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DIRECTV

Customer Service Ratings and Comments

DIRECTV is ranked #70 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 51.62 out of a possible 200. This score rates DIRECTV customer service and customer support as Disappointing.

NEGATIVE Comments

83 Negative Comments out of 101 Total Comments is 82.18%.

POSITIVE Comments

18 Positive Comments out of 101 Total Comments is 17.82%.

Issue Resolution

Reachability

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • In March 2009 I called Direct TV for service. Being VERY specific, I asked for
    Verses, NatGeo, History. I have been a PBR (Professional Bull Riding) fan since 1995. The season events are broadcast on Verses. This is a huge part of my family's entertainment and it's history. Shortly after, June or July, when I tuned to Verses there was a message. Several calls were made thru out the summer. After missing the 2nd half of last season, the World Cup and World Finals, I hoped the issue would be resolved before the 2010 season in January.
    It was not.

    Also, the system was slow to the point of aggravation. It took forever to change channels to set the DVR. Far to long to do anything. KERA the local PBS stations service was constantly interrupted and you'd lose 30 seconds or longer of the picture and sound. The tech support person told me that just happens. REALLY, never has before with a variety of providers.

    Overall the quality of service was bad. This weekend I cancelled service, going to Dish solely to receive Verses. I was told
    my credit card would be charged $260. for early cancellation. I expected $150 or so but $260. for bad TV is outrageous.

    This is unfair. They did not provide me the #1 specific channel I requested. I called several times, offering to pay more per month if necessary.

    Given the overall poor reception and response of the system and no Verses, I think this is unjust and "have me over the barrel". I have been a Direct TV customer in the past, but NO WAY will I ever be again, nor recommend it to anyone. I'll be filing a complaint with the BBB.

    PBR FAN 2/8/10 9:24AM

  • We recently filed chapter 13 bankruptcy. Directv info was given as a monthly expense, but not something to give up or try to put in the plan or discharge. Our service was disconnected and I called in to pay the past due amount, as usual, to restore service. I questioned how the disconnect happened at all because I thought bankruptcy stopped all that. I never imagined what happened next! They first assured me same day restoration after payment, which I made. I clarified before giving account info about the restoration. Rep confirmed, processed my payment, gave me confirmation number, and THEN they started telling me I could not get service back because of chapter 13, not until after discharge in FIVE YEARS!!! We have been disconnected since 1/6/10 & my attorney has written emails and snail mail and called them as well as we have been getting the total runaround with flat out empty, pacifying claims that lead us to believe someone is working on it but no one ever calls back. I have offered to pay entire past due and future payment as well to get service back but they keep saying no because i have filed for bankruptcy. How can they do this? I could understand if I was trying to NOT pay them... this is ridiculous and they won't even turn back on after talking with our attorney. They did process our payment reversal and credited our card back but we wanted the service back because the filing does not permit us to obtain NEW services. I am so sick of looking at this blank screen for almost a month. There is no accountability for what the reps tell you, they can tell you whatever they feel and the next rep you speak to can just counter that and say you were told wrong,oh, so sorry...I even wrote down their names, but that doesn't matter either because they get the calls from all over and you can't be transferred back to a specific person. I guess Directv wants you to withhold information from the court in order to be worthy of their service. They also sent me a box and told me to send back the receivers or I will be charged. How can they not take my payment but can charge me for receivers???!!! Is this really legal, is this really happening? Everyday is like the movie "Groundhog Day" , I keep going to battle with them over and over again and getting nowhere. What happened to the automatic stay? Or does this just apply to "all creditors or expenses EXCEPT Directv"? Has anyone else had problems with them after filing a bankruptcy?

    padoaa3 1/25/10 5:59PM

  • I am very disappointed about how I was treated by the Direct TV Rep. I paid my bill and billed for 2 boxes I returned.
    My service was disconnected because Direct TV did not credit my account properly for a Returned DVR BOX and HD STANDARD BOX. I had to call them and fax the copies of the FedEx Tracking Numbers I used to return both boxes. They are lazy when it comes down to paperwork but are not lazy to add fees and hidden fees. I had to wait 20 minutes to speak to a Direct TV Supervisor about the credits they owed me.
    I pay my bill on time and now I have to watch it like a hawk. This is NOT customer service. I had to do double work and I am customer! :( Customers are NOT suppose to be doing anyone's job that is why we pay them. Customers make DIRECT TV'S EMPLOYEES' CHECK! DIRECT TV WITHOUT YOUR CUSTOMERS YOU WILL NO BUSINESS OR A STEADY PAYCHECK!!
    CUSTOMERS BEWARE OF DIRECT TV!! :(

    JC2010 1/25/10 3:54PM

  • I CANCELLED MY AGREEMENT TODAY DUE TO YOUR INABILITY TO SERVICE THE SYSTEM. i HAVE BEEN WITH OUT SERVICE FOR ONE WEEK AND I WAS ADVISED THAT THE SOONEST A TECHNICIAN WOULD BE ON SIT IS ANOTHER 6 DAYS. UNACCEPTABLE

    Harold Abeln 1/23/10 1:46PM

  • I have had nothing but a horrible experience with direct tv. The deals are attractive. I signed up for the service and it was a approx. a week before my install. They messed up my email address therefore I had trouble logging on for my rebates. They then intalled the wrong receiver (basic instead of DVR). They said they need to have a tech install the new one b/c another line needs ran. I had to take a day off of work for this. They then called the morning of and canceled b/c of weather. Despite the fact my dish was on the ground and all the everything needed to be done inside. They said they wouldn't get me in for another week. Guess what, I have to take yet another day off work for this. All because the initial guy checked the wrong box. I called the customer service and they gave me a whole $5 off a month. I asked to extend my free showtime since I had no DVR. They say it's not possible (like I believe that). It has been nothing but trouble. I never had trouble with any other service satalite service company. My mission will forever more be to save all others from this so called customer service guaranteed company. The best advertisement is word of mouth.

    disappointed 1/20/10 8:29AM

  • The remote that came with my Hi Def box a little over a year ago died. Tried everything including the replacing batteries. It remained dead after my efforts.

    I was told during my call to Directv that there was a $15 dollar replacement charge. Found this very disappointing.

    I have a second remote that came with my older non Hi Def box 3 years ago. I will learn to live with the older remote which continues to work.

    Disappointed

    Anonymous 1/16/10 12:16PM

  • Directv is the worst customer service experience I have ever had. I counted about 15 times that I was called a liar, several times I was told that I don't know what I'm talking about and many other references to my lack of inteligence. They have charged my credit card for billing that was unauthorized. Woo hoo that caused me a couple of overdraft fees and one hell of an argument with my wife. The worst thing about it is the conversation with my wife was far more inteligent than the one with directv.

    Wow Never Again 1/14/10 6:33PM

  • Spend my $45+ wisely. Will never receive another cent from me or anyone I can relate my experience to and keep them from making a huge mistake.

    directv never again 1/4/10 3:53PM

  • I joined Directv, by phone on 9-30-09. I applied for the rebate of $26 per mo. and I also applied for a "friend referral". The friend referral meant that my friend and I would receive $100 credit ea. ($10 per mo. credit on our bill for 10 mos.). I was told that I had to apply on-line for each rebate. For the "Friend Referral" I called a number, gave my friend's name and the account no. as per directions. As of January 1st, I still had not received my rebate for the friend referral. I called directv and was told that I had not done this and, since this was not part of my original order, they could nothing for me. However, I DID do exactly as told for the referral rebate and they refuse to recognize this, or to admit their mistake and rectify it at this time. I left Time-Warner Cable for Directv and this was the sorriest mistake of my life.

    mimi88@frontiernet.net 1/3/10 3:38PM

  • $100 refer a friend program is a scam, We referred our daughter and they royally screwed up, had her receivers on our account and then wouldn't do anything to make it right. Still won't give either of us the discount that was promised when she hooked up. Time for a class action lawsuit. I don't think they try to scam us, they just can't hit their a** with both hands!

