Dell Positive Customer Service Ratings - page 2

I have a 2 year old Dell Pc (435t) or 9000 series with an extended in home warranty. I called for service on Monday, and they had a computer guy at my house on Tuesday, with all the possible parts he might need. He immediately diagnosed and fixed the problem. The service center people were courteous and polite, yes, a slight accent, but very easy to communicate with. I was prepared for a disaster with all the negative thins peolpe wrote. But I for one am thrilled with Dells customer service. My family has 3 Dells and we will buy another when the time comes. Good job Dell!

this website seems like its only here for people to complain. Not very many positive comments. I'd like to add a positive. I've been a very happy customer with Dell for 13 years. Any issue that caused me to call customer service was solved. The second Dell I ever bought in 2000 the dvd drive failed within a few months of purchase. Dell sent a tech to my house and fixed it for free. I still have that computer and it still works. I find dells tech support is a pleasure to speak with. They didn't seem outsoursed from India or somewhere, all spoke like americans and easy to understand. Thats a BIG plus for me considering I had to call my router manufacturer and the tech guy who answered had a very thick accent that had me asking him to repeat everything he said.

I've been on the phone with dell for the past couple days because I screwed an order up for a cell phone. In fact, I screwed it up very badly. They had me fixed in less than 10 minutes, and I couldn't be happier.

The service level is always going to be a little different from person to person. My experiences were all good. the phone prompts are annoying when calling for service, but everyone's are. The knowledge-ability of the support staff was almost always above average. All parts and service usually arrived on time and correctly (when ordered within a reasonable time period ,again like all competitors). They were always friendly to boot, as long as you are not irate. I will say that aside from the one one in a million honestly bad experiences, most poor experiences are from customers expecting/demanding too much, poor attitudes, no patience, and no knowledge of how the system works. In closing the Pro support offered at Dell has no counter part at any other company, they just offer basic support across the board, unless you have a server. (which is all over seas, unlike pro support)

I ordered a Dell XPS 9100 desktop. Here are my comments.

Ordering and shipping: The shipping was delayed because of a mistake I had made. However the actual transport was faster and the computer arrived at about the originally expected data.

Setting up computer: Very fast, very slick.

Technical services: I had a couple of technical question. The first was whether the eSATA port at the back supports a port multiplier. The second was about the restore and the utility partitions on the HDD. I called the phone number given on the website. The call was answered almost immediately and within a couple of minutes the tech let me know that she would forward me to another department. That's fair. Here, again the call was answered almost immediately and soon transferred to XPS Premium Service. That's fair. Again, the call was answered almost immediately. The tech took the questions and advised me that he would be off-line for a moment to check. That's fair. He was back within 2 minutes or so with detailed answers. A couple of days later, a manager called to follow up and ask me about my experience.

Altogether this was fast, professional and efficient and I got answers to my questions(unfortunately eSATA port multiplying is not supported). I would rate this as an overall positive experience.

I ordered a Dell laptop. After a week I rang them and found out it was no longer possible to get that laptop. They offered me a free upgrade. USB 3, SATA 3, DVD drive, backlit keyboard, easily expandable memory and a processor about twice as quick. B!tchin!!

evry prsn has dere own share of experience wid companies ...........my experience wid dell had been a fruitful one ......nice customer service ....been very courteous to walk me through my problem......and the indian guy who was helpin me was very kind .............and taught me a lot about computer, while he worked his way thru......thanks 4 da support ...really apperciate it

Dell computers have been great purchases for awhile. I work in IT and purchase HP, Dell and Lenovo. Dell has the products/customer service combo of either 3.

Their customer service is great, they even talked to me about the superbowl game the night before. How many customer service companies do you know these days that even know what the superbowl is, or even american football? :)

They know what their doing and they fix it right 90% of the time. I've called Dell support about 8 times in 4 years and only once were they not able to resolve it. (Software issue). They have been professional everytime.

My husdand bought our computer in 2002, We have never had any trouble with it. Hedied in 2005 and I have used it since. I would not buy anything but a dell. I am a little computer illetrate, any time I needed help your tech support always helped me. Thank You DELL

I had a problem with my Dell desk top and called service which gave me prompt response and curteous service. Unfortunately the first diagnosis happened to eb wrong anf as a result I purchased the wrong item.
In second contact the problem was removed.

At first I had difficulty reaching them but soon I got the right telephone # and the purchased item was picked up by Fed.Ex in 2 days and my money was refunded the next day.
All doen with extrme politeness and professionality.

