

    P.S. Have a question? Anytime, any topic, instant answers - support.directv.com, The Answer Center provides you helpful information, 24/7, all at your fingertips.
    ____________________________________________________________________________________

    WHAT A CROCK!!!!!!

    Anonymous 12/29/11 11:35AM
  • I have experience poor customer service with Direct TV. On 12/14/11 my receiver went out and I was informing to call customer service to request a replacement. I called right away and received a confirmation on 12/15/11 of (83454996. I was told that it was going to take 3 business days for me to receive receiver. After 3 days I called and was informed to give it 2 more days. After a week I called back and then was told the receiver have never been shipped and she didn't know when it would be and to call back after Christmas. I called back on today 12/27/11 and have been transferred 5 times and no one is able to give me an answer on what the problem may be. If it’s something I need to do please let me know. This process is very frustrating and why is it that no one even a supervisor do not have an answer or knowledge to resolve this issue. I would like for someone in your corporate office to contact me concerning this matter. Account number 25961454.

    Melanie 12/27/11 12:59PM
  • I sign up for a promotional rate. $34.95 plus taxes and fee plus direct deposit which I was told would give me free HD. Since Sept I have been charged $ 85.51 for Oct and Nov and $99.51 for Dec. The promotion was a scam and the representive was in the Philapines

    TG46 12/27/11 12:50AM
  • DIRECT TV scheduled me to have service installed 4 separate times
    Each time they DID NOT SHOW UP, DID NOT CALL.
    I called Century LINK for a bundled package.
    They scheduled an install for my new TV service for Friday.

    1st NO SHOW NO CALL How Rude!!!
    I MISSED 1 day of work.

    After spending about an hour from one department to another,
    It was rescheduled for the following Tuesday.

    2nd NO SHOW NO CALL.
    I missed 2 Days of work.

    Once again, after over an hour on the phone with DIRECT TV and CENTURY LINK, It was rescheduled for Thursday. Once again I take off work.

    3rd NO SHOW NO CALL.
    3 days off work no pay.

    Once again, after over an hour on the phone with DIRECT TV and CENTURY LINK, It was rescheduled for Saturday. Once again I take off work.

    4th DAY NO SHOW NO CALL.
    4 days of missing work.

    Once again, after over an hour on the phone with DIRECT TV and CENTURY LINK, It was rescheduled for next Wednesday. Once again I have to take off work.

    5th DAY OF NO WORK NO PAY I don't know, if anybody but me thinks they will show up this time?

    They were SO GENEROUS, after I insisted on some compensation for my soon to be five days of missing work.

    WOW a whole FIFTY DOLLARS for FIVE DAYS of missing work. I'm RICH...



    THEY ARE THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH.

    Unfortunately I had no choice but to use them.

    daryl Llewellyn 12/24/11 12:28PM
  • We signed up with direct tv one year ago when our phone company offered us a bundled price. The service is ok (have to admit we liked dish better) and the price was affordable for the 1st year, but then our bill shot up over $60 a month! Our bundled price went from $123 a month (for phone, tv and wireless internet) to $172 a month, and yet again a month later!
    I called them to complain and was told no one is forcing us to have the "extras".. I made some adjustments to the bill to get it down, only to get the bill the next month and have it jumped up to $188 a month! I called again to complain, and this time I started cancelling everything I could. We are now down to one tv with the dvr and one other tv with service, but our bill is still way too high for what we get in return. On top of that, this service rep was also very condescending, just as others have been when I've had to call. This one insisted that I was "confused" about our service and she would try to "explain" it in the simplest of terms. I explained to her, in the simplest of terms, that I wasn't confused and after much debate, did get my point across and she removed a charge for HD service (we don't even have HD tv's)..
    After calling them and cancelling everything I could, I did a search to find out if it's possible to get out of a contract with them, only to discover people have been screwed over by this company repeatedly, and that Direct Tv often debits customers credit cards with high fees for breaking contracts. I thought we were safe, since I never gave them our credit card number (we pay for our service through our phone company).. To my surprise, I checked our account on the direct tv website, and found that they DO have our debit card number listed.. We NEVER gave them that information, so how did they acquire it? Now we're wondering how we'll ever get out from under them..
    My advice, just don't get caught up in their manipulative practices.. Stay clear of Direct Tv.. They are NOT an honest company.

    karen 12/21/11 7:28PM
  • I agree that this company is nothing more than thieves!! Someone needs to step in and audit this companies practices!!!! They are robbing people blind and making interest on the money they are holding from their ex-customers.

    We had our service suspended (informed them we sold our home). We were told we couldn't cancel because we were still under contract. After six months, they started billing us again without as much as a phone call. We paid the bills until our contract expired even though we did not have their service. Once we were able to cancel, we were told that they would send us boxes to return the equipment. We waited and no boxes. Then we get hit with $345.00 taken from our bank account for "failure to return equipment within 15 days"!!! They sent the boxes to the service address that we no longer lived at. They didn't have a problem sending the bill to the correct address but of course they blamed us for not "updating" our information and that's why the boxes went elsewhere!! They are the ones that screwed up here but we are paying the price. I was also told once they received the equipment, I would recieve my credit immediately.

    I have confirmed through a tracking number and their own confirmation that the equipment has been received. I have the credit sitting on my account but now I am being told that my "credit" refund will take at least 30 days to process. REALLY??? The immediate credit they told me I'd have apparently was to my DIRECTV account and not my bank account. Here it is Christmas time and they took money out of my accout within days and now expect me to wait weeks to have it returned???

    They are the ones that screwed up by sending the boxes to the wrong address. I belive it was done on purpose so they could take money out my account and sit on it for weeks to make interest. They are screwing people over.

    I will NEVER have DIRECTV again and I have told all my co-workers and friends never to use them either. I am passing the word as much as I can.

    Anonymous 12/21/11 3:02PM
  • I had a Qwest representative sell me a bundle THROUGH QWEST including T.V. I didn't realize signed up for a separate company for the T.V. Now I realize I have a separate contract FOR 2 YEARS with Direct T.V. and I will be charges 4240 to get out of said contract. RIP OFF swindling scammers!!!!!

    Wilson 12/21/11 12:32PM
  • DirectV is Greedy. Customer service is horrible. I just read some of the employee comments. Sorry but you work for a horrible company. This coming from someone who worked in the telemarketing business for 5 years so I know what its like to get yelled at cursed at and called every name in the book, but I had to adhere to company polices and we had people on recording agreeing to purchase our products. That doesnt mean the company was right because we had people on tape agreeing to our services. It was wrong on so many levels. Direct TV is on the same level of telemarketing. Direct TV feels they have the right to take peoples money out of their accounts because they get your CC info and money is owed to them? Is that ok? Does that sound right in any way? I don't care about section 5E on the back of the bill or online. Its wrong, just wrong, a horrible way to end business with your customers. Horrible way to conduct business period. If it was ok, more companies would do so but they don't. I owed more money on a car do you think my finance company felt it was ok to just take the remainder of money out of my account because it was owed to them and I signed a contract??????????????? No they dont they have a right to come take there property but they don't take what is rightfully yours, your hard earned money.

    5 days before Christmas Direct TV wiped out my account. Because they feel they have a right to. I thank God it wasn't my rent they took otherwise my family and I would be homeless. And they told me they will continue to access my account when they feel like it until they get all their money. Yes I canceled my service due to financial difficulties, my husband lost his job. Yes I owe them money. So again I ask does it make it ok for Direct TV to TAKE our money???
    Direct TV is a greedy scandlous company and they need to be stopped. Times are hard for everyone, let customers make the choice to have bad credit if they want to.. Let the customer choose to pay your or pay their rent.. what good is it to be homeless with Direct TV satellite in your yard?

    DisgustedwithDirect TV 12/21/11 9:28AM
  • I've been a Direct TV customer since 1998. Their customer service has gotten worse every year. We're going to Dish. Spent one hour on the phone today over a vibrating reciever. We have 5 in our house so we know what a good reciever sounds like. No tech or supervisor would help us. They wanted to hear the vibration on the phone!!??
    We have the protection plan too!
    Get cable, get anything but Direct TV

    Anonymous 12/17/11 9:39PM
  • We had dtv installed Sept. 7 2010.
    Installer tried to run cable loose across the roof. 59 year old Husband had to get on roof and stop him.
    We couldn't get the system to work within 72 hours. We couldn't cancell.
    On demand wouldn't work.
    Spent 4 hours on phone in one afternoon. Support useless.
    Programming cut in and out.
    Couldn't record evening shows. Reception is so bad we can't watch shows recorded during day.
    When email support responded it had Nothing to do with our emails
    Couldn't separate free movies from paid
    We complained over and over. No help.
    On demand shows are poor.
    After almost a year ( lot of hair pulling) we cancelled and paid the large cancellation fee.
    Now we are getting several latters every week asking us to come back. Sometimes we get 2 or 3 a day.
    Received phone calls and emails. told dtv to leave us alone.
    Received emails stating we are no longer on phone or email lists. Their calling system only let's you talk to someone if you are coming back.
    I called head office. You can't, even, get through.
    Avoid this co. Don't go through what we did.

    Su77 12/17/11 12:11PM
  • for those of you out ther don't ever sign up for DirectTV service they are a scam!!!!!!!!!!!!! they lie to you ont the phone the tell you stuff you want to hear and when you call back the next day THEY TELL YOU THERE IS NOTHING DOCUMENTED HERE THAT YOU HAD A DISCUSION OF SUCH NATURE WITH ANYBODY HERE LIKE WE HAVE CONTROL OF THEIR KEE BOARD. BASICALY THEY ENTER ANYTHING THE WANT OR THEY FEEL LIKE AFTER THEY HANG UP WITH YOU. ALL THEY CARE ABOUT IS TO CHARGE YOU A LATE PAYMENT. i HAD DIRECTTV INSTALLED AT THE HOUSE ON 12/03/2011 THE NEXT DAY I CALLLED BACK AND WAS TOLD A MONTHLY PAYMENT THAT IS TOTALLY DIFFERENT FROM WHAT I WAS TOLD THE DAY BEFORE. THEY WENT AHEAD AND CHARGE MY CC WITH $460 BECAUSE I KEPT THE SERVICE FRO 24 HRS!!!!!!!!!

    NONE 12/14/11 1:38PM
  • agents with directv are traned to get you to sign up for something knowing its going to cost you way more then what they quote.
    Furthermore when they say you can have a free anyhting like equpment wse most of the time the later answers they give when you complain is we are not required to tell you about the contract with this free equpemtn and you should have asked. The whole refer up to ten friends thing is also a scam becasue not one customer has ever gotten there ten off a month for refering becasue you have to have the highest package and the customer you refered has to sgn up with the hghest package. When you pack up and move its not free becasue it will contract you addtional two years even though the agent never told you about it enjoy there scammng service agents get fired for not offering you hboshowtime starz or cinemax agents get fired for not offering nfl its all a scam and all the agents are threatened on a daily basis to either scam you or lose thier job. In most cases the nba league pass s a bg scam too youll only get your local teams even if you pay for an expensive package to get out of market games and then agents are trained to say its blacked out and we never promised you would get those out of market games even though your payng for it. Agents are also trained to add movie channels to your packge and clam its free becasue they know in three months youll get charged and call em back so they can tell you soryy nothing we can do and then offer you a whole bunch more things you cant afford have fun enjoying directv but i promise you none of the commercials advertised are true they all are jsut to get yuo to call in so we can offer you more stuff oh yeah and if we piss you off and you leave us it doesnt matter cause were still going to get money out of your bank account and charge you 480. Enjoy trying to pause in one room and pick up n another becasue it wont happen you will have to pay another 199 becasue its not hd in the end were going to get at least 3 to 4000 dollars off of every customer each year and when you call us all well do is eventually transfer you to a supervsor to say the same thngs we just told you ,,,,,,,,,,,,,,,,,,,,and the supervisor s not a supervisor its just another saleserson looking to sing you up for more thngs enjoy directv well screw you every time

    Anonymous 12/14/11 12:28PM
  • This company has the worst customer service. The service in general sucked so I canceled it at the end of November. I checked my bank out today to find they had withdrew over $300 out without my knowledge. The rep NEVER told me on the phone that this would occur when I canceled, yet spent 15 minutes trying to get me to stay!!!! Had I have known this was the policy, I could have planned for it!! Now my bank account is a mess and they act like it's no big deal. Their excuse was the first time I set up the account which was bundled with another provider, they would have told me. Are you kidding me, that was a year ago!!! And I don't believe that they did, but that is beside the point. Why would that not be a standard thing to tell someone when they call in to cancel their service??? It's 10 days before Christmas. Thanks Direct TV for ruining it for my family!!!!!

    kianab81 12/14/11 11:20AM
  • When I signed up for Directv I specifically requested to have our television servic bundled with our internet service. This morning I learned that it is not bundled, and that having it bundled would not make a difference in price in any case (which begs the question of why bother to bundle anyway); furthermore, I am informed that there is nothing anyone can do about this since we have a contract with both companies for the next two years, so no matter how dissatisfied I am, I can do nothing about this. I feel midled, and I am stuck, since I can't get out of the contract without incurring substantial penalties. I feel that Between Directv and Wildblue no one is communicating with anyone else. This is not customer service, and at this point I could not recommend Directv or Wildblue to anyone. When my contract is up, I will be changing services.

    fiddler927 12/14/11 9:35AM
  • worst company ever. they added sunday ticket to my account, without me, knowing about it, and now refusing to take it off. I am a single mom of three, my son has been in the hospital, and I am on disability. I have been calling for months hours at a time, they take money from a poor person so there company excutives can get a bigger bonus. The amount is large as well, it is $70 a month x 6. WRONG, FRAUD, AGAINST THE LAW

    MARY 12/13/11 2:50PM
  • All I wanted to do was give them the info on my new credit card because the other had expired...I always pay my bill by phone BUT...to talk to a rep was going to cost me...HOW STUPID ARE THESE PEOPLE AND WHO IS RUNNING THIS COMPANY....PRE-SCHOOLERS???

    COPD 48 12/13/11 4:16AM
  • Let me make this clear. Because DIRECTV does not allow for any comments at all, I am here letting my comments be known about DirecTVs AWFUL service. Unfortunately all other satellite and cable companies aren't any better, so switching is out of the question. DirecTV has a unique opportunity to blow the competition out of the water. But they won't. So here I am.

    In the past 6 months, we have lost all of our DVR recordings twice, had the SWM box and receiver prongs burn out together resulting in loss of sports games that were paid for thru packages, loss of recordings again and extra service calls. Then there are the channels that spontaneously change for sports packages while the recorder keeps recording the original channel. These are paid for channels, mind you. The SUnday Ticket blows my mind because the hundreds of dollars it costs for these games is a form of gouging when more than half the games within the packages are broadcasted on network channels; NBC, CBS, etc. So why should I pay twice for these channels when I get them already with a basic package??? That should be credited to my account! You are DOUBLE charging!

    Then the service calls have been a nightmare. When we relocated, a hook up technician came out and told us we have no light of sight because of tree in the way, realized he wasn't going to make any money on our hookup, left his tools and our wires in a complete mess and took off. Hey, it was Friday and he wasn't making beer money off us. He training partner sat in our living room and whined about their day and how they both made no money. So we had to get another guy out there who fortunately was like a boy genius with his satellite knowledge and snickered at the idea that one singular branch was in our way and that we in fact could get signal. But is this really necessary? Youre customer servicers on the phone are no better. They shut off our current boxes installed in the house while they turn on the boxes we are retrning to them! I have to do their job for them and have them repeat the box ID#s back to me so that I know they have the right ones.

    Its truly amazing to me that we as educated people can grow ears on the backs of rats and yet DirecTV has NO backup system for recordings on the DVR. Oh! and then the box itself...if we are leasing the box from DirecTV why are we paying you 5 bucks a month for a maintence fee when we have the insurance already? You're gaining 5 extra bucks a month from us - youre like Bank of America and their stupid monthly maint. fees that increase as your bank account decreases. Does that make any sense? Wait for it...No! It doesnt!

    My husband and I aren't couch potatoes. We watch sports games enjoy our late night movies on the weekends after we've worked hard all week long. We are loyal customers regardless of your terrible service. I dont want FREE HBO for 6 months, I want due credit for the missed football games that were ended or boradcasted on network channels! I know this wont happen. So I have to complain instead. It makes me think that the days when there was only 3 channels available to everyone wasn't such a bad idea after all.

    chillisox 12/11/11 10:25PM
  • I was told i was a high priority for installation between 10 and 2 and the guy didn't show up until 230 when I had to be at work at 2!! Customer service representatives offer you no solution and techs take their sweet time to install and could care less about the lifes of their customers. If it wasnt for the price i would NEVER go through directv! I would NOT RECCOMEND ANYONE to sign a contract with this provider.

    Anonymous 12/10/11 11:54AM
  • I was a customer for almost 5 yrs. I moved and my new place didn't have the reception they needed. They verified it twice so they never hooked me up. But they still charged me for services for 2 months later. They never sent the boxes to send back equipment. They took over $600 our of my account. They finally sent the boxes and show they will credit my acct but it can take up to 30 to 60 days and they still charged me those two months.I have never experience such horrible work ways as Direct TV. I will not ever refer them to anyone and I will never return as a customer. They are thieves!

    anonymous 12/10/11 9:36AM
  • I had really good service with Directv up until I realize that they use their paperless billing to rack up the charges on your account. They auto renewed NFL Sunday ticket to my account without my knowledge and without sending out anything. When saw it on my bill and called to have it removed, they informed me that I would have had to have called within 10 days of the turn on to receive a full credit EVEN THOUGH they can see that we didn't view the NFL ticket at all. They said they would have given me a portion of the amount if I was willing to extend my contract with them, but since my two years is up, and I don't want to renew, then they have no intension of trying to rectify the situation. So.... now I'm waiting for the BBB to contact them.

    aaw 12/9/11 3:46PM
  • Customer By Web Form - 12/07/2011 03:11 PM
    Dear Directv, I have been your customer since 2003. What does that entitle me to? You give better packages with newer hardware to new customers. While I have

    to use crappy refurbished equipment. When I used Tivo, you took away the dual channel feature in favor of your DVR hardware, not to implement dual play until

    years later - did you lower my bill during the time I did not have this feature? No, the opposite you still raised it. My contract with you is almost

    expiring if not already. What incentive do I have to keep Directv? Why do you charge me 3.00/month for whole home DVR service when I have to supply the

    network equipment to make it work? That's preposterous!


    On Wed, Dec 7, 2011 at 8:05 PM, DIRECTV Customer Service directvcustomercare directv.com wrote:

    Subject

    8 Year Customer - Incentive to stay????



    Response Via Email - 12/07/2011 08:05 PM
    Dear Mr…..,

    Thanks for writing. I see that you have been a loyal DIRECTV customer for many years. I understand your concern about getting special deals for your DIRECTV

    equipment and service. We are known for our great customer service and we are constantly doing our best to meet your DIRECTV needs. I can certainly provide

    you the details that may help you.

    To answer your question about viewing your bill online, we require all customers to agree to the terms and conditions on signing up for paperless billing in

    order to view their bills at directv.com. However, we do send out email notices that current bills are ready to be viewed once they have been generated.

    Please note that this is a requirement which cannot be changed.

    In addition, I have forwarded your request to DIRECTV management.While DIRECTV Management can not follow up with each customer individually, rest assured

    every suggestion and inquiry from our most important customers is reviewed to determine what changes should be considered.

    We know you have a choice when it comes to programming providers, and we must work hard to earn your business. Our best equipment and programming offers are

    usually online. By registering at http://directv.com and signing up for email alerts, you'll also find out about any special deals as they become available.

    Just go to http://directv.com/register to sign up.

    If you still are not satisfied, we need to speak with you to help you get the equipment and programming you're looking for at the best possible price. Please

    call us at 800-531-5000 so we can assist you as speaking with us is the best way to address concerns like this.

    Thanks again for writing us, Mr….. I appreciate the opportunity to assist you with your DIRECTV service.

    Sincerely,


    DIRECTV Customer Service



    I reply….

    "...special deals for your DIRECTV equipment..."

    What do you mean special? I just want to be supplied with equipment that works well, doesn't suffer from lip-sync issues, the remotes work without having to

    compromise between IR and RF (RF doesn't work on one!!!), the other have to use upside down. I don't want to pay you a monthly fee for extra hardware

    support!!!! Why???? Call support? No way again! So my intelligence can be insulted by having someone tell me that a 6 month old remote is too new. Hu?

    I live in Northern California; one of those home owners that has been paying a mortgage for years and still owe more that I can sell my small condo for. You

    think I want waste more money???

    To me you don't provide good customer service!! You charge me more for less programming than newer customers. You have 30 million subscribers, well there's

    the problem right there. You have become too large to care enough about a single customer. That number is not something that I look at as a customer and feel

    good about, because that's when customer service goes bad. Sure enough, I get proof of that over and over. Search for and read some blogs posted by some of

    your more outspoken employees (managers in fact!!), insulting one customer after another for raising awareness regarding the exact same issues that I've

    experienced!!

    Regarding your online billing requirement that is an excuse for a poorly thought policy that you are un-WILLING to modify. And why? You'd probably rather

    that folks do everything automatic, pay and not even look at the bill so they don't catch the mistakes here and there. Yes, you have and do make billing

    mistakes.

    I don't know exactly what your intent was with this response. But I don't feel better about my Directv service, nor wanting to continue it. Why do I want to

    waste my time and become more aggravated by calling Directv. No, I'm at the point that if you raise my fee this coming year, I'm out!!!

    Sincerely,
    ………………..

    On Thu, Dec 8, 2011 at 9:42 AM, DIRECTV Customer Service directvcustomercare directv.com wrote:

    Subject

    8 Year Customer - Incentive to stay????


    Discussion Thread

    Response Via Email - 12/08/2011 09:42 AM
    Dear Mr. Nazareno,

    Thank you for writing back.

    I know how important it is for you to get equipment that works well.

    I understand that you do not want to call, however, at this point I do not see an equipment offer on your account. Thus, we requested you to call us since

    we'd like to discuss with you to see how we can help you get the equipment you are looking for at the best possible offer.

    All customers are important to us and we want to provide them with excellent service. We want our customers to know we appreciate them by providing rebates

    and discounts.

    Thanks again for writing, Mr. Nazareno. It’s been my pleasure assisting you today. We look forward to serving you for years to come.

    Sincerely,

    ………….
    DIRECTV Customer Service

    I reply…

    My name is ……!!!! Not Nazareno...


    Comment -

    Nazareno is not my name, they completely got it wrong, not even similar! This company is filled with morons and they have the audacity to insult their

    customers. They go further and complain that the “stupid” customers are the problem. WHAT??? What is wrong with these people and their corporate attitude;

    the customers are who pay your salaries!!!

    It’s GREED, pure and simple.

    The problem with utility companies like this is the volume of clients that they are allowed and the monopoly that it creates. 30 million!!! They have more

    customers than some countries have habitants. They can bite the hand that feeds them because mediocre service will not bankrupt them. It’s predatory

    capitalism perpetuated by cronyism at its best. Government and regulation are not a bad thing to ensure ethical business practice. If it’s wasn’t for fair

    labor laws we would still have children working 15 hour days instead of educating them in schools.

    People have short memories – check out President Roosevelt’s New Nationalism and you’ll understand the rights and liberties that great man like Theodore

    Roosevelt and President Lincoln were fighting for!!!

    Screw Directv and their un-American attitude.








    Anonymous 12/9/11 11:38AM
  • I have had Directv for 7 years and agree with many old time customer comments that, DTV cares more about new customers than the loyal old timers. I'll be dropping them as soon as my contact is up.

    Tired of being taken advantage o 12/8/11 12:43PM
  • I just hung up on a tech who advised me that duracell alkaline batteries will not work in my remote.I've been using this type of battery for six or more years and no trouble.
    I'm sure duracell would be pleased to hear this.
    Is this a fact or not?
    tom

    Anonymous 12/6/11 12:59AM
  • We cancelled our Direct TV service, we were told they would be sending boxes to return the receivers and the remotes. When we received the return boxes, we packed everything up and took them to the US Post Office as the labels stated. I have confirmation that the packages were received by the post office on November 18, 2011. Then we look at our bank account today only to find out that Direct TV has charged us $650.46 for the equipment that was already returned to them weeks ago. When I called Direct TV I spoke to a lady who stated they received the access cards and there was probably a mistake on their part. She said she would escalate my complaint and my account would be credited by the end of the week. I asked to speak to a supervisor (Zakk) (very rude) who told me that maybe we sent them empty boxes?? He stated it would take 5 days to investigate whether they received the boxes and another 10 days to credit my bank account?? I asked to speak to his supervisor and Zakk informed me that he would put in a request for his supervisor to call me, but I wouldn't receive a call for 48 hours??? What kind of Customer Service do they have at Direct TV?? This is from the Direct TV website: "We believe our Customer Service Representatives (CSRs) play one of the most important roles at DIRECTV: taking care of our valued customers. CSRs assess a customer's needs and resolve their issues in a prompt and effective manner.

    When it comes to customer service,
    we won't settle for anything but excellence.
    REALLY??? I think it just went down the toilet!!!

    CSRSUP 12/5/11 6:55PM
  • It's interesting that this box is here. I'm attempting to expand my Direct TV service but appear to be stuck in limbo. The calls that were promised did not happen. I'm still waiting, and waiting. Stop stumbling over yourselves, test your procedures from the outside in.
    Like an average "Joe Customer" calling to add something. You will be very surprised at the results. It's obvious that what you have in place isn't working.

    Anonymous 12/5/11 5:52PM
  • Directv does not care about long time customers.You wii get a better deal as a new customer than a long time one.Guess its best to sign on new customers with great deals than your old ones. Must be more profit there. This 12 year customer is gone.

    pk47 12/3/11 2:03PM
  • I had problem since March 2011 and after 4 trips to fix the problem, my remote would not work at night, and not letting me cancel. I called disk network and had them hook me up. I now owe $300 to complete my contract with directv. It takes at least a week or two to get directv out to my house and they never fix the problems. Also refuse to disconnect me, without $300.00

    bsass6431 12/1/11 12:10PM
  • Here is a news report about Directv installers failing to ground the satellite dishes as required by the National Electric Code and Directv.
    http://www.nbc-2.com/story/16157884/2011/11/30/some-directv-installers-stilling-getting-it-wrong-despite-nbc2-investigation
    My Directv installer and the supervisor on site at the time of the installation were deliberately and totally dishonest. Hope they learn a lesson about treating consumers with honesty and respect.

    Anonymous 11/30/11 8:12PM
  • directv.com doesnt have good service and they dont have the best offer or willing to make a wrong right.Be carefull and shop the third party sites -just because directv.com says they are giving you the best offer dont believe it.I FOUND OUT THE HARD WAY DIRECTSTARTV.COM HAD THE BETTER DEAL WITH NFL SUNDAY.DIRECTV .COM WOULD NOT MATCH EVEN WHEN THEY ADVERTISED BEST OFFER.SHOP BEFORE YOU BUY AND DONT THAKE DIRECTV.COM WORD BEST OFFER. IT WAS FALSE I LEARN THE HARD WAY.

    PENSACOLARAY 11/29/11 3:16PM
  • AMEN to everyone on here about directv customer service. well today they took $460.74 out of my account for receivers that THEIR technician took with him when he left my house after working on my service that the last service guy messsed up.... not only were they absolutely not caring about THEIR mistake but they also said it will take 5 days to get my money back in my account....

    Anonymous 11/29/11 2:09PM
  • Good morning, can you help me please?. I had Direct TV installed a month ago, I have 2 Hi-def receivers, we recently picked up a 3rd Hi-def tv in which I will need to have a 3rd hi-def receiver and remote. I have called Direct tv twice in which I am kind of getting a run around mostly on the price.They also said I can save $50.00 by ordering on line but I have been unable to do that. We just switched from Dish to Direct tv, we are happy with Direct tv but not to happy with the help I have received.Can you help me please get this done??.

    Anonymous 11/29/11 11:56AM
  • direct tv has been cancelled, you had sent 3 boxes and only 1 label. called direct tv the gentlemen put me on hold for at least 20 minutes just to get 2 labels. I disconnected phone call and called again to get someone else and he told me he would have to put me on hold. I asked him to call me back when he had the order was ready for 3 labels. He tells me he cant call out I would have to call back tomorrow.This is absolutely poor customer service.

    comment 11/28/11 2:21PM
  • There was a problem with my direct tv connection. nothing is coming out from the screen on my 4 receivers. The message on the screen says "searching for sattelite signal (771). I have this problem since Wed. 11/23/11 morning but was not able to report the problem right away as did not get the chance to call for technical support but just now, a few minutes ago. I explained to your representative this problem and said she tried to fix it remotely but it did not work. What she can do she said is to have a service call but I have to pay $49.95 because I don't have the insurance. I am disputing this and she told me that I will be given a discount of $20. Why would I pay for the service call? This is rediculous, There is a problem with the sattelite connection and they will charge me to fix it. What is this a joke? I told your rep that I want to talk to her supervisor and I was on hold for 30 minutes and nothing...and was disconnected...

    Anonymous 11/25/11 8:18PM
  • I have been a loyal customer for years...since 2007 or 2008...purchased extra packages, premium channels...the works...you have made a LOT of money from me...and when I need help...I call immediately, Friday morning, November 18, 8:00, to report that my tv froze with the message about trouble communicating with the satellite, message 771A, and was told that they could NOT get anyone to my house for FOUR DAYS!!! Could not work on the weekend, which I find ridiculous...I have also been told there is no "same day service calls".....WHY????? That's a ridiculous, self destructive policy.....
    Do you WANT to create bad feelings with your good customers??? I have PTSD, in addition to other health problems so my Tv is my security blanket, and this was explained over and over to people who kept telling me what a good customer I have been, but totally unable or unwilling to get me someone to fix the problem...NOW, I am told again, on a Friday, November 25, when I've been in contact from early this morning, that I cannot get a technician out here until MONDAY, another FOUR DAYS away!!!! THIS IS UNACCEPTIBLE!!! APPALLING!!!! I am seriously considering transferring my loyalty and my MONEY to cable TV....You cannot tell me that your company cannot get someone here in this town before Monday...there cannot be that many service calls that you couldn't fit me in somewhere!
    AND I received a call from someone from a company called MASTEC, saying that they had received an email cancelling the work order so they could not send a technician out without an Activity Number!!! What is WRONG with you people??? There is a serious problem here and it will cost you money!! And I'd thought that they were calling to set up an appointment to come out and fix this...but NOOOOOO...more run around, and problems...you need to fix this and do it quickly...and if you want to retain my loyalty and patronage...then you had Damn well get someone here to fix this before the Carolina/Clemson game on Saturday, November 26th!!!!!
    I would like a serious reply TODAY explaining exactly when, BEFORE the game, a technician will come fix whatever the problem is with YOUR equipment....I really do hope that my extreme frustration, anger, and contempt are coming through crystal clear!
    Nancy R. Schoer
    704-953-9216
    1113 Market St.
    Fort Mill, SC
    29708

    Nrsting 11/25/11 8:55AM
  • They misrepresented what the package included. On day of installation it was discovered they sent standard equip instead of HD. Called their customer service who said they would rectify only later to find out this was not true. Talked to multiple people all giving a different story, wrote email never responded to my last email. Problem never rectified and cancelled service. Then charged over $400 for cancellation fees for the wrong service. Spoke with other Directv people who promised to correct bill who would not send a corrected bill. They just wanted my credit card information to charge the entire amount to my card!!!! Have been lied to numerous times. Be afraid of Directv, be very afraid!!!!!!!!!!!!!!

    beafraidofdirectv 11/22/11 9:05AM
  • Customer service "STINKS"! Directv is definitely lacking in this area! The technician came by and installed but, left me in the dark! No LIGHTS, ceiling tile not replaced. Just sloppy work!

    Horrible Service 11/21/11 4:22PM
  • I was given three months of the game lounge, which is garbage. I called to see if I could get something else as a thank you gift for years of being a customer. I was told it was free and they would not replace it with something else. I think that is not showing appreciation for being a long time customer. Thet said they would offer me a two for one if I purchased a premium channel. Not a great way to say thank you. I am very dissatisfied with Directv, especially with their high prices.

    mar320 11/21/11 3:16PM
  • Dropped directv today because of a billing issue (small) & they were unwilling to work with me! The representative I talked to was absolutely rude, crude & socially unacceptable! I was a customer for over ten years! They also will be losing friends of mine because they are no longer satisfied with their "service".

    Liza 11/18/11 9:40PM
  • Just like Ranger, we are having the same issue with out Directtv service, for weeks now we keep losing channels to the searching for signal message, started at one or two, now we are up to only having one or two channels that work. I have been on the phone with direct tv customer service 4 times already and bottom line now is that the only way to get the "issue" resolved is to place a service call ($50), this is an absolute disgrace, there tech installed the dish and put it on the top of our house where it can not be accessed to adjust easily, meanwhile neighbors have them on porch roofs where they can easily adjust themselves. Not happy at all with this, something isn't right here it's too much of a coincidence and I'm glad to see I'm not the only one this is going on with.

    niki0872 11/18/11 7:35AM
  • The best number for me was 888 654 1886

    Got someone right away

    24/7 support

    jim 11/17/11 11:00PM
  • Customer Service Representative (Liz # 100552653) was one of the rudest individuals I have ever encountered. She was uninformed, and could not answer any of my questions. As an employer, you should be very careful about the individuals that represent your company. I have been a customer for a long time! Thanks to Liz, NO MORE!!!

    customer service rep 11/15/11 11:06AM
  • On 11/2/11 we started receiving the 'searching for signal....(771). There have been no storms / tree limb movement / movement of equipment, etc in our area / home. We have called twice, and of course, the only way to fix the problem is to have a service tech come out and be charged $50. I find it extremely interesting that this is happening within 2 days of contract disputes with FX, etc. While talking to the CSR, I informed them if this problem was not taken care of by the end of the week, we would be cancelling our service. Of course, I was reminded by the CSR of the cancellation fees. HA. I then went to the Directv website and cancelled my auto bill pay option. Guess what, now I only receive local channels. Another coincidence? I think not. I think the Feds should look into the programming operations at Directv. Could 771 be a random dump of service so that you have to have a service tech come out to 'reset' your service and be charged $50? Is this how Directv is recouping the 40% increase being charged by FX, etc? Directv is sleazy, with a capital S!!!!!

    Ranger 11/8/11 5:29AM
  • Why,when I have selected English, do I Have to deal with a person on the other end of the line that I can hardly understand? Why do they argue with you when you have already told them you want to drop the movie channels.

    Grandma 11/7/11 9:45AM
  • 10-24-1994 - PURCHASED SATELITE & RECIEVER FROM RADIO SHACK FOR $855.13 - THIS IS OUR PROPERTY

    HAVE BEEN WITH DIRECT TV UNTIL THE BELOW LISTED SITUATION.

    3/31/2011 - SIGNED UP FOR "MLB EXTRA INNINGS" WAS TOLD STARZ CAME FREE WITH THE PKG FOR 3 MONTHS (QUOTE: BE SURE AN CALL TO CANCEL AT THE END OF THE THREE MONTHS.)

    4/16/2011 - CALLED TO CHECK ON "BLACKOUT GAMES" (WHICH WE WERE NOT AWARE OF)

    6/21/2011 - CALLED TO CANCEL "STARZ". WAS TOLD, "NO NEED TO CANCEL BECAUSE YOU DON'T HAVE IT ON YOUR ACCOUNT."

    8/31/2011 - CALLED (SANDY) - 3:20 P.M. TO REMOVE "STARZ".

    9/30/2011 - 3:34 P.M. - SERGIO - CALLED AGAIN TO REMOVE "STARZ"
    YOU DISCONNECTED ALL OF OUR LOCAL CHANNELS AND TOLD US THAT THEY DID NOT COME WITH OUR CURRENT PACKAGE; THEREFORE, WE HAVE SIGNED UP WITH ANOTHER CARRIER.

    SINCE YOUR BILLING IS 30-DAYS IN ADVANCE THE BILL THAT WAS RECEIVED TODAY 11/6/2011 FOR $122.35 IS NOT OUR RESPONSIBILITY.

    GRANDADDY 11/5/11 4:35PM
  • I received by mail a "Final Notification," dated October 10, that my Direct TV was soon making my two dishes and receivers obsolete, that the company needed to come replace them at no charge, before December 14. I called and set up an appointment for October 28, between noon and 4:00 p.m. This required either my wife or I to take off work half a day in order to meet the technician at our home and let him inside to do the work. At 3:00 p.m. on that day, he called to say he would be here "in a few minutes." He never arrived, and did not call back. Half a day off work, wasted.

    We were not happy, but called and set up another appointment, this one for November 3, between 2:00 and 4:00 p.m. This required our explaining our schedule and confirming this appointment to no less than eight different people via their phone calls to us. One of these representatives told my wife that she would have to call the technician directly herself. This DTV representative was so rude that she had normally well composed my wife in tears, ready to tell Direct TV to come remove any trace of their equipment. Finally, my wife spoke to another representative who seemed to understand. We decided to give them another chance, thereby committing to taking another half-day off of work in order to be home when the technician arrived.

    Fast forward to Nov. 3. At 2:00, the technician called to say he would arrive by 2:30. He didn't. He called again at 4:00 to say he would be here before 5:00. He wasn't. At 6:00, I called Direct TV's number to notify them of the situation. I spoke to Linda, who politely checked. She said that the technician was "on site." He wasn't. She insisted that he was. When I asked to speak to a Supervisor, our telephone connection was somehow cut off. On her end.

    I called back, this time speaking to Xavier, who was very polite. He checked, and again said that the technician was "on site." He still wasn't. I again asked to speak to a Supervisor. I was asked to "hold." While holding, the technician finally arrived, at 6:33 p.m. (Sundown was officially at 6:38.) My wife and I had a 7:00 p.m. appointment, so I politely sent him on his way. After holding for nearly ten minutes, I was allowed to talk with Supervisor Tom. He was most apologetic and understanding.

    I asked Tom to relay our 2-Part complaint to the highest possible Direct TV decision makers. Part 1 concerns the technician who does not keep appointments, causing a major inconvenience. Part 2 concerns the fact that no other business with whom we deal makes changes on their end that requires that my wife or I take off work three (yes, we rescheduled one last time) half-days, and can only give us only a 4-hour window during which a technician might arrive. Or not...

    I understand emergencies, but even a busy brain surgeon can be more precise with his/her appointments than that! So can an attorney, a banker, a trash collector or anyone else.

    Yes, I am probably crazy for giving them yet another chance. I would not have, had we not been satisfied Direct TV customers for at least a dozen years. At this moment, however, we are seriously considering removing Direct TV, and all TVs, from our home.

    Will the technician ever arrive to actually do the work that Direct TV says must be done? Who knows? So far, he has two no-show strikes.

    John 11/5/11 8:18AM
  • Today I had to call Directv because of a problem with my remote. The customer rep. that I got was one of the most rude smarny people I have ever had to deal with. He acted lke I was stupid and infringing on his time. If all Directv reps. were like him they would surely lose a lot of customers. Fortunately the other two reps. I talked to were very helpful and nice. I regret I did not get the person's name but I did file a complaint. I feel like I was owed an apology which I did not recieve. If I am treated this way in the future by a rep. I most certainly will be looking elsewhere for cable.

    TJ 11/3/11 6:02PM
  • People need to watch out because directv has stolen 479 dollars from our bank account and they stated that they charge 20 dollars a month for every month you don't pay from your contract.. Another different costumer service guy told me that it was because we didn't return the box. Now they will not refund the money and are not giving us a reason for it. They never called, emailed or mailed us a letter to our new address even after we told them we had moved and gave them our new address. This is another thing to watch out for when you are considering directv as your cable provider

    Andy 11/3/11 1:27PM
  • Could you tell me why I have a $50.00+ fee on my bundle bill with Frontier for NFL package when I did not order it or approve it?

    luvelvis29 11/2/11 9:33AM
  • You have no easy way to speak to an operator. I have a case of FRAUD over a year now and you have done NOTHING about it. Your system SUCKS.

    Anonymous 11/1/11 9:31AM
  • THE WORST customer service EVER!! Direct tv has stood me up 2 days in a row. No one will take responsibility for the no show and could seem to care less. I have 2 houses with direct tv and have been a customer for 7 years!!!!! I pay over 200 dollars a month for television .. Not sure why they advertise best customer service in the business and if that is the best GOD help us !!!

    Anonymous 10/31/11 1:18PM
  • i have been a dierctv customer for about 12 years. i have had a few customer service issues over the years but nothing too bad. they mostly have been helpful, responsive and nice. however, i have emailed and called about some issues and never got responses, some corporate department head got it and probably never read it. my problems have been programming and the hardware. too many cheap components in their satellite boxes. the decision to cut FX, Nat Geo and the other Fox channels is ridiculous. my family does not pay for all of the premium channels but we have found plenty of great shows on those channels and at the price we are paying we deserve it! after all these years i am so close to stopping all payments and sending all their shotty boxes back. the only programming exclusive they have is the NFL package. some would say it's a monopoly. I don't know why dish or cable cant offer a "similar" nfl package. anyway, as soon as i can get a few reliable internet sites im gonna just stream the NFL games and all the rest of the programs that our family would like to enjoy, too bad to see a once strong company start to piss off their customers and lose them.

    corporate decision makers 10/28/11 1:24AM
  • Man, I'm glad I googled this site. I was almost suckered into signing up for Direct TV because I like Sunday Ticket. I also like FX and all the FOX stations. I asked the sales person if they (DTV) had resolved their dispute with the channels in question and she said don't worry about it they would be carrying them and repeated over and over again, asking for my SSN. What a skam. I'll stay with DISH for now.

    gman 10/27/11 1:14PM
  • If you drop the FX channel along with the others I will drop you and really dont care how much more I would have to pay the other cable provider - CUSTOMER SERVICE IS OBIVOUSLY NOT A PRIORTY TO YOU - LOVE THE ADVANCE NOTICE

    UNHAPPY 10/27/11 11:40AM
  • Called DirectTV three times this AM only to get a horrendous phone tree response. Finaly on my forth attempt, got a minority person thata could hardly be understood and her attitude was that customers were a necessary inconvenience. Demanded to speak to a "manager' and got another minority with an attitude and was treated in a condescending and demeaning atttude. Called the Kalifornia office and demanded to speak to a person in the executive office and finaly got a female that wanted complete information on me before providing any info on their despute with FOX. Told her that if the shows were cancelled that I specifically asked for BEFORE I signed up over ten years ago, I would consider this breach of contract and would act on that issue. AS AMERICANS we put up with way too much BS from government and big business. It's about time we get the message accross that we're tired of the BS and won't tolerate it any more or there will be a price to pay.

    Redhawk 10/27/11 10:21AM
  • I'VE Been with Directv for 7 years. I called them about cancelling FX & the customer service rep gave me "bad attitude" . So I made the switch to Comcast. Not only do I get to keep FX I also save 75 bucks a month.

    inkallover 10/27/11 6:38AM
  • I will be changing service if they cancel FX!! I have been with directv for many years but to get rid of my favorite shows is not worth it. SOA is the best. And loving American Horror Story! Hope they change their minds.

    Anonymous 10/26/11 5:05PM
  • I purchased Direct TV and picked the package I wanted. It isn’t fair that you can drop stations like FX as you wish. If I did that to you I would be penalized and have to pay extra to sign back up. You also continue to send me a bill and it has nothing about this change and I bet out cost will still be the same. Hopefully one day we can get our programming through the internet or maybe another company will spring up. You have a racket. You shouldn’t treat your customers as if they don’t matter.

    RB 10/26/11 4:43PM
  • If DirectTV, that I've been paying over $100/month to for 10 yrs cancels NatGeo & FX, I'm gone, just like I left Netflix when they tried to put the screws to me. In this economy, seriously, you want to reduce service but not price? Check Netflix stocks, morons.

    Po'd 10/26/11 4:03PM
  • I am so pissed off that dtv is gonna cancel fx the only reason I went with dtv was because the advertised that they carried fx. I will be cancelling my fx subscription and I have half a mind to find an attorney to file a class action lawsuit against dtv for breach of contract, as they will undoubtedly try to charge an exorbitant amount of money to cancel service. Screw you dtv I hope terrible things happen to you families

    screwed over 10/26/11 11:22AM
  • Direct TV took three huge amounts from my checking account that were not even my charges and I can not get financial services to call me back. They keep telling me it will be 10 days before they will call me back. They are quick to cut ur tv off for non payment but refuse to call you back when they owe you $400.

    ssurman 10/26/11 8:37AM
  • Drop FX,Speed and Nat. Geo. and I will drop Direct TV like a rock. better get it to gether by 11-1-11

    Anonymous 10/26/11 6:41AM
  • I called today to have my service moved. It is in the next building over at an apartment complex. I only ordered it a month ago and they said I was allowed one move in a 12 month period. Now they want to charge to move my service. Apparently installation is considered a move. My present apartment is being renovated, so I am required to move to the other building. Do you think that I would have had it installed it a month ago if I had known that they would be remodeling my apartment? Then the contract is for one move in a 12 month period so I thought this was fine because it is a move. I guess a move is the same as an installation. Now it will cost me approximately $500.00 to cancel because I cannot afford their move fee. Stuck between a rock and a hard spot!!!! They outsource their customer service to the Phillipines! That is where our jobs in the USA are going to!!! Next time I will research this or go without any television like I did for three years. Always buy american!!!

    dissatisfied 10/25/11 9:39PM
  • If you cancel FX and National GEO I consider our relationship terminated. I'm a loyal customer of 3 years and have paid my bill on time. You charge me over $125/month to watch the channels I picked. I've watched Sons of Anarchy for 4 years and you're going to cancel it with one weeks notice during the season? Have you noticed Net Flix's stock price in the last month?

    Anonymous 10/25/11 9:21PM
  • I have been a devoted customer since 1995 Beut if you drop the FOX channels on November 1st I will also be gone!! and there are millions of like minded people also!! I would suggest that you review that decision or I'll bet you will lose a LOT OF CUSTOMERS!!!

    thebassman 10/25/11 7:45PM
  • just found out you are going to drop Fx from your lineup.Are you CRAZY.as far as I care you can get rid of all the stations that are selling stuff and keep FX,I thought that switching from cable to direct tv I would be able to watch the programs that I liked but you are as bad as cable.I now know that as soon as my cntract is up I will be going somewhere else.So if you are canceling one of my stations do I get a discount because I am not getting all the stations I am paying for.FX has alot of good programs shame on you

    Anonymous 10/25/11 7:43PM
  • I have been on the phone everyday for a week and problem still not resolved. All I would like to do is upgrade to HD. My order was cancelled without my knowledge a week ago and the represenitive never even noticed until 6 days later along with the 6 request for a second opinion that still has not taken place and a support person to return my call as of now.I have gotten the run around and really tired of it.I was pleased with Directv until now. I Will be looking for another company who will make good of their service.

    Tonawanda N,Y 10/25/11 6:32PM
  • I called Directv today to see if my bill would change due to losing 9 channels. (FX, Fox etc:) She stated that they were still working on not losing those channels. I stated that is is all over my tv that as of 11-1-2011 these channels would no longer be avaliable. So I have to wait till 11-1-2011 and call back to see if my bill is going to change. I love all the changes that we are losing. I bet my bill does not change. Will let ya know what happens. Anyone else thinking about dropping Directv due to losing these channels???

    KentuckyGirl 10/25/11 3:48PM
  • This is great info!!! I have spent so many frustrating phone calls trying to get a live person and their system is not friendly unless you're ordering something and spending money!! I did this and had a live person at the first "operator" request!

    Anonymous 10/25/11 7:43AM
  • Was the worst experience in the world when I moved with the Army. My recievers were stuff in storage and after explaining that to the company one person said it was fine and put it in the notes and due to not finding a house they charged me and then to make matters worse they sent the pickup boxes to the wrong address and charged me for all the product. I will advise everyone I know not to use them as they did me as wrong as can be. I contacted them after they made the mistake and I was treated like crap. Not important at all to them. They were all about the money.......

    mrtexan1 10/24/11 7:23AM
  • I was 300 miles from home in RV and receiver started saying "searching for Sat" Person I talked to in support was female and black and very rude. Told me I had to be home or within 50 miles of home for them to send some one out, and that if I wanted it fixed to go back home. We drove into Lakeview, OR and they had a Dish store and owner said he could fix/repair on the spot if it was dish, but DTV did not allow service people to own/repair/ service thier equipment. Suggest you go with Dish

    ON THE ROAD 10/22/11 7:53PM
  • I ordered Blizzcon 2011 back on October 10, 2011. I received the confirmation email and such. I needed to record it since I would be at work the first day (October 21, 2011). On October 20, 2011 I called them up and made sure that I set up my DVR to record both days so I don't miss anything. After a while on the phone, the lady said that everything is good to go and I had nothing to worry about.

    Friday comes around and I get busy. I do see my DVR is recording the show, and we decided to watch something else. We planned on watching it during the weekend. On October 22, 2011, I check my DVR and I see 3 different recording regarding Blizzcon. I'm getting excited and when I try the first recording, it's only ~40 seconds and nothing is showing. I'm like, uh. . . I check the second recording which is 11 hours long. When I start it, I only see the DTV logo in the middle of the screen with recorded music. I fast-forward quite a bit through and it's the same! I then try the third recording and it's blank also!

    I'm furious at this time! I tune to the channel (122), and I see a notice to call to view the show!!! I'm like ??? I call DTV and immediately ask for a supervisor. The first lady gets me to the supervisor and I ask what's going on. She starts BLAMING me that I don't know how to set up my DVR! THEN, she says that I can't record that show, since it's LIVE. I'm like WTF?!?! Uh YEA. We CAN record it. We go back and forth, her interrupting me and being RUDE! Long story short, I didn't get to see the show (I know I could see it on the internet, but we specifically wanted to see it on our TV).

    I demanded a refund back ON my credit card, which requires an escalation, in which I have to wait 10 days! I'm still under contract (unfortunately). I am deciding on whether breaking the contract and wash my hands from DirecTV. I'm sure Dish is the same way. Suggestion? Use your local cable TV (No contract), or OTA.

    If you have a horrible complaint, you can email the Sr. VP of Customer Care directly (Which I did).

    Navigate to directv.com. Scroll all the way to the bottom and click Our Company (Under About Us). Under Our Company, click on Executive Team. Scroll to the bottom where you see this:

    Executive Customer Care Contact
    If you've contacted Customer Care and require additional clarification or support,
    contact Ellen Filipiak, Sr. VP of Customer Care.

    Click on the name, fill in the complaint. And pray that your issue gets resolved.

    fraggboy 10/22/11 1:55PM
  • Hi this is my first time to get directv.. they check my credit,everything went find. They told me that in a week I was going to get my services installed. I call customer services and they told me that my account was on hold which I ask them why? They gave me another number so I call and they told me that I had a balance and I had to come up with 150.00 dlls which they have collected from my credit card a payment to one my account.. The operator (was a Lady) was so rude to me and told me that since I had the same last name I was relate to her..so I just cancelled my service and never again will get service from direct tv...They should improve their customers service that a STAT...

    DISAPPOINTED 10/20/11 6:03PM
  • Lied from day one, said I would be paying "X" amount a month, never, ever did they bill me correctly. Had a problem with the rcvr (it died, hey I have no problem with that part, it happens...) What I DO have a problem with is if you say the replacement will be here in 2 days, it better be there in 2 days... Of course, it wasnt..... They made it all better by offering me free HD (which would entail a new rcvr and a dish) and scheduled an appt to come install it... Surprise!!! they dont show up in the 4 hr window...Called them 3 times the following 3 hrs after appt time was missed by them to ask where installer was.... he never came! Cancelled it the 4th hr (complete closing of account) Lying sacks of crap, how they keep any customers at all is amazing.....

    axeanda45 10/19/11 2:20PM
  • Customer service stinks. We are 12 year customers and have never experienced such awful service.

    They cancelled a service call scheduled a week ago with no satifactory explanation.

    delsj 10/19/11 11:42AM
  • Bought service package after having problems with DVR box. Box was replaced by a technician and no problems for about 8 months. Started getting searching for signal errors called for help several times and went through the routine of checking all the connections, pulling the power and card and waiting for a reboot. Problem continues. Going back to Charter or Verizon.

    cjp26 10/18/11 8:33PM
  • I SINGED UP FOR THE NEW PROMOTION $29.99 PER MO, WHEN I DIDNT RECIEVE MY FIRST NOTICE THAT MY CHECKING ACCT WOULD BE CHARGED I SET UP MY ON LINE D TV ACCT TO FIND MY FIST BILL WOULD BE 82.53!!! AFTER ABT AN HOUR RUNAROUND I FIND OUT THAT THE "DISCOUTNT" WASNT SET UP ON MY ACCOUNT AND IT WOULD TAKE 8 WEEKS AND AN ADDITIONAL 10.00 WAS ADDED BECAUSE THEY "FAILED" TO SET UP MY AUTO PAY FROM MY CHECKING ACCT!!! THANKS FOR THE "GREAT DEAL" AT 50.00 MORE A MONTH!!!

    MWIDDOES 10/18/11 11:02AM
  • I just talked to someone over the phone and wanted to say how i do not understand why i was not able to take off my movie packages because my name was not on the list for my family, but a month ago i was able to set the entire thing up by my self. SO you are letting people start things up but not allowing them to take things off even if i had all the information about the main name on the account. I will say i am really unhappy at this time and think that if your not going to let someone take things off your account you shouldnt let them start it up in the first place.

    Tyler H 10/18/11 9:47AM
  • i dont even have direct tv services and never have,however,over 700 dollars was taken out of our account paid to direct tv,we never authorized anyone including direct tv to take our money,is this how a large corparation like direct tv does there business?we have called direct tv multiple times and nobody is returning our calls or giving us any information,Anyone with any advice,please contact tiillieandteegee@hotmail.com

    Anonymous 10/18/11 7:03AM
  • DirecTV is perhaps the most arrogant, vile company I have ever encountered.
    I am now 64 and have seen a very wide spectrum of customer service in my life; some of it excellent, some poor, most of it average.
    Mike White is the epitome of the greedy, misplaced-priories type of corporate manager.
    His company is always charging an "extra" fee for even the most basic services.
    Once you get DirecTV, you are incessantly subjected to insiulting spots aimed at his meager competition, Dish Network.
    Any real entertainment on DirecTV is always extra.
    (Oh, you'd like a quality show this week?
    Well, that show is additional. Could we have your bankcard # for that program, please?
    His salary is reputed to be in the $60 million dollar range. God knows what his perks total up to, in addition to that, in stock options, etc., the REAL CEO $$
    Why he is trying to look like Joe lunchbox on the Undercover CEO segment, is beyond me.
    He really should invest a litle of his multi millions he takes from tired workers who can afford only TV as their entertainment medium,
    in more credible toupee; the one he wears is pathetic.
    And a reasonably good Plastic Surgeon could help him augment his nose so that it looks a little less like an elephant seal.
    What he really needs is a red rubber nose, curly orange wig and some big floppy shoes.
    Joseph

    Anonymous 10/17/11 8:03PM
  • I have been a 12 year customer. My business failed and I was forced to file bankruptcy. WE lost our house and everything. Yet, Directtv insisted on charging me cancelation fees, lied to me and advised me that my "claim of bankruptcy" is suspicious! Tell that to my 87 year old mother that had to be moved from the home.. Where I once was a loyal customer I know loathe them and would not piss on them if they were burning.
    I lost everything, but these insensitive morons want to read from a script!

    rwiita 10/17/11 3:25PM
  • I had Direct TV for a year and decided to upgrade one of my receivers to a recorder. They added TWO MORE YEARS to my contract! Not from the date of the upgrade, but to the end of my original contract for a TOTAL of FOUR YEARS! Told them to forget it - TOO LATE it's in the system.
    Now we have dish problems related to the the aftermath of hurricane Irene and they want $50 to come look.

    chickmunk 10/17/11 9:21AM
  • I live here in anchorage alaska, and i just purchased a home and that why i need a cable service which i prefer DIRECT TV in a reason of they do have a lot variety channels and the most competitive company here. My boyfriend called one of the AUTHORIZE DEALER HERE IN ANCHORAGE and finally set up a schedule to install it. He showed up there and did some survey in the area afterawhile He said they can't able to do it because it won't get enough signal because of the trees surrounding of our neighbor infront of us which i think is ridiculous.Then, He ask for a $20 bucks from us because he did a survey and I ask why and what is it for and He said that its for the survey he did in my area.I believe this is a fraud for a companies that do sell your product and you guys are responsible for it. I felt that I've been a victim of your company.First of all He wasn't able to do anything for us as far as installation but yet He got a money from me, I gave it to him because He is insisting for it and its they're policy.For others be aware of this they shouldn't get anything ($) from you if they cannot able to provide the service at all!!!

    shucks 10/16/11 1:51PM
  • Direct TV is harassing me over a charge on an access card of ~$50 that occurred almost 6 years ago. I recently cancelled my service with them because their HDTV never worked and they refused to offer me a credit for the several years I paid and never received HD reception. I had a zero balance after I cancelled service and returned all of their equipment to them. They are now billing me for a charge on one of their access cards. I asked them to send me statements that date back to that period because I already paid for the show. I want proof that they never received payment. I no longer have my statement or payment records because I know I paid them over 5 years ago. I told them I am happy to pay them once I receive copies of my statements following the date I ordered the show. They blow me off every time I ask for it and get rude and tell me that they are sending the account to collections. Now collections is harassing me......over $50. All I want is the paperwork to prove I owe them money. They are bullying me without valid cause.

