GameFly Customer Service Complaints - page 3

I have called the support number for the last 2 months to cancel this because the credit card you have on file that person has passed away unfortunately unable to ever reach physical person cancel this membership ASAP

when i first signed up for my free month trial the first game my son got he could not play because he needed a extra hard drive for xbox. i sent that back and a week later they sent a ds game he never asked for and he did not have in his game q.so i email gamefly about it and they said they did not have the game he wanted in stock so they just sent him the ds game.which my son do not have a ds console to play it on.so i sent that back and then a week and a half later they sent me another ds game. i want to cancel my membership immediately.

This is the second time this has happen to me with gamefly, i have had unauthorized charges made to my american express card, i have never been a gamefly member, never signed up for it, dont even play games. The first time i disputed this was last month with american express, they gave me a new card. Now it has been two weeks and once again has happened, how could i find out if someone has openned an account with my information, and how can i please resolve this problem, because i dont want this to happen for a third time.

Crappy company I signed up for a free month trial and they already charged my acct. I signed up 2days ago. Ontop of that they don't have a phone number you can reach an actual person at. I will be disputing charges with my bank!

Cancel This For The Last Time. I Can Never Get Through To A Live Person. I Have Requested To Cancel This On 3 Seperate Occassions And You Still Charge My Account.

Do Not Charge Me Again.............................................. Also, I Told Last Time I Did Not Order This And I Want My Money Back.............................. If I Do Not Hear Back To This Effort Of Trying To Stop And Get My Money Back In A Timely Manner I Will Follow Up With The Better Business Bureau And Anyone Else That Needs To Be Notified Of This Scam. Please Stop Charging Me!!!!!!!!!!!!!!!!!!!!!!!!!!!


Donna Jones

Cancel This For The Last Time. I Can Never Get Through To A Live Person. I Have Requested To Cancel This On 3 Seperate Occassions And You Still Charge My Account.

Do Not Charge Me Again.............................................. Also, I Told Last Time I Did Not Order This And I Want My Money Back.............................. If I Do Not Hear Back To This Effort Of Trying To Stop And Get My Money Back In A Timely Manner I Will Follow Up With The Better Business Bureau And Anyone Else That Needs To Be Notified Of This Scam. Please Stop Charging Me!!!!!!!!!!!!!!!!!!!!!!!!!!!


Donna Jones

My father bought me a gift certificate in september. When he got the charge, he cancelled it because he had forgotten the company name. It was accident. When we called gamefly, (30 minutes on hold..) they told me they had cancelled the account (understandably). They said the only way to reopen it would be to have him go to the bank and have them call gamefly. At this point, a month later, I had enough money to just buy it myself. So I opened my own account and bought myself a certificate with my debit card. Now they have cancelled my account and I can't get a hold of anyone.

I am Writing cause I am disappointed as I have been a loyal customer and was denied changing my card as payment and my account was cancelled

wow u guys dont even awser the phone not a good business

didnt even have a gamefly account, i got my games on D2D, i bought a bunch a games, when i got my new laptop i went to get my games and found out it wasent there anymore its gamefly. at first i was on, i downloaded the client so i could get my games.

thts where i had the first problem, hte game i wanted for my new laptop tht didnt play on my old one WASENT THERE! and all they have to say is we havent brought all the games over yet. now im trying to get my games again but low and behold they have something else thts SCREWED up. the gamefly cliet wouldnt even install! it flashes a couple screens and never installs. im waiting now for someone to reply but i highly doubt ill hear anything real soon. maybe in a week. what gamefly need to do is seperate the stuff so i can download my games right from my F IN browser. theyd be done by now instead of spending all this time on trying to install some stupid download manger. oh and when i attempted to do the free trial they said i couldnt cuz i had an account, even though u know i didnt make it it was transfered like wtf man.but thts just a bonus negitive for them.

Game never got here, still pay monthly, this service sucks, Take down their commercials horrible service

being charged for 2 games i have already returned and unable to get a hold of the customer support.

