Dollar Rent A Car Customer Service Complaints - page 2

I rented a car for 2 days only on the 03/07/21 at 12 noon
I returned the car on 03/09/21 at 11am .
There was no one at the rental car counter when I got there so I put the keys in the drop box that was on the Dollar counter.
I received an email today saying that I was being charged $266 for me 2 day rental because they say I was 3 hours late returning it but I returned it at 11am like I stated.
My original charge was for the amount of $130.04.
What is the point of having a drop box on the rental car counter when they are not checking it all the time. Why was the counter not being attended by an assistant???
I returned the car at 11am and they are telling me that I returned it at 3pm Three hours past my due return time??? Just because they did not check the return drop box till 3pm is not my fault. What is the point of a key drop box on the rental car counter if you are doing this everyday and making people out to be less and over charging them.
I was on my flight on my way back to Atlanta GA at 12.45pm so how could I be late in returning it at 3pm??..
I have paperwork for proof.
I called a Dollar rental car and they would not help me at all, the reps name was Robert and he was in Elsalvado. I asked to speak to someone else with authority but he said no he made me out to be a lier.
This is disgusting service indeed.

Dollar Rental is no longer a company I will rent from , had a reservation for 2 days , at time of rental I ask the representative to modify my reservation for an extra day and said ok but when I returned vehicle she never modified it , price went from $30 a day to $271.00 a day I'm having to eat this charge do to there representative not following through . This is so unfair

First time ever renting a car in my life it got shot up and it wasn't even my fault they charged me $2,000

I went to a vehicle from dad a car I have been renting vehicles from you guys for months now I mean months it's always a bad experience when you go to to return the car there is always new employees for some reason every month your employees seem to roll over your fire the last ones you come back there's more people they only get router and router as you hired and I had experience with a manager who had a wall cat pull down to her eyebrows with a face mask on with a hole in the head with the strings drawn in tightly the only thing visible on her face where her eyes she was extremely impatient and very very very rude all she would say is that she was a manager she would not identify herself or tell me what her name was I was charge for a smoking fee not only do I not smoke at all without ever smoke the problem is I told her that I do not smoke there are no other drivers on my vehicle I am the only drive on a vehicle and I do not smoke and I've never had this problem before I've called the customer service number a number of times not only will he not ever give you a manager no matter how many times you ask for a manager they will definitely disconnect your call each time you call and ask for a manager you guys need some type of way to check up on your workers how about one day one of you guys call and say you would like to speak to a manager and you see how far you get with it not only that you have do you have a phone number here on your website that is disconnected what type of business are you running you guys cannot continuously just Cham people overcharge people steal from people and then carry you in like you don't care my fault was I did not read these reviews before hand have y'all took any need a second to read your reviews it should be someone's job to go over these customer reviews and check back in with us to follow up you guys really don't care I am going to make it my business to reach out to everyone that has left a review on your site we will put up another site opposed to Dallas and we will all have our opinions heard this is very very unprofessional I cannot believe that the company would Treat their customers this way this is no way what you had in mind when you open up this business do you remember the first day when you wanted someone to cool when you couldn't wait for someone to rent a car for you and will you promise was great customer service what happened to that I would like a full refund I will call my bank I did Nite all charges from Darla if they do not remove this incorrect charging is unfair fee I will deny the entire charge and I will not pay for the rental at all I am trying to avoid that I went to the car I should pay for the car but I will not pay for fees that I did not occur

My Husband & I have been loyal Dollar Car Rental customers for many years (we are both Dollar Express Members) We flew into Tampa on Dec 28, 2020. We had rented a SUV using our Dollar Express membership, when we arrived at the car rental site the Dollar/Thrifty counter was closed, there was a sign directing us to the Hertz counter. We were greeted by a Hertz employee who asked who we had rented thru, I told her Dollar, she then directed us to a line for Dollar & Thrifty with about 15 to 20 people in line. I told her we were Dollar Express members, she said unfortunately because the Dollar counter was closed there was nothing she could do. We stood in line for 2 hours, watching the Hertz members go directly to get there cars (like we expected to do with Dollar because of our membership) and the other Hertz customer move quickly thru the Hertz line. There was 1 person helping the Hertz customers and 1 person helping both Dollar & Thrifty customers. Dollar knew how many customers had reserved cars, and what time they would be arriving, closing the counter with no warning to your customers is extremely poor customer service. I do not think we will ever rent with Dollar, Hertz or Thrifty, I would be too concerned about what type of service we would arrive to find (another closed counter??) The only good thing I can say about your customer service is your employees were very professional when placed in a very bad situation, with many angry customers

