Delta Airlines Customer Service Complaints - page 3

I am on flight 0749 ,lax to JFK , feb 22 departs 4:05pm seat 28c.

I was told that this seat was extended legroom which incurred a $45 charge . This is only preferred seating . I would have paid the additional charge for delta comfort had I been properly informed . I called prior to changing seat and was told that this seat was extended legroom. Very disappointed in the Inadequate communication. I would have never paid for this seat .

Thank you,

Carolyn hochberg

Grateful and pleased: My wife and I needed wheelchair help between terminals on May 18, 2016. Kaitlin was our helper (chaufeur). She was very friendly, courteous, professional, and efficient in caring for us. We want others to know of how kind your people can be in serving others.

Henry and Florencia

I'm on a vacation in the dominican republic my scheduled flight was cancelled today to san antonio via Atlanta so now I will be leaving tomorrow at 2:08 pm tomorrow the hotel i was staying was the sharaton so I am back to this hotel on a voucher from Delta on a substandard room and no access to the sharaton club in order to have a cup of coffe and no breakfastin tomorrow morning i was told by the clerk that Delta did not authorized what I have only last night plese let me know how this works do I have to pay for my meals upgrade my room and pay for internet

On 6/2/16, I flew from Ithaca to Washington D.C. by way of Detroit. I am mobility impaired and had nothing but trouble.

First, in Ithaca, both the jetway and chair lift were broken and I had to struggle up the stairs in pouring rain with slippery stairs and banisters.

In Detroit, it took 30 minutes to get a wheel chair to reach my connecting flight. When it was time to board, there was no attendant to wheel me through the jetway. Even though I was first class and disabled, I was the last one to board. Detroit needs many more attendants to assist.

My husband and I, along with six of our friends recently flew from anchorage to Atlanta. To start with this trip was booked back in September. When we arrived at the airline 7 hours early we checked in. We were told at that point that our seats were not going to be together. Now we're talking a 6 1/2 hour trip that we couldn't be with our spouse. After much verbal abuse because we didn't and still don't understand the concept of making a reservation with your partner you have to be split up, they ended up seating us together, but not without each of us ready for a stroke. When we arrived at Atlanta, we had to go from one end of A to the other end of B. We tried to walk and got about 2/3 of the way and my husband, who has heart problems couldn't walk anymore. There were carts all over the place, we passed 3. My sister went back to get help for my husband and I and were told sorry, there are no drivers for the carts. You'll just have to make due. We arrived home this morning in Pittsburgh around 10:30 and my husband has been in bed since. We saved for this trip for years and I feel that Delta Airlines ruined a perfectly good vacation by thinking of your pockets rather than the customer. We won't be flying with you anymore whether your supposedly are the "Best or Biggest." All I have to say is Shame on all of you. The executives need to travel on one of their "wonderful flights" sitting in the middle seat and see how they like a 6 1/2 hour flight. Justify this anyway you want, but I know you have lost 8 customers. The staff in Anchorage and Alaska were both deplorable. I have to say that your on board staff were excellent. Too bad you can't train the people at your desks to be as kind.

Hi my name is Debbie Shafer. My fiancee Captain Mike Henry Jones is in tamale ghana. He had a ticket to fly home to the usa. He was hit by a car was in the hospital then he was hit by a motorcycle was again in the hospital his plane ticket was on stand bye it expired. I,sent him 200.00 for a new ticket. I know they are 1,200 I can't afford to send any more. I just came out of bankruptcy. He is military.his future motherin law isn't well. She is on oxygen 24/7. He has never ment her. He lost his ticket. Please can you help this man he has served our country. Please help him come home.

Sincerely Debbie Mills Shafer

My wife and I were on 2512 Huntsville to Atlanta witch left late. Missed our connection to San Antonio. When trying to get on an 11:15 flight to San Antonio were told that to do so it would cost us $50 apeice to get on . I don't know about you but having to pay for someone else's ( your) is absolutely asinine.