    Neveragain 1/3/10 11:46AM

  • STOP THIEF!!! I was robbed by DirecTV today. I'm NOT a DirecTV customer, but about two months ago a dear friend was in a financial bind and ask for my help. She asked if I would pay her DirecTV bill for her. So I did. I wasn't authorized to access her account so she set it up so I could. I Made the payment using my credit card. Sounds harmless right? Well today I was charged $510.44 by DirecTV. When I called them to find out why, their response was "My card was on file so they charged her bill to my card. I never authorized them to keep my card on file. And I was never told that they were gonna keep my card on file. I would've never paid it using MY credit card had I known that. I was told that in order for me to get my funds back from them I would have to fax a copy of my bank statement to their Financial Operations. WTF!!! Today I was robbed. Not by some young punk waiting to ambush me. But by a gang called DirecTV.

    motion 12/30/09 5:43PM

  • I ordered direct tv and was really excited but, when the installer showed up and whinned about his job and he was behind in day, he ended up not connecting me to your service. My credit card was charged and now I have to wait 24 to 48 hours for reembursment.... I am highly disappointed...

    Anonymous 12/30/09 3:11PM

  • Customer service is beyond bad I had to come to this site to find the customer service number. From day one I have had problems with direct tv. First of all the lied about the cost and I was very clear on what I wanted and made the tech repeat what I was getting. But when I received the bill what a different story. I demanded that they pull up the call sincethe call maybe recorded. I recieved a discount for six mounts after that a higher bill than I did with Cox (which is by the way is the reason I switched). Stay away from Directv.

    Anonymous 12/29/09 8:44AM

  • Direct tv is THE WORST , most horrible company i have ever delt with !!!! Why dont they put these comments on tv commercials!!!
    everyone needs to go to ANY OTHER company but this one!

    Anonymous 12/29/09 6:51AM

  • I have been a loyal Directv customer since 1997 when they took over Primestar. I was very satisfied with Primestar and never had the issues or complaints that I have with Directv. I own all of my equipment and what really bothers me is I pay the $5.99 monthly charge for warranty protection and once you require service or equipment replacement, you no longer own the replaced equipment and you are forced into a contract or committment for 2 years. At no point was I ever informed of this and do not believe it is right or fair. How did I go from owner to leasee? In regards to customer service it has clearly gone down the tubes. No one knows how to troubleshoot or fix your service issues or complaints, they are no longer a 24 hour operation and hold times range from 5 minutes to 45 minutes depending on when you call. In regards to the service, HD does not come in all the time and states that it is searching for signal, clouds, rain, wind and snow prevents receiving pictures. The service is horrible and the staff are horrible. Give me the tv from 40 years ago with an attenna and tin foil.

    DirectvStinks 12/23/09 11:37AM

  • This has been the worst help that I ever gotten for the problem I am having. I have had a service call and many telephone calls and nothing is being done for the problem. It has been over five months now and all I get is that they are woring on the problem. I feel they have the worst customer service there is.

    dennuis 12/22/09 3:47PM

  • AFTER THE HOLIDAYS I WILL BE CANCELING MY SERVICE WITH DIRECT TV NEED HELP AND WANT BE ABLE TO GET ANYONE OUT UNTIL SUNDAY DECEMBER 27TH THATS TERRIBLE NO TV FOR THE HOLIDAYS I PLACED MY CALL DEC.21. YOU KNOW THATS BAD.. NEVER AGAIN

    Anonymous 12/22/09 7:27AM

  • This is the worst company to deal with always trying to blame you instead of actually accepting some responsibility. Why can't tel just say it is there problem and "Sorry"? Wouldn't that help trust them?
    They always have something or someone to blame and if not they always want to send someone at a huge cost to you... They hours to help don't help should be there 24/7 when you pay their Hugh costs. Not they claim everything is weather related GRRRRRR
    I will defiantly be looking for a better provider after the Holidays as I am sure others will. If we had more to choose from they wouldn't be so errant, in my opinion.

    Anonymous 12/20/09 7:28AM

  • I have been trying to get through to technical support for 40 minutes with a question that is not answered on their forum. The company tries to keep everything online, and there isn't even a direct tech support extension. I had to go through voice prompt after prompt, and finally was put on hold - no answer, then switched back to the main menu to go through it all over again.
    Direct TV is foolish to be so cheap with service, because I don't ask much of them. The few times I've had to contact them, the customer service has been a negative experience. Right now I am so disgusted, and my tech support question still hasn't been answered. So I have decided I will definitely look for a different provider.

    Nan 12/13/09 2:18AM

  • Customer service is a joke, when the snow clears up they will send someone to check the problem. That could be April or May as we are in Reno, Nv. and known for our snow..

    Anonymous 12/12/09 9:18PM

  • sold me a reciver for hd.
    when cancelled told me i only rented it
    for 3 payments of $99.00 and i get
    no money back and they get the reciver back
    or i owe them $125.00 more to keep it!!!

    DONT GO WITH DIRECTV . I DID WHY WHY WHY !!!

    THEY CAN CHANGE THIS COMMENT BUT NOT ALL
    THE PEOPLE I TOLD ABOUT IT

    Anonymous 12/12/09 12:35PM

  • This is the absolute worst customer service that I have experienced, if my company was operated like this we would go out of business, Direct tv get a grip and wake up without customers your equipment is useless.

    ET 12/10/09 6:39AM

  • okay so... remember to listen to your gut!!! Well I didn't and here I sit about to disconnect Directv and tell them why I'm not paying their disconnect fee.

    We lease our receivers from Directv, they acknowledge they own them, today one receiver quit working - no reason - just not working, doesn't reset, doesn't do anything. So we call the brilliant Directv Customer Service Department. They offer to send a tech out but we have to pay them $49.99 for the call Or we can pay them a $5.99/month Warranty fee and they'll send a tech out. Their rational skills are not working 'cause they think it's okay for us to pay them to take care of their equipment or better yet to pay for service we aren't receiving!!!
    I figure the real problem is we're locked into one of their invisible 2 year agreements - you know the one where we have to keep their crappy service and pay for it and like it, whether it works or not and they have to do nothing but keep charging us and even upcharging where they feel necessary.
    I hope others read this Forum before getting Directv and DON'T MAKE THE SAME MISTAKE I DID!!!
    I'm outtie ~

    cdewolf 12/8/09 9:28PM

  • I've now been screwed out of my $100 dollar referral award twice. They say we will take it off your bill 10 dollars a month. It never happens. When you call to complain they will give you an excuse like you were denied because you called the wrong number. Lie! Or we are still investigating that. What's there to investigate? Is that person one of your customers. Well I referred them. End of investigation. They will promise you an extra 10 dollars a person a month that you refer, but don't hold your breath! You will never see it. If I wasn't roped into a two year contract under false advertising and false pretenses I would cancel my service.

    Anonymous 12/3/09 3:21PM

  • I don't think it will help for one person to do so, but I have complained to the FCC that this is false advertising on many levels. First, the rebates are not honest. Second, the signal isn't reliable and, finally, the "best customer service" they promise is not existent. If enough of us complain, surely the FCC (and hopefully) DirecTV will listen.

    Chad 12/2/09 11:12AM

  • I am so FURIOUS with DirectTV that I can hardly type.

    I signed up for DirectTV and then per DirectTV's instruction, called Verizon to sign up for their Triple Bundle (where I would be billed for DirectTV through Verizon).

