Danby Customer Service Complaints - page 2

i called today customer serice to getinf abt neares service center. However, both times CSR hanged up . I did not get any inf. I changed my mind about buying a dehumidifier because of this bad response

I been trying to get hold of customer service for today and on hold for hours.Think you need to fix the problem .i will not buy anything els from Dany.

Customer support dept must not be staffed 9-2-2014 no one answers after one hour on hold - call backs get busy signal, makes me wonder if a Danby product is the right choice for me.

Dealing with this file has shown me how bad Danby Customer Service is. I bought a fridge that is, as the Customer Service person has said, a lemon. From the 1st day of operation it has not worked properly. The Warranty says service within 100 km of service shop. I live ona small Island that is a 10 minute boat ride and within 10 km of a service shop. The only option that I am given is to arrange for the fridge to be shipped back at my expense to the dealer that sold it to me for a replacement. With the cost of getting the fridge here this will more than double the cost of the item. Customer Service person told me that the warranty doesn't apply to service that requires the crossing of water. This is not stated in the Warranty Policy either in the material that came with the product or on the Danby website Some service and a pretty worthless warranty when a customer gets stuck with a lemon

Took over a month to get a replacement of a broken dehumidifier under warranty. Customer service ranged from unhelpful to incredibly rude (implied that the customer frequently lies) and required a lot of hoop-jumping just to get a repaired or replaced product. I will never buy a Danby product again.

Just got a Danby model DDW611WLED as a gift after the same model from  
EdgeStar stopped draining and cost me half it's original value to  
repair before the warranty expired. The EdgeStar dishwasher had the  
same problem again after the warrenty ended. I live in the country and  
the technician I paid to fix it the first time is gone. I gave the  
first dishwaher to a friend who said he would try to fix it, but threw  
it away instead. So, without consulting me he bought the same lame  
model from Danby. I just called your worthless customer service line  
twice. I had hoped I could at least talk to a technician. Instead, I  
was first given instructions for adding water softening salts to a  
model I do not have. Then, I was told to return the product and buy  
that aforementioned newer model. I explained that I am actually  
recovering from a traumatic brain injury I suffered in a bicycle  
accident and generally only leave the house once every four days for  
supplies. Neither of your customer service phone answerers could care  
less. I was hung up on twice. I will tell everyone on any site I can  
find that Danby is even worse than EdgeStar, which I did not imagine  
possible and had actually hoped would not be the case. I had hoped  
this company actually cared about taking care of customers. I'm  
incredibly disappointed.

I am trying unsuccessfully to register my new microwave and obtain the 2 extra moths warranty coverage offered as an insert in the user's manual. Because I live in Ottawa, Ontario, Canada, the online form will not acceot my information because I don't live in a U.S. state or have a U.S. postal (zip) code. Thuis is ironic because according to your insert, the 2 extra month offer is only available to Canadians.



Please email me with instructions:







Thank you.



Stuart

Customer service is a JOKE!! I have a wine cooler and a beverage center. The wine cooler's copper lines were rubbing which created a pinhole and caused the refrigerant to leak out. This repair cost me $300. When I called about reimbursement, they refused due to being out of warranty. This is a problem that could have been 100% avoided if done properly from the factory. I DO NOT and WILL NOT recommend any Danby products because they don't stand behind quality (or lack thereof)!

terrible customer service. i called about our glass turntable shattering when the door was opened and glass going into my husbands shoulder..... all i was asking for was a replacement and got absolutly no help from customer service.


tina foster

please find a way to hire some help for your customer base. I have been on hold for 40 minutes with service and no answer.

I have been trying for 2 hrs to reach Danby Canada regarding DAnby microwave that is not working and only 6mos old. got it at xmas
your ph 800-263-2628 is busy all the time.???
my ph no is 506-204-1269