    Denise 10/15/11 8:15AM
  • WORST Customer Service EVER!!!!!!!!!!!!!

    Anonymous 10/14/11 12:37PM
  • Horrible! Customer service is even worse! Do not recommend at all!

    Upsetcustomer 10/14/11 10:59AM
  • Direct TV installed a dish on the roof of a house of mine without permission. At the same time the regular cable TV lines were cut by unknown persons, so that to restore cable tv I will need to fish new wires thru the walls. Direct TV is not doing proper business.

    Seattle Dude 10/13/11 7:10PM
  • DirecTV was not the only company to have the listings incorrect. Time Warner had the same listings, and I had House set to DVR and got Terra Nova instead. Whats worse is that Terra Nova plays on demand the next day, HOuse is not available until next week.

    Anonymous 10/11/11 10:43AM
  • If you are a new customer then you will be given the keys to the caddy. If you are a 12 year loyal customer like me, you will get the runaround. Be prepared.

    CowboysRule 10/11/11 8:46AM
  • Just started with Direct TV this weekend. We have never missed a "House" episode and with our dvr set to tape it, we got Tara nova... Direct had their schedule wrong on the guide. Is it possible that Direct will right their wrong and replay House 10/10/11 episode? Very disappointing! I hope this does not happen on a regular basis... I am in school and have to depend on dvr taped shows to see what I prefer...

    Dfontaine 10/10/11 6:36PM
  • I ordered DirecTV for the FitTV channel, Ch. 261 and complained when it was cancelled. I was told that a contract with that channel had not been continued. Well, now it's back, but no longer offered by the package I have -isn't that special. In addition, the other channels I like, 229, 231 and 230, often air the same show, especially House Hunters, boring, for as much as 10 hours a day!! Also, the other programs on these channels are becoming more and more repititious and uninteresting to me, my family and my friends. For these reasons, as soon as my contract is fulfilles, I will definitely drop my DirectTv service.

    What:?!! 10/10/11 4:41PM
  • My husband is so upset with DTV that he said he would like to take this equipment put it in a mules butt and send back a cross the border to Mexico where they train their customer service people. He wants to talk to a real person and not a automated recording,and he would prefer they speak english. And the people in the phone room don't have enough since to pour pee out of a boot without getting it all over their hands.

    Mike

    Mike 10/10/11 10:46AM
  • I have had no complaints about Direct TV and they have always been good to me until now. They advised me that all the receivers with my Home Upgrade were going to be HD. I took a half day off work and when the technician showed up he was replacing the analog receivers with new analog receivers. I advised the technician that was not what was represented to me and he left. I spent the next two and a half hours on the phone with customer services. They said the technician should not of left because I was right and the receivers were all suppose to be HD. They assured me a technician would come back out in the future and replace everything with HD for free. The technician is here now and he has once again brought the analog receivers with him and stated I was not getting HD receivers. Again I was on the phone with customer service and I advised them this is the third time Direct TV has lied to me. What it is is a scam. Direct TV purposely deceives you and tells you what you want to hear and then when the technician gets there, they state to upgrade receivers, it will cost you an additional $99 for each receiver. Lesson learned. Don't believe what customer service tells you. They lie.

    John

    Anonymous 10/9/11 12:43PM
  • i have been a customer for 2 years and now u can not talk to live person its all automated and they do not understand u.. i think this a horrible move on there part going to cancel i want to talk to a live person not a computer

    Anonymous 10/5/11 11:53AM
  • We have been trying for weeks to contact someone about our closed account, with no luck. We sent in August the balance we owed to you by check, to this date you have not deposited it???? When I called the number on a letter sent to us recently from some agency saying we owed a different amount and tried to explain the above, she was very rude and unprofessional. She would not listen to the above saying just that we owed what was on their letter which was lots less then we sent in!!!!! Terrible customer service.....

    PL & NJ 10/5/11 10:32AM
  • A DIRECTV technician installed a satellite dish on the roof of a house that I own. I never approved the installation of the satellite dish and never requested this service. Additionally, this technician caused the roof slats to split. Recently the antenna was removed, leaving the slats split and holes in the roof. How can I get DIRECTV to fix my roof?

    Anonymous 10/4/11 8:02PM
  • directv is the worst company on earth they out right lied to me saying they would not charge me to relocate when I moved and they did even after telling they I would not have signed with them if they were going to lie to me repeatedly I will never use or recomend this dishonest unethicaly company It was so bad I owuld not use them if they were free and offered me there service at no charge. buyer beware....................

    crabtrees1 10/1/11 6:44PM
  • I DO NOT LIKE YOUR SERVICE!! What else can I say...My husband is upset every time he sits down to watch tv. Which I had never left DISH!!!

    Nannabear 9/30/11 1:21PM
  • i am a user for almost 4years and i dislike your automated system. i would like to speak to a live person and everytime i get disconnected. can you help me please? i get so fustraded.

    Anonymous 9/29/11 10:00AM
  • So my mother got Direct tv a long while ago but since the beginning we had problems so like 2 months ago she actually canceled. today Sept 28 2011 Direct tv charged the cancellation and disconnection fees to my card without ever saying a thing. I have never had service with them and i only gave permission for them to take the amount for the monthly bills I knew about and authorized. Like money grows on trees I have no job and the money they took is all i have. Oh not to mention their customer service sucks the guy was very disrespectful with my mother on the phone and upset herso much she almost passed out. They can honestly send a person to the hospital. I want my money back.

    NoForgivenes 9/28/11 9:27PM
  • I received a bill even though I have never had a DirectTV service. This bill was directly from a collection agency.
    Called directTV 800-531-5000 and got a number 877-837-1603 and waited 2 hours one day and 15 mintues another before someone picked up to give yet another number.

    Looks like they cannot fix problems.

    non-customer 9/28/11 8:05AM
  • have been a directv customer since 1997 with no problems until the last 6 months. my bills are always over 200 dollars, they withdraw electronic funds without my permission and disconnected my service even though they withdrew the funds. I am filing a complaint with BBB and speaking to an attorney.

    dee 9/27/11 3:43PM
  • I recently applied for your tv service due to your promotion advertised, i was told when service was requested to go on line & applied for the rebate, i did. When i receice my 1st bill i contacted Customer Service re the rebate to lower my payments i was told it takes time to process.Each month i sak the same question until was told i was not eligible for the rebate.I was vey upset because i believe i was misinformed & lied to.There because of my disatifaction i was not interested with your service. My service was disconnected (non payment)my balane was $193.00 i promised to pay when i spoke with Customer Service 9/23/11.I DID NOT AUTHORIZED DIRECT TV TO W/DRAW FROM MY PERSONAL ACCOUNT $300.00 you have my personal information on file but that does not give anyone that RIGHT to excute without the account holder request.This give me no alternative but to take LEGAL action because i was lied to when i applied for service about the REBATE & IT WAS NOT EXPLAINED TO ME OR MY HUSBAND WHEN THE TECHNICIAN CAME THAT THE PAPER SIGNED WAS AN AGREEMENT & IF SERVICE IS CANCELED THERE WAS A BREACH THAT IS THE SCAM YOU PULL ON CUSTOMERS

    PAULETTE ROSE-786-286-0288

    Anonymous 9/26/11 9:55AM
  • Directv equipment failure on September 23. Have protection plan. Called Directv. First available service appointment is September 30 -- a week later. Courteous service? Maybe. Prompt service? BS.

    Lawyertx 9/25/11 3:44PM
  • I have never written a comment about a company but was taken back by their tactics. I tried to cancel my install and was told many things, asked many questions....I said I was busy and just needed to cancel. She just kept asking me more and more questions, offering me different deals, but would not cancel. I said over and over again I just need to cancel but she was persistant. I asked her directly " did you cancel the install?" her reply "I can reschedule you" I said " I just want to cancel!" her reply " I can add a DVR for no charge for three months".
    Are you kidding me, I just wanted to cancel. This went on for almost half an hour, finally I said "Do I have to call the police if they show up?". She still would not cancel me. At last out of frustration told her that if they show up nobody will be home and I wil not pay for it.

    Lucky to be me 9/23/11 5:40PM
  • DO NOT SIGN UP WITH DIRECT TV. #1 REASON...YOU ARE STUCK IN A CONTRACT. I HAVE HAD SO MANY PROBLEMS WITH DIRECT TV THE PAST 2 YEARS. JUST 2 OF THE PROBLEMS ARE EXPLAINED BELOW. I HAVE THE MONTHLY PROTECTION PLAN AND WHEN I MOVED IT TOOK THEM 3 WEEKS TO COME OUT AND HOOK UP MY DISH. I COULDN'T GET ANYONE TO RETURN MY CALLS, AND THE SERVICE GUYS DIDN'T SHOW UP. I CALLED ABOUT 6 TIMES AND THEY WERE SO APOLOGETIC IT MAKES ME SICK. THE MOST RECENT PROBLEM, THEY TOOK $178 OUT OF MY ACCOUNT. MY NORMAL BILL IS $107 (WHICH IS STILL CRAZY), BUT I CALLED FOR AN EXPLANATION AND GOT ATTITUDE FROM THE CSR. NOTHING GOT RESOLVED AND SHE WOULDN'T EVEN GIVE ME HER LAST NAME. I AM GOING BACK TO COMCAST.

    Missy 9/22/11 6:07AM
  • Been trying to get a dish for our RV that is parked permenantly on a site in a campground. We are told they don't service RV equipment. I don't understand because that is not what we are asking them to do. We haven't recieved any dish for the system because we were using one that was on the RV. That one has stopped functioning and we are looking to get one from the Co. Now they tell us that we can't have a dish. I don't understand.

    Bote 9/21/11 11:32AM
  • They are actually getting very close too at&t's horrible customer service which i thought could never be topped.if you go to their website i haven't been able to find a link to complain or make comments.I guess the best way for them to improve customer service is too ignore the customer.GOING BACK TO CABLE ,THE BILL'S NO HIGHER AND THE SERVICE NO WORST.

    IRSUZN 9/20/11 2:52PM
  • They are actually getting very close too at&t's horrible customer service which i thought could never be topped.if you go to their website i haven't been able to find a link to complain or make comments.I guess the best way for them to improve customer service is too ignore the customer.GOING BACK TO CABLE ,THE BILL'S NO HIGHER AND THE SERVICE NO WORST.

    IRSUZN 9/20/11 2:52PM
  • it's been 2 weeks waiting for a so called technician to show up,he actually calls before the schedule install time and then reports no one avaiable....i've lost too much time from work to count on these clowns

    irkeef 9/20/11 2:45PM
  • I'm on the phone now 9-20-11 2:00pm
    been trying to get my account straitened out, set up in Jan for 65 a month 3rd time trying to raise my cost. This time to 77.change. Even the corporate headquaters is crooked. Don't know how they can keep sticking it to people like they are. Need to be held accountable for thier actions.
    Then they will do right...Lee Whitworth (NC)
    Corporate number is 310-964-5000
    Good Luck!!!

    Lee Whitworth 9/20/11 2:35PM
  • Worst services every!!! Asked for help and the lady started fighting with me saying I was wrong about calling in talking about canceling some shows that we don't watch and I ended up canceling them and going with another network because of her actions!! I mean they didn't even have information about my last records of calling what do they do burn them at the end of the month?!?!?! I ended up talking to them for 2 hours and was transfered 5 times!!! DONT GO WITH DIRECTV!!!!

    DIRECTV SUCKS 9/19/11 5:07PM
  • Worked with customer service to get my tv to work... didn't work, a service man has to come to the house to take a look, that will take a 8 days...NOT VERY RELIABLE

    Anonymous 9/19/11 3:14PM
  • Two weeks following Hurricane Irene, Direct TV was to reaim antenae and install receiver upgrades on a Friday between noon and 4; no one came or called. I called at 5 and spoke to a supervisor, he promised the tech would arrive by 7:30. No tech and no call. On Saturday, I called Direct TV twice and both times was promised a supervisor would call, no calls. This is distainful, unprofessional and immature behavior. BF Halloran, Owings MD 20736

    BF Halloran 9/19/11 8:48AM
  • i cannot wait to get another company.they put the dish on the roof,then tell the customer to go outside and checkit,icanot even see local broadcasting this stinks for a week now.my sister just left them i am right behind her.just want what my money paid for cox here i com thelmawallace in newport news va.

    Anonymous 9/18/11 1:57PM
  • OMG this is the WORST customer service except for Frontier Telephone. I had a 721 on my screen. Called and after an hour Chandra determined it was a satellite problem. Then wanted me to pay 38. for a service call. Asked to speak to a spervisor ...he said no they had shut offmy service and I hade to pay 89.00 So they can lie like that and keep you tied up on the phone for an hour??? WOW! Oh and his name is Tom and they are in OLas Vegas. I have a 2 year contract but I am not gonna put up with that! I will let my Attorney General know!

    shmrck 9/18/11 11:06AM
  • The $50 cradlepoint router never work since the beginning. The USB need to be connected to the computer in order to have an intermittent Internet signal ($50). Very poor quality product and service for Direct Mobile. The customer service # is always busy not available. If you go to the office is like 6 hours to answer come tomorrow to get somebody to help you. Im really considering report them to the Consumers Protection Department.

    Anonymous 9/16/11 2:50PM
  • I called Monday to ask when my services would be interupted if my past due wasn't paid. Was told 26th. on 16th they were interupted. I tried over and over to call Directv and kept getting payment options. After about 1/2 an hour I finally got to talk to a real live person. Instead of being able to pay just the past due amount I had to pay $50.00 extra to get my service back on. Their service stinks!. When you call you should be able to have the option of speaking to a person, not a machine. I'm disabled and my check is direct deposit which makes me not always be able to pay on the due date. I've been a customer for over 10 years. You would think they would be more appreciative of my faithfulnes to their company and work with me to keep my business.

    Anonymous 9/16/11 10:57AM
  • it is sad when u call to get an extention and they wont let u have one bc u already have used urs.. well i need one do to the fact i lost my brother and uncle.. but they dont care i was goin to pay all the bill on the 1st of the month,,

    kay_may 9/15/11 7:49AM
  • I get error 771 dvrs are new tecnology and they have not kept up on it ao they give me no service day time.

    wvets 9/13/11 1:12PM
  • It's really to bad nobody cares anymore. Even AT&T U-verse has their problems. I had a customer who called me up to tell me he was switching to U-verse.
    I told him about the things I was being told by others customers whop dones so. He called me back a week later . When the installer showed up to do the walk thru and installed. He asked the installed one final question and the installer replied. If I were you I wouldnt get it. That the tiling problem they were having was true.
    Let's face all cable system same problems. It is what your willing to put up with.
    Type in your local cable company's name on this went site. You will find they all have the same complaints against them as Directv and Dish Network.
    Directv requires their tech to take and pay for the Idiot test. The class isn't teaching what they need to know. If it did I wouldn't be going back out . On both Directv and Dish Network Tech's and fixing thier mistakes.
    Thae last test I took for Directv was for Directway. I got a 100% on it and so did the 2 friends I wnet tot he class with.
    Since I'm in lIMBO with Directv. I got a letter form them after I tried to sign back up with them . In January of 2009 I get a letter from stating " You've been approved to be a directv Dealer. But one day one of our Reps. Will call you to see if we really need you as a dealer in the area". I got approved and rejected in the same letter.
    I would love to get my hands on the new home one box system. I would like to see if I could place 2 of them together. To see if I could set it up . So I could watch all 8 DVR's on every tv in the house . If the customer had a local tv antenna . I would mix that in as well.
    I have a customer who has a tv that can put up 12 channels on the screen at one time.
    that would be 8 directv Pics and 4 Local tv channels.
    According to an article I read on Skyreport. That as early as 2012 other cable company's will be able to offer NFL Sunday Ticket. But you see Directv spend around 2 billion for the NFL Sunday Ticket. That they have a 5 year contract and in the third year Directv can renew it. Without any other bidders involved .
    I wonder how NFL Sunday Ticket is going to get out of that contract.
    The cable industry as a whole is just going to get worst. Prices are going to continue to increase.
    I have a cusntomer whenhe got his smart phone . He got to pick 5 cable channels for 15.000 a month. I remember when I had a big satellite dish . I could get ESPN 1 & 2 for 15.00 dollars a year. But hose days are long gone.
    Now th egovernement want to sell off the remaining tv spectrum aot the highest bidder. April 2010 the government actioned off the spectrum from channels 2 to 6. The big winner s were AT&T , Sprint and Verizon. They are going to use it to open up either cell phone or wifi spectrun on their towers.
    Their is a chance that your local tv stations will have to pay to broadcast. Or the only way you will get to see them is on cable / satellite.
    You see this has been going on for a while. Companies like Motorola have been buying up the radio spectrum. So you towns Fire and Police Departments who switch to the 800 trunking radio system. Now have to either buy or rent the radios . But what once was free was the radio spectrum . They now have to lease.
    What happens to the smaller town who switch and can't pay their fee for leasing the radio signal. They just go silent.
    Ive been in the satellite business for 27 years now. Twenty years as an Indepentednt Dealer. I was an Air Traffic control Radar Repair for 4 years int he Air Force. I worked for PTS Electronics repeiaring tv's. I Also have done component leverl repairs on satellite equipment . Not nly for my cusotmers, but also for other delaers in my area. I've a Dish Net dealer for 13 years now. While doing Dish Net installs . I was also helping a friend install Federal Signal Tornado Sirens for the past 12 with a friend.
    Their are Independent Dealers out in the field . Who know what they are doing and have been doing this a long time.
    If you were expecting someone with experience. maybe you should have called around to have found someone with the experience.
    One other thing when someone places a contract in front of you to sign . Please take the time to read it before you sign it. It only protects you and not the tech or installer.

    jksatek 9/12/11 3:57AM
  • I was scheduled 2 installation times, and both of them were canceled. Took 2 days off of work and found out last minute that I had to be reschedule, including one date over a month. Trouble service, and would not recommend in the Iowa area.

    Rcmcfadden 9/9/11 2:50PM
  • Cancelled Directtv on august 28 2011. got a bill wanting me to pay Septembers bill. I advised them they bill a month in advance and I only owe for two days. I advised they would take it out of my bank from the information on file. I advised them I was aware of the numerous complaints about the criminal activity and had closed that account. Told them they can arbitrate me for the disputed amount

    dj 9/9/11 2:09PM
  • I LOVED the service, the DVR, BUT, I moved to new apartment....
    I called them ahead of time to disconnect my service, and was told, like others here, that a tech would have to verify that I could not have DirectTV at the new location in order to be let out of the contract FREE AND CLEAR LIKE THEY HAD PROMISED WHEN I SIGNED UP.

    So, the tech comes out to the new location after their company missing the first appointment. He's a nice guy. Gets on the phone with them because he's not exactly sure what he needs to do. Huh. He tells them that I can't get service. Physical install is impossible due to the apartments rules. Not porch satellite possible as I face north. You'd think end of story, everyone is happy.
    NOPE.
    I call to verify and their customer service tells me, no the tech WHOM I HAD BEEN IN THE PRESENCE OF WHEN HE MADE REPORT said that I COULD have installation but could not get line of sight and therefore would be charged termination fee. WHAT!?! I say no, please call the tech back - guess what? THEY CAN"T DO THAT. Really? Really?! You can't call them? OK. So I have a calm back and forth with the rep, my disbelief growing steadily, I ask to speak to a supervisor. The supervisor gets on and ends up being completely rude and nearly unintelligible due to an accent of some sort. They can't call the tech, they can send me to disputes and they will set an appointment and then I will be required to do what they determine BASED ON THE NOTES THAT ARE ALREADY IN THEIR SYSTEM BASED ON THE INCORRECT STATEMENT WHICH I AM TRYING TO CORRECT!!! Are you kidding me?!
    I hang up on the guy, telling him that I'll call the tech. I call the tech, he's shocked, he says he'll call his supervisor. He calls me back, says he spoke to customer service- and to call them back if there is any further issue. Nice. That's better.
    Then I call back customer service, the person I get, I have to explain the situation. He asks me to wait while he looks at the account. He comes back and apologizes to me, saying he can fix this. He then tells me it's fixed, that I won't be billed the $214. Wow! Where was this guy before? He should be the supervisor!
    Well, guess what? I WAS JUST BILLED THE $214. GREAT!!! So now I get to call back and go through this all over again. I can't believe how absolutely HORRIBLE this experience has been. NEVER GET DIRECT TV. I have NEVER, EVER, EVER had this bad of customer service. Not only has the billing been confusing, the contract not been honored by them, and their customer service horrible, but they cannot communicate with the techs who actually install. Oh yeah, and the tech calls me back a week later, apologizing, saying that they changed the policy on him and that he would have to bring my DVR back to me, so that I could mail it back to Direct TV myself. (They do send me a box and prepaid shippig, but still- really?!)

    kungfuaddict 9/8/11 5:20AM
  • Not much to add. Just plain and simple the worst customer service of any company. Add them to the list of the, "Sorry, you are a loyal customer. We have nothing of value to offer you" companies.

    Dan 9/6/11 9:32AM
  • TO SateliteSatan.. or anybody who can help.

    Does anyone have the number to a directtv installer (from directv home services). If they came to your house maybe they left you a cell or thier dispathers number. I dont want to speak to customer service; they cannot help me. i am just llokking for the people who phycially come out to the house. My appointment was changed and I wanted to contact an install technician who could assist. I would be willing to compensate...

    neal3223 9/4/11 12:48PM
  • My wife spent 8 hours of leave on Friday to wait for the Technician NOT to show up. I spoke to Direct TV Friday night and was promised a call Sat morn where the Customer Service was hopeful I could get an immediate weekend apt. No call came in all day.
    I called Sunday (today) morning, and was advised that someone had set me up for an appointment THIS friday. When I told Customer Service that nobody had arranged that with me, or had told me about it, and nor could we be there, she expressed shock. She also said that I was "moved to the back of the line." The next apt they have open is 8 days away, which is a weekday that we can't be there for because my wife had spent her remaining 8 hours of leave waiting for them the first time.

    The reason I picked Direct TV was for the NFL package, but it looks like I won't have TV or even see the local team for the first 2 weeks of the season. The result of today's conversation was that a local tech would call me within 30-min to rescedule. I waited for 90 minutes before calling back. The new Customer Service Rep told me that they had typed my phone number wrong in the page. As I type, I have again been waiting longer than 30 min for the callback.

    llama1220 9/4/11 7:07AM
  • Was sent an e-mail saying I would receive Choice Extra on August 29 - Sept. 5. I never received the free trial. Also, Customer service said there was no free trial. However, there were happy to change my package. Good old fashion bait and switch.

    Anonymous 9/3/11 1:22PM
  • What a joke! I missed my last service appointment although I left a huge sign on the door that said call me at ##### and I will be here in three minutes! So the next possible appointment was a month later! So now I've been without service for two months! The service man was to have been here between 8 and 12. No show! He called my office (not the cell number on the account!) at 2:15 to say he would be late... (duh... Really!) but I will be there!
    It's now 5:30, no one here. A call to trusty customer service says I get a $49 credit for a late service call. Really? I have had no service now for two months! Why should I be paying anything for service I haven't received! Why pay a service protection fee? Why pay anything!? If I did this in business I would have no customers! Incredible!

    Walter 9/2/11 2:52PM
  • Same story as rest of posters. My wife and I order direct TV - was promised by DirectTV to receive an HD DVR, an additional HD receiver and 6 standard receivers - all equipment NO CHARGE - except of for montly fees for service. After 2 hours setiing up the service and install we thought OK ready to go. Install day comes - installer arrives - does not know about 2 extra "standard receivers" but is denoted on work order. We make phone call to DirectTV - told no problem no charge. Installer then states "I cant activate the other 2 receivers" he calls Driect TV - when are then told we need to pay 149.00 more for them?? We asked to be escalted to "supervisor" then we are agin told no problem - just need to fix the work order - supervisor transfers the call - then new rep drops the call - more like hangs up?? We call back - told by new person we have to pay - we then cancel the install and tell them to remove the equipment. I am not doing business with a company that make "mistakes" then we not do anything to correct them. BAD EXPERIENCE - STAY FAR AWAY FROM DIRECT TV!!!

    Anonymous 9/1/11 4:26PM
  • We pay $250 a month for TV programming and Direct TV wants to charge us $200 plus $3 a momth to network our receivers.

    Seer 8/31/11 6:09PM
  • Ordered Whole Home Program Set-up. Installer arrives two+ weeks later (a long time but okay). Oops, I don't have SWM so they can't do the installation. I ask: should you (DirecTV) KNOW that I don't have SWM? Answer from installer: YES. Delay #1. Subcontractor/installer (very good) says I also have problem with dish. He will come back in three days and take care of everything. 3 days and.... new installer calls to say he is coming, previous installer is not. Previous installer says he has instructed new person with detailed notes. New guy says he knows nothing of this...and is virtually clueless as to why he is even coming. I connect the two and it seems the problem is solved.
    While waiting for the new installer to arrive, DTV calls and advises that this man will arrive but will not be able to complete the installation!! Why would anyone call and say such a thing??!!
    They also believe that the installation is related to a move (household move) - totally untrue.
    They also ask if I have all my receivers - huh??? Then they ask if some of my receivers are in my other house! I have no other house! Where all this erroneous information is coming from is truly mind-boggling. New installer arrives and is very competent.
    Does good job and gets whole home TV up and running.
    The next day the screen menu shows that Whole Home is not working. I call to ask why and I am told that I had called to request that it be deactivated!!!! When I respond in astonishment, advising first that I did no such thing and, second, that it would be absurd for me to have such a major installation made one day and call to have it deactivated the next day, and third, why would it be done without someone calling to ask my permission? When the insanity is understood, the problem is fixed.
    DirecTV calls the next day to say that technician's order for the Whole Home job does not show as a whole home installation!!...just a basic TV set up. How can that be??!!
    And so it goes? Gross incompetence. Each phone call producing more incorrect information, no emotional reaction over my frustration, apologies, if any, bordering on the mundane...and certainly no effort to offer something in return as a consolation for the extremely bad service.
    And this for a customer of 18 years to whom they always say "thank you for your loyalty to DirecTV". Some thanks for loyalty.

    Chuck

    chuck 8/30/11 8:34PM
  • BEST WORST CUSTOMER SERVICE EVER RECEIVED. UNBELIEVABLE. I have been in corporate and company management/customer service for years. I would immediately fire an associate of mine that conducted herself in the order that the Residential Speed Handler Shenda/South Carolina did. Service reps talking over and over when you are trying to speak etc. is customer service 101. Critical retraining needed immediately. Ghastly!!!

    Anonymous 8/30/11 5:02PM
  • I forgot to pay my bill, so there was a message on my TV screen telling me to call customer service. I tried, but their automated message stated I had a past due amount and they would be happy to speak to me only AFTER I pay my bill in full.
    I called back because I thought I heard the message wrong, but I didn't.

    I wanted to speak to a rep because there was an error on my bill. Eventually I was forced to pay the incorrect bill in full before I could talk to a customer rep. Then they had to issue me a credit for the billing error. What a joke.

    Fed Up 8/30/11 2:50AM
  • In addition to a below comment. When I was signing up for Direct TV with the guy that gave me the incorrect quote and was paying for the shipping of the equipment, the paper with the check box for them to auto pay from your account. He was adamant to NOT GIVE THEM MY ACCOUNT numbers of any kind. So he knew. He already knew what could be coming.... Karl

    Karl 8/29/11 6:19PM
  • I signed up with Directv in January 2011 for a special basic services package that would cost me less than $40 per month. As part of the package, Directv insisted that we take advantage of their premium channels (HBO, Showtime, etc)for a period of 3 months at no charge. We do not watch these channels, except on rare occasion, but, nevertheless, we figured that when the 3 month period is up Directv would cut us off unless we called them to subscribe.

    At the end of the first 3 months, Directv began billing us for these premium channels. I let the first month go and only paid my agreed-upon basic service fee, thinking that the premium channel bill was a mistake. The next month we were billed again. I let it go again, thinking that this was a billing mistake, and paid our basic monthly rate. In fact, Directv left a voicemail for me indicating that there was a "billing error" on my account (with no further explanation as to what they were referring to), and that this error will be corrected on our next bill. Great. I figured that they would remove the charges for premium channels that we did not order and never watch.

    The next bill included yet another charge for premium channels, and a heavy $200+ past due on the previous months bills for premium channels. Since I refused to pay for these channels, Directv cut off our service, even though we paid for our basic rate plan. An extremely rude customer service rep told me that it was my responsibility to call them at the end of the first 3 month period to tell them that I did not want the premium channels, otherwise they would continue to bill me.

    Directv sent me an email for an 800 number to call to cancel these premium channels. The number they gave me left me with no such option, and forcefully gave me only the option to pay my bill, and no option whatsoever to speak with anyone.

    I continued to refuse to pay for premium channels that I did not order, and Directv decided to cancel my account and bill me for not only the past due charges for the premium channel, but for a "cancellation fee" as well, which was stipulated in the yellow contract that I never received from their installer. In fact, the only yellow contract I received was an equipment lease agreement, but not a service agreement.

    This balance due came to over $690. I refused to pay it. Then I was surprised to find that Direct took it upon themselves to use the debit card I had on file with them to pay my monthly bill, and reach into my bank checking account to take the $690 out without any authorization from me! That debit card was not on file for automated monthly payments. It was set up so that I can authorize a monthly payment when the bill came due. Yet Directv and MasterCard apparently have a cozy arrangement whereby, once Directv has your debit or credit card, they can go in and take your money without any authorization from you!

    Anonymous 8/28/11 4:35PM
  • I signed up for a direct tv/internet.telephone promotion with a local retailer.
    Total package about 87 per mo. Two year contract. Salesman quoted me the price
    for each service and wrote it down on the brochure. The price for direct tv was
    36.99 per month first year. Fine, install. Installation guy left me a mess to
    clean up. Got first bill which was too high. I immediately paid it and called. I
    was told bill after rebates (like I was buying a car or something) would be
    about 58 per month. I called telephone company. They said I was quoted the wrong
    price. I went back to the retailer and they agreed I was quoted a wrong price. A
    simple mistake. I called DTV and told them what happened. They refused to honor
    the price I was quoted. I said I cancel. They were fairly irate but sent me
    boxes to return equipment. Then sent me a cancellation fee for 420. Thankfully I
    never gave them my credit card number. They keep calling me so I call them back. It's a simple conversation with a pretty simple minded person. The person they pay to answer the phone who has absolutely no authority reads off a computer screen that I owe 420. I tell him/her (about 5 conversations now)I don't and I am NOT paying it. They told me to write a letter to a resolution department who of course are all in the employ of DTV. I told them it's been resolved already.
    I don't owe it. I think they sent it to a collections outfit. So I guess they
    will start calling me. I don't mind talking to them. They get kind of mad like
    they expect me to pay after they changed the price. I have found that this is not an unusual practice of theirs. Don't know what to do about it. 420 dollars doesn't grow on trees. I could pay it but would rather give it to the Salvation Army or something. I just really can't see me paying it unless some judge gives me a direct order to, but I would love to show a judge the paper the retailer wrote all the prices down. That paper will not leave my hand. This really is a rip-off outfit.

    Carlo 8/27/11 7:57PM
  • TERRIBLE. You must purchase a billion channels to find a few that you will watch which makes you pay an outrageous price every month. Try to cancel and they charge outrageously, you must pay within 20 days. They tell you about all these wonderful discounts that save you a whopping $1.87 or $6. I was gonna give up all my channels down to about 60 basic (mostly things people NEVER watch)and it would save me $2. I absolutely HATE that my husband signed us up for Directv. It is awful.

    Anonymous 8/27/11 2:14PM
  • I was in the process of moving out of state and called customer support to find out how to accomplish this. They told me what I needed to do but were mostly insterested in an upsale to renew the contract. After moving, found out where I moved to I cannot get a signal. They sent a tech out to verify this then left me in limbo with no service and continue to bill me. The tech said a supervisor would be needed to verify his findings. It has been 5 business days today and I have heard nothing back. I tried to call to schedule a supervisor to make an appt with me to find out what to do now as I have 4 months remaining on contract. I asked for a call back, they called back but just read back my concern to me and nothing more. Kind of annoyed now, I don't want to continue paying for service that I cannot get.

    jason 8/26/11 3:03PM
  • the fine print scams they run are boarding organized crime. you start out with $29/mo and before you know it your bill is $120/mo. customer service is trained to push new services and torture you if you attempt to cancel one.

    gm 8/26/11 2:12PM
  • I am very dissappointed with the service right now. Yesteday, by accident, the electic company ran ove my dish. It took me for ever to get ahold of someone to talk to, and then when I did , they tell me it can't be fixed for four days. I have been with you for 10 yrs and I feel that that is ridiculous. I am going to disconnect, cancel and go with another company

    becky 8/25/11 8:45AM
  • I am US Army service member, I order 4 standards reciver with my intial request, but they came and instslled only two, since then I was getting the run around, bad employee customer service, no regard to the Soldiers and thier families member quality customer services, I will not recommends this services to any of my brother in arms, I already posted my opinion about direct tv on the AKO, Army website, hopefully there will be a pan to this company to any military instlations

    4912-1 wATIE ST, ft rILEY ks 664 8/24/11 4:00PM
  • We have had a lot of trouble with our Directv service. We lose local service almost daily for a few minutes and last week we lost it until nearly noon. Today we lost it for over 3 hours which is typical. Often we can tell if a storm is approaching since the service goes out and may stay out until the storm has well passed.

    For what we pay for this service, we should get some regularing programming. Maybe service from another source would be a better choice...

    Anonymous 8/24/11 3:11AM
  • They charged my account for channels I never agreed to and will not refund my money. They have been nothing but arseholes; customer service reps have hung up on me; refuse to let me speak to managers; spent hours on the phone with individual's who do not speak English and cannot understand what I am saying; and now, they have turned my service off. Major rip off company and am disappointed in their customer service. Vt.

    coco468 8/23/11 12:06PM
  • I think this company is a joke. I even use to work for them, and dont get me started about the time i did work for there joke company. There permotional deal promised a deal, ofcourse i never once paid the amount that the fake promotional deal was for. Also i had to cancel my account do to this matter, and i had to change credit cards because direct tv was taking money out of my account at there own concent which they put in good writing with there fake contract. SAVE YOURSELF TIME AND MONEY GO WITH TIME WARNER (NO CONTRACT) OR ANYOTHER CABLE SERVICE PROVIDER IN YOUR AREA. AND LEAVE THESE ROACH INVESTED UNREFIRBISHED UNITS WITH THESE CROOKS ALONG WITH THERE FAKE CONTRACT

    87SICK 8/23/11 12:04PM
  • I have been recieving billing statements with a zero balance no pymnt due for three months. then all of a sudden they shut my service down. then all of a sudden I owe them two hundred dollars payable in full . there billing sucks customer service sucks . good luck getting ahold of a person

    Anonymous 8/23/11 10:31AM
  • I have been a direct tv customer for over 10 years and love it.I have never had a problem with customer service or tech support,
    plus they have more channels and are hands down cheaper then the local cable company.
    The football package is a sports fans must have and is only carried by direct tv that alone makes them the better choice.
    I am sure they are not perfect but what big company is now days?.Try dealing with the phone or utility companies....no fun.
    Direct tv is the best option out there give them a chance to prove it!

    Larue 8/23/11 10:11AM
  • I paid my bill that was due on July 21,2011. I haven't had service since THEN> My service was on at the time of my payment. Wht was my service discontinued after I have paid. And now I am still without service 3 days later.
    Is considered great customer service? NOT IN MY BOOK. I would like an answer and my tv service.

    joyce bagwell 8/22/11 10:36PM
  • I was charged a fight on all three recievers and they couldnt help me out. After sending a letter they still weren't able to help me.

    lalo 8/22/11 7:39PM
  • HI TECH ID AQ1668 AND TPH0666110 AND 1005494761 WHERE SO BAD DID NOT WANT TO HELP WITH ANYTHING I HAD TO SAY . WHAT CUSTOMER SERVICES. IT WAS A BAD.

    Anonymous 8/22/11 12:25PM
  • My experience with DirecTv is pretty bad. Been a customer for 4 years, I still have to pay cancellation fee, because I have upgraded my service with the new receiver, THAT I BOUGHT MYSELF AT BESTBUY! I have tried to reach the proper department to cancel the service for 40 min. Bad ! Do not deal with this company. Bad customer service, poor quality of TV service. Overpriced programming (both international and local).

    Mitch K. 8/21/11 11:56AM
  • Customer service in Ga. Did not help, one hung up. Chris in Mississippi 356664 was a great person to assist me and very polite. Finally, ken in Pa. Was the total complete rep who explained the work order process which allowed me to understand his side of making the customer happy. The last two reps could teach some of your others etiquette with customers!!!!! True story. Also, Ak Digital Satellite television went above and beyond expectations and thoroughly assisted me to get my satellite up and running after 3 days of no service!!!! Thanks to Rich who offered to take "the hit" on my bill means alot to a customer. Thank you Rich for your GREAT Service to our community. Thanks to Daniel-lead tech and Eric also from Ak Digital Satellite Television. Appreciate the ultimate work ethic to make a customer satisfied.... Doug from Anchorage, Alaska.

    Doug 8/20/11 12:19PM
  • never call the customer service line. you'll never get through to a human and it takes for ever. nice for business.

    Anonymous 8/20/11 12:09PM
  • I am relocating out of the country where Direct TV is not available. I agree to pay termination fees and three days later they disconnect my services over a past due balance of $24.63. I was told by on service member that I just needed to make the past due amount. When I asked to talk to a manager, they put me on hold for a total of an hour. When the supervisor came on, she then said I have to pay $100.00 which is the reconnect fee. This happened 15 days before my services were due to terminate.

    melody2 8/18/11 3:28PM
  • I received my first bill from DirectTv. I had a question on it and called. Two different people could not find an account for me using the phone # and the account number printed on the bill. If I am not in the system, where did the bill originate?
    I was charged a late fee for a bill that was never received. I would like someone to please tell me why.
    I pay my bills as soon as I receive them and do not let them pile up. This bill I received over the weekend and I wanted to verify the charges before I paid it. It says I must pay it by 8/22. I am sending it out in the mail tomorrow but would like for some to get in touch with me about my questions.
    Thank you

    Lois 8/15/11 3:36PM
  • Installer arrived at the house at 4pm on Saturday Aug 13th. He only spoke Spanish and needed to call his supervisor in order to translate our conversation. He never set up a new dish and within 5 minutes told me that HD was not available and to call direct tv. I called and was told that someone needed to come out to my house to get a new "line of sight" and someone will be there within 24 hours. Noone ever showed up at my house. I spend a total of 5 hours and 53 minutes on the phone with 9 different reps who told me that someone will call me within 20 minutes. One rep told me someone will be at my house in 20 minutes. No one ever called or showed up at my house. I spoke with a supervisor at 6pm last night who told me that I was #1 priority for the next business day. No one, again called. I have been told an additional 4 times today that someone would take care of me. Not only did the first installer not speak English, the supervisor never showed up to do the 2nd opinion and noone in customer service even called me back to set up a new time. I hate direct TV

    Anonymous 8/15/11 12:10PM
  • I've had Directv for 12 years with sunday ticket and paid for it every year. Now they offer it for free to new customers only. That's not right and now I'm switching to AT&T U-Verse. Yeah I'll miss my games but I'm not putting up with their disloyalty.

    Anonymous 8/14/11 2:24PM
  • was a package deal with at@t,i was disapointed in all of it i see the boxies ana coupel of months ,we got direct tv ,it d told the man i was talking to i would make so kind of arangment to pay the rest,how ever you could not wait,i have sign papers with the attorney general to settle this.but you took money out of our account with out being ask and the worse thibg is that 300.00 was for my husbands med,you see he has cancer in his kidney,lungs and liver ,we have no one to borrow money from,so thank you i will tell every one i knowhow good you are and how you like to treat your customers

    Anonymous 8/13/11 3:00AM
  • I am seeing a lot of the same things I dealt with the last 2 days, simply trying to establish new service.

    They got my name wrong, address wrong, installation wrong. Called to get it corrected and for some reason no one could fix those simple things, well I thought changing names and addresses on accounts would be simple in this computer age.

    One number I was transferred to had a person screaming and yelling in the background, so loud and on going, the person I was speaking with had to put me hold to handle it.

    I was so worried about the incompetence of the service at this point, I feared what would happen if I needed the service repaired.

    Anonymous 8/11/11 7:56AM
  • Paid July statement online. THREE payments were deducted from our checking account. One payment went to monthly bill owed. Leaving two unauthorized deductions. One deduction was finally refunded, leaving one outstanding.

    When promised third outstanding unauthorized deduction would be immediately refunded to our checking account in two business days, it was not. Then it was promised in five business days. It was not. Now we have received new statement showing that we paid it in advance. This gives them almost $100 for 30 days, interest free, taken out of our checking account.

    NEVER PAY THEM ONLINE. PROTECT YOURSELF AND WRITE THEM A CHECK. OTHERWISE THEY HAVE OPEN HOUSE ON YOUR ONLINE CHECKING ACCOUNT TO HELP SHORE UP THEIR COFFERS AT YOUR EXPENSE. A complaint is being sent to FCC. This is a great way to steal money.

    Anonymous 8/10/11 10:44PM
  • Well, after attempting to read and understand the multi-page contract posted by the employees, I was totally confused. I would not want anything to do with this company. The contract terms are rude and unfriendly. So expect their service to be far worse.

    noway 8/10/11 8:06PM
  • Customers service renewed the contract without my knowledge,consent and approval.Then,I am responsible to pay!!!
    I talk customers service again about it but She was so rude and even harrass me on the phone.

    lovelycydel 8/10/11 12:34PM
  • Customers service are lying just to sell thier product.Then,when you learned the trick and lied they did,they will started dropped your call and some are harrassing you in the phone while continues lying.It is the most worse business I ever had.

    lovelycydel 8/10/11 12:25PM
  • DIRECT TV SUCKS!! their customer service is horrible. a year later, our dish is still sitting in our backyard on cement blocks with wires hanging from it because they have never come back to bury the wires or pole to put the dish on. the neighbors dogs keep eating the wire and our satelite goes out, and then we have to wait weeks to get direct TV to come out to even fix it. I have called them numerous times and get the run around. they now tell me its gonna cost 49.95 to bury the pole when they never did it in the first place??!!!

    Karen 8/10/11 12:24PM
  • About 4 weeks ago, I received a prepaid label from your company to return a faulty box. I immediately put the label on the box and took it to the post office and mailed it. I was stupid in not taking down any numbers from the label, I now realize. Now, I am being told that Direct TV has not received this box. In telling this to my daughter, she told me that you did the same thing to her. However, she was smart enough to have sent her packaage so that it had to be signed for. When she told you this, she never heard another word from you. She said she knew two other people to whom this has happened. In lieu of this, I can only deduce that this is a scam which you are perpetrating. I intend to inform the Attorney General's office about this and give names and addresses of other people who have had this bad experience. I was told that I am being billed $200+ because you do not have the package I mailed. I told your representative that I did not get it back, so I know you got it. Of course, I have no proof that I mailed it. I am going to go to the post office at which I mailed it to see if the lady remembers, because we did have a little discussion about it.

    Shirley Markwell 8/9/11 2:32PM
  • WoW I never thought i would ask the tech to leave my house. Really the tech was in and out of my house less than 2 mins. Directv customer service is the worst and the tech's do not finish the job. Thank you Directv for showing me how fake the company is.

    howdy 8/8/11 9:03PM
  • After two installation attempts I finally canceled my order. Two different technicians were sent out on two different days, miss informed and not having the correct equipment or supplies. I contacted customer service and all they could do is say sorry a million times. They weren't able to rush an install or take money off my first bill. Now I am out money and time for supplies that they told me to have ready for them. This was one of the worst experiences I have ever witnessed. I don't know why anyone would want to waste their time with this joke of a company.

    Anonymous 8/8/11 6:58PM
  • I find the service very poor to make you wait 5 days for repair after they tell they will be there the next day. I have a handicap daughter who is bedfast and her life now is her TV and Direct TV doesn't really care.I live in a small town and there is technician in this town,but that is not how "they do business " Once our contract is up we will be gong elsewhere.

    Anonymous 8/4/11 11:34AM
  • This did not work for me. I was unable to contact a live person after at least 6 tries. VERY FRUSTRATING!!!!

    MARYM 8/4/11 10:56AM
  • When I cancweled my service, I asked for info on how to returnmy equipment. Without even receiving a final statement, or return info, my account has been turned over to collection. I have no intent to not pay, but I also want to know what I am paying for and how to return the equipment. Phone calls to an automated system do not work. Where are the people?

    kschasteen 8/4/11 9:03AM
  • I am very upset with the customer service. One minute, I was watching tv, then comes a thunder and lightening storm. My receiver was on, but suddenly no signal on tv. When I called I went down the list of troubleshooting with one lady. Nothing worked. When I called back, I got a jerk of a man, and he kept telling me I had wrong input. Ummm. No mister. Nothing had changed since the tech hooked it up the day I moved into my house. He was very rude. Then , I called back, got another person. They will send someone out Friday, and its Tuesday..... errrrr... :(
    Ive been a customer for at least a year, and pay way too much to be treated ugly and have to wait two days for someone to come out and help! Err...

    Anonymous 8/3/11 7:28PM
  • I was considering switching to Direct until I came across a rude supervisor on my first call. When I called him on his rudeness, he suddenly changed his first name from John to James, had no last name, and had no supervisor/boss. According to him, he had no one he answered to. Customer service???? Needless to say, I won't be switching to Direct!

    Won't Be Switching 8/2/11 7:02PM
  • I was not pleased this morning already with Direct TV with just the set up. The two men it took to install it did not remove their shoes or use bootys and left boot marks all over a just cleaned floor.
    I have a 4 month old who was overly tired and after finally putting her asleep twice the two men woke her up repeatedly knowing she was sleeping. They just didnt seem to care.
    Ive had direct TV for about 7 hours now, and I am already an unhappy costumer.

    Stephaniejo24 8/2/11 5:52PM
  • IS THERE CUSTOMER SERVICE IN THE UNITED STATES????? I've called on 4 separate occasions - 1 billing issue and had 4 different answers, installment amounts and due dates???? There is definitely a communication barrier! When I explained that I wasn't being understood & there was a miscommunication I started getting a lot of attitude. THANK YOU for messing up my order, now I don't have to have the terrible service as long as I thought I did!

    Anonymous 8/2/11 12:10PM
  • My family and I have been in Atlanta for 3mths. Upon moving to the city, I shopped around to find the best company finacially for my household. Unfortunately, I had decided to go with DirectTv at the time.
    Upon my registration with the company I stated that I wanted cable and internet services. The young lady (Sylvia) stated that sure we could do that for you. Then she asks how many televisions do I have in my home. I respond be stating that I need 4 televisions hooked up. She then checks my credit, I pay the deposit. Suddenly Sylvia tells me that I will have to go to a different entity to get the internet. That company wanted me to send them additional monies for the internet. The next day when the tech comes to install the just the cable only he says that I only qualify for two boxes. At that point, I did not want anything from this company. When I called to cancell the services they stated that it would take 3-5 days for the monies to be returned to my acct. No money made it to my acct. So I called back wanting to know where is my money. I found out that they never cancelled my order, that it was still pending. At that time I honestly felt as if they were taking my money. The last time I checked taking from anyone is called Theft!!!!! Direct TV has the worst customer service that I honestly have ever encountered. The sad thing of it all is that the point that they r missing is if one wants certain services give those services nothing more nothing less.No person wants to be treated like crap and they r spending they're money with you. I will never suggest anyone get directv due to very poor customer service, and the deception.
    Seaborne Family

    Toyia42 8/2/11 9:49AM
  • I have been billed an unauthorized chage of $586.99 0n my AmExpress dated 6/25/11. No one seems to be able to find this charge when I call directv, but it is on my bill I am a good paying customer and I will be leaving directv if this is not solved.

    peachez4 8/2/11 7:59AM
  • I applied for and received a package including free HD for life and $5.99 per month for paying via auto pay.

    After a number of screw ups in billing because of a replaced HD DVR (the HOME device did not work as advertised), I ended up with a credit. It is my guess that that credit resulted in their system processing that I wasn't making monthly payments. Once the credit ran out, I continued to pay with the same card. However, the credits were gone for good.

    Once my promotion ran out, I called and inquired about the $44.99 per month television page (which I had discussed prior to enrolling, as I wanted to know what I would need to pay after the promotion ended). Well, the changed the names and prices of all packages. And the same basic package that I had for years, sever years back, went from $39.99 to $69.99. So it looks that this is the way you pay them back for the deals provided for the first 6-12 months. After speaking to a supervisor, they finally agreed I only need to spend over $40 to maintain my freebies, and that the had special packages only for current customers -- so I was grandfathered into a 100 or so channel package, with 50 channels of infommericals. I pay $12.95 per month to watch local sports.

    But the salt in the wound is that theyve taken away my promotions, even though a supervisor credited all past ones and promised the same would be done for future one.

    And oh yeah, did I mention that they charged me to reset the dish that they directly drilled into my roof, costing me $800 to fix, and for which they still haven't paid.

    I'm not sure my next move, but this will end with a terminated account and a 4-figure check in my hand for recompense. These monopolies need to learn this will not be tolerated. I'll watch my digital antennae and Netflix, rather than be mistreated.

    jinxie 8/2/11 2:57AM
  • I have been billed for the full cost of service for 5 months, even tho I have called every month to request the rebate price I was promised.

    I cancelled HBO, etc and am still being charged for them

    walshie7 8/1/11 10:20AM
  • If you have a choice..........choose a another cable company! Direct TV's customer service is lacking in all areas. Most of the time, if and when, you speak with an agent, the same answer is repeated over and over. It seems to matter little that your question is not being answered! The person I spoke with seemed to have a bad attitute at the beginning of the conversation. I can't wait until the contract ends, so I choose another company. Believe that I will do a lot of research before I sign another contract. Each time (which have been numerous)that I call, I hang up feeling like "I could bite a nail into." Life is stressful enough, without having to constantly call Direct TV.

    Anonymous 7/29/11 1:42PM
  • Direct tv pulled a bait and switch move on us. We are in our 60's. We ordered Direct tv through Centurytel. They promised us a discount.
    When the tech came, the service order was wrong, he set up a call to his office and something was worked out that would cost us 3.00 a month more. We thought all was okay until we checked the computer later and found that the discount was only for 1 year and our contract is for two years. Century tel claims they are not responsible for what happens in the field.
    As soon as our contract is up we are gone.

    mama 7/26/11 5:49PM
  • We have been customers since 1995. Yesterday the DVR deleted all of my recordings with 50% disk space left. Couldn't get through to customer service so sent e-mail. Response today was to call a technician which I did. Had to go through whole automated thing before I got technician. She was not much help! History showed the programs had been deleted due to "not enough disk space available" even though the DVR said I had 50% free space. Technician (?) could not tell me why everything had been deleted and said there was no way to get everything back. Only information she could give was to go to "Recording Defaults" and change to "Keep Until I Delete It" instead of "the default which is "Keep Until Disk Is Full". Needless to say I am furious. We have spent thousands of dollars with Direct TV over the years and the monthly rate keeps increasing all the time. My response is they better fix this or I am going to the Direct TV's CEO.

    sandy 7/25/11 4:24PM
  • DirecTv's customer service sucks! The only worse customer service I have ever had to talk was Mediacom but they are close. We have been a customer for 8 years. We had a receiver go out yesterday. We called and were told the next available appt was the next day, Monday. Ok I could deal with that...no one showed up. My husband waited all morning. I called, went thru the stupid automated system only to be told they scheduled it for a WEEK from Monday!!!Had to call back, go thru the automated system yet again to get a live rep. I explained what happened told her we needed someone today because it was their mistake...her snotty little answer...Well we don't do same day service calls. OMG are you stupid? I called yesterday and you screwed it up!!! Fix it!! Asked for a supervisor, she put me on hold, came back, wouldn't put him on the phone and said well he said the same thing and told me to tell you to look it up in the phone book to find a repair person if you want it done today. Are you kidding me?? REALLY??!!!! I was stunned. How can you stay in business with customer service like that?
    First reps employee # that screwed it up was 100538715. 2nd reps # that was so rude was 100381459 and her name was Haylee. Seriously DirecTv you have some major retraining to do. I will be telling everyone I know NOT to get service with you and posting this story everywhere I can.

    Not a customer for long 7/25/11 12:18PM
  • Do not keep asking for an operator to reach a live person because it will send you to the sales department and they don't have access to your information there.

    Best thing to do is follow the directions and press the right button when prompted.

    eli 7/24/11 3:17PM
  • I am an 83 year old woman, who I thought I was getting the same system with Direct tv, that I had with Bright House. 1st ATT let a girl talk about what we were getting, I thought we were. Then Direct tv sent a man out to put in the service, that was on a Friday. Sat. morning I noticed it had a glare in the set, I called direct tv. no answer. Called again no answer, my son called monday, got a run around. Anyway they finally said they would take it out. We had to wait for the boxes to arrive. My son boxed them, took them to the post office. Next thing we got a bill for 440.00. There is a class action suit I intend to join. I want something done

    ccallaghan1 7/22/11 3:38PM
  • I signed up for DirecTV and was pleased with the company; until the day for my install:

    I scheduled a morning install, and was delayed... over... and over... until 5pm! (I now believe there is only one installer in my area.)

    While the installer was unpacking my equipment, he discovered that the order was incorrect. After my initial order was placed, I had to modify my order - add another TV. This modification was filed completely wrong. The installed called his support line to try and modify the order - trying to makeup for being 5hrs late. I was very pleased that he would even offer to do this for me. However, DirecTV refused to make any adjustements to my order. They could not transfer his call from one desk to another. The poor guy kept having to hang up and dial one number after another.

    Eventually, he was told I would have to request the change. Yet another hang up and number to dial. The number he was given was wrong and I to was told to hang up and dial another number! The installer and I were both ticked off at this point.

    Finally, I was told I would have to cancel the order, complete a new order, complete all the rebate email (paperwork), and reschedule another install date! Eventhough the installer was already IN MY HOUSE! This would require me to take off another day, and the installer would have wasted a trip to my house!

    I was also told that we could not install the wrong equipment and change it out later, because the install would complete the contract agreement. Any change in equipment would require a new contract agreement (new order)!

    I told them to make things simple for everyone - CANCEL my order and REFUND my money!

    Cable is costing me more, but at least I can get better customer support from them.

    DirecTV has MUCH better technology, but they have TERRIBLE customer support - even for their installers!!!

    Anonymous 7/21/11 12:43PM
  • I receive mailings from DIRECTV at least 2-3 times a month. I have started returning your mailings unopened but that didn't do any good. I just got another one today. I am telling you we will NEVER to your service as long as we have cable. You are wasting money constantly sending out mailings to people who do not ever respond to your product. So I am e-mailing you to tell you from today on ALL mailings from your company will be shredded and will finds it's way to the city dump. So please remove my name from your mailing list immediately.
    Thank you for your cooperation. Save your customers some money by not continuously mailing unwanted mail to people who do not respond.

    kgs 7/21/11 11:26AM
  • Very disappointing to schedule, pay upfront and rearrange schedule to be here for time appointed, not to have technician show or call more than 1 1/2 hrs later. Made two attempts to contact by phone but automation is terrible. Please fix if you intend to keep my business.

    v/r
    Ms Shelton

    Nikki 7/20/11 10:40AM
  • There is a man in the Chico area telling people that Direct and Dish have merged in order to convince people to switch service to Dish. My sister is a victom of this scam and has been trying to break the contract, but was told it would cost her $400 to buy it out. She was told there would be no changes in her servicem channels, etc. Only her bill would be significately reduced.