    When the installation man came out he asked if we wanted another receiver for a second TV--I said, "well, sure." He told me that I would have a new account number and would have to re-do the rebate.

    My only mistake was that I did no re-do the rebate immediately.

    Suddenly I receive a bill for FULL PRICE DirectTV service. I call to ask why this is and was told that "YOUR VERIZON BUNDLE IS VOID AND YOU NEED TO CALL THEM WITH YOUR NEW NUMBER."

    I said, "NO ONE EVER TOLD ME THIS. Please credit my account accordingly and I will do so."

    "I'm sorry, we can't do that. Oh, and by the way, a second full price bill is on its way to you."

    I asked to speak with a supervisor. 20 full minutes on hold. Another refusal. I became angry and explained that THEIR REPS had failed to tell me that my previous package had been canceled.

    HE HUNG UP ON ME.

    GREAT way to treat a brand new customer! I'll be canceling.

    Paula 11/29/09 3:37PM

  • I have been a directv customer for nearly 8 years and I discontinued service because of them unwilling working with me and they penatilized me $280 for discontinuing a 2 year contract, but remember I was a customer for 8 years. Then they asked for my DVR in return that I purchased MYSELF at RADIO SHACK or PAY THEM $140!!!! They took almost $700 out of my bank account WITHOUT my authorization!!!! I feel this is a rip off and they STILL refuse to work with me! I am a VERY UNSATISFIED CUSTOMER!!!!

    unsatisfieddiectvcustomer 11/28/09 1:33PM

  • I wished this would actually help but here we go. I have been a customer since 2002. I moved from Colorado to Atlanta in 2006 and used the “movers package”. When I arrived I discovered the waiting time was 3 months! Soon I discovered one of the first DirectTV stores was located at Discover Mills in Lawrenceville, GA. The owner was there and he seemed to be really nice. Anyhow I installed a regular dish and used the Tivo I brought from Colorado. I installed myself and everything worked great. About that time I saw HD TV was coming out and DirectTV would have soooo may channels. So I called up and they had a waiting list that I remember being incredibly long. I went back to the store and ordered a DH DVR unit paying 50% down. The unit arrived and I picked it up. It worked but my Tivo was much a better DVR. I did not know I needed to have a “special dish”. So back to the store. Because the “special dish” had to be mounted with extreme accuracy I was told I could not do it myself. By this time I have invested about 600.00 bucks for the HD received and dish. The installation was another 200.00 bucks. Two weeks later the installer came out and I was really happy. It was summer and Atlanta was experiencing a drought. When it finally rained even a drizzle the reception would go out. Then if the wind blew moderately it would go out. I call the installer from the store and said ‘it worked when they left”. I then called Direct TV and they said because I purchased a DVR and Dish I did not quality for installation and the wait time then was even longer! So I got on the list. A really long time later a technician came and remounted the dish and it worked great! So now I am happy and the service is great!
    Yesterday I called to cancel service as I am moving. They tried every angle to get me to stay but my last experience was so horrible and time consuming I decided to go with cable which was virtually instant. So they cancel service. Next the fellow ask for my address because I have to send the receiver back. I told them I own the thing. They said because I paid a lease fee they believed I did not own it. So I tell representative the story which turns out to be a huge waste of oxygen. The just said I need to send them proof I purchased it. Oh get real! Three years ago? He insisted and with complete outrage I hand up. This morning I get up and guess what? Yep no service and error 726. Man these people really play hard ball. Anyhow I have an attorney friend and told me Direct TV has to prove I signed a lease agreement and produce it. The burden of me purchasing this not required. The burden of proof is on their side. I know where this is going. The are going to report the a credit agency and if I do not pay they sell the supposed debt to an agency then I get annoying calls for a long time. All that I have learned is after 7 years of service paying at least 1200.00 per year they want to guarantee I will never use their service again. Pretty stupid move. One just cannot change a leviathan the size of Direct TV.

    Ernest 11/27/09 5:02AM

  • We have been a directv customer for 9 years & have had good service UNTIL NOW. I am so frustrated I could scream. I called on ll/14 as our tv service wasn't working. They tried to solve the problem but couldn't. I was told it was an engineering problem and it would 24-72 hours to fix. So on 11/18 when we still had no tv and of course no word from anyone at customer service, I called again and got nowhere. I finally got to talk to a supervisor and it seems it would be another 24-72 hours. I called again on 11/20 just to see how things were progressing with our service. And it seems that my problem was never reported to the engineering dept. until 11/20. So we have to wait another 14-72 hours. I called on 11/22 to see if we couldn't just close out our existing account and start a new one. And I was told that would take longer than waiting for service. And then was told that it would be another 3-5 days. So tomorrow will be 10 days without tv in our home. And not one call or anything from them. You can't convince me that that is very good customer service. It makes me feel like they want more customers but to the devil with customers that have paid good money for 9 years. GRRRRRRR!!!!

    PAT 11/23/09 6:13PM

  • I HAVE BEEN TRYING TO GET MY BILL RESOLVED BUT NOONE HAS ANY CORRESPONDENCE TO MY RECEIVERS BEING PICKE UP ALL I GET IS PEOPLE TELLING ME I SIGNED UP FOR 2 YEARS AND NOONE HAS A RECORD OF THIS ALL I WANT IS TO GET THIS RESOLVED AND NOT HAVE PEOPLE CALLING ME 24/7 WHO ARE RUDE.

    DIRECT TV 11/19/09 11:05AM

  • This is by far the worst company to do business with - the customer "service" people are just plain stupid! Each call takes at least 30 minutes and then you get "launched" There are no supervisors available - EVER. Any billing disputes will only result in being given an address to file a formal complaint. Total BS.
    My bill was paid with my Qwest bill and after I cancelled Direct TV Qwest continued to pay the bill. Qwest says that I have to pay them or they will take me to collection. I paid Qwest to avoid this and now am trying to get my money back from Direct TV. NEVER again will I go with Direct TV.
    Jim 11/13/2009

    Anonymous 11/13/09 11:44AM

  • they do not keep their appointments they are rude and do not let you cancle their service within 10 days i am disconecting their equiptment myself and placing it on my back porch and told them to come and pick it up before it rains. the only reason i got involved with directv was through AT&T, AT&T should have stayed with phone service because they only have incompinent people working fopr them . i will never use any of their services again.

    jim 11/5/09 12:04AM

  • DirecTV as DECEPTIVE SALES AND BILLING PRACTICES! I had 2 HD-DVR's installed and a dish moved in July, and then over-charged by nearly $600. CS now denies the original deal was ever offerred and the guy I spoke with is not working there anymore. Unable to resolve the problem-spent multiple hours on the phone. I would not recommend DirecTV at all-try DISH or something else!

    Anonymous 11/3/09 10:09PM

  • This number will NOT help you, you will end up calling a different number. Any DIRECTV customer service / technical support / billing questions can be helped by calling
    1800 531 5000

    Noneya 10/24/09 2:28PM

  • Okay I had to add my two cents to this. Directv's customer service really sucks!! From what I see here it's not only me that thinks that! I have been waiting for a refund for over 9 weeks which I finally got today. I was told I would receive that refund WITHIN 6-8 weeks so I waited my time and once it hit 8 weeks the people got seriously stupid and rude about it! After the 8 week mark they kept telling me over and over that I would rcv it within 6-8 weeks not even taking the time to "GET" that it was past that, even the supervisor gave me the same speal. What is with companies now a days!! I am SO glad to be done with them!

