Ford Customer Service Complaints - page 3

Ford finds fraud to be an appropriate means of snaking customers. According to their marketing department (Connor), this is a typical practice. They hire a 3rd party company to get information so that ford can send emails about "deals".
My father received an email that stated he could save $3500 on a new truck. He went to Woltz and Wind Ford to take a look and was set to buy until his salesman noticed something. His so called offer email was attached to someone else's address. Mind you he's lived in the same place for 45 years. How is it that a "marketing" company could screw up something so blatant? Then when you contact marketing they tell you that they have no ability to correct the problem. Here's where the fraud accusation comes in.
Dealers are still willing to submit the paperwork with the numbers for the "so-called rebate". So customers, like my dad would be turned down for the $3500 rebate. I don't know about the rest of the world but that's a lot of money. They're fraudulently using "buyer's" emails attached to an unknown address to entrap the "buyer" into a contract that they would be stuck with. A rebate email never geared to work. Hopefully others would not be duped by their "snake-like" behavior. Make sure you ask questions!

I'm leaving this review Bc I made the phone calls to Ford. I wasted hours on hold for every Ford representative that I spoke with to tell me that they are INCAPABLE of correcting the issue.

Grieco Ford - Delray - Very poor excuse for a dealership, the service consultants are arrogant and do theit very best NOT TO SERVICE THE CUSTOMER. DO NOT BUY A VEHICLE THERE BECAUSE IT WONT BE SERVICED, GO ELSE WHERE.

I dropped off my truck at Berlin City Ford in Gorham New Hampshire for service now we'll be going on 3 weeks still no word when I can get my truck back my raptor is being held hostage terrible service department do not go there for service I made a mistake buying a Ford I should have stayed with Toyota Berlin City Ford should be ashamed they brought shame to the name

Justin Weist here... contacted Ford after 3 months for chip recall, they never contacted me, to find out where my Ford is?? Need a loaner, family with 4 kids, Corp said contact dealer, dealer said contact Corp, maybe they shouldn't have built that chip plant in Asia, you think... now it's been 4 months and I have to go back to the office and my kids are going back to school... what do I do ?... poor planning by Ford a billion dollar company is ignoring me??????????

Very poor doing nothing but making poor excuses and refusing to admit they are liable for the poor quality off the line .

Terrible response to help. From a long family of Ford owners there is no such thing as loyalty or quality anymore. My daughters first car has several recalls and two are the transmission. out of the recalls the only one that is expired is the second transmission recall. The car is only 15K over the recall and the best FORD can do is tell my daughter to spend money she does not have and save the receipt in case one day
Ford decides to be helpful? What the heck is that even mean? And to add to the insult they are recommending that we have the two recalls taken care of on a car my daughter cant even drive! Why fix part of a car that the factory admits there is an issue but won't help at all? I have been helped in the Past and the dealership and I both know that Ford has helped people in the past but they sure don't care about a brand new Ford customer that now is stuck with a bad Ford that the factory won't do anything about a known problem they know about.

Every other time I go for a service there is some screw up and delay due to short staffing et... These are very POORLY run businesses. The are disgracefully unprofessional. I tried calling this last time, and it took twenty minutes of calling for someone to answer the phone.

Im pissed of by ford , like always ,I have a 2016 ford transit 350 hd and 2 other ford trucks ,I loved my trucks but, I don't trust them anymore and I'm gonna sale all my 3 trucks and move back to Chevy because at least they care about customer safety and life,my car was in dealers all over California for last 90 days but they can't fix my truck and I stuck middle of the freeway 3 time and Last time I was crushed by a 18 wheeler truck and die at age 52, but they don't care about customer safety and life, they promised me to lemon my car by ford Company but they didn't,I beg them for help but they didn't give a dam if someone from ford Company customer service read this or hear my voice please feel free to contact me,

I have a 2017 Ford Escape and that will be my last Ford purchase! The cabin filter is located in the most unreachable spot and to screw with the customer you add insult to injury by requiring a Torx screwdriver. That so you can rip the customer off by charging them $49.99 for cabin filter replacement. Screw you Ford!!

The buy back do to loss of work program is a scam! Small business owners can't use it unless they file bankruptcy first. What a joke! Seems like a company that says the want everyone to be apart of the ford family would stand behind the advertising. During a pandemic a wealthy company like ford would treat customers in this way is very unprofessional and shady. Be careful dealing with them.

