Ford Customer Service Complaints - page 4

Angry Ford Vehicle owner,
10/19/16
My power steering goes out each year, displaying on my dashboard to "service advancetrac" and service power steering. I have been having this issue for 3 years now. It is very difficult to turn the steering wheel. The first time this issue occurred, I paid Metro ford ( located on 6455 S Western which is where I take my vehicle for service), five hundred dollars to repair my vehicle.
The second time this happened, I bought the car back, I was told this time the problem is much more severe and I will have to have my entire power steering unit replaced, which could cost between $2,000 - $3,000. I could not afford it. I drove around an entire year with a dysfunctional steering wheel. I received a letter in the mail stating to bring my vehicle in for a inspection, so I did. The inspection was complete and I was told, they also had reset the car (which solved the power steering issue).
This is now the third time this is happening, I called in and made an appointment to bring my vehile in for a resetting and also explained the situation. The rep I spoke with was very understanding and booked my appointment. When the car arrived I waited, they never got a chance to get to my vehicle that day so I was told come in the next day. I bought the car again, just to be they could look at it on that practicular they so me now made another appointment for sure this time. I had to explain the issue of power steering problem. I am being told again the problem is much more severe and I will have to have my entire power steering unit replaced, which could cost between $2k - $3k all over again. I explained this is a ongoing issue to several reps in the service department. They never attempted to reset the car, they were dismissve of my situation, and just keep insisting I pay $2K-$3k. Please accuse any typos or run on sentences. I am frustrated as I type this. Sorry!!!
I have been told by a rep. there, they do not reset vehicles there, but I have documents stating that the vehicle was reset. The reps continue to dish out prices reassuring me my power steering unit needs to be replaced, but when I ask did anyone attempt to reset the car, I was told NO, I am so frustrated I have to keep dealing with this , let alone have to deal with a dishonest company, trying squeeze more and more money out of me each yearr. Its unfortunate, I loved Ford cars until now.

I recently took over a lease for 2016 Ford Mustang, in August. Since then I am trying to register the car , i have been to DMV three times already by following Ford's directions, still no registration because they did not sent proper paperwork to DMV. Meantime when I called and tried to explain the situation to Ford, they were very rude, once talked to a manager she did not even want to listen and she was even meaner. Ford send paperwork directly to Sacramento , Sacramento says they did not get some part of documents, I call Ford they say they do everything perfect in a very condescending tone , after taking all those rudeness i managed to talk to the right person she did call Sacramento and understood their package had missing parts. two weeks after I came to DMV today and still paperwork is not seen in Sacramento, now I don't want to talk to those people even though I cannot drive my car even I am paying every month regularly, without registration. No help from Ford, never Ford again for sure

Love the look of the new Bronco. I hope I can afford it when you come out with it, would love to be one of the first one to have it!

Reporting a Life threatening Glitch in Air Bag Quality and Safety of New Ford Figo and other sub standard parts-FW
When all my concerns were not handled by customer care and dealership I thought escalating it to the execs will help -

But no way - they are acting as they dont care of any their customers.



Need a big help. I am from India and bought a FORD FIGO in December. It has issue while the car is tilting toward the left side. While driving it goes towards left hand side even after 3-5 meters. Due which I met with an accident too, now its been 3 months my car is with the agency and still there are gaps. My car was severely hit and they themselves terms this as a major accident, still no airbags open and they gave some crap that please read out technical document and your case doesn't fit here.

I was offended by this but I thought its still, ok, let my car get repaired, now even after 3 months that car puling on left side is still on and the agency is not able to repair it ford is suggesting that as agency has checked all and seems ok and only mind is freaking out. Even I had made videos how my car is moving toward left still they never involved any Ford Engg. nor tested by their own means only the words from agency is they listen. What are my best ways to counter their lie and prove them wrong. Unfortunately we dont have lemon law in India. Please help.