    Irritated to say the least 10/24/09 2:16PM

  • Directv? My Dad always said "If you can't say anything good about someone, keep your mouth sht". And with that in mind - I'm going back to free tv. No more sattilite or cable for this family. Think about it, 40 years ago there was no such thing as a bill for television programming. Here's a thought; if everyone shuts off the services they offer; the price has to go down. They need you - you don't really need them. Life is too short, and money is too hard to come by to put up with the likes of those guys anymore.

    Anonymous 10/20/09 1:35PM

  • I've been a customer of Directv (approx 15 years) ever since it merged/bought out Primestar, the company I was formally a customer of. Other than what I consider an exorberant charge for its service, I had very few complaints until recently. Six weeks ago or so I recieved a call from them telling me that the package of programs I have always was being discontinued, and I'd have to upgrade in order to keep them all. I was then fed a line of BS about how, if I agreed to accept NFL sunday ticket and paid $59.00 a month for it, I'd get all of the other channels for free for five months. They said that would result in a $2.00 a month savings from my previous bills, for five months. I agreed to it.

    Two days before I was to get my first sunday ticket games, while checking to make sure everything worked, I realized I couldn't get any of the channels the package included, so I called them. They told me my reciever wasn't capable of delivering the package of ball games, and they shipped me, overnight Fed-X, 2 recievers that would work. On Sundqay everything worked great, including the game mixer (8 pictures on 1 screen) and Red Zone.

    Week two the game mixer and Red Zone no longer worked. On my first call to them I was told that I didn't have a digital reciever; I explainned that I had recieved them the week before, and they'd worked just fine. Their response was to apologize for what they implied was my ability to tell them the truth, and reinterated what they'd first told me - I hung up.

    I called them again, in hopes of talking to someone who spoke better english than the first one, and hopefully someone who could actually help solve the problem. This time, after 15 minutes on hold I reached a person with no better ability to speak english, but they did walk me through a process of unplugging this and that, in order to reset the reciever, etc. etc., along with running upstairs and back down a buch of times to make sure it didn't come in on either reciever. It still didn't work, but she said she would do up a ticket on the problem and try to get it resolved as soon as possible. I thanked her and hung up.

    After thinking about it, I called again. This time I was told that I had only recieved game mix and Red Zone during week one because it was a special arrangement in gain interest in it so they could tack on an upgrade to a higher lever "Fan" package. I hung up.

    I called again. Yes, I know, but by this time I was so ticked off that I didn't care that the 1:00 o'clock games were almost over. When the person answered my call, I asked her to tell me exactly what was included in the NFL Sunday Ticket package. Guess what? She said that Game mix, Red Zone, and an upgraded digital reciever are all included. So I asked why I wasn't getting them, and listened as she began to stutter and try to work her way out of the lies she had just fed me. I hung up again, determined that I was done with Directv.

    I let my bill lapse, they stopped giving me the service for non-payment, and I thought I was ok with that. But today I see that in an advertisement they're saying they deliver all of "your local channels in every package level", at no charge. I wonder why, then, have they been charging me $14.00 a month as a seperate charge to recieve network programming from cities that are a minimum of 250, and a maximum of 3000 miles away from where I live?

    If you're considering buying their service, think twice. To save yourself a lot of headaches & hassles, by your kids a swimming pool, an ATV, and give your wife a $100.00 clothing allowance every week instead. You all will be happier, healthier, and live longer than you will if you choose to submit yourself to the stress of dealing with Directv!!!!!!!

    Anonymous 10/20/09 1:06PM

  • They suck! They have charged my credit card close to $2000.00 for 2 hd dvr reciever. I have called them everyday since the second day that we got our hd reciever dvrs. Until to this freaking day im still calling them and asking for my refund. I can't believe their customer service is suck..Im to this point and cancel my services from them. And dispute everything. I hate them!!

    jen 10/19/09 10:24AM

  • so true the costumer service is terriable am without a reciever and service for almost 2 weeks because of delivery issues...WHF am i to do with two teenages....they need some serious help in the comstumer service derptment...

    Anonymous 10/16/09 12:52PM

  • Deceitful and thieves run away if u know whats good for u.

    cathysti1958 10/9/09 7:48PM

  • Foreign accents so thick that you can't understand.

    Anonymous 10/2/09 6:43AM

  • I have been with directv for about 10 years and like most relationships at the beginning everybody happy and responsive to each other needs. Directv declared they are 1#, but in order to get there, u have to have help, and i think after 10 years, i should be like family? Like most relationships, someone has to get hurt at the end.
    All i asked for is local channel, five years go by, all the answer i get is we are working on it.. No they are not. So if u lie too me all these years, and no one knows the answers, then u lost another customer...bye

    rapides33 9/23/09 5:43PM

  • When calling direct tv, you should do your homework. Their customer support specialists don't know much. I think they call themselves specialists because their mommys told them they were special. So remember, these people are stupid.

    I have been a long time Direct TV Customer for over 3 years. I switched to Direct TV when a salesman stopped by my house and promised me that direct TV would provide better service than dish network. I like the programming from Direct TV, and I like the DVR, the functions on the DVR and the convenience of Direct TV’s website.
    I am writing this letter to inform you that I have had many problems with your service, and if you want to keep a good customer you should read this letter fully and call to work something out. I have had problems with my service many times through the course of the 3 years. The receiver in the bedroom quit working over 2 years ago, and I never was able to replace it because they wanted to charge me an arm and a leg to replace it. Because I liked the DVR I let that go and continued with Direct TV. Now I am only getting some of the channels I am paying for and the bedroom receiver still doesn’t work. I have called many times to the phone service, and I have been kept on hold for a ridiculous amount of time.
    I want to cancel my service now because I don’t want service through a company that can’t invest in good customer service. You are only as strong as the customer base you carry. If you keep running all of your customers off with ridiculous wait times on the phone, and poor service when we do reach a person, then I have no doubt that you will be dwarfed by the competition. If you look on the internet at feedback from Direct TV, and Dish Network, you will find that Dish Network has much less negative feedback than Direct TV. For this reason I have decided to go with Century Tell who can provide me with Dish Network through cable service.

    Also, When I called another department trying to reach a real person, all i met were the rudest people i've ever seen in the customer support field.

    I may still be interested in keeping my service with Direct TV if you take the following actions. I don’t want free service, I don’t want you to offer me Free channels or even a discount. I don’t mind paying for the channels that I receive. However I haven’t been getting all of the channels I am paying for. All I want is for a person to come out and fix the wiring that wasn’t even installed correctly in the first place. I also want to upgrade my Broken Receiver that I am paying a monthly rent for.
    I propose that you send a DVR to replace the broken receiver ( I will pay the monthly DVR FEE). Fix the wiring that was poorly installed. And allow me to upgrade the DVR in our living room with one that works without charging me an arm and a leg.
    Again, I wish to inform you that I have had unsatisfactory results with my service. I even cancelled it once, and found that 4 months later I was still getting billed for it. I liked the service, maybe that’s why I still kept my account open. I am on my last string, and if you keep treating customers like this your business will fail, and none of your customers will be there to support you. I am a business owner myself, and I hope you hear this. I know that our business relies on our customers support through these hard times.
    Please call me at ***-***-****, my name is ##### ########.

    PS. If you try to have a computer call me again, I will go mad. Making people wait 2 hours to talk to a customer support representative should be against the law. My money goes to support you and billing me with no representation is wrong. The only reason I am considering keeping my service with Direct TV is the convenience of the DVR’s search options, and the list layout.

    Anonymous 9/20/09 12:42PM

  • My NFL Sunday ticket is not working. I have tried everything online and calling and can get no where today. You either get unhooked or a busy signal whenever you get close to tech support. 12/7 is BS there is no one there to help today.

