Digital River
Customer Service Ratings and Comments
Digital River is ranked #134 out of the
301 companies that have a CustomerServiceScoreboard.com rating with an overall
score of 40.29 out of a possible 200. This score rates Digital River customer service and customer
support as Disappointing.
NEGATIVE Comments
6 Negative Comments out of 7 Total Comments is 85.71%.
POSITIVE Comments
1 Positive Comment out of 7 Total Comments is 14.29%.
Issue Resolution
Reachability
Cancellation
Friendliness
Product Knowledge
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Unresponsive. Called the CEO's office in Eden Prarie after no help with download issues for MS Windows 7 student professional from ther customer service dept. Did not return call. Anonymous 6/30/10 4:01PM
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Horrible experience! 1) Download for 'downloadable' software - minimum one hour wait until you can request download. 2)Borderbund said download not compatilbe with Vista 64 bit leaving customer to think it was compatible with Vista 32...after over one hour on cell phone - two calls to really rude folks- I find on another windows troubleshooting blog that no Borderbund
SmartDownload is compatible with any Vista. 4)After exhausting Borderbund's help links and off-site help at Symantec -they wrote SmartDownload software tried phone support. 5)Phone support no longer exists but you have to wade through lots of phone touch-tone menus to find out 6)Called asking for refund and got a terrible runaround about how if I just tried their help links or phone support everything would be ok. That I had just spent two hours doing just that was not considered pertinant. 7)To get a refund you have to respond to a windy email justifying your desire for a refund. 8)I purchased product three hours ago. I now am told to wait 5-7 business days for a refund...sounds pretty scammy to me. Borderbund used to be a great company but they have become like a bad Chinese/eBay rippoff. I will never buy from them again.
Tried to get refund. Customer service guy insisted thatyetanothereader 4/27/10 1:37PM
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Digital River has some of the worst customer service i have ever experience. they put me on hold for a good 20 minutes the FIRST time. then i was transferred becuase "this department doesnt handle Microsoft related issues. another 30 minutes later and i get cut off.
good show.
never again.Anonymous 1/25/10 5:10PM
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They are the absolute worst company i have ever done business with!
Anonymous 12/9/09 12:06AM
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After ordering an upgrade, Digital River gave me an order number, then they gave me a message saying there was problem and to wait 24 hours for them to resolve it. Two days later I sent them an email. No response. 6 days later and I still can't figure out what is wrong.
CraigB 12/1/09 6:11AM
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My order via Digital River was "cancelled by system". As a result, I lost Broderbund's 50% discount good for one day only 11/30/09.
Order numbes: 4092769511 and 4090009211. Attempted many other times to place order but DR system was "unable to process" the orders. My bank received and approved a charge authorization request from Broderbund software for $44.97. What is your problem DR?DecadesLongCustomerNoMore 12/1/09 12:03AM
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I had a problem downloading Microsoft Office 2007. I called the number you have listed, the phone was answered quickly and the problem taken care of almost immediately.
My only complaint would be that it was impossible to find this customer service number on their website.Anonymous 11/25/09 2:33PM
- There are currently 0 Employee Comments for Digital River.
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Digital River Inc (NASDAQ:DRIV) to Present at Thomas Weisel 2010 Technology ...
... digital product delivery via download, physical product fulfillment, subscription management, multi-lingual customer service, online marketing including ... Cart of the Week: Digital River's CCNow And, we provide 24/7 customer service.“ Pallazza: "At this time, CCNow is only able to support the sale of hard goods.” PEC: What plans do you have for ... Digital River Signs New E-Commerce Agreement with Realtime Worlds ... tax management, physical and digital product fulfillment, multi-lingual customer service, advanced reporting and strategic marketing services. |