Delta Airlines Customer Service Complaints - page 4

Absolutely horrible customer service to resolve ticketing problems, including on a future trip scheduled for this July

Delta Customer Service Rep:

I will never fly Delta again. I am a businessman who has many appointments booked for all day Tuesday. My son and I were booked on flight 2644. I got to the airport and was informed by an extremely rude baggage handler that all flights to NY were cancelled. Then I get a text message, after a 2 hour drive home that the flight was changed to 2:53pm. When I checked the computer it said that at 2:51pm the flight was cancelled. I called Delta and was informed that I have to take Flight 2260 at 5:02am to Atlanta, then Flight 1295 to Pittsburgh, then Flight 3550 to JFK. My original flight was Direct. This is totally unacceptable. Now I am told that I can get on Flight 2644 on 4/21, but when I called to confirm this, I was told that I was now on standby. I had 2 seats, now I don't have any. Back to square one. This is not the first time that Delta has done this. I am so aggravated and I will not fly Delta again. I will inform my business partners and company.



Tom Matier

in the last few years i have flown from peoria,il. to charlotte,n.c about twicw a year..last trip i asked for wheel chair assistance...remember these words...because of a ruptured disk in my back...the young man i had assist me in Detroit...ran pushing me as fast as he could.jumping on the plane train ..jumping between the elevator doors, while still pushing me at full running speed..not sure why we had to fly through the airport like that...a wonderful invention we have called telephone or walkie could of let my gate know we were on our way..my safety and others in the airport were definitely in jeopordized...not too good on my RUPUTERED DISK in my back..flying again the first week of june...just not sure if Delta will be my choice again''

Great experience in Omaha with help getting a wheelchair reserved for use in Detroit! Loved the young lady who helped me.
In Detroit Ernest was ready with a smile for me as I stepped off the plane. He was most professional, cheerful, and chatted with me as he got me to my gate in time. I appreciated his helpfulness as it put me at ease.

extremely rude, unacceptable and Non cooperative behaviour apart from mental harrassment and last grade attitude from Mumbai airport staff checkin counter. The very own manager was rude and non compliant to lone female passenger travelling with 2 and half year old baby.

the manager and his male staff asked for extra money to carry check in baggage. when the female refused , they laughed at her and mocked her plight. then they straightaway refused to allow her carry one of her cabin baggage. They also refused to carry cabin baggage as check in, even in spite of observing that lady had a stroller and baby to manage during a 23 hr flight. they ridiculously insulted her saying that she should have thought before packing the bags, and that she didnt think in right way. also both further showed their last grade lowest quality mental state of mind saying that she was arguing and causing them trouble and that she didnt know how and what to speak.

this is totally unacceptable, disgusting, uncooperative, rudest , meanest, dastardly act from such responsible persons who seem not to know even 1% of what customer service means. it was shockingly harassing behaviour towards single female travelling with 2 and half year old baby. NEVER EVER AGAIN WOULD WE TRAVEL WITH DELTA, NOR WE WOULD ALLOW ANY OF OUR FRIENDS AND RELATIVES TO TRAVEL WITH THIS CRAPPY AND LOUSY AIRLINES. MINUS 50 STARS FOR 1-5 RATINGS IN CUSTOMER SERVICE AND SATISFACTION. Have travelled with Lufthansa, jet air, Thai air, air canada, KLM, .... but DELTA IS THE WORST WORST WORST WORST OF THEM ALL, EVER.

I was met at the Detroit Airport yesterday by Haitam, a young man whose pleasant and honorable manner made my arrival with a wheelchair a totally terrific experience! It isn't easy sometimes needing the chair, but Haitam made me feel comfy and "normal". He deserves the praise and The Customer Care Dept. should commend him for representing the dept. as well as he does! Thanks SO muck!! 👏

Have not flownucj. Need info on when to be at airport, baggage, what to do at air port, what not to pack etc. where is your help site or customer servics?

I wanted to know if I could move my ticket leaving early from Poland to Chicago on Sunday or Monday

I am a frequent business traveler who often has to go to or through Atlanta with Delta.

This has become the most dreaded connection / destination for me (worse than O'Hare, except in the winter).