    Anonymous 9/20/09 12:08PM

  • I can not believe that I pay my bill for NFL Sunday ticket and can not reach anyone to get help on Sunday. I am a good customer and can not receive the NFL mixer channel you need to get rid of that annoying voice service you have because it does not help customers at, all I was transferred and no one ever answered and I was told to try again. I've tried to reach customer about 10 times and still nothing. Directv needs better service. maybe I should have stayed with COX CABLE to get good local help when I need it

    Anonymous 9/20/09 11:07AM

  • Discontinued service because they couldn't get a line of sight for a HD signal. After cancelling their service $300+ taken from my checking account using my on file debit card, not authorized by me. After spending close to 2 hours on the phone, I will get a refund for the funds they stole from my account in 6-8 weeks.

    Anonymous 9/14/09 12:01PM

  • OMG! What a nightmare! Without service for 4 days...now am told past due balance of $20.00...paid that, they can't find the payment...can't schedule servcie till I pay again! They want $6.99 a month for 6 months to give insurance to fix satellite, or a $45.00 service call! I am paying put contract and back to DISH. What a terrible company!

    srodgers 9/14/09 7:33AM

  • I lived Palm Coast, fl 32164. December 10th 2008. I called directv and requested a 6 months suspension of my service. My reason for said suspension, was a once in a lifetime trip to Europe. I am retired, My only child was off to college and I had this golden opportunity. My request was denied by D-TV. I was not going to let your unfair decision stand in the way of my dream trip, So, I want! I returned home June 09 to fine that I was placed in collection with a company called CBE group. I repeatedly attempted to fine a way to workout a solution with them explaining my trip. They where as heartless, no compassion was shown. I paid CBE $550.00 to settle my bill. Or so I thought? I reviewed my credit report last night to fine, what negative that was removed after my payment is now back. What do I have to do to get away from your unfair uncompassionate NFL monopoly reaches. I systematically fellowed each step to prevent this kind of nightmare, yet I'm living it.

    ronnieluv1960 8/24/09 10:39AM

  • Have jadeworld package with directv using regular receiver in 2 rooms. Explained that one particular box kept giving me code 721(not purchased) and the other showing 771 searching for signal. Prior to talking to an operator the automated system will instruct u to perform reset...when u get to speak to someone they will tell u that they can only perform the same reset and even plead with u to remove the coaxial cable from their settop box to check that the coaxial cable are intact plus the spill on checking splitter...this play by play step is all they will dish out before they schedule for a local contrctor out maybe in a week so as a responsible customer u r to call them back to ask for loss of service credit. One of their playbook include our system is going thru an upgrade so they don't have access to your information and worst they can't set u up and please call back in 4 hour without even providing a case number that they spoke with a customer. If u have any choices switch your service.

    ExDirectTv 8/21/09 10:15PM

  • I have been a DirecTV customer for 1 1/2 years and I have been regretting it from Day 1. Unfortunately, I signed up for one of those 2 year package deals with a ridiculous termination fee so I have to stick out the remaining 6 months. Unlike DirecTV, I am a person who honors my commitments, even those involving rude, unfriendly, incompetent, morally bankrupt companies such as them. If you are ever thinking of switching to DirecTV, don't! While your other options may not look pretty, it doesn't mean you should settle for the best-looking turd sandwich! Aside from sports, most of your favorite shows are on the net! Your future is Chapter 11 bankruptcy DirecTV and when that moment comes, I will be among the many wronged individuals to celebrate!

    MadASHell 8/18/09 8:45AM

  • Years of terrible customer service handling. Poorly trained, rude, often unintelligible, confrontational, unaccountable...

    Anonymous 8/5/09 5:21PM

  • Called Customer Service about a phone call that they were charging my account for receivers that I ordered 3 months ago, but never got because the installer refused to install service at my location.

    Representative couldn't understand why I cared, barely understood English, couldn't help me at all, wouldn't transfer me to a supervisor.

    Called back and asked for US based Customer Service which actually helped, but took 30 minutes on hold to do so because my non-existent account was never actually canceled.

    Anonymous 8/5/09 1:46PM

  • horrible

    mspran8013 7/22/09 11:54PM

  • I called DTV over online payment problem that I never had over the last 5 years. tried to pay online when striking the submit button bounced me out to the password screen, now wait here's the best part. Tried to phone DTV, all of a sudden I'm speaking to a Philipino in the phillipines with the worst broken english could not understand I was asking for an american to speak to, so I finally get an american (african american) after 23 minutes of hold. I explained my problem she was very polite and asked me to hold, at which point I heard several beeps and lo and behold I'm now speaking with the same broken up english speaking philipino that originally answered. Comcast starting to look real good. My question is DTV, Is this how you economically keep your heads above water? didn't Kathy Lee Gifford make her clothes (sweatshop) over there too? Idiots

    Anonymous 7/22/09 9:40AM

  • Our directv receiver in our living room has started "searching for satilite signal (771)", on most channels, The service in our 2 bedrooms still work just fine and receive all the channels. I called customer service, checked all the things they asked me to and she finally told me that I had to have a service person come to our home and it would cost $49, or we could sign up for the service protection plan for $6 per month, which you have to keep paying as long as we have Directv. It is a rented receiver and I was under the impression they would fix or replace them if they weren't working properly. I guess I'll have to switch back to Dish again!

    Anonymous 7/15/09 9:28PM

  • I called for service and I was sent a new HD DVR. My 1st attempt at talking to a svc rep to help get my system up and running disconnected me after about 30 minutes and in the middle of trying to work out the problems. My 2nd attempt said she'd have to report my problem to a specialist. They will call me, who knows when...in the mean time while watching tv everything freezes up for about 5 minutes at about 3 minute intervals....I am very frustated.....Then I was told if I didn't return the old unit within 7 days I would be charged 450.00. It doesn't matter whether the problem is solved or not just send the old unit back. So we have been without HD for 7 days with no resolution in sight!!!! Look out att ...if you are working to get DIRECTV as a part of your U-verse package!!!

    unsatisfied customer 7/11/09 2:56PM

  • We have a 2 year contract that ends in October 2009 and that timeframe will not get here soon enough. We have had a NO SIGNAL problem on a TV for over 4 days and have made 5 calls to get help. I have been told that it is now my responsibility to find out whether the problem is in my TV or the Direct TV box. The TV works fine. We tested that. A technician said that I would have to go buy an HDMI cable and test that to see if that was the problem or I could buy "green, red, yellow" cables and see if that fixed the problem. Until I do my own trouble shooting and find the problem myself, they cannot help me. Like you, I spent a full day calling only to hear that no customer service reps were available and to submit an email. I did send an email to the president of DTV, but don't expect to get an answer from them either. This has been disaster. If I treated my customers they way that DTV has treated me, I would be out of business.

    Desperate in Atlanta 7/10/09 7:10AM

  • I been obligated to fulfill a 2-year contract with DirecTV and those two years are almost up. During this time, I have had to make customer service calls almost monthly because something fishy always pops up on my bill. I often get charged for things I did not order and sometimes don't catch it until I've paid for it for 6 months. Customer service refuses to credit more than two months worth of any charge. Most recently, I noticed that I've been paying $5.99/mo for a protection plan I know I never signed up for. My attempts to reach a representative have been met with no success. I have also not received a response to my email. For several days, the service line was not even providing customers with an option to speak to a representative, change programming, etc. Today I have waited on hold for over 30 minutes and am still waiting to speak to someone. I hate DirecTV.