Horrible company!! They don't stand behind their product. I have a F150 with a recall on it for my breaks. Took it straight to the dealership to be fixed. They told me Ford wouldn't fix it. So I left in a truck that doesn't stop. I was never notified of this recall or I would have had the problem fixed sooner. Was told multiple stories on that one! Oh the original owner is only notified. Then told oh no everyone who owns the truck is told about it. Then told oh the dealership let's you know. So what's the real answer?! Other then I wasn't told I was driving a truck around that could just not stop whenever it wants too. Called customer service talked to so many people. Can't get anyone to return a phone call. Have asked for a manager to call me 2 times now never a call back! But I can tell you is Ford does not care AT ALL if their trucks don't stop and I kill someone or if I myself are killed in the truck. That is very apparent.

Purchased a 2017 Santa fe and although I am happy with the car and the salesman overall. The car was supposed to include car mats value of $125 it was listwd oon the internet with it included I got home and realed It did not have them. I called and they said it was not included in the price. It mAy seem like a small thing but to me it is not they should have honored it I did not pay anything less then asking price because I thought it wass a fair one. I honored my end they should honor their's.

Hi, I received a letter from you but, my questions wasn't answered. I can't go to a different dealership because both are owned by Pecheles. I paid them to replace passenger side upper control arm assembly and both lower ball joints with lifetime warranty on parts. My boyfriend replaced driver's side upper control assembly. The front passenger side was making a noise after Ford replaced parts. I drove to Ford 5 times telling them about noise. They said noise would stop but it never did but, outside tread of brand new tire was gone. Ford replaced part. Ford said they don't warranty their work because I didn't buy parts from them but,they'll warranty their work with auto part store parts that they buy themselves which we no for a fact. In addition, all my windows don't work. I also replaced a defective plastic manifold Ford stated they would pay for us to replace it but,Ford said they had stop that in 2006.I purchased my 2000 Ford Crown Victoria 2FAFP74W4YX149978 in 2012 one owner with little over 64,000 miles on it after surviving head-on accident in 2002 GT Mustang. I trusted Ford. That's why I bought the Victoria for safety plus for it to last me a life time but I see that it won't. At least I was able to take our deceased son to his radiation appointments but now the water pump is leaking and I can't trust Ford to replace it. What should I do? I can't afford to go to NewBern,NC to different Ford dealer. You give famous people your cars and they sell them. If you gave me gave me one I would drive it for a life time and be very thankful to have it. I appreciate your time to read this. Thank you Tammie Heath 2231 Wharton Station Road, W

Taka Recall. 2010 Ford Ranger. Been more than a year since I was first notified. Received another update that has no resolve date. Have not had full us of this truck for about 2 years because of the air bag fault. Warned not to have passenger on front fault side. Truck has only 2 seats. Therefore, I cannot use the fault side seat. Ford is not addressing this in a timely manner. This is what happens when manufactures cut safety lines with cheap foreign products that endanger customers.

I am loyal Ford customer since 2010, currently I own a 2014 Fiesta titanium, 1.6 powertshift, it has only 32,000 km on it and had to change transmission clutch 2 times already and now it needs to be replaced again. I asked Ford Otosan to invesitgate this car, something wrong with it.
However Ford Otosan Customer Relations did not even care about dissatisfaction, she just told me that I have extended guarantee service, they will cover %80 and I will cover %20 of the repair fee. I tried to explain her that it is my right already becasue I paid fee for guarantee extantion. I tried to explain her that my concern; something wrong with this car, I need another car whihc is similiar to it. I am not asking brand new 2017 car, I am simply saying this car has a problem and they just cant fix it. Customer service did not even care what I was explaning and just kept repeating that I have to %20. And what then, I will have same problem 4th time or more until I sell it. It was clear that she did not care about losing a loyal customer.

I am loyal Ford customer since 2010, currently I own a 2014 Fiesta titanium, 1.6 powertshift, it has only 32,000 km on it and had to change transmission clutch 2 times already and now it needs to be replaced again. I asked Ford Otosan ( Turkey) to invesitgate this car, something wrong with it. I know Ford, ( I am ford guy and actually I event met you once ), people at Ford Car shop knows me very well.
However Ford Otosan Customer Relations did not even care about dissatisfaction, she just told me that I have extended guarantee service, they will cover %80 and I will cover %20 of the repair fee. I tried to explain her that it is my right already becasue I paid fee for guarantee extantion. I tried to explain her that my concern; something wrong with this car, I need another car whihc is similiar to it. I am not asking brand new 2017 car, I am simply saying this car has a problem and they just cant fix it. Customer service did not even care what I was explaning and just kept repeating that I have to %20. And what then, I will have same problem 4th time or more until I sell it. It was clear that she did not care about losing a loyal customer.