    Anonymous 7/20/11 8:43AM
  • This is the most unpleasant customer service I have ever had to reach. They clearly do not want to make money. I wanted to order a movie because I couldn't sleep. How dare I. It simply was not convenient to get a live person on the line to take my order. I guess I am supposed instead to somehow have my house rewired to have a phone jack installed in the room where I wanted to watch the movie. Gosh knows it is simply not Directv's responsibility to provide any level of service. I am looking into an alternative.

    Anonymous 7/20/11 3:02AM
  • For the past two weeks my family has been without DirectTV. As a customer for two years, I would have expected their promptness and excellent service, however, this was not the case!

    One night we experienced a searching for satellite signal message, so after patiently waiting and getting no results, we called customer service.

    We spoke with a lady on the phone who wasn't at all thrilled with her job. When we told her our problem, she sent us to an automated message system informing us about their latest releases in movies and the latest deals from this horrible company. Realizing that we were never going to get any where with this, we hung up and called again. We informed the lady we weren't looking to purchase anything, we were looking for some assistance on how to reconnect our satellite signal. Once again, she directed us an automated machine that had us reset our receiver. After resetting we had the same message, so we asked to speak to a representative. Lucky us, we got the same lady again. She repeatedly tried to make a sale to us through upgrades, new releases, etc. By this time, we were in no mood to purchase anything, so we demanded that our problem be fixed. We spent an hour on the phone with the woman who not only had poor communication skills but also seemed to be reading off a screen or a book. Finally she gave up with her reading and declared that our receiver was broken. She then made us an appointment with a tech for ten days later. She then informs us she will be charging us $50 for the tech to come in. We complained and informed this woman that we are renting this receiver from her company and in no way will we be paying a fee. She was nicely enough to waive the fee and credit us for the duration it will take the tech to arrive after we made a fuss about paying for service we aren't receiving.

    The next day, we turned on the tv out of habit and we noticed we were receiving infomercials. We called them once again and experienced the same thing, except it was a man on the phone who also had poor communication skills. We clearly stated that the receiver is working and there is a satellite signal, but we werent receiving the channels we ordered. I don't know if he was looking for some sort of entertainment, but he really didn't understand the concept so we hung up and waited the 9 days.
    When the tech finally arrived, he brought in a receiver and connected it, only to find out that the receiver he brought, does not work correctly. So he gets on the phone and speaks with customer service, they inform us that we have to wait a few more days for the new receiver to come in the mail. The two broken receivers are ours to do with as we please. They dont want useless broken equipment.
    When it arrives, we call the tech, but there is no answer. So once again we call customer service. They agree to send the tech again, but for a service fee of $50. Outraged, I directed the call to my father who had the best luck ever! We got an HONEST representative who informed us that we can set up the equipment ourselves and call them to activate service and for no fee! Late that day we set up the equipment, and called customer service. They decided they want the old receivers back, if they didn't get them back, they'll charge us. This wouldn't have been a problem if we didnt already toss them. So to avoid the charges, we searched through waste to give them back their broken equipment.
    To conclude this, directv's customer service sucks! It's not about the customers, it's about profit. They tack on unnecessary fees, don't train their workers, and waste time!

    Customer 7/17/11 10:48PM
  • We have been a DTV customer for 7 years and recently we wanted to add DVR service. Well that's easier said then done. First they try to 'sell' you a DVR, which you never own. An interesting concept, it's like buying a car at the dealer but then when you decide after 1 year you rather trade it in for another brand you have to return the car you BOUGHT to the dealer and pay for another car somewhere else. Sure. Fact is you pay for the DVR as if you buy it but you actually lease it and of course you have to sign a 'new' 2 year contract with them. Don't think so. They almost snookered my husband into buying it (they told him he did not have to return it when ending the service) but when you end the service with DTV the DVR is worthless, so I don't see the point of 'buying' a DVR that's going to be useless some day and although you don't own it you are still responsible for repair costs.

    Now it turned out that you need an extra cable in your house for a DVR, so for us it became to be a hassle and I we have decided not to add any service with DTV.

    There is something else they get away with. We have an additional box in a spare bedroom and we don't use it often. One day we turned it on and there was no service through the box. We called directv and explained the problem (we made sure the bill was paid) a few minutes later they told us what the problem was. If you don't use the box for a certain amount of time they turn the service off although they still charge you every month for it.

    Right now we are looking into another provider in our area. As soon as BHN or Verizon Fios comes available we will definitely switch. DTV doesn't care about their customers. Switching will get us everything we want and yes there probably will be a 2 year contract but at least you get something for your money.

    I won't recommend DTV to anyone.

    Anonymous 7/17/11 10:13PM
  • Got direct tv two weeks ago. Has not worked correctly yet. After calling them and waiting a few days a Technician came out changed a wire and left! Only works 50% of the time. Customer service is not helpful. Now I have to wait for the case manager to call me- no idea when that will be! Last time I called in my issue they said they couldn't credit my account for the weekend since I called Monday after tv problems all weekend. Could only credit from the time I called they said. Called today to report problems and was told that they couldn't credit me till the issue is resolved! Unbelievable!!

    Missing my show again!! 7/17/11 8:26PM
  • what do i have to go through to talk to a real person i want a number to talk to someone

    tom 7/17/11 3:10PM
  • Direct TV is horrible! I signed up for their service back in January. When they came out the day of the install I was told the visibility from the dish was not good enough so the install was cancelled. Meanwhile I paid them $30 up front for setup and install. I have called numerous times to get my refund and as of yet, still no refund. I called again and this time I was told I would have to fax over to them my credit card statement proving I made the payment and so they could see that I am the owner of the card that was used. ARE THEY CRAZY. Fax over my credit card statement for everybody and their brother to see. Needless to say I will probably never see that $30 and I will tell anyone that asks me that DIRECT TV sucks!! I know $30 isn't much but it is the principle!

    Anonymous 7/16/11 4:35PM
  • This company sucks and I hope the founder/owner/board of directors sees this complaint!!!Wish as an under cover boss he would have been at our house tonight!last night the TV worked--tonight we turn it on and almost ALL channels have been either "changed or blocked" for what reason we don't know NOR does the phone technician!Of course NO ONE will come out to assist us---has to be done over the phone and they CAN'T FIX THE PROBLEM!!! They are sending a request to some other computer whizard who MAY or may not get it fixed or find the problem!!!! WE are to call back tonight-------------well it's already past 9PM and we are supposed to stay up all night to wait and see IF the technician can figure out the problem!????? That's insane!
    Now,we are moving the end of July so I put in a cancellation request this morning-----know what we have to do?WE have to MOVE the damn TV boxes and remotes to our new address and wait for DirecTV to send us boxes at our out of state NEW address then we send all equipment back!How stupid is that?!In my personal opinion----very stupid!Customer service is nonexistent.I will NEVER have DirecTV again and I will tell everyone I meet about the rotten service and rotten quality of DirecTV!!!

    Pam 7/14/11 7:19PM
  • this was the worst service i have ever had, let me tell you the story. first techician arrived at 10:50 disconnected tv and internet was told he needed to put a pole next to the house (which ended up ten feet from house in middle of front yard) technican left for over an hour returned. it took him and another technican 6.5 hrs to finish install. durning install a shelf was knocked out entertainment center and broke several porcelain pieces if that is not enough letf the house a mess meaning did not put things back were they belong. having the system removed if resolution is not to my satifaction

    Anonymous 7/12/11 4:56PM
  • This is the first time I've had a complaint about Directv and I'm a long term customer. Each month I pay for the protection plan. I rarely use it. I called today because the receiver will not function, even after following the troubleshooting process in their manual. I was told that I have to troubleshoot with them on the phone or they will not replace the receiver. I spoke with a representative whose name I won't mention publicly and asked her to report this as a complaint, as it was my understanding that the reason I had the protection plan was so Directv would come out and fix the problem. She said she would report it, but the policy would stay the same regardless of what I thought. This was not good customer service and a real disappointment from Directv.

    Anonymous 7/12/11 8:28AM
  • I Have tried twice to get Direct installed. Once at my home in Missouri and thanks to a subcontractor who didn't want to get his feet dirty in my crawl space I went to Dish Network. Then I tried again to get it installed in a rental in Indianapolis Indiana and because it could not be a roof mount per my landlord, the pole mount would have been in the trees ( which were the same trees as on the roof!). When the supervisor was asked this question, I was called names like Einstein and stupid. ( even with a doctorate!). It is back to Dish Network for me!!!!!!!!!!!!!!!!!!

    Anonymous 7/9/11 6:54PM
  • I have 5 TV's with DTV HD Receivers and all 5 went out this morning after a brief wind storm. I checked my dish and it's just fine. I've had the DTV Protection Plan for 7 years now and have had pretty good service in the past. HOWEVER, I was told today that my problem would require a service call and the earliest available appointment was 13 days away. July 7th to July 20th.

    When I asked what the policy is regarding response time, DTV told me that there is no policy. "We get to you when we get to you!" I then asked to be credited for my 13 days of lost service. I was told that I would be credited for 13 days of my base package; but wouldn't receive a credit for movie channels, HD channels, local, leased receivers, etc.

    My current contract expires in January 2012 (6 months), however I'm planning on cancelling now. I'll file a complaint with the Attorney General office in Missouri and send a copy of the complaint to the local news media. The NBC affiliate does a Consumer Awareness segment every night during their 6pm news. Sorry DTV, but I'm just not willing to wait 2 weeks for a repair order when I've been paying into your plan for the past 7 years.

    The associate I spoke with was so bold to tell me that if I had a complaint then I should just "go ahead and call the Better Business Bureau" and "we have millions of customers and consistently receive customer service awards!" Not a wise comment to make to a customer. Not to mention that she originally told me that she was the Customer Service Manager in the Protection Plan Department. Later when I asked her title, she let it slip that she was a supervisor and her manager was out for an hour...probably at lunch. Not a good practice to lie to customers (Kim #401961)

    I have no intention of calling the BBB.....they are pointless.

    I made a call to MediaCom this afternoon and have an installation appointment set for Saturday. I dealt with a local sales rep with MediaCom that had given me his business card a couple of months back at a Business Mixer. He asked for a copy of my complaint and experience today with DTV.....which I'll gladly provide.

    RJDAVIS33 7/7/11 6:45PM
  • i recently switched to direct in may of this year and i experienced a lightning storm and in my area it is going to take 2 weeks to get an appointment to fix.they say there is some problem in my area.i say they do not have enough contractors to get the job done sooner. a very unhappy costumer,dc

    dcash11 7/7/11 11:29AM
  • i have only been with direct tv,well: long enough to get first bill.I did apply for rebate and yes its going on the lenght of time for it to kick in, i fixing to view my bill,Oh yes i ordered the service and i ask for the two receivers to be HD DVR's and the technican in stall the wrong ones ,i didn't relize till 10 days or so past ,when i could not get a movie. I called and the customer sevice rep. was reeel rude and said that i 'm stuck,with boxes unless i pay over 300 plus for them to bring the right boxes out. I an hurt by this and really don't know what to do.please help.

    Anonymous 7/7/11 4:18AM
  • I just moved from Phoenix to Boise. I called on June 16 (in prepration for my July 1st move) to change the service to Boise. First thing I found out is that I have been paying for 7 units for 5 years (the service was "bundled with Qwest, and I never saw the bill - my problem, I know). I have been using 4 units, and have a 5th that was fading in service so I quit using it 4 years ago. So, I have been charged for 2 units that I don't have for 5 years, and for one I did not use. DTV offerred a credit of $600.00 if I continued with them. I said O.K. They said they would send me "recovery kits" for the units not used before my move on July 1, 2011, and would schedule my Boise installation for July 5. No revovery kits arrived. No installation service came on July 5. I had given them the new address, but told them my phone numbers would be different in Boise. I called the night of July 6 to find out what happened. I had to go through all the facts the second time with the customer service rep. Then guess what happened -the computers went down for maintenance. Nothing more he could do, or his supervisor, just no access to my account. I was told to call back at 6:00 a.m. Thursday morning, July 7 and go through the facts for the 3d time with even different DTV representatives and expect installation in 2 or 3 days. I don't know why I have stayed with them this long. One glitch at 6:00 a.m. in the morning and I will be a new Dish customer (or some other carrier). I truly cannot believe the service from DTV in this day and age can be so bad, or that I have stayed with them this long.

    Anonymous 7/6/11 9:51PM
  • You think 3 days is a long time to wait for service? Our tv went out due to a storm. After being with this company for 5 yrs the soonest appt. I could get is 6 days. Completely ridiculous. My contract is up in Oct and I will not renew. Any other co. with this kind of customer service would be out of business. Oh yes, and one more company with all it's IT people in the Phillipines with names like " Eddie"

    magg3462 7/4/11 2:04PM
  • I moved due to the military, spent two months resolving I owed nothing and then I got billed 290.00 the customer service rep was an idiot. I will never deal with them again or recommend them. They couldn't give it to me for free
    Kelly Rogne
    907-715-4640

    Anonymous 7/3/11 11:31PM
  • Why do you send this garbage with my bill about loyalty gifts?--Can't even find it on the net. Been a customer too long for this kind of BULL

    Anonymous 7/3/11 6:51PM
  • After troubleshooting on the phone they determined a tech would have to come out. They could have one out IN THREE DAYS.

    Unnacceptable - we are switching to AT&T Uverse.

    directtvsucksin75068 6/30/11 5:55PM
  • DirecT.V has got to have the worst customer service dept. I have been waiting for two days for a FAX copy of our corporate bill and have yet to receive it. I will get on the phone once again listen to all there apologies, and still get nowhere with them. It's like this each month I call. I highly recommend another company instead of DirecT.V

    SPAWAR 6/30/11 10:26AM
  • I cancelled my service. I sent back every piece of equipment back to direct tv. 9 months later they removed $410.00 from my bank account without my permission or authority. I immediately contacted them and they informed me that they did not receive one of the 4 boxes and when I called to cancell I actually reinstated my account. They said that I have had service for the past nine months and have been using it even though I have not, I have no boxes. I have had Verizon fios.

    tommy88100 6/28/11 8:02AM
  • Faulty installation has damaged my home. Dry rot is spreading to the point that a Hazmat inspection for mildew may be necessary. I have called Damage Claims (303)712-5033 over twenty times since last Thursday. Only one call back from an agent who seemed to think that I was running some sort of scheme to defraud Direct TV. They have all the paperwork but communication has become impossible!
    HELP!
    Edward Boell
    (650) 728-5296

    Edward Boell 6/27/11 3:47PM
  • Faulty installation has damaged my home. Dry rot is spreading to the point that a Hazmat inspection for mildew may be necessary. I have called Damage Claims (303)712-5033 over twenty times since last Thursday. Only one call back from an agent who seemed to think that I was running some sort of scheme to defraud Direct TV. They have all the paperwork but communication has become impossible!
    HELP!
    Edward Boell
    (650) 728-5296

    Edward Boell 6/27/11 3:47PM
  • Directv is a joke, I get my bill each month and because of my limited income I can't pay until the 3rd of each month, then I pay the bill. Howeve when I came home on June 26th my service had been inturrupted. So I called and had to go through the hoops to speak with some one live. But not until I paid part of the bill on line by check. When I paid it the balance was only $45.00 then I went on line to see my statement and much to my surprise in just a few miniutes they had charged me an aditional $35.00 which they said that at the time they turned off my service they credited me the $35.00 that was the amount of my basic package. Then after they restored service they charged it again..This company could careless about its customers.... I will be so glad when my contract is up and I will go back to Cox Cable for $90.00 a month for phone, cable, and internet..Directv price continue to go up after the frist 6months and up and up an up they go. With no consideration for the economy or people.

    kmolinski 6/27/11 8:13AM
  • Been a subscriber for 15 years.
    Receiver went out a few months back...they sent me three instead of one. Fixed that.
    Noted that the way PPV movies has changed...only good for 24 hours...then you need top buy again.
    Been receiving distant network feeds for 15 years...they recently turned them off for the benefit of 'local' channels...problem is, they are not high def. No comparison. Tried for a waiver, or re-instatement of old programming...no way.
    Paid my overdue account (thought about witholding and cancelling)...they disconnected m ea week after our last discussion...despite my saying that the check was sent a week before (they still wanted credit card #...and we've done that w/ them before, with the same results above...charges which are nearly irreversible).
    Told them to just disconnect me. Why have satellite when you can't watch what you want?

    EHJK 6/23/11 2:00PM
  • Here is an issue I am seeking advice on...I signed up for a two-year contract with Direct TV...fine and dandy. A few months later, I was let go from my job, had to leave the place I rented and moved into my friend's spare room. Would Direct TV let me out of the contract, even though I had no way of getting the service started up again because I do not own the house in which I live?? No, I had to suspend the service. Now, the 3 months is up and...surprise!...I have not been able to find work, much less continue service, yet they are charging me again as though I resumed Direct TV service...and they do not take the time suspended off of the contract. What a scam!!!! Has anyone else dealt with this problem? Direct TV wants $400 + from to stop the contract...do the words "still unemployed and living in a spare room" make any difference to them? Nooooo! I need suggestions on what to do....my contract still has quite a bit of time on it.

    Glendale Gloom 6/20/11 5:28PM
  • Our TV went out last Wednesday evening June 15, in a storm. When I called the next morning I was very upset that it was going to be 4 days before a repair could be made. I got over the shock & patiently waited for Sunday, Father's Day to arrive. We canceled our previous plans with family to make sure we would be at home for repair. Friday I got an automated call that "due to excessive outages", my repair was pushed back another 3 days until Wednesday, June 20. I called customer service. & they informed me my repair was set up for the next day(!) Saturday. I changed my plans again. Saturday came, no technician. I called & got an operator that very hard to understand as she was in a foreign country. The only thing I did understand was "sorry, your day is Sunday, not today."(Once again, we had to bow out of plans) Five minutes later I get the automated call about repair pushed back to Wednesday. More than frustrated with customer service, I went to website to confirm my repair day was indeed Sunday. The repairman came, repaired my service, & last night when all of our family sat down to watch TV for the first time since last Tuesday. Once again, no reception. Same exact problem. I called again, got a pleasant rep. in Mississippi (I am in Georgia. I guess I should be grateful she was in the same country & could speak English). She assured me that I would get a call first thing this morning, Monday. I did not. I have called them twice so far, spent over 30 minutes on the phone asking to speak with a supervisor. I was told they were all in a meeting or on the phone with customers, but to expect a call within minutes. That was over 90 minutes ago, & still response. Since I am a signpainter, I think my next step will be to place a sign in my front yard reading "Talk to ME, before YOU sign with Direct TV". Totally disgusted that I have 10 months left on my contract I have to pay these people another penny on the extremely high rates they hit you with once your incentive package runs out.

    DISGUSTED 6/20/11 8:37AM
  • Lost signal (code 771A). Spoke to four reps to troubleshoot and nothing worked. Scheduled a service call 6 days from today????? That's the best they can do? Yikes - and I thought Mediacom was bad. Wonder why they have almost 200,000 hits on a technical thread for a 771A code on their website?

    Anonymous 6/16/11 5:29PM
  • I decided in 2010 to switch to DirectTv, the very following day, I called and immediately cancelled, my apt complex will not allow a dish. No problem I was told, although they had my credit/debit number. I never owned received any equipment or service. Now we jump ahead to June 9, they pulled out over $900.00 out of my account. My bank faxed all info that was requested by the so called main supervisor to the finance dept. and We were told 8-10 days before I would receive money or they will call me. I called back on Monday to make sure this was being worked on to find out they do not have a phone number for the finance dept, only a fax. They have my statement showing I am 245.00 overdrawn, also showing all I get a month is SSDI for about 1090.00 a month, cannot pay for food, medicine, bills. You think they give a crap? answer is NOOOOOOOOO!, all I hear is 8-10 days, i will hear something, so if I had this service, and said I could not pay for 8-10 days after my bill was do, I wonder what would happen. Thank god for Time Warner, I can't beleive I was going to change.

    Anonymous 6/15/11 9:27PM
  • I recently lost my satellite signal on a late Saturday night into early Sunday morning contacted a service rep in Oklahoma and I live in Ohio ??? But anyway she told me the earliest they could have someone out was Wednesday between the hours of 8 and noon ??? 4 days damn days without tv and this is a free hbo cin. Showtime weekend let alone the NBA finals !! The rep also went on to say the reason for the delay was there had been an abundance of calls in my area so what's up with that ?

    Anonymous 6/13/11 11:55AM
  • we have had direct tv for a few months now and I wont lie that we did have a massive amount of problems at the begining, and most of the coustomer support/ tech support is a joke. from what we have found more than half of the techs have no idea what they're doing which isnt their fault...its their training. we had a prob that NOBODY could fix (talked to like 6 diff techs). then one woman gets on and instantly sees the prob and fixes it in all of two seconds. so its really a problem in training. in general though my day to to runnings with the television have been good. its just that when something does mess up, and lets face it it happens with all technology, i want a rep that knows what they're doing.

    Anonymous 6/11/11 7:09PM
  • i have call several times complaing about the customer service i have experienced with this company. i would like a supervisor to call me on my cell phone stat. it is in regards with my bill. i have explained to several staff that my situation has made my situation harder on the pay periods with the new job. no one was willing to work with me. i said i would pay the full amount on 6-15-11
    when i get paid again. i am sorry i wasnt able to make it on the 31st of may. my house is due that day and left me with very little money left for 21/2weeks. i had not been late on my bills until i switch jobs with pay ments made on the 15th and the 31st of each month. a person name nick promised the cable system would be restoreded when he tranfered me. but the guy said no, not until i pay in full the amount. i said to several staff in a very high tone, about my situation. i am very upset with this cable company. 210-744-5467 is my cell and you can see my account when you look it up.

    Anonymous 6/9/11 10:15PM
  • Directv installed all the hardware for Media Share & Directv Cinema. Cinema works on tv media share doesn't on either tv or either pc. They will not offer any support other than to say it's a pc or network issue. Both pcs are capable of receiving Directv, network works fine. They tell me to get Geek Squad for help & they credit $75 on my acct. Geek wants $150.00 now Direct's Advocate Dept. won't reply to my emails. Poor Service!

    thomasr1950 6/9/11 6:59PM
  • When I moved from Washington state to Indiana, I kept Direct TV, however in my area of Indiana, they had to give me an HD box in order to get all of the channels in the tier I have. Recently, we have had some pretty bad weather and now, we are getting only a handful of channels. When I called DirectTV, they wanted to charge me $50 to fix their satellite. No thank you. And, they couldn't put me in a different tier because I have an HD box, even though I can't get any channels without it. WTH???? After all I have been through with them (denying me a "customer loyalty" rebate even though I qualified for it), having to call almost every month for billing errors and now this, I am happily paying my ETF and going with cable. Comcast never charged me to fix their equipment when I had cable TV.

    If anyone ever asks me which to get, cable or satellite, I will instantly say cable. No problems with service, billing and no contract/ETFs makes it a no-brainer. Thanks for nothing, DirectTV.

    Dairyaire 6/9/11 12:52PM
  • Bunch of liars - says all calls are logged but they are not - defective equipment replacement automatically renews contract for two years and is considered an upgrade since the same model is no longer available to be given as a replacement under their protection plan. STAY AWAY from these thieves!!!

    Anonymous 6/7/11 8:13PM
  • getting an order from directv is pain on ASS....Directv is a liar, cheating the customer. It took me two days to get the order with several drop calls/ correcting the package cause the sale repr. was lie/cheat on the package....it was so frustration to deal with DirectTV...i wont recommend to anyone to get this company......they are such!!!

    Anonymous 6/2/11 2:35PM
  • I called on May 29, to say that I had no signal. The man I spoke to was helpful enough, but He told me that a service tech. would not come till June 4. We do not like being with out a tv for that amount of time. My husband is very unhappy that he has to miss the N B A finals. He does not like not being able to see the news and weather. Considering the monthly charges, we think a week is to long to wait for service. My husband is strongly considering going back to cable. L. W.

    Anonymous 6/1/11 7:59PM
  • Calling your customer service is a joke. I had to wait through all the ads with a regular prompt that told me my call was important. Then, Earl came on and I told him we had heard nothing on the ref erral rebate and he said he would check. Every so often I would be told to "hold" This went on for about 5 min until Earl disconnected.

    Jim 6/1/11 10:48AM
  • I had and still have a very bad, awfull experience with directv customer servise especially when I tried to solve my billing problems. The representaives doesn't want to help you, They doesn't want to connect to the managers and very often they are dropping the line and you'll never be connected to the previous rep and if you call again you have to start describe you problem all over and never get any result.
    Every time when you asking to connect to the manager they said that manager is not available and will call you back. It is never happened. directv doesn't want to follow the agreement and month-by month charging more then it was specified in agreement and the bill amount every time is different. when I asked for explanation reps just explaining the every line in the bill , but never explain why they are charging additional fee, and if they cannot do anything they are just disconnecting and you have to call again and you will talk to another rep. I can say that directv service is very very bad, I am very upset and frustrated and never recomend directv to anyone. I want to cancel directv service as soon as possible and will ask for full refund as during one year of contract I had only unsoved problems. Aleksandr Zemkov.

    Anonymous 5/31/11 7:42AM
  • I called Direct TV and was assured by the Rep that I was not going to be under contract. Close to a year later when I called to cancel, I was informed that I had agreed to a two year contract. I requested proof that I was informed and I had agreed to it. They never produced anything yet, they charged me a $250 penalty. Direct TV will NEVER get my service again.

    JORGE 5/27/11 2:25PM
  • About 3 year ago I switch to Direct TV.Sign a 2 year contact and got 3 receiver box.I buy a HD TV like two month later and the picture was not clear. I call customer service they you can buy a HD Receiver for $200 at best buy.Now my contact is up, So I switch over to Comcast for better service!! I got bill today for all 4 receiver , box not return I owe $300-400. I call customer service they said we fix the problem. I talk to 4-5 manager they said keep the box. Only one manager said no its Direct TV box!!! The problem was I was transform form manager to manager. I'm Pissed can some want help me out!!

    Anonymous 5/26/11 11:08PM
  • It is impossible to get a customer service rep on the phone. They do not know how to update your address change, took me 8 months to try to have them update my address and they are still sending it to the wrong address. When calling them if you have been disconnected then you do not even get a chance to speak with a representative till it is paid. I went to WalMart 5-21-11 money gram and today is 5-23-11 and they still will not even talk to me for me to let them know i paid at Wal-mart. This is the worst customer service of cable tv I have ever experienced! (Eastlake, Ohio)

    Vi 5/23/11 4:23PM
  • Called DirecTV to have a cable buried that their Tech could not do date of install and was told since it was past 60 days there would be a charge of $60 to have them finish the work their Tech told us he would be back to do. No mention of 60 days! Good ole Customer NO service.

    Anonymous 5/23/11 2:33PM
  • DirectTV is a rip off. they just abuse customer. I called to get their service. Few months after I did not want it and try to cancel. They told me that I had to pay two years... I was not told... they steal money from people.

    Anonymous 5/19/11 5:47PM
  • Yall are seriously pissing me off. You have a sales rep in California that harasses my grandmother and when she dont want to talk to him or accept your business he calls and leaves rude voicemail on my phone cussing and calling names. That rude little jerk needs to be fired. Wish you would get the point I have a much better and nicer company for my phone, internet and cable. you are too expensive. leave people alone, if they say no, leave it that and dont harass them and start calling them names like ignorate white b. oh trust me I am getting my lawyer after yall. dont mess with me and my family ever again.

    Anonymous 5/18/11 1:10PM
  • What a poor excuse for a business relationship! Customer service is located out of the country and very difficult to communicate with. I am trying to locate my refund check after discontinuing service and, can tell you, they do not want to talk about it. They tell me I should receive a refund, but no one knows the location or department to contact to trace it. No upper management is available, no telephone numbers for financial offices, etc. Just find another company that is communicable and customer aware. Not just $ aware!

    RGS 5/18/11 7:23AM
  • This company has the worst customer service rep..they are rude and do not handle the situation.I called four times and still haven't got no answer.they been charging me to much for my bill .they wouldn't even go check my account.they just told me the bill was right.I tryed to tell him that my bill is too much a month.then when I signed up for.wondering if someone can go into my account and checkit.because I feel like direvtv is charging me what they want to charge me....my email address is lawanda4@tmo.blackberry.net...my name is Lawanda Wright....phone number is 3139748531 or3134155451 thank u....

    Lawanda 5/18/11 1:21AM
  • I am sick of directv! W
    e left dish network couse we were with them for 6 years and then we started having trouble with them when we got married 3 years ago, they kept charging us for movies on occastion here to find out our doughter was 4 and she was pushing the bottons they had no protection, but Direct is worse, first off we got cut off a month and a 1/2 early for our free 3 month movie packages, then the bill keeps getting higher and higher and to reach somebody for support is rediculas. And to order a movie is just plan bull do doo. first off its 4.99 for just the movie but theirs also the little stupid charge fee for ordering it off the phone. What is wrong with this? Dont we pay you enough!!! now you have a charge fee just for calling to order! you better show some better results or were leaving you as soon as are contract is up. Eva

    Eva 5/17/11 9:46AM
  • I have been with Directv for about 10 years and due to my husband losing his job, out service was disconnected. I have tried to call numerous times to see if there was any way that I could arrange for my sevices to be restored. Everytime I call, I cannont even talk to anyone. All they want is for me to pay my bill... It will not even let you ask or dial a number for someone. I am very disappointed in them. I am going to ready to find another place to take my business

    tambra64 5/16/11 7:32PM
  • just wanted to share my message that i sending to direct tv..so to anyone that is looking at direct tv for their tv viewing...please read this::::::

    on thursday 5/07 or direct tv was installed. the man

    who did it was awful. when he showed up, his attitude

    was 'not the best' to begin with. he came in and told

    us that he would install the direct tv about the same

    place our previous dish was but wanted to move the

    pole closer to the road. i told him this was not

    possible because it would be right in line with our

    mail box. this would make the mail lady have to stop

    in the middle of the road, get out of her vehicle to

    put our mail in the box. he insisted on this..after

    ARGUING with me for a few minutes he said fine, i

    will go look elsewhere. within a few minutes he came

    back in and said, my ONLY other option is to put it

    by the cars. my husband went out and looked where he

    wanted to put it. he wanted to put it right smack in

    the middle of where we park..OUR GRAVEL DRIVEWAY!!!

    my husband came back in and told me this. i told him

    no, thats not going to happen. he said well those are

    my options. i said, man, we have 5 acres out here,

    you have more than two options, i suggest you look

    again. he got an attitude and said, well fine, i

    guess i can go stomp around in the mud. i said, yes

    sir you can, because your first two options are not

    going to work at all. after about 5 minutes he came

    back in and said, well i guess i can put it by your

    other satalite (we have wildblue internet service).

    it took him over 3hrs to just dig a hole, put up the

    pole and satalite. when he started running the wires

    he had to go out back to do it. we have 2 small very

    friendly dogs in our back yard. to access the back

    yard you go off of our screened in porch through a

    screen door. 3 times that he went out, he left the

    door wide open (this is no special door, just a

    regular old aluminum door you pull shut) letting our

    dogs out. we have a baby boston (she is full grown

    and weights only 7lbs) and a mini schanauser. the

    baby boston was bred to be that small, she is a $700

    dog!!!!!!!! we have yet to find our schanauser :(

    (also, we live only 1 mile away from 2 sand plants so

    there are sand and gravel trucks running infront of

    our house from 3am till about 5pm every day) if this

    was not bad enough, the man couldn't even shut the

    door to our house, letting one of our inside only

    cats out. luckily i caught her before she got off the

    porch. then, as he was going in and out, it was

    muddy. it had rained almost 2 inches the day before.

    we have a small carpet to wipe your feet on right

    infront of the door. apparently this was not good

    enough for him because he wiped his feet all over the

    carpet through out our screened in porch. not just in

    one spot..he drug his feet all across it, then

    scraped the mud off on the metal railing of our

    sliding glass door so that i had to clean all that

    off before our door would shut again. once he got

    everything installed he said he had to have it

    connected to our internet. i told him that i did not

    want this because we were already purchasing the

    highest package that wildblue offers and running 3

    computers off of it and every month we were just

    barely sliding by without going over our bandwith. he

    insisted on it. i said well you find out if its going

    to use bandwith, or i will. i work off my computer

    and can not afford for it to go over. he said oh it

    wont. it will just barely use any. once instalation

    was complete,5 hours later, he left. about 10 minutes

    later he knocked on the door. he said, ummm, i need

    to do an update then unhook this from your router

    because it is in constintant use of bandwidth. i

    said, oh, like i said in the begining?? he said,

    ummm, yea. so he did whatever and told me in a couple

    of hours i could unhook the wire from my router,

    which i have done.

    this was the absolute worst instalation process i

    have ever had to deal with. he had me floored at the

    fact that he said he only had 2 options of where to

    put our satalite, when we have 5 acres!!!! his

    attitude was very poor. he didn't want to have to

    walk around and look for a good place to put it. he

    wanted what was simple and convient for him. its not

    my fault that the weather the previous day was bad.

    he should be prepared for anything and have proper

    shoes to deal with such things.

    and sadly, i am still without one of my dogs, and my

    baby boston is sad because he was her companion. she

    is now alone in this pen. i hope that he comes home.

    i am very very upset and displeased with this. i am

    really glad that nothing happened to my baby

    boston..not only is she a very expensive dog, but she

    is part of our family. yes i am saddened that our

    schanauser has not come home, but he was actually

    just a dump off dog that someone left on our

    property. i am an animal lover, so we gave him shots

    and kep him. we have had him just over a year.

    the installers name was michael that is all i know, i

    do have his phone number. as far as a rating of his

    service..on a scale of 1-10...the absolute best i

    would give him would be a 1..he had a crappy

    attitude, he had no care or consideration for our

    property or our animals, he left a mess in my sons

    room where direct tv was also installed, he left my

    sons door wide open ((his room is connected to the

    house, but is not in the main house)) this was an

    issue because we leave the sliding door that you

    enter our laundry room open (to get into our house

    you enter in the screened in porch, then through a sliding

    door into the laundry room. within the laundry room

    if you go to the left you go through a door to my

    sons room, to the right you go through a door into

    the main house) so the dogs that were outside

    running loose went into my sons room with nice muddy

    feet, so my sons room got a nice cleaning since the

    dogs ran all over it and jumped on the bed!

    so before the first day of direct tv service, i was a

    very displeased customer. very very bad instalation!!

    suzanne (wife of david , whom the account is under)

    suzanne 5/15/11 2:00PM
  • What a scam! I ditched my wonderful Dish TV because Direct TV promised me a lower price which I needed to have (money is tight). The first salesman told me I couldn't get the plan I wanted for the price advertised but I could get the next step up if I got Hd TV even though I don't own an HD tv and my cost would still be ess than what I was paying and the price would be locked in for the next two years. I got my projected first bill the day before they installed and it was double what I was currently paying. I called to cancel and the customer no service gal promised my bill would always be 47. well I agreed to it and they installed it. The installer broke my siding and didn't tell me, he couldn't show me how to use it and set it up so I have to manually shut my TV off. I called to complain because I couldn't tape on one of my tv's and they told me it was because they put in the wrong receiver and they would correct that so they came and installed the new dvr receiver which was free with my original installation but since they didn't install it originally it was billed to me for $145. They also sent me an email stating if I didn't sign up for automatic withdrawal payments my HD TV would not be free, you know the HD tv I didn't want in the first place. Three customer service reps later I get to someone who told me they worked it out and I would have free HD tv without auto withdrawal. Then I got my bill. It is more than double my old service for horrible service I have a tv I can't read off of because it is being fed HD tv on a non Hd tv, the channels are all over the place and make no sense what so ever I called again to complain about my bill and all the promises that Direct TV made and broke and the nasty little man told me this is what my bill was going to be for the next year and all the charges were justified. I asked for a supervisor and I was told no they are all busy. I told him that was because Direct Tv sucked so bad they were all on the phones trying to talk to furious customers like me. NEVER get Direct TV. I will be calling my states Consumer protection bureau on Monday for the bait and switch deal i received and I will be getting my Dish network back.

    Futurexdirecttvcustomer 5/13/11 7:17PM
  • When I first switched to Direct TV everyone was extremley helpful,until 8 months ago, I have since moved and have found out that the "free and easy move" with Direct is neither, cost is $59, and if you complain ... well they remind you that you have a contract and you will pay regardless if you move it or watch it until the contract if fully satisfied. You try so hard to get people to switch to you and then do nothing to keep them .

    Anonymous 5/13/11 9:46AM
  • This is the worst company ever!!!! Just got installed yesterday and already looking for another provider. Can't even be on be on the internet unless I unplugged the router. First of all been use to cable all my life. Ondemand w/ cable doesn't require a router to be hooked up to the internet. This is some bull crap and my mom's service on her tv isn't even working. What kind of crap is this that you can't speak to tech support 24/7? Got to call @ 8am. This is crazy. I wish I read these reviews on this site before signing up w/ them through Verizon which is just as worst!!!

    brandi202 5/13/11 4:47AM
  • This is the worst service ever!!!!!

    scalise314 5/11/11 8:05AM
  • The customer rep I spoke to me was very rude. I had akready given my credit card information and paid the nigt before. The rep tells me she needs me to fax my social security card and ID in order to receive service. I told her that faxing my information was not safe for me and they should have told me this upfront. I told her to refund my money that I no longer wanted their business and she told me I was not getting my money back and when I ask to speak to a supervisor, she told me she is the supervisor and hung up the phone. I have been trying all day to file a complaint and no one would direct me to a supervisor.

    Anonymous 5/10/11 7:04PM
  • I spoke with DTV this am. I am unable to rcvd high def tv after my move. I needed to switch to a normal box. Seems that changing
    receivers, even if for unforseen circumstances, results in your contract being
    reset for another 24 months, no matter how close to the end of your original 24 month contract that you were. I asked them for a copy of the contract, but they refused to supply this.

    At this point I would not encourage anyone to sign up for Direct TV

    nmiller

    nmiller 5/10/11 9:48AM
  • I've had a problem with a section of their service and after several service calls to fix it, it was finally decided they do not know how to solve the problem. Their service management department has called me 3 times, and after finally admitting they cannot solve the issue, I was told they would credit my bill $100.00, now two weeks later there is NO CREDITED amount, and mysteriously, no one knows about such a supposed credit.

    wmaden 5/9/11 4:19PM
  • I have so had it with this company. You shut me off on Mothers Day when I had a full house of people with kids watching. It was so embarrassing. I have got to find another company to deal with. I pay this company 49.00 a month and only have about 8 channels I can watch, the rest are infomercials. Don't do it id you don't have to, go with another provider

    htgilbert 5/8/11 6:22PM
  • i HAD DIRECT TV IN NC, MOVED TO MI CALLED DUE TO TRANSFER TO TRANSFER SERVICE, WAS TOLD TO TAKE BOX I WAS ON VACATION DISCONNECT. GOT TO MI, COULD NOT USE THE SERVICE; RECEPTION PROBLEMS. APT WAS BURLARIZED, CALLED THEM WAS TOLD TO TAKE BOX. I LIVED IN A TRAVEL TRAILER AND W/ FRIENDS FOR 6 MO. BOUGHHT A HOME, WAS TOLD ATT/DIRECT WAS NOT IN AREA, TRIED TO CANCEL SERVICE, AND RETURN BOX, WAS TOLD I OWED 300 DOLLARS AS CONTRACT HAD BEEN EXTENDED (BYWHOM)? NOT ME, PAID A CHECK, WROTE C/S DISPUTE AND TOLD I WOULD GET 300 REFUND. 6 WKS AGAO. TODAY, NO CHECK, NO CALL, i CALLED THEM, AND WAS TOLD i OWE IT DUE TO VACATION DISCONNECT. i PAID THEM THANK GOD I AM DONE W/THEM RUN FOR YOUR LIFE AND YOUR POCKETBOOK. ELDERLY AND DISABLED, VERY BAD COMPANY.

    RUN UM ON A RAIL 5/7/11 7:11AM
  • I was offered 3 months free for moving of Showtime and Cinemax. But when I received my bill was charged $27.00. When I called I was advised I would be charged for the next three months then would get credit at the end if the promo. I canceled that and my service and wad charged and early termination fee because I recently added a receiver! Thus is just crazy!

    ms.g 5/7/11 6:28AM
  • Comcast>Directv any day! Worst service ever from Directv

    Directv blows 5/5/11 8:28AM
  • The installer offered us a "free 30-day trial" for the protection plan. Said we could call anytime and cancel. So tonight I tried doing that. They are charging me almost $11.00 to cancel the service.

    I was a Dish Network subscriber for over 10 years and loved their customer support. I only switched because Direct offered me a smokin' deal to come over to them. Now the only smoke around is the smoke coming out my ears! They wouldn't back down, the woman was rude as was her manager. I felt duped and they were happy to debit my checking account for an additional $10.99.

    After sitting on hold a number of times and the being treated this way was not a great way to treat a new customer, who up until a couple hours ago was relatively happy with the service. $10.99 could have bought A LOT of customer satisfaction tonight.

    Radiodave 5/4/11 7:55PM
  • DO NOT...I REPEAT....DO NOT use Directv as your cable, interenet anything provider! They are full of BS! They tell you one thing and then do something completely different! I will not ever...not never recommend Directv to anyone! NEVER NEVER NEVER! BEWARE of what you are getting yourself into before signing a contract with this company. They should be called scam tv they are not direct about anything and have extremely poor customer service!

    Anonymous 5/4/11 8:16AM
  • Direct TV Is very dirtyI had a bill that was due by midnight so i gave my room mate the 90.00 $ and she paid with her credit card one time well 20 days later they shut my service off and then on the 1st of the month they took 450.00$ out off here account which is social securty she ony gets 600.00 $ and some a month and they now know that it was not my card well needless to say this lady did not get her money back from them they are telng her to get it from me and they will continue to take money off her account each month very dirty right so she had to get a new card so they could not take any money and they will not give her money back SO DONT NEVER USE SOMEONE ELSES CARD I WILL NEVER USE DIRECT TV AGAIN I WOULD RATHER WATCH SNOW ON THE TV ???????????????????????

    Anonymous 5/3/11 11:49AM
  • dont use directv there work is not right and when you call them back out to fix there mistakes ,they wanna charge you and arm and leg....they scre you over on your bill too...DONT GO WITH THEM....I LEARNED HARD WAY....PISSED IN LAKELAND FL

    Anonymous 5/1/11 10:44AM
  • Direct TV I have been a costumer for almost two years,I just called Direct Tv at the end of my contract so that I could stay with your company. I always pay my bill at the end of the month.this month I paid my bill on the 27th of the month.Today that is the 30th I got a call from a spanish speaking representative telling me that I am behind on my payment and I need to make my payment now.are your rules new? do I need to pay my bill before I get the service? or am I a bad risk for your company? if that is the case, maybe it is time for me to find a new place. I do not want to have a spanish representative deal with my account,that called me today,she was not very nice. thank you Beatriz Lopez

    Anonymous 4/30/11 4:14PM
  • DIRECTV is BAD
    PROBLEM DIRECTV 771A error
    For 2 months the satellite tv signal does not work. I call the service to the client and there is no solution. The only thing is that I have to pay $50 for to review me the system. I told them that I did the tests and that the problem is external because I made 2 different tests. 1. With antenna of air, 2 with a vhs. and the signal is perfect. and the conclusion is that the problem is between the antenna and the satellite. I do not understand why I have to pay for an external problem of my house. In addition when I purchased directv told me that the signal was always good even if it rains, it snow, snow etc. I had Dish before and never had this problem. I'm paying to watch TV and it is impossible.

    DIRECTV BAD 4/30/11 7:28AM
  • I have been a directv customer for over several years. I have been trying to get my service restored for the last five days. Every time I talk with a customer service representative, I have been given a different appointment date. This is by far the worst experience I have had with Directv. If another satellite provider was to come by or call me at the present, I would definitely change service. I will not recommend Directv to another individual.

    no service 4/28/11 6:32PM
  • We have had Directv since end of Jan 2011. We have had problems with the picture freezing for a second or so, just enough to miss a word. They have replaced all boxes, rewired everything, changed the LNB and nothing has worked. We now have a case manager. They want to send a higher tech out to try to fix the problem. Don't know what more they can do. They have been her 4 times to fix it. But yet they want me to give up another Sat/Sun or miss work so they can try to fix it, again...

    The techs that have been here have been very helpful, but they can only do what Directv guidlines allow them to do.

    I would really like out of my contract and go with either Dishnet or to cable

    Anonymous 4/28/11 6:19PM
  • Direct TV's policies, practices and customer service are most disappointing at best. They are flawed, appear to be deceptive and border on fraudulent. Stear clear of this second rate business!!

    Disappointed 4/27/11 9:54AM
  • Very poor customer service. The recording eqiptment would keep terminating my call. Impossible to talk to customer service. Had to keep calling just to pay bill. the amount on my bill differed from what the recording said.

    Anonymous 4/23/11 6:42PM
  • I didn't get what I was told. You also have hidden costs. I wouldn't recommend your service to anyone. I will change when my two years are up. Dish is much better.

    Anonymous 4/23/11 6:43AM
  • Every time direct tv comes out to fix my service I end up with no phone & no internet. I ordered direct tv/quest. Direct tv came out on 3/7/11 and hooked up their service. They stole my line that Comcast put in for Phone & Internet. I went with out phone & internet for 2 weeks! I've been paying for their "On Demand/net flicks type of movie rentals". They came out to find out why it wasn't working. Then they stole the line that goes to my internet. Now I have to go another week or more without internet because they are too busy to come back & fix their damage.

    Raqciehal 4/22/11 6:54PM
  • i've had direct tv for two years always paid on time...i called two months ago and cancelled my account and woke up this morning with 180 dollars taken out of my account...I called them and they said that is is for pay per view movies I was never charged for when I ordered them. Meanwhile I never ordered any...I will never get service from this company again

    tru777` 4/22/11 9:40AM
  • One day last Month my service was shut off when I tried to get a hold of a rep. This was their mistake was still charging for the NFL ticket and had not noted a $245.00 payment just 3 weeks previously. I could not talk to a person. till I paid a bill that was for $274.00 in full. So to get this straightened out I had to pay this amount. The rep. did agree with me that this was their mistake and now my bill is - I will not have to make a payment for a few Months but I did not have the money to spend at this time and they refuse to refund or to stop payment when it had only been made 5 Min. befor they agreed it was their error.
    It seems like I would of been offered some deals for the next few Months It cost them nothing but their mistake cost me a lot

    Mrs K.Haggard
    Trivloi Ill

    Clifford Haggard 4/18/11 8:08AM
  • I STARTED DIRECT TV AGAIN IN SEPT 2010 AFTER A FALLING OUT OVER 2 YRS AGO, DUE TO CUSTOMER SERVICE AND HERE I AM AGAIN. I STARTED THE NFL PACKAGE AND SUPPOSE TO BE FREE HD FOR LIVE BUT I WAS BEING CHARGED I CALLED ABOUT IT RIGHT AWAY STATING THAT I WAS TOLD WITH AUTO PAY I WAS SUPPOSE TO GET FREE HD FOR LIVE. AT THAT TIME I WAS INFORMED THAT WHEN I SIGNED UP THAT WASN'T THE AGREEMENT I TALKED TO THIS REP FOR ABOUT AN HOUR EXPLAINING WHY I WOULD SIGN UP FOR ANYTHING OTHER THAN THIS IF YOU OFFER IT. I HAD YOU GUYS FOR ABOUT 16 YEARS FROM 1992 UNTIL 2008 AND I HAD A DISPUTE AND DROP YOU, I WOULD LIKE TO WORK THIS OUT BUT IF NOT I WILL BE DROPPING YOU AGAIN AT THE END OF MY TERM, BUT I WANT BE COMING BACK. I HOPE WE CAN WORK SOMETHING OUT I'M A VERY REASONABLE PERSON AND AS YOU CAN TELL PAY ALL MY BILLS ON TIME BUT I DON'T LIKE BEING PROMISED ONE THING AND THAN GIVING ANOTHER. SINCERLY BARRY FAGAN

    Anonymous 4/17/11 3:54PM
  • I was supposed to get a $200 Best Buy Gift Card from DirecTV. It required me to send in a copy of my first bill, a copy of my Best Buy receipt, and my TV's serial number. I complied and sent it all in. 4 1/2 weeks later, I got an email in my spam folder stating that my rebate had been shipped. The email address was corect of course, but my name, was horribly misspelled, my address was missing, but the city and state, as weel as zip were correct. Now everyone knows that FedEx only delivers to street addresses. My FedEx envelope was sent to me with NO CHANCE of me actually receiving it. Make sure your information is LEGIBLE. Then write it AGAIN so they can't screw it up. I am still waiting on my rebate gift card! The gift card was returned tothem from FedEx as undeliverable... Unbelievable since my address was on the copy of the bill that I sent in, and MY BILL gets to me with NO PROBLEM! THINKING IT IS A SCAM!

    Anonymous 4/17/11 3:49PM
  • The Customer service and phone system at Direct TV are terrible. Also, if you want to change recievers, they make you sign a 24 month addition to your contract. If you have any other possible choice, DONT go with Direct TV.

    Anonymous 4/17/11 8:39AM
  • TERRIBLE! YOU CAN NEVER GET THROUGH TO A HUMAN BEING AND WHEN YOU ARE FINALLY ABLE TO SPEAK TO A HUMAN, THEY ARE TOTALLY UNAWARE OF THEIR OWN POLICES. THEY DO NOT SEEM TO WANT TO BE OF ASSISTANCE, PARTICULARLY IF YOUR PROBLEM IS NOT YOUR FAULT BUT THEIRS. I HATE DIRECT TV!!!

    Anonymous 4/15/11 10:32AM
  • I am unhappy with the deceptive signup information. The equipment and signal are OK, but it costs twice as much as the advertised amount (and that includes the 1st year discounts). When is the government going to step in and make Time Warner, Dish and Directv get honest and upfront about their charges. And then once you're in, they have you locked in with a two year contract. For those of us who are retired, the constant deception and semi-annual increases are beyond our budgets....

    Scarboroughbear 4/14/11 7:57AM
  • I can't wait till my contact is up I am constantly searching for signal and I was promised free HD for life but since an employee at best buy didn't add it to my acount they said I couldn't get it free like I was told.

    Kenny 4/13/11 9:52PM
  • All I can say is get it in writing before you buy any service from these people. They will tell you what you want to hear and there is never a written record or that recorded conversation that points out where they promised and did not deliver. Although they did not honor their verbal committment when they signed me up, I will honor my two year commitment AND THEN DUMP THEM LIKE A HOT POTATO.

    2 YEARS AND DONE 4/12/11 10:51AM
  • I tried to access your Rebates site, and kept getting "error." When I called your Customer Service center, Javier said he would walk me through -- we did this three times, and I kept getting the same message. He said I was not entering something right. I finally told him to "forget it" because he was not listening to me or providing me with another option. My Directv service is great, but this rebate thing is awful.

    \rebate.com 4/12/11 8:28AM
  • I don't like the way directv handles ordering ppv movies, they only last 24 hrs when they should last at least 3 days,actually u should b able to record it and keep it like it use to be. Customers who Have been with u a long a long time don't get any good deals but new customers get all the great deals. Im just about ready to switch if something doesn't change!!!

    lisamalpass 4/9/11 8:45PM
  • I went through AT&T for directv. I told them that i already had my own equipment.They was surppose to in stall three rooms,but when the guy came to install the equipment i told him what they told me to tell, but he said the order had just one box and that what he had to install.Then I call AT&T and they told me it would cost $174.00 for each installation. I call Diretv, they install up to four rooms for free and because I was not told that the deal was for when you first order Directv so I have to pay $174.00 for each installment. I don't thank that is right. But I will go to Dish.

    Jennie Johnson 4/8/11 5:05PM
  • I received a thank you card for 3 free movies from your company. While trying to get a movie it kept telling me to call customer service. Well imagine my surprise when I get a recording saying they could help me for $1.50 or I could speak to someone for $5.00. Are you kidding me. I have been a customer for 6 years and I will be taking my business elsewhere. I will be sure to tell my friends and family of this incident so they can make a BETTER choice in satellite companies. Thanks for free nothing!

    Anonymous 4/8/11 3:24PM
  • when you need to talk to a person you cant, how a company can get buy with i dont know, i am sick of it thomas m rice

    Anonymous 4/7/11 6:24PM
  • So yes, I was charged to move my service 3 blocks away ($218) and then they mounted the Dish on the side of my house without asking me first (then they took that one out and mounted it again in another spot) i have 5 holes in my siding now because they did not test for a signal first. Also, the basic package, without anything special, is more expensive than anything I have seen elsewhere. OH! they also said that it would be like 80 buck to put a box in the loft. And why does COMCAST only charge 20 bucks to move the internet? Cannot wait to change over

    musicislifessc 4/6/11 3:57PM
  • This co is the worst, have you noticed that nowhere on their website is there cust phone # you have to go to a whole different site, then noone speaks clear english, They just started billing me $13.00 extra a month for a movie channel i didnt even order, when i called asking about it they said, 'well you didn't say No" it is one of those things where they just give it to you and if you dont cancel it they start charging you for it, i didnt even know i had it because i wasnt watching movies. So beware! My monthly bill is $30.00 then it shot up to $79.00 they said my trial time was over, so they charge $50.00 more? and now I can't get out of it for another 8 months.... Everytime it snows the service goes out, do we get credit for that Hell NO! but if you need them to come out it will cost you, i went from dish to direct and 2yrs later my dish is still on my roof right next to the direct dish so with two lame ass services in our area where do we turn to get a real service company? As soon as my contract is up im dumping direct, I only went with direct because they sent me something saying they would give me a $100.00 gift card if i switched, it took me almost a year and several hrs on the phone and letters written for them to come thru on the deal... BUYER BEWARE

    ALYSSATYLER 4/6/11 11:47AM
  • This company is very disrespeful to the people it serves. They being ( Bashie) started yelling at me and then had trouble getting a supervisor to speak to as well. the supervisor ( John ) was very rude as well. I would never recomend anyone to get service from these people

    Anonymous 4/5/11 6:33PM
  • They advertise that with an HD DVR and high-speed internet connection, the customer will have access to many movies and shows at NO ADDITONAL CHARGE. Their web site indicates this in no uncertain terms. So, I purchased the DVR and wireless adapter only to learn that it is NOT at no additional charge. I have learned that these movies and shows are, in fact, pay channels' on-demand services.


    (HBO on-demand, Starz on demand, etc.), and that unless I subscribe to those pay channels I cannot access the movies and shows. This IS an extra charge. I contacted their "customer insult" people and was told that it is "common sense" that these movies and shows are actually pay channels on-demand. I wonder how I've made it through my 54 years of life with no common sense?? Time-Warner, here I come!! My request to return for refund the hardware that I had purchased to access "Cinema" was denied

    JMATT 4/5/11 1:02PM
  • I have experienced nothing but mistakes and errors since signing up for service. And even after numerous contacts and hours on the phone trying to clean it up, I am unable to get any resolution. I get different information each time I call and nothing but the run around. I made a HUGE MISTAKE when I switched to Diret TV.

    Jane 4/4/11 10:34PM
  • Directv has really poor customer service and the main reason that I no longer have Directv. The people are rude and the service is poor. You can't get anything done at Directv.

    CARLENEMIZE 4/4/11 1:24PM
  • CUSTOMER BEWARE !!! I AM POSTING THIS COMMENT TO SAY BEFORE YOU ORDER SERVICES FROM THEM MAKE SURE YOU KNOW WHAT YOU ARE GETTING !!! I ORDERED SERVICE GOT A AGENT THAT SPOKE VERY POOR ENGLISH FIRST OF ALL AND HAD TO CALL BACK. THEN I LOST MY JOB AND HAD TO MOVE AND WAS TOLD THAT I HAD A CONTRACT WITH THEM AND WOULD HAVE TO PAY $325.00 EARLY TERMINATION FEE AND THE ONLY WAY TO KEEP FROM HAVING TO PAY THAT RIGHT THEN WAS TO SUSPEND THE ACCOUNT FOR 6 MO SO I AGREED TO DO THAT . THINKING THAT I WAS OK TILL JUNE I ASKED THE AGENT WHAT TO DO WITH CONVERTER BOXES HE SAID DONT WORRY TIL 6 MO WAS UP IF I HAD NOT RESTORED MY SERVICE .(LIE) WELL ON APRLI 1ST GUESS THE JOKE WAS ON ME BECAUSE DIRECTV TOOK $700.00 OUT OF MY ACCOUNT FOR CONVERTER BOXES AND EARLY TERMINATION FEE AND I DID OWE A BALANCE OF 124.00. I CALL TO SEE WHY THEY TOOK ALL THE MONEY I HAD TO LIVE ON TILL APRIL 18TH SINCE I JUST HAD A STROKE AT 50 YR OLD AND WONT GET ANY MORE MONEY AGAINT TILL THEN.!!!!! BUT WAS TOLD BY ONE AGENT THAT THE ONLY WAY I COULD GET MY MONEY BACK WAS TO RESTORE MY SERVICE NOW MY ACCOUNT IS ALREADY 150.00 OVERDRAWN NOW SHE NEEDS $50 MORE TO MOVE MY SREVICE SO I EXPLAIN THAT I AM ALREADY OVERDRAWN SHE ASURES ME THAT MY MONEY WILL GO BACK ON MY CARD THAT DAY (LIE) SO I ALLOW HER TO RUN MY CARD AGAIN. I WAIT 3 OR 4 HE NO MONEY !!!!! GET A NEW AGENT SHE TELLS ME I WONT GET MY MONEY BACK TIL 72 HR AFTER MY SERVICE IS ON AND THAT WILL ONLY BE $180.00 AND THE 5 TO 7 DAY FOR THE REST OF MY MONEY. THIS IS ALL AFTER THEY HAVE SPOKEN TO A SUPERVISOR!!!! MAKE SURE YOU ASK ALOT OF QUESTIONS AND TAKE NAMES I DONT KNOW WHAT GOOD IT WILL DO BUT THESE PEOPLE ARE MISLEADING AND GIVE OUT WRONG INFORMATION !!!