I had the worse service ever in my life at Fort Lauderdale airport . Poor management and customer service. I got treated terrible . They lied and said manager special was a full size car . Told me when I got there that was hatch back . They put me in a dented up. Dirty car inside and outside . Manager is lazy and rude .?I want a full refund . I pick up car Friday and it go back today. I need. Corporate to get involved. Because express members get treated like animals

My phone was left in one of your rental cars I prepaid for overnight delivery from iPhone to get back to me they never sent my phone I care for my mom all my information is on that phone and I am going to get a lawyer and Sue Dollar Rental because your advertisement says if something is Left Behind or lost they will get it right back to you I paid $65 to have my phone overnight it back to me and it's been 2 weeks nothing has come and my tracking number is not even in the United States postal system so I don't know what kind of Shame you people are running but at the end of the day I will be suing Dollar Car Rental

I rented a car from Dollar and they overcharged me they charged me $1,166.17 for two weeks and to make things worst they charged me $400 cause the outside of the car wasn't clean and it had been raining. And they refused to refund my money back it's no where in they contract nor policy. They are a total rip off.

Horrible experience! My husband and I rented a car and specifically asked if there was an additional charge for a second driver. We were told that there was no additional charge and our invoice did not reflect a charge either. Several hours after picking up our car and once we had left for our trip, we received a charge for an additional $117 for an additional driver and were sent a new invoice. Upon returning the car we asked for the charge to be removed, but they refused to waive the charge even though we had been told there was no additional fee. We called customer service to make the same complaint and were told by the representative that we "should have returned to the rental office upon receipt of the second invoice." So to be clear, we were charged several hours after we had already left in the rental car on our trip and the suggested solution was to turn back and dispute the charge? Horrible customer experience. They must be called dollar because that is all you will have left after their countless fees and scams!

I rent a car from dollars an was charged an smoking fee when I don't even smoke. I reached out time an time again went back try speak with managers about it called customer services.

The country is going thru a lot right now for a company to be able to charge your account 400 extra dollars without no regrets or no one to really care

I was told by the customer service department that our rental car charges were comped because we had so many issues with our rental. We returned this rental on 01.27.2020 and were again told we were being billed $0, returned to Milwaukee airport. Now over 60 days later we were charged!!!!!!!!!!!!! Charged an egregious and ridiculous rate. What an illegal and horrible business you're running! There is noone to fix it either. I spent an hour on the phone with your so called customer service. Pitiful! I'm blasting this all over social media and I'm an influencer. This will cost you so much more.
DO NOT RENT FROM DOLLAR!!!!!!

Refund these illegal charges and I will stop my tyrade.

Sincerely,
Leif and Rachel Christianson

Rented a car in Dallas Fort Worth Airport location. charges were added to my rental without my knowledge. I paid ahead of time thru priceline. I tried to resolve the situation when I returned the car but I was met with the most ignorant , rude and unprofessional employee and so-called manger Ive ever come across. Dollar doesnt care, no matter who I call or who I speak to the refuse to do anything about. Do not rent from Dollar iat Dallas Airport. They will rip you off and stand behind it.

If there was a really bad service in any car rental company anywhere in the country, this would be the worst. That's because of rude, obnoxious , prejudice people like June at the Dollar Rent a Car counter in Tampa. Not only did she treat me like an animal, but from her counter to way across to the other counter where a gentleman was taking care of a customer with Thrifty, and in front of a line of customers that were waiting in line, she yelled for everyone to hear "He wants to pay with a debit card and wants to talk to a supervisor" I have never been so humiliated and treated with such poor service, blurting out loud my information for everyone to hear, and to top it off, called for next in line as to trying to brush me off. I have rented many vehicles from many different companies and I have never been treated this way ever. People like this should not deal with customers at all. I will never use Dollar rent a car ever again and will let as many people as I can know how terrible this person can be. It is sad that Dollar Rent A Car , being a reputable company has people like June working for them. Even her coworkers told me , she is a very rude person.

