Federal Express Positive Customer Service Ratings - page 2

I would like to take this time to say ''Thank you'' to Fed Ex for taking pride in the people that you have wearing not only your uniforms ,but also your reputation....I am very pleased with the service that I received from one of your 'Delivery/Drivers ,it seems to me as if they went over and beyond to give me Satisfaction in my delivery ...but they simply stated ,this is my job.

I make a habit of learning the names of any one tha I come in contact with in the event I may need to reach them for any reason.

The name that goes with the person that I received excellent customer service from is Charlene Hollis.

As she said 'she is just doing her job....what I will say about that is she is doing her job and taking pride in the job that she does.

Thanking you again ,for taking pride in the service that you perform.

Olivia A. N.

A FedEx employee caused a big problem at one of their locations. However by phone a rep worked hard on correcting the mistake. She arranged to have the shipment sent from California to Pennsylvania and delivered to my home in less than 12 hours! She actually called me 3 times on the progress. Companies make mistakes but how well they correct them is the mark of a great company...outstanding customer service.

Dear Federal Express, I am extremely satisfied with the customer service that Mr. Tennant and Mr. Gilkey rendered to me in delivering my 1968 Ford Mustang Hood(HBG-961615)to me. They were both very professional and they are excellent repesentatives for your company. They are to be commended and highly recommended! The hood was very professionally packaged also. Again, thank you very much. Truly,

Richard A. Roberts
05MAR10

I used the info above to reach a real person regarding delivery of a Fed X home delivery package schedules to be delivered on a Saturday to a business. The Saturday delivery was necessary but I don't know why it was sent home delivery. The tracking on line said the package was "out for delivery".
Anyway I was nervous that the package might not be delivered due to the home delivery thing to a business address.
When I called the automated system I said "representative" about 4 times and was immediately switched to a real person who was very helpful and was trying to contact the driver when he walked through the door.
I found FedX very helpful trying to resolve the situation.

I had a wonderful experience with Fed. Ex. I was attempting to mail birthday gifts to one of my grandchildren in VA. last July. I was too late for the post office, and feeling disappointed returning to my daughter's during my visit in Greencastle, PA. from CA. I spotted a Fed. EX. van backed up to a small commercial building. The driver was in the van ready to drive away. My last hope for having the gifts arrive on time was about to drive away. The driver, Donnie, I believe his name was, got out of his van and waited while the two people in the office, Brian Zook and Kathy Barnhard, were more than eager to help. All three were patient and very helpful while we boxed and addressed the package. I left feeling appreciated and was grateful that I had received such wonderful service. Thanks Donnie, Brian, Kathy, and FEDERAL EXPRESS. I also loved Tom Hank's movie "Cast Away." Now there's service for you. :)
Don
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