    FED UP 4/4/11 12:30AM
  • Not an especially happy DirecTV customer now. They won't ship me a new box even though (1) mine is several models old, (2) I'm paying for "equipment protection", and (3) the check of the hard drive has taken 48 hours and is still going. Really? You want to toy with someone who can get TimeWarner back in about a day and who spends $ 200/month with DirecTV now? Not especially smart!

    DPATexas 4/2/11 4:35PM
  • As a brand new customer, I have very mixed feelings about DirectTV representatives. My first conversation did not provide me with all the information available to me as a new client. Nothing was said about DVR installation until the installer brought it to my attention. I also ordered 3 receivers and when I checked my email confirmation, it only had 1, which when I called back, it required changing my order. If I hadn't checked my email, I wouldn't have had what I thought I ordered.
    I came a breath away from cancelling my order after it was installed, because I called back to inquiry about the DVR, once I was made aware of it, and I got the most obtusive and snappy customer service agent (his name was Jim), who insisted the entire blame for me not knowing to order the DVR initially was my fault. I should have been like most people who know what they want when they sign up for the program. How would I know what their products are! I'm a new customer! When I told him his attitude was leaving a bad taste in my mouth, he threw it off on the installer and said he incited the whole issue. If I had ordered it from the start,I could have had the DVR installed in the place of one of my receiver FREE. But because I didn't request it, it would require a change order and I would have to pay for the machine and the installation. NOW, how's that for treatment with a brand new customer! Note: I've decided to keep the service inspite of my reluctance, because the installer was a really nice person and very helpful!

    David 4/2/11 7:35AM
  • How on Earth can DIRECTV be rated #1 on the consumer report whatever you call it? I live in New England where the weather is suspect more often than not. I've had DIRECTV since September and it seems like the service/picture has an issue every other week. The customer service reps are clueless not to mention you can't understand half of them... and when I finally decide I've had enough they won't let me out of my contract because the weather is not their fault!? I was told that weather was rarely an issue and their customer service is #1. Both of those statements are false. Completely over rated. No one from New England should go with them especially people from Newport, RI! Oh, lastly, don't pay attention to that $29.99 deal... The package is lame and the HD isn't actually free for life. GO WITH CABLE. I THOUGHT I WAS UPGRADING, BOY WAS I WRONG!

    DIRECTVinRI 3/31/11 3:58PM
  • Last Friday night (3/26/11), I called Direct TV b/c my HD DVR was no longer working properly and would not record programs while watching another. I first spoke with Troy in the Oregon customer service center. He was helpful, jovial and tried to assist. I was cut off unfortuantely and had to call back when I got very nice girl working from home in Longview. She tried to resolve my problem but was unable to and advised that we would have to set up a service call. I called back to get assistance in setting up one of my guest room regular receiver snd that is when I got Justin on the phone. Granted, I was irritated b/c I had been on the phone for 2 hours and no resolution and I had a house guest from Sweden who was here to play golf and when he wasn't playing golf, he wanted to watch the Golf Channel (in HD!). Justin was smug, rude and really seemed to want to stick to the customer. His Direct TV ID is 25520 and if Direct TV reads their reviews, I hope that they will pull his call log from about 10:15 last Friday 3/26/11 to see what type of service and attitude he is providing their customers.

    aekholm 3/31/11 2:24PM
  • Direct TV advertises a referral program that will give the person referring a $100 credit. My son wanted me to get Direct TV and gave me his account number in order to get the credit. I gave the information to the store I was buying Direct TV from and was told I would have to contact Direct. They set up the account but once that was completed I was told my son could not receive the credit. They informed me that it had to be completed at time of purchase. I feel like my son got screwed out of his referral and as soon as my contract is up I will not be renewing it. I will definitely not be referring anyone to buy Direct TV if they do not stand behind their advertisements.

    Anonymous 3/31/11 12:33PM
  • I have a real problem with their honoring of pricing and just finding out what the service will cost. That's why I'm going back to Time warner. At least you know what the bill will be.
    They quoted me $41 per month with HBO which would go to #56 a month after a three month promotion. They came over installed a dish made a mess everywhere totally sloppy installation and sent me a notice saying my first bill would be $61 and then go way up over eighty dollars a month. I get a bill for $68 for the first month then online says I owe #125 for the next month.
    I call demanding to know what my monthly bill is going to be. "Did you go online and get your discounts?" No I want to know what I will be paying for the next 20 years which is how long I was on Time Warner. Answer:$72/

    Well if you had told me that from the beginning I never would have let you put that stupid dish on my roof.
    TV content is very nice. I just can't understand why this company can't be upfront about pricing so I can make a decision based on that.

    ratchet 3/30/11 6:34PM
  • According to Troubleshooters, weather may affect service "rarely" and only "for a minute." Wrong on both counts. Service goes out with the slightest wind or rain, and stays out for considerable lengths of time. I only got DirecTv after Katrina because the cable was out for a time. But I'm going back to cable - at least a hurricane comes only every year. But it rains a lot in NO.

    Annonymous 3/29/11 5:48PM
  • Attention to all incoming Base Realignment and Closure (BRAC) personnel; especially those with security clearances: Do not sign 2-year contracts with Comcast, Verizon, or Direct-TV if you want to maintain your good credit rating and, avoid having unwanted charges on your monthly bills, including pornography. This last comment applies mostly to Direct-TV customers. However, Verizon and Direct-TV like bundling their services, thus creating a 'de-facto' monopoly in the City of Alexandria, where most of the jobs will be located. This de-facto monopoly, Verizon-Direct-TV, is the reason why complaints about outages, over eighty percent in Alexandria City during last years' storms, are treated with such cavalier, dismissive
    attitudes by the corporate reps.

    Comcast is almost as bad as Verizon and Direct-TV.

    Also, if you have a security clearance, do your due diligence and check out complaint sights like this one, RIP-OFF.com, FTC.gov and FCC.gov which have consumer sound boards where you can read testimonials from customers who've had charges on their accounts that they did not incur and, which caused credit and character problems.

    Bring these complaints to your commanders, project managers, and your political representatives. The more people Twitter, Facebook, file complaints with FTC.gov, FCC.gov, Virginia Dept. of Agricilture and Consumers Services and Consumer Affairs Hotline at (800) 552-9963, or (804) 786-2042, Fairfax County Dept. of Telecommunications and Consumer Services at (703) 222-8435, to tell their stories, the sooner we can hold these companies accountable for their poor service.

    Anonymous 3/27/11 10:33PM
  • Two month ago I tried to cancel my Directv, but they offer me replace my two receivers for free with no obligation (I was out of contract). Today when I tried to cancel again they told about the 12 months contract extension...surprise! They didn't tell me and omit in the e-mail confirmation that. Right now I should to pay $240 for early cancellation. I spend more than an hour to speak with three representative and nothing. I'm very frustrating and thing they has very bad practice to maintain their clients.

    Fco 3/25/11 3:44PM
  • Dont get service with this company! They have turned my service off twice for non payment and my payment has cleared the bank!

    CHENLEY 3/23/11 9:09AM
  • I will never get locked into another contract with ignorant, less than minimum wage employees, and have the worst customer service company again. I communicated full details in a low voice and in the background there are laughter...small conversation and the representative can't find anything to support my "rebate" issue. Yes, I never received a rebate and have email verification for rebate. I talked to the representative for over an hour and I want to scream for the lack of communication and ignorance that they display. Direct TV needed to be evaluated and penalized for their service. My thought is within a short period of time there will be a class action law suit. They are very quick to take your money and like many peopl said in previous rants, don't want to credit the account. A BONAFIDE BULLY!!!

    me322 3/23/11 7:58AM
  • If you participate in the referral program, PLEASE make sure you get it in writing in some way. Directv gets a bed case of amnesia after services have been activated.

    I had to drill the representative in giving me credit for one referral and I have yet to be credited for referring my sister. Pitiful customer service.

    ATP 3/22/11 7:38AM
  • I just tried to call and cancel an install, and had to call back four times to finally get someone to do their job. The first person I tried to argued with me about canceling to the point I just hung up.(No I don't want a better service plan or a better package or to wait to decide or to explain myself to you in any way. Please just let me cancel) The second girl hung up on me(even though I was very polite-no cussing or raising my voice or anything like that), and she hung up right before she was supposed to complete the cancellation. The third girl pretended to get static even though I was calling from a land line. The fourth girl was very polite and completed the order finally. What a joke! They can't do something this simple. I'll never use them again for anything ever, and being a computer scientist and IT expert I'll make sure no one I ever talk to does either.

    handle 3/21/11 1:45PM
  • I have about 5 times on a bill related issue of charges I do not owe and my problem is never resolved. I have put a block on pay-per view movies every time but every couple of months I get charged for one. But they seem to have no record of me calling to put the block but all 5 times I called I told them I want it blocked then they assure me it is until I get charged again and then they have no record of my call.

    jayara 3/21/11 11:45AM
  • The customer service system is a joke. I called at least 4 or 5 times because agents were dropping my call on transfer. My calls went out to other countries, inda ????. These agents were not authorized to help me as it pertained to dropping partial service. I got the run around for a long time. I had to asked for a agent in the U.S.A.. I used way too many minutes on my cell phone and I do have a limit on minutes. When I'm done with my current contract I'll be going back to cable. I can at least go to an office and talk with someone. All I needed to do was drop some free trial channels that were about to be charged. System sucks

    Anonymous 3/21/11 11:05AM
  • Its The Worst Bait And Switch Company I have Every Dealt With.There Are Too Many Complaints
    To Go Into.I Have Made Complaints To The B.B.B
    And F.C.C.

    Anonymous 3/18/11 5:40AM
  • I have read the comments from the company representatives and they are wrong on some of the information. If a person purchases the equipment from another contracted company and not from DirecTV itself the equipment is not owned by DirecTV but the purchaser. If the customer takes the programing after they lost service either by quitting or through not paying for the service that becomes a crime but that does make the equipment DirecTV's. Also I have been with DirecTV since 1999 and I wanted to drop a premium package and they kept trying to not drop it and would transfer me to one after another different individuals. That in my opinion is stealing my money when I tell them I DO NOT WANT THE PACKAGE anymore. They also don't make it easy to reach a real person.

    EAA 3/17/11 2:35PM
  • I've had media share issues for 2 months now. They say it's a pc issue not their equipment or installation. I have the protection plan, they say that plan doesn't cover my issue. What? I filed a complaint with the BBB, did no good. They seem to not give darn about their customers.

    thomasr1950 3/16/11 8:34PM
  • Directv is a company that continues to raise it rates, provide lower service and will just continue to charge you for equipment that puts you on a 2 year contract. The theory is if you are upset, they will give you a deal on equipment and they you are sucked in to the 2 years of rate increased and they will do this over and over. Fight back and drop their service. Been with them for 10years and it has increased almost 40% now. They feel they have the market and are enjoying this. Give them what they deserve and cancel now.

    Anonymous 3/16/11 5:52PM
  • DirecTV is full of BS! First of all, I don't know, how in the hell they get away with the BS that they do to customers. Every time the damn wind blows, or it rains, searching for satellite signal pops up on the screen,and when I call customer service they tell me, the next available date that we can get a technician out is almost a whole f...ing week! Then when I requested to have my satellite dish moved, they say it will cost me $99 dollars, who in the hell told the Tech to put it in that location in the first place and furthermore the damn thing fell down from a little wind storm, because he for got to put cement in the ground to secure the dish, another week and a half with no TV, I don't care about you not charging me for the time, I went without services, it was your damn's tech fault in the first place, how about rewarding your customers by giving them one free month of services, I would never recommend your services to anyone, Thanks for nothing but a bunch of damn headaches!

    not satisfied 3/15/11 10:59PM
  • I signed with the agreement that my price would stay the same with credits they offer. After the year was up my charge per month double with no credits. I was told that if I cancel I would be charged a cancellation fee in addition. They do not keep their word make promises they know are not good. They are deceitful and dishonest.

    Anonymous 3/15/11 7:29PM
  • This is a crooked company. They mumble something over the phone to get you to agree to the service, then they double the bill. After telling them I'd be glad to pay what I agreed to (35/mo) they disconnected it and stole 400 bucks from my bank acct.
    Where are the Attorneys General?? Where is the FTC and FCC?? Paid off?

    JohnD 3/15/11 7:17PM
  • I just want to know how to quit. I would like to go with Verizon but I don't know how to get rid of DirecTV.
    A technician brought all the stuff to my house and installed it.
    When I signed up their website was great in step-by-step instructions : how to get it, what the process would be -- all wonderful, but I find no information on how to get out of this. I have fullfilled my obligation (funny, they don't seem to be committed to any obligation).

    maryflagg@aol.com 3/15/11 2:59PM
  • I having calling for couple time do to the service that I have in my house is not working and until now "just mention we need to try from our office to fix the problem",now nothing is working we not watching anything please send a technician to my house,my phone 650389-4155 thanks

    Anonymous 3/15/11 12:12PM
  • I am very pissed off............I have tried calling DirecTv because I have a BIG black box that will appear out of no where that covers basically my whole screen. They (about 4 customer service reps and 1 so called supervisor)keep trying to tell me it's my closed captioning. Um well it's off, always has been and so now they say it's my 1995 19" TV that doesn't even have the hook ups in the back for games or DVD/blueray player. UGH It is the receiver.......I push a button on the remote and it goes away. I leave TV on the whole time. So that to me is the receiver box. I am not stupid............so I say I want someone to come out and look at it........."That will be $49.95"! I pay about $100 a month and they want me to pay them $50 more $$$. Don't think so..........so then I said I will just exchange my box for a new one. Oh but that will cost also. WTF......why the hell am I paying so much $$$ for then? Oh and I noticed that protection plan fee on my bill also. WTF is that for anyways???

    EXTREMELY UNSATISFIED 3/15/11 10:58AM
  • My husband and I haven't even had service with directv for a year and we are completely disappointed. If you read the reviews for directv before getting service with them please take them seriously and don't subscribe. My sister has had trouble with their receivers not working properly and them not taking care of their equipment like they should just like my husband and I have. Once you have service with them you are stuck for the contract and when ours is up we are done with them forever. In order for them to take care of their equipment you have to pay extra each month which to me is a scam since this is their equipment and they should be responsible for it. If you already have service with them good luck to you since you will need lots of it!!!!

    duane and mary 3/14/11 4:41PM
  • Was sent a faulty receiver. Called and was told a return label would arrive in 1 week. Two weeks later and a second phone call. Put on hold for 20 minutes to talk w/a supervisor. got lots of "I understand"s, finally told her to cut the customer service gibberish and send me a return label...oops, she got an error message she'd have to call me back...I told her I wanted no call back, this didn't seem to be my problem. send me a return label in a week or the receiver goes in the trash.

    ncmop 3/14/11 8:00AM
  • when i signed on with directv I was told that there would be a refund for the HDTV service which is a $10 monthly charge for the life of the 2 year contract. 2 months later my bill increased by $10. When I called I was informed that that this was done as I did not sign up for autopay. I told them that I was not informed in any way that I had to do so to get the $10 monthly refund. I told them that this was unfair but the charge was not waived and as I have a 2 year contract with a penalty of $400 I am hostage to their service. Since then whenever I have called they have politely disconnected my calls. I wish I had never signe dup with directv

    Anonymous 3/13/11 5:50PM
  • MANY DirecTV calls are directed to INDEPENDENT CALL CENTER COMPANIES by the name of CONVERGYS.

    CONVERGYS IS A WELL known evil company in the cities they are located in around the country.
    If you don't believe me look up Oklahoma city's Convergys and see the horrible reviews from workers. BAD WORKERS= BAD CUSTOMER SERVICE.
    All other Convergys around the country say the same thing, too. Horrible job conditions which equals bad CService.

    Zebbicat 3/12/11 10:20PM
  • Unfortunately the only reason why we are with DirecTV is for their NFL Sunday Ticket. And they know this, so they jack you around as much as they can with the following:

    1. 2 year contract. Woo Hoo. (but they will fancy it up for you saying that you only pay 60 bucks a month for the entire football season and throw in free HBO, free HD for life, etc etc, and tell you that once NFL is over, you can downgrade to the most basic package that is $30 a month (wow!!), and you will still get all these "free" perks)

    2. You fall for sales pitch and order it. Life is great for the first 6 months.

    3. After superbowl sunday, you decide to downgrade your package. Also, you notice you have a "protection plan" charge on your auto bill that you have been paying for. You cancel that, too.

    4. At this point, you get a new bill. You are told that your most "basic package" is only $30 if you are a new customer. In this case, you are not. So you get to pay $61.

    5. You also notice on your bill that you do not get free HD for life anymore. In fact, you are charged $10 a month for it. WTH? and oh, you also get charged $10 extra for CANCELING your protection plan.

    6. You call customer service and you are on the phone with them for 59 minutes and 27 seconds, because one rep said she managed to get the free HD discount back, and the other rep said that she totally didn't do that.
    They also say that in order to get free HD for life, the minimum package you have to be on is the Choice Ultimate, which is $71.

    So you are stuck with either paying $61 for a crappy basic overpriced package PLUS $10 for HD. BTW.. the receivers they installed for us are HD receivers, so we cant even cancel HD if we wanted to.

    Or you are forced to go with their $71/month minimum package. Plus other DVR and receiver fees they tack on.

    THIS is why DirecTV is in business even with their crappy, sleazy sales tactics. They have exclusive rights to Sunday ticket until 2014 and they suck you dry to recoup the $4 Billion they spent to gain those rights.

    Disgruntled in Plano 3/12/11 10:18PM
  • Horible customer service. Get their money from me. Give me the run a round for 2 weeks about my account. Tell me my order has been cancled for an unknown reason..... To hell with this, I'm calling dish network!

    Anonymous 3/12/11 3:04PM
  • tech's phone went dead and he used my phone. about 15 people later, said problem was fixed. called 50 times, have at&t records to prove it. now we're being sued because deadline past for satisfaction. we're told we'd get box, boxes to send it back. we can't talk to them people. totally idiots, and broken languages and kept being past around to more to "FIX the problem." now it's in collections. and our credit is crap.

    cheriehollsten 3/12/11 9:54AM
  • I was removed from the direct TV account well over a year ago. Since then I have moved out of the house and set up a separate TV service in my new house. I had to call several times to get taken off the old account. Even after I moved, for two months, my credit card was still billed. FINALLY after calling several more times I was assured I was completely off the account. SS#, Name and credit card info. Guess what just happened last month? My credit card was billed again! This is 11 months after I was assured I was completely off the account. They tell me there is nothing they can do about it. How is that possible???? I had to go an cancel the service of people I dont know... no I have to explain this to them and convince them to give me their boxes. Direct TV said that is the only thing they can do. What a waste.

    Anonymous 3/11/11 5:36PM
  • Stay away from DIRECTV. This is one of the worst consumer companies I ever dealt with.

    You get suckered in with initial deal but wow how the price changes after that deal.

    I see one of the DIRECTV employees blames customer ignorance of terms of service on all the negative reviews. First you’re never presented the full terms of services (the sign up customers are vague on what you will finally be paying for and how much you will pay). Second if you do get to see terms of service you have to be a layer to decipher.

    Customer service after initial sign up is a joke. They might as well say screw you upfront and hang up. At least you would not be wasting your time and they basically say that by the end of the call anyway.

    An F rating on BBB and an employee blaming it on the customers should say it all.

    If you have a problem with DirecTV head to your states attorney general's site. Bet there is a class action suit open.

    Stay away, far away from DIRECTV

    Amazed 3/11/11 1:39PM
  • I'm disgusted, I called and spoke with a customer service agent yesterday, they agreed that I could pay me bill in full on the 16th. I woke up this morning and it was disconnected. I tried to contact their customer service people to discuss the arrangement that they failed to honor and it is now impossible to get a live person until I pay my bill! They require my home phone number, then give no option to speak to anyone, only to pay the bill in their automated system. NO possible way to speak to a representative, if I don't pay, and ask for customer service, and press 0 once, then multiple times, nothing works...i eventually get a message that says call back when I can pay the bill....GOODBYE! I'm livid!!!!!!! I have even sent them an email early this morning to which I have received no response! Just a horrible experience. I'm changing service!

    Rjordan198 3/11/11 10:31AM
  • I paid $212 to directv a month ago.. they sent out a tech to hook up my cable and they needed to drill holes in my walls so i asked them to leave.. they canceled the service and told me that I would see a refund on my bank account in 3-5 days... its been alomst 5weeks and they now "cant find my info"... someone please explain to me how i have called 18 times and talked to a few people each time and I still do not have my money returned???

    Anonymous 3/9/11 5:59PM
  • my tv was disconnected for non payment after 20 minutes on the phone I was given a fax number to send a copy of bank statement to show that direct tv cashed my check over a month ago. worst customer service ever . can't wait to switch to dish

    Anonymous 3/9/11 12:07PM
  • There cancilation and they pay up to 200.00 is a scam. they tell you to wait 6 to 8 weeks and in the mean time they loose you information . Then they tell you to resubmit it again and by that time it is invalid. Even after they tell you to. This isnt right isnt there laws against this stuff.

    Mad Dog 3/9/11 10:34AM
  • I have 4 recievers and have been a customer for years and now that I have had trouble with 1 of my recievers,your customer service rep. refuses to send someone out to repair the problem.Now I see why so many people in this town use dish network!!!!!!!!! As for me I'll be joining them !!!!!!!!! THANX FOR NOTHING !!!!!!!!

    Anonymous 3/9/11 3:49AM
  • Worst company to deal with ever. When I called to cancel service, the rep told me my equiptment I have was outdated and didn't have to return it, so I threw it out. Now they tell me I have to pay for these 4 boxes. I will surely NEVER use DirecTv again and will discourage anyone and everyone else from using them either!

    Anonymous 3/8/11 8:22AM
  • I am a Directv customer since 2002 / Since 2002 the service has gone so far downhill words cannot describe how bad my experience w/ Directv has been. I'm 60 years old, self-employed and i cant imagine treating my customers the way Directv treats me !!!!!!!!!! And they tell me I'm a VIP customer (10 Years) I have been waiting 5 months for HD Tv. This Thursday 3-10-11 will be my 7th appointment, use your immagination on 3 differant days no show and i waited and they said they we're here ?

    nriggione@att.net 3/7/11 5:32PM
  • My wife and are getting our satelite service
    through Dish Network. Dish Network and LIN
    has a dispute over a 175% increase. Because
    of this dispute; we have lost two of our channels that we viewed everyday. We decided
    to switch carriers to your company,but because someone else had our phone number at
    one time we were refused service because they
    owe you a outstanding bill.I'm not paying the
    bill for service I have never received.This
    would be our first time of having service with you.Now, I don't think I want satelite
    service with your company.Your customer service dept. has driven another customer away.

    Anonymous 3/7/11 5:07PM
  • Worst customer service in the industry -- makes cable look good. Their cust. service agents are pleasant, but incompetent -- if the service technician has been given the wrong paperwork he can't work on the actual problem even though he is on site with all the proper tools!! You must reschedule so he can have the proper documentation! Common sense does not apply to DirectV

    petec 3/7/11 11:37AM
  • Dealing with this company is painful. There is no Customer Service after the Sale. They are completely unreachable and uninformed.

    Tallula 3/7/11 10:57AM
  • WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE.
    BUYER BEWARE. NO ONE KNOWS WHAT THE ACTUAL TRUTH IS AS YOU WILL GET A DIFFERENT ANSWER EVERY TIME YOU CONTACT THESE FOOLS

    VERY DISAPPOINTED 3/7/11 5:02AM
  • This is the worst service I have ever signed up to have. First of all I have a new service installed 2/19/11 and it still doesnt work! I have had the same teck out 3 times and he still doesnt have it working properly. I called yet again for another teck to come out was told the closest appointment for this to happen was a week away. I told them this was unacceptable but what can I do about it. The day came for the teck to show up so I called to find out what time to expect them and was told the appointment had been canceled. I ask who canceled it and they could not give me an answer. Now I am set for another appointment in a week lets see how that works out. I have found out that if the teck can not figure out how to get the systems working they blame it on your wiring and suggest you have an electrician out to look at your wiring even though you have had no other problems ever with the wiring. Also would like to state I was referred by a friend neither of us have yet to see the 10 dollar credit. When i first called they said I didnt give them the info for this so I couldnt get it now. After they researched back they did find the info and said I would see it on my next statement. It did not come I have talked to these people 4 times about this issue always getting a different answer.

    My bottom line is directv is worse then cable vision. Be aware of what you are getting into with this company they are all kind and helpful until you sign up for 2 years and then they dont care what kind of service you are getting. I would tell anyone to go elsewhere for there TV needs.

    midovan56 3/7/11 4:57AM
  • One of the worst customer service experience I have ever seen. I tried to order a movie and was put on hold after it said I could not do it with the auto response. I have now been on hold for over 20 minutes, Netflix will be the way I will go unless I hear from someone soon.

    Very dissapointed in this organization.

    Anonymous 3/5/11 6:15PM
  • Have been trying to have them send me a couple of hard copies of the channel lineup as they chnge them so frequently I can't keep up but thay tell me they can't and I must order on the internet... They direct me to their home page but then cannot find the place to order..The people are pleasant but they make it difficult if not impossible...Also the plusses and minuses on the billing is totally confusing..and there are entirely too many choices to make to order any program.. All in all It's s frustrating experience...

    007 3/5/11 10:48AM
  • It sucks. They are the worst company that I have ever delt with. There customer service is non existent. I don't know how they stay in business.

    cptdn43 3/3/11 7:50AM
  • Directv does stuff that is really shady. They will try and tell you stuff that is not true. Bill you for stuff that you never ordered. All I have to say is know your local laws for your state and also know the federal laws or they will stick to every way they can. If they try and take money from your bank account tell them they do not have your permission and if you take money from there you will be filing a federal law with your attorney general office because it is a federal violation to go into a persons back account without their permission. Directv was found guilty of this in a class action law suit already and had to pay millions of people back with fines. So in the long run what I am saying is doen't be bullied by them fight for your rights and know your laws.

    fireman from chicago 3/2/11 9:49AM
  • Worst customer service I have ever dealt with. Not willing to fix customers problems. I signed up for a contract in december that was supposed to be $40.00 a month and which ever one of their fifth graders that i talked to on the phone did not put in my account right and i have been paying double every month since and they still have not fixed the problem. If i had the $400 to cancel my contract, I would.

    pissedCUSTOMER 3/1/11 2:57PM
  • Direct Tv stole from me! they did not send my boxes to send back my equiptment and charged my bank account through my checking account hich in the contract it states they can take it from your credit or debit not checking! I also do not feel that it is fair that I have to pay for (or wait for my money back) on the boxes when they neglected to send me the boxes to ship the recievers back! just carefully watch if you cancel your account, ask for your return boxes asap, if not recieved in a few days call back!!! Unfair, and Unjust!

    directtvattorney08 3/1/11 1:44PM
  • if you want to watch tv after a hard day you had better get cable because directv is about the worst company iv'e ever tryed everytime the wind blows you loose signal they tryed to say it was tree's causing it i have it out in the open no trees,everytime i call to talk to someone they can't even speak my langage i was born @raised here @ if you pay with a debt card you better be careful they will pull money from your account without your permission. so if there is someone out there thinking about going to directv heave my warning you will be sorry......

    never again 3/1/11 12:31AM
  • The service tech came out for a problem that i had allready diagnosed for them .I did not have maintanance agreemen so i paid the 75.00 dollars the tech told my wife he needed a signature to prove he had repaire problem on my next bill i was being charged for the maint agreement that i did not want called Directv the rep basically was very very rude and told me i should have read the fine print before i signed the techs paper also siad to cancel the service agreement it would cost 10.00 dollars so much for honest companys like Directv.

    Anonymous 2/28/11 5:11PM
  • i hate directv! been a member since 2008 and I decided I couln't afford it, so i called them up last month to cancel my service. the representative tried to keep me by giving me a free month service bcause i was a valued customer. and so i freakin' did. next month came so i called them up to cancel it. the other representative saw that i had a free month service and told me that if i still want to go through it i would have to pay the credit they gave me which was 100 usd. i told her that the other agent didn't tell me that and she said WE DON'T HAVE TO DISCLOSE THAT INFORMATION. i told her if i knew that i was gonna end up paying for that free month then i would've just canceled it right then. Ugghh!!

    rzarsx 2/28/11 3:38PM
  • Living off reputation; however still better than Comcast

    Anonymous 2/28/11 3:03PM
  • I have been a Direct customer for a little over 2 years, and would have cancelled after the 1st month, except I was told I had a 2 year contract. I've been waiting for the contract to expire so i could cancel. Today was my day! However,I was informed that I had renewed my contract a year ago when THEY shipped me a new receiver and I sent it back saying I did not use it. I never even asked for it, and yet they say I requested an upgrade -- and had another year to go on the new contract!!! I was close to a heart attack, but began to pray a rosary before they could record any obscenities.

    Now, my question is, what do I do with the receiver, since they did not give me any instructions, but I'm sure they will charge me for it. Does anyone have any experience with this?

    Thank you!

    Anonymous 2/26/11 4:15PM

  • Direct TV customer service is the worst. They do not seem to have the knowledge or care about solving customers problems. If it were not for the NFL Sunday ticket many customers would choose another provider.

    jascb 2/24/11 1:31PM
  • My name is Pat Chesebrough, MY husband and I have been loyal customers for years, paying on average 180.00 per month phone #603-387-9994. I am apalled at the shoddy service, customer service is horrific none of the reps care you get all kinds of different answers from all of them and then when there is an error or misunderstanding the customer takes the loss, very unimpressed time to make a change Metrocast is looking good. they will even buy your dish and all installaiton is free.

    pchesebrough 2/23/11 2:48PM
  • Your customer service sucks. I have been trying to speak to a person since saturday. Have tried to use the internet to make payment and I have not been able. Trying to speak to a person been imposible. You have the worse customer servvice en the available. I will consider going tp a different service. Somebody call me at 504/908-5808

    Anonymous 2/21/11 4:19PM
  • I was having problems with my cable and there was no one to talk to. What kind of company doesn't have customer service? and when I called they informed me of an outstanding balence of 100 dollars, this is not possable, they take money out of my account! the way they are running this buisness is not good and I would not recamend this company.

    Anonymous 2/20/11 7:14PM
  • Ludicrous support over the phone for problems with getting the so-called "rebate". I feel it is a sham and am going to cancel. Seems like a bunch of absurd excuses and lies; they make getting the rebate so difficult that it is impossible. Hours on the phone with them still has not helped!

    Anonymous 2/18/11 10:37PM
  • Directv are the biggest liars, cheaters, misleading and greediest company I have ever dealt with. My wife was approved for free installation and discounts when she signed up online. Then today their trained lying and misleading customer service reps say that my wife cant get service unless she pays $295.00 from a previous account. My wife and I have neve had a previous account. The account they were referring to was my father's account balance that he never payed off. They wanted me to pay that past due ammount because I lived there years ago. I told them I never activated service or approved service and that I havent lived with my father for years. I told them my father signed the contract and approved the service then stopped paying. They say because I have the same last name, and because I lived there I was also liable for the past due amount. I told them i am not going to pay a debt that is not mine and im not going to be declared guilty by association and because my wife has my last name she isnt responsible either for that past due amount. I spoke to 2 stupid, and closed minded reps that didnt want to listen or try to understand. how idiotic they were in trying to charge me. They said my fathers account is in collects yet they wanted me to pay that ammount.They wanted to hand me down that debt and pass down the curse of that past due balance to me and my wife. Then they said that I had used the same email address as the previous account which was also another false statement on their behalf. The first customer rep said that If my wife called and verified that I am living with her then they could set up service. The second rep contradicted the first one and said there was no way I could get service until I paid my fathers balance. I told them that I am not obligated to pay because I am not a cosigner. I spoke to a supposed supervisor that didnt help either just kept on repeating the same stubborn statements that the other 2 brain dead customer reps said. I told them that they must be desperate to start charging past due balances to people who've never had service before and that is why they are the worst by far the worst company in customer care service. They said the only thing I would do was write a letter of dispute and wait a response. Directv is the most irresponsible, greedy, stubborn, and liars. I told them to take their crappy service and customer service to the trash and that anyone was better off any time of the day with Dishnetwork or Timewarner. Dont waste time with directv they will not listen to you, take into consideration what you say no matter how logical, how much sense, and how true or correct you are. They are only interested in listening to you credit card # or banking account # to please them. Dont waste your time you deserve better treatment and to be listened to and they need to admit that they are liars, that they are wrong and are misleading potentil customers. To hell with Directv!

    This is the Turth 2/18/11 4:55PM
  • I am so mad at Directv!!!! When I call, I can't speak to a single person!!! What is up with that???? I made arrangements for my bill, and then get turned off!!!???!!! I am so mad. I have been on the phone for 2 hours trying to resolve the problem. Now I am really thinking of changing services. I have been with Direct since 2007, and I am really mad. What has happened to you guys since I got Directv??? Someone needs to get it right!!!

    Anonymous 2/18/11 7:09AM
  • The worst company that i have ever received any kinda service from. I am going to pay the 260 dollar cancellation fee because of their customer service. I was on a military deployment at one time and they charged me for channels that i did not want or ask for. Apparently the channels are automatically added and you have to call to cancel them and no one informed me of this. The agent called me dumb because i did not look at my bill while overseas where i had no internet access to see and i had auto pay set up. Every time i called with an issue they were extremely rude to me. I would not recommend this company to anyone.

    wayne 2/15/11 10:26PM
  • I signed up for a one-year contract with Directv. At the end of that one year, I try to cancel my Directv service, and I'm told that I have a two-year contract. Funny, I don't recall signing (and would never have agreed to) a two-year contract. But maybe I did, so I ask them to send me proof. They do not send any proof, just insist that that's what their computers say. And there you have it: Your word counts for nothing, Directv sets up contracts without signatures, and the computer is always right.

    I took this up with my credit card company, and so far they have sided with me, taking back the money that Directv debited. Now Directv is sending me collection notices.

    textractor 2/14/11 10:59AM
  • such a horrible experience with directv

    ordered a new box to upgrade a tv from sd to hd, also wanted to take advantage of the whole home dvr functionality.

    box came, hooked it up, called to activate whole home dvr to find out a "special" installation is required which only directv installers can do and it costs $200.

    i elected out of this option, then found out my local channels were not showing on the box, locals from another area were showing, called to get this resolved which took 2 phone calls and approx 2 hours. they could not find that an hd box was sent to me, finally figured out they had my box on someone else account. i also then found out before they activated the box it held me into a 2 year commitment for upgrading. i elected to not do this and will be seeking service from elsewhere.

    soundwavz 2/13/11 5:37PM
  • direct tv failed to replace my receiver box
    that broken prior to the super bowl game last
    week, when called i was hung up on 2 times.
    that been over 1 week and a half and no receiver box. i received my bill yesterday
    from 2/11 to 3/11 and i was charged for the
    receiver box that broken.i think i will use
    cable that already installed in my house and
    much cheaper.

    Anonymous 2/12/11 10:51AM
  • Be very careful when ordering DirectTV. They will offer free movies, but unless you have them install it that day, it will be a $126!!! Very dishonest!! Not what is advertised at all.

    Kenya 2/11/11 3:13PM
  • Direct tv is horrible to deal with but could someone please tell me what cable company, phone company or internet company is honest and reliable. They all promise the world and deliver nothing..AS a consumer we are screwed. Direct tv who never even sent me a bill (because they were sending it to the wrong address), withdrew from my personal checking account $305.00 for all their equipment and their monthly programming fees.. somewhere I think this is illegal .. do not deal with them if you don't have to.

    anonymous 2/9/11 3:06PM
  • Customer Service is non-existent. What we ordered from a flyer for a one-year special under $40 was billed at more than double that amount. Lengthy communications by phone and e-mail resulted in no satisfaction. The installer was not knowledgeable. Even his "supervisor" who stopped in to check on him did not correct any of the erroneous information and procedures. We can't cancel because there's a huge cancellation fee which was never mentioned by anyone up front, only when we threatened to cancel. Totally incompetent and unscrupulous. It is indeed a sad day for America when this is how companies are run. Horrible company! All the regulation that's out there and these scum get away with this kind of thing....a score of 41 out of 200!!!

    egovo 2/7/11 11:59AM
  • Horrible, horrible, horrible! Local guys poor, customer service worse! They have no idea how to treat customers, a horrible example of American Business! They should fire most of their employees and start over, perhaps at the top!

    Bill Humelsine 2/5/11 8:12AM
  • I'M SO SUPER ANNOYED! I NEED TO TALK TO A REP ABOUT A REFUND. THEY TOOK A PAYMENT, AND THEN SAID THEY COULD NOT GIVE ME SERVICE BECAUSE A RELATIVE OWED THEM MONEY!!! INSANE! AND OF COURSE, I CAN'T GET A HOLD OF ANYONE THERE TO GIVE ME BACK MY MONEY.

    DTVSUKS 2/4/11 3:45PM
  • i absolutely hate Direct TV's Customer Service. I have called two different #'s about 3 0r 4 times and there is no option to actually speak with a customer representative. This is the biggest waste of time and extemely frustrating! I am glad that I am no longer under contract, b/c this has always been an ongoing problem and I will be looking for another provider. so, thankyou direct tv for being a pain in my butt!

    Anonymous 2/4/11 1:09PM
  • We had been customers for 10+ years and husband wanted to try something else. After a couple years we went back to Direct Tv and very happy to. That is until we ordered the service and got the first bill. What we ordered with the phone rep. $51.99 had grown to $119.99. With a credit it went to 95.99 which didn't come out mathematically. The rest didn't make sense either. I called and was told no way could I get service for 51.99 a month and the credit I had coming would take another month to receive which would still not make any mathematical sense. I told the super to send his man to get their equipment and refund the 95.99 he charged to our credit card. He said he couldn't do that. I told him he put it there he could take it off or I could hire a Lawyer. I talked to my husband and found the better way to go is to contact the credit card company and refute the charge as we did not authorize 95.99. We'll see fow far we get. I would not deal with Direct TV and never use your credit to pay your bills; it's too easy for people to rip you off.

    donna 2/1/11 9:52AM
  • The customer service reps do not know what they are talking about when you are first setting up your installation. I was told that I could remain recieving Austin texas local station which i did with Dish network. They told me that the installer would be able to program this in with no problem. When the installer shows up of course he has no idea of what I'm talking about. So I contact customer service and they plead ignorance and can be responsible for what someone else told me. Dircet TV is a joke!!!!!!

    Anonymous 1/31/11 12:16PM
  • We recently went to Directv and now we do not have the ability to watch the Superbowl. They say we have no capability since they are negoitating the contract with Fox. I am very disappointed and will pay the money to drop Directv it has been horrible.

    Anonymous 1/30/11 7:00AM
  • I will say that while we had Directv teh service was "okay", not great. My issue is that when we dropped them, after our contract was up, I assumed we were done. Asked them about returning the DVR unit. Was told they didn't want it back? Months later, I found tat they were charging my account for monthly payments!! Never gave permission for automatic deductions, also had new service from a differnet provider, so what the He&& were they charging me for. They also charged my account for the DVR bos which they told me they didn't want back. I really find their business practices highly suspect, if not illegal. Talking to service representatives on the phone is useless. I would recommend to any potential customers to beware. Terrible customer srvice and very questionable business practices!!

    Mobaby05 1/29/11 10:09PM
  • Direct tv sucks! This is the second time they've taken money out of my account without any authorization from me or my husband and now am overdrawn! I have 6 kids to feed and that was grocery money for the week...they are horrible! DO NOT give them your account information!! we cancelled because every time the wind blew we lost reception!!!

    Anonymous 1/29/11 6:07PM
  • This costumer servire sucks! i had been calling for the past three days and they would answer and then hang up. Today when they finally answered, the woman wasnt nice at all, sounded like she didnt care if i was satisfied at all. if it wasnt because i signed a dam contract, id cancel this service!

    Costumer123 1/27/11 10:01PM
  • Order was turned in wrong. Instulation department showed up with a made up order
    and wanted to sell a dvr for $99.00. After 3 hours on the phone I was sent back to sales to streighten it out. As I write this the issue is not settled. Don't take any ones word they all lie and switch to another department and no one can do anything

    loosie3840 1/27/11 1:46PM
  • This is the most craziest thing I have ever dealt with. They don't hesitate to give you the service and the equipment, but if you miss a payment or late on a payment, after that payment has been made, it then takes 3 to 5 days for them to turn your service back on due to you paying at a payment center instead of paying extra money to pay through Western union. I hate the day I signed up for this crap. Which is just like the Customer Service, a hunk of sh**. If you want to watch tv, find another provider other than Direct TV.

    Pissed 1/26/11 4:44PM
  • On 1/21/2011 I had a message on my TV to contact you at extension 771. I did so and we went through the trouble shooting steps with no result. We agreed that it might be ice on the antenna from the cols weather. I planned on going on the roof to melt the ice, but my wife did not want me to do that.

    On 1/22/2001. I rteceed a different message and we ent through the trouble shooting again with no result. I agreed to a service call on 1/26/2001 which in my opion is unacceptable. So, on the 23rd, I went on teh roof much to my wife's disagreement and melted the ice. I realize it was my choice to go on the roof with 6 inches of smow. I am 62 and have artificial knees. Fortunately, I made it down and the HD receiver now works.

    DirecTV not being able to provide service for 5 days in not quality cuatomer service especially since I have been a customer since 2004.

    David Thibodeau 1/26/11 8:37AM
  • Their customer service is abysmal. I had a customer service agent tell me in the same sentence that "there will be no extra charge, but there will be an extra fee." I even got Joel, the customer service manager, to admit that I had been a victim of fraud.

    Anonymous 1/25/11 11:20PM
  • I suggest that a class action suite is in order. Is a company dishonest when they provide a free service for three months, one that I didn't ask for or order or even know that DirecTv had provided me, and because I didn't notice it on your statement for the next four months,and then called DirecTv to question the charge, I was told that it was a valid charge because I did not cancle the service after the three month trial?
    It is obvious to me, they are dishonest.

    Ronnie Flowers 1/25/11 9:33PM
  • you all a bunch of crooks who took my money and i would not recommend to no one they stole my money took it out of my account without my permission trick me in turning service back on saying they would put money back in my account they lied to me now im overdrawn at bank no money for food or any bills i hope they can have a clear conscience i know i could not sleep at night knowing i took food away from children so thats what i call bad business

    Anonymous 1/25/11 12:59PM
  • Three times problems w tv in one week. Serviceman came out for 8 hours and needed a supervisor to help. Give me all new stuff and still was not right!! The a few days later tv going off and on blacking out. The service lady told me to reset and didn't even stay on line to see if that would work.Then later a sign on my tv said HD problem don't call they ate working on it' The tv was fine now 4 hours later a new thing picture freezing in little bits here and there!! What can I do to get this right Direct!!!

    Anonymous 1/25/11 12:24AM
  • We just bought a new 3d television and in order to view 3d on directv, you have to have a newer receiver than we did and have HD service for an extra $10. We told them to send the new receiver and add the HD service. When we got our next bill, not only was there a $10 add, there was a $7 add for DVR service. We called in and they told us since we had had a DVR since 2007 that we had to pay for DVR service. We have never used the dvr and found out that the house is not wired for dvr and we don not have the 5 lnb dish that is required. So we offered to send them the dvr receiver and "downgrade" to just an HD receiver. They told us that this is an "upgrade" and that we would have to sign a new 2 year contract to do this. What a bunch of idiots..

    Anonymous 1/21/11 3:41PM
  • takes for ever to find phone# for support group on direct TV channel then when finally see #, have to listen to all these recordings to hear sorry we are closed then press another # for support to wait for another message to hear they are also closed(state up front closed). Then search over & over on internet for problem solving, unable to type in no sound or sound problem, Direct TV is not very user friendly!!! except plenty of areas to sign up for new service. No sound on my Direct TV!!! Finally reset x2....fixed problem after 2 hrs of work!!

    Anonymous 1/21/11 1:16AM
  • By far...the WORST customer service I have ever dealt with. They promote their "hassle free", "free" move which is a lie. I moved with three weeks left before a year. I called to switch my service to the new house and was told I would be charged $50.00 for the move. I decided to wait the month out, pay for programming I was not recieving and wait to avoid the $50 fee. When my bill came, they decided to cancel my service and charge me the canellation fee, along with charging me for the next two months service. Also, apparantly they can use any form of payment you have ever given them to take these fees. I feel this is not only poor customer service but should be illegal if it is not already. I will be contacting a lawyer regarding a class action lawsuit if anyone would like to jump on board and put these evil soul sucking corporate demons in their place.

    amberhannas 1/20/11 6:32PM
  • They took back all the promo pricing that they gave me and charged me hundreds of dollars even though i kept directv

    Anonymous 1/20/11 12:56PM
  • I think that the customer service no matter when I call in is very extremely unprofessional. From the Reps to your supervisors. I had a supervisor put me back in the que' because he didn't want 2 speak 2 me any longer. I've been a customer service rep for over 7 years, have had 3 call center jobs and in my opinion this isn't customer service. You people don't even try 2 accomodate the customer. What are you guys there for?!?. I think you guys need more training in customer support. I'm definitely going back 2 cable. Not because of the service, but because of your customer service. Atleast with cable they have excellent customer service. I like your service but the reps make it terrible. I think you guys need 2 take heed 2 what us customers are saying.
    Good day

    Fed Up 1/19/11 12:38PM
  • I am thrilled that some people are LOYAL to this company. I however have never had -nor will I ever have DIRECTV. I have a cell phone number that was given to me by my cell phone company that once belonged to a person that apparently is a current DIRECTV subscriber, this person tends to be late on payments and my cell gets the call about it. I've called 4 different times and have been told the number is linked to the account but my name is not on the account and I've explained the situation and have spent more time than I care to on the phone with very Ill Trained reps and finally told that the number has been removed and will never receive a call again and they will contact the account holder to have them update the contact info , I thought it was fixed until this month the payment is past due; which if I call and get billing info the payments not due until the end of the month. I wonder how the account holder would like that I can get their balance info and who knows what else from the automated system. Not only can the company not take MY number out of the system they can't stop anyone from possibly get info on the account holder. A wee bit scary, glad I'm honest and want this to stop to protect both myself and their customer. I work customer service and find the way DIRECTV handles everything beyond appalling, if I handled customers they way they do I wouldn't have a job anymore.

    Fed up non-customer 1/19/11 5:48AM
  • I just recently found out that DirectTV turned me over to collections...the kicker is, I've never been a customer of theirs!!! my name shouldn't be in their data base for ANYTHING.
    My former roommate was, and he's the one who ordered the service, and he's the one who also paid the bill for the most part...until he stopped. I had absolutely nothing to do with this account, then I received a bill from Direct TV about 1 1/2 years ago for $552. when I called them and told them that I've never been a customer of theirs, they agreed that this was not my bill and stopped sending me collection letters. I figured that this has come to an end until I, as mentioned, pulled my credit report the other day. All I can say is that these are the most incompetent bunch of people I've ever had to deal with. most people comments are correct...no one wants to take responsibility, and you get the runaround forever...DON'T ever sign up with this clownish, unprofessional company...

    moni.lake 1/18/11 12:52PM
  • This is the worst service I have ever had with cable or satellite tv. I can not believe that I am not able to watch the football playoffs or the superbowl. I thinking I will go to cable.

    Wfinch 1/15/11 6:23PM
  • I am absolutely dissatisfied with the timing from direct TV. I was told the tech would be at my house between 8am and 12pm. It is 2pm and I'm still waiting!!

    jus3384 1/15/11 12:01PM
  • Today was installation day, not a good way to start this service, installer calls, his vehicle will not start. Suppose to be here between 8am-12noon. When he called he said he would rework his schedule and call us back, he has not called back and it is 1215pm. Called DirectTV they said they would have someone call us back within 20 minutes, this best happen.

    J and C Raleigh 1/15/11 10:35AM
  • They are THIEVES. The worst company in USA after Comcast and AT&T
    Be aware

    Anonymous 1/14/11 11:53AM
  • After writing a letter to The Office of the President to detail my horrible experience with DirecTV, I received an automatic e-mail
    reply. This is very unpersonal and not an acceptable response to my concerns. It did not even mention my concern on $250 charges of NFL Sunday ticket because of an "automatic renewal". The customer service
    representatives are saying they have no record of my calling and speaking to someone about stopping the automatic renewal but I know that I did. I had actually called to cancel the premium channels when I realized that I was paying for them and not really watching them(the first 5 months were free). He tried to convince me to keep them(as a good salesman would) but I declined. He then mentioned that my NFL Sunday ticket would be renewing soon. I immediately told him I
    didn't want that either because I bundled to save money and didn't want any extra packages besides the $80 HD DVR service. He stated something along the lines of "Well won't your boyfriend want it?" I said No, because he wasn't into NFL football like he is college football. He was actually a very pleasant CSR to deal with, which seems like is never the case. Starting in the fall of 2010, I was again getting charged for NFL Sunday ticket and did not realize it
    until December, due to the fact that I had automatic withdrawals for ease of life. I also find it a bit unethical for a customer to have to remember to call and cancel a package EVERY YEAR especially when they
    never wanted in the first place. The customer service representatives have insisted that the initial sales representative told me this information and I promise to you, I never was told this.

    I'm simply asking for a refund of my $250. I also had to pay a $180 early cancellation
    fee, which I never would have incurred had the NFL Sunday ticket incident not occurred, and am kindly asking for this back as well. It can't be that much of a hassle for a multi-billion dollar company. I am just a hard-working, low-paid law enforcement official who only wants what she deserves.

    mbride1 1/13/11 3:05PM
  • I am not happy with my service. I was told that the cost would be a certain price and recently it went up nearly $20.00 more a month. We are on a fixed income and we can not afford it...I would like to go back to Time Warner, whom we were with many, many years and I would like to know how to cancel my contract with you and will it cost me. Time Warner did not charge me anything when I switched to you a year and 3 months ago. I changed to Direct T.V. because of a "package" I took with AT&T whom I am not happy with either..I believe your company takes advantage of the elderly and it is very sad. God Bless

    shirley cooper 1/13/11 12:13PM
  • This not good service. I switched from being a dish custimer for 11yrs. to get treated like this,cant speak with anyone untill your bill is payed in full what the heck kind of service is that? Its not. there has been a huge misunderstanding I had bundled with quest and made payment arrangements thinking everything was ok but now we are interrupted and are being forced to pay everything thats not right dish you could always talk to some one and they would worn you before turning you off. I am so not satisfied with direct as soon as I CAN i am switching back to dish and I WILL CERTAINLY SPREAD THE WORD HOW DIRECT TV ISNT GOOD. YOU PEOPLE NEED TO WORK BETTER WITH CUSTIMERS.

    Anonymous 1/12/11 10:44AM
  • Thank you to anonymous for recommending initiating the arbitration process. I have never dealt with a more deceitful, incompetent company in my life. The last straw was when I wrote a letter disputing a charge. They had explicit instructions they were never to phone me again and that all communication was to be in writing. So they "answered" my letter with a long, rambling phone message. When I called to complain, they told me to write a letter!

    PC 1/11/11 5:07PM
  • When we entered the contract for Direct we chosed the big packaged and was told that the football package was included. We told the salesperson at that time we did not wanrt the football package. Months later we noticed on our bill a charge of 49.99 called direct and they saif that was for the football package and I told them to cancel it that we did not want this and we do not watch football at all. The many people I talked to said that since it had already started it could not be cancelled. She told me that I should of read my bill which says to call to cancel. Why do I need to call to cancel so I was billed for 6 payments of 49.99 each. No one could explain why it could not be turned off when you can shut off my service at any time. I will be filing a complaint with the BBB and attorney general's office and send a letter to Directtv corp. office.

    Anonymous 1/11/11 5:06PM
  • I have been a Directv customer for over ten years and never had a problem till recently. However my recent experiences leave me looking for an alternative. Their customer service has been so bad I am actually considering switching to Charter whom I hate. I have experienced ongoing trouble with my Directv Tivo. It has been left to me to be inconvenienced and to jump thru all their hoops trying to fix the thing (wich Tivo already said would need to be replaced). Now I get another excuse as to why they are "unable" to replace it. Dish and charter do not excite me but I have been inconvenienced and irritated enough I am going to need to try one as they are the only options in the area in which I live.

    irritated 1/11/11 4:35PM
  • They are the single worst company to deal with that I have ever delt with Avoid them

    winger25 1/11/11 3:58AM
  • I cant believe that in this time and age, a company can still give you the run around abotu service and have the right to charge your credit card. Direct TV would nt help me when damanges were done to my home and had no explanation when my bill was more than I was told. Hours on the phone with no results, rude people, and oh yes no supervisors to talk to I was changed over $600 on my credit card without my permission. I will never do business with them ever again. I will also change as many people as I can from purchasing direct tv as well. filing a complaint with the BBB

    alicia 1/10/11 10:40AM
  • I have been a DIRECTV customer for over 10 years. I ordered a new reciever for my mothers room and the problems begain. I have spent more hours than I can count on the phone. The people are "rude" and must of the time in India (?). I have been stuck with a reciever I can't use and have been accused of fraud. I suggest to others that they don't buy DIRECTV.

    Anonymous 1/10/11 9:39AM
  • I was a DIRECTV customer for about 1 month then I got sick and tired of there round about way of telling me that I would not get my new customer promotion because I did not do it online which was not told to me. Not to mention I could not use the DVR functions in both rooms they said they have the most HD channels, which I later found out wasn’t true once I started working for them. DIRECTV is such a hassle for customer its no wonder their not out of business.

    Connan 1/7/11 3:00PM
  • I will never recommend Directv to anyone!! Their customer service is unprofessional! They LIE about the price to get customers to sign up with them and then screw them over!!!!! They can all just go to hell!

    Anonymous 1/6/11 10:57AM

  • So you ordered DirecTv service from a promotion and when the first bill came you didn't get the price or package they promised you. Right? You call them to correct their mistake and are transferred to a manager who tells you he can no longer give you that price along with many excuses. Right? For your inconvenience, he offers you a different, but not as nice deal. Right? If you cancelled your service, they automatically slapped you with an extremely high early cancellation fee (of which they told you about when you ordered service). You are never allowed to speak to anyone with authority to honor your price or reverse the fee. There is no written contract to verify what you were told. Basically, it's your word against theirs. You ARE bound to their terms and conditions of the oral contract you entered by authorizing payment for DirecTv services. But you didn't break the contract, THEY DID! Right? Sound familiar? Well it very well may as there are over 30,000 complaints registered with the Better Business Bureau, most of which have to do with not honoring their prices and services. There system is set up as a bait and switch system where they don't allow you to speak to anyone with authority and then threaten you with high early cancellation fees to scare you into keeping your service. I apologize for the length of this article, but read on, as it will help you. This all happened to me and I got my money back! You can too. Here's how:
    .Difficulty: Challenging
    Instructions.Things You'll Need:
    Patience
    Persistence
    Perseverance
    1
    1. Cancel your Credit or Bank Card. If you cancel the card you used to order service, they cannot assess you any more fees. If it at all possible, do this BEFORE you cancel Directv service as the early cancellation fee happens automatically. Don't worry; they will still bill you for the service. But this step buys you some time while you seek other help.

    2
    Document Everything. Right now, go back and recall every conversation you previously had and write it down in a notebook with dates and results. Document all future contacts. You need to build your case.