My confirmation number is GWFN83 and I want to use these monies for a flight to Florida. How do I redeem the funds from this ticket for another? Who do I speak with?

1. Handle on luggage was broken and I was in a wheel chair so the attendant was unable to take me to the complaint dept. as he said that it was far away and that I would be late for the driver who was going to pick me up and take me home.




2. on the trip back to FLL on May 1st. Flight #DL2600 we had to leave the plane because we were told that the plane had mechanical problems. We waited for hours while I was in my wheel chair until another plane, many hours later, finally arrived from Bermuda, they said,and took us home.

Again I asked to be taken to the complain dept and was told by the attendant that was pushing my wheel chair that it was far away... I got home very late and exhausted and was not sure that I would ever use Delta again. Delta is the only airline that I use and I go back and forth to N.Y. to visit my children and grand children often as you can check my record. My sky miles account # is

Please contact me phone

Unbelievable delays, transfers of calls to the wrong place. Argumentative customer service rep. Ridiculous offer to re-book my $110 flight with a $600 ticket-- but they will waive the "change fee" How generous!

On the afternoon of March l6th, I traveled with my 96 year old mother from Detroit Metropolitan Airport to Los Angeles Airport using Delta Airlines. We had arranged for wheelchair assistance at both ends. I am amazed at the quality of care and support we experienced. I don't have the name of the caring young woman who assisted us at Los Angeles but the young man at Detroit, Ervis Veizas, was exceptional. At both ends infinite patience and instruction as to where family restrooms were located, etcetera. Honestly, the quality of some of our workforce is exceptional. Where do they find these people? I really needed support and I certainly found it.

I was trying to fly standby on the 1 pm flight from Reagan airport in DC to Atlanta today. I was booked on a later flight and trying to get home early. I arrived at the gate 20 mins before it left and 10 mins before the door closed. The gate agent refused to allow me to fly standby. 5 people got on while I stood there and he was not busy doing anything else. i understand he didn't have to help me because of the 30 min rule but I also know he could have helped and chose not to. I confirmed this with his supervisor. As a platinum medallion member (or any customer), I expect better customer service.

Nashville. Just checked in at Delta. 8 or 10 kiosks and 2 service people. Ridiculous wait.

HORRIBLE Delta will steal your money and not think twice about it. And lmao the Delta customer service is ran by a bunch a a holes with NO manners. Worst airline EVER!!!!

Delta Airlines does not have customer service, case in point, flight 1777 was delayed. Which resulted in missing a connecting flight. Note this is Delta fault. Instead of holding there own connecting flight, for the customers, they let it depart. Now all the customers that missed connecting Delta flights, were given a discount on a hotel room, now the room is only $69 at the customers expense, plus tax. Delta I will only fly with you once more and that is DL5075 that flies in about seven hours. This is a disservice to your country,customers and service members abaord.

I wrote to Delta about my Sky miles account and never got a reply. I have been flying with Delta for years and have had status as high as platinum. However I have never found them to be very customer oriented. They talk the talk but do not walk the walk.