    Anonymous 7/9/09 12:04PM

  • Trained well enough to read a protocol for most simple fixes, DTV Tech Support is limited in expertise and options for individual case help. Their 5 day expiring PIN is designed to lose your account history by sending you back to square one, which most people don't have the time or patience for. Their hardware is junk and they do not want you to return their receivers: postage costs them more than the rcvrs are worth. IT's a system that pretends to help, but actually they have very little to offer other than "The software team is aware of the problem". They do not return phone calls. I should never have left DISH.

    gnubja 7/6/09 6:35PM

  • i have been a direct tv customer for 10 years - I have NINE HD BOXES in my home and subscribe to gold package that they offer - costing roughly 200 a month - my service has been down since June 7th and they are not due to come out here until June 17. this a appaling - they are to busy doing installs to assist their current customers. I have been in touch with Dish Network and I am thinking of changing. I wouldn't refer Directv to my worst enemy

    robinl 6/15/09 2:04PM

  • I have not had a problem with their customer service. The only thing close to an issue was when they tried charging me for a replacement DVR that was a least and then extended my contract by a year. I was able to speak to the manager and had the charge removed along with my 1 year extension other wise things would have been different.

    Anonymous 6/13/09 10:48AM

  • Love DirectTV, have had it since small dishes first came out. I have never had a problem that they were not kind and understanding about. They compensate me with extra movie channels and money off my bill for my problems. Of course I am a long time customer and they never fail to thank me for my loyalty and committment to them as I expect the same from them. One of the few businesses that I rate top stars to.
    CR in Texas

    Celebrate2 6/10/09 10:49AM

  • are you kidding me??? service of my local channels has been out for hours and no one will answer the so called customer service phone....

    MAL 5/18/09 5:16PM

  • The worst ever. We are paying a big bill each month and only one out of three of our modems are working. And the one just does work. Each time we contact them, it is the same thing, you need to be in front of your tv so they can run you through it. We are not techs and if their equipment does not work, they need to fix it. Nor have we had any return on any payment. These people are a joke.

    JMBC 5/15/09 8:22AM

  • Had a bad expereince with DIRECT TV. We were not getting the channels they had promised when we chose the package. When we complained they blamed it on our equipment so they sent a technician with the promise that we will not be charged. Eventually the technician comes in and did nothing. Had to call customer service again and eventually they changed my whole package deal (ofcourse at a higher rate) and then got the channel that I was looking for. Then I get hit by a bill for $49 for the technician who did not do anything. When I called back a rude customer service person and the supervisor replied that we had asked for the tech. so I need to pay. Direct TV sucks and always gets there way of charging for service which did not work. Very rude and arrogant customer service

    jam 5/8/09 10:44AM

  • Well, if you need dispatch/technical repair, don't count on it! Had tech out on Monday, problem was back on Tuesday, called 800-347-3288 and was told they could get someone out here a week from Friday!!!!! Will be without service for two weeks at that point!!! I have a protection plan too!!! Lot of good it does. A supervisor named John at ext LKC0079 basically told us to stick it, and that was the way it is. By the way, this John must be one of the owners because when asking for his supervisor, he stated their is no one above him. Good Luck out there. Will be switching to Comcast as soon as my contract is up. By the way, because of poor service we can't even cancel our subscription. I will not go back to Directv.

    grace 5/1/09 1:52PM

  • I had service through Direct TV for a year. In September of 08 I called to cancell because I was moving. They told me that the service would be disconnected on 10/02 and that someone would come to my residence to pick up the receivers on 10/06. No one ever showed so we put the receivers in storage. Then in December of 08 I got a bill for $1100.00. When I called customer service they said it was because I did return the receivers. CS stated that they do not "pick up" the receivers the send out FedEx boxes to return them in. Then about 3 weeks ago I tried to make my car payment and my payment was declined. So I called my bank and they stated that DirecTV debited my account for $650.00 which overdrew my account and it cost me $30.00. When I called DirecTV about it they stated that when I signed a contract that I gave them the right to debit my account 6 months after cancellation of services if the receivers weren't returned. They stated that once I returned the equipment that within 72 hours my account would be credited the amount. So I requested that they send new boxes to my new address. The next week they withdrew another $480.00 which overdrew my account AGAIN costing me another $30.00. When I called about this withdrawal they stated that it was for an additional box that they didn't charge me for the last week. I argued with them over this because I PURCHASED MY OWN BOX and they were trying to charge me for it like I leased it from them. The next day I received the FedEx boxed in the mail and I loaded up ALL of the receivers (6 total: 3 that we leased from them upon opening the account and 3 that I purchased on my own) and returned them. The next week they withdrew another $120 and when I called them about this they were unsure of the charges. They indicated that they had received the boxes. So I asked when my account was going to be credited and they stated that I would get $820.00 in the form of a check within the next 6-10 WEEKS!! I told that that this was unacceptable and that I wanted the full refund. They stated that I owed $420.00 for a past due bill. I was hung up on 3 times by 3 "supervisors" when I proved them wrong about my account. They didn't want to hear that they were wrong. It's been 4 weeks since they made the first withdrawl and 2 weeks since they received my receivers and I have not been credited my money. I've called and asked to be put in touch with the Legal Department and I'm told that DirectTV doesn't have a legal department. Lucky Me!! I've asked for a fax number to fax them some information regarding my account and they indicate that they don't have fax machines to accept any faxes.

    What kind of company is this!?!?!? Oh, and did I forget to say that I didn't sign a contract and each time I request to have a copy of my contract as well as my entire file I'm told that they cannot send me a copy? Yeah, my signature on a contract that I didn't sign miraculously enough I "can't" have a copy of.

    I'll NEVER use DirecTV again!!!!

    RippedOFF 4/28/09 12:13PM

  • Direct Tv is cheating me out of $23 per mnth in promised rebates by not informing me of the hoops I hav to jump through to get them. I have not recieved even one notification that I had to be connected to the internet t acquire theses promsed rebates. then after hours on the telephone, begging for my own account number, and doing everthing I thought was required of me they now say I am too late to recieve these rebates. They ave even denied me the rebate for automatic payments even though they are taking the money bdirectly from my credit card. Directtv,s phone service lines are practically unusable and when you can get a real person they have no power to even look at your account. I spent over an hour on the phone to talk to a supervisor only to be disconnected twice. I am reccomending that everyone I know avoid using this service untill I actually get some customer service.

    michael armour 4/7/09 11:29AM

  • I'm currently in a dispute with DIRECTV taking money out of my account that they owe back to me for a credit. It's been 2 months, hung up on numerous times by terrible customer service and you aren't allowed to speak to a supervisor and they aren't allowed to return your call. I've sent a certified complaint to the President of DIRECTV, Better Business Bureau and my credit union is trying to get the stolen money back. This company sucks go to DISH!

    Keep Trying 3/25/09 10:56AM

  • I was givien an appointment on the 11th of March to have HDTV installed on the 19th of March. The time slot was between 8 A.M. and 12P.M. The techincian arrived at 3:30 P.M., looked at my roof and said that he did not have the correct base to mount my dish on the roof. What about the exsisting dish already mounted on the roof? It needs A different base; I was told. How can a technician leave the service warehouse to install a new dish without the proper materials in his service vehical? I'll be back later on this afternoon, or you will be the first on my list for tomorrow morning. I was given a contact number for by the technician. I waited until 12 noon before contacting the technician and I got a mail-box.I called DirectTV to find out when the installer would get to my house. I was told that I would have to reschedule. What about my exsisting appointment. I did not get my equipment installed as schelduled. We don'thave the technicians available, you'll have to reschedule. It seems as if every local service yard should have a trouble-shooter to take care of unforseen incidents such as this without the customer having to be placed on the waiting list again by rescheduling. Now I have another week to wait and another day waisted waiting for an installer on the 26th of March.