Why did decide to route this way going to Savannah for a long weekend? We were bumped from our flights through Atlanta because of delays at the originating locations. Friday delayed arrival by 5 hours, Delta tried to put us on the next day but I refused. Heading back home Monday, Delta bumped us due to a 2 hour delay at the origin and tried to book us to the next day departure. It was unacceptable so I argued with the Atlanta Customer Service to get moved to one of the 5 remaining flights to our destination that day. Finally with ONLY a 4 hour delay from our original itinerary, we made it to our home airport. Unfortunately our luggage (including our son's child seat) did not make it. I had inquired multiple times to two difference customer service individuals for delta both, rather nastily, stating yeah yeah its there, don't worry. Upon arrival at the gate I triple checked with the gate agent to which they noted it didn't show up... the customer service people will often say yes to simply get you off the phone or away from their desk. Our luggage was on the flight that arrived 2.5 hours the flight we were on.

My name is Lervetris Cook. I booked a round trip flight with your airline on January 18th. The fight was scheduled to leave Raleigh/Durham on February 14th at 4:50pm on flight 5107. I arrived at the airport at 4:25 and was told that I could not check my baggage.When I asked the representative at the ticket counter what my options were I was informed that I could take a later fight, which would not be until the next morning.That was not a viable option for me as I reside in Archdale, NC and needed to be in Detroit, Michigan on February 14th. I ended up having to purchase another ticket with another airline so that I could reach my destination on time. I have flown Delta for years and have never experienced any problems. I feel that this particular situation could have been handled in a more professional and accommodating fashion. I realize that my allegiance to fly Delta airlines for the past years has played a tremendous part in increased profit margins for the company and I would hate to have to make the concious decision to not choose to fly your airline in the future. I really feel as if I should be compensated in some way for the way I was treated at the Raleigh/Durham airport.

I booked for a round trip and for some reason didnt take the departing flight.I had reached my destination by other means and when i wanted to take the return flight, the delta representatives informaed me that my ticket was cancelled. More over i had to re-book the ticket for additional $250. They have never informed that the my ticket was cancelled and also very rude with the customer service.
This is the worst airlines i have ever seen and avoid as much as you can

Due to bereavement I was forced to miss one leg of a round trip. They cancled the entire flight including the return portion. With out notice. Then rather than just letting me get on the return leg of the trip charged me the expensive one way. Quite the scam.

delta sucks trust me never use delta the will screw you sooner than later. I will walk before I fly delta again. According to delta the spend millions of dollars in research to know how to treat people like crap and take their hard earned money.

*WARNING** This post contains unfortunately tragic and potentially upsetting subject matter.

Last month we were excited to provide a kitten to a loving family in the New England area. The family had three young children, and we had been informed that this adoption was the majority of the Christmas they were receiving. They had been waiting over 6 weeks for her to be old enough to be fully weaned and ready to travel. On December 2nd, after providing the less-than-friendly Delta staff with the proper health papers and the kitten was in a airline-approved cat carrier, complete with food and water dishes, we eagerly awaited the pics of excitement and joy that always come after our new families greet their little hairless lovelies. However, the contact that we received was the exact opposite of that.

The mother and three children arrived to pick up their kitten to be handed a crate containing a frozen kitten in it. That's right. This kitten had clearly not once been checked on, and over a week after "the incident" Delta is still unable to give us any answers, though they claim a full investigation is being completed determine what happened. Not only was the kitten frozen and dead, but it's water had been spilled out into the crate, further proving mishandling during her transportation from Kansas City to Philadelphia. Who knows what else she was forced to endure along her flight, which included a 2 hour layover in Atlanta.

We have shipped kittens all across the country and never had any issues, however the extent of the trauma and tragedy surrounding this one is too much not to speak out about. Aside from the trauma of losing a beautiful pet that would have been cherished by the family for years, these young children weren't even sheltered from the horror of finding their sweet girl in such a tragic state. The airline didn't appear to have knowledge of the gravity of the situation until the family was standing there, forced to discover for themselves that they had been given a dead animal. The children had to be kept home from school to recover from the shock.

Upon further research, we have learned that this is not an uncommon happening with Delta: You can see this Gawker article detailing the situation. While the article states that less than 1/2 of 1% of transported animals are injured or harmed, over half of the ones that are, are on Delta flights (nearly four times more often than the second highest airline). We also were told of one of our dear friends, and fellow sphynx breeder, who had shipped a kitten via Delta, only to have that airline-approved crate arrived smashed and broken. Thank God her kitten did not suffer the same fate as ours, but the pure lack of responsibility by Delta employees is too much!