Took my car,fiesta to ford pretoria at aurinia dealership with a tow truck cos my car could not start, apparently problem was diesel pumb, but to my surprise was not replaced and only blown the dirt away, had to pay their expensive labour, hardly two days after the service im experiencing the same problem. Now I have to hire tow truck again with my expense......continue

What is up with the 2011 f -150, the rpm goes up to 4 or 5 and the miles per hour jump to 70 miles per hour, and the back wheels locked up, and it is very unsafe on the freeway and with your grandkids, it was been in the shop so many times, very upset when you can not trust your vehicle

I bought a 2013 Ford Flex for my wife for approximately $37,000.00 and had it service by Ken Grody in Buena Park California. I notice the clear coat coming off of the driverside roof and alert the tech. he replied that my wife's flex was out of warranty of 2800 miles. I's called corporate to rectified the problem and open a case the number is 10354994. They moved it to Mike the service manager for the dealership. He looked at it and said that it didn't have corrosion on it, so they will not cover it. Call back Corporate and they stated that they couldn't do anything else for me????? I've work for an Aerospace company for over 29 years and if we have deliver an aircraft and the low cost paint would start coming of it, in the first few years of life, we will lose a customer. I've been buying Ford since I remember and this will change my way thinking of ever buying another FORD. We as a corporation rely on resolving through customer service and Ford failed for me.

I am angry! I went against my better judgement and took a risk and bought a 2015 Ford Fusion.I have 8600 miles on it. It is now in Peoria ford shop for a cracked block and head. They want to replace my block and my head which basically requires a rebuild of my motor. My problem with this is I paid for a new car with a new motor not a new car with a rebuilt motor. I ask Ford to either replace the motor with a new motor or a new car, or just give me my money back. All I get is what they cannot do. I spoke with the gm of Peoria ford and he tells me his hands are tied. I speak with Ford relations and they tell me its up to the dealership to recommend the appropriate fix. Either way I am paying for a car that I will no longer he happy with if they rebuild it. If so it will be my first and last Ford. I will let everyone I know not to purchase a Ford. Its about their pocketbook and not about the customer's wishes.

Since buying my Ford Edge I have been very disappointed with the company and how they treat their customers. They hire outside help to sell their cars in tent sales, they being Parkway Ford of Sturgis MI. and dont honor the agreements made by these people. The price at time of sale didnt match the loan when we received the papers from the loan company, we took that as our mistake for not being more careful to watch everything they did, but then the warranty they said we had is not there and no one knows anything about it. The car door latch started acting up and we had to take it in to find the problem, later they charged us 562.33 to fix it, this being only after owning it for 3 months. When we go out to check the car its battery is dead oops, so unprofessional. This only seems to get worse as we go, if you take your car for an oil change at Walmart at least they clean the floor before giving it back, not this dealership. When does Ford start holding their dealerships up to a higher standard and dont higher outside help they are truly unprofessional and frauds.

Today29/07/2016 my car Cmax went into your garage for a full service+MOT and electronic vehicle health check. All tests were checked and completed. At end I was also advised that my car needed an Aircon service, a fuel additive treatment service and a brake fluid change. I agreed that they do all of the work they advised. I paid the bill of £380 and took the car out of the garage. On the way home I could feel that the brakes wasn't quite right. I was guessing that it might be cos of fluid change (trapped air) so I continued to drive hoping that it would correct itself. However everytime I pushed on the brake pedal it slipped slower to the floor. Until eventually I was pushing down on the brake pedal but the car didnt stop. I was so scared and started to panic. I knew I could slow the car down by going into 1st gear and eventually I was able to stop the car with the hand brake and pulled over.
The thing is when I rang the garage they insisted I bring the car straight back to the garage. I was already in shock and was terrified that I would crash. It took me 30mins( with my hazards lights on)to get the car back to the garage. I had been through hell and back but when I got back to the garage everyone was very busy. I had to insist that someone look at my car. I wasn't happy and waited another hour before the car was looked at. The technician eventually told me that the fault was something to do with air +dust. But I feel that it was due to negligence as the brake fluid was low even though it had just been changed. I believe that one of your technicians(Angelos Stylianou/staff was careless in their procedure. Their carelessness and unskilled training nearly cost me my death. This was very dangerous and I hope it doesn't happen to any other customer.
I am driving my family to Reading in 2wks time. I fear that the brakes will fail. So to put my mind at ease I would like to get the brakes double checked(free of charge) by another garage (not Enfield).