Was flying to Salt Lake to make a connection to Missoula Montana. 3 hours into flight...pilot comes on and says we are "low on fuel" because he was "rerouted when we took off from Newark and we are stopping in MINNEAPOLIS for fuel!!! Everyone missed their Salt Lake connections...it was very late and everything at airport was closed. Delta employee handed me a pink piece of paper with my rebooked flight to Montana which was at 11 a.m. the NEXT DAY! They refused to pay for a hotel for any of us because rerouting was due to "weather"! Even though I overheard one of the stewardesses SAY that the Captain "DIDN'T EVEN KNOW WHY WE WERE REROUTED! AND...we were refused our luggage so I had no clean clothes or any of my things! They did have the B---s to give me a f-----G dELTA t-SHIRT! Crew left airport. We were all stranded and there was a convention in town so hotel rooms were scarce!!! On my RETURN...I had a 6:25 a.m. flight from Missoula. Got to airport at 5 a.m.!!!! Delta said they could not check anyone in because their 'COMPUTERS WERE DOWN"! They refused to hold our flight. So LITERALLY EVERYONE did not make the flight. It MUST HAVE TAKEN OFF PRACTICALLY EMPTY! I stood waiting for 2 hours. The Delta employees were telling people to go somewhere and CALL DELTA and rebook ourselves! I refused and finally got booked on a flight at 2:45 pm. Had to wait all day at Misoula where there are NO amentities of any kind! All these things happened on both flights and not one dime of compensation was offered to anyone. On the first flight from Newark they were offering $200 vouchers to anyone who would give up their seat due to overbooking! But after all this...NOTHING!!! I called Delta complaint services when I got home. I asked for my hotel to paid for. The man on the phone said..."oh...that is not enough for all you have been through. I am giving you a $100 voucher...which he sent me in an e-mail. Don't really care since I will NEVER fly Delta again. He also said he WOULD pay my hotel if I faxed receipt. I faxed it immediately. Still no check for my hotel. This "airline" could not possibly be worse in every single category. EVERY. SINGLE. CATEGORY!

On July 15th ,me and my wife boarded our flight to Manila phillipines for my Brothers wedding,first our flight was delayed for 3 and a half hours(we sat on the tarmack and werent even offered a drink while we waited for flight clearance due to weather at jfk,after finally leaving at 1100am(our flight was scheduled for a 730 am departure)we arrived at jfk to miss our flight by 10 minutes,we were then sent to the delta help desk,there was 3 agents there,one was playing with her nails,one was working with another customer,and the third was texting or playing with her phone,after about 40 minutes we were finally given tickets to a JAL connecting flight,and told to "run"if we wanted to catch the flight....we werent even given any other options,so we had to run upstairs,out in the rain,with carry ons,we finally arrived at JAL with only a few minutes to spare,I informed the agent we needed our checked bags(4)because all the wedding clothes,and other wedding items were inside,they said they would do there best to get it on the flight,but could not garentee they would be on the flight,after arriving in Narita,we were told our baggage was still in jfk,and probably wouldnt make it to manila until the folling day,we connected back to delta for the final leg to manila,when we arrived,there was a delta agent waiting for us,she said they needed to see us at the baggage counter,we went there and they told us our bags would arrive within 48 hours and asked for my keys to the tsa lock sfor security screening,i then asked why they needed my keys for TSA approved locks,and they said it was policy,i was extremely upset at this time and explained that all the items in the bags were for a wedding in less than 72 hours,they said they would do there best to get them to us in time,the manager on duty also told us he would have us upgraded for our trip home and 2 travel vouchers twards our next delta flight(we did not recieve anything on our return flight,they told us call customer care!!!)well when the luggage did arrive at 3AM on saturday morning,the delivery guy pulled up in this tiny truck,asked if i was James bailey,and then litterally dropped our 4 bags off the truck,and drove away,one bag(hard side was cracked all the way,and was damaged beyond repair,all tsa locks were on the bags,and my keys were taped to the handle of one bag,as me and my wife inspected our contents we found that both the wedding rings(mens size 8,14k yellow gold,600.00..and womens bridal set engagement,and wedding bands that locked together,14k yellow gold with 1/4 carrot diamond 1100.00) were completely missing,along with a mens electric razor(60.00) ...we had the agents number and tried calling repaetedly for 2 days but did not even get a response,at this point the wedding had already been postponed due to us having to wait for our luggage,so we traveled 9 hours by bus to the northern most province of Ilocos Norte ,we went and bought simple costume rings for the ceramony.I was completely mortified and ashamed that their rings had been stolen,we continued to call the agent/manager at the delta desk and also the delivery guy,but recieved no response....just kept ringing......so........we were promised upgades to our return flights that we didnt recieve,promised vouchers twards other delta travel that we didnt recieve,and had 1760.00 worth of personal l property stolen from our luggage,had 1 expensive hard side luggage damaged beyond repair.........this was the absolutly the worst flight ive ever been on,on top of the fact that this caused a delay in the wedding,that incurred more cost....if something isnt done about this i will have to post reviews on all the travel web sites about this,