Please share this story with all your animal loving friends and family. As long as this airline is able to stay out of the spotlight on this issue, they will be allowed to continue mishandling and failing to take care of beloved members of people's families.

I was 2 hrs ahead of departure time and tried to self check in. The machine would not read my Discover credit card, visa, drivers license or recognize my flight number. I delta employee (Edwin ) tried the same process and he then sent me to spend jalapeno services. I waited 1hr and 40 min in line. We had to be put on another flight five hrs later and bc out luggage could not be loaded in time. The special service employee (Ana) said we were late and she said we lied about what time I got there bc no record of us trying to check in. I then found the guy who helped us and he told her that we were there and did try to self check in and could not. Also, while at the special service line I witnessed at least five people jump line and nothing was said and I brought it to their attention. Another guy jumped line bc his daughter was going to travel alone. The father was with her and should have been made to wait like the rest of us. The daughter was not alone in line. It was the most unprofessional situation I've ever encountered. I've flown too many times to count and understand the common issues that might arise. My fiance and myself had round trip tickets to Pittsburgh to Los Angeles and PAID $1656.00 for the tickets. On the way out Delta broke the handle on her suitcase which we are going to file a claim but the reason. We didn't do it right away was bc we had transportation waiting which we paid for and the claims line was to long. I understand that I will prob get a I'm sorry or nothing at all, but for a middle class family who saved, chose Delta airlines expecting at least some level of professional service and courtesy. I received none. Honestly I believe half of the cost should be reimbursed. But after what I encountered I don't even expect a thing. I forvot to mention this all happened at the LAX airport.

While flying from Inchon, South Korea to Detroit, Michigan on DL158, December 27, I fainted on my way to the restroom. The flight attendants carried me into the galley area and revived me and also identified medical personnel on the flight who provided professional care for me. After nearly 40 minutes, I was feeling well enough to return to my seat. They also initiated the process of contacting the Detroit airport to have an attendant with a wheel chair waiting to assist me and my wife through passport control and customs, and bring me to the Delta lounge where we could wait for our connecting flight, five hours later. Though we were not flying in Executive Class, Delta allowed us to wait in the comfortable lounge since I was still not yet well. The flight attendants who provided superior support to me on the plane were Laina Kim, Mina Ming Au, Won Kyong Choi, and Sunam Yi. At the Detroit airport, Scott Utley assisted us from the plane to the Delta lounge. Another airport assistant whose first name is Brenda coordinated the permission process to allow my wife and me to rest in the lounge. I am sorry that I was not able to get her last name. All of these people made a rather scary situation so much better. I appreciate the attention and care that the personnel connected with Delta Airlines provided to me. Thank you so much! kthemyia I was

Its hard to speak with a representative of delta.. After 4pm, i tried to call 4-5 times and needed 20 minutes each time.. And still cant reach the represantative..
Please fix it because delta offers 24/7 service and i dont think this can be categorized as a service for your customer. I am so disappointed.

Hawaii customer service is horrible. They are very unprofessional and don't speak well. It is like a third world country, especially the girls!

On September 12, 2014, my husband and I flew into Detroit from Amsterdam. Due to problems with ambulation, we always have a wheelchair waiting at the gate for him. I unfortunately became ill on the flight and also needed a wheelchair. A wonderful attendant by the name of Antonio Evans came to our rescue and pushed us BOTH through customs, helped us, and took us to the baggage claim door where my sister picked us up. I was violently ill on the plane and knew I could not walk through the airport. Thanks so much to Mr. Evans for assisting us when we so needed it.
Sincerely,
Sandra and Kent Anderson

I have flown delta many times over the last 12 years living as an Expat in China.There is only one reason the price is usually lower.

Everything else about Delta Sucks. On my last trip, I checked the baggage section of the website and it clearly states that you are allowed two 50lbs bags, but at check in I was charged 100 dollars for my second bag.

I wrote and complained and received an email from a wage slave who just repeated the company line but would not address the issue of a clear BATE AND SWITCH TACTIC.DELTA SUCKS, NOT BEING HONEST DON'T FLY DELTA.