    3
    Write to the DirecTv Claims department in Colorado. They won't let you talk to them. Don't expect much here, but it is part of the process they lay out in the Customer Agreement in the terms and conditions that you received in your first bill. Again build your case.
    DIRECTV, Inc.
    Customer Service
    P.O. Box 6550
    Greenwood Village, CO 80155-6550

    4
    Contact an outside agency for help. File a claim with the Better Business Bureau and your state's Attorney General's Office for Consumer Protection. Explain your complaint and tell them what you want from Direct TV. They will contact DirecTv on your behalf and they usually get favorable results. . If you want out of your contract, only request that. If you give DirecTv an option of honoring your contract or getting out without penalty, they will honor your contract. But after what they did to you, who can trust them? What will stop this from happening in the future?

    5
    Call the Binding Arbitration Service. This number is listed in the Customer Agreement with terms and conditions. You cannot sue them; it says so in the contract. However, you can request the arbitration process through JAMS.

    JAMS
    500 N. State College Blvd., Suite 600
    Orange, CA 92868
    (800) 352-5267

    You will be required to pay the equivalent to what it would cost to file a lawsuit in the appropriate court of your local area. This would be small claims court. The fees are generally $35-$50. Here's the beauty of Arbitration. Direct TV is required, as outlined in their own terms and conditions, to pay the fees to begin arbitration for BOTH sides (that is anything beyond that $35-$50) as well as the cost of the arbitrator. They must hold arbitration hearings in your local area or over the phone. No travel for you, perhaps for them. The arbitrator simply hears both sides and makes a decision. Both sides agree ahead of time to adhere to the decision. That's why it's binding arbitration. But, we all know that you are right and DirecTv is wrong. Now the best part! It costs $400 per side to start arbitration and the arbitrator who is usually a retired judge, makes $400 per hour. Assuming the arbitrator can hear both sides and decide within one hour, it will cost DirecTv a minimum, minimum of $1200, not including paying their employee for their time and travel expenses. This is in your favor. How much do you owe in fees, $300? Why would they go through arbitration when it will cost them at least four times as much than to let you out of your contract?

    6
    Ask for the DirecTv representative at the Arbitration Service. The arbitrators have one person assigned to handle all of DirectTv's cases. Go figure. They are neutral, not on DirecTv's side and not on yours either. Ask this representative for a DirecTv contact to attempt to resolve the issue before arbitration. Almost all cases are settled without going to arbitration. Remember, it's going to cost them more to go through the process.
    The DirecTv representative at the arbitration service actually has the name of someone who has the authority to reverse charges, honor contracts, and make changes to your account. Make sure to get the person's email. The DirecTv contact is difficult to reach by phone. The operator at DirectTv will not give you any individual employer information like email or mailing addresses.
    When I asked the operator for the contact' s address, he gave me the address of their Colorado claims department and said that's where she worked. I knew he was lying because I had already left her a voice mail and the phone number was a California Number. I called back to leave another voice mail and he accidentally transferred me to the president's office/department. So, the president's office is in their California location, not their Colorado headquarters.
    It was here that someone had the authority to reverse my fees. After an hour phone conversation and a twenty-minute wait on hold while they made their decision, the president's office reversed my charges. They even sent me a new invoice indicating so. However, I had to remain persistent and stand my ground. She did offer to honor my contract without rebates first. I declined. I wanted that in the beginning, but now I was done being nice and wanted nothing else to do with DirectV. So if you call the California location, perhaps ask to speak to someone in the president's office.

    7
    Finally, contact the Federal Trade Commission. They do not resolve individual consumer complaints. However, they keep record of them, which may lead to future reprimands for the company. Get Back!
    .

    Read more: How to Cancel DirecTv Service & Stop, Avoid or Reverse Early Cancellation Fee | eHow.com http://www.ehow.com/how_5255105_cancel-reverse-early-cancellation-fee.html#ixzz1A2IVMY5r

    Anonymous 1/3/11 9:06PM
  • We have4 been customers for years. In the last five days we have talked to at least eight reps and have waited on the phone for over one and one half hours. No one was able to help us and each one gave differnt reasons aor excuses although last year we were able to do exactly what we wanted...to add the local channels from Phoenix to our account while we are on vacation. If I wanted to purchase something that would be accomplished ASAP. Would asking for a supervisor make any difference? The4 John Stewarts..541-783-2050 or 916-804-7065

    Anonymous 1/3/11 1:18PM
  • I was a Dish Network customer for about 8 years and decided to change to Direct TV, mostly for price. It was the biggest mistake I have ever made. From day one, customer service was not knowledgeable about their own products. I specifically asked for certain services and when I received the equipment they did not send the correct equipment. While the installer was here I called customer service and they were rude and not helpful at all. They actually told me that I should have asked for the receiver that I wanted. I explained to them that it is not my job to know their products. I asked for the service and they are supposed to know what product I need to get the service that I asked for. Now, barely two months into it my dish is down. When I called for technical help I am told that I need to wait a week with no service, take a day off of work loosing my pay of around $150 so I can sit around and wait for the service tech. to come because they only work 8-4. Now I know, if you want service... stay with Dish! If you want cheap, bad service and dumb people, go to Direct TV.

    Unhappy w/ Service 12/31/10 11:06AM
  • I bought a new high definition TV and wanted to upgrade my existing account. After calling in to upgrade the account, Direct TV sent me a new receiver via UPS. The receiver didn't work because they also needed to upgrade the dish, but no one came out to do so.

    It has now been a month without TV, although they are charging me now for high definition service. They have come to the house twice in the last two weeks and each time the technician had excuses as to why he couldn't install the new dish at that time. Last Thursday the technician made an appointment for today first of day, suggesting that it would be he that would return to do the job.

    It is 11:30 AM and I started trying to confirm my appointment 4 hours ago. They didn't have the appointment on their record. I have been going back and forth for hours with people in their call center, each promising to have a supervisor call within twenty minutes. The latest promise was made to me about 1 1/2 hours ago.

    I, the customer am trapped waiting for a technician and Direct TV can't even get a confirming phone call to me. This is the worst customer service I have experienced in my lifetime. The next move on my part is to look to how I can cancel my contract based on a total lack of service. I would advise anyone to think long and hard before signing up for Direct TV.

    Anonymous 12/28/10 12:34PM
  • THESE PEOPLE ARE HORRIBLE!!! THEY WANTED TO CHARGE ME A $50 FEE BECAUSE THEIR MAN THAT WAS SENT TO FIX OUR SATELLITE DIDN'T DO A GOOD JOB. A CANCELLATION FEE FOR THEIR HORRIBLE SERVICE COSTED ME $380. THIS IS THE WORST CABLE SERVICE I HAVE EVER HAD.

    Angrycustomer 12/27/10 11:09PM
  • i have been a customer for quite a while i was satisfied until just recently. Direct tv went into my acount by using the credit card that i normally pay my bill with and they canceled me without my knowledge or any statement alerting me of cancelation to . canceled my acount without my consent. They withdrew a large amount of cash wich was my mortgage payment that was due that same morning to be axact 800.00 dollars. they had no right to go without authorization from myself. I have tried talking to them and they started charging me more costand still does not amount to what they have taken out. I am dissapointed with wachovia for allowing this to happen. Direct tv please return my money back or because of you I am going to be homeless. I do not owe you that amount.

    none 12/27/10 7:02PM
  • I just received my bill and saw that they were charging me to much and for the wrong package. I contacted their customer service and even though she was professional and polite I knew that they don't care about the customer. She stated I didn't do the rebates, which I did. I even had help with a rep when doing the rebates because I was having issues. She stated they sent me an email stating my package and I didn't receive that, I kept all emails and the only email I was sent was welcome to Directtv you have been registered. They won't credit me the difference between the 2 packages they won't give me the rebates from the start of service. Granted I am a 1st time customer and they could care less. I would drop them if I could but the apartment community I live at only allows Directtv. I know that I am a manager at a apartment community and I will be telling my residents to go with Dish or Comcast and I will tell them about Directtv. When I asked the rep if I could talk to her supervisor she said sure and was transferring me and how conveniently I was discconnected.

    Anonymous 12/27/10 9:55AM
  • I don't have Direct (am in a retirement home), but my children & grandchildren do, & I often enjoy it while visiting them.

    I have to conclude you all don't know much about southerners and/or educated folks. I hear you're planning to exclude WBRC (Birmingham AL) from your program listings - if you do, I believe you'll lose a lot of listeners.

    That station is one of the finest - not only the programs they carry, but the support and help they give local charities as well as directly to those in need, has helped make it a favorite with most folks here.

    Their programs keep me, and so many others, tuned in to Channel 6 - it is so popular, I wonder if you are playing politics. I hope not!

    One of the problems this country has is the lack of integrity in so many of our "leaders" - political, business and others.

    You've probably taken a poll of some sort - they're usually not worth much because of the way questions are phrased.

    Incidentally, a number of people here have indicated they're telling their families to leave Direct if you do drop WBRC.

    Merry Christmas -
    These days some pitiable people say they're are unable to hear such greetings from others. I wonder what they fear.

    Thank you for reading & considering this note.

    ezduzit 12/26/10 8:33PM
  • If you would redirect your browser over to the Employ comment section you will be shocked.Even on the web you will see , there customer reps are rude and do not respect the people who help them stay in a work place.DISH NETWORK has amazing service switch today for a care free t.v life!!




    Just pay the bill or if you know you can't afford it...why do you have it in the first place??? Also, these Directv ads that you all call misleading, you guys need to learn how to be good consumers. Read all information...including the small print on the bottom of the add. DUMBASSES!!!
    DirecTV CSR 10/25/10 11:12PM

    Most all calls are due to customer ignorance!
    Michael 10/21/10 1:01AM

    Wake up, read a a contract, we do not promote any thing that the customer is unaware of. Most people do not read the fine print. Get a magnifying glass,
    Anonymous 4/10/10 5:53PM

    considering the current economic crisis, it really doesn't surprise me that customers have no f*cking clue what they are doing when they sign up. You have been warned.

    DTVEMPLOYEE 4/7/10 2:28PM

    U.S_DISHREP 12/21/10 6:12AM
  • DIRECTV are crooks ,There customer service sucks,They hang up more often than answer a question. Do not use this company . 3 months ago today i switched from dish because of a so called 3 month promo deal that i was told would be 69$ a month . have been charged 189$ for two moths now . every time i called customer service i was told i needed to be educated. I am An AMERICAN damn it , if anything there customer service reps need to be EDUCATED.Needless to say i am a happy DISH network customer again today and gladly paid the 200$ bad credit fee to have my dish hooked back up . I WILL NEVER USE DIRECTV AGAIN SO HELP ME GOD!!!!

    Notahappycustomer 12/21/10 5:56AM
  • CROOKS THEIVES LIARS THE BIGGEST BUNCH OF LIARS AND WORST COMPANY I HAVE EVER HAD THE
    DISPLEASER TO DEAL WITH I
    ORDERED THE VERIZON PACKAGE DEAL DIREC TV
    MADE SURE THAT I WAS NOT QUALIFID BY PUT
    TING THE ACCOUNT INTO 2 NAMES COST ME MORE
    MONEY FAILED TO TELL ME ABOUT THE REQIRED
    REBATE TOK 4 PHONE CALLS AND 6 HOURS TOTAL
    TO FIND THIS OUT DID THE REBATE BUT I GOT
    BILLS WITH PACKAGES I DIDNT ASK FOR WAS TOLD I NEVER DID THE REBATE THEY HAVE A RECORD OF MY CALLS AND THE LENTH OF CALLS AND THE REP
    I SPOKE TO BUT SAID THEY CANT HELP ME AND IF
    I WANT TO CANCEL IT WILL COST 750 BUT I CAN
    TAKE LEGAL ACTION IF I WISH WISH I COULD
    AFFORD TO WHEN MY CONTRACT IS OVER I AM
    DONE AND BACK TO DISH EVEVEN MY ARMY
    RECUITER DID LIE THIS MUCH
    JOE IN RADFORD VA PS CHARLE 52776 IS MORE
    THEN LESS THEN HELPFUL

    Anonymous 12/18/10 9:18PM
  • worst customer service ever they lied every time i called them about the deal i was suppose to get and for a mistake they did the supervisor lied to me that she was going to refund my monedy simply terrible company

    Anonymous 12/18/10 12:14PM
  • The best luck I have had dealing with Directv comes from doing everything online. I have been hung up on twice while trying to resolve issues. The only drawback about doing stuff online is that you will not be able to downgrade a package without talking to someone if you have the Premier. I also ordered them to come and install the Cinema feature and On Demand because I only have a wireless broadband so they have to connect it through outside. The really bad part about the order is that after I placed it they send me to an order confirmation deparment. The guy had a thick Indian accent and I could barely understand him. I had already given them my credit card information and then they need to confirm it with a different section? WTF? Sounds like they are having problems directing funds and that concerns me. The installer was friendly and he did a good job.

    El Chico Grande 12/17/10 1:31PM
  • call customer svc. trying to get tech out lost tv wednesday and was told the next available appt. was monday i think that terrible that you have to wait 5 day for a tech and in the time due without tv.

    Anonymous 12/17/10 8:05AM
  • I've been a directv customer for about 10 years. I like the signal but that is the only thing that I like about it. And that's when it's not going out from the weather. Everything from the cost to customer service is extremely poor. All I recieved was basic-expanded service with HD. I paid 80 dollars every month and received nothing. I owned my own equipment, had not insurance, premium channles, pay per view - Nothing. and for 80 dollars. What a rip off. And that might be OK if the customer service was good. But every time I called I was met with rude people who made every effort to avoid helping me. So I cancelled my service and went with Bright House Network. That was the best thing I have ever done. I now receive free HD for life, free Showtime and The Movie Channel, Free On-Demand channels and all in a better picture and sound quality than Directv. I bundled the deal and receive unlimited local and long distance with a lot of other phone options. I receive Internet Roadrunner Turbo. All that for $119.00 a month pre tax. I have no contract and can cancel at any time and if anything goes wrong with the equipment they replace it free and will come out any time day or night. All I can say it WOW!! Was I ever stupid for Signing on with Directv. You better run and hide cause there cost are going up too.

    Dan 12/16/10 4:43PM
  • I'm an American,I do not like trying to solve a problem with some one who speaks english but is not understanding it. The culture is not near the same. I was in the US Navy for 34 years. Spend a lot of time in the far east. I pay for this service with American dollars.
    I expect customer service to be american!
    I'm a buy american person.

    Anonymous 12/15/10 2:24PM
  • THEY MAKE THE MAFIA LOOK LIKE KINDERGARTEN!

    In 08/2010, I purchased a package through AAA that would include DirecTV for my TV and Windstream for my landline and internet.

    The Windstream part is still not functioning properly.

    Although the package was set up through DirecTV, they send separate bills and hold themselves completely blameless both for any lack of service their "partner" provides, and for any lies their own DirecTV employees tell you over the phone.

    I was told my rebate was for my "bundle-that's-not-bundled". I did not submit my rebate over the internet UNTIL I HAD SEMI-FUNCTIONING INTERNET--and thereby, a semi-functioning "bundle". DirecTV will not honor my rebate.

    They pass me around to wrong departments over the phone, until they either hang up on me or promise to have a manager call back. Which is invariably a lie. I have sat on the phone with DirecTV for hours--repeatedly. I am refused contact to anyone at DirecTV who has the authority to correct their endless bungling.

    DirecTV SUCKS! 12/15/10 1:05PM
  • Been having sporadic trouble with receiver box not reading the card. Finally, overnight, the power to the receiver shut off completely.

    After trying some reset options, I contacted Customer Service. Our phone connection was extremely staticy, but the tech said he could hear me OK. He was patient when I had to have him repeat things due to connection.

    New receiver being sent out through same day service. Current (dead) receiver is a refurbished one. Overall we've had many years of service with DirecTV with only a few hiccups overall, it has been a worthwhile service. In a rural location we can only get satelite TV if we want TV service.

    Anonymous 12/15/10 9:08AM
  • Direct TV has become its own worst enemy. I remember the humble beginnings "we are here to save you from the awful greedy cable company". Now they are the greedy awful satellite company. when you call Customer Service (and I use that term loosely) you end up with a minimum wage smart ass that thinks they are the next CEO. Speaking of CEO, white salary of 15 million per year not including stock options reflects the companies feelings for the customer. DROP CHANNELS but keep the price high. The contract issued by Direct TV means nothing to them I pay X you give X. Where is the refund for all the contracted channels I paid for and you discontinued? With the cost of White's Salary I would think if he is not smart enough to fix these issues fire him. He is not the only option for service and more important in the current economic times THIS IS A BUYERS MARKET. Who hired this idiot anyway, I must say he was a good actor on Undercover Boss with his humble life style. But how soon we forget the fall is much faster than the climb. I don't think Direct TV has the guts to let this email appear, now prove me wrong let see if you can stand strong on merit
    Happy TV Watching
    From The of home of the World Champion New Orleans Saints/Who Dat
    Rajun Cajun M Olier

    Anonymous 12/13/10 4:22AM
  • On Friday, December 3-4 sometime during the night my DVR Receiver went out. I pushed the re-set button, and got a bar graph with a message indicating that the Disc was being scanned, and it would take a few hours. 36 hours later the bar graph disappeared, but the receiver would not take a command from the remote.On December 5 I called Direct TV support, and after some tests at the direction of a technician it was determined the Receiver had gone bad. The tech sent us another receiver which was received December 8. After several attempts by me to get the new one to receive I called Direct TV support. A female person tried to walk me through the connections, but none worked. She said a service person would come out Monday, December 13. I asked for something sooner, and she said that was the earliest one would be available. I OKd it, but after thinking about the delay I decided to call a local person I knew who said he did "work for Direct TV". I asked him if he could come out, and he was here the next morning (December 8). He worked trying to make a connection for more than two hours, and after talking on the phone to a Direct TV person he made the connection. He charged me $115.I have 3 other receivers, but the only one with a DVR was the one that was out. I don`t know if the man who came out was from Direct TV (James Greene, Lexington, KY) or not, but I thought the $115 was excessive. I have always had great service from Direct TV when I needed it in the past, but the delay in being able to get someone to come out, I feel, was excessive.

    Anonymous 12/12/10 1:06PM
  • My wife and I are disappointed with Direct TV. We came back a year ago in hopes that things would be better (as promised). We have not been overwhelmed. We pay $150.00 a month and don't think we are getting a $150.00 product. Lately the tv in our family room (the one we use the most) has been cutting off and re-booting 2 to three times a day. I called for help and after 40 minutes on the phone the representative gave up and scheduled me and appointment for the next day. After waiting for three hours into my "window" the tech came and replaced a cable coupling and said the problem was fixed. That night I took a follow-up survey saying things were fine. The next day I was called again and replied that things were fine. Five minutes later the tv was out again. I called the supervisor as I was told and got voice mail. He has never called back. I then called customer service and was told nothing could be done last night but that field services would be calling me the next morning and they would have someone here within an hour. They did call but said they could not be out until tomorrow (within a four hour window). Once again I have to take off work and lose money so I can get this system fixed (I think I need a new box).

    Needless to say we are upset and disappointed especially with the money we are paying. To be honest, we are considering dropping Direct TV when our contract is over and go with our local cable company (my brother has them and loves them).

    We hope tomorrow the situation can be resolved and we can put this behind us. If not, it may be time to move on.

    Thank You,
    Michael and Jean Magathan
    mamagathan@cox.net

    Michael Magathan 12/12/10 9:41AM
  • Service is decent, customer service is terrible

    Anonymous 12/8/10 1:28PM
  • My home along with over 300 others burned down in Nov 08. The week following the fire, I called to cancel my account. They said they were sorry for the fire and asked if I would send back the equipment. I said there is nothing left of our homes or the equipment. Again they appoligized. They said do not worry aobut anything, they would suspend our account until our home was back or we start service somewhere else. The next thing I know is they send 3 boxes 3 month later for me to send the equipment back. Again I called to say that there is nothing left from the fire. Do not worry they said. Next week I get a collection letter demanding money for the equiment and the service terminating prior to the end of the contract. ARE THEY KIDDING ME? When I called back, all prior calls I made were edited or deleted in their files. I was then told that the refund they gave me for the time (we always have to pay a month in advance) was an error and that our account had be turned over to collections. I had to pay them to keep it our of collections based on an atty's recomendation of how much money is your time worth in aggrevation. Directv - you are harrible liars and I will never come back to you! 2 years to clear this up. What have you done to the other homeowners who loist their homes in the Sylmar CA wildfires of 2008?

    ChgNsylmar 12/7/10 9:50PM
  • SOoo this is my DTV horror story. In June I used my debit card to pay my sisters bill for her. Not once did anyone tell me that if i used this card to pay this acct would it be kept on record and if she didnt pay her bill or it was shut off they would take it from my bank acct. In November DTV took 534.00 out of my checking account to pay off the bill my sister owed!!!! Now they refuse to give it back to me...I at no time had DTV at my house nor did i enjoy the props of it... My lights were turned off bill went unpaid due to this ...

    zorya59 12/7/10 9:42AM
  • I have called 3 times and ordered new remotes as two of ours have been damaged. We have protection plan, but each time they transferred me to another dept. and our connection was lost, so how in the world do we get these remotes replaced or is your protection agreement bogus

    Anonymous 12/7/10 8:53AM
  • I called on 12/3/10, and talked to a customer service person. I told her that we had a new roof installed that day.The roofing contractor put the dish back in the same location after the roofing job was completed. the roofer also stated that Direct T. V. might have to come out and adjust the picture. When I called to schedule service,I was told there will be a chargeof $49.99. I was told this was not covered under my service contract.This is unbelievable.Come March you can and take everything out.

    Anonymous 12/5/10 8:09PM
  • I'm now not surprised to see all the other negative comments abot DTV customer service. The people that I spoke with were polite, but I was bounced from agent to agent / dept to dept and was cut off a few times. Many of the agents seemed uninformed. A "supervisor" was obviously unfamiliar with thier website.
    All I wanted was an expedited delivery (overnight) on a new receiver. Imn this day in age when one can get streaming video on a phone in the Himalayas, you would think you could get your sat. box replaced. My advice to DTV is to "partner up" with some big retailers like BestBuy or Walmart so that customers can purchase thier hardware conveniently and on demand. This would free up capital and human resource to concentrate on "SERVICE" (both internally and customer).

    irate1 12/3/10 10:47AM
  • Directv sold me a package include a bundle with Windstream. It's been 3 months and the bundle discount is still not on my bill. What is worse is the customer service which cannot fix this problem or help. It's a constant "Let me transfer you to x" story. Then I'm hung up on, sent back to the front of the phone queue, or sent somewhere that cannot help and get transfered again. The other story is "It will show on the next bill" No one at this company can help. It's pitiful and the worst customer experiene I've had in 10 years.

    paul704h 12/1/10 7:33AM
  • I first got my service in April 09. The first month my service were disrubted 4 times. Because I had automated payment set up they took the next months payment. I called to see if they could reimburse me for the time I was without. They accomodated me. I ordered a couple of movie, called got off the automated payment plan. Moved. Upon moving DirecTV informed me that I would have to pay my bill in full before they can have my service transferred and reinstalled. Okay did that, in the process ordered the NFL package for my boys. Tech comes out the next day, can't get a reception had to cancel services. YEAH ME right, no cancellation fee? WRONG!!!!! I was informed by Mike that "OH because you were unable to get the service transferred we will refund you for the NFL package." After returning the boxes, Now I supposedly owe money for movies (10.00) I ordered in April, the NFL packet (54.99)they refunded me, (never saw), and 123.19 for the next months bill for a closed account. Which they took from a card that I was informed was removed after the automated payment was stopped. I spoke with a manager, was issued a refund I never got and now I'm being harrassed for 53.80, for an account that had to be paid in full prior to being transferred. DIRECTV IS SOME CRAP, SUCK IT UP PAY THE CANCELLATION FEE AND GET OUT WHILE YOU STILL CAN.

    Pissed in Temple HIlls 12/1/10 6:17AM
  • I wonder how a company like DIRECTV can stay in business with the way they do business. I ordered my service on 11/19/2010 and was given an installation date of 11/30/2010 with the following confirmation 143789222. The installation was scheduled between 0800-1200. I made sure I did everything they ask. I was given a call this morning by the tech that was to do the installation. He said they were running behind and it would be a little later in the day before he could do the installation. We sat a time for 4:30pm. Around 3:30pm I got a call saying the the Tech would be at my house within the hour. At 4:16 I received another call stating that because of weather the Tech would like to reschedule my installation. Now I've already lost an entire day of work because I sat at my house waiting for them to arrive. It didn't start raining until 3:00pm. Still I figured well it's not the Techs fault the weather turned bad. Now I waited until today to cancel my cable just like I was told to do by the DIRECTV Customer Service Rep that took my order. I figured they would come the first thing in the morning. Guess again. The Rep on the phone tells me it will now be Dec. 11, 2010 before they can install my service. So I'm suppose to sit here with no service for Television or cable for another two weeks. Does it not make sence that you would move tomorrow schedule back until you completed todays. No these SO CALLED PROFESSIONALS want tomorrows schedule to be good and just screw the people that were scheduled today over. So by being understanding and working with this company on the schedule problem just cost me a day of work and 11 more days without service. Thanks DIRECTV I appreciate your professionalism.

    cjames3 11/30/10 4:47PM
  • Bad customer service. They charged me for service that was supposed to be free of cost with our package and refused to even credit it. Tried talking to umpteen number of people and nobody seems to care about the customer. Horrible horrible customer service.Very disappointed. I should have remained with Dish network. They have a great customer service team. Definitely writing to the corporate office and filing complaints every place possible about this company and the people who I spoke with.

    Frustrated Customer 11/27/10 1:28PM
  • Icalled your overseas customer serv center for the third time. As usual get no help .. I asked them not to draft on my account since there is a hold on it..Supervisor David said he could not stop the hold.. Why not ask for a telephone # for the president of the company.. He sAID HE DOES NOT HAVE A PHONE.. HE NEEDS TO WATCH UNDERCOVER BOSS ON SUNDAY NIGHT.. I ASKED FOR PHONE # 2 CORP. OFFICE WAS TOLD THEY HAD A POST OFFICE BOX.. I NEVER HAD A PROBLEM WITH DISH NETWORK . I EMAILED YOUR SERVICE CENTER TODAY 11-26-10 IF SOMEONE AT DIRECT IN AMAERICA CAN HELP ME

    PEEDLUM1948 11/26/10 1:52PM
  • Well it is Thanksgiving morning and I am still with out direct tv. It has been down for almost 24 hours with no help from customer service. I have called twice and all they say is it takes a little while for it to scan the hard drive, yeah like 15 hours! Now it is checking the antenna connections. This will probaly take another 15 hours. I guess this is what happens when you sign a long term contract. Just wanted to say thanks for the supportand please call me so we can work out the details of me getting out of this contract. thanksgiving with no football THANKS DIRECT TV!

    Anonymous 11/25/10 6:18AM
  • DIRECTV just took money out my account without my permission. They have the worse customer service. I even had a manager to hang up on me.... Not liking this company at all....

    lucky1975 11/23/10 12:37PM
  • Why in the H### can't I speak to a person.I am paying for service not some computer voice.Once you get this direct tv you are on your own.

    Anonymous 11/22/10 11:09AM
  • Called to upgrade my service to HD. Spoke to 3 different people that almost spoke English, got 3 different quotes ranging from $99 to over $180 for the upgrade and I am no closer to having HD tv than when I initiated the call. Appauling customer service.... and they don't even to seem to care how bad their service is. All of the "Great Customer Service" advertising is BOGUS!!!

    Anonymous 11/21/10 5:22AM
  • James Stansbury 40734873 The TV shows come on and off the satelite has connected for 10 hours code 920 it says It's been like this for 4 days since it rained and the wind came called usually takes 4 phone calls for anyone calls they tighten it up but it needs to be stableized. Really not happy with the response time if it happens again I will take it out and take it to the office and ask all your stuff to be removed. I will go back to cable at least they fix it the same day you call. take a week or more for you guys. very frustrating when your watching TV and it keeps going out.

    James 11/18/10 8:28PM
  • They owe me $93.95 for over payment. I suspend my service since it si a summer home. I called and asked for the money to be refunded andi was told they don't refund any money unless it is $100.00 or more.
    Therefore, they want to HOLD my money for 6 months until I open my summer place again.

    Isn't this against the law?

    Anonymous 11/18/10 3:07PM
  • the very worst!!!!!! and then they want $105 to fix their problems

    Anonymous 11/17/10 2:54PM
  • I called Directv customer service three (3) times today and every time I got someone from another country.

    Is Directv a US company who is adding to unemployment problem here in the US?

    What's sad is no body from DirecTV or the US government are reading these complaints. Our government talks the talk when it comes to job creation, but the sad truth is, big business has the US government in their back pocket.

    When will the American people elect someone with a set of balls?

    NY 11/17/10 1:40PM
  • I have been a Direct TV customer since they started up. I find the service to continue to get worse and worse. They add services to your bill without you permission and when you call in to talk to someone chances are that a 2 year old could help you better. The cost continues to move upward and it is far from worth the $$ we pay. Bye bye Direct TV..don't need your crap!

    Anonymous 11/17/10 7:27AM
  • Directv is the worst company ever. All they do is lie and lie some more. You can't actually ever talk to anyone, when you try they just put you on hold or put you on an open line. I've spent more time on hold with them than any other company in my life. I wish that the BBB would do something!

    Anonymous 11/15/10 9:37AM
  • The sales person lied to us! We were assured that the silicon coating on the receiver on our roof would keep snow from accumulating and block our signal. First snowstorm of the year. Guess what! No service for the last 2 hours. Having to go out and clear the snow every time it snows is unsafe and impractical. I live in Minnesota. From now until May we will be without signal who know how much. I don't appreciate that sales people lie just to get a sale. This was dishonest and should make our contract void. Believe me direct TV you will be as sick of hearing from me as Minnesotans will be sick of snow by April. You hear from me EVERY TIME I am without service.

    Anonymous 11/13/10 10:05AM
  • Directv is a big MESS. started service with them in Feb of this year and am still calling them about a problem from the beginning.cust serv is the worst i have ever seen.It is my mother who signed up with them n Feb,2010 after her Dish contract exp'd.I have since had to call them every month and to this date the prob is not resolved....My mother is 69 yrs old, is permantly totally disabled so I try to take care of her business like this for her.These people are complete crooks and they know it.I have asked and begged for them to just play back the recordings of the calls they claim they made and they will see that I have in fact called them from the beg about the lies that was told regarding the contract.They misrepresent their pkgs leading you to believe you are getting one thing and the bill comes in and they are WRONG and doesnt matter how many times you call they will NOT fix their own mistake or if they do fix it it will cost you to correct what they messed up. BAD BAD BAD company........WOW is what I'm left to say, WOW not in a good way. be very careful of what you sign up for, doesnt matter they will change it and if you want them to fix it it will cost you......RUN RUN RUN from any temptation to agree to a contract....you have other options.

    lamcclelland 11/12/10 7:28PM
  • DirecTV has one of the worst customer service programs I've recently been subjected to. Their contracts are NOT clearly explained (and for you DirecTV folks that say we should all read the fine print I would challenge you to look internally and see that if there are THOUSANDS complaining about this then your sales people should be more clear about reading the fine print. I would also challenge that there maybe shouldn't be an entire dictionary of fine print. I really think my car had less of an owners manual).

    Poor policy aside I attempted to contact customer service via email requesting cancellation. I received an email back saying that I needed to call them to cancel my service within 5 days. What? Why...as the paying customer...is the onus on ME to contact THEM to get the action I requested accomplished. I didn't call them because - imagine this - I've got a job and I'm busy. Next thing I know I'm getting bills for the service and again have to contact them and request cancellation. At that point I receive notification that they are doing it - but not for another 10 days and I'll be billed for the difference. The last email states that they are going to charge me an egregious amount of early cancellation AND that they reserve the right to charge me more at their discretion.

    I'll keep my vulgarities to myself but I'd argue that if DirecTV spent more time with upfront clarity and customer service then they wouldn't have to spend so much time continually trying to look for new customers. Existing customers stick around if they are treated as ignorant sheep. (And I use the word ignorant because that's how numerous DirecTV agents refer to their customers in their posts on this site.)

    Never to do business with DirecT 11/10/10 8:15PM
  • I AM A NEW CUSTOMER WITH DIRECT TV..IT HAS BEEN A NIGHT MARE..THEY LIE SO MUCH REGARDIN THERE CHOICE PACKET..DIRECT TV ONLY CARES ABOUT DA MONEY AND NOT THE CUSTOMER.DIRECT TV SAY DAT THEY HAVE DA BEST CUSTOMER SERVICE NOT TRUE DNT BELIEVE DAT :-( I AM SO UN HAPPY WITH THEM...I WANT TO GET OUT THERE CONTRACT.

    Anonymous 11/9/10 4:40PM
  • Wow, what lousy customer service. My father was a DirecTV subscriber, and he recently passed away. Closing his account has been more difficult than closing bank accounts and credit cards. Getting paid for returning the equipment has now taken more than 90 days with at least 3 hours total spent on hold. I am not holding my breath for a good resolution.

    J_Low 11/9/10 2:35PM
  • I feel like I was scammed by Direct TV!!!! I signed up for the choice ultimate package. When I got my bill, someone at Direct TV had signed me up for the Premium pkg. plus NFL Sunday Ticket. I was on the phone for over an hour with 5 different people there (4 of which did not speak very good English). They keep telling me that I signed up for the package and there is nothing they can do about it! The last person told me since I didn't like Football, maybe I could charge the neighbors to watch it, they could bring the snacks and they would have to play Monopoly afterwards. Then she laughed! Some Customer Service!!!! Now I feel I'm stuck for 2 years with something that I did not ask for. I will be sending a certified letter tomorrow and a letter to the Better Business Bureau. I'll pay the Cancellation Fee and Go with another provider. Buyer Beware! From Deborah Clary, Midlothian, Virginia

    Unsatisfied Customer 11/8/10 6:49PM
  • Dealing with Direct tv has been the worst experience. I HATE everytime I know I have to call them because it always ends with me being frustrated and no solution to my problem. They always have the same answer "I can't do anything about it". The worse part is they keep me on hold for long periods of time, are clueless about what to do, and I have to keep calling back bc they hang up. When I finally get the chance to speak to the supervisor which is the "team leader"( she has the worse attitude and doesn't care about my needs as a customer. I just don't understand how the company can take a large amount of money out of my bank account in one day without my consent and when I call they tell me they can only give me less than half back and I have to wait more than a month to get MY MONEY BACK!!!!!!!!!!!! Good bye direct tv!
    Stay away from "team leader" Imee Martinez ID#100090687

    Anonymous 11/5/10 1:38PM
  • I am disappointed with your customer service, to the point that I would like to terminate my service after many years of being satisfied. Last Friday, I tried to arrange for a service call because one of my receivers is not working. I was told I had to first pay an outstanding balance. Although surprised, I paid 223 dollars. It turns out that the payment I made was on an account that had not been in use in years, but was turned on by Directv without my authorization. The account was for an apartment in which I have not lived for about a year. Nevertheless, I paid the money and subsequently, I was told I would receive a refund. At the same time I was assured that the service call for my current system was scheduled and would take place today, 3 nov 10. When no one showed up today, I called your tech support people to inquire. I was again told that my current account is in arrears. I have always paid my account for the past 15 years or so, and I was about to do so again. However, the person I was speaking with did not show me common courtesy, simply kept repeating that I had to pay, and that no service call could be scheduled for several days in any event. It gave me pause to consider whether or not I was signed on to the correct service. I am expecting the return of my overpayment on the unused account (not my mistake; it was demanded by your first customer agent), I have had no service since last Friday, I have had at least 2 service calls in the past month that obviously did not correct the problem, and I am now being treated rather harshly by someone at the other end of the telephone, David employee number 459459. That's the number he gave me.

    I want better service. I want polite service. I don't want to be "slammed" and unwanted service reactivated. I don't want to wait "at least 4 days" for a service call.

    What can you do for me?

    Anonymous 11/3/10 6:03PM
  • We have had DIRECTV at our primary residence since 1997. When we bought a vacation home in another location of the state, we went with DISH because we could go into a storefront and talk to real people who set up our account on the spot. Then DISH dropped Fox & we decided to go with DIRECTV at the vacation home as well as our primary residence - That's when we learned how really inept DIRECTV Customer Service is. We have spent numerous hours & been through 10 different representatives just trying to get our local channels set. We were actually told at one time that there was no supervisor available to help us with our problem. The technical people are much more informed than the people that work in customer service (actually "Customer Service" is an oxymoron!) There is no such thing with DirecTV. I wish DirecTV's president would go on "Undercover Boss" to see if he could find an employee deserving of recognition. I know that these people think that they are doing the best job they can in dealing with the customers, but I'm sorry to say that our experience has been totally negative. We are educated people and not some yahoo out here who doesn't know up from down. I hope that at some point, DIRECTV gets it act together & provides their employees with better training. I will say congratulations and thanks to Ferrell out of Dallas, TX who was able to at least get our local channels programmed at our primary address.

    Cissy from Texas 11/3/10 3:35PM
  • if all else fails
    call 866.785.5536 for the CAT (Customer Advocate Team) or email custadvocfollowup@directv.com...
    for the fon ask for rachel ID#Y4638, Grd ID#U1455, Ronnie ID#U5252 or lying Benjamin ID#X3323
    for email jest put one of these agent name and ID in the subject line
    BE WARNED these are well trained corporate sweet talkers, there is no way to get to elected officers, but you could email Ms. Filipiak at the the website www.investor.directv.com/officers.cfm... BE WARNED this will get you right back to the CAT
    None of these agents, their supervisors, nor the supervisors managers have ever read W. Edwards Deming works on quality customer care, will NEVER apologize for their behaviours (they will apologize for YOUR frustrations...huh?). In fact CAT agent Benjamin ID#3323 actual stated "I am not going to apologize for what DirecTV does" . then he changes this to "I will never apologize for any of DirecTV's policies and procedures" , then lied that he ever said the first statement even after hearing the recording that he told him we were making at the beginning or the conversation.
    Never use the agents of CustCare, Billing, or Financial..they will offer bad information (fax numbers, resolution process, bad contact numbers , bad return fon numbers) but record ALL contacts will any agent/supervisor/manager including CAT
    Always record any conversation with DirecTV, and well you talk with any agent at any level, ask to have that agent read your acct notes (record these too)
    Wish you the best of resolution with this corporation... those fees you pay are used for the best corporate training and officer firewalls

    piper 11/3/10 10:34AM
  • After two days of trying to get my Direct TV receivers to operate I quit. They admitted that they screwed up but my telephone company was the one that had to fix it. So guess what since we do not have TV now think we will simple switch to Dish since they want my business while Direct TV apparently does not.

    Anonymous 11/2/10 11:14PM
  • You employees there...it is because you are all incompetent! You all do not know what customer service is! I have been in customer service for 10 years and I would never respond to a customer the way that you representatives do there at the call center!
    I have read most of the complaints and honestly, they are all correct! You do not try to resolve issues, you just speak in circles and it is like a record over and over. You do not have supervisors or managers that can talk to customers and if you did, they are just as incompetent if that is who you actually talking with in the first place!
    Directv has the most incompetent people claiming to be customer service representatives. Directv should be ashamed to call these people answering the phone, customer service reps! I have never experienced such terrible customer service, not to mention, the disrespect of being hung up on and having to call back just to have to repeat yourself again and again. I believe that no one there understands what "note" is or either they just don't care, so no one knows what the heck is going on there!
    All we wanted to do was to make a payment and the customer service rep said that we were not authorized to make that payment because it was in my husband's mother's name! what a joke! I never knew the day would come when a company didnt want to take a payment! They would not even give us the address to where the payment should be sent! and to try to have the account put in your name and taken out of another name, forget it! Even after all proper documents had been faxed to them 7 days before, of course, they have no record of that, and all they can say is; you are not authorized to make changes to the account"! no kidding, all I want to do is make a damn payment! Then ask for a supervisor and they put another incompetent employee on the line who pretends to be a manager and she talks in riddles as well, never once was there, "let me check and see if we can resolve this matter some way and I will get back with you" what a joke!
    I had dish network for many, many years and never ever had any problem or incompetentcy with them! The only reason I switched to Directv was because of a package deal with ATT. I wish I had never switched! Dish Network is awesome and I will be going back to them! We supposedly have a contract with Directv but, how can you honor that when you can't get anyone to help you with an address change so that you can get billed to the new address! Well, I guess they will not be getting paid and I will be reporting them to the BBB! Whatever you do, do not go with Directv! the customer service is terrible and they do not want to help you in anyway! I believe they are only there, just to get a paycheck! I realize what you employees go through, because I worked at a call center, and never did I not once, speak to my customers in a way that you do there at Directv! not to mention, you do hang up on customers! I saw that mentioned in one of the employee comments, that it isn't on Directv's end, so then, is that just a coinsidence that 95% of your customes are ending up with dropped calls??! No, don't think so!
    So if anyone is thinking of using Directv, then please think again! You will not get what you expected and the customer service and tech support is horrible! One month, they will charge you one fee, then the next time, it will be something totally different. First call, we were to only pay them $115.00, next call, one week later, different sales rep, 135.00! wow, what an increase in a week! One more thing...you can place your order for Directv from the internet and all you need is an account number with ATT, and you can be any Jane Doe, but you can't make that payment because it is in someone else's name and when you try to get it in your name, you can't! But they didn't have a problem setting up an account for you! Never seen a company so incompetent in dealing with their customers! I guess we will have to figure it out on our own on have to get you paid!

    anonymous 11/2/10 7:34PM
  • Direct TV has the worst customer service I have ever dealt with. I called 5 different times and got 5 different stories. Then when I told them the situation, they would not help me. They said they could not change it in their system. They must have terrible training for people to not know what is going on and then the supervisors can't help fix the problem. I will never recommend this to anyone and am seriously concidering a new provider!!

    barrme 11/2/10 7:00PM
  • Simple request. Want to upgrade my DVR to an HD-DVR, what will it cost? And then, how much for the whole home DVR along with the HD upgrade that I need.

    45 minutes, and numerous conflicting prices and term commitments that did and did not include various credits - I finally gave up. They were incapable of giving me a straight answer.

    They suck.

    Anonymous 11/1/10 10:54AM
  • When I signed up with Direct TV I receive the NFL package. I never used it and called to cancel it. I was told that it could not be canceled until the season was over. So, I called back in Jan. and specifically asked that that package be canceled. Well it wasn't, and now they tell me that I will have to wait until next Jan. because they can't cancel it. It is on an automatic renewal and even though I told them in Nov. of last year and then again in Jan. they still won't cancel that package. This is nothing less than extortion.

    Chris 10/30/10 8:41AM
  • I have been a customer for 2&1/2 years. We moved and set up service with them @ the new location. They came and installed new equipment, the installer threw away the old equipment and now DT wants $45 for each reciever (i paid $160 for each in lease fees). They also did not turn off the old location and are charging us an extra month of service because of their mistake!!!

    Anonymous 10/28/10 9:38PM
  • On Tuesday we had an new HD DVR installed on our System. Since that time we have realized that you are pulling a bait and switch with the information you put out about being able to record a show and watch it on another set as long as you have an HD reciever. Well, we just found out that you have to pay an additional $99 to do this.

    You also cannot autotune on the set that is connected to the DVR reciever. What a useless mess this is.

    My husband called and asked to have the DVR receiver taken out and they say they will have to charge us for that! What kind of crooked business are you running.

    My next message will be to all the corporate people telling them that we feel like you are practicing unethical business practices.

    Disgusted Customer Future Dish c 10/28/10 7:00AM
  • The TV serice is OK. Customer support is terrible. Web site is terrible.
    I've spent over 1/2 hour and cannot find out my account nor my balance.
    I noticed that your customer service rating is TERRIBLE. That's shameful.
    Your only competetion - DishTV - are criminals. What consumers need is 4-5 competitors to chose from.

    Marvin Shelley 10/28/10 4:00AM
  • I was sold a subscription and prommised a low price. When the billing came they did not bill for what I was sold. It is classic bait and switch tactics Direct TV uses. Beware of fraudulent practices by direct tv.

    Anonymous 10/27/10 3:32PM
  • STAY AWAY FROM DIREC TV!!!!!!! I recently moved to OR and had to establish new service after having them for several years. They were more than happy to get things going, at the time I only had one TV so I ordered only one box with the assurance that when I did get a 2nd TV all I needed to do was call and order another box. What they didnt tell me was I would have to pay $300 for the box and to have it installed which includes an extra $50 just because I havnt been with them for more than a year at this address. I fought with them until I was blue in the face and got NO WHERE. I'm stuck with them and if I want to use my brand new tv I have no choice but to pay up, so thats what I did. I had to go out of town just after having it installed and when I got back I noticed that everything is messed up and I cant to things like pause live tv etc. I called them because I was very unhappy with the service and decided I wanted a dvr box instead, well guess what, THEY DONT SWAP OUT BOXES!! If I want the dvr box I have to return the box I paid for and Pay another $199 for the new box plus another $99 to install it and another $50 because I have not been with them for more than a year and to top it all off I get NO CREDIT for the box I am returning. If I cancel my service they will charge me $980. Every time I call them all they no how to say is I APOLOGIZE, its their favorite thing to say to you. All this company knows how to do is take money, money, money from its customers and then provide the worst customer service in the history of CS. So if you cancel your service with them, make sure to cancel the credit card they had for billing you, or they will charge the whole cancellation amount to it WITHOUT AUTHORIZATION!!

    llnisbet 10/23/10 3:24AM
  • your customer service leaves MUCH to be desired. This company -- which talks up how great their service has truly SUCKY SERVICE. 2 weeks to get stuff repaired -- then they charge you for fried parts which are their responsiblity. I truly cannot stand this company. I will never do business with you again and I'll be sharing this information with everyone I know. I will also be writing letters to the editor in my area newspaper and in the Seattle times. Your reputation will be affected by the negative press that will be generated via word of mouth and through the press.

    Anonymous 10/22/10 2:27PM
  • DO NOT CHOOSE DIRECT TV!!!!!
    I joined with rebates they hooked up wrong package which means they have to change satellite and charge a lot so I cancel. I get a call the next day and they talked me back in and they never showed up to reconnect and/or change new satellite,now I lost my rebates after being told I'd still have them, but hey still got my bill for the entire month when I was only connected for 3 days.

    Anonymous 10/21/10 4:49PM
  • customer service suck, this company lies alot and don't keep to their word. I will not recommend this company------sm

    Anonymous 10/20/10 6:13PM
  • This company knows nothing about customer service...They lie and just care about taking more money.Regret getting there service.
    Go to the BBB web site,they over 41,000 customer complaints...Wow nice job Directv and they have the lowest rating a company can get...F

    Anonymous 10/19/10 11:50AM
  • I have had nothing but problems,these people lie and do whatever they wish. When I ordered this service I ordered enough for four rooms,the tech only showed up with enough for two. So I had to buy two other receivers and another date to have a tech visit to put equipment in. Just last month they "added" the NFL ticket without permisson.And then wanted over three hundred for frickin TV service. DO NOT GO WITH DIRECT........THE CUSTOMER SERVICE SUCKS AND ARE VERY RUDE!!!! I had called about a problem we had and and all the tech did was laugh,very rude!!!! GO WITH DISH OR WHOM EVER YOU PREFER NOT DIRECT, THEY ARE A NEW DEFINITION TO THE WORD "SUCK".

    I_hate_DirectTV 10/16/10 9:08AM
  • A note of caution to those canceling service.Cancel the credit card that they have on file or you will be debited the cancelation fees plus any other fees that they can dream up,and there is nothing that you can do about it.

    ironcrossone

    ironcrossone 10/15/10 1:47PM
  • Haven't even had for a month and want to cancel, representative gave me lip service and promised me several things, but now I have my bill. Everything he promised was a lie. Since I haven't had for a month, will they still charge me to cancel it all?

    Buyers Remorse 10/15/10 1:17PM
  • This company SUCKS!!! DO NOT give credit card information to them. I helped someone out one month and paid their bill with my credit card. A few months later this friend cancelled their service and when I looked at my bank account statement that month I see a automatic debit for 980.65. I don't even have a direct TV account!!! I got my bank involved and luckily they are handling it...but according to my bank they have not refunded the money yet, although the representative I spoke with says that the money was returned to my account last month. Don't do business with this company, don't pay a bill for someone else. They will keep your credit card information and use it if and when they want to.

    Anonymous 10/15/10 1:11PM
  • This company has the worst customer service on the planet. I subscribed to Direct TV for four and a half years at my weekend home 70 miles from where I live in the city. I no longer have the service. My box and HD dish went out at the same time. The broken dish was located in the center of the roof almost hidden from view. The technician installed the new dish on the edge of the roof that faces the street and drilled new holes in the siding of the home that faces the street. He then rewired the system and ran the wires down the front of the house into the new holes. (Not good for curb appeal). When I discovered what he did I called and told Direct TV I wanted the new dish to replace the old dish and to be located where the old dish was located (and where my first non HD dish was located and installed by Direct TV four and a half years ago). The installer that was sent out said that it was Direct TV's policy not to install a dish in the middle of the roof. I called Direct TV and they said that was not true. Ther policy was to install the dish at a safe location that made the cusomer happy. Since Direct TV picked the location in the center of my roof and installed a standard dish four and a half years ago and a HD dish two years ago I believe it is safe to say the location is safe. Direct TV had the installer contact me for the third time. He laughed at me when I repeated Direct TV's policy. I called Direct TV several more times. After wasting hours I was told that there was nothing they could do. To make matters worse, when I cancelled my subscription they informed me that it is my responsibility to remove the dishes and wires from the roof. They will not remove them. Until they remove the dishes it will be a cold day in hell before they receive the receiver they are demanding.

    Hank 10/13/10 8:27AM
  • I've been with Directv since 1996 and after all these years,I have had the worse service ever. Out of all the companies I've dealt with this is by far the worst. Everytime I spoke to a customer service rep someone would have a different story and when you told them to go back in the notes some of them placed notes some of them didn't and its not like it makes a difference because you can never get in touch with the last person you spoke to. Everyone that you speak to cannot be tracked and the person you are on the phone with, if they disagread with what I was saying even, if they saw the notes that the other customer rep wrote they would state they were wrong and didn't know what they were talking about. Nobody can be trusted. Even when the Supervisor got on the phone and stated to me everything is taken care of and you will be charged this amount, then to be transfered to the verification department to confirm what that supervisor said, understanding this conversation is recorded. Then to go find out your bill is being charged more money than the supervisor or verification department discussed. I call that FRAUD. The Mindy the supervisor very rude telling me that I am wasting her time. When this is the 4th time that someone has been to my home and wasted my time and money and also the Tech's time and money. The Techs have been very helpful and they are also a witness to this because they are present when the discrepencies are made. They hear one rep. saying one thing and then another stating another. I will never refer Directv, they made my life hell and on top of that never cared to make me happy. Never tried to do right by there customer of over 15years. Except for Elayne she was wonderful at the end of this all she was genuine and sincere about what happened to me. And the tech Steve was wonderful as well. Thanks Directv for a terrible experience.

    Valerie Fiore 10/13/10 6:30AM
  • I just canceled DirecTV after ending a 2 year commitment. Every time I called to inquire on my contract end date, I was told the date of 9/24. I canceled 9/25. Two weeks later I am being charged a $120.00 "early termination fee"! Apparently now they are changing their story...saying that when I added a receiver when I moved a year ago, I agreed to another 18 month commitment. Like hell. This is crap that these companies can do business and lie to people like this. I never signed anything committing to another 18 months, and if I had, why wasn't I being told the new commitment end date when I called? They LIE. This company charges twice as much as Dish Network for the same TV. NEVER SIGN ANYTHING WITH DIRECT TV.

    KitKatLuvr2 10/12/10 2:18PM
  • I am forced to terminate services at this time due to lack of customer services and incompetent workers.I neded a relocation of a dish, and one removed so I wouldn't have a line of dishes on my house.I am at the limit of my patience and have undue stress due to this company. I have never broken a contract with any company before and I believe that Direct TV should cover 50% of the cost or all of the cost due to their unprofessional treatment, and misleading attitude to resolving my problem.

    Anonymous 10/10/10 6:14PM
  • Automated phone system is worthless if your problem does not fit ther predetermined issues. Highly irritating. After finally reaching a live person after three start overs, it was equally frustrating. They were insistant that the problem must fit their predetermined solutions. The receiver was dead. A new receiver will be shipped. Will miss all the weekend foorball games.

    DanielZS 10/9/10 9:03AM
  • My DVR froze up at 10pm at night -- and there is no tech support until 8am tomorrow morning -- recording is rude and says "Call back -- goodbye."

    Anonymous 10/8/10 10:42PM
  • Fantastic tech came out! BUT, the process of ordering, canceling, talking w/ "salespeople" was NOT pleasant nor efficient. Very frustrated w/ the entire process!!

    lucy 10/8/10 1:34PM
  • I was shopping around for tv service so I called and asked for information. He told me about a couple packages and it was actually not a bad experience... then things took a turn.
    He asked for my social, I didn't feel comfortable giving it out. So he ran a credit check I presume using my name and previous address. He told me I was a $0 order customer whatever that means. Great, thanks for the info, good to know my credit doesn't stink... then he insisted on having a credit card ON FILE.
    I told him I was still shopping around, had to consult with my roommate AND I needed a referral number from an existing DirectTV customer for that $100 rebate. He said it was just going to be ON FILE so that if I were to call back, I wouldn't have to go through the same process. He also said I could do the referral later which I KNOW is a lie and has to be done at time of order.
    Then he says if I decide to go with someone else I can cancel using a phone number he'd give me 24 days before installation. Cancel WHAT?!? Installation? I haven't ordered anything. When I told him I wasn't going to get the service all I got was a very heavy sigh and no response. Could hear background noise but nothing, no goodbye, no 'you're welcome' to my thanks, nothing.
    Be careful of their high pressure tactics and the way they position things.

    Anonymous 10/7/10 11:39AM
  • I have had direct tv for 15 days and my DVR system is allready messing up I called to get it fixed and the audimated voice said customer service is unavailable and my grandmother also has direct tv she has had to get 4 new DVRs because they all messed up

    Anonymous 10/4/10 10:37PM
  • STAY AWAY FROM THIS COMPANY!!!!!
    My daughter had an acct. in HER name but because I let her pay a couple of bills with my debit card, direct decided it was okay to start debiting MY checking acct. for her bills!
    I could not resolve this matter with direct after talking to 10 different people, including their financial dept. Apparently they have no way to contact the people I needed to talk to because they said they had no phone no. for them. All they had was a fax. Ha! I got my bank involved and they took care of the situation, and direct will no longer be able to debit money from MY acct.
    This is the worse company I have ever dealt with in my life, not to mention the service was horrible!

    nolongerasucker 10/4/10 10:26AM
  • I gave credit card information to pay for an additional receiver. AFTER giving the card info, I was told they would store it for future charges. I told him to cancel my order and purge my credit card data. They said it is impossible to delete the credit card information (3 supervisors confirmed this). They said company policy is such that they do not have to tell you BEFORE giving the card to them, so they are 'stealing’your card without consent. This is a legal issue. Customers must be informed prior to giving the credit card information that their card will be kept on file. This allows for the customer to choose to give consent before giving the information to the company. If this were an internet process, I would be required to check a box PRIOR to submitting my information. Without consent, a customer bring legal action for charges Direct TV makes their account. It would be interesting if everyone did that! I deleted my service. My privacy-- and choice-- matters!

    CK22 10/4/10 9:49AM
  • friend went to best buy and purchased one and gave to me so I added it on to my account
    I decided to move out of the country for retirement so I tried to cancel ,they told me I had a 2 year contract, I said no, did not know anything about that but 14 years should have taken care of that, they told me I owed them 140.00 so I said no I would not pay and called the bank to block them, bank said they would flag my account but direct got the
    140. I have talked to lots of very rude people ,I will go to better business bureau

    patpleger 9/30/10 12:00PM
  • I recently had another room of service added to my house and was appalled that it cost me the same as when I origianlly had my other rooms installed! Further, on line was an add to add a room for free. Mine was not free, it was another $170.00. What the heck is with Direct TV making you pay for boxes you can't uses anywhere else with any other service? What am I supposed to do with these when I'm done?
    And now, I have it set to record a show and it doesn't even record the whole thing and I keep missing the end.
    Thanks for this big pile of crap! what a rip off. I would adsvise everyone to not get direct tv

    motherbug 9/30/10 1:27AM
  • I am a Direct-TV customer. If I could get service from another source I would change immediately. Your customer service is terrible, awful, non-existent. You outsource all calls to Asia- People that do not understand English. Your telephone blocking maze is equal to the CIA. You do not want to talk to a customer- Only e-mail which I am sure no one reads. Your ad concerning moving service to a new location is a joke. My installer did not even put in a box in the wall, just a wire coming thru the sheetrock. When I asked the tech he said I could get a box at Wal-Mart for 50 cents. I suppost that I should have done the install myself. I bet this will not get published.