FORD'S EXTENDED SERVICE PLANS SCAM

In Small Claims Court in Alhambra, California, June 24, 2016, in my lawsuit against Ford Motor Company for fraudulent misrepresentation, Ford made the tacit admission that the Ford Extended Service Plan brochure contains three or more false claims.
Ford's argument in its defense, and affirmed by Judge Michael Small in his unequivocal opinion, was that my failed shock absorber wasn't a covered part, "BECAUSE SHOCK ABSORBERS ARE NOT LISTED AS COVERED, THEY ARE EXCLUDED FROM COVERAGE." Therein lies the problem.
The court accepted Ford's argument against the plain language in its own ESP brochure. And it is that argument that forms the basis for my complaint against Ford's Extended Service Plans. According to Ford's own Website, Ford has sold 35 million of these fraudulent plans.
1. The court's decision is final, not subject to reversal or appeal, that only listed parts are covered, so that the shock absorber, not a listed part, wasn't covered by my plan. Here is issue number one: There are fewer than 300 covered parts listed in the brochure. But the brochure claims that "500 plus" parts are covered. Since a part must be listed to be covered and there are fewer than 300 parts listed, the claim of "500 plus" parts covered is a false claim. False Claim number 1.
2. The brochure claims that the list of covered parts is a "partial list." It has been established that since a part must be listed to be covered, the listed parts covered must be a complete list. The claim that the list of covered parts is a "partial list" is a false claim. False Claim number 2.
3. The brochure lists "the only components not covered." Since all parts not listed are also not covered, the list of "components not covered" should include hundreds of components. It doesn't. The claim that only the components listed as not covered are non-covered parts is a false claim. False Claim number 3.
4. Finally, many of the parts listed as covered are, in fact, not covered. They are not covered because in those instances not even a single component part is listed as covered. If any of those component parts, none of which are covered, were to fail, then Ford could deny coverage based on the now established, must-be- listed rule. Much the same as with the not listed therefore "EXCLUDED" shock absorber, a component part of "covered" front suspension, which was, in fact, only covered until a non-covered component, the shock absorber in this instance, failed. This court ruling has legitimized Ford's potential rejection of coverage for dozens of listed "covered" parts, in absolute contradiction of the plain meanings of the unambiguous text drafted by Ford in its own brochure.

ford customer service is the worse.I had my lease car on repairs for a month ,the car ;a ford e
xplorer 2015 ,did go in reverse the promise me to give a month of credit $660 ,they promise to send me that money within a month ; but they didn't .I call them leave messages and I don't get any response they are the worse .I am very angry

Good afternoon
I have had Ford powerstroke since 1994.I love the product. I bought a 2017 f250 at Sames Ford Corpus tx. They sent me to an after market shoplace to have a gooseneck installed. They paid for it. During Thanksgiving my wife and I pulled our fifth wheel camper to the family house . On the way back home the gooseneck hitch came loose. We made it home and had that gooseneck replaced with the right one.This cost us $1945.00. Called the dealership and they said I chose it and it wasn't their problem.I said yall wrote the PO so you must of thought it was the right thing to do.Im not from Corpus. Anyway thought I'd let you know.

Ordered 2017 Ford F150 Lariat on October 23rd, order number 10231. Lost my 2015 F150 on October 21st and need the new unit here before end of year, like Ford's letter received last week. Ford rep had dealer change to stock order, number so to get order. Build was scheduled for December 19th. Now Ford is saying won't do stock order until 01/02/2017. We will lose money from insurance settlement to tax plus other money set aside for the NEW F150 to tax. FORD SEEMS TO BE BREACHING A CONTRACT WITH ME SINCE THEY HAD ALREADY GIVEN US THE BUILD DATE - 12/29/2016. I NEED THE NEW TRUCK BY 12/30/2016! Dealer - Jeddeloh Ford has done everything possible including contacting his Ford Rrp and relying on that persons wnd otjets a t Fords for their word.

Brought a 2016 250 red truck having had a chance to enjoy driving its a work truck have a rental from ford don't want the truck ljessica is trying to force a truck on us that's been in the shop over a week I know ford honors satisfying there customer I'm not satisfied I have been getting all my vehicles from ford love your vehicle and also bring others to tell them how wonderful ford is my name is pastor Diane my congregation is now interested help me please when this message reach made my first payment already on a truck I do t have

I Took My Car To Ford Please If You Are Reading This Dont Take Your Car There, The Service Men And Women Have No Idea What To Do Neither Do The Technicans, I Went In To Get My Car Fixed For Slow Speeds When Pushing On The Break I Just Knew The Dealership Could Fix It But Oh No Instead I Left With The Same Problem Plus A Check Engine Light Which Was Not On When I Took My Car In, I Paid $1500 Dollars For Nothing The Very Same Day My Car Is Doing The Same Thin, I Have Been Up To This Dealership With The Same Issues As Before I Came In, When I Call The Dealer Or Take My Car Back Up To Them The First Thing Out Their Mouth Is Sir We Just Don't Know, It Could Be This Or That But They Are Supposed To Be The Professionals, I Am So Mad Right Now, I Can't Get Any Help, I Am Not Sure What To Do, I Need My Car Fixed Or My Money Back, I Will Make Sure With Every Breath In My Body That Any And Everybody That I Know Not To Go To Ford Any Ford In That Matter Not Just This Ford But All Locations Because If This Is How You Treat Your Customers It's Sad, This Is Supposed To Be A Family Owned Business Hahahahaha, No Way. This Company Give You The Run Around Like Somebody Has $1500.00 Dollars To Just Throw Away.