Hi
I would like to tell you about my experience renting a car form your dollar rent a car in houston iah airport on oct 23 - 26 2019 Res # J1302478364. I went to the counter to pick up my car. The agent was not very helpful at all. All he did was try to run up my bill with extra charges. I finally got to the car. They told me to pick from a few. I picked the Toyota rav. It looked great in the shade. After close inspection.I noticed all the dents ect. it wasen't clean inside & it smelled . After driving it i noticed the dashboard light would keep saying to not drive this car it needed servicing of some kind. I was actually afraid to drive the car to see my 93 year old mother that is why i rented the car.. The car did make it to see my mother. When i went to return the car. The agent said something about the car but i was in a hurry to catch the shuttle to the airport. After getting home i was informed that i was charged some kind of fee for smoking in the car, It stated that i has informed about this smoking rule. No ware did i see any signs on the rental agreement or on the key fob or in the car it'self. I really feel that i should be refunded for all these prob's & for this charge for smoking $300.00. I was never informed that this was a non smoking car until your charge. I was thinking about another trip to houston but im afraid i will have to look elsewhere for my car rental needs. Please help me keep my trust in your company. Thank you Casey Hart.

[email protected],

Rented from dollar at Orlando Airport. Reservation was for total of $298.00. Part of that was charged before we got to rental. After dropping off we noticed they had charged us $344.00. Called to find out not only did they charge us $298.00 but added that $344.00. Cost of car over $500.00. Getting run around from Company. Was told they would credit the $344.00 but it went on charge day after conversation. Don't trust them!!

I went to Tampa international airport yesterday to rent a car from Dollar rent a car was greeted friendly but the moment I said that I was going to have to use my debit card as per the Dave Ramsey show I was treated like I had the plague and was I was very rudely and adamantly told you cannot use your debit card and totally ignored after that. After being treated so rudely I went to another salesperson to ask to speak to a manager or supervisor and the sales person that I just left yelled down to the other sales rep she has a debit card again like I had the plague.

On the 6th of this month, my wife and I called to rent a car from Dollar Rent-a-car. We were told that our confirmation number would come in an email, and that we could pick up the car at the scheduled date.
We called the night before to see if we could pick up the car earlier than planned, and we were told there was no reservation in our name. We then checked our email for the confirmation number, but we hadn't received an email from them.
We had to reserve a car through another company which nearly triple the cost.
Once we returned home, we realized that Dollar HAD taken out the money for the rental we never received, nor received a confirmation number,
So we called customer service and were hung up on by the first two customer service agents. The third decided to play phone tag with different representatives, and even another company.
The fourth agent sent us back through the loop, and when we requested the corporate number; we were given the run-a-round.
We are currently on agent six, and are getting no where fast.
We called our bank to file a complaint for fraud, and our next stop is to the Better Business Bureau.
I hope that anyone considering renting from Dollar/Hertz will se these complaints and take their business elsewhere.

as we returned the car ,the person accused us of smoking in the car(which we hadn't) i told her we stopped on the way to the airport at the pawnshop and smoked outside the car.the person at the return said she could smell smoke and there was ashes on the outside of the car.after she called me a liar we just walked off.

Horrible customer service ,threatening scammed us out of a $356 dollar for a key that was glued together when I got it . your phone number is disconnected WOW HORRIBLE COMPANY ALL TOGETHER !!!!

On June 9th my friend and I went to pick up our car at the Maui Dollar Rent a Car. When we got there I was shocked to see a line out the door. In the past we walked in and went right up to the counter. However we were ready to wait our turn. There were 2 or 3 people helping the guests do all the paper work in order to rent a car. There was one fellow who seem to be doing very little and helping no one. We watched him move his bottles of water from one side of his desk to the other. At this point the other people in line were looking at each other and asking what is he doing? I have a big mouth and said "nothing". He wasn't helping anyone. After we got the keys to our car, I asked him his name and told him that I was going to report him to headquarters. His name is Oscar and he said "go ahead. Nobody cares". Do you care?