    Anonymous 9/29/10 8:21AM
  • I had my dirctv acct., on suspension and the customer svs. rep., went ahead and reconnected even with me setting a pass code on my account. This woman was able to get through, this shows me that directv does not have too much protection for our personal info., that we entrust to them. Now what I need is the internet address so that I can make a complaint, not only on the Rep., but also on the person who pretended to be me.

    elvee 9/28/10 9:33PM
  • On September 27 i called with a simple question. The girl that answered the phone was kind but could not answer my question completely. I asked to speak to her supervisor for further assistance. After 5 minutes or so i had the pleasure to speak to one of the most pompous, arrogant, "customer service" representatives I've ever encountered. After being told that "i was smart enough to understand his answer to my question" i then asked to speak to his supervisor. I was told that if he even mentioned my situation to his boss that he "would be laughed at and then fired". I should have done everybody a favor and pressed for that. I was unable to get his name, but this nameless individual was enough for me to cancel my subscription as soon as my contract is up. Hands down the worst customer service interaction ive ever had. Stay away

    Anonymous 9/28/10 6:34PM
  • Recently I canceled Dish Network because of all the extra charges after 6) years and I signed with Direct TV and I regret the decision with passion. They promised to send the installers on Saturday from 8am to 12am. They never showed-up I called and they told me they will be by 3pm, 3:30 no installers. I called again and they told me they will be in by 6pm. Finlay they showed-up at 6:15pm. After struggling with a simple installation they were done by 8:30pm & left all the wires loose all over the house. When testing the equipment I discovered that they gave me a 3) year old DVR with a small Hard drive when on their site they show pictures of the HR24 DVR. I was promised that I will be getting their latest HD DVR with 100Hr. of HD program capacity. They are one of the most dishonest company that I ever dealt in my life. After 6) telephone call and many hours on the phone they told me that they won't replaced the old model with the newer DVR. I would never ever recommend them to anyone in my lifetime. I can't wait for my 2) year contract to be over so I can cancel their service.

    Hate DTV Service 9/28/10 1:37PM
  • I think some of the reps. for Directv are getting a kick out of how many times their names and id # number a posted for poor customer service....lets and Mark #41055 to the list again

    Anonymous 9/27/10 8:40PM
  • My wife and I love to camp and recieve RV magazines. while looking thru one of these magazines I noticed an ad by Direct TV for an free RV kit which included a dish,tripod and 50 ft. of cable. I called the number and made contact with a female who ran thru her sales pitch so fast I was popped with a $99.94 charge on my credit card before I could blink. Afterwards I felt like I had been ripped off so I called the customer service number and was told they had no record of a charged on my account of $99.94. this concerned me so I called the number given to me by my credit card company which turned out to be a phone marketing company. I later discovered that I had not been told of the hidden charges and that I would be charged $64.34 instead of the $34.99 per month as was advertised in the mag. I wasn't told that I would be charge $5.00 for every additional reciever over one. Nor was I told I would be billed one month in advance which I recieved a bill three day after the dish was installed at my home. This is deceptive advertisement at best by a retail dealer of Direct TV. After calling three customer service personal and only getting the run around I finally spoke to a young man who was willing to help me resolve the problem. Remember to be careful when dealing with Direct TV advertisments in magazines.

    one time customer 9/27/10 6:04PM
  • Direct Tv has pretty much put me out of business./ They took out $550. without my authorization. which has cost me hundreds in overdafts and hot checks which I do not write. I promised to pay them on this coming Fri. and they took the money out anyway without informing me. DO NOT GIVE THESE PEOPLE YOUR CREDIT CARD INFO! They will not work with you. I am in the process of filing a class action lawsuit and reporting this to CNN. I want America to know what this company is doing to people.if there are any attorney's who want to get involved plz. respond to mancille@yahoo.com

    Anonymous 9/27/10 5:13PM
  • So...we got a phone call telling us to go pay our bill at the nearest kiosk or we would be disconnected...so we did on friday! On sunday morning they cut our service off anyway! When we called they said they had no record and could not look it up by reference number on our receipt..GO FIGURE! They now want us to pay the bill for the next month before they cut us back on. These people are the rudest most crooked people I have ever come in contact with! DO NOT DO BUISNESS WITH THESE PEOPLE!!!!!!!!!!!!!!!!!!

    LDSNIPES 9/26/10 8:11AM
  • I ordered Direct TV in August and received an installation date for Sept 23rd bet 8 to 12. I received a call and they changed the time to 12 to 4. I stayed home the entire day on sept 23rd and NO ONE showed up. I called at 6 pm and was told the installers cancelled because they didnt have the equipment and I would have to wait until Oct 15th to get the installation. There seems to be a shortage of HD boxes in my area and a shipment doesn't come in until Oct 15th. I won't be getting Direct TV. Lousy company.

    Southern belle 9/25/10 8:50AM
  • Has everyone gone home? I hear faint voices in the background; however, when oen person finally said, "hello", she immediately disappeared again.

    I have bounced from option to option, until there are no more options -- just holding a dead line. It's been over 5 minutes of waiting already and I'm still holding.

    Does DirectTV need a more DIRECT LINE -- a backup call center -- live people -- IVR?

    yokey2 9/23/10 2:52PM
  • Really not good service, i had to call in 5 times to change my address and 5 times to reship recovery kit.

    someperson 9/22/10 5:00PM
  • we moved last year and put our Direct TV service on suspension for 6 mos...we started our service, again, and told Direct TV we DID NOT WANT AUTOMATIC pay from our debit card....Direct TV deducted one month, we called them and told them no authorization for automatic withdrawal...no bill for 2 months then direct tv disconnected service for nonpayment....we sent the equipment back over 2 weeks ago, but they debited our account 317.55....it may take 90 days to get this dispute cleared up....that is great...my husband has applied for disability, has an inoperable brain tumor, heart problems, and no income......Thank you Direct TV....You are a bunch of crooks......have a nice day.....
    DO NOT DO BUSINESS WITH THESE PEOPLE....

    meemaw9 9/22/10 8:16AM
  • their customer service is the rudest ive ever dealt with.i have been spoiled by at&t who go out of the way to make sure you are happy with your service.if i wasnt under contract i would switch to dish.

    terebleu 9/21/10 7:34AM
  • Recently I discontinued my service with Direct Tv due to a job move. I called and gave my new address which they put down the previous city that I lived so I didn't get the required box to send the equipment back. On 9/11/10 at approx 9am I called Direct TV and that's when I found out about the mistake in addresses. I spoke with a customer service rep and got the address straightened out and requested to pay $120 in Oct & $120 in Nov. The customer service talked with her supervisor and I was told it was ok! This morning I woke up to a checking account emptied and no money for my insulin which I was to pick up today. I believe when you make a agreement with customer service it's in good faith - their customer service lied and doesn't give a da_ _ about what they've agreed to or what consequences they leave people in. It's the all mighty $$$$$$$. I wouldn't recommend anyone to you. Dianne Lewis.

    Anonymous 9/20/10 5:58AM
  • I was excited to get direct tv and when they did not show up the first week after three hours to install; I was very mad. I tried again the following week and of course, they did not show up. No apology no refund, no attempt to install. Very sad customer service and technicians.

    rr 9/19/10 6:13PM
  • I was a Directv subscriber for several years, I recently switched to Dish, because it was a savings of $35.00 every month. I called Directv to see if they could match the offer, but they weren't even close. I figured some day I would probably go back to Directv. This is why I never will do that. On Sept. 6th I got my final bill for $60.87, 3 days later, I received another one for $65.87 for a late fee. 3 days and they tacked this on. So, I called up and told them I didn't get paid until the 1st and said I would pay then, and they said that would be fine. Now on Sept. 18th, I go online and they have charged this to my pay pal account, which will cost me a $25.00 overdraft fee. No one was authorized to charge this to my account. I called up and was told basically tough luck. I will never patronize Directv again because of charging me this and causing me an overdraft fee.

    Thanks a lot,

    Randy McDaniel

    Anonymous 9/19/10 1:36PM
  • I have been calling every month for the last three ,I asked to have movie and NFL package removed.Every month they tell me how sorry they are,and every month they charge me again!!!! Whats up !! can't one hand remember what the other hand is doing????Ramona Gray Ft Worth Tx

    Mo 9/17/10 9:18AM
  • I have paid you for many years now. I am so disapointed with your service. You want to charge me to answer my questions. You don't have live support. I can't order a movie .I asked for help. On the phone and on line.

    Anonymous 9/14/10 9:44PM
  • Direct tv is a joke! When you take your box in your rv and go out of area they block your local channels! When you call and speak with them one says that is the way it is, the next one higher up says you need a new box, if you have a newer box they give you some other answer. Why do we pay for such lousy service!!!!

    Monsterpi@aol.com 9/14/10 11:51AM
  • I moved recently and odered Direct tv,set up appt. for installation. I was called 10 times to change the date of installation as they had openings for an earlier date and time.I ordered 2 basic boxes,and 3 days before my appt. I tried to add 3 more bxs.I was told if they change my order I would lose my appt. I had the C/S dept. note account so I would not pay a 2nd install fee.When I tried to have the 3 bxs added I was told I would have to pay $200.00. There was the $70.00 dp for each bx ($140.00) and a $50.00 because I'm a new cust..I hung up the phone and called Verizon free install 5 bxs.better bxs and service and I get 1yr of free movie chanels not 3 mo.

    New Verizon Cust. 9/14/10 8:26AM
  • I pay 5.99 a month for protection plan. While cleaning my carpet I had to disconnect the cable from the wall, now I get a searching for satellite. No one on the phone can help re-establish service. Says I must pay 49.95 for a technician to come out. they say that their plan does not cover third party damage....what, now I can't clean my carpet without checking with DirectTV...so upset right now...I will be changing to Dish

    dee 9/13/10 9:37PM
  • They took 600 dollars out of my friends account UNAUTHORIZED!! What is wrong with this company? How does he get the money back? He was a good friend to me and I didn't have my new credit card yet and he paid my 20 dollar shipping fee and asked to have his card number removed, they said they did, and I gave them my new card number when I got it. I haven't paid them as I lost my job. They went and took the money out of his account!! WTF? I called channel 9 news in Orlando, they sent them a letter as well. My friend has also faxed them twice to get his money refunded. They have not contacted him at all. This happened on the 1st of Septmeber, 2010. Today is Sept 13th, still waiting....... Can anyone tell me what to do?

    d2nd2no1 9/13/10 4:44PM
  • Not only are you on hold forever, when they do come out they are 2 hours late. Then when my association said the technician had put the dish in the worng and showed where to put it he gave the association rep a lot of lip. He refused to move it at that time because he had another client wiating that he would come and do it for me today, to call him and we would meet. When called he said he couldn't do it until Saturday. When I called customer service they said if they scheduled it I would have to pay for the relocation of the dish and they probably wouldn't be able to schedule me until next week. That it was my fault I should know where it is supposed to go. And that I signed off on it and it is my fault. I do want to emphasize that the tech was very polite to me and he told me to sign off. I'm with the other person, as soon as my contract is up I'm done. And I will spread the word and I work where I can spread a lot of word.

    Anonymous 9/9/10 5:46PM
  • On the Phone for 1/2 hour...BEFORE GETTING TO A LIVE BODY! I'm on a Track Phone & don't want to go buy minutes everytime I need to talk to someone! You have a wonderful staff, very courtious. Appearently, You have NO concern for those of us who keep you in buisiness! You offer a great service however, Direct TV really needs a DIRECT PHONE LINE!!!

    Anonymous 9/9/10 2:25PM
  • BEWARE.......DTV doesn't care about you once you are a customer. DTV is offering the house and the dog to get new customers, ex.NFL Sunday Ticket and their best programming package plus premium channels for only $59.00 a month for 5 months. I have been a customer for 15 years and cannot get a deal like that, I was told if I want the same package I have to pay $65.00 for 5 months for NFL sunday ticket and $140.00 a month for the best premium package. Now figure that out and it's $205.00 a month for 5 months. They do nothing for their existing customers. More people complain about DTV then they report. Dish is better and cheaper

    joe 9/9/10 12:02PM
  • I want the whole world to know that if I had known what I know now, I would NEVER have ever looked at Direct TV for anything. I was a Dish customer for 18 years, and decided to change to Direct because I was told I would get HD for life for free.I had direct installed a month ago, and just this week, after 15 phone calls to every person at Direct, who by the way,DON'T KNOW ANYTHING, and last week was told "yes, you will get HD for life, you will see credit on you next bill for the HD, then on Tues of this week, I received a phone call from a woman who said she was a customer service specialist,if she was, then I would hate to be talking to someone in a lower position.This woman said she was calling to tell me that she had reviewed my acct(all this after a month) and that I WOULD NOT BE RECECIVING HD FOR LIFE (?)I wanted to know if anyone there, including the president of company, knew what they were doing.
    Bottom line,when my 2 year commitment is up, I will NO LONGER DEAL WITH SUCH AN INCOMPETENT COMPANY AS DIRECT TV.

    Anonymous 9/9/10 11:05AM
  • I have had Direct TV in the past and have not had a problem with them but that was a few years ago before I moved. I just took a pkg deal with At&t for DSL, home phone and Direct TV. They were unable to put in the Direct TV because of the location of my condo. I called to get my refund of my deposit. They told me to call anther number and that number told me to call another, and so on. After calling several different numbers and 3 hrs later, I asked for a manager. The rep. kept me on hold, came back 4 times to tell me he was transferring me. I did not get really upset until I heard snoring. The phone rep. was actually was sleeping and would not let me speak to a manager. I had no choice but to hang up.

    tperf 9/9/10 9:00AM
  • This company is so unorganized...I don't understand that if you are a good customer why should you have to pay for a tech to come to your house to fix a problem...Does not make sense to me. Then they tack on another 2 yr plan, which sucks. Then you move and at your new place you get no signal, then they charge you a cancellation fee for that...then charge you again to have a tech come and tell you that you get no signal.... then charge you for the equipment....taking months to fix the problem... then you get a bill saying you owe zero balance, lol, then you get another bill 2weeks later saying you owe over 800 dollars, haha now you tell me who is stupid???? What a comical company, cant get nothing right, but wanting to always charge you something for nothing....Damn company!!!

    annonymous 9/8/10 7:56PM
  • I had service installed and not only did they totally mess up the order (brining out the wrong boxes and charging me for a higher priced package), all of my services went out two hours after it was installed. I called and was told they could get a tech out in 10 days. I was hung up on twice while being transferred to a Supervisor. When I told them to cancel my service, I was told that I would be charged a $460.00 cancellation fee!! They are rude and basically once you are a customer, screw you!

    anonymous 9/8/10 6:06PM
  • I too am on the phone with them right now...only for me it has been almost 3 hrs. trying to get this resolved. just ry asking to talk with a supervisor, they won't let you!!!!! and also, I have never gotten someone that is in this COUNTRY! I can't understand half of what they say and they can't understand me! they get pissed too! don't EVER say "I'm sorry excuse me" it's like calling them every name in the book! NOW they took a pmt. out of my checking and savings account and are turning it around to somehow be my fault. not only have I been hung up on, but for some reason they feel the need to talk down to me. If I didn't hate Cox so much I would drop this stupid piss ant company like a hot potato. I will never again recommend them to anyone.

    Anonymous 9/8/10 12:04PM
  • it's great as long as you don't have any problems. if you do, you are in trouble. their reps don't know what's going on, seems like they make things up just to get you off the phone. i went to their website and almost downloaded a virus, good thing my norton was up to date. stay away from them.

    northamerica 9/5/10 11:04AM
  • I have been on hold for 37 minutes! Ordered a PPV college football game today. It started 45 minutes ago and I don't have it!!!

    Anonymous 9/4/10 4:48PM
  • I have been on the phone for 15 minutes now and still waiting. I want to know who to complain to. All I want to do is cancel Starz -- this is such bad service. I will register aomplaint with the BBB and not recommend you because of your very poor customer service - this is awful. I will try to do this online but I wanted to talk to someone. CAN'T GET THRU!!!!

    Anonymous 9/3/10 9:05PM
  • This is the worst company ever, they do not care about people or difficulties, only money. Horrible, do not ever let anyone you care about deal with them!

    ruthieB 9/3/10 11:41AM
  • What the hell is wrong with Direct TV's website. My grandma can move faster than them. It just took me 30+ minutes to change my CC info for autopay annd to update my account info. The past two times I have logged on it takes FOREVER to navigate through their website. Everytime I click on anything (including trying to log on) it just sits there "processing" .Heaven forbid I clicked on the wrong thing I need to go back- it takes another freaking 5 minutes to go back to the page I was just on. And it's NOT my computer- this is the only website that goes as slow as molasses. Good God- we pay you an arm and a leg for Cable only to get crappy service half the time, the least you could do is fix your website.

    Fatcat 8/31/10 12:00PM
  • Horrible customer service!!! Do NOT use Direct TV!! I'm still dealing with them resolving an issue that was their fault! I have to record our conversations & I'm on the verge of filing a lawsuit.

    Againstdirectv 8/30/10 10:00AM
  • Does anuone read all of these complaints. I have been an on time paying customer for many years and was rated as an "A" rated account however whenever there is a problem, none of your technical peop;e can help. I contacted you 3 weeks ago, spent 2 hours with a tech on the phone and still the box is not functional so they sent me a new box and once again 2 hours on the phone with no success. They had me run to Walmart o pick up another cable and install the new box using it and again no luck. Now they tell me I have to wait 10 days to get someone out here to try to solve my problem making it a month with out my tv. This stinks, I called customer service spoke to Jay in Mississippi, then asked for a supervisor and his name was Dave and he didn't even care that I threatened to close my account. It sure would be nice to know that this company cares about it's existing customers not just trying to get new customers. Extremely disappointed!

    Anonymous 8/26/10 5:32PM
  • Awful customer service. Good luck trying to find someone who really cares about your service -- unless you are adding features, ordering new service, etc. My call was routed to a call center in Mexico ... and good luck trying to find folks who are able to think outside their tiny little box down there.

    sc 8/26/10 3:04PM
  • I am on the phone right now with a representatve. I had called and complained without being abusive in any manner and was hung up on the first time. My issues:
    1) no number is given for customer service to call if having problems on the bill paying system.
    2) the system at DTV was not able to process the account asked me to continue. When I wasn't able to, I pressed to pay again and unfortunately it charged me two times.
    3) I'm on the line now, and it feels as if it's an attempt to get me to hang up and give up. No rep is getting back on the line after 10 minutes.....I've been doing this for at least 40 minutes all together. No more paying bills on line! You'll just have to wait for your money. When this contract is done, I'm done with you.

    sunny 8/26/10 5:37AM
  • The customer service is TERRIBLE at Directv. They send bills and never provide the service and then want to send your account to a collection agency and then report the non-payment on your credit report. I requested that my service be disconnected and they suspended it. I moved from the address and then I get a bill 12 months later stating that I owe $189.00. Are you kidding me! I have not lived at the address for 12 months, so they said the charges are legitimate. They sent my account to a collection agency. I never received a bill during the 12 months and had been a customer for 8 years. I never paid my bill late, but I can't get anyone at Directv to review my account and get the matter resolved.

    Fletch 8/25/10 6:29PM
  • Your customer service department sucks, every time I call I get a different person and get nowwhere. They took two debits from my checking account without my permission and so far they have only refunded one, I tried to set up the service and they gave me a different price every time I called and when I checked my E-mail the price was not what they told me on the phone. When I called back they continued to jack me around and when I called to cancel they gave me a hard time about refunding my money telling me I had to wait six to eight weeks for a refund. They took the money instantly and told me that I would not be charged double but they charged me 43.54 equipment charge instead of 21.72. I am filling a report with the BBB and then I am going to contact my attorney to resolve the matter.

    Anonymous 8/25/10 12:14PM
  • So far in the last week I have talked to about 12 different direct tv people and have not got any where.They want Me to just forget it and back down. They are so unreasonable. The only highlight to this awful experience is one installer that was so understanding. Now I have another 2 year contract because I signed a paper for something that I don't have and never received.

    not happy 8/25/10 11:27AM
  • my viewing experience has been average not as good as Cox Cable. I recently used a Direct TV licensed agent that offered a turn Key option to provide me with all the options offered on the internet site plus complete all the Online rebates for me including the friend referral program. My first Bill should have been under $20. Turned out to be in excess of $65. I contacted Direct TV for help--so far i have been on the phone in excess of 5 hours with them. (they keep transferring me around the same call center to pass the ball) The agents have been polite and express empathy--but are unwilling to offer or correct my problem. In essence they said "BUYER BEWARE" it is not their problem.

    My local agent/dealer (in Virgina) will not return my calls and when i have caught him on the phone he has lied to me with more false promises of what he can and will do.

    My advice to you is do your research--if you have no other option but to use DIRECT TV then only sign up by contacting them directly--do not agree to anything verbally (you will be committed) do not sign anything with them until you receive in writing from them exactly what your bill will be from day one. Their billing system will bill you for the full amount until your rebates kick in and they do not issue credits or allow you to short pay any amount.

    If you do try to sign up they use multiple 800 numbers that are not necessarily related--you can call their regular number to sign up but you must call an entirely separate number to use the referral program and then their is no guarantee you will get the other specials that you may see advertised beyond the one deal--sneaky

    They taut their exceptional customer service--in my experience they are polite and courteous--but that is it, the people you talk to over the phone can do nothing for you--they are only the messengers of unyielding customer service policy. You will be locked into your decision for TWO years.

    If you have other options I would consider those before making any commitments.

    umpire 8/25/10 10:48AM
  • Property Owners, watch out for Direct TV. They installed a dish on an expensive flat roof on a house I own without my permission. They refuse to pay to have it removed and repaired. These people have no company policy to require permission from property owners. Helen in their "Office of the President" simply gives the typical broken record answer and avoids any responsibility. Watch out for these people!

    BC 8/24/10 12:59PM
  • I just was with a rep helping with no signal She was very nice but could not get it working. She said someone would have to come out but can't get here for a week. Seems like you should have better service than that. If not I should get some off my bill for no service.

    Anonymous 8/23/10 7:39PM
  • I have been a direct tv customer now for almost four years and I pay $5.99 service plan that is suppose to give me 24 hour 7 days a week service and my dish went out on the 21st and I am being told that the first day they can come is the 30th. I let them know that I am bed ridden for 2 weeks just had major surgery and could they please please help before the 30th and was told no way and I spoke with at least 5 different people Colorado, South Dakota, Oregon, North or South Carolina not sure which one and the best customer service was in Oregon the rest were rude couldn't be bothered and didn't want to be bothered. You need to have a local customer service these ones out of state are no help. Please give us local phone numbers to call THANK YOU

    owlz1331 8/23/10 12:09PM
  • DIRECT TV has the worst customer service of any company I have ever dealt with. I haven't even had my DIRET TV installed and called to make changes before my installation and the rep Julis ID 139790 was the worst I have seen. He continued to cut me off and use a condensing voice. When I pointed it out to me and said this was horrible customer service he said that he isn't in customer service. Based off this experience I am canceling and going back to COMCAST. This is a sign of the worst! You can thank you rep Julis for losing my business!

    hod 8/22/10 4:04PM
  • Worst company I have dealt with, I have had Dish network for 4 years never a problem wanted to get the NFl package and GOL Network which they Dish does not offer what a mistake and nightmare, These idiots could not keep an appointment if there life dependend on it and the contractors they use are a bunch of morans the first one that got here two minutes into his survey said he did not have the correct equipment to complete my install. By the way the guy came in a 70K Pickup truck no wonder the install are not getting done. So we reschedule for Saturday they call me all week to confirm and on friday they make one last call to ask me when will a like to schedule my installation that got me pissed and i told the idiot from DTV where i can email him the confirmation email they sent me for Saturday the jerk hung up on me and i havent heard from them since I will be calling today to cancel and this garbage for good screw the NFL package. .......

    hate-DTV 8/21/10 8:01AM
  • My 1st contact was a VERY friendly young man, said he was in New Mexico. He transferred me to someone else who could help me with an access card, and he was VERY CURT. Granted, he explained to me how to find my card, but being in customer service, he DID NOT have the tone of voice for that kind of service. Very sharp and curt.

    Dottye 8/20/10 8:12PM
  • I had issues with them that I had difficulty resolving. I filed a report with BBB online. That got their attention! Dtv contacted me within 48 hrs and problem was resolved.

    nelly 8/18/10 8:48PM
  • I am with DIRECTV for 10 years. It was in 2006 they started to leasing there receivers.
    in 2008 They upgraded three of our receivers and charged $5.00 per unit. plus add tax on that. When I called them they said they no longer give out receiver and they said by getting the upgrade I added two years to my contract. I told them I don't have a contract with them. And I wanted to return these receivers they would not let me. and would charge me a fee. So in July of this year, I bought my own on ebay. called to make sure that they were owned units and that if I buy them that I would not be charge for them. The man that I talked to told me they were ok to buy and I would not be charge a lease fee.
    I went to add them to my account I had to buy a new access card for $20.00 The next nut case came on and told me I was being charge a $4.00 lease fee for what I own.
    there must be someone that controls what this company can and cannot do to there customer. Help

    Kate 50 8/18/10 7:26PM
  • Wish I had read comments B4. I have called 11 times already and have not gotten accurate info. The advertising is fraudulant, Hd for life is BS as are free upgrades of recievers. This has been the worst customer service experience I have ever been through and I have been around the block many times.

    Dr.J 8/18/10 5:58PM
  • Wow! Sounds like our experience to.!!! I was full warned about Customer Service from friends referring me. BOY WERE THEY RIGHT!...
    WE ARE NOW ...VERY HAPPY WITH THE SERVICE AND DIRECT TV BUT.....
    It actually took us 5 times with 5 different account #s and etc. Not one of the customer service agents in ANY ONE OF THE AREAS I WAS TRANSFERED TO .. could understand that all we wanted was.. 3 DVR'S.
    I talked to Alabama... Missouri...Kansas...
    Ohio.... etc.. but the funniest connection was...THE PHILLIPINES!!!! YEP.. I SAID IT THE PHILLIPENS!!! LOL.. Anyway.. my calls were droped so many times and they can not call you back so.. guess what... YEP.. START ALL OVER! IT TOOK 3 WEEKS AND NOT ONE PERSON IN ALL THAT I SPOKE TO IN CUSTOME SERVICE COULD UNDERSTAND... 3 DRVs!!! Well.. I then contacted by email Corporate and a FANTASTIC REP BY THE NAME OF AMANDA R. CAME ON THE LIKE and BAMM.... it was taken care of in like 2 minutes.
    So.. We are now very happy with Direct Tv.. but.. they would NOT want me running one of their sales rooms because I WOULD NOT HAVE IT WITH MY STAFF!!! lol
    thanks... and THANK YOU AMANDA R. IN CUSTOMER CARE!!!! R. STEELE ( i need her number again... I lost it) lolol.. by ya all..from Vegas

    naynay 8/17/10 1:47PM
  • DIRECTV - Overall service complaint. This complaint regarding DirecTV is related to their equipment and Customer / Technical Services.

    We began service approximately three years ago. Initially we were issues one HD receiver and a std receiver. This issue relates to the HD receiver and support for the same.

    Our initial HD receiver was an H20-100. After approximately 15 months of service, we began having issues (poor reception, resetting receiver, GUIDE not populating or updating consistently). Tech Support scheduled a service visit. The technician replaced our H20-100 with an H20-600. The H20-600 lasted about another 15-18
    months before experiencing almost the same exact symptoms.

    After three to four calls to Customer Service and Tech Support, we finally received a replacement receiver sent directly to us instead of via a service visit. Low and behold, we received another H20 - an H20-100. Once I realized this from reading the packing documentation, I didn't even open the box. I was absolutely lived that they would replace any receiver with one to have KNOWN issues. How could you issue a receiver (regardless of manufacturer) that has KNOWN issues. Does one truly believe this is a good move especially for a customer who has had two successive HD receivers (both model H20)?

    Another call to Customer Service and then to Tech Support. This tech rep was cooperative, understanding, and helpful or so we thought. She setup a service call for 8.7.10. She all but guaranteed our service tech would be able to provide a different model receiver than what we have had. We agreed to the service visit.

    8.7.10 - The tech asked a few basic questions, spent about five to seven minutes checking signals, reception, and checked the access card in our current H20-600 HD receiver. He showed us the burned access card in our receiver and stated this is something the field techs have been complaining about for a while - H20s, burned access cards, shoddy quality. Nothing seems to be done about it. The technician stated he had two receivers in his truck - both H20-100s. Argh! This after the Tech Support rep guaranteed the tech would have a different model HD receiver than the H20s. This same tech told us they also have other issues with the H21 HD receivers. The tech told us to call DTV, request a return shipping label for the unused replacement receiver, a credit for the replacement receiver's shipping, and to purchase a receiver on eBay or a local retailer if we wanted a specific model. We told him we didn't need a specific model unless there was one that guaranteed 1080p signal reception. The tech stated that we would have to go to HD DVR service IOT get 1080p signal. We just do not want to go through a receiver replacement and have these SAME issues every 15-18 months. We just want a receiver that WORKS.

    I waited a full week because I realized just how irritated and angry I was. Again, I phoned DTV. After just a few minutes on the phone with this TS rep, it didn't help my mood especially when I received DirecTV's scripted respond - "We don't control what equipment goes out other than a standard, HD, or HD DVR receiver." (repeated) "Sir, we do not control what receiver you receive from the distributor's warehouse." Nothing more than third party blame game. I requested a member of the Case Management staff. The TS rep ignored my request and kept explaining how they did not control their own stock of branded receivers that were provided to THEIR customers. I not so politely told the TS rep that I will be shopping my TV service and will likely switch providers unless DTV finds a way to get us a different model receiver than an H20/21.

    All we want is an HD receiver (not an H20/21) w/o these issues or other known issues. How hard can that possibly be?

    Skimmer90 8/14/10 2:28PM
  • The WORST Customer Service. I had an appointment for installation from 8-12, it is now 4:30 and I still can't get an answer when they are actually coming, I have made 5 calls to customer service and they are absolutely useless. I am locked into a contract and at some point this company will get what's coming to them. While on hold their automated announcement states "We provide the best cutomer Service" This is the biggest joke.

    Anonymous 8/14/10 1:34PM
  • These people are INSANE if they think they can do business this way. I have several issues with them, including dishonest methods of selling the product, 35-40 minute waits to speak with a supervisor, and being told that I could get out of the contract but they would charge me an early cancellation fee! They said they would let me out of the contract because of the deceptive way I GOT Direct TV in the first place, but they still want to charge me an exorbitant fee for allowing me to cancel!!! These people can't be reasoned with or you cannot get legitimate issues resolved without another HASSLE. Do not do business with this company. Look up Customer Service Scorebord on Google & you will be shocked and appalled by what you read. They are super low on the customer satisfaction scale and they are rated between TERRIBLE & DISAPPOINTING!!! I called Quest to complain to them because I had a bundle that included Direct TV. I also made a complaint to the Better Business Bureau. Maybe if we all followed through with our complaints, they would be forced to change business practices. Its worth a try! They are good at trying to make you give up because you have to wait 40 min to speak to someone higher-up.THIS IS A ROTTEN COMPANY!!! DON'T DEAL WITH THEM. THEY ARE UNETHICAL AND NOT A CUSTOMER SERVICE RELATED COMPANY. JUST TRY TO FIND A PHONE NUMBER FOR CUSTOMER SERVICE/COMPLAINTS ON THEIR WEB SITE. THEY DO NOT WANT TO HEAR WHAT YOU HAVE TO SAY CUZ THEY KNOW IT ISN'T GOING TO BE GOOD!!!

    SUSIEQ 8/13/10 5:24PM
  • DIRECT TV has good packages, but man their customer service is THE WORST of any company/store ive ever dealt with- EVER!!! I really have no idea how they get away with it!! The problem is their packages are great so I guess u just have to put up with their HORRIBLE costumer service!! Too bad!

    Anonymous 8/12/10 11:58AM
  • These people use deceitful practices to get customers to sign up for their service. I was not told the truth at sign-up time or I would not have made them my provider for "cable." I asked the sales person if my service would be affected by the weather because I'd had a bad experience with another company with lack of service during a rainstorm. I asked specifically if I would have the same problem with Direct TV and the Direct TV representative told me NO. Then when the service went out during a rainstorm, I called to complain that I was told I would not have that problem with Direct TV. After waiting on the phone FOR OVER HALF AN HOUR to speak with a representative,I was told they would cancel my account but would bill me for the early termination fee. I told them I would contact the Better Business Bureau, which I am going to do right now. This company is unethical, dishonest and gives terrible customer service. My friend told me they were the worst "cable" company and don't go with them, and I am sorry to say that I didn't listen. PLEASE! I BEG OF YOU TO TAKE MY ADVICE AND DON'T SIGN UP FOR YOUR "CABLE" WITH THIS COMPANY!!! I don't know if reporting them to the Better Business Bureau will help but it will sure make me feel better. They have a good sales pitch in the beginning of the relationship but when you get into that relationship, they treat you like DIRT!!! Trust me; its true!

    cockamamie51 8/12/10 9:46AM
  • I was a happy customer with Direct TV for 3 years until my husband passed away and I decided to cancel my subscription to save many. I was told I needed to return the receiver once I received a shipping box from Direct TV. I did within two days.
    Direct TV acknowledges that they received the DVR on June 23rd, BUT on July 27th they removed $180 from my checking account. When I called customer service they apologized and acknowledged their mistake and said they would return the money within 7 business days. On August 4th the money was NOT returned. I called again to which they again acknowledged their mistake and again said the money would be returned in 7 business days. I am so disappointed with this company. I have written over 15 different e-mails and not even received one response. BOO direct TV

    April 8/11/10 6:32PM
  • i was a happy direct t.v. customer UNTIL i had to move! I called 3 weeks ahead of time and payed a $50 service fee. i moved 07/08/10 and they came out on 07/09/10. the installer could not get a signal at my new home. so a supervisor came out on 07/10/10. he also could not get a signal. so my acct was cxl by direct t.v. because they could not provide service. i was told a rep would call me. on 07/15/10 i called them because no one called me. i was told they had no record of this. the rep finally figured it out and told me it would be taken care of. over the next few weeks i received 104 phone calls from direct t.v. reps asking i i closed my acct. early. i explained to each of the waterheads that it was them not me who cxl'd my contract. on 07/25/10 i rexcieved a bill stating i owed them $343 for early termination.i called them again and after 3 try's got a rep that spoke english who assured me it was fixed and even reimbursed the $50 fee the next day. they received my equipment back on 08/05/10 and on 08/10/10 debited my checking acct $343 dollars! i called asap and was told ot would be fixed within 24 hrs. aftwer deeling w/ these idiots i knew to call back and verify. i was told by a supervisor that i would get my money back in 6-8-weeks. her excuse being my acct's closed so they can't put money back on my card. so with this being said they can take youtr money off a closed acct with no authorization but it takes these ass holes 2 months to give it back because they make a mistake. so now i have contacted the police and my bank and filed a formal complaint for the UNAUTHORIZED debit from my acct. i will make sure no one i ever meet in my life makes the MISTAKE of become an INDIRECT T.V. customer. With the way they treat there customers they should keep doing it from another country F*CK YOU DIRECT T.V.

    Charles Wakefield 8/11/10 5:26PM
  • On 8/6/10 I called to pay my bill and get a problem straightened out from a left over problem I had with a between Direct TV and my old bundle package from Qwest that Qwest was claiming was still not resolved as well as they were still billing my Direct TV acct on the monthly bill. I severed ties with Qwest's bundle package 5/10 and was becoming frustrated with the whole communication problem. I spoke with Direct TV's rep #AQ2443 Eddie and his supervisor #AQ1029 Steve who resolved a year old Qwest/Direct TV problem in less than an hour. I paid my bill to reflect a credit on my acct & their together efforts left my with laughter and a very customer satisfied feeling of comfort that I felt blessed and fortuneate to have had my service and my year old problem in their problem resolving hands. Thank you Eddie and Steve for the time and care you showed me on what was my only off day for the week and the enthusiasm you showed in getting to the end of that year old problem. I am so glad to have dealt with the two of you that day and any day that I have to trade an earned off day for a final satisfactory resolution day. Joyce Geddes

    Anonymous 8/7/10 11:19PM
  • This is the worst company in the land for scheduling and actually showing in Charlotte, NC. Confirmed three times from Indirect TV "We promise to be there between 8am-12noon." At 11:30am a call is received stating they are "running behind on a job in front of ours and will be there between 1pm and 1:30pm." At 1:15pm, another call stating "we are almost done and should be no longer than an hour before their arrival." At 2:30pm the 'supervisor' calls and says "since the installers have already called twice to change the time, they felt it would be better if I call this time. They should be there around 3:30pm." At 3:15pm my wife (who's taken a 1/2 day off-yeah RIGHT!!! Indirect TV) calls the 'supervisor" to see if they area actually on their way and he says "well, we're not sure of the time right now, but it COULD be around 4pm." My wife ask what happens if they don't show today and the 'supervisor' said "if they don't show, I'll have to show." This company spends millions and millions of $$$ in advertising and then puts out this crappy S##t service at the beginning of a relationship? After installation is complete and only God knows when that will happen, they will be re-scheduled to pick up their equipment in the front yard after Time Warner switches them out early next week. I'm just not sure what time I will schedule Indirect TV for the "service."

    Paul in Charlotte

    paul617 8/6/10 12:30PM
  • DirecTV provided the most unprofessional, rude, and disrespectful service I have ever encountered. On the first occasion, the lady representative became offended by the number of questions I asked, quickly rushed through my consultation, and basically hung up in my face. Yet in still, I gave DirecTV another chance after this and decided to enroll. Upon my decision to cancel my service, another representative was very rude and derogatory to me and my boyfriend. I spoke with the manage concerning these matters, and the manager was very understanding but could not provide any further assistance since I had canceled my service.

    I would never recommend DirecTV to my family and friends.

    pdk 8/6/10 9:40AM
  • ordered whole house dvr on June 30th. Was rescheduled 5 times before installation Aug. 2nd. Today, 8/5, the receivers "broke down" and a tech can't come out til 8/12. This after 3 years of being a very loyal customer and sunday ticket customer. Though this year I cancelled sunday ticket, so maybe that's why I am getting such sh*tty service. I'm raving mad too!

    Raving Mad Josh
    **Tomorrow is my birthday and the 10 guys who were coming over for my big poker bash are going to laugh their arses off when they look at a blank 52"Plasma TV. Thanks Directv for making me look like an ass!

    JOsh0822 8/5/10 6:28PM
  • almost 1 hour and 11 minutes on hold, before i was connected to the correct department, technical and service, it seems like the people that first answers your phone (after 1st listening to approximately 6 minutes of promotionals) are not paying attention to what the reason for the call is. after being on hold for about 25 minutes i was connected to the billing department, for what reason i don't know and was put on hold again until i was connected to the correct department. not a good way to keep customers.
    raving mad, Ron

    Raving mad Ron 8/4/10 12:33PM
  • So we had owed them money - our bad. My husband went to our bank website and paid them in full, it is now 5 days later and they have yet to restore our service. The customer service people are rude to the point of hanging up on him. They are telling him had he called in the payment it would have been restored immediately - they do not accept electronic payments through banks. Interesting, considering the money was accepted by them and is out of my account. We have been to the point of a conference call with our bank and Direct TV (for an hour!) and are no closer to getting our service restored. They are saying 2 - 10 business days. Poor excuse for a company - when our contract is up in October I will go with TIme Warner.

    Erin 8/3/10 8:38AM
  • I have told the Direct Tv people that we never do sports, never have and never will, and do NOT put such on my bill, yet they insist on billing me for it anyway, my bill keeps going up, for what reason we do not know, and we are not notified until the bill comes out. If this continues to happen, we will have no alternative but to discontinue service.
    Jerry and Sandra Miley

    Anonymous 8/2/10 11:59AM
  • 04:10PM.Just got of the phone with a customer service supervisor (Robert). Did not get his last name because when I requested his last name he hung up the phone!!! The 8 month problem I have is audio drop out with the HR10-250. The audio will drop out for about 1/2 sec intermittently. This occurs only with live feeds and not recorded programing. The other receiver does not have the problem. Service folks said they have had the problem for two weeks and are working on the issue. I explained I had the problem for months. Robert said he would report the problem to see if other customers reported the problem. He said wait and call back later. ???I then asked for a trouble tracking number, so when I call again service could reference/track the problem. This is when Robert became very irritated and unprofessional and hung up.
    Account # 3028210

    Anonymous 8/1/10 5:01PM
  • On Monday July 19th 2010 I watched a television ad which prompted me to research the Direct TV website, I looked over the packages and then I called the number from the webpage. 1-888-777-2454
    I ordered a package which included 225 channels, free lifetime high definition, an HD-DVR recorder, an HD Receiver and 3 standard receivers, I was promised 3 premium channels, Showtime, HBO and another, for the first 3 months. I was promised that I could record and watch those recordings (DVR) on any television, in any room. All of this for a monthly bill guaranteed amount of $69.00 for the first year, on a 2 year contract.
    I set up installation for between 4:00 – 8:00 Friday July 24th 2010, My wife scheduled time off work, missed an important company dinner and waited, and waited. No phone call from them, NO Show!
    I called Direct-TV, was told it would be between 9 and 9:30, I told them if it was after 9 pm it would have to wait because I have a six year old child, they apologized and rescheduled my installation to between 8:00 am-12:00 noon the following day. (Saturday July 25th) Again, we waited, missed a boating trip, when it rolled on noon, we called again to be told that we were not scheduled until the following week Saturday July 31, 2010?
    As you can imagine I was very upset, I was told that the local company cannot install on Saturday July 25th because they didn’t have the required equipment, that tells me, they didn’t have the equipment on Friday, when I was supposed to be installed originally, I was told the equipment would have to be ordered, the earliest date was the 31st between 8:00am – 12:00 noon.
    I reluctantly agreed, on Saturday July 31, 2010 the technician arrived at my home at approximately 1:30pm, he proceeded to remove my existing working Dish Network equipment and started to install the Direct TV equipment.
    After about one and a half hours my wife came to me very upset and told me that the tech only had the HD DVR and then the standard receivers for the rest of the rooms and that for us to be able to record in each room in would cost us an additional $500.00 to $600.00 payable, up front?
    I called Direct TV and was told that the tech was right and I should check my order. They told me basically that I was lying about being able to watch and record in every room and that I ordered a system that you can only record and watch in one room. The Dish account that I was replacing Direct TV with, gave me the ability to record in two rooms, why would I order less?
    After 2 hours of phone calls and waiting on hold, I finally said enough take out your equipment and reinstate my Dish. Before I cancelled I asked the customer service rep if the tech would everything back as he found it, I was given a definite yes, but the tech had a different story. The Tech proceeded to cut the wires the Direct TV dish and removed some of the direct equipment leaving an ugly satellite mounting bracket and excess wires on my roof. Then the Tech (Jamie) proceeds to tell me that he cannot restore my Dish to working order??? I called again to Direct TV again, this time I pretended that I wanted new service and again, the Salesperson told me “yes you can watch, record and playback in every room on a standard receiver, the tech and my wife heard the salesperson on the phone promise something that the tech states is impossible, as did the original customer service rep that I cancelled with earlier in the day. I passed the phone to Jamie, the Tech, and asked him to explain. Jamie spoke to the salesperson who confirmed to Jamie that I could watch and record in every room, Jamie told him that in fact you need an HD Receiver to be able to record in every room and the salesperson stated that he was a new to Direct and had just finished a big training session about their new NFL promotion and this new DVR multi-room service package they are promoting and in his training was told different?
    Jamie agreed that indeed customers are being mislead into signing with Direct based on false information, to be fair to Jamie he called his people while I was calling Direct TV. He corroborated the fact that I was promised recording equipment in each room and supported me in asking Direct to honor the original agreement. Direct refused to offer any kind of assistance, Jamie left my house, and I ended up not having any television service at all because each DISH wire had been severed.
    Since that time, I ordered again new service, this time I recorded the conversation. I never told the sales agent any of the previous experiences; I just acted like a new customer. Again, I was told that I would get TV in 5 rooms with the ability to record and watch in all of the rooms. I made the sales agent repeat numerous times “Yes, you can watch and record in every room for a monthly bill of $69.00 with no upfront expenses”.
    Later, I called Direct TV customer support and explained again the situation; I even played the tape to Daniel a supervisor who identified himself as #100254661. He was no help at all.
    As it stands, I am disgusted by this entire ordeal, I wasted another day waiting on installation of Direct TV, I currently have no television service at my house at all, and I have a new install date of August 10th, I have ordered the same as I did previous except this time I wasn’t offered the 3 premium channels?
    I have transcribed word for word some of the recorded conversation between myself and the Direct TV sales agent, as you will read I asked twice in this section of the transcript;
    RH Lets just clarify what I want, I want 5 rooms, HD in one room is all I really need but I want the ability to watch and record in all of the rooms.
    DTV Right
    RH OK, how much is that going to cost me?
    DTV Your monthly charges for that is $69.99
    RH And that is the extra fees on top of the $39.99 for the package that I ordered?
    DTV That’s $5.00 for each room for independent viewing, so you are looking at a total of $20.00 for your rooms and then we have got your HD DVR wholehome DVR service which is $10.00 as well waived with HD cost which is minus -$10.00 for that. Plus the $39.99 for the package, so that brings it to $69.99
    RH That’s great.
    DTV And I’m going to send you an e-mail of all this so you will be able to look at it.
    RH OK, You are sure that I can watch and record in every room?
    DTV I’m sure, you got the whole home in there so you’re good.
    RH OK, great.
    Later in transcript after I gave my credit card information;
    RH So I have 1 HD DVR, 1 HD Receiver, 3 standard receivers, and I can watch and record on any room, right?
    DTV Right! With that whole home DVR function, the installer has a special way of putting up your wiring so it’s all transmitted through each receiver.
    RH And I don’t have to pay anything extra than what you have told me, the $69?
    DTV No, I added everything together, $69.99.
    RH OK, So when they come to install this it’s not going to be an issue with the installation guy?
    DTV No why should there be an issue with the installation guy?
    RH I’m just trying to be the devil’s advocate, so err….
    DTV …Oh no….laughing.
    I asked a total of 4 times “Can I watch and record in every room”, every time I was assured that I could. I confirmed the pricing numerous times, I have the complete recording of their lies, I believe that this constitutes fraud. Can you offer any help or advice?

    Rob Hart 7/31/10 10:42PM
  • Race came on and was changed to a channel we don't have, spent 10 minutes trying to get your DAMN computer to find our account. Then spent 25 minutes on hold . Explain to me why we should continue to keep your service and not change to someone else ?

    Anonymous 7/31/10 5:09PM
  • My Friend has your services but you guys trick her to get special service.
    Now, shw is stuck with high payment for few years.
    My friend is over 80 yrs old and she never record or any of those stuff in her entire life.

    This poor old lady has to pay over $130.00 every month.

    How many older person knows how to set up to record movies?

    Shame, shame on you, Direct Tv.

    Anonymous 7/29/10 4:33PM
  • i am a direct tv customer for almost a year now, i have not had to deal with any techs, since my install and that took all day, the one complaint i have is i bundled with att for internet svc, and never did get my credits that i was due from either company, long story, but they dont communicate well between the companies and my acct was neveer noted from previous calls. I was going to see what they had to offer cuz I am moving for whole house setup, but with reading these complaints I will just pay the early withdrawal penalty, i was in a 2 yr contract. I am so sick of dealing with companies that have NO customer svc skills, so will go back to cable. I had better pic quality with direct, but not worth it if what is said below is true.

    Anonymous 7/28/10 12:17PM
  • I'm so fed up with DIRECTV. This is the second time I have tried to get service with them. Both times I was told I couldn't get service because there was no line of sight. I was told by the tech that he would send someone else out for a second opinion. A week later no one has called. So I called Friday night and was told there were no notes about what the tech told me and I would receive a call tomorrow, Saturday about sending someone else out. Saturday goes by no call. Sunday comes still no call. So call back and I was told this time that everything was cancelled. I told the lady over the phone that was very slack of them not to notify me of the cancellation. I'm sitting here waiting for a call about someone to come out and check the signal again and they already cancelled everything. What really pisses me is the tech was where all maybe 5 minutes and the lady over the phone would not give me corporates number. She gave me some line about well every conversation is recorded. I asked well is there a number or website I could leave a compliment. I will never never ever recommend DIRECTV to anyone. All they do is lie and their tech are lazy SOBs.

    Anonymous 7/25/10 6:35PM
  • I paid my bill via B of A's online Billpay service and Direct TV credited it to the wrong account. Then they cut my service off today (Sunday!) and won't turn it on unless I FAX them my bank statement (which doesn't come out for weeks!) to prove they have my $. I have a confirmation # from B of A but they will only take a Bank statement. Meanwhile I have NO service, and the supervisor named "Louis" #26064 is rude & dismissive about the problem. My only option is to pay them- AGAIN! I HATE these people!

    AltadenaMOM 7/25/10 11:32AM
  • i have direct tv for 9 years now and i pay over 275 a month for service nfl nba mlb and priemium package now i just upgraded to the hdtv dvr receivers for about 1 1/2 years now in that time i done had 4 replacements spoke with customer service and supervisor they told me as they go down they will replace them with no chage because i have the servie plan. get this direct tv i dont want the new receiver i just wont my receiver to work. everytime i get a new one i lose my recordings and i dont have the time to be on the phone with directv idoit every 4 months. i will be cancelling my service when my contract is up in dec 2010 what a joke

    Robert from conn 7/25/10 8:00AM
  • It sucks it takes 4 days to get service. I have seven sets none works. Maybe I should try cable.

    Anonymous 7/24/10 7:43AM
  • We had our dish installed today what a nightmare. The stucco that was just replased was damaged. I had to vacum up the mess the tec. left. Wires are loss in my bedroom, totally unsafe for my baby. The dish was plased in front of a picture window and a nieghbors. So I called and was told they would meet me half way and only charge me $24.99, to fix the prorblem. I also need to make a claim for the pilliar. Maybe I should get Netflix instead and read more.

    Anonymous 7/23/10 4:38PM
  • Ditto to all of the complaints below. I am going through the same problems. Nothing as promised and something different from everyone you talk to. You get sucked in to their bogus promises and their bogus customer promise and then you have no where to go. You can't get past a supervisor to anyone who may have some common sense. As soon as my contract is over I am done with
    DirecTV and will never go back to them again.

    llh66 7/21/10 6:07PM
  • Worst customer service ever. They are supposed to "upgrade" my equipment to keep me with them. They've rescheduled 4 times, and if you know their scheduling its a 4 hour time frame when they might show up. One of the times they didn't even call to tell me that they couldn't make it. I called in after the time block and they had the field reps call me. Now the last 2 times I have to call in to reschedule and I complain about this issue they tell me that they did call.. they just forget to mention that it was after I called in after the scheduled time.

    mm 7/21/10 5:28AM
  • im very disapointed that you misinform me when i sign up i was inform that i would get my local chanels and then i learn that i would not get them to october im a very big football fan of alabama and with out local chanels i will miss some games i feel i was betrayed and lied to.....BILLY THARPE

    Anonymous 7/20/10 7:57PM
  • Direct TV is the worst cable company in USA. They advertise alot of good deals but when you sign up for them it is a different story. The customer service techs really do not care about the customer at all. Some of them barely speak english and do not understand there companies service.I would never use this company again. I spent 4 hours on the phone trying to get a rebate that was promised when I signed up for the service and still do not have it. Dont waste your time or your money on Direct TV!!!!!

    Anonymous 7/19/10 2:52PM
  • Directv is getting worse then ever!
    I have been a customer for over 18 yrs, think they care? They don't give a CRAP !

    I have 5 (FIVE) units in my home and an HD TOO!
    lightning hit my roof the hd went out and all they can do FOR HOURS, call after call i they have me connect disconnect reConnect and have me on phone for hours! This is call after call for 9 days Now!
    I did get a new HD receiver & it does not work, I called again and again for them to send out a customer rep to find the problem, they even gave me a EXPRESS NUMBER AND PIN I called gave pin and the JERK AT DTV SAID"let's trouble shoot" I said KISS MY A_s!
    I am 100% service connected disabled from the Marine Corp, I am limited as to what I can do and after all this CRAP from directv JERKS they have answering phones that don't give a sh_t!
    They answer calls and get a check, not a concern about us!
    I spend a lot of $$$$ with them and have for OVER 18 yrs!
    Then at first they were called PrimeTime or PrimeStar in AZ...
    This company is getting to big to care about you or I!
    18 plus years, who did we buy a house for???
    Do they care?
    HELL NO!
    I am looking for a better company that holds customers as the way to success, DTV has lost the visions they once had!
    I tell them on phone I'm limited and the rep says "THEN CALL BACK WHEN YOU CAN DO AS I ASK"
    I'm Disabled permenetly, what do they hire?
    I'm looking for better, if not in quality then at least in CUSTOMER SERVICE!
    they have not called me back now in 4 days and I was promised they would!!! Do you think they care or read anything we experience?
    He'll no!

    Rayk77 7/16/10 6:23PM
  • this service is the worst i have ever had my dadis 60 had a heart attack only been out of the hospital for a week and cant even watch tv. the sad thing is he cant get anyone out here to fix the problem so hes been trying to do it himself on a ladder try n to fix the dish makinmg sure all the cables are correct because the picture is almost like watching a dvd while it skips but worst now how sad is that a man that just had a heart attack just getting out of a hospital has to fix direct tv crap because he cant even get them out here not to mention how i have to spend time helping him and try n to stop him from doing this direct tv should be put out of business u guys are the worst co. i have ever dealt with i wouldnt even tell u guys to work on this problem i wouild just hope you would go out of business.......

    Anonymous 7/15/10 5:48PM
  • Don't know how DTV gets such or at least self proclaims high customer service. Maybe to new customers, but if you are an existing customer, forget about it. They charge you for everything, won't upgrade, promise you things then immediately say they can't do it when you take them up on the offer. Make you take time off of work to get upgrades, which they promise for free, then show up with only half of what they need to install it, and inform you it's not free. Just unbelievable. As soon as Dish irons out their DVR/TIVO lawsuit issue, I will be switching over, unless of course Dish loses the court case and turns off it's DVR service.

    Anonymous 7/14/10 2:17PM
  • Another issue...I read the previous complaints regarding unauthorized charges from checking accounts. tHEY DID THIS TO ME, AND i DIDN'T EVEN HAVE DIRECT BILLING. pLUS THE BANK OF AMERICA said they could not do anything about it....so, overdraft fees aside, I was promised twice that the money would nr refunded and it never was...Direct TV IS THE BIGGEST RIPOFF EVER...

    DJS 7/12/10 8:36AM
  • Terrible customer service, the worst I have ever seen. Had to stop service because I could not get local channels (after 9 months, found that out, thought it was me) and they knew this in the beginning. Now they are trying to charge me a disconnect fee, plus the rest of the "contract" which they cannot honor!

    djs 7/12/10 8:28AM
  • After 7 years my receiver when bad. The new reciever has a new remote that will not work with any of the three TV or two DVD in my house. It ONLY works with the DirecTV receiver. DirecTV customer service said that they will NOT replace the remote as it work with there receiver. Don't do business with DirecTV.

    Anonymous 7/12/10 8:09AM
  • Having read many of the recent negative comments about DIRECTV, I fully concur. I was an "early adopter" of the service and kept it for 10 years - then experienced the same "shabby" business practices referred to by others, including erronoeus charges as much as $800, poor service, treated worse than a new subscriber. This company needs to be put out of business. There are now much better ways of getting "multipchannel" HD and 3D service.Just do the research and fire DIRECTV as we did. And we have notmissed the hastle of dealing with this crooked bunch !

    Anonymous 7/11/10 9:09AM
  • DIRECTV is a crooked company. I have been a customer from 1998 and last month they had a offer for free HD for life for new customers. I called Directv and asked about the offer and it was stated to me that I could not have it because I was a existing customer. I then said that I was going to switch to DISH because they would give me free HD. I then was promised to have free HD and a 2 year contract. Two week later they now stated that I cannot have free HD for life but now I have a 2 year contract with this crooked company.

    Morrison Colorado 7/10/10 5:29PM
  • i have been with directv for about 8 years.i recentlt added high def.good for about 3 months.now can get nothing. after contacting a tech i was told to wait 24 hours and i should have service...this did not work. i was also told they would swap the box as something has gone wrong with this one. called back today and get a different story...i will have to keep hitting my reset several times a day until they can fix the problem. i asked if they could call me when they felt the problem was fixed and i was told no. i asked if this was going to take a long time to correct and was told they do not know...nice customer service you guys. I WOULD NOT RECOMMEND DIRECT TO ANYONE AFTER THIS

    SSKIN11@EMBARQMAIL.COM 7/8/10 8:02AM
  • Direct TV made unauthorized charges to my bank account to the tune of 646.12, causing me to have to pay 70 dollars in over draft fees and eliminating any household money for a period of 2 weeks. I have contacted my bank and the bank is in the process of reversing those charges (within the next business day). Once that happens, I will cancel my bank account, open a different bank account, and tell Direct TV to shove their boxes and illegal practices up their collective asses. Of note, I had contacted them previously to discuss my account, was told that all was fine and that I was fine until July 23rd. They scammed my account July 6 AFTER 2 conversations with their alleged customer service department. I have additionally contacted the BBB and the district attorney for both the states of Indiana and California as well as the FTC Bureau of Consumer Protection. The exhorbitant prices and piss-poor customer service are trademarks for what is an unbelievably inept and unacceptable company.

    DON'T DO BUSINESS WITH DIRECT TV.

    Anonymous 7/8/10 12:25AM
  • I am furious that after 5 years I need a service call and I am to be charged $50 because someone has to come out here and fix a problem with the satellite that belongs to Direct TV. I've never needed a service call before and I think this is ridiculous!
    I hate Comcast with a passion, but Direct TV is starting to head in the same direction. The customer service representative was not knowledgeable or understandable. I had to ask her again and again to repeat herself. I suppose it is hard to find warm bodies to fill the customer service department when the company policies are designed to screw the customer out of as much money as humanly possible. Go simple life and give up TV. Back to books folks!!!

    directvnotagoodneighbor 7/7/10 5:52PM
  • I would not recommend Direct TV after the service or lack there of we received today. I moved and Direct TV was moving my service. Two workers were in the house for about an hour then just walked out without saying they were leaving or cleaning up their mess and did not have us sign any paperwork. They also left our exterior door to the garage wide open. We have been trying to contact Direct TV to get our service completed with not much luck.

    mogarber 7/6/10 5:21PM
  • Directv customer service has changed drastically in the last few years. The new policy for direct payment with an order is abominable! My credit card was charged up-front for hardware and service and when the service was attempted they refused to install the equipment because my dish was installed on the roof by another company. The whole job was cancelled by them and I have made four phone calls and I am still waiting for a complete refund to my credit card. The people I have talked to at Directv have been polite but are not very bright. They simply tell me that I need to wait longer for them to complete the process. For some reason, they were able to cancel the equipment charge promptly but I must wait longer for their "financial people" to complete the credit for the service portion of the charge. If necessary I guess that I will have to dispute the charge with the credit card company. I intend to keep my DirectV service but I work with other companies to getany new service installed.

    Anonymous 7/5/10 3:38PM
  • direct tv took an unauthorized amount of money out of my account i would not reccomend setting up direct pay i have been on customers service for 4hrs it hasn't helped my bank faxed information showing the amount they say they didn't and i have yet to get my money back i would not use this company for my tv service i have had cable and dish network and have never had this problem i am trying to get out of the contract even if i have to pay a fee i will not do business with this company ever and will not reccomend them they took 868.00 dollars out of my account.

    Anonymous 7/3/10 10:40AM
  • Your customer service stinks. I am contacting my cable company to talk about transfering to their service which is considerably more reliable and 50 dollars a month less expensive just for television. As a bundled, internet, tv and telephone package we stand to save well over 100 dollars a month. We routinely loose signal when there is the hint of rain. The additional charge per reciever is a major rip off and the promotions you offer to new customers are an indication that your rates for existing customers are highly inflated and much too high. It is curious that you advertise that you offer better value than your competitors when your customer service is among the worst of any company I have ever dealt with. I guess keeping me and my family as customers isn't terribly important to you. Your agent did nothing to encourage me to stay with DirecTV. Even when I asked for information on bundled packages from DirecTV all he could do was send me to a web site. Thanks for nothing!!! Dissatisfy enough customers like me and word of mouth will sink your company.

    PaulR 7/3/10 8:46AM
  • Within a 2-hour period of trying to place an order/make the salesman understand what bundle I wished to order, I was disconnected twice. When it was determined that one of the services was unavailable at my address, I canceled the order. This was within perhaps an hour of placing the order. You better believe they shoved my payment through and it shows on my bank statement, but where is my refund for the cancellation? Um, I'll get it within 4 days, I am told. Or not. I will never EVER do business with this company.

    dotsicle 7/2/10 6:21PM
  • I would not recommend DirecTV to anyone. I am currently disputing my monthly bill - I was offered new services through a "contracted" sales rep. through a promotion at Sam's Club only to find out later after signing the contract that the promotions would not be honored by DirecTV. I contacted DirecTV and was told by a customer service rep. to locate the Sales Rep to get the promotion specials. I have tried for 6 months to straighten out my bill. When I attempted to cancel the contract because I am not getting what I signed up for - I was told that I would be charged an early cancellation fee of $450.00. How much sense does this make - They do not have to honor the contract for services, but if I cancel they can "hold me hostage" to the contract and charge me for early cancellation. This is a scam if I have ever seen one.

    Cougar1206 7/1/10 8:23PM
  • Just spent a half hour on the phone trying to get a clear picture of EXACTLY what my bill would be. Even though the flashy ads say FREE INSTALLATION! they charge you a $30 "handling and delivery fee". A lot of nickel and diming which is more like $10s and $20s and $50s additional once you have responded to the flyer to get set up. Just ridiculous, but I don't know why I am surprised. The usual BS. They say FREE INSTALLATION for up to four rooms, but then charge you for the equipment in each room after the first. It doesn't really matter if they "install" it if you can't use it until you buy something else from them. Why doesn't some company just come out with a higher charge and have HONEST advertising saying that is the whole cost (even showing what the taxes will be in each state). It is always an ordeal

    Anonymous 6/29/10 2:05PM
  • I've paid for the maintnance service since 2001 and they won't send someone to see about the unit

    qtrmoon 6/28/10 11:39AM
  • YOU HIT IT RIGHT ON THE HEAD!!!!! I SPENT ENDLESS HOURS ALSO ONE PHONE CALL LASTED # HOURS AND NOTHING WAS RESOLVED. RIDICULOUS SERVICE N I THOUGHT AT & T WAS BAD.

    CHITTIE 6/28/10 10:36AM
  • The worst customer service I have ever encountered.
    My rebates and discounts did not apply to account, charged me $46 more than what was promised. After I called and gone through 3 representatives, found that they didn't push the rebates through. Did not reimburse me the extra I paid because "rebates only can be activated for the next month". The next month, charged me for show time and cinemax which is suppose to be free for three months. After being directed to 5 different representatives and 2 hours on the phone still no reimbursement for cinemax. Now it has been 3 months in which they charged me $80 extra. Going to call them again for the 5th time in 3 month.

    rpgfiend 6/28/10 9:30AM
  • Directv is one of the worst cable providers I've had the opportunity to deal with...the contract stated when you sign the installation paper never mention a set amount for involuntary cancellation of services. Remember when you give them the $19.00 to install, you are giving them permission to steal from you bank account!!! Making a deal with Directv is like making a deal with the dEVIL.

    Marked Man 6/25/10 11:13AM
  • Customer Service is an oxymoron at Direct TV. I have been dealing with an issue for over TWO YEARS, have had a dozen "technicians" (ha ha) come to my house in Tahoe City, California, and only one knew what he was doing. When I called back to request he be sent to correct a problem I was told there was no way to know who he was and that the "customer service agent" did not know how to contact the support service staff in Reno, Nevada. After my last 25 minute wait to speak to a "supervisor", I was told he was on another line and would call me back within the hour - that was two weeks ago!!

    Anonymous 6/23/10 4:05PM
  • I just had the tech out to my house after 5 days of waiting for service. (I live north of Lake Pontchartrain. Tech was very professional and fixed the problem.

    I was told by a friend of mine that lives in New Orleans they get one day service.

    The tech told me that they have fewer techs working north of the lake. In other words we pay the same for the system but are treated like step children.

    rjbuilder 6/23/10 9:52AM
  • I would like to state that I find Direct TV onhe of the worst cable/sattelite vendors I have ever dealt with.
    For the 3rd year in a row, I am uncable to watch the World Cup. Why, because as usual the system does not work. I spent 2 hours on the phone with your "help" line and I am still uncable to get the HD channels I am paying for. This happens at this time every year when our corporate COO wants to watch th games. The "help" line wanted me to do their troubleshooting by asking me to swap out my receiver with another one that I know works. This is a corporate site, and I am not going to knock down a working conference room to do Direct TV work for them. The system is Junk, your support is Junk, the system in not dependable, and we are throwing $1500 a year in fees for NOTHING!

    tduncan@amerisure.com 6/23/10 4:51AM
  • HAD A FRIEND HOOKUP DIRECTV AND WHEN SHE CALLED BACK TO GET HERE FREE HD THERE TOLD HERE SHE WAS NOT QUALIFIED GO FIGURE THEN I CALLED FOR AS A EXISTING CUSTOMER AND THERE TOLD ME THE SAME THING NOT QUALIFIED THEY SAY YOU DONT HAVE A TRACK RECORD IN PAYMENT I TOLD THEM IT IS THRU A BILL PAY THUR THE MY WEBSITE AND OFFERED TO AUTOBILL THOUGH DIRECTV THEY JUST KEEP REPEATING THEMSELVES AND SAY DONT QUALIFY WHAT DO YOU NOT QUALIFY I AM PAYING MY ON TIME AND NEVER BEEN LATE WITH PAYMENT. I HAVE NOT HAD MUCH LUCK WITH CUSTOMER SERVICE REPS THERE DONT HAVE MUCH INFORMATION OTHER THAN YOU DONT QUALIFY THEY WONT HELP YOU WITH ANY PROBLEM SO WHEN MY CONTRACT IS UP I AM TURNING IN MY RENTAL BOXES AND CALLING IT QUITS. I WILL GO BACK TO MY OLD SERVICE I KNOW WHEN THERE IS A PROBLEM IT WILL BE HANDLED PROMTPLY WITH NO I CANT HELP YOU WITH THAT PROBLEM LET ME TRANSFRER YOU AND IT KEEPS GOING AND GOING THAT IS WHY CUSTOMERS GET FRUSTRATED THEY ARE PAYING FOR SERVICE THAT THEY EXPECT LIKE MANY PEOPLE WHEN THE BILL IS DUE THEY WANT THERE MONEY BUT WHEN YOU NEED THEM OH WELL............. AND THAT GET A LITTLE OLD AS I READ SO MANY COMPLAINTS THIS ONLY ADDS TO THEM. IF YOU THINK I WOULD RECOMMEND THIS SERVICE TO ANYBODY ELSE I DOUBT THE BEST IS WORD OF MOUTH AND WHEN PEOPLE ASK I TELL JUST WHAT I HAVE HAD WITH BAD EXPIENCE WITH ME AND MY FRIEND WHICH I GOT HOOKED UP WITH THE SERVICE SHE IS SO SORRY NOT WITH THE PROGRAMMING IT IS THE CUSTOMER SERVICE. YOU OTTO LOOK INTO A REFESHER CUSTOMER SERVICE PROGRAM AND ENLIGHTEN YOU STAFF ON CUSTOMER SERVICE IT IS FOR US THAT YOU ALL HAVE A JOB EXPECIALLY IN THIS ECONOMY THERE ARE SO MANY PEOPLE OUT OF WORK BE THANKFUL IT BECAUSE OF US YOU HAVE A JOB

    Anonymous 6/22/10 5:22PM
  • oh how I understand, cancel service after 4-5 weeks. Penalty charged $442.18 amount was due 6-28. Withdrew the funds from my checking account on 6-21. Cannot get anyone to address this situation properly. Told me to write a letter and fax it. This crap is insane. If anyone knows of a magic phone number to somebody that can actually be of assistance PLEASE let me know...

    slillard 6/22/10 11:41AM
  • We've had this stupid services for less then two months when we had to call for service. Got the run around and when they were able to schedule, it was 5 days later. Tech shows up and can't fix the problem because it was "wired wrong to start with" (note tech shows up at 7p.m. to start work on this issue with six recievers and was told this at 9p.m.) So had to reschedule again for an 8:15 a.m. appointment seven days later. So here we are, 13 days without the stupid thing, no one will take any responsibility for it. Looking at sending the contract to our lawyer. On the short end of it, once this is all said and done, will go back to Time Warner (god, can't believe I said that) as their service at least responds within 24 hours.
    Never ever ever have direct tv again.

    Ed 6/22/10 7:05AM
  • They didn't provide customer service so I cancelled then they redused to send me the boxes to return thier equipment I will never ever use them and they refused to allow me to return so they can charge me.

    crystaliv 6/22/10 6:13AM
  • Very dissappointed with Direct TV as I called about $100 gift card status.They said you had to be enrolled in auto pay to be eligible but did not tell me that at time of order. Called 2 times and was told that I should be getting it soon but never recieved it and was not told either time that I was not going to get it. Last person I spoke with read me the notes from conversations and there were no notes from the 2 calls I had made to Direct TV concerning this matter. Would not reccommend Direct TV to anyone now.

    shaula 6/20/10 10:30AM
  • i have had the worst experience with direct tv than any other cable company.the associates are rude!They do not try to help by explaining what you ask from them instead they try to make you feel like you did something wrong or that you are stupid.As hard as times are now everyone is struggling,your company need to have some compassion.I ask if I could pay some on my bill and pay the rest when I get paid next thursday the associate stated "NO YOU NEED TO PAY IN FULL,I see you have had a disconnection before." I asked if I could get a better rate with direct tv since I have made it through my contract with problems from day one.I was told by a rep. from direct tv that my bill would not be more than 60.00 a month to get this package.your rep. came into my place of employment to get this sale,but you and I both can see that this was a lie from the start. the only reason I stayed with direct tv the 2 years is because I WAS NOT HOME WHEN DIRECT TV INSTALLED MY CABLE AND I DID NOT KNOW THAT THERE WAS A 2 YEAR CONTRACT!THE REP. HAD SOMEONE THAT WAS AT MY HOME SIGN THE CONTRACT WITHOUT ME BEING THERE!I AM THE ONE THAT SHOULD HAVE SIGNED THE PAPER WORK NOT NO ONE ELSE.IF I WAS NOT HOME HE SHOULD HAVE CAME A OTHER TIME.SO WITH THAT BEING SAID I FINISHED THE CONTRACT MARCH 31,2010.I followed through with your company even though I was not happy.your Reps. never ask me to adjust my payment plan due to the Rep. giving me the wrong information.when I ask to speak to a manager the Rep. transfered me to another associate,I asked if he was a manager he said "no" but I can do what a mgr can do.I asked for a manager I should of been transfered to a manager.I WILL PAY MY BILL AND STOP DIRECT TV.I WILL LET AS MANY PEOPLE AS I KNOW HOW TROUBLE YOUR CUSTOMER SERVICE IS TO YOUR CUSTOMERS.ONE MORE THING I FEEL YOU SHOULD KNOW THAT YOUR ASSOCIATES ARE TELLING PEOPLE"IF YOU DO NOT GO TO DIRECT TV PRIMARY BUSINESS AND A PERSON OR BUSINESS THAT SAY THAT ARE A REP. FOR DIRECT TV THAT YOUR MAIN OFFICES CAN NOT HELP THEM WITH ANY PROBLEMS.IF A SOLICITOR CAN SELL YOUR PRODUCT THAN YOU SHOULD STAND BEHIND THE NAME AND THE PROBLEMS THAT COME WITH IT!I AM A PERSON TRYING TO MAKE IT AND PAY MY BILLS,BUT TIMES ARE HARD FOR NOT ONLY ME BUT OTHER FAMILIES TOO.

    Anonymous 6/17/10 5:55PM
  • I am extremely disappointed with the installation services provided by DirecTV when they send to my house two (2) installers that were drunk!! They don’t only create a mess in the attic of my house with wrong wiring connections (the attic in my house was inaccessible because of the wrong wiring- it was like a web!)

    During the installation the installers BROKE THE FAMILY CRYSTAL FLORAL VASE VALUED AT $350.00. The installers apologized and acknowledge the wrong doings however; DirectTV was never willing to adjudicate this case.

    I waited another week when they send another installer to correct the problems. This installer corroborated with my concerns and HE saw and verified the mess previously created by the Direct TV installer. He agreed to report these issues to his supervisor.

    When I contacted DirecTV about these issues, I was informed that those individuals were sub-contractors, therefore; I need it to deal with their hiring company. What a poor services p [provided by DirectTV - I cancelled my services

    Anonymous 6/17/10 11:07AM
  • IT'S TRUE, THEY TELL YOU THAT THEY ARE GOING TO COVER ALL THE INSTALLATION, ONCE THEY ARE IN YOUR HOUSE THEY DO CHARGE FOR WIRES AND HOLES THEY HAVE TO MAKE ON THE WALLS.

    EVERYTIME YOU CALL AND YOU ASK TO SPEAK WITH A FLOOR SUPERVISOR OR MANAGER NO ONE IS THERE. THEY GET YOU WITH THE MINIMUM 2 YEAR CONTRACT...ONCE IS OVER NEVER BACK WITH THEM.

    CC 6/15/10 3:52PM
  • I also was a dtv customer. the 21.00 fee for shipping a reciever that was never shipped. oh and is a non-refundable. this was stated only after a week passed and they couldn't sign me up as a new customer...A new company is out they call it NETFLIX Good bye !!!

    done 6/15/10 1:59PM
  • Everyone has a different answer for questions you ask,as well as not knowing the policies. And advising of services you should have been told unpon coming into the service. Do not buy direct tv for a motorhome it does not produce any reception.

    Anonymous 6/14/10 12:47PM
  • Direct TV really sucks do not get involed with them! They gave me credits to retain me as a customer, and then started raising my bill back up, upon questioning they stated they could no longer give me the same deal, and when i cancelled they took back the credits they gave me!! by charging my credit card on file without authorization. They gave me something to retain me and then took it back, after years of committement, and timely payments. This is how they will treat you. Do Not Get Suck into ther game!!

    unethical 6/14/10 12:15PM
  • Well let me tell you all about the experience I had with DirectTV. I called DirectTV on 06/12/10 about possibly purchasing service from them. We went through the whole rigamaroll of giving information and me being "approved" for one of their specials discounted plans. The person then gives me the pricing for my plan, what channels would be available, and informs me that I do not have to pay for install and set up. There is a one time fee of $21.00 for shipping and handling. I say ok. The person then asks for my credit card number. I give it to her, because at this point I was pleased with what had been discussed and was going to get their product. After giving my credit card information, the person then states at the beginning of her laundry list of information that I will be charged the $21.00 for for shipping. I was just like, ok you already told me that. Keep in mind I was assuming this charge would be levied when I said ok, sign me up. She then begins to explain the terms of service to me. She gets to the part where fees can change after one year. I ask her to stop and explain what that means. She stated that my rates could go up from $40.00 to $80.00. I didn't like that and let her know. This is where she slipped up... "Well sir, if you don't like your service you can call back after you have received your receivers and cancel at any time before they go out and hook up your service." What do you mean after I receive my receivers? I haven't ordered any. She goes on to tell me that she has already charged my card for the $21.00. This is where the conversation went down hill. I asked why she just assumed I was going to get the service, and how could she just make a charge without me giving the go ahead. "Well sir if you are not happy with the service you can call back and cancel at any time before they hook up your service." That was not the point. I explained that I had never authorized the company for the $21.00. She then starts asking what was it about the plan that had prompted my sudden hesitation. I explained the eventual price increase was not enticing and the fact that she had charged my card without authorization. She then tried to explain again, that I could cancel before they hooked up my service. I stated that I no longer wanted service, refund the $21.00, and let me be on my way. She then questioned me again about what I did not like about the plan pricing. I stated flat out "Look, I don't want the plan. Cancel the idea that I want satellite television. Refund my $21.00, and let me be." "Let me get a supervisor sir..." For what? I just wanted the refund. Another woman comes on. She starts off the same way. Keep in mind that they have practiced that initial line to sound as american as possible. I go through the same thing with the supervisor for about 30 minutes. I stated 4 or 5 times, that I did not want any service and just refund the $21.00. The woman finally relented and said "Ok, you have your refund. Good day." and hung up. I will never do business with this company.

    JAGonzalez 6/14/10 10:21AM
  • They kept billing me for pay channels after 3 month promo expired and I called to cancel. They said system didn't register my call, so I owe them for the extra months of service or else! Then they asked if I knew the date and time of my original call! Heck, I wouldve recorded it if I knew what thieves I was dealing with. Once my contract expires I will NEVER go back to DIRECT TV no matter how low their prices get.....

    FreddieB 6/11/10 4:52PM
  • Horrible service, last time they were in my house I had to make the repairs myself as their technician was too obese to fit in my attic. Wish they would acutally repair my HD, but they won't even answer my email.

    Anonymous 6/10/10 10:25PM
  • Getting a new box. Actually got through to a tech who suggested to use the remote and press Exit three times and then enter 02468 to download new software.

    He waited until the download was complete and then it STILL hung up on step 1.

    Really nice guy.

    Here is the number I used - 800-695-9251, "express" customer service.

    Good luck to all - now my request for free stuff will wait until the new box arrives so I can calculate the days without service.

    Anonymous 6/10/10 1:56PM
  • My "fix" just crapped out. Worked OK last night and this morning though the remote was very sluggish.

    Just turned on - audio, but a herky jerky still pic from some channel or another that refuses to disppear no matter what I do.

    Did the two plug again, plus the double reset again, plus taking card out etc. Now hung up AGAIN on step one.

    I did not call today to get a day rebate plus a free PPV for my anguish -- now it will be up to two of both.

    Anonymous 6/10/10 1:21PM
  • Need to know what is going on with our HDTV and its direct TV remote. Since yesterday, the remote is locked in on one channel and we cannot use the direct TV remote to change , turn off / on the TV. Repeated calls to the customer service ended up in repeating the red button pushing and trying to reset, about a dozen times. What is the problem and how do we fix it? Should we try to unplug ( we did that too) ?
    The only way we knew that the TV has no problem , when the TV remote could turn it on and off. But we just cannot reset the TV. Any suggestions? I see that many had the same problem. It has to be the 'Dish" and how they are receiving and transmitting the signals. But I hope that the 'most popular Dish on the planet' must have the most qualified engineers too to fix the problems.

    sume@comcast.net 6/9/10 7:30PM
  • Directv is screwed up. By the time you talk to a rep you are so pissed off to talk to an IDIOT!!!!

    watusi@aol.com 6/9/10 5:03PM
  • Directv has a hold on my debit account...and has since Sunday. We tried to establish new service, and when my husband called them, the salesman didn't bother to tell him that you can't use a prepaid Visa to set up an account. Somehow, and we still don't know the answer to this one, they put a $310 hold on my debit account. I cannot get a single person to release it. All it takes is a phone call to my debit card company. I have faxed and faxed all day. I have called for 3 days, and all they tell me is to just "wait it out". I don't know about you, but I don't have 8 days to sit and wait on $310. I'm so damn disappointed. I refuse to get Directv after I get a "real" (as they put it) Visa debit card.

    Windy 6/9/10 3:07PM
  • I am a directv customer now for about 5 years. I have never in my entire life 53 yrs had so many frustrating problems with a company as I have with directv.. But yesterday was the last straw.. When first you can't seem to use your tv, so you try to call directv and there is a busy signal, then when you do get through you are on hold for over 45mins, with a recorder saying thank you for your patience, what patience???? Then when you get someone and they still can't fix your problem but tell you they will send another HDDVR out to you, and all you want to do is watch TV, but every month they exspect your monthly bill to be paid, and don't even give you a percent off for something your paying for but not reciving??? This has got to be the worst run company in the USA.. I'm so ready to go to Dish TV....

    maria117 6/9/10 12:54PM
  • i was very upset, 1) thinking that equipment i had was failing. 2) how will i fix or replace the crap. 3) no info telling the nation (us) there a major problem. At a mimimum Directv should have informed on our TV's that there was a problem. i tried the double reset it still did not work, so my down time was about 8 hour. i only had one channel for a brief time. (Once i reset no channel). DIRECTV BETTER TAKE THIS SERIOUSLY or they will LOSE alot of CUSTOMER. Jeff on the Westcoast

    Anonymous 6/8/10 10:47PM
  • Customer Service Leaves Something To Be Desired!!

    Please Contact Me A.S.A.P.770-26 6/8/10 6:58PM
  • Played the reset game all morning, finally a functional unit. I can't understand how this could happen overnite. If the new software was bad why couldn't they just roll it back to the software that worked. Ever since they rolled out the new MRV service there have been issues. I have always liked DirecTV, but I am real close to changing providers.

    Anonymous 6/8/10 2:54PM
  • FINALLY fixed. Never was able to get through to tech, but both CRS were very pleasant, but the patch through to tech was dropped.

    The first time I did the double plug deal, if loaded after an hour while I was gone BUT the remote didn't work.

    The second time I did the double reset button trick and after another HOUR, it loaded and the remote works, but is SLUGGISH.

    Tomorrow, need to spend time whining to get a rebate and maybes some free stuff.

    Anonymous 6/8/10 2:29PM
  • I have tried all advices, nothing worked. I called the tech dept. The person I spoked to said they are working to get everyone's system to work on their. She said it take a couple of hours. This is it for us. We will not redo our contract with directtv.

    Anonymous 6/8/10 1:57PM
  • Since 6:15am NY time I have had absolutely no luck in trying to get thru via phone & internet using my account #,etc.,to a "HUMAN BEING" who can walk me thru a MASSIVE PROBLEM
    that seems to have struck not only the area in which I live, but the entire EASTERN COAST
    of the USA!Seems everyone woke up to the same problem of turning on their tubes and getting all frustrated because "ALL" of their Directv receivers/remotes/ETC>>>> just would not do one bloody thing! Trying yet to make a "CALL" to a customer service rep WAS JUST AS SCREWED UP AS THEIR DIRECT TV SERVICE
    and furthermore, still at 4:22PM EDST, a call
    nor a message could be sent via E-MAIL to find out what the PROBLEM IS/WAS/&/or WILL CONTINUE TO BE! AT LEAST IN MY OPINION,WE CUSTOMERS WHO ARE SUPPOSEDLY PAYING BIG #'s for this service should have T E C H Direct Support in cases like this!!! Hope I am not the only "OLD" stupid person that feels this way, being we are squeezed into this whether we like it or not! For this aggrevating problem it's gonna be "WE" the people who work our butts off who will most probably have to pay for D I R E C T V 's huge disaster today and never let us in on their boo-boo! WAAAAAAAAAAAAAAAA!!!!!!

    not2LAY8 6/8/10 1:35PM
  • tech support is in india say no to off shore cust svc.

    Anonymous 6/8/10 12:13PM
  • Customer Service is ajoke!

    Anonymous 6/8/10 11:47AM
  • I have been trying to reach a service representative for the last 1.5 hours. Repeated disconnects have left me frustrated. HELP!!!!!

    john bock 6/8/10 11:05AM
  • You guys will love this one, Direct tv says on their updated twitter account that they are aware of the problem and working on a fix. They say to unplug the unit from the wall for 15 seconds and then plug back in twice and it should fix the problem or call tech support which of course you can't get thru to because its a busy signal but the real topper and the arrogance of this company is between all the tweets of telling people how to just get service they are advertising for new customer deals, if anybody reads all the problems they are having and calls them for new service they are suckers that is if you can actually get thru

    Anonymous 6/8/10 10:42AM
  • Ok, so I must not be the only one having issues with my receiver. My guide keeps messing up and now this morning I cant get it to work. It keeps "checking the settings". I've been a loyal customer for 10 years, I think it's now time for a change!

    Anonymous 6/8/10 10:34AM
  • All my units are dead. Hit the red reset button and then the picture comes back on but it stays on the same channel did it again same thing can't change the channel with remote or manually. Of course direct tv with their customer service can't get thru for over an hour just busy signal and then when I do the automated system just cuts me off and hangs up with me. If I see one more commercial about how direct tv is so much better then Dish in customer service I'm going to scream! They are horrible! Any suggestions on if they have a fix or have an explanation for this!

    Anonymous 6/8/10 10:33AM
  • I am having the same problem except my receiver wont do anything either...the only way for me to shut it off is to unplug it...I finally got to an automated customer service and it said it was going to transfer me and then it hung up :S very frustrating!!

    Anonymous 6/8/10 9:45AM
  • UGGGHHHH! Went through the whole process, got evertything working, now not working AGAIN!!! Can't stand DIRECTV. The last straw. We will switch!!

    Frustrated 6/8/10 9:35AM
  • Dvr wouldn't work this morning on main TV. Trying to find a working number for Direct is inpossible. One was disconnected. After several tries, I got through to a recording telling me to unplug dvr twice so I hung up. It did turn on tv but couldn't change channels. Hit reset and after a wait it works. I wish I knew about all these problems before I switched from Dish who had minor problems compared to this. Now I'm stuck for two years. I'm paying $29 rate for 12 months. Does anyone know what I'll get charged for second year? Direct claimed there would be specials on charge that I can take advantage of on when first year is up.

    Anonymous 6/8/10 8:36AM

    • We only display the 750 most recent negative comments.

  • Submit your comment >>
  • HAve been a loyal DirecTV customer for years. Had an H21 receiver die and it did not come back to life. Called the number here and said operator 4 times and connected me to a real person. Was then connected to a "technician" who is shipping out a new receiver + shipping. Overall, a quick and pleasant experience.

    Boise 5/15/12 9:57AM
  • I recently lost signal service after a storm. Frustrated I called customer service/tech support. I spoke with several techs and the third call was a bit frustrating, but the female tech was able to give me some tips on how to fix the problem(She also recommended that I should not climb my roof for safety reasons) I went to the forum, but if you are not technically capable, it's foreign lingo,i could not get any answers), my dish needed realigning. I was not happy and my conversation with the tech was a little on the tensioned side (threatned to cx service, etc..., she called my bluff..haha..) I climbed my roof and realigned the dish and now have service. I then called back to cancel my service call and found out I lost some channels. Danielle the service tech was very helpful. I am able to get most of my channels back. I kept the service call since I purchased the $5.99 monthly insurance plan (husband's works overseas)which i think is a great deal when you do not know anything about satellite tv. Make a long story short I have been a direct tv customer for almost 18 yrs and very happy with your service. Would not switch for anything.. even though I bluffed and lost. Flawless customer service (they can't read your mind over the phone, you really need to be specific). Can't live without Direct TV, beacon of light at the end of my work day. C. Tischer

    Ctischer 5/12/12 12:10PM
  • I like it. Better than cable. Better than Direct TV. We move a lot and to different states, and they keep up. The costumer service can use a little work, but after some run a round we just asked for the manger. The down side, stops when it rains hard, or there is snow on the dish it self.

    fuglymongoose 5/9/12 6:41AM
  • Thursday evening, unable to get DVR to reo baseball game, All other functions worked. Technician very knowledgable-directed me to make numerous tests-identiffied and corrected problem. Highly conscientious and personable.

    Anonymous 5/4/12 6:20AM
  • from-joyce teele 757 934 2694 I want to advise you of exceptional service from agent AQ 2437. She knew what she was doing and worked hard to solve a difficult problem. It is refreshing to deal with someone who can go beyond the printed response page.

    joyce teele 4/21/12 11:10AM
  • Let me tell you about Angie is Customer Service
    her employee # is 100 5614 35. She was very helpful, and was able to offer us a deal that we could not pass up. I told Angie that I had become disabled and that my income had been cut
    in half. With Angie's help, we were able to keep a good selection of programing at a greatly reduced charge. We are very thankful to Angie. Direct TV you have a very fine employee working for you. Customer Service is
    very important to myself and my wife. You have a very good employee. Thanks again. Henry and Dee Moody.

    ? 4/18/12 2:11PM
  • I had a very unique problem with my Direct tv service. I was fortunate to get to talk with Alana ID 100563463, to have help with resolving it. She was very kind and polite and repeatedly apologized for having to put me on hold to help get answers. I was so overjoyed to have someone to listen to me and help that I wasn't worried about having to wait. She told me that she wanted to get the problem resolved and talked with her supervisor in order to do this. She answered all of my questions and gave me all the information I would need. She actually spent a lot of her time with me and I appreciated having someone that genuinely cared about resolving my problem. Direct TV is very fortunate to have her for an employee. I am very thankful that she answered my call. Thank you Alana!

    Anonymous 4/12/12 3:59PM
  • I want to take this time to compliment a young man named Monti, who works for Directv. After 5 attempts to resolve a billing issue and being hung-up on, and passed to wrong departments. This young man had the best customer service, skills that I've seen in awhile. He maintained his calmness and didn't hang-up or pass me to the wrong dept. Becuase if I didn't get this situation resolved tonight, My family gave me permission to switch my mothers service to Comcast, after she being faithfull to Directv for 11 years. GOOD JOB MONTI!!!!!!!!

    Anonymous 4/11/12 6:45PM
  • hAD A VERY GOOD EXPERIENCE THE OTHER DAY GTTING MY DIRECT TV HOOKED BACK UP TO MY SUMMER HOME IN WISC. AGENT I SPOKE TO WAS DENNIS B., REP. 3451970.HE WAS VERY PATIENT AND HELPFUL AND I AM VERY SATISFIED WITH MY EXPERIENCE WITH DIRECT TV.

    Anonymous 4/11/12 10:17AM
  • I admit in the very beginning it was a bit shaky, 14 years ago. We had problems with the box the installer put in and it took a couple days of phone calls to get it straightened out. But they stood by their product and made it right. I was more than satisfied with the resolution, they gave me much more than I had expected. Since then we have NEVER had any problems. And our equipment is pretty much a dinosaur now. ;) Any time we have called to question something everyone we have spoken to has been friendly, helpful, and knowledgeable. We are a very happy member of the Directv family for 14 years now, I wouldn't change a thing.

    LoveDTV 4/4/12 5:10PM
  • April 2,12
    Judy in Idaho(100600167) halped me a problem with my direct tv. She was very halpful and approached the problem very logestal and spoke with a clear voice. Thanks Judy.

    Anonymous 4/3/12 8:22PM
  • My husband and I are both 72 and not very machanically inclined. On March 28th one of our three Directv boxes went out. We called Directv Customer Service and talked with Sakeria. She was so patient and pleasant with us. She spent a long time of the phone with us trying different things to try and fix the problems. Nothing she tried worked but she was always very sweet and nice. She finally decided we needed a new box. The mailed it out the same day and we got it on April 2. We hooked it up but still couldn't get it to work. So we called Directv Customer Service again. This time we talked to Victoria. She was wonderful. She spent over an hour on the phone with us trying to find the problem. She was a angle. She was so sweet, patient and kind. If I pushed the wrong button she never got upset. She finally decided it was the number two cable. So she had us reset it so we could view the tv with just one cable. The she transferred me to a case worker who made us an appointment for a technician to come to our house this week to solve our problem. I was very impressed with every customer service person I dealt with at Directv but especially with Shakia and Victoria. They were great.
    Janet, Copperas Cove, TX

    Anonymous 4/3/12 2:55PM
  • we are in our seventh year with Direct TV today I called about a tired remote,the entire transaction took all of four minutes and we should have the new remote in four days.A young man by the name of Cody handled the problem, very courteous and spoke english
    Thank you.

    popop 3/30/12 1:41PM
  • Had to cancel DirecTV. Heard many negative comments about cancellation procedure, however the help I received was perfect. The Directv representative was helpful, understanding, thorough, and did not push the company line. Thanks for making the cancellation procedure a positive experience.

    Thankful 3/17/12 4:28PM
  • I don't in any way want to diminish the experiences others have had -- I'm sure they are legitimate experiences -- but I think people are more apt to go online to complain than to praise. Given that, I wanted to add a data point by saying that DTV has always been responsive and helpful, often going above and beyond to resolve situations. I would suggest that if people have difficulty with one representative, just call back and you'll probably get someone who will be more helpful. I never bother to argue -- if one rep tells me no, I call back and get one who will say yes. It's been rare that I've had to do that though, so I give them high scores overall.

    albatross 3/16/12 8:36PM
  • I thought the Dirctv product was decent. We had it for 2 years aand then opted to go with no long term requirement, just month by month, albeit with reduced channels. My wife died in a carwreck and I called to cancel future service. I had way to much to do over watching TV. I got pitched more service but I said no and they said O.K. and they would be sending boxes for return of their equipments.

    Then the wheedling and bils began. Then the threats, credit reporting, etc. They would not recognize my cancellation at the end of my contract. They did keep offering more coverage. This went on for about half a year with bullying calls and finally the sent for the return of their equipment which I mailed to them. I just yelled at them for what they were and ceased responding to them. One day after maybe nine months I got a call from an Indian (sub continent) to explained the old history and that I would not pay for service I had discontinued rejected continually afterwared. This guy said he was sorry for my wifels death, apologized and said he would terminate everything,wipe the supposed debt, clear the credit report. So, in this case the foreigner was human whereas the others from the US just bullie dna lied continuously. The Indian guy was good and did good

    Anonymous 3/15/12 11:02AM
  • I originally emailed a complaint back on March 3. Direct TV got right back to me that same day, and there was a technician here the following day. Great service! The technician (Lucas) was wonderful. Polite, friendly & efficient. He was great. I will certainly stay with Direct TV. Thanks - a lot!

    Panasonic 3/13/12 3:06PM
  • I love DIRECTV and the customer service is great. The guy contracted to come out and install the service really went out of his way to find an signal and install all the equipment in my home. The DishNetwork person that came out prior to Directv was too lazy to climb his rear up on the roof and try to find a signal and was rude. Great programming and excellent service.

    jcbasinger 3/10/12 8:43PM
  • Like to comment on the service provided by Ephiram-the Service Tech. for our area that is Riverside, CA. Order # is 163227165 and Tech ID is DVCA426104.

    Ephiram was very methodical, thorough and very precise. He made sure that all the equipment is working optimally. He was very neat and did not drop debris like nails, wire cuttings etc all over the roof(i inspected the roof area after the work was done near the satellite dishes) and inside the house. We were extremely pleased with his service and hopefully he will be considerd favorably for promotion/raise.

    Anonymous 2/23/12 6:43PM
  • i had a wonderful time with peter our installer he new what he was doing and very polite. i called today to cancel my service with comcast he offered mme the sun. when icalled three weeks ago their wss nothing they can do for me. so today this person called me a dishhead and i will get no service in the rain. i told him his prices are too high and im very happy with direct tv so disconnect me know.goodbye thieves nadine

    nayhollywood1 2/21/12 2:44PM
  • Feb 5 2012



    A technician was at my house fixing my tv. previous to this I had two other technician and many many phone calls and talk to a lot of people. I had already contacted another carrier to quit direct tv. The technican name Randall is outstanding he is very professional , explains everything, listens, does not act like your crazy and treat you with the most respect. before he leaves he makes sure everything is right and you are completed satified and knowledgeable. This type of employed should be reconize because customer service today is not that good. Thank you for sending such a professional and please reconize this employee

    connie@coloradoasphalt.conm 2/16/12 10:13AM
  • Several days ago I received my monthly Directv bill. I noted that the total price had jumped about six dollars. Looking closer I found a charge for six dollars for "additional TV" I have and use only one TV with my DVR unit. I called customer service and within a few minutes I talked to a person. I explained why I was calling and with a few more minutes the extra charge was removed from my account. I do not remember the name of the customer rep that I talked with but she was polite, and helped me solve the billing problem. Thanks..

    Mouton1932 2/16/12 9:11AM
  • Guess I am extreamly lucky. I was a very flustrated subscriber when I finely got this phone number to call. I was imediately connected with a service tech, with the patience of a saint!! He had my problems cleared up in a matter of minutes and in the kindest of manners. He further gave me a few tips for future problems. I was very pleased with my service.

    CLEMTOO 2/13/12 2:03PM
  • I have always received great customer service from Direct Tv. I just lost my job, called to cancel and spoke with "Robin" who comforted me and helped me to resolve my bill. I have always always been treated respectfully by Direct TV reps.

    Jeannebe 2/11/12 8:40AM
  • The Customer Service I have recieved form Direct TV the last couple of days has been GREAT. thank you Katie and Ferrell. You helped me do what needed to be done.
    Thanks again,
    Opal Bridgman

    Anonymous 2/8/12 5:39PM
  • Support tech (ID# 100597365) was very polite and knowledgeable. Solved my problem in a matter of minutes. Thanks again.




    viehorse 1/24/12 5:58PM
  • Today January 17,20-12 One of your technitians came to my houseto repair our satalite system

    Techv # 441554 Charles was impressive. He was Polite,uniform well cleaned and groomed.

    His equipment and vehicle all appeared to be in order.

    Work completed to detail and all now working well!

    Thanks to Charles

    Michael Johnson

    Topkop21@aol.com 1/17/12 3:04PM
  • I had a highly favorable experience yesterday with a dtv rep from Fl whose name is Sheila. She quickly & courteously helped me resolve a sound/volume issue.

    It has been a long time since I have had this level of customer service from ANY company.

    Thanks Sheila.

    Anonymous 1/17/12 11:09AM
  • I used to hate Direct TV but in the past year my calls are answered in a helpful way. I am posting positive comments as I believe they deserve it.

    GreenValley 1/16/12 12:20PM
  • when i signed up for directv i got hbo, cinemax, and stars free for 3 months and nfl sunday package free. i just canceled both of them without a fee and absolutely no hassle. customer service was great to me.

    lastcameanarchy 1/12/12 4:42PM
  • Today..Jan 7, 2012..I spoke with agent Norma Id #10054830 and she quickly resolved a problem for me which has saved us some money.She was efficient, courteous and extemely helpful. Please thank her for me by putting an "orchid letter in her file"
    Jan Sullivan
    Account under Robert Sullivan
    8716 428th Ave S E
    North Bend WA 98045

    Anonymous 1/7/12 5:18PM
  • Needed help setting up our remote to our new TV. Really helped and appreciated. It was alot easier than when we were trying to figure it out by ourselves.
    Thank you, thank you, thank you.

    Anonymous 1/4/12 3:18PM
  • Compared to Comcast - DIRECTV IS FANTASTIC - Customer Issues Are Dealt With Quickly & Efficiently - WELL DONE DIRECTV - YOU ARE THE BEST

    kevrich 12/11/11 6:20PM
  • I've always had good service from DirecTV. I just switeched to whole house DVR and it was a 10 minute call. Easy and fast.

    MinnesotaMike 12/9/11 1:01PM
  • So far I have been happy as possible with DTV. Our installer came at 6pm to hook us up because he was covering the area for someone else, super professional and was excellent explaining everything. I switched from Dish, they just jack up the prices. The lady that took my original order was a delight to deal with and explained everything, even the fine print (which I had already read, like an informed customer should) and didn't hide a single detail. Totally pleased with DTV.

    dmeyer 12/6/11 7:24PM
  • I just spoke with a customer service rep and he was extremely polite and very helpful. He took care of my issue promptly and efficiently. I will definitely recommend directv to everyone I know.

    Anonymous 12/4/11 10:51PM
  • Jason #100571909. Very helpful,and patient in helping me program my remote to my new Tv. He took the time to explain the steps we would be taking,before we did them...Very calming not in a Big hurry to get rid of me I rate him AAA+++ Thank-you Jason you ROCK !!!!

    roy m larson 11/28/11 7:04PM
  • ok i will begin with i love working for direct tv.i have been a tech for nearly 12 years..ok thats the good part..i get so aggrivated with customers lieing just to get something for free..i am starting to get really tired of being put in a bad situation cause the customer cant make up their mind on what they want.when they do their not happy with it an they call an i get a oop.i go above an beyond on what im supposed to do an yet i get stabbed in the back.i had a nc roll back on me a few weeks ago only because the customer bought a new dvd player an wanted me to hook it up..i almost walked out but me being the good tech stayed an hooked it up for them..now i have a oop because her husband pulled the cables out an now their not getting picture.i have to admit that customer service is reallhy good an people need to understand cust service reps can only do but so much.only complaint lately are why are customers always right these days when they have a sc after they did something to break the system.one more thing dtv piece of advise..manufacture ur equipment right.im tired of have a service call on me cause the reciever went bad.thank you customer support for everything you do i know how hard of a job you have sometimes.

    ihatemeanpeople 11/23/11 8:06PM
  • Just wanted to let you know how polite and helpful your employees have been when I called this past week. The first two calls were billings questions - different questions and handled in a very professional manner.

    Had to contact technical service and spoke to two different individuals regarding separate issues. Again most helpful and patient. Did not have a lot wait time on the phone to get answers which I greatly appreciated.

    Found I could go directly to customer service by stating what problem I had rather than speaking to a recording.

    Cheryl 11/22/11 2:23PM
  • Customer service has been helpful, but they aren't knowledgeable about advanced services like Whole-Home DVR. As for Whole-Home, this does not work if you have a wired LAN connection to the internet. You will have to disconnect your DVR from your LAN and restart the DVR with your other Whole-Home boxes in the other rooms already connected. All the other boxes require a "DEC" (available from DirecTV) inserted in the coax line feeding the other boxes. Bottom line, if you get Whole-Home you give up your LAN connection.

    banished 11/21/11 9:04PM
  • I have been with Direct since June of 2007.
    I have had to call in only twice in all this time for a service call. Both times I was treated with respect and the tech that came out was very polite to me and my family. I don't know where these people live, but in my area, they are verynice.

    happycustomer1 11/11/11 9:46AM
  • my mother has been with directtv for 11years and never had any complaints about the company. a problem solved same day. same agent. i just switch to dish and it was a nightmare. should've listen to my mother.

    Anonymous 11/11/11 1:47AM
  • We've had Directv for two years, three standard receivers. No problems. Then we ordered a DVR receiver to replace one standard and it worked well for three weeks then stopped working. Directv was very responsive, sending a replacement within two days and prepaid return packaging for the defective receiver.

    On the other hand, it seems unjust having to sign a new contract any time new equipment is ordered, or having to pay repair costs on rented equipment after a 90-day warranty period.

    contemplate 11/4/11 6:09PM
  • Overall, they have been good enough or better in our dealings with them.

    BFree 10/27/11 8:19PM
  • I recently had difficulty receiving TBS-Baseball Playoffs. I called DirecTV & they had me working in 10 minutes. Thank you DirecTV. I will continue to recommend DirecTV to anyone fed up with cable TV or DISH.

    Happy Baseball Fan 10/14/11 5:48PM
  • great service. the technician was friendly and professional. really takes pride in his work. Would recommend direct tv over comcast. service is cheaper, better and i expect to be a customer a long time.

    Anonymous 10/12/11 8:26AM
  • Called in and for no reason was offered over 500 dollars in service credits and free nfl sunday night ticket! We've been a customer for 10 year! Never once had an issues!

    NONAME 10/4/11 9:47AM
  • Just had to call Direct-TV customer about a problem with my receiver box. All questions were answered with a high rate of professionalism and my calltaker was Don and I personally appreciated his actions in helping me with my issue. I hate to see all the negative comments that others have written and I have been a customer for 20 years and have always been meet with this type of service. Keep up the good work and once again Don thanks for all your help

    Bstripe 9/25/11 6:06PM
  • great knowelegable friedly service with reciever replacement

    Anonymous 9/22/11 4:48PM
  • I just called customer service and got right through to a very nice person named Brandy. My call took all of 2-minutes.

    Anonymous 9/11/11 4:28PM
  • I had one of the best customer service assistance ever. Thanks to PHALIA MEZA agent id# 100557551. I was very satisfied, she was very friendly, very patient with me & took care of all my needs. She definitely makes me want to stay with Directv forever. I will also refer friends & family for Directv Service. Thanks PHALIA



    Amadou fall

    Amadou 9/4/11 6:22PM
  • I live in San Diego, CA and previously had Cox communications for cable TV before I switched to DIRECTV. There is absolutely no comparison between the two. I pay much more than I did when I had Cox but if I had the same "bundle" with Cox that I have with DIRECTV, then I would probably be paying double. DIRECTV does cost more, there is no question about that, but I feel that you get what you pay for when you subscribe with them. I don't think you will be disappointed if you get them. I hope this helps.

    jaxflgymboi79 8/26/11 9:49PM
  • I came home from work yesterday and my DirectTV HD DVR box was not working. It would not power up. I have had it for several years and worked it hard. I called the customer service line at about 6pm EST and after a short attempt to fix the problem over the phone it was determined I would need a new box. I was told it would take up to three business days for them to ship me a new one. I was a little grumpy during the call, but the service representative was polite and helpful the whole time without being one of those overly cheerful people that would further aggravate me. When I got home from work today the box was waiting for me outside the door. After another call to customer service to make sure I set up my new box properly I was watching tv again within no time. I LOVE DIRECT TV...THAT IS CUSTOMER SERVICE!!!!!

    shaftboy15 8/26/11 7:07PM
  • A human customer service rep was availably within 2 minutes of calling and was absolutely courteous and helpful.

    Thanks Yolanda !!

    Pat 8/26/11 9:14AM
  • HI TECH 100527457 JEANETTE WAS THE BEST VERY HELPFULL. THANKS AGAIN THAT GIRL IS GOOD.

    TOM 8/22/11 12:31PM
  • I have just had the pleasure of talking to three ladies at Directv. All were friendly and quick to help me. Thank you

    Magbh 8/22/11 11:37AM
  • Dear Customer Service,

    I received a computer-generated call requesting a review of my experience in regards to the work performed yesterday and it didn't do your service justice.

    Not only did he follow every guideline required, but he was such a polite, pleasant person who didn't treat me like a moron. I'm very behind the times where technology is concerned. I'm old. Haha! He hooked everything up and programmed the remote in moments, cleaned everything up, and actually removed a number of old cables that were unused, un-needed and obsolete. Upon my request, he then PATIENTLY instructed me in how to actually use the remote and access all of its features. Then, he went even FURTHER and hooked up my phone line so now, for the first time ever, I can order Pay Per View movies! My entertainment system is complete now and I actually know how to use it. I was ready to jump up and down I was so delighted.

    I noticed that the HUGE majority of comments on this site were negative and that makes me sad. People are so often willing to complain and grouse, but never give their time to send kudos for a job well done. Unfortunately they just take it for granted.

    Please accept my appreciation for the service you supplied (unbelievably free of charge, to boot) and I'll tell my tale of the excellence of DirecTV to all of my friends and neighbors and tell them to make it their FIRST and only choice!

    Way to go,
    Carolyn Kuhn
    1-661-547-4300

    Anonymous 7/17/11 9:09AM
  • I'm a logtime DirectTV customer, and recently had problems with my DVR. I contacted Cust Ser, (Courtney & Yavonda), who's attitude completely disarmed me. They not only solved my problems promptly and efficiently, but their manner in dealing with me insured my continued relationship with Direct TV! The BEST customer service I've ever seen!

    Ed 7/9/11 6:06AM
  • everyone i talked to on the phone was helpfull and nice... juan tech number duwa433180 was super nice and respectfull kept a polite conversation while he never stoped working.

    Anonymous 6/15/11 4:34PM
  • Thank you for your very helpful customer service regarding fixing my remote control. I really appreciate the promptness, knowledge and friendliness. SJM

    Sadie 5/29/11 7:42AM
  • I have been with Direct for over 5 years and have always been taken care of when I had a problem. Sure it's a hassel going through the automated crap at first but if you keep pushing 0 you will get someone on the line pretty quick. Also the tech support team has always been helpful. I guess it depends on the customer service rep or tech you speak with and how much knowlege they have. If your unhappy hang up and call back until you get someone that knows what they're talking about.

    Anonymous 5/19/11 9:57AM
  • Just spoke with Paulina and had an excellent experience getting my DVR working again. Thank you Paulina.

    Anonymous 5/19/11 6:14AM
  • My compliments to your customer representative named MAIR. She just helped me to resolve a problem I was having with DirecTv all day. She deserves a bonus! Her patience, warmth and helpfulness were exemplary. I have a vision problem (macular degeneration) and without Mair's guidance, I would not have been able to push the right buttons, find the switches or open the door on the receiver. Thank you for choosing excellent service reps.

    --Sari Aizley

    Anonymous 5/6/11 3:55PM
  • Very good. Fixed my issue with automated commands. Great!

    Anonymous 4/10/11 3:19PM
  • your technician John Lammert #427944 his 2nd time at my home he stayed and made sure my promlem was fixed

    Anonymous 3/24/11 3:19PM
  • This date had service call by Directv Technician. He arrive promptly as per schedule. First thing he did was show his ID.

    He went directly to work, diagnosed our problem and solved same within a short period. Checked all three of our tv's, the connections and the outside antenna receiver. Polite, explained problem, what he did to correct and reviewed operating instructions.

    Unusual to find such superb service in today's business climate. Refreshing

    Technician's name was David and is a good representative of Direct TV.

    Sun City, AZ Resident 3/20/11 5:21PM
  • The only employee complaint I have was when the DTV agent didn't listen to me. I missed nothing. This wasn't a "read the fine print" issue nor was it a contractual dispute. I was, however, stung by the DTV response. Summary: I ordered another receiver. I had it less than 24 hours when I realized I should have ordered HD instead, With the full understanding that this was MY mistake I call DTV to upgrade and clearly stated that I UNDERSTOOD I WOULD BE RESPONSIBLE FOR ADDITIONAL FEES including installation and whatever else applied. NO ONE HEARD ME. (Used caps to be sure I was heard, sorry) I was told I wasn't allowed to upgrade so soon. I suspected I was told that because the agent didn't listen and thought I was trying to get something free and was giving me the "party line". I wasn't trying to get anything free. I was simply trying to pay for an upgrade. I then reached customer service (by email or phone, can't remember). I received an email response from a Kim. He/she also seemed to think I wasn't taking responsibility for my error. He/she offered to allow the upgrade at a discounted fee I hadn't requested. I can't explain how a text of innocuous words could transmit such a bad feeling but it did especially the reference to the effect that DTV will do this just this one time and so on. I haven't upgraded and probably won't. I just do not understand how I could offer to take responsibility, to pay all fees and still not have been allowed to upgrade. It's over and done. I wrote only because most of the employee comments were in reference to customers not reading the contracts properly and not understanding customer responsibility. Customers are apparently not unique in that they don't listen or read the text properly. DTV employees, too, are guilty of not listening, hearing and reading properly. An aside: it's about time the manufacturers of the HD DVR's conquer the noise issue; loud, annoying and constant. Thank you, Dianne Morris

    zelda 3/19/11 8:38PM
  • I was taken care of yesterday (3/1/2011) by a service rep named Tanasha. She was really wonderful!!! She was patient with me for a really long time, solved the problem I had called about and also helped me learn how to do something I hadn't been able to figure out in MANY years. Three cheers for Tanasha!
    Suzy C.

    Anonymous 3/2/11 4:55PM
  • My husband and I have had DirecTV for over 12 years and have always been happy with their service (customer service and technicians). Directv always arrived at our residence at the times they promised and would call before hand to let us know they are on their way. We have moved twice, it was easy to transfer our services to new residence. We have had a few problems with the bills - but a phone call to customer service remedied those. We haven't returned anything so cannot rate that accurately.

    Anonymous 2/23/11 1:36PM
  • Today is February 21, 2011. I am currently on the phone with customer service. I have been treated kindly and with respect by the two different representatives I have talked with. I have used Direct TV for about 6 or more years now and have never been treated rudely. So far so good! Thanks to all representatives who treat your customers right!

    crayzcat 2/21/11 7:42AM
  • stay away from FAE she is a problem in customer service, try to get Chris. He is way better in handling his job.

    credto 2/1/11 12:55AM
  • Cheyene in Oklahoma, courteous, excellent english speaking lady, had my tv up and running normally within minutes. Thanks.
    Texas customer.

    RCA 1/29/11 6:01AM
  • HELLO, MY NAME IS CYNTHIA PETTAWAY OF KINSTON N.C. I WOULD LIKE TO EXPRESS MY SINCERE APPRECIATION TO YOUR COMPANY AND TO ONE OF YOR SERVICE TECHNICIAN BY THE NAME OF TIM SAULS. MR SAULS WENT WAY BEYOND THE CALL OF DUTY WHEN HE SERVICED MY TV/SATELLITE DISH HE WAS VERY PROFESSIONAL KNOWLEDGEABLE AND DID A FANTASTIC JOB. IN THIS DAY AND TIME YOU DON'T SEE THAT KIND OF CONCERN IT WAS A HUMBLING EXPERIENCE. THANK-YOU DIRECT TV FOR HAVING EMPLOYED SUCH A PERSON LIKE MR.TIM SAULS OF KINSTON,NORTH CAROLINA.!!!

    C.PETTAWAY 1/28/11 1:53PM
  • I have been a Dish Customer for about 2 years. I SWITCHED TO DIRECT TV TODAY !!! I spoke with a representative ( Raymond ) for about 30- minutes with many, many questions. He answered each one with great professionalism. I am looking forward to my Direct TV...

    Satisfiedcust 1/21/11 12:37PM
  • GOOD SERVICE

    rosendo 1/20/11 9:24PM
  • I had a great experience with customer service. It only took me a few seconds to get a live person. I answered "yes" I was a current customer. When asked what I needed I stated "problem with HD DVR" then when none of the trouble shooting prompts reflected my need I stated "customer service" and got right through. The rep was extremely nice and as soon as we figured out receiver was defective he ordered me a new one scheduled to arrive in 2 days! Don't forget that the squeaky wheel makes the loudest noise and even though you may have had a bad experience there are hundreds of others that have had good experiences. Also your attitude and how you approach a customer service call reflects directly on how you are handled. . .

    Anonymous 1/20/11 9:23AM
  • Been a customer 4 over 15 years an have 2 say i read ALOT of comments on here and cant believe half of em. I 2 understand the run around on who do u talk 2 for this and that..... a tip 4 ,al of u, when u call and the que 4 what is wrong all u have to say is HELP HELP HELP over and over HELP HELP HELP this over-rides their computer system and u get a LIVE PERSON. As 4 the withdraws without permission, SORRY NEVER HAS HAPPENED 2 ME, and beleve me i have changed things over and over again. CALIFORNIA people wouldn't put up with that ,(they don't care and problems not solved), i pay the insurance each month (what is it $4,,or 5 ???) worth every penny never any charge 2 come out and fix something,even if it is just a resetting the dish after a storm came thru and blew everything from trees to almost houses away. DIRECT-TV has made me happy more then once and will spend whatever time on the phone is necessary to make sure (when possible) 2 fix whatever over the phone. I think a lot of the complaints on here are DISH OF COMCAST,trying to make people worry about going with DIRECT TV, We were with com cast 4 years and never knew what the bill would be from month to month, Direct tv has remained stable in their prices and Only when i add thing like THE NFL TICKET OR GAME-LOUNGE did the price change. When u feel like new customers are getting better deals call em and say HEY wait a MIN here,,,,, what about a loyal customer and I can HONESTLY say i have a couple of times and they ,DTV, has always made it right...GO DIRECT TV ,,,,, (as a wise man once said 2 me) believe Nothing of what u read and only half of what u SEE)

    LOYAL 2 THE END 1/5/11 11:39PM
  • As a Dtv customer looking at these complaints, I find myself wondering how so many of these customers cannot read or understand a simple contract. The policies enforced by Dtv are not any different than any other large company. Read the contract folks and take a moment to do a little research about what you are signing. Ask questions. I love DirecTV. Especially the sports. How else could I watch all my favorite baseball and football games? Not on cable and certainly not on Dish Network!

    atlantaaaton 1/3/11 10:46PM
  • We have been a long standing customer of directv. We have been very happy with their service quality and affordability. They have always been quick to resolve any issues.

    fle
    mount shasta, ca

    Anonymous 1/3/11 5:54PM
  • I so wish yall would understand that you only get what you give out. Plese be nice and they in turn will be nice. Hope you all have a good holiday....grouches. I have nothing but wonderful service from dtv

    tigerlilly 0924 12/24/10 6:57PM
  • I would like to acknowledge one of your service technicians! This young man was here on time 12-20-10 and immediately started to check out my satellite and cables after checking everything he determined I needed a new receiver installed it and left thinking it was ok. After a little while the problem started again and he had left his number with me in case the problem came back and I again called him and he came back checked cables,went under the house and checked other cables and replaced more cable under the house and that was evident that was the problem(it was apparently going out and he was able to see it and knew what had to be done. The original problem was the tv was pixalating and breaking up on LMN station and others. This young man did alot to help fix this problem and I very much appreciate his help.He is a very nice young man and dedicated to doing a great job! All I know is that his name is CODY and I wish I could reach his Supervisor because he should be acknowledged as top technician! I live in San Jose,Ca

    Anonymous 12/20/10 6:25PM
  • For the most part we've satified with directv. Have had a few problems, but you were very prompt in getting them working. One thing in bad or windy weather we loose the signel. I wish you all would get it where we could get all the local channel's in this area and bring prices down. What are the #'s of the bonus channels i am suppose to be getting for the next 3 months and when did it start, and when will it expire. Thanks, TKJ

    TKJ 12/14/10 8:04PM
  • At the end of Nov after constant problems with the picture disappearing and going to "searching for signal" plus many phone calls they sent a technician. He was on time, extremely polite,and VERY professional! He took care of all the problems, and the picture is better than before. I would like to thank Juan(don't know his last name) for an outstanding
    job! GN

    Anonymous 12/13/10 7:31PM
  • Customer Service was a good experience. Answered within 2 mins. Very Friendly and knowledgeable about our question.

    Anonymous 12/6/10 6:59AM
  • I have to say customer service has improved over the past year - I get to talk to a human being really quick and they have been helpful (although not always the answer I want). I must say contacting corporate office by snail mail and by phone does get ACTION! Very good advice on closing your credit card BEFORE canceling anything! My contract is up in April and I'm considering going back to COX but each service provider is as bad as the other! COX raises their rates too. Will be a hard decision.

    debsnwc 11/23/10 9:09AM
  • Why is the Program Guide getting more and more WRONG every day? It used to happen rarely. This past month, it is ALL THE TIME. Incorrect show descriptions, incorrect names of shows and movies, and too much "no informational available". If DIRECTV pays someone to keep the Guide running well, that someone needs to be fired and replaced with someone who'll do the job. Shortage of jobs out there! Should be a surplus of not just good but great, willing workers. How hard can it be anyway? It's not as if it's a static situation, either. It's getting WORSE every DAY. Soon, at this rate of devolution, the Guide will become a worthless tool with no correct information, no longer used by customers. How do people TiVo and record shows, when the descriptions and listing aren't even accurate? Somebody needs to have their shoulder breathed over. Somebody's taking too many bathroom breaks and so on.

    Carly Corday 11/15/10 12:54AM
  • My husband and I are new customers who have been trying to get the best package deal for us wich has HIS "sports Football and Hockey". After several techs and agents ; The best experience was with an agent named AMBER in Georgia. She not only explained the problem "package extras" more $$$ but convinced us to keep the Premiere package. She was very helpful to show us the best way and helped "us" to understand!!! She is the reason we stayed. More people like her will always keep better business relationships with customers.I hope more reps can learn from her!!

    Satisfied customer 11/5/10 8:49PM
  • Very fast and helpful. called about my remote not working properly, got through very quickly to the tech department. They gave me easy steps to follow and it is fixed! Excellent customer support!

    SatisfiedCustomer 11/5/10 12:54PM
  • Used your number and operater statement. Got through quickly and CJ was patient and extremely helpful--he corrected the problem and remained calm and professional throughout.

    ME 11/2/10 8:46PM
  • I just got off the phone with Trina in North Dakota, a CSR. I needed a b bank converter that attaches to the back of the HDDVR between the receiver and the cable. Mine was fried with a lightning strike. She will have a new one sent to me in the next few days...without a service call...great! I'm a banker and have dealt with the public for 34 years. Generally, if a customer is factual and and respectful when outlining a problem or even when complaining, a good outcome will result. Trina solved my problem and we had a nice conversation about North Dakota weather in the process!

    Anonymous 11/1/10 8:35AM
  • I agree it is very frustrating when things go wrong, but I had a problem today and called and talked Natasha. She was very pleasant and explained just what I need to do and told me if that didn't work to call back. It is very difficult to get to speak to a live person, but if you just do like this site says and keep repeating "operator", you will be connected. The person on the other end is not responsible for your problem, so please try and treat them as you would like to be treated and I bet you will get better service and help.

    jcd 10/27/10 3:57PM
  • Finally found someone with patience and knowledge. Took care of all my issues.
    I thank Janone very much for his help and hope if I ever need help I can ask for him. Thanks again Karen

    karen 10/27/10 6:53AM
  • We have had Direct TV for a few years now. I have had to call service 4 or 5 times. I have never had any problem reaching a "real " person. Everyone I have encountered, either on the phone or on a service call has been very pleasant and helpful. When my box died (as electronics will ) I called,they sent a new one,no problem . It took 2 days to get to me, but I've had my car in the shop for longer than that... a much bigger inconvienence than missing a couple of days of TV. I have friends with Uverse...they have some bad expeirences . I have delt with Comcast...didn't care for their customer service. Am very happy with Direct TV.

    Dave McC 10/9/10 2:23PM
  • I'm surprised at all these negative comments. I have had occassion to call Direct TV support I think 3 times since my May installation. They were there at night, they were helpful, and very polite and nice.

    gc 9/27/10 8:02AM
  • I have yet to have a bad experience or any complications with the service or customer service. I hear & read mostly negative experiences so I am a tad weary but I called today & I was able 2 change my plan, get some questions answered quickly & w/ease.

    Anonymous 9/16/10 1:50PM
  • I wrote on this site yesterday about DTV giving the house and the dog to new customers and nothing for the customers they already have. Well I called the number in California and asked to speak to someone who is in charge and I got the Presidents of DTVs office. His name I think was Jeff. Anyway He was the nicest person I ever dealt with . He was really interested in making me a happy customer. When we were done talking He gave me the same offer and price on the package they are offering new customers. NFL sunday ticket,Every challel they have including Premiums, and Lifetime free HD all for only $59.00 a month for 5 months. Thats the entire football season.After 5 months I go and pick out the package I want like normal. Call the california number I believe they will help.... I am totally satisfied and would recommend DTV to anyone. Now if I have a problem I will not call customer service I will call California.....Good Luck

    joe 9/10/10 10:31AM
  • Considering other comments, I was anticipating a huge problem. I was pleasantly surprised to get into customer service with only 1 yes and an "explanation". It took only minutes and my business was satisfactorily concluded in moments with a very lovely represenatative who was courteous and helpful in the extreme.

    Anonymous 9/5/10 3:18PM
  • All I can say is I live in NW FL and the service and customer service is GREAT!!

    Anonymous 7/29/10 10:21AM
  • I just hooked up service 2 days ago and although in my order I said I wanted the internet hook up, it wasn't done at installation. I called today and spoke with Kathy (Badge #3ACSHORT) who handled my call with great customer service. She was knowledgeable and very personnable. She didn't charge me any of the extra fees or installation.

    I have read some of the complaints on this and other sites and I just have not had the same problems. They came out 2 days early to install the system - which was great. The installer was very nice and polite.

    maew 7/7/10 3:44PM
  • WOW! Direct has been great since I've gotten it. Your personalized service is awesome.
    The main reason why I first got Direct was because you guys carried Link TV (ch. 375).
    This morning I woke up to see you now have Free Speak TV too (ch. 348). That leaves no reason what so ever for people to stick with the Dish. The one and only complaint is I wish you guys would create a separate, or an additional pay package for your 11 religious and music channels--I don't need those and would love to drop them. THANKS! Damian James.

    Damianna 7/4/10 7:55AM
  • Purchased another satellite box and had to rely on two of your Techs for about 30 minutes before I got it right. They were extremely patient with me, very knowledgeable and very polite.

    Winkypoo 6/27/10 1:29PM
  • Just spent less than 20 min on phone with 2 awesome customer service reps that resolved all issues. Good job, ladies.

    fancione 6/27/10 12:52PM
  • Justin from South Dakota gave me some suiperior service this even under difficult circumstances. he showed so much patience.
    David F. Messina
    dfmessina@comcast.net

    Anonymous 6/23/10 9:27PM
  • Just got my dvr to work with the tv and remote. It took two tries of resetting to get the dvr/tv/remote to work. I talked with Renea in Texas and she was very helpful. Thank you Renea in Texas.

    Judy9569 6/8/10 7:47AM
  • Customer service is the best they forwarded me to someone who could help me with my problem

    Anonymous 6/5/10 11:00AM
  • Today, June 2nd, Eric was at our home for service. It is a pleasure to deal with Direct as Eric is considerate and efficient.

    Anonymous 6/2/10 10:28AM
  • Techs at Directv have always been able to solve problems efficiently and within reasonable time frames.

    If price were the only issue, I would switch to Dish, and maybe one day I will, but as long as DTV performs to my expectations, I'll stay a customer.

    Anonymous 5/21/10 5:45PM
  • Honestly, I have never encountered better service than with Directv. They have always been helpful, have saved me bundles of money. I was just recently thinking of switching over to Fios. When I called Directv, they gave me a wonderful deal and saved me over $300.00. And this isn't the first time. My oldest boy ways that he has saved $1,000 of dollars over the years with directv and just is thrilled. Truly the best customer service anywhere! Just can't say enough about how good they are!

    Lee 5/4/10 8:59AM
  • I have had some issues with Directv in the past and can agree to some extent that some of the reps are unqualified. I do however have to say that does not go for all of them. Today I called to transfer my service and spoke with Candace. Candace was very professional and helped with all my questions. She informed me she could give me a free upgrade on one of my boxes but before she processed the change made sure I knew it would automatically sign me up for another 24 months. I did express to her that I was considering not renewing my service when my contract is up in December. I asked her if there was any promotions going on at this time and she offered my 6 months of Showtime and Stars for free! So like I said while I agree there are bad reps in this company as in all companies, Candace does not fall into that category. Thanks Candace!

    Anonymous 5/3/10 11:06AM
  • Just want to put in a good word for the customer service rep who helped me set up our DirecTv service for the summer on April 30. (He was in Oregon.) It was the easiest year yet!

    sunnymacmillan 5/1/10 12:29PM
  • I've been a DirecTV customer for almost 15 years and have enjoyed good service. I suspect lots of others have as well. It is always easier to get motivated to complain than it is to compliment, but today I had the pleasure to work with Jennifer (ID # 100443268) who was extremely patient and helpful. I'm sorry to read the comments of those who have had trouble, but I want everyone to know that they should not brand all DirecTV support staff.

    Thank you Jennifer for great support and patience.

    D. R. Peterson

    Anonymous 4/14/10 1:36PM
  • I had problems getting my receiver to work after I had disconnected the cables from the TV and the receiver. I called and asked that a technician be sent to my home to help me reconnect the different cables in the correct position. The sudtomer service Rep told me that it would cost me to have a technician come to my home so he would help me over the phones as there was no charge for his help. He was unable to help me after exhausting what knowledge he had so he very politely told me that he would have to transfer me to someone with more knowledge. The lady who came on worked with me until finally I was able to get my TV and receiver to start working again the way it was before I had disconnected them. They were both very professional and I thank them both for saving me from having to pay for a technician to come to my home. Thanks to them both for showing me that DIRECTV have people that really care about their customers. I see no reason for me to change from DIRECTV anytime soon as I have been a customer since 2005.

    Margo 4/14/10 9:23AM
  • I had to phone to take off our free 3 months of awesome showtime. Just a suggestion Direct TV would even be better if they continued my free Showtime.
    Katie gave me service..and she gave me excellent service.. thanks again for the free programs.. Showtime

    Kadie 4/12/10 7:47AM
  • Hmmm...had to call DirecTV as they were shipping equipment to my address for someone I don't know. I'm a cable subscriber and have never had any kind of satellite. Called the 888 number listed above, followed your instructions and reached a live person rather quickly, on about 9:30am Saturday. She was very courteous, took my info and said that they would stop the shipments to my address. Also told me to disregard what had already been sent. Even ended by telling me to "have a good day, sir."
    Sounds like this is the exception rather than the norm, or maybe they are actually listening to customer feedback and trying to improve.
    I have no affiliation to DirecTV and am simply reporting my experiences.

    CraigW 3/20/10 9:45AM
  • I would just like to take this opportunity to Thank Cliff Foster of Missippi Customer Service I couldn't get my T.V. reconnected after moving my TV to paint & he walked me through to whole process & we got it working again YEA...
    Also I just love my Directv DVR the best thing they ever came up with It's just awsome

    I've never had a problem with the service from you guys... Thanks for your service keep up the good work.

    Mrs. Moore Longwood Fl.

    Mrs. Moore 3/4/10 6:50PM
  • I just spoke with Lorry (Laurie, Lorrie, other?) and she did a stellar job of helping me with my reception problem (still in process) She is a credit to your organization and I think she deserves a gold star. Or better, a raise.
    Thanks!

    Henry Ariail

    Anonymous 1/29/10 9:39PM
  • After calling the main line and going through 5 minutes of call prompts, only to be given another phone number which I couldn't find in any of their literature or work orders, I had to go through another 5 minutes of inane computerized call prompts to get to a human being.
    This person was extremely helpful and patient. I was able to rectify my problem
    with her assistance. It turned out to be a defective powerstrip (mine), and not their equipment. If I could have gone DIRECTly to a human being I could have saved a lot of time and agravation. Direct should have a line available for people who have already gone through the reset procedures listed on the screen.

    Problem solved but reachability 1/21/10 12:40PM
  • I have been with directv since april of 09 and have had nothing but problems until today.... First I would like to let you know of the problems I have had.

    First off I did not get what I wanted at first meaning HD box and dish. This took some phone calls after the installer left my home. When I did get this taken care of the tripod that I paid for which cost me 65.00 dollars was taken by the next installer that came to my home. The frist guy was a sub contracter for directv the second guy worked for directv. He replaced the tripod with a steel pole and took mine. This did not sit well with me. Since then I have had directv at my home 3 different times a total of 5 times. Many phone calls have been made to 800-531-5000. This number is a joke if you are looking to resolve real problems not simple one's. I have been hung up on and of course the drop call here and there. I would say I have been on the phone with a total time of 8 hours, NO JOKE... So today when I called about my bill being to high, double what it should be I talked to a supervisor hahahaha and was put on hold for a transfer hahaha. 30 minutes later I hung up and called 1-310-535-5000. I then told the person that picked up the call that I am having problems with the customer service people and have had enough. She put me on hold for about 30 seconds and a real person in charge took my call. I told her all the problems I was having and keep in mind there are many more than I have listed. All in all this took me a good 5 min to explain. She then told me she was so sorry for the problem I have been having and that she was going to help me. I now have a credit of 149.66 on my account. WOWOWOWOWOWOW unreal I am so happy. For months I have been sick with directv and had the feeling that such a big company and little old me who cares right. Well wrong, pass the bs and go to the top. Once again don't call this number unless you have had enough and if you only have a real problem. If you call for any other reason you will only ruin it for the people who really need to be taken care of. I hope and pray all my problems are over and if not I now know who to call. Good luck to all of you. My rating below are for the number that took care of me. As for 800-531-5000 all the get is 1 thats it all ones.

    ronin9674 1/8/10 12:24PM
  • The female I spoke with did a great job
    and enabled me to program my new
    sony using Direct TV remote only. I didn't
    get her name but thanks!

    Lucille Galli

    Anonymous 11/4/09 8:19AM
  • I put through a call to your customer service office at around 4:30 PM Alaska time.
    One person hung up on me and another could not help me at all. I was becoming quite frustrated by the time I was transferred to a young man by the name of Josh from your Albany, Georgia office. Josh deserves a raise. He was certainly the friendliest and most polite person I have talked to in your customer service area. He was able to resolve one problem and then immediately resolved the second problem. He never put me on hold and asked questions in a very professional manner. Again, I say that this young man is an outstanding employee of yours and should be recognized for his efforts. GIVE HIM A RAISE!!!!
    Sincerely,
    Mrs. Richard Collier, Anchorage, AK

    Anonymous 11/2/09 9:14PM
  • My TV did not work. Kept getting "favorite list "over and over.Tried to fix it...no dice.Also "satellite 771 "
    Called direct TV at 8am Monday morning. Was transfered 3 times to , Ken,Terry and Trudy.
    They all were very helpful and courteous.
    they worked with me for 3 1/2 hours to no avail.To morrow someone is coming to my house to fix the problem.(no charge !)
    So,after reading all the negative comments
    I thought I would let you know a good report.

    fufu 11/2/09 10:19AM
  • We have been satisfied with DirecTv. We are full-time RVers, so had some trouble resetting the dish with every move, until we finally learned how to do it. The initial installation crew did not provide us with adequate information, but subsequent service calls got us all the help we needed. The information provided on this website, about how to speak to a real person, by repeatedly saying, "Operator", has been most helpful. We are happy.

    Happy Customer 9/5/09 3:47PM
  • I've been a customer for years and I've never had a problem. I routinely change my configuration, but I do the hardware work myself.

    Snacktime 8/5/09 10:07AM
  • Just got off the phone with Nathan at DirecTV. It was easy to get throug to tech support and he was very helpful.

    We ran some systems tests and found a possible cause to the problem (pixilating and signal loss). So far so good.

    Anonymous 6/30/09 1:55PM
  • I can not tell you how much of a change in your customer sevice compared to Dish. I had several questions and a small problem. The service tech. I talked to was very helpful and for a change I could understand what he was saying.... Hearing English was wonderful.
    I don't normally write comments to anything but I was so pleased I felt that I had to.

    Thank you so much.

    Anonymous 3/25/09 4:13PM
  • THE HELP GOT WITH AN ONLINE PERSON: SHE WAS VERY KIND AND; SHE KEPT HER COOL WHEN UNDER PRESSURE. MY SERVICE HAD BEEN DISCONNECTED
    AND I DID NOT REALIE THAT I HAD MISSED A
    MONTH IN PAYING. THE BILL DID NOT SHOW THIS
    SHE WAS VERY PATIENT IN EXPLAINING EVERYTHING. I WOULD RATE HER A 10 ON A SCALE
    OF 1-10.

    MARTHAS455 2/15/09 2:56PM
  • My remote control stopped working. New batteries did not help. DIRECTV sent a new remote control. I tried to follow booklet directions and got things so messed up that nothing worked.
    I called customer service. A VERY patient young lady walked me through several procedures which unmessed what I had done.
    Thanks to her expertise and her willingness to help me, we got the new remote working.
    I commend her-and DIRECTV-- for their willingness to help, and the patience to put up with me.

    ontact help 2/13/09 9:38AM
  • Mr.Chase Carey,
    Thanks for the 3 months of Shoetime. Never had Shoetime before and it might be something I might subscribe to later.
    While I am in a thank mode, I would like to thank you for the free HD DVR you sent me a while back to replace my defective HD reciever. Your Tech Support team I talked to were very professional. What took place was I kept loosing my HD signal so I called and talked to a Chelsey #414153 and also a Mike 413594 and they tried to fix my problem with no avail. After several attempts they reviewed my past longevity and pay record and decided to replace my HD REC with a HD DVR REC. I am really happy with it and I might get my Wife one for her room. Thanks again, and I will continue to promote DIRECT TV in my neighbor hood.

    Most Sincerely,
    Richard B. Nicolas

    dixie 2/10/09 7:54PM
  • I think that Directv has great service. We have been with them for almost 10 years, and have never had problems. In that time, we have moved twice, changed services, bought the NFL Sunday ticket, and had to have receivers replaced. Yes, when you move or need to get a new receiver, etc you do end up extending your "contract", but you also aren't paying for the thing that you got most of the time! I find this a better option, personally!

    Jennie 1/31/09 8:26AM
  • I called Directv customer service and reached a person within a minute or so. Spoke with Jeremy and he was very helpful. I have a new remote in the mail and will have within 3 business days. No complaints here.

    cunamnt 1/8/09 1:17PM
  • The directv customer support number 888-777-2454 was VERY helpful. They walked us through the steps of installing our new tv.
    I appreciated it very much. Dont listen to these idiots talking about all the FAKE problems they have just to make directv look bad.

    Anonymous 1/1/09 8:13PM
  • I HAVE DEALT WITH DIRECTV SINCE I WAS SWITCHED FROM 'PRIMESTAR' IN 1999. I HAVE NO COMPLAINTS WITH THERE CUSTOMER SERVICE. THEY ARE REALLY FAST AND SUFFIENT. I'VE NEVER WAITED TO SPEAK WITH ANYONE OVERSEAS NOR SOMEONE I COULDN'T UNDERSTAND. THE ONLY PROBLEM IS THE BILL GOING UP, BUT THEY HAVE BETTER PLANS THAN CABLE,(COMCAST) AND DISH NETWORK.

    GLAMB 11/7/08 11:04AM
  • I used the trick "operator, operator, operator...." and the rep came on the line and helped immediately. I seriously did not wait 2 minutes on hold and the peson knew how to answer most of my basic questions.

    chmqt 10/28/08 5:13PM
  • Submit your comment >>
  • Hello i am a directv tech employee, just want to let you customers know that we really feel your pain, because we feel it to when we have to tell you negative thing but first let me give yall an inside look at how our operations work

    1. we get graded on all of our calls, by different metrics how long we are on the call, how long we are in aftere call, how many techs we send out, how many credits we give out, so you can see we have alot already on our plate

    2 we also get graded on how many offers we offer, yes we do have to offer every customer things at the end of each call so if we talk really fast at the end then we are trying to get everything in so we can get a good grade

    3 we can only give a certain amount of credit out to customer if we give too much we get flagged

    4 we do have to do every step in our scripts so we do understand that you probably did the steps but our calls are monitored and we are not allowed to skip steps trust me it does get annoying for us too

    5 there are certain problems that allow us to either send a tech out or replace the reciever so when it may seem like the most common sense thing to do is to send a tech out we cant because the script tells us to just send a reciever so we HAVE to do this or this will count on our graded calls as us avoiding the script

    6 we are NOT supposed to offer a supervisor off the bat. We have to wait till you ask for one. Suprised yet?

    7 As you probably know Directv loves to find a way to save money, so they increase the price every year


    So as you can see this is just a portion of what we have to obide by, if we had a choice there would be alot we would do diffrernt but we are constrained to what our guidelines say plus every call is monitored so our supervisors know what we do and say, oh and by the way here is a big secret. when you ask for a supervisor you acutally don speak with a real supervisor you speak with what we call program specialists which are used to take calls all day to mad customers that act like supervisors and they could be in a diiferent center in another state

    The real supervisors in our building that we work at dont take any calls, they just grade our calls so they wouldnt be any help to you because they dont know anything anyway.


    So this is the life i live every day customer.

    Anonymous 4/29/12 7:57PM

  • Hello i am a directv tech employee, just want to let you customers know that we really feel your pain, because we feel it to when we have to tell you negative thing but first let me give yall an inside look at how our operations work

    1. we get graded on all of our calls, by different metrics how long we are on the call, how long we are in aftere call, how many techs we send out, how many credits we give out, so you can see we have alot already on our plate

    2 we also get graded on how many offers we offer, yes we do have to offer every customer things at the end of each call so if we talk really fast at the end then we are trying to get everything in so we can get a good grade

    3 we can only give a certain amount of credit out to customer if we give too much we get flagged

    4 we do have to do every step in our scripts so we do understand that you probably did the steps but our calls are monitored and we are not allowed to skip steps trust me it does get annoying for us too

    5 there are certain problems that allow us to either send a tech out or replace the reciever so when it may seem like the most common sense thing to do is to send a tech out we cant because the script tells us to just send a reciever so we HAVE to do this or this will count on our graded calls as us avoiding the script

    6 we are NOT supposed to offer a supervisor off the bat. We have to wait till you ask for one. Suprised yet?

    7 As you probably know Directv loves to find a way to save money, so they increase the price every year


    So as you can see this is just a portion of what we have to obide by, if we had a choice there would be alot we would do diffrernt but we are constrained to what our guidelines say plus every call is monitored so our supervisors know what we do and say, oh and by the way here is a big secret. when you ask for a supervisor you acutally don speak with a real supervisor you speak with what we call program specialists which are used to take calls all day to mad customers that act like supervisors and they could be in a diiferent center in another state

    The real supervisors in our building that we work at dont take any calls, they just grade our calls so they wouldnt be any help to you because they dont know anything anyway.


    So this is the life i live every day customer.

    Anonymous 4/29/12 7:25PM

  • I have been an employee with DirecTv for about a year now in the customer retention department. As I read most of the stories on this website, I am very shocked to hear so many negative experiences! I figured I would share a few tips and tricks with you all regarding your DirecTv accounts. First of all, each account is different because there is a "heart" value which gives us as customer service reps a guideline on what we can do for you. The heart value on your account is determined by a couple of things such as how you manage the account with your payment history, the base package you subscribe to, and how much credit your account has been given in the past 12 months. A new customer is a zero heart customer until the account is at least 10 months old which means they are not eligible for any promotional discounts on equipment upgrades or recurring credits outside of the rebate and equipment they are offered at the point of sale. If the tech comes to your home with incorrect equipment do not let him install just simply refuse the order and give us a call, we will then modify the order so that it will save a lot of frustration and heartache in the future. 1 heart customers are ones that aren't really up to par on their bills, so if your account goes into level 1 disconnect more than once a year, or you have received numerous 20 dollar base package discounts for 6 months, you are not eligible for any recurring discounts or equipment upgrades in order to change that you should have at least 6 months of good payment history. All other customers range from 2 hearts to 5 hearts the more you have, the more we will be able to do for you. So, keep in mind if your neighbor tells you they called DirecTv and got 30 dollars off of their bill for a year the same discount might not be available for you.
    If you are thinking of cancelling your service but want to see what's available before you decide to switch, please ask to speak with the cancellation department. I can't tell you all how many calls I take per day from customers that I could have saved from cancelling if the other departments would have transferred them over because they could not offer what the customer wanted but retention could have.
    For all the loyal customers out there, we really do appreciate you. I understand how it could seem that new customers get everything under the sun, but honestly when it comes down to us trying to save a new customer versus a loyal one we have more ammo to keep you guys, where all we can do with a newbie is offer free showtime for 3 months.

    Anonymous 4/1/12 11:30PM

  • well i just left for a job that pays better 2 days ago, but worked for DTV for a little over a year as a programing specialist. but here is a list of things all customers should know

    1. Directv promotions (with 2 exceptions) do NOT auto remove themselves THIS INCLUDES the 3 months free of HBO Starz Showtime and Cinemax just like ANYTHING ELSE that any monthly fee based business offers free does

    2. if something has been on your bill more than 60 days and you are just starting to dispute it forget it, customer agreement and back of bill both state you have 60 days to dispute a charge

    3. ALL tv providers dont give SUBSTANTIALLY better discounts for new subscribers, i dont care if you were Directv's first customer you are better off picking 3-4 providers and switching once a year because you will get better promotions.

    4. yes we do expect you to read your bill

    5. if you havent submitted your rebates(new customer) within 90 days you violated the terms and conditions of your new customer discount

    6. keep in mind when you are claiming that you didn't have terms and conditions (things rolling to cost and NFLST renewing on you) that you are dealing with an agent who has heard that all day when it is true maybe 1 time in 1000 its not our fault if Americans as a people tune out for leagize even if it is simple leagalize

    7 don't call in demanding a refund for a package that you "never knew you had" and had called in 7-8 times to ask what channel a specific game was going to be on unless you want the agent say he will look into it, mute the microphone, laugh at you, find any agents not on the phone, get them to laugh at you, talk to their supervisor, get their supervisor to laugh at you, then come back and tell you that there is a maximum of 60 days to dispute a charge on your bill and that we cant due anything about it, then depending on how much integrity you dont have repeat the process with our supervisor

    anon 3/11/12 10:58PM

  • I am a in house tech for directsat I think cus should read the hole lease agreement online iv never leased a car with out reading the lease agreement I see all these post about ditectv not being true to there ward some of that is true but not all of it they send u a confermed e-mail if u don't have e-mail that's just crazy if your moving and don't have your internet hooked up and don't have a smart phone u can always go to the library they have free internet as a tech we get in trouble ever time u call in and no agian if u read your contract in it standard install dose not include wall fishing for free we get paid a flat rate to do the job and running wires where were not putting a direct is also not standard installation I'm sure u people don't go to work for free so we don't ether but we do try to put cus sat first i love some cus and get to meet some very cool people I like my job but u always have that cus who wants all the extra stuff but dose not want to pay

    bradbrad426 2/22/12 9:07PM

  • I currently work as a contractor for DTV they have mandated that every tech has to sell the protection plan to 30% of every job they do. They dont care how and have even encourage lying. Saying and I qoute " I don't care what you say but you have to sell it 30% of the time". The protection plan is a nothing but a scam if your install is done right you will not have any problems for 5-10 years and thats a Diretv statistic. This company straight up robs people andmake the techs do the dirty work so they can say it wasn't us. If they get 10 million people to sign up for this thats $5.99 a month times that by 12 months now minus the people that actually used it, which by the way would be do to improper installion or faulty DTV equipment so still DTV fault for the problem but they make the customer pay for it. Well lets just say that DTV is collecting a TON of money selling insurance on a system they put in and should be held accountable for. Do you see the massive scam they are running now. If I could I would tell all DTV customer to stop getting the Protection plan many people have had for years and never used so many millions being flushed down the drain. Then DTV tells you they have to increase prices why blah blah blah, lets hold the accountable they are making money hand over fist with scam after scam on customer. You dont own the equipment but if it breaks you have to pay for it??? In what world does that make sense? Anyway theres my rant! take it or leave it!

    MNcontractor 1/28/12 12:20AM

  • i use to work with dtv but, its not the company i got tired of but with the customers who dont understand that we at dtv are willing to help but we also need our customers to be resposible so we guys have to work hand in hand. about the pay per views, if there is no lock on your remotes, if kids will play with it, they can add movies without knowing it, so might as well set up password. i dont believe in saying that "customer is always right" bec customers are not right all the time, they just want to be treated right by the company, but again... we are all consumers, and so we have to be RESPONSIBLE CONSUMERS.
    working as a call center is not as easy at it may look like, physically we are tired but if you get 80 calls a day a 79 will yell at you and will curse you personally, and one customer who will respect and will work with us to work with the problem with brighten up our days.... but its not easy... we are all humans, we all get tired at times, we all want to help our customers no matter what, but we appreciate it if customers will respect us as well like human being. its true that customers are the reason why we have job, but we are not working to be treated like we not human. we are working in this kind of joob, we are professionals as well thats why the company is paying us bec we deserve it.

    dtvgirlforever 1/21/12 12:49AM

  • I used to work for Directv in the Dispatch center in which the "FSA" and "Save team" also operate out of. Basically, if you call customer service and say that you are going to cancel your services, they are supposed to transfer you to the "save team" which are people who only make $11 an hour, and can only offer you a month of free service if your initial installation was done within 90 days. Also, they can at times try to upschedule a service appointment which is referred to as "force in's" but when I was there many of the supervisors in the field would not allow any more force in's.
    Essentially if you are having service issues call customer service and demand to speak to a save team person, they generally will be able to setup a service appointment for you quicker than the automated system.
    The save team has limited pull though, they can only offer faster appointments and a month of free credit (if within 90 days of installation). Directv hates to lose customers, but they really do not care if you have been with them for a long time, they only count on new installations which are "free" but do not include: pole mounting, burrying the wires, "wall fishing" cables (which means hiding cables inside the wall panels), and if you have an apartment or a situation where you cannot bolt the dish on you have to get a stack of cinder blocks with the dish mounted to it because Directv no longer offers tripods or other alternate mounting methods and you will pay out of pocket for this mounting option.
    Altogether I would recomend U-verse, unless your a sports fan and then Directv has the best programming if you can overlook all of the other BS.
    Hope this helps somebody.

    SateliteSatan 8/29/11 2:47PM

  • 1) Every new customer coming to DTV MUST sign a TWO year agreement.

    2) If your credit rating is not good you will be paying a deposit fee for every receiver up to $ 300.00

    3) If you plan to cancel or terminate your contract early, it will cost 20.00 for every incomplete month do the math.

    4) If you gave the agent your credit card at the initial sale, expect your card to be charged should you cancel or terminate your services early....they will not reimburse you for overdraft fees so don't ask. 5) All prices are subject to change at any time even if you are in a contract agreement, that's right it will NEVER go down.

    6) You do not need a phone line to get dTV do not let anyone tell you otherwise.

    7) After service starts you have 24 hours to cancel the service beyond that you are stuck in a contract for 24 months.

    8) At any point you plan to upgrade your equipment to a DVR or HDDVR, understand you are renewing your contract for an additional 24 months.

    9) If your equipment is faulty(you didn't break it), and a tech comes out to replace it and you active that receiver, you are renewing your contract for another 24 months.

    10) If opt out of the protection plan, and a tech comes out to fix anything expect a charge anywhere between 45-100.00.

    11 If you EVER purchase DTV equipment from Bestbuy/Sam'sClub/Costco, might as well buy it from DTV. These are DTV vendors, so yes you are signing a 24 month agreement by purchasing these equipment and yes the equipment MUST BE RETURNED TO DTV.
    12. DTV on demand feature requires, an hddvr and broadband cable.
    13. DTV's DVR only record/pause/rewind on ONE TV. Remember that
    14. If your account is canceled you have 15-20 days top, to return dtv's equipment or else your credit card will be charged for not returning the equipment.

    studipa 3/16/11 2:13PM

  • 1) Every new customer coming to DTV MUST sign a TWO year agreement.

    2) If your credit rating is not good you will be paying a deposit fee for every receiver up to $ 300.00

    3) If you plan to cancel or terminate your contract early, it will cost 20.00 for every incomplete month do the math.

    4) If you gave the agent your credit card at the initial sale, expect your card to be charged should you cancel or terminate your services early....they will not reimburse you for overdraft fees so don't ask. 5) All prices are subject to change at any time even if you are in a contract agreement, that's right it will NEVER go down.

    6) You do not need a phone line to get dTV do not let anyone tell you otherwise.

    7) After service starts you have 24 hours to cancel the service beyond that you are stuck in a contract for 24 months.

    8) At any point you plan to upgrade your equipment to a DVR or HDDVR, understand you are renewing your contract for an additional 24 months.

    9) If your equipment is faulty(you didn't break it), and a tech comes out to replace it and you active that receiver, you are renewing your contract for another 24 months.

    10) If opt out of the protection plan, and a tech comes out to fix anything expect a charge anywhere between 45-100.00.

    11 If you EVER purchase DTV equipment from Bestbuy/Sam'sClub/Costco, might as well buy it from DTV. These are DTV vendors, so yes you are signing a 24 month agreement by purchasing these equipment and yes the equipment MUST BE RETURNED TO DTV.
    12. DTV on demand feature requires, an hddvr and broadband cable.
    13. DTV's DVR only record/pause/rewind on ONE TV. Remember that
    14. If your account is canceled you have 15-20 days top, to return dtv's equipment or else your credit card will be charged for not returning the equipment.

    ram sassin 3/16/11 9:54AM

  • First of all I work for the tech support side of directv. I will give you all a bunch of insite as to how customer service and tech support works. First when you call us just hit 0 a bunch of times or say representative and you will get someone on the phone. Now I cant say which department you will get and it may not be the right one. So you may be transfered. When you get to tech support if thats who you need please stay calm as we are just receiving your call and have no clue whats going on. Once we know the situation and read over the notes left on your account we can help you. Always get the person name and id number and date and time you spoke with that person. Second, if you want a service call but dont want to ts with us just say something like its all tvs in the home and nothing is blocking the dish and my dish is on the roof and I cant get up there. That will trigger an auto service call as long as you dont have bad weather in your area. Now if its a box you seek to replace. Just say it refuses to turn on and go along with the so called trouble shooting for a few minutes and still say no it wont come on and that will trigger a replacement for you. If you want a new remote then just say the buttons are worn so much you cant see the numbers or the battery comparemnt is broken off due to wear and tear. This again will require no ts what so ever. Now that you know the steps to get what you want please stop yelling and screaming at us as we are rquired to keep our calls under 10 min from beginnig to end. The longer you keep us on the phone we start to get snippy. Have a great day!

    support helper 3/11/11 2:15PM

  • It is so sad to see these comments from some of these customers. I work in a DirecTV call center, no one knows the HALF of what we go through. We understand our purpose there and it is to help you, if there is an issue, we are there to assist you with getting to the bottom of your problem. Customer service representatives understand how important your got damn tv is to you!!! If you would calm down and let us know what is wrong and let us assist you there would not be any problem with the customer service. As soon as we pick up the line, all you hear is yelling. All of our calls are monitored so we do get scored very tediously on our calls. If we hang up on a customer, we will get fired. Anyone can view what is going on on the computer at any time, they can tell if a customer was hung up on intentionally. More than likely, that person lost their job if it did happen. Please consider other reasons the phone may have disconnected before you jump to conclusions. I'm pretty sure in this economy not only you are having problems paying your bills, but surely we are too. So we need our jobs and do our best to help you. You don't understand what it feels like to be called out of your name and yelled out and cussed at multiple times in day. Keep in mind, while i'm being as nice as possible and really trying to help you. Yes, i understand that Directv does have some practices that they should change, but the CSR's cannot change DirecTV's policy. We are billing/customer service representatives, who are here to address your issues. Why get mad and call me names just because you did not pay your bill and your tv was disconnected?? Just pay the bill or if you know you can't afford it...why do you have it in the first place??? Also, these Directv ads that you all call misleading, you guys need to learn how to be good consumers. Read all information...including the small print on the bottom of the add. DUMBASSES!!! Just because you failed to be a good consumer, did not ask all necessary questions about your agreement or services, or even read your agreement (which is on the back of EVERY BILL), don't get mad at us for something you didn't realize. I mean c'mon!! I never even knew that people act the way they do about television until I started working for DirecTV. I mean c'mon is it really that serious?? This is a problem and is why society is the way it is today. All you do is order dirty movies all day and cry and complain over TV!! Read a book, exercise, organize your finances, maybe read all of the information that was given to you when you signed up for services so that you won't find any "hidden charges" on your damn bill!! Everything is right in front of you, if you don't understand something, that is what customer service is hear for!! Bear with us, please take into consideration of our feelings and what we go through constantly through the day. This job is not as easy as some of you may think...you would just have to try it out for yourself. Seriously, please be more considerate. This would not only make the world a better place, but it would also affect any conversations you have with a Directv CSR. It does not make any sense how I can feel so sad and hurt, just because someone forgot to pay their bill and they yelled at me and cussed at me so bad. Or if someone was typing there password onto directv's website but in all CAPS, then call in to cuss me out and call me a joker, because had his CAPS lock on...I'm sorry it's just so much. I just wish we could all get along. We have to work together, in the end, we are here to help you and address your concerns, give us a chance sometimes. You all make it hard for us sometimes. Maybe we shoul switch shoes for a day...you will be soooo surprised. You think you, but you have no idea. smh...

    DirecTV CSR 10/25/10 11:12PM

  • I actually work in a directv call center as a supervisor. Most all calls are due to customer ignorance, we explain all terms, conditions, commencements,and fee's that would or could be charged before and during the initial set up and confirmation e-mail sent out before you get your directv set up. We do try all that is possible to help resolve issues, but most times we are limited to what we can fix or explain to the customer that they have crated themselves or just couldn't comprehend. There are time's where i myself will say that fellow employe's are total idiots but don't single out a whole company because of the stupidity of a few. Just as i would not say all are customers are idiots because of the few that are. I personaly don't find it right. Thank you for your time if you have gotten to read this far. :)

    Michael 10/21/10 1:01AM

  • I work for Directv and yes mistakes are made but in every mistakes are made. I have been subjected to death threats, called names that I did not know existed. My children's lives have been threatened. I have had to stay on the phone for over 45 minutes while I was repeatedly cursed with vulgar names. Wake up, read a a contract, we do not promote any thing that the customer is unaware of. Most people do not read the fine print. Get a magnifying glass, but most of all it is television. After I am cursed repeatedly I wonder how does this person treat his neighbor. The customer services representatives do not deserve the vulgarity that is bestowed on them. I have worked for many businesses and I can honestly say the customers of Directv are the meanest people in the world. It amazes me that after you curse me call my children name tell me to die that then you want a credit.

    Anonymous 4/10/10 5:53PM

  • Direct TV — Well, since what I am about to say is probably confidential and proprietary, then I will not post my name or the center for which I work. I am a former supervisor from an outsourced call center that took DTV calls, and currently I am a technical agent at one of DTV'scall centers. I have spent some time reading the posts here and elsewhere, and while there are some valid complaints (we would be remiss if we assumed that a company of DTV's size was completely without fault). However, more often than not, the issues posted on-line are due to confusion and ignorance of fine print policy, as well as industry standards.

    First, one of the most common complaints that I hear about is regarding the "invisible" contracts. While I can sympathize to a point, more often than not the anger regarding these contracts is misplaced, as the customer agreement clearly outlines the policy, (this policy is available in its entirety on Directv.com, and I would highly recommend that all customers or prospects read the ENTIRE document BEFORE you sign up. This should be standard practice anyways...). Most customers are not aware (again, at their own fault), of the fact that the receivers that they "purchase" are not theirs to keep but are, in fact, leased. This includes the receivers acquire from Best Buy or other authorized retailers. The prices are exactly the same (around $199 for a HDDVR) regardless of whether one leases from Best Buy or directly from Directv. The fact is, the cost of a receiver (anyone who has bought a receiver can attest to this fact) is much higher than the one time lease fee, closer to $350-$500 for a HDDVR. We do not charge a monthly fee for a lease for any receiver. We do, however, charge a mirroring fee, regardless of owned or leased, for every receiver past the first one. That fee is $5 per extra receiver. The advantage of leasing equipment is that we can reduce our costs, and therefore replace your busted receiver for free instead of making you purchase another one. However, because of the fact that we live in an age of limited accountability, it is impossible for us to determine if a receiver is faulty due to a malfunciton or an intended cattle prod (yes, it happens FREQUENTLY). Even so, we still cover the replacement receiver, but we think its perfectly reasonable to ask that you cover the shipping. After all, our property was working fine when we sent it to you, and we aren't making you pay for the damages. The downside to this lease is that it DOES carry a 24 month agreement, and this is how we can discount the cost as far as we do. This is not just DTV, but many other companies do this as well. The cell phone industry is a perfect example, and anyone who has tried to cancel their cell phone service early will tell you, this is a common practice in today's economy. Welcome to America. Remember the adage: let the buyer beware. Read the fine print like Mommy and Daddy told you to...

    Again and again, I hear complaints about the protection plan. $5.99 seems like alot, until you get a clearer picture of the situation. Again, we are not the only company with such a plan available for our customers. A broadband CABLE provider in my area charges $2.99, and again this is an optional plan. I have had many different providers in the past, and this is commonplace in this industry. Time and again, when I inform our customers that it will cost $49.95 for a service call, I get the same complaint: "You mean to tell me that you are going to charge me for fixing your equipment?". What they don't understand is that the ONLY equipment that we own are the LEASED receivers and that EVERYTHING ELSE BELONGS TO THE ACCOUNT HOLDER. Let this sink in for a moment. That's right, the FREE dish, with the FREE LNBs, and the FREE multiswitch (or the much more expensive SWiM equipment) and the FREE cabling, all installed for free, more often than not, belongs to you. It is now part of your home, and again we cannot be held responsible for customer negligence, or even the chance thereof. While MOST customers are very honest, it is still unwise for us to cover the cost of repairs to a system that no longer belongs to us. We do, however, provide a 90 warranty, so if ANYTHING happens to your system in those 90 days then PLEASE CALL US. The protection plan covers service calls (UNLESS the issue is customer caused. Again, NOT OUR FAULT), the shipping on receivers (just in case) and even the remote. That's right, if YOUR remote breaks, then you must pay to replace it unless you have the protection plan in place. This is not a deceptive practice, but instead another OPTION for our customers. If you have the balls to go without the protection plan, then don't whine when YOUR equipment fails.

    Alas, most of the postings here reflect the same tune over and again. Poor customer service. I have customers try to bully me on a daily basis. What customers must understand is that this is not a problem exclusive to DTV, but instead inherent to call centers in general. I have been in customer service for a significant portion of my career, and as any customer service agent can attest, the customer is NOT always right (GASP!!!). There, I said it. the cat's out of the bag, and now we can start setting things right. Most customer service agents will agree that the customer is not always right, but their job is to tell the customer that they are wrong while making them believe that they are, in fact, right. The idea of a never faulty customer comes from a marketing campaign from many years ago, and now our whining populace of consumers think that they are entitled to anything that they want. Guess what, if you try to bully an agent, they won't hang up (we have ways of making you THINK that we have), but you will make things harder for yourself. Once again, this idea is not exclusive to DTV, but to MOST companies in the world. The fact is that DTV has switched their primary metrics for their call center agents. Outsourced call centers enforce Average Handle Time (the length of the call, measured in seconds) as the primary metric by which to measure the performance of their agents. This is because the more calls that they can take, the more money they can make. The downside is that the customer service goes out the window and the agent is only looking for a quick fix to get you off their phone. As a result, a simple issue might be mishandled at the hands of an inexperienced agent, only to be further bungled down the road until the problem takes much longer to straighten out than it should. By the way, call centers in general experience extemely high attrition (mostly due to abusive customers) and therefore it is difficult for ANY company to retain their employees. A direct result of this inherent problem is that more often than not, the agent with which you are speaking is inexperienced and scared to death of you. I was long ago, but no more. A while back, DTVs focus was first call resolution. This means that you would call in and get the results that you were entitled to, but since it took longer to solve an issue you would have to actually wait on hold longer, and this would make people more angry (making it harder for us to HELP you) and therefore, upset customers would complain about this. So, sometime ago, (not sure when) DTVs focus shifted from first call resolution to AHT. As a result, we can get to you faster, but then again, customer service goes out the window. The simple fact is DTV, as well as EVERY OTHER CALL CENTER FOR WHICH I HAVE EVER WORKED, uses on-line references to tell us what to do and say. Yes, that's right. We use scripts. Be thankful if you get an agent that disregards these stupid scripts and actually tried to focus on fixing your problem. The reason that many customers feel that they are getting a resolution forced down their throat that doesn't make senseis because that is actually the case, more often than not. The fact is, our quality department will penalize us for NOT running through their stupid scripts. I won't go into details, but the on-line reference that we use is sub-par at best, and this drives up our AHT as we have a difficult time just FINDING the issue in our tools to resolve it for you. Again, experience is key here, as tenured agents are hard to retain and hard to come by. DTV is a great company for which to work, but the customers make this job unbearable.

    The fact is that since day one, DTV has set itself apart (at least, for me it has) by focusing on customer satisfaction. We even have a several hour course that we are required to complete during training on customer care and how to interact with customers. As you walk through the center, you see posters, banners, and messages everywhere, all screaming the same thing: The customer is the MOST important part of our company, and customer satisfaction is the most important thing to our company. When the customer comes first, the customer will last, they say. Our QA department focuses on only 2 aspects of the call: relationship (how the agent will affect the business relationship with the customer) and resolution (whether the solution was appropriate for the customer). ANY thing that could POSSIBLY negatively affect ourrelationship with the customer is marked against us. Don't get me wrong, just because you THINK that you are right doesn't mean that we are going to throw credits at you just to satisfy you. This would negatively affect our relationship. The fact remains, no matter what we do, no matter how much we care (and we do...by the way), we are just not going to make most people happy. FYI: going back to the service call issue, it costs us more than DOUBLE to send out a tech to repair YOUR equipment. About a year and a half ago, we even DROPPED the cost of our SCs from $79.95 to $49.95, JUST TO MAKE YOU HAPPY. Based on the posts herein and elsewhere, even this is not enough.

    As far as the rebates, I have no idea. I do know that one of the biggest obstacles to our billing agents is the ignorance of our customers regarding our billing policy. Most customers believe that we bill re-actively, for the previous month. I don't think so. Instead, we bill for the upcoming month. For example, if your bill is generated, say, on the 4th of the month, then the bill you are paying is from that day until then next 4th. This means that you are paying for the upcoming month, not the previous month. Therefore, if you ever lose your services midmonth (such as when YOU don't pay your bill) then you get a partial credit to cover the difference, because we aren't going to charge you for service if you are cut off. However, the downside is that when your services are cut back on, your going to regain the remaining charges to cover your precious TV until your next bill. Since you probably didn't pay this difference, then it is simply tacked on to your next bill, where your next month of service is being charged there as well. Do you have any idea how hard it is to calm down a customer that just doesn't understand this? Do you even have the slightest idea how hard it is to educate the customer on this (industry wide) pratice AND get them to pay their bill AND get them to like it? All in under 10 minutes? No wonder attrition is so high in call centers.

    FYI: when you call, asking for a supervisor is a BAD idea. Its not a matter of authority, its the simple fact that supervisors are not accountable for AHT and will NOT budge on the policies. Also, more often than not your not even talking to the supervisor, but instead a more tenured agent standing in while the supervisor is busy. No offence, but customers have threatened our lives, screamed obscenities, cursed our mothers, and been EXTREMELY abusive. Why in hell would we care if you get your tv on at that point? If you want results, respect the agent (NOT just DTV, but customer service agents EVERYWHERE), be nice, firm, and polite. Respect their primary metrics (AHT, Quality, and CSAT) and they will do ANYTHING THAT THEY CAN FOR YOU. We will beg our supervisors to give you credits, we will provide special offers that are available to all customers (we don't provide them to abusive idiots, quality be damned) and will go out of our way (even risking AHT in the process) just to make you happy if you are polite and courteous. Trust me, people who get yelled at for a living will bend over backwards for the nice people in this world. Trying to bully an agent, especially when its YOUR FAULT is going to tie up the phone lines and make your life even worse. Guess what, the reason you were on hold for so long is because some jerk was arguing a lost cause with an agent for 40 mins and then the supervisor, all because he thought that he was always right instead of paying his bill, or letting the agent help him fix his system.

    As always, read the fine print on the agreement before you sign the dotted line. Yes, we retain credit card information on file, because we are trusting you with hundreds, maybe thousands, of dollars worth of equipment and we are going to retain ANY information given. That means addresses, phone numbers, names, social security (we NEVER ask for SSN when troubleshooting systems) and credit/ debit card information. That way, JUST IN CASE someone DOES rip us off (HAPPENS EVERY DAY, FYI...) we have some means of recovering our losses. Welcome to America, where this is practiced every day with most companies in the country, and even the planet. As always, I would advise you to research your business partners (TV providers, cell phone companies, etc...). This should go without saying. However, considering the current economic crisis, it really doesn't surprise me that customers have no f*cking clue what they are doing when they sign up. You have been warned.

    DTVEMPLOYEE 4/7/10 2:28PM



  Share With Others  
  Awards  

We are proud to recognize the companies providing the best customer service each year within their industry.

  Comparisons  
Check out these popular comparisons of DIRECTV customer service versus other companies:
DIRECTV vs. Brighthouse
DIRECTV vs. Cablevision
DIRECTV vs. Charter
DIRECTV vs. Comcast
DIRECTV vs. Cox
DIRECTV vs. Dish Network
DIRECTV vs. Fios
DIRECTV vs. NetFlix
DIRECTV vs. Time Warner Cable
DIRECTV vs. TiVo
DIRECTV vs. Xfinity
  Company Replies  
Authorized representatives of DIRECTV can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

  Contact Information  
Customer Service
888-777-2454
DIRECTV customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete DIRECTV customer service phone numbers and contact information at ContactHelp.com
  Get Help Online  
Get immediate support for your DIRECTV questions from HelpOwl.com.

Receive immediate support for DIRECTV at HelpOwl.com
  Reviews & Ratings  
View thousands of DIRECTV user reviews and customer ratings available at ReviewOwl.com.

DIRECTV reviews and ratings at ReviewOwl.com
  Boycott Company  
View all boycotts of DIRECTV and join a boycott today!. You can also organize your own DIRECTV boycott with many tools for promoting and managing the boycott.

Boycott DIRECTV today at BoycottOwl.com
  DIRECTV Manuals  
Find free DIRECTV manuals and user guides available at ManualOwl.com.

Free DIRECTV manuals and user guides at ManualOwl.com
  Company News  
DirecTV drops price of Sunday Ticket under $200
Even though NFL Sunday Ticket is a great thing to have for $200 it isn`t worth the horrible customer service Direct TV provides. Wait — so I can get EVERY game for less than two bills and I can't go to ONE Broncos game with good tickets for less than ...
DIRECTV Offers New Expanded Technology Protection Plan
STERLING, Va., Apr 17, 2012 (BUSINESS WIRE) -- DIRECTV (NASDAQ:DTV) , the world's leading pay TV provider, in partnership with NEW customer service Companies (NEW), the nation's leading provider of extended service plans, buyer protection services and ...
DISH Tops DIRECTV and Cable in Customer Satisfaction in 2012 American Customer ...
DISH also led the cable and satellite industry in call center satisfaction and, for the second consecutive year, in web site satisfaction. "Customer satisfaction has been a big focus for DISH," said Bernie Han, chief operating officer at DISH.