Customer services
That's what they call it ya right a person to fine any reason to get you off the phone they be broke if thay actually do something.

Let me begin by saying that for close to 3 years I felt that no one could match or better the outstanding service i have been receiving at Advantage Ford. That is until this June when I brought our Escape in for its 48'000 km service.
I dropped the vehicle off with Sean Chowanetz at 8.45 a.m. and proceeded to the customer lounge to wait for a shuttle. Living a short 8 minutes away I'm usually home within half an hour. Not on this day. It was 10.25 a.m by the time I was dropped off. Being in the dealership's vicinity around 3 p.m. I stopped by expecting the vehicle to be ready for pickup. Sean was nowhere to be found so someone at the service desk went to investigate. Turned out it would be another 2 hours. Sean's call came at 5.39 p.m with him commenting that he had tried calling once before (not true as I have call display). I asked him to dispatch a shuttle. When no one showed up after an hour I called him back; again I had to leave a message. When it was not returned within 15 minutes I called the service desk.At first they couldn't locate the work order. They dispatched a driver. Turned out Sean had never left a message to have me picked up! I find out from the driver that him and and his colleague had been waiting around for an hour...after telling him I would never have had such an experience if Debbie Koenen had looked after me he informed me that she had quit. What a shock! I wish she had been promoted to service manager instead. Talk about the service manager: when Justin Swinton noticed how upset I was he tried to do some damage control by withdrawing charges for cleaning the break pads. I was finally home by 7.30 p.m. Upon reviewing my invoice I noticed a $50.- charge for performing a battery service. The battery had been replaced on my previous visit at 39'600 km!!! All in all a very disappointing experience. By the way, unlike previous invoices this one did not have a colourful neon sticker which is supposed to encourage customers to leave a comment.....

Let me start by saying this is the first Ford product I have owned and am completely satisfied with it. It is a Ford E350 converted to a Class C Motor Home by Pleasure Way and has about 88,000 miles on it trouble free.

On, or about, May 21 I went to Preston Ford in Burton, OH to fix a leaking rear air shock valve. They checked the van over and recommended a tail pipe fix and front break job. I told them to go ahead and while they were at it go ahead and do an oil and filter change. It took several days for them to locate the correct valve for the air shocks and I must say the parts dept. went out of their way to locate the correct valve. On May 26th they performed all the work and I picked up the van.

The next day the valve leaked. I took it back in and they fixed it. Everything OK and I was happy with my experience with Ford service.

A few days later I left with the vehicle and drove about 25 miles and both front breaks over heated and started smoking. When I stopped I could not touch either of the front wheel rims they were so hot. I called Preston Ford and explained the problem and that I was afraid to drive it back to the dealer and asked that they send out a tow truck; which they did.

After checking the vehicle over they said that both calipers were defective, and here is where my problems start. Why did they not recognize the calipers were bad when they did the break job? They charged me for the tow job when the problem was theirs for doing the break job incorrectly to start with. They also wanted to put back the burnt break shoes on the front wheels which I refused. This experience with Preston Ford cost me $945.88 to tear back into the front breaks and replace the defective calipers that they should have recognized as defective when they did the original job. At this point I would not recommend Preston Ford as a reputable point of service.

My cam belt broke after only 52000 miles wrecking the engine, quoted £4200 to re-build it!

Being as it is a Ford car fitted with a Ford cam belt we kind of trusted the Ford service instructions to change it after 100,000 miles or 10 years. Only for it to break at 52000 miles and 8 years!

