Digital River
Customer Service Ratings and Comments
Digital River is ranked #66 out of the
233 companies that have a CustomerServiceScoreboard.com rating with an overall
score of 53.00 out of a possible 200. This score rates Digital River customer service and customer
support as Disappointing.
NEGATIVE Comments
4 Negative Comments out of 5 Total Comments is 80.00%.
POSITIVE Comments
1 Positive Comment out of 5 Total Comments is 20.00%.
Issue Resolution
Reachability
Cancellation
Friendliness
Product Knowledge
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Digital River has some of the worst customer service i have ever experience. they put me on hold for a good 20 minutes the FIRST time. then i was transferred becuase "this department doesnt handle Microsoft related issues. another 30 minutes later and i get cut off.
good show.
never again.Anonymous 1/25/10 5:10PM
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They are the absolute worst company i have ever done business with!
Anonymous 12/9/09 12:06AM
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After ordering an upgrade, Digital River gave me an order number, then they gave me a message saying there was problem and to wait 24 hours for them to resolve it. Two days later I sent them an email. No response. 6 days later and I still can't figure out what is wrong.
CraigB 12/1/09 6:11AM
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My order via Digital River was "cancelled by system". As a result, I lost Broderbund's 50% discount good for one day only 11/30/09.
Order numbes: 4092769511 and 4090009211. Attempted many other times to place order but DR system was "unable to process" the orders. My bank received and approved a charge authorization request from Broderbund software for $44.97. What is your problem DR?DecadesLongCustomerNoMore 12/1/09 12:03AM
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I had a problem downloading Microsoft Office 2007. I called the number you have listed, the phone was answered quickly and the problem taken care of almost immediately.
My only complaint would be that it was impossible to find this customer service number on their website.Anonymous 11/25/09 2:33PM
- There are currently 0 Employee Comments for Digital River.
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Digital River Inc (NASDAQ:DRIV) to Present at Thomas Weisel 2010 Technology ...
... digital product delivery via download, physical product fulfillment, subscription management, multi-lingual customer service, online marketing including ... Digital River's CEO Ronning Speaks at Thomas Weisel Conference ... export controls, tax management, physical and digital product fulfillment, multi-lingual customer service, reporting and strategic marketing services. ... Digital River CEO Buys on a Dip Customers pay Digital River to manage their online sales efforts—tasks such as site hosting, billing and customer service. But the Minneapolis-based company ... |