I had some issues with my sound with my xps so I emailed Dell about it. They emailed me back the next day, and within 48 hours of my sending the first email, a technician had come and replaced the motherboard, the palm rest, the subwoofer, thermal pad, and audio jacks. I'm pretty sure that most of that was unnecessary, but they did it anyways. Now my computer is fixed for free (it was under warranty) and they even sent me a free pair of USB powered monitors!

Some of the best customer experience I've ever encountered!

I had an issue with a DELL XPS that I had recently bought. I called tech support and they said they would just send me a new computer free of charge, after listening to my problem. I still managed to fix the first one that was broken for $100. Now I have 2 computer for the price of one, Nice!!! THUMBS UP Dell!

I have nothing but good to say about Dell customer service and products so far.

My only complaint is that their sales people can use some technical training to educate themselves on what they are selling.

I can speak to product quality because I haven't received my CD yet, but the customer service was very good. Yes, the guy had a bit of an accent but hey, we're in California, we should be use to this by now. At least I was able to understand him. He was pleasnt enough and I was happy to have not been gouged on the price of the software. Will write more after I receive the disc and see if it works. Anyway, just thought I would chime in...:-)

I LOVE DELL 100% ISSUE RESOLVE!!! TWO THUMBS UP!!

Due to my problems recently I have had to contact Dell three times and have spoken to Fannando, Gabrial and Randal I would like to express my appreciatin for the way in which they tried to help me. Especially Randal he took the time a patience with me and as a result I had to have my Mother Board replaced .it was replaced by Rebecca with great efficioncy

Hi, Well I am also a great fan and a customer of Dell. Basically I am from India so many people in India complained for Dell services as they are not satisfied with it. But I am not among this list. I am very much satisfied with Dell after sale serviece and want to say this that in India Dell has also opened their serviece center in all major cities, they can also vist there. But still giving on site warranty which is an speciality of Dell is superb.

I have twice bought from Dell. A laptop and a desktop. I found their customer service great, and was the sole reason I bought from them the second time. On the first issue, long after warranty, they sent out new software discs, when the internally loaded software wouldn't load up. With the PC, there was a problem initially with the graphics. They arranged to call me back out of hours, as I was not available in their normal hours. Very impressed.

I needed a recovery disk for Windows XP because windows blue screened. I lost the disk that came with the computer. I emailed Dell, less than two hours later I received an email for my serial number and place of purchase. My warranty was up, but dell sent me the installation disk free of charge( even free shipping). When I came home the next afternoon, the disks were on my door step. I reinstalled windows and everything was great.

Most Dell users and buyers are computer illiterate wont understand simple warranty/contract agreement. what you pay is what you get for the service if you have a cheap computer and possibly you bought the computer from consumer segment you'll get indian support queue. i have no problem calling/chatting dell technical support always 100% resolve. for those who are complaining about sending the computer back to dell for repair that is because you are so cheap that you cant afford to purchase NEXT BUSINESS DAY onsite service so wont have to send the computer for repair. If you are complaining about the shipping time, Dell offers Fast Track systems which will allows you to have your computer the next business day.

might take a while to get your problem solved but they ALWAYS end up doing it. I have called in about everything from battery issues to dropping my laptop in the water and they will send you a new battery or a brand new BETTER laptop quickly and without too much hassle.

Though it took bloody ages to get to their service, once in..most of the time I called Dell, they were super nice to me. They were very accommodating and were in no hurry to solve my computer related issues.

Though I had one terrible call out off the dozen calls I have made to that company, where she was very rude and suggested that I had a stolen laptop as I could not point out my old addresses that was listed when I bought my laptop. I didn't bother continuing the conversation and just disconnected the call. I immediately called and got someone else who was again really accommodating.

I called early (before 9am,) took this advice, and got to a representative in just a few minutes. My computer is 5-6 years old (no warranty), and the first rep in Tech Support said he would transfer me to someone who can help me with the problem. The first and second rep both listened to the problem first and repeated it back to me (good listening & customer service skills) before even asking for my information. The second rep proceeded to ask questions, guide me through checking my laptop, and finally took over remotely to help. Thanks for the tip.

Using the number provided on this site, I called Dell. I was connected to a tech within 5 minutes. Within 15 minutes, he diagnosed my (3 month old)laptop's probable defect and said a repair technician would come to set things right on the second business day from now.

Very good so far. I hope all goes as planned.