As the car is older than the 3 year manufacturer warranty Ford would absolutely and categorically not help us with this. Ford should alter their service instruction to perhaps 40,000 mile to avoid this happening to others. Or, if it is totally rare and unheard of and they want to carry on advising to change the belt at 100,000 miles they should look to help customers who suffer this premature failure with disastrous results.

Well I was going to contact ford and tell them what a crappy dealership they had in franklin ford located in Franklin North Carolina but after reading other posts here its obvious its a ford thing. Customer service stops after the sale.

Why would you call me and tell me that my car is ready when its not? You know that I will be back.

Quality and Customer Service are they a dinosaur of the past? It seems so.
We purchased a 2009 Ford Diesel truck in May of 2010 with the expectation that this truck with a diesel engine would last upwards in the 200,000-300,000 mileage range with proper maintenance and care, which is one of the major selling points of a diesel engine.
The truck was paid off and in September of 2015 just one month out of warranty this truck had to have both turbochargers replaced at Henry Day Ford for a little over $5,000.00. The mileage was at 90,651. Just under the engine break in period as is normally advertised.
We asked the service advisor at that time, what more can we do to prevent these costly repairs, the answer was nothing can be done, except regular oil changes at proper intervals. In May of this year we had what we thought to be the exact same problem and returned it to Henry Day Ford to get it repaired. We were told that it would be over $21,000.00 to repair the truck as the engine was beyond repair, two cylinders had low compression. The original price on the truck was just under $35,000.00 and adding in the costly repair in September we are now at $40,000 for a truck with 100,499 miles on it, and it is not running.
My first question; what has happened to quality in a product?
I remember in the past one of Fords main advertising statement was Quality is job one, apparently in Fords case, quality is not a job at all. Do we as providers or manufacturers expect to deliver less than the best quality to our customers and consumers? Are we OK with the terrible quality of products and goods that we produce and pass along to the consumer or customer?
The fact that we as providers do not put our foot down and say no, we will not sell an inferior product because we have to stand behind it. When it fails, and it will, we look bad too. I know at Tingey Plumbing & Heating we make that choice all the time. There are products that we will not carry from certain manufacturers because of the quality. What would happen if more companies would take that stand?
My second question; does customer service even exist anymore?
My answer is simple when dealing with Henry Day Ford, Not only no, but absolutely, without question no. We received one phone call from the service advisor to tell us the engine was gone, and when dissatisfaction was expressed, it was implied that it happens frequently. I have made the balance of the phone calls to try to resolve this massive financial disaster to our company with the service manager and he has never attempted to call me back, or give me a realistic resolution to solve the problem. Their answer was bringing the bill down from $21,000.00 to $16,000.00. In the meantime we had placed a call to Ford Motor Company to lodge a complaint and were given a confirmation number and were told someone from Ford Motor Company would call us back, we waited and waited and waited. Meanwhile we have a truck that is not on the road and a technician that does not have his truck to work out of. After a week we called Ford Motor Company back to be told we needed to call the service manager at Henry Day Ford. We took the truck to a different dealer to get a second opinion, we took it to Ken Garff (next door to Henry Day Ford), who has a Ford trained master mechanic that looked at the problem. At first inspection they thought it was a different problem and quoted us $6,300.00 dollars to repair it and when I asked if it was in fact the engine would they still charge us, I was told yes. This is where the hugh difference in customer service comes in. Their mechanic decided to use a borescope and look at the cylinders to make sure their diagnosis was correct and he found out the truck had indeed lost two cylinders. Ken Garff then quoted after several calls to us to try to resolve the problem $13,999.00 to replace the engine. Great customer service from Ken Garff. When I called the service manager at Henry Day Ford in an attempt to get help from Ford Motor Company or Henry Day Ford, I was told by the service manager they do not build the trucks so do not take it out on them. He told me that they were not making any money on the engine replacement and that the other dealer could not possibly replace the engine for that price. I asked him if he had even called Ford Motor Company to see if they would do anything and he said no. He expressed over and over again how it would not be fair to him for me to write any bad reviews as they do not build the vehicle. I asked him to call Ford Motor Company and he said he could call the territorial manager and said he would get back to me... he never did, its been over a week. It appears to me the customer service that Henry Day Ford gives, is to itself, they are more concerned about customers being fair to them than taking care of a serious defect in a diesel truck that is 6 years old with 100,499 miles on it.
Yes Henry Day Ford, I know that you do not build the truck but you represent the company and honestly, I have had more customer service in the airport security line in LA, although the wait is about the same, deathly slow or non-existent.
Which brings me to the question again, is customer service extinct? I know that in a majority of companies it is, but there are some that still believe that customer service is a top priority. I know that it makes a difference in our customers because they tell us that it does. Why should they settle for mediocrity? Why should any of us? I know that I will never buy another Ford product again; I will never go to Henry Day Ford again. I will not give money to a company that demonstrates a severe lack of quality in addition to an incredible lack of customer service. Can we make a difference, yes we can if enough people cry out, you either listen to them and respond or you ignore them and hope they go away before you do. Eventually they go away because customer service sets you apart from others who provide the same product.