ATLDL51186: My baggage was delayed since July 18 and I have been contacting Delta service all along. There seems to be a disconnect regarding the continuity of information and communication within the dept because every time I call I get a different answer or action plan. Up to last night I was up until midnight waiting for the delivery of my suitcase that i was told was located and arrived in Atlanta. I called this morning and was told different info-again-that there is a note on my file saying'client out of town' disregard last comment'. What on earth does that mean! I am totally frustrated and upset right now. the last person I spoke with seems to me mad at me for insisting on further investigation!!! this situation has gone from bad to worse.

My baggage was delayed since July 18 and I have been contacting Delta service all along. There seems to be a disconnect regarding the continuity of information and communication within the dept because every time I call I get a different answer or action plan. Up to last night I was up until midnight waiting for the delivery of my suitcase that i was told was located and arrived in Atlanta. I called this morning and was told different info-again-that there is a note on my file saying'client out of town' disregard last comment'. What on earth does that mean! I am totally frustrated and upset right now. the last person I spoke with seems to me mad at me for insisting on further investigation!!! this situation has gone from bad to worse.

I am presently stuck on flight 2431 it has been one hour since landing. This is so sad that I don't even have the energy to complain. Thank God for captain trying to keep us cool and not get upset!!!!!!!!

Trying to get cargo for a flight and only one person knows how to do it and they are working the gate. Rude,not helpful at all. Had to wait for 25 minutes for cargo person to show up.

I'm very disappointed with my last trip at Delta. I missed my trip 5:00 pm trip and arrive at the airport at 6:30 to take the flight that depart at 8:04 pm on July 12, 2015 from Dominican Republic to JFK. I was late because I have to take my newborn nephew to a doctor ASAP. When I arrive to the airport the sales associate tells me that I have to pay the difference of the flight which I can understand, but then they also change me a $236 dlrs for penalty, seriously??? I ended up paying a very expensive ticket for a total of $ 425 for missing a flight and the interesting part is that the associate tells me that the only acceptable excuse are if a close relative pass away suddenly. When I call to customer service they said that this are the norms and there nothing they can do.... When I bought my ticket there's nothing that the penalty for missing your flight the same day is $236 dlrs + difference in price... this is the last time I ever flight with this company and I will make sure to let everyone that I know about this... It's is unfair and abusive... nobody wants to lose a flight to take advantage that way of people... adding everything up I pretty much ended up paying triple the price for one way ticket. I'm seriously upset about the way this was handle... if I made it in a few hrs. difference something happened and it was not for fun... you just lost 4 passenger for this because I will never flight with DELTA again and I will let all my family and friends about how ridiculous your terms are and not to flight with this line ever again. What I shame on how to take advantage of people. Who wants to miss a freeing flight? To steal people money that way.

Why do you bother giving me the choice of seat assignment when buying my ticket four months in advance only to take it away at the boarding gate? I can see the people who are sitting in our seats further up the plane. Sure, it will probably only add a few minutes to our deplaning, but that's really not the point. I did everything I could to try and make this trip as painless as possible and you took it away without a thought. I'm not even going to get into the first half of our trip where you made us miss our connection and how you then rerouted us to another airport and how that made us late for our rental car, a car I had prepaid for and had to come back for the next day and hope they still had. It would take a lot for me to consider flying Delta ever again.

I had a flight from SF to Newburgh, NY with a stop over in Detroit a few days ago. The agent in SF said she ordered a wheel chair for me as I only had about 30 minutes to get from Terminal B to Terminal A. When I arrived they did not have my name listed. when I did get a wheel chair no one would start to take me to my gate. I wanted there a bout 15 minutes and still nothing. I then decided to walk and of course I missed my flight. I am 82 years old and could not believe that they said they had to wait til everyone who need a wheelchair was off the plane before they could start to push us. I had to get a hotel for the night and then resume my flight the next day.