I was charged $43 for $20 game. I tried to keep a copy of a game that I already had my house and tried to give them my credit card information. They sent me an email stating that they couldn't verify my shipping address. Why the hell do you need a shipping address for me to keep copy the game I already have at my apartment. When my membership is cancelled they stated I was going to be charged for the game I already had, keep in mind dicks it was a $20 game that I had at my house. I was charged $43 for this game which is a load of crap and dip into my rent money. Its like their customer support don't even read the emails that were sent to them. I'm frustrated and I feel like I've been robbed. They definitely get a negative review for me unless the issue is resolved and I will never use Gamefly again.

it is unfair when you can charge our credit card and not have anyone available to confirm our order. my 9y/o has been waiting patiently for some response. can someone please contact us re:
our order?

please cancel this account, I will NOT PAY FOR THIS, thank you, Roxine Campbell, please let me know it has been cancelled.

We cancelled gamefly 4 months ago and are still currently getting charged for it?!?! Why the hell is that and why can't we EVER reach customer support????

This has nothing to do with the subscription, i ddon't have a subscription to Gamefly, but i do have an account to the Gamefly app and I just got suspended for no reason!! Like seriously!!! I know this isn't important but i was just here at work doing my thing then next thing I know I'm suspended and I can't post anything, i really like the app its really fun to talk to other gamers!!! But come on why must you have me suspended!!!! If I got suspended for reason then at least tell me how long I'm suspended for

I Cancelled my membership with GameFly due to them never sending me the games that were at the top of my game list although the game availabilities where high to medium. Frustrated because I rented two games at once I decided to cancel. Well, not even a week ago from today I sent both games back and only one game was being confirmed as returned. Both games were dropped off at the same USPS drop box at the same. Today I received an email stating that my card of file would be charged for the second game since it was not returned, when it actually was. Now I have to wait until the beginning of the week to contact Gamefly and get this straightened out. I would have no problem with the charge if I actually kept the game but that is not the case and I do not like being charged for items I do not have. Gamefly dropped the ball here and I will never return as a customer.

So I was under the assumption you can keep game out as long as you want...for some reason yesterday gamefly charges me $53.00...what the heck??? I am totally unhappy about this and hope they resolve this and give me my money back very soon...needless to say I will not be dealing with gamefly anymore!!!!

I actually work close to one of the mail distribution centers and have seen the guys that drop off the mail to the business entry unit. The post office closes at 4:30 and they are always there at the last possible moment before they lock you out. Not a good sign. They also look pretty rough, but I'll give them the benefit of the doubt.
What's really disappointing about gamefly and well known by gamefly subscribers is:

You will never get to rent the popular games. Even if it says high availability, you probably won't get the game. If it says medium or low you're screwed. Don't even get your hopes up. The whole strategy for Gamefly is to get you to fill up your game queue so that they can send you all of the less popular games. It's been very disappointing for my kids who get excited to go to the mailbox and then are crushed when they still don't get the game they want. YOU WILL NEVER GET TO RENT THE POPULAR GAMES!!! I repeat you will never get to rent the popular games. They will sit in your queue for 6 months until you give up. Remember that before subscribing.

I found a dead gerbil in my game envelope of Injustice: Gods Among Us. There was no game. And I live in a real bad neighborhood, but the envelope was sealed. So I don't understand how anyone could've gone through my mailbox and do such a thing. I have contacted Gamefly about this two times in the chat client. The first time, the person just disconnected. Very unprofessional. The second time, the person really seemed to sympathize with me at first..

But when it got down to the nitty gritty, he said I'd have to pay full price for Injustice. A GAME THAT I DIDN'T EVEN GET! That's the dumbest thing I ever heard!

If anything, I feel like I should be the one given money. Whatever this is, its not funny at all. My first guess is that Gameflys responsible. But who knows? It could've been my mailman. Sometimes he purposely ships my things to the wrong address. (I get a lot of junk mail)

Purchased two games over 12 hours ago , still not received conformation of the transaction are the game keys .And you cant call them on weekends. No one responds to emails just a generic email saying they will call me at some point .

Worst digital service I have ever received

I had