"Quality and Customer Service" are they a dinosaur of the past? It seems so.
We purchased a 2009 Ford Diesel truck in May of 2010 with the expectation that this truck with a diesel engine would last upwards in the 200,000-300,000 mileage range with proper maintenance and care, which is one of the major selling points of a diesel engine.
The truck was paid off and in September of 2015 just one month out of warranty this truck had to have both turbochargers replaced at Henry Day Ford for a little over $5,000.00. The mileage was at 90,651. Just under the engine break in period as is normally advertised.
We asked the service advisor at that time, what more can we do to prevent these costly repairs, the answer was nothing can be done, except regular oil changes at proper intervals. In May of this year we had what we thought to be the exact same problem and returned it to Henry Day Ford to get it repaired. We were told that it would be over $21,000.00 to repair the truck as the engine was beyond repair, two cylinders had low compression. The original price on the truck was just under $35,000.00 and adding in the costly repair in September we are now at $40,000 for a truck with 100,499 miles on it, and it is not running.
My first question; what has happened to quality in a product?
I remember in the past one of Ford's main advertising statement was "Quality is job one", apparently in Ford's case, quality is not a job at all. Do we as providers or manufacturers expect to deliver less than the best quality to our customers and consumers? Are we OK with the terrible quality of products and goods that we produce and pass along to the consumer or customer?
The fact that we as providers do not put our foot down and say no, we will not sell an inferior product because we have to stand behind it. When it fails, and it will, we look bad too. I know at Tingey Plumbing & Heating we make that choice all the time. There are products that we will not carry from certain manufacturers because of the quality. What would happen if more companies would take that stand?
My second question; does customer service even exist anymore?
My answer is simple when dealing with Henry Day Ford, Not only no, but absolutely, without question no. We received one phone call from the service advisor to tell us the engine was gone, and when dissatisfaction was expressed, it was implied that it happens frequently. I have made the balance of the phone calls to try to resolve this massive financial disaster to our company with the service manager and he has never attempted to call me back, or give me a realistic resolution to solve the problem. Their answer was bringing the bill down from $21,000.00 to $16,000.00. In the meantime we had placed a call to Ford Motor Company to lodge a complaint and were given a confirmation number and were told someone from Ford Motor Company would call us back, we waited and waited and waited. Meanwhile we have a truck that is not on the road and a technician that does not have his truck to work out of. After a week we called Ford Motor Company back to be told we needed to call the service manager at Henry Day Ford. We took the truck to a different dealer to get a second opinion, we took it to Ken Garff (next door to Henry Day Ford), who has a Ford trained master mechanic that looked at the problem. At first inspection they thought it was a different problem and quoted us $6,300.00 dollars to repair it and when I asked if it was in fact the engine would they still charge us, I was told yes. This is where the hugh difference in customer service comes in. Their mechanic decided to use a borescope and look at the cylinders to make sure their diagnosis was correct and he found out the truck had indeed lost two cylinders. Ken Garff then quoted after several calls to us to try to resolve the problem $13,999.00 to replace the engine. Great customer service from Ken Garff. When I called the service manager at Henry Day Ford in an attempt to get help from Ford Motor Company or Henry Day Ford, I was told by the service manager they do not build the trucks so do not take it out on them. He told me that they were not making any money on the engine replacement and that the other dealer could not possibly replace the engine for that price. I asked him if he had even called Ford Motor Company to see if they would do anything and he said no. He expressed over and over again how it would not be fair to him for me to write any bad reviews as they do not build the vehicle. I asked him to call Ford Motor Company and he said he could call the territorial manager and said he would get back to me.....he never did, it's been over a week. It appears to me the customer service that Henry Day Ford gives, is to itself, they are more concerned about customers being fair to them than taking care of a serious defect in a diesel truck that is 6 years old with 100,499 miles on it.
Yes Henry Day Ford, I know that you do not build the truck but you represent the company and honestly, I have had more customer service in the airport security line in LA, although the wait is about the same, deathly slow or non-existent.
Which brings me to the question again, is customer service extinct? I know that in a majority of companies it is, but there are some that still believe that customer service is a top priority. I know that it makes a difference in our customers because they tell us that it does. Why should they settle for mediocrity? Why should any of us? I know that I will never buy another Ford product again; I will never go to Henry Day Ford again. I will not give money to a company that demonstrates a severe lack of quality in addition to an incredible lack of customer service. Can we make a difference, yes we can if enough people cry out, you either listen to them and respond or you ignore them and hope they go away before you do. Eventually they go away because customer service sets you apart from others who provide the same product.