My husband and I are dollar express members, traveling frequently to las vegas from ft lauderdale. earlier this month we opted to reserve a car and pre-pay, not realizing it was a 3rd party billing us (cartwraler)...upon returning home we say that Dollar billed the full amount of the car rental. When we called to get a credit, we were told to call cartwraler directly. They were nasty, rude and could not help. We called Dollar back and they said our reservation thru cartwraler was never used and we paid directly to Dollar. SOMEONE owes us 108.36 --- we really dont care who. the custome service has been TERRIBLE...we are getting nowhere. While we have filed a dispute with American Express who ALWAYS has amazing customer service, we are still waiting to hear back from someone in management at Dollar. No one has returned the call.....we are beyond aggravated and now must make other arrangements for future trips (4 per year to vegas)

This is a copy of a letter I have just submitted to [email protected]:

I was instructed to forward a copy of my fuel receipt documenting that the vehicle I rented was returned with a FULL tank of gas. The Dollar representative with whom I spoke on the phone this past week assured me that the $39.85 I paid in advance for the Fuel Purchase Option would be refunded to my original method of payment. I have also included for your reference a copy of the Statement of Charges which clearly indicates that the vehicle's tank was FULL.

When I challenged your representative about why I needed to provide documentation when a Dollar employee accepted the car back into your possession and noted a FULL tank of gas, I was told "who knows if they got it right?" I'm guessing if Dollar can't trust their employees to "get it right", they should be hiring some new employees.

I am extremely frustrated with my Dollar Rental Car experience. I had to initiate a request to refund me for an extra day's charges for both an additional driver, as well as for the use of the Easy Pass. I'm still doing battle with Cartrawler to eliminate the charges for a full day's rental as I surrendered the vehicle a day in advance after specifically asking TWICE (once when making the reservation and again when I picked the vehicle up at LGA) if there would be a penalty for doing so. I was assured TWICE there would not be.

It is my plan to dispute ALL of the charges with my credit card company (then Dollar and Cartrawler can battle it out instead of an unsuspecting customer), document all irregularities and inconsistencies with your corporate office, reflect my frustration on the dollarrentalsurvey and share my experience via social media.

No one should be treated as I have been. Incidentally, the entire reason I rented the car was to attend my mother's funeral. You all have only added insult to my injury.

My husband and I arrived at Sacramento airport Dollar Rental around 4:30PM- to pick up the car we reserved on 9/13/17. We were on our way to our baby moon in San Diego the next morning. I'm currently pregnant and only 24 weeks at this time, but I started to have a leakage in my water, so my doctor recommended we go to the hospital ASAP. This was literally right after we received the rental car.

Upon getting to the hospital, we were informed I was in preterm high risk labor, and that I would need to stay in the hospital for the remainder of my pregnancy on bed rest. By the time we were processed through to high risk maternity, we tried contacting the Dollar Rental Sacramento airport location, but it was fairly late in the evening, so we called back first thing the next morning on 9/14/17.

We informed the Dollar Rental employee of my situation, and the doctor even agreed to write a letter from the hospital- but the employee declined the offer multiple times. We informed them my husband would need to return the car right away, and we would gladly pay for one day of rental fees (9/13/17-9/14/17). However, we were shockingly told we were going to be charged a ridiculous $208.19 for one day! This is horrific! Especially since our total weekly rate would have only been $283.29- from 9/13/17-9/18/17.

The Dollar Rental employee didn't seem to care about our situation, or that I was even in the hospital, and charged us $208.19 no matter what!

It's extremely disappointing and horrible customer service and business practices- for your employee and company to charge someone in our unavoidable situation, $208.19 for having a car for one day.

I'm highly disappointed with Dollar Rental and feel your company has made an already traumatic situation even more stressful!

I have already had an extensive twitter discussion to no avail. My family rented a van so we could stay together evacuating IRMA. The van had problems and your company lied and put us through hoops. I can't even type this out all over again. I am going attempt to reach your company President or go straight to Hertz. I am still considering complaining to the state attorney generals of the four states we travelled and to the media. Nothing like taking advantage of Irma evacuees.

I received the rudest most arrogant service from your Anchorage Airport office. The person who attended to me should be sacked immediately. He ended up costing me an extra $1500 for 3 days hire of a dirty presented Corolla car on my Alaskan holiday. I am presently compiling a complaint to be sent by mail to Oklahoma City with all the relevant details The Rental Agreement was Y19938402 07/08/2017 Emp # 11012. I am paying ypou the courtesy to look at my situation before I attack the social media. Thank you Dennis Everingham Feel free to call me on +61 418604099