    Disappointed and Very Frustrate 3/20/09 1:47PM

  • My experience with DirecTv has been horrible! I've been working with them for the past 3 months on a refund due to me and no one knows what anyone else is doing, they don't have record of any prior calls or conversations and I get the same, insatisfactory answer every time. I highly recommend NOT using DirecTv...EVER!

    hnadeb 3/18/09 6:46PM

  • I had a dreadful experience with Directv support. I was moving and attempted to get my service moved to my new address. Tech came out and stated no line of site, you will need to cancel service. Called directv support while tech was onsite and they we understand no line of state we will cancel service due to no line of site and no early term fee will apply...that was in January.

    Then in late February, I get a bill stating that I owe for all of January and all of February month's service and that my account is still active....I call and they say the account was never disconnected and the only way they can disconnect is to re-send a dispatch out to confirm that there really is no line of site...I ask for a supervisor and state that this is really an inconvenience and I am promptly hung up on stating their system doesn't say no line of site and nothing else can be done. So I call back and speak to another rep who says that is ridiculous, we can see no line of site from your January call...we will cancel the account.

    Now this morning I log into my bank account and have a $520 early term fee...Call again and they say, we can't waive the early term fee until you allow a dispatch out to verify no line of site...3 different reps state this...so out of frustration, I agree to this.

    Can anyone assist?

    Anonymous 3/12/09 10:52AM

  • I was treated very poorly by one of your supervisors Edgar. He was really rude and condescending and upset me very much. Asked to talk to another supervisor and he would not transfer me. I have been a Directv customer for six years now and have never been treated like this before.

    Anonymous 2/26/09 1:26PM

  • I hate the voice recognition phone service. It does not work well. It only serves to be highly irritating.

    Anonymous 1/31/09 1:10PM

  • we have had service with Directv every since they took over Prime Star. My servce was disconnected this morning because bill had not been paid. We have not received a bill since Oct and I have another account with then for my Granddaughter which I was paying as soon as I receive it. I did the same with other bill which was in My husband name. It took the billing Dept one hour to locate my bill. They informed me that I called on November 8, 2008 and change my address which I had not call. We have live here for thirty years why in the world would I call an change address. I don't want any part of Directv and I have alway paid my bills. It is a funny thing to me that they new how to cut off service but could not find our bill. Directv can come get thier receiver any time. I am finished with Directv

    Anonymous 1/27/09 2:16PM

  • After discontinue my service for pooor customer service and high price of tv service on 12-10-2008, which i had for approx 5 years, i was told my acct was going to be charge for my total closing ballance due, which drtv. did.my ballance was 0 ballance as of 12-17- 08. Then came a bill from dtv. collection manager lynda Sutherland,on 1-23-2009, stating i owe a ballance of 54.95 for pay per viev fight in may-07-07.( 1- years later.)wow!!!,after contacting dtv on disputing charges ,if or not i had paid for this service during the 1- year that has past of my statement billing payments status, i was told that i still had to pay .This type of buisness the public do not need. that is why people end up with bad credit.

    Anonymous 1/26/09 12:26PM

  • Fist had a 15 minute wait to talk with anyone. Talked with that person 10 minutes. Transfered to second person after 12 minute wait. Talked with that peron for 8 minutes. Transfered to third person (one could help me)after 12 minute wait. Total wait time before customer service started 57 minutes. I watched a whole episode of house waitng for service.This was last night. All of this was to get a service call that didn't fix the problem the day before. I am now waiting for the local service to call me to make an appointment. I was promised they would call before 9:00am. It is now 10:30am and I am sitting by the phone and can't leave the house. John Weems Venice Fl

    weemsjohn 1/16/09 8:33AM

  • I echo EVERYBODY's comments that Direct TV has the worst!!! customer service. I have tried for 2 days to get a hold of a customer service agent to get a new access card. I was transferred to a "specialist", but disconnected each time. I am now on hold for an hour to cancel my service!!!

    Furious 1/2/09 12:05PM

  • This is without exception the worst customer service I have ever encountered in my life. The problem is not getting someone on the line. The problem is getting them to do things. I wanted to cancel the service and it took 6 people on the first call before the call ended in deadspace. It only took 2 people on the second call before the line went dead. On the third call the guy had me on hold for 10 minutes but he told me he closed the account. I will believe it when I see the final statement. All in all the whole experience took 1 hour on the phone, 9 directv people. At least 3 of them tried to convince me to stay , offering all types of discounts. I have a feeling the whole charade is set up to keep you as a customer at all costs. In my case it backfired. I don't think I will ever consider Directv for tv service again.
    Installation was also a nightmare, it took many, many calls to get the correct programming. It's been a year so I don't remember all the details, just that is was very difficult to get things done. But at that time you are a new and hopeful customer so you take it all for granted.
    I am now with Brighthouse who also offer internet and phoneservice for the same amount as I was paying Directv for tv service only. Sofar so good.

    Orlando 12/31/08 4:38PM

  • My advice is to stay away from Directv. We have been customers since 1998 and always had great service until the last year or so. When we moved they offered to provide two free upgrades. What they failed to mention was the upgrade comes with a 2 year contract that they will NOT let you out of. Did I mention this supposed contract is no where to be found. Never signed it is just verbal according to them. If you cancel early they will charge 480 dollars. This is why they are so eager to help you out. Apparently they can't keep customers because their service is so bad so they have to strong arm and manipulate people to become lifelong customers unbeknownst to themselves. If you do have Directv DONT TAKE A FREE UPGRADE. It is a total scam!!!! Also when the subcontracters came to my house to install the recievers they damaged my property and never finished the installation. DIRECTV doesn't care. The only thing they care about is to tell you about your 2 year commitment. Pathetic!!!!!!!

    DoopedbyDIRECTV 12/29/08 11:04PM

  • they are horrible. i started to place an order and then cancelled it because of lack of local programming. i was assured everything was cancelled during the orginal phone call. Since then i have spent 5 hours on the phone suffled between people who cant help me and dont seem to care. All i am trying to do is get money back they charged against my credit card that should never have been charged. Conveiently now they can find no record of my account. This is the worst customer service i have ever received. Do not use directv.

    Anonymous 12/29/08 11:53AM

  • I've been a customer for a decade now and over the last 18 months to 2 years I've had nothing but problems when calling. For ie. I had a receiver that went bad and I had to make two phone calls and talk to about 7 different people. Each one telling me that I need to talk to somebody else. I was also hung up on by one of the customer care representatives.Everytime I get off the phone with your company I feel so angry and wonder why it has to be such a hassle to get things done. If it wasn't for NFL Sunday ticket I wouldn't have Direct TV!!

    Chris 11/15/08 11:57AM

  • This number really works, thank you! I actually got to speak to a live person in the USA -- no foreign accent! I was on hold for quite some time -- about 20 minutes, but at least I was able to finally speak to a person. If any other service offered NFL Sunday Ticket, I would definitely switch....DirecTV's customer service is horrible....actually, there is NO customer service!

    Anonymous 9/21/08 11:09AM

  • Submit your comment >>
  • I just spoke with Lorry (Laurie, Lorrie, other?) and she did a stellar job of helping me with my reception problem (still in process) She is a credit to your organization and I think she deserves a gold star. Or better, a raise.
    Thanks!

    Henry Ariail

    Anonymous 1/29/10 9:39PM

  • After calling the main line and going through 5 minutes of call prompts, only to be given another phone number which I couldn't find in any of their literature or work orders, I had to go through another 5 minutes of inane computerized call prompts to get to a human being.
    This person was extremely helpful and patient. I was able to rectify my problem
    with her assistance. It turned out to be a defective powerstrip (mine), and not their equipment. If I could have gone DIRECTly to a human being I could have saved a lot of time and agravation. Direct should have a line available for people who have already gone through the reset procedures listed on the screen.