We purchased our Ford Explorer 2016 - limited edition from Premier Motors in January 2016. And this was the biggest mistake of our lives...
Be careful and be aware that Premier Motors are cheating their customers! At least those who will read the owner manual will realize it... Unfortunately for us it was too late so you'd better be careful:

1. Although my car has the GPS system which is supposed to be a factory integrated system, Premier Motor provided a system that does not integrate with the vehicle system. Which means that the instructions given by the system is played on a separate speaker that has been apparently installed by them. The bad thing about it is that the music does not fade out as the instructions are being played back making it impossible to listen to music and use the GPS. Furthermore, when the GPS is in use you will not be able to see the other controls in the car such as the phone, entertainment or climate control. It is a cheap system that is definitely not worth the investment.

2. The rear headrest entertainment system is a third party "cheap" dvd system. Unlike the one described in the Owners Manual, our entertainment system can only play the sound on the headsets provided. It has no integration with the car system. Which means, when your child is watching a dvd, you will need to park the car and get down to his seat in order to play a different movie. There is no control from the main dashboard (unlike to what has been described in the manual)

3. The silliest radio feature, Radio Data System (RDS) which enables the user to display the name of the radio station instead of its frequency (i.e showing Radio 2 instead of 106.0 FM) is not available in my 2016 car! When you go to menu you get to see the feature but if you try to enable it, it will not!

4. Speaking of safety in an American car is like talking about mac and cheese. American cars are famous with their safety. Well, our car Liftgate almost crushed our 5 years old boy. The liftgate sensors are so cheap that in the case of obstruction it continues to close instead of reopening!

Finally, the worse of all the above is that when i wrote a long and lengthy email to Premier Motors, they immediately called (i thought WOW! What a professional company) then they took the car and provided a replacement for 1 full week! When i was called in to collect it, they simply referred to the above as "Normal"...

I escalated to Premier Motor management... No answer

I escalated to Ford Middle east ... Hehe, those were the funniest! They claim to be professional and they called and sent emails then they committed to give back an answer by end of week.... Guess what? No answer

Finally the Premier Motors GM called me and promised to find a solution. 3 weeks passed and no answer...

I will go now to the consumer protection but i thought that i would drop this message here for all of you out there to be careful. Do Not Buy a Ford in the Middle East! It is not worth your money or your strength!