Former Fan of Ford Trucks/SUVs

I am very sorry to say that after 20 years of being an owner and advocate of Ford trucks and SUVs, I may not buy another one. I am so disappointed with the quality of my 2014 Explorer and Ford's unwillingness to stand behind their product. My first grievance relates to the paint along the front edge of the hood which is blistering/bubbling as if there is rust forming beneath it. I am not talking one or two spots either. This is along just about the entire edge of my hood. Unfortunately, I did not notice the issue until I was at 38,000 miles and the warranty had expired. I am finding tons of posts regarding this same issue. This is clearly a manufacturing issue, but Ford will not do anything about it. The customer service rep I spoke with said that all they could do was, "Identify several dealers that could provide an estimate to fix the damage." WOW! Thanks for absolutely nothing!!!

The second major issue I have is part corrupt dealer and part inept Ford. With only 46,000 miles on my car, the front PTU went bad. The symptoms started with the car making a rattling noise under light acceleration when traveling between 30 - 40 mph. It degenerated to the point where it was making a clunking sound when turning at slow speeds. I took the car in to Purvis Ford (Fredericksburg, VA) to get it checked out. Their diagnosis was a broken PTU, but they said the cause was uneven tire wear, and as result the repair was not covered under the drivetrain warranty. The tires were the original ones that came with the vehicle and still had tread life. The tires were well maintained and showed absolutely no signs of uneven wear. The quoted cost was approximately $1200 for four new tires and $1600 for a new PTU. Convinced that they were full of s*** and simply looking to make a tire sale and avoid a warranty repair, I took it to Battlefield Ford (Manassas, VA) for a second opinion. Battlefield replaced the PTU under warranty with no questions asked. Needless to say, I will stay clear of Purvis Ford in the future. I spoke to the service manager at Battlefield who acknowledged that the PTUs are known to have issues. He said he did not believe the uneven tires caused the failure, but did acknowledge that uneven tires in an AWD vehicle could cause the PTUs to work harder and possibly fail prematurely. Confused that I had never be advised of such a seemingly critical issue, I checked the owners' manual. Nowhere does it mention such a low tolerance for variations in tire circumference. In fact, on page 376 it says, "The two front tires or two rear tires should generally be replaced as a pair." This seems to indicate FAR less sensitivity than was being communicated by the dealers, so I contacted Ford to get the official performance specification. The customer rep I spoke with was unable to reference any specification in terms of tread wear or circumference variation between tires, so I am not sure what to make of this. If there really is an issue with uneven tires causing PTU failures in AWD vehicles, I see that as a major issue. 1) Why would the PTU not be designed for a 100% duty cycle? Seems like a design flaw if an AWD vehicle is not AWD capable all of the time. 2) If the PTU can't handle a 100% duty cycle, why isn't there a warning light on the dash to indicate the rated duty cycle is being exceeded rather than letting it run till it fails with no warning? 3) Why wouldn't the AWD sensor work off of speed variations rather than simply speed differences? If your tires are rotating at different but consistent speeds, shouldn't the sensor be smart enough to realize that wouldn't constitute slipping? Ford quality seems to be going downhill and Ford is not be standing behind their inferior products. I'm very disappointed.

My car is under warranty and when it broke down the AA got me a hire car and told me that Ford would take over the hire after two days. My car was not even looked at for the first 3 weeks. During this time I took several calls from the car hire company who told me that Ford had not taken on the hire. Each time I go to the garage, CE Days of Haverfordwest. After 3 weeks I am told Ford tried to contact you and you did not respond, therefore they cancelled the order. The hire company then charged me. Now after nearly 2 months, they hope to put a new gearbox in my car next week and they hope that will fix the car. In the mean time the hire company have taken the car back as there is money still owed on it. My car continues to sit in the garage and I continue to pay my lease company £350 per month for an 18 month old car that I cannot access. I also continue to deal with a garage that is no help. Andrea Lloyd

My husband and I were spoken to very rudely in a dealership at All Kingston Ford in Kingston New York 12401, by Ira Weiner, a
Sales Person.

We were demeaned in a cafe type seating area verbally on the dealership floor, in a loud and angry tone by this salesman, if
there is retraining by Ford, I would suggest Ira Weiner be sent to be taught how to be civil, courteous and how to be discreet
when dealing with customers.