I have flown delta many times over the last 12 years living as an Expat in China.There is only one reason the price is usually lower.

Everything else about Delta Sucks. On my last trip, I checked the baggage section of the website and it clearly states that you are allowed two 50lbs bags, but at check in I was charged 100 dollars for my second bag.

I wrote and complained and received an email from a wage slave who just repeated the company line but would not address the issue of a clear BATE AND SWITCH TACTIC.DELTA SUCKS, NOT BEING HONEST DON'T FLY DELTA.

I had prior purchased tickets to visit my ailing Mother over Thanksgiving, but she passed this week. I called to get my tickets adjusted to attend to her funeral/affairs and be with my remaining family. When I did, I asked for the bereavement fare, but was told I would have to provide the name of the funeral home, which I didn't have at the time. I was told I should call them back when I had the name, and went ahead and booked my flights to be there as soon as possible. Delta did not reschedule my return trip as they told me they would, and when I tried to get them to fix it, they wanted to charge me yet another fee to fix their error. I called Delta today (I just got back from my trip last night) to give them the information they requested, but was told it was too late since my flights had already occurred, which was not explained at the time of my booking, and paying an additional $290. I am completely disgusted with the way Delta treated me and my situation. Neither I, nor any member of my remaining family will fly with them again regardless of monetary costs, and we will do our best to pass the story of our interaction with Delta Airlines to as many people as we can.

Had Delta tickets to fly from Denver to Manchester, NH on a Friday night. En route to the airport I got several voice messages telling me my flight had been postponed. When I arrived at the Delta counter (1 p.m.) I was told not only that I would miss my connecting flight, but that neither Delta nor any other airline it has agreements with could get me to Manchester that day. The agent added, however, that Delta does not not have an agreement with Southwest, and that if I could book a Southwest flight, my Delta fare would be refunded. Victory! Got into Manchester at midnight, then called the 800 number I was given for a refund. Surprise -- the Delta phone agent said I had a non-refundable ticket, so even though Delta could not provide the service I had paid for, it also won't refund the price of the ticket. I will never deal with this airline again.

Worst airline ever. Would not fly again with them or recommend them to anybody. My husband and I were returning to NY from San Juan. Another passenger on the flight had hit my husband on the face and all he he was trying to make some space in the overhead compartment to store our luggage. Both parties were asked to leave the plane as the police was involoved. Both parties were given a boarding pass to board the next flight and all of a sudden the culprit who had hit my husband was allowed to board the next and the ground crew left us hanging at the airport of more than 13 hours. I have worked in hospitality and certainly crew at delta airlines are no were near to customer service. Everybody wants to go home on time and obviously the crew who could not care least other than about them self had obviously left. I think any swear words are not bigger than these people here. They said they would refund us through our travel agent but when I called my travel agent he confirmed that they had refused to refund my money and put me on the next flight which was next day morning. Definitely will not fly again with them.

My Delta flight was boarded, then de-planed, b/c a worker forgot to shut off the blue fluid that fills the toilets. It overflowed, flooding the plane in the process. The delay lasted hours, causing us to miss our connection, and they couldn't put us on a flight until the next day. They wouldn't refund us our lost hotel night. It gets worse. We go to get our baggage to go home and wait for our "new" flight, only to find the blue fluid had leaked into the baggage compartment, and soaked our suitcases and all its contents (it overflowed from the toilet, so it's not only a blue stain, but a urine and feces filled liquid that contaminated our stuff!). I filed a complaint before I even left the airport, received a #, and still no compensation. They are saying we need original receipts for all items in the luggage. Who keeps receipts, that aren't tax related, from clothing and toiletries that were purchased months, even years ago? They admit they ruined our suitcases and their contents, as the Delta rep inspected the damaged items and noted it right on our complaint (right in the airport). Yet, they refuse to make it right by reimbursing us the cost to replace the items! I've been going back and forth with them for months. The lady assigned to our case acts like she doesn't remember anything everytime we contact her. I can not believe that such a large company/airline, can fully admit they ruined your luggage and contents, yet not reimburse you for the damage. Our attorney says they're leaving us no choice but to file a lawsuit. At this point, I feel like that's what they want to wear you down so you go away, or hope you won't bother filing a lawsuit. Well, I'm not giving up. I have too much time and money invested in this. It has been a stressful situation, to say the least.