I am the owner of 2004 ford thunderbird. I brought my car in for service at Lander's Ford in Collierville, TN on 5/13/16 because the engine light came on. I was told it had vacuum hose leaks and the parts had be ordered. I accepted this diagnostic and waited to hear back. After a week I called and was told the parts arrived but they were having a problem getting the hoses off, four people tried and couldn't get them disconnected. The next call I was told that fuel injector sensor broke and that would be an additional charge of 165.00. I inquired how it broke and was told it had to come off to fix the hoses. I spoke to the service advisor about this charge feeling it was not broken when I brought the car in and they should pick up the cost since the mechanic broke it doing the repair. I was not charged labor but had to pick up the cost of the fuel sensor. I was not happy, but paid my bill of 993.00 on 5/20/16 and left. After being assured the car was driven at least three times and everything was fine, I drove less than a mile and the engine light was on again. I immediately drove back to the dealership. They did another diagnostic and it showed I still had a vacuum leak. It now week two waiting for this to get fixed. Feeling dissatisfied I called Ford customer relationship center. Although the person handling my call was nice I got zero satisfaction. I got a case number and was told that Ford corporate could not intercede because the dealership is privately owned. Needless to say I am extremely disappointed in Ford.

I bought a used car at Carmen Ford Lincoln in New Castle Delaware. Within the week I noticed the car had unusual vibrations when it was idling. I told the sales rep what was going on and he blew me off and sent me to the service department. When I went to get the car checked out I was told I had to pay $500 for repairs on the car. I had to repair the car because the vibrations were getting worse and it was an engine mount problem.

When I contacted the sales department and the service managers I was told I could not get a refund because they didn't notice the problem when they inspected it. It is not my fault that they couldn't do their job properly. I think that when the sales rep saw two women come in for a car that I was taken for a fool and sold a broken car. I didn't even get a key fob to unlock my car. The sales rep told me it was impossible to get one because it wasn't turned in when the vehicle was given to them. I came in on my own later and was given TWO. The laziness of the salesman astounded me.

I will never again buy a Ford. I do not trust the people there and think that it is very shady that broken and faulty vehicles can be sold and customers robbed blind. I am thoroughly disgusted with my experience.

I have to complain on Ford service in Italy,actualy in place Portogruaro.
Name of service is AutoGru,official ford dealer.

I was a tourist in Italy,just passing the country and I had a problem with alternator on my focus,reached them in working hours at 12.45 on Saturday 09.04.2016 and got the answer : we are sorry service is closed. Come on Monday at 08.30h.
The car was not possible to start& move from their yard due to empty battery,I had to push it out and manage myself. Really shame for this dealer,shame for Ford name and brand.

Your customer service is really terrible. I have been trying to get a hold of Auna she has not returned calls or lies when she did. Case If I don't here something by 4/29/2016 I'm going to get a hold of a TV station who will put this problem on air. And also get on Facebook telling ever one not to buy a Ford because they don't care.

bought 2016 ford escape (new), within a month back in shop for transmission issue when dr/rev, rev/drive, park/rev. They told me to come to complete stop, I am 62 drove since I was legal. back in shop, they reset computer, 2nd time, tore down transmission, replace center support and main control, still does it, it is now back in shop 7 months later, same problem, I have 4900 miles on it as its been parked I have cancer. My stress on this car has been superceding my health issues. they have had my car 3 days and never called to let me know what is going on. Its at Kings Ford Mason, Ohio

I am homebound with my 2012 Ford Focus with 30000 miles on it. I have to drive it with the engine light on and the red warning light that notifies of impending transmission failure for 11 weeks as I wait for parts.The car usually can't go over 30MPH. I have to cancel all doctor appointments, social events.Passengers screaming"We are going to die!"and other drivers yelling and honking horns makes any trip unpleasant. The deceleration, slipping, and hesitation will make me an experienced driver using emergency flashers. The Service Advisor said to call in June for a parts status update. The Service Advisor also was going to charge me for the parts $500.00, until I questioned the charges with my extended warranty and Fords free 7 yr/100,000 mile transmission warranty.