    Problem solved but reachability 1/21/10 12:40PM

  • I have been with directv since april of 09 and have had nothing but problems until today.... First I would like to let you know of the problems I have had.

    First off I did not get what I wanted at first meaning HD box and dish. This took some phone calls after the installer left my home. When I did get this taken care of the tripod that I paid for which cost me 65.00 dollars was taken by the next installer that came to my home. The frist guy was a sub contracter for directv the second guy worked for directv. He replaced the tripod with a steel pole and took mine. This did not sit well with me. Since then I have had directv at my home 3 different times a total of 5 times. Many phone calls have been made to 800-531-5000. This number is a joke if you are looking to resolve real problems not simple one's. I have been hung up on and of course the drop call here and there. I would say I have been on the phone with a total time of 8 hours, NO JOKE... So today when I called about my bill being to high, double what it should be I talked to a supervisor hahahaha and was put on hold for a transfer hahaha. 30 minutes later I hung up and called 1-310-535-5000. I then told the person that picked up the call that I am having problems with the customer service people and have had enough. She put me on hold for about 30 seconds and a real person in charge took my call. I told her all the problems I was having and keep in mind there are many more than I have listed. All in all this took me a good 5 min to explain. She then told me she was so sorry for the problem I have been having and that she was going to help me. I now have a credit of 149.66 on my account. WOWOWOWOWOWOW unreal I am so happy. For months I have been sick with directv and had the feeling that such a big company and little old me who cares right. Well wrong, pass the bs and go to the top. Once again don't call this number unless you have had enough and if you only have a real problem. If you call for any other reason you will only ruin it for the people who really need to be taken care of. I hope and pray all my problems are over and if not I now know who to call. Good luck to all of you. My rating below are for the number that took care of me. As for 800-531-5000 all the get is 1 thats it all ones.

    ronin9674 1/8/10 12:24PM

  • The female I spoke with did a great job
    and enabled me to program my new
    sony using Direct TV remote only. I didn't
    get her name but thanks!

    Lucille Galli

    Anonymous 11/4/09 8:19AM

  • I put through a call to your customer service office at around 4:30 PM Alaska time.
    One person hung up on me and another could not help me at all. I was becoming quite frustrated by the time I was transferred to a young man by the name of Josh from your Albany, Georgia office. Josh deserves a raise. He was certainly the friendliest and most polite person I have talked to in your customer service area. He was able to resolve one problem and then immediately resolved the second problem. He never put me on hold and asked questions in a very professional manner. Again, I say that this young man is an outstanding employee of yours and should be recognized for his efforts. GIVE HIM A RAISE!!!!
    Sincerely,
    Mrs. Richard Collier, Anchorage, AK

    Anonymous 11/2/09 9:14PM

  • My TV did not work. Kept getting "favorite list "over and over.Tried to fix it...no dice.Also "satellite 771 "
    Called direct TV at 8am Monday morning. Was transfered 3 times to , Ken,Terry and Trudy.
    They all were very helpful and courteous.
    they worked with me for 3 1/2 hours to no avail.To morrow someone is coming to my house to fix the problem.(no charge !)
    So,after reading all the negative comments
    I thought I would let you know a good report.

    fufu 11/2/09 10:19AM

  • We have been satisfied with DirecTv. We are full-time RVers, so had some trouble resetting the dish with every move, until we finally learned how to do it. The initial installation crew did not provide us with adequate information, but subsequent service calls got us all the help we needed. The information provided on this website, about how to speak to a real person, by repeatedly saying, "Operator", has been most helpful. We are happy.

    Happy Customer 9/5/09 3:47PM

  • I've been a customer for years and I've never had a problem. I routinely change my configuration, but I do the hardware work myself.

    Snacktime 8/5/09 10:07AM

  • Just got off the phone with Nathan at DirecTV. It was easy to get throug to tech support and he was very helpful.

    We ran some systems tests and found a possible cause to the problem (pixilating and signal loss). So far so good.

    Anonymous 6/30/09 1:55PM

  • I can not tell you how much of a change in your customer sevice compared to Dish. I had several questions and a small problem. The service tech. I talked to was very helpful and for a change I could understand what he was saying.... Hearing English was wonderful.
    I don't normally write comments to anything but I was so pleased I felt that I had to.

    Thank you so much.

    Anonymous 3/25/09 4:13PM

  • THE HELP GOT WITH AN ONLINE PERSON: SHE WAS VERY KIND AND; SHE KEPT HER COOL WHEN UNDER PRESSURE. MY SERVICE HAD BEEN DISCONNECTED
    AND I DID NOT REALIE THAT I HAD MISSED A
    MONTH IN PAYING. THE BILL DID NOT SHOW THIS
    SHE WAS VERY PATIENT IN EXPLAINING EVERYTHING. I WOULD RATE HER A 10 ON A SCALE
    OF 1-10.

    MARTHAS455 2/15/09 2:56PM

  • My remote control stopped working. New batteries did not help. DIRECTV sent a new remote control. I tried to follow booklet directions and got things so messed up that nothing worked.
    I called customer service. A VERY patient young lady walked me through several procedures which unmessed what I had done.
    Thanks to her expertise and her willingness to help me, we got the new remote working.
    I commend her-and DIRECTV-- for their willingness to help, and the patience to put up with me.

    ontact help 2/13/09 9:38AM

  • Mr.Chase Carey,
    Thanks for the 3 months of Shoetime. Never had Shoetime before and it might be something I might subscribe to later.
    While I am in a thank mode, I would like to thank you for the free HD DVR you sent me a while back to replace my defective HD reciever. Your Tech Support team I talked to were very professional. What took place was I kept loosing my HD signal so I called and talked to a Chelsey #414153 and also a Mike 413594 and they tried to fix my problem with no avail. After several attempts they reviewed my past longevity and pay record and decided to replace my HD REC with a HD DVR REC. I am really happy with it and I might get my Wife one for her room. Thanks again, and I will continue to promote DIRECT TV in my neighbor hood.

    Most Sincerely,
    Richard B. Nicolas

    dixie 2/10/09 7:54PM

  • I think that Directv has great service. We have been with them for almost 10 years, and have never had problems. In that time, we have moved twice, changed services, bought the NFL Sunday ticket, and had to have receivers replaced. Yes, when you move or need to get a new receiver, etc you do end up extending your "contract", but you also aren't paying for the thing that you got most of the time! I find this a better option, personally!

    Jennie 1/31/09 8:26AM

  • I called Directv customer service and reached a person within a minute or so. Spoke with Jeremy and he was very helpful. I have a new remote in the mail and will have within 3 business days. No complaints here.

    cunamnt 1/8/09 1:17PM

  • The directv customer support number 888-777-2454 was VERY helpful. They walked us through the steps of installing our new tv.
    I appreciated it very much. Dont listen to these idiots talking about all the FAKE problems they have just to make directv look bad.

    Anonymous 1/1/09 8:13PM

  • I HAVE DEALT WITH DIRECTV SINCE I WAS SWITCHED FROM 'PRIMESTAR' IN 1999. I HAVE NO COMPLAINTS WITH THERE CUSTOMER SERVICE. THEY ARE REALLY FAST AND SUFFIENT. I'VE NEVER WAITED TO SPEAK WITH ANYONE OVERSEAS NOR SOMEONE I COULDN'T UNDERSTAND. THE ONLY PROBLEM IS THE BILL GOING UP, BUT THEY HAVE BETTER PLANS THAN CABLE,(COMCAST) AND DISH NETWORK.

    GLAMB 11/7/08 11:04AM

  • I used the trick "operator, operator, operator...." and the rep came on the line and helped immediately. I seriously did not wait 2 minutes on hold and the peson knew how to answer most of my basic questions.

    chmqt 10/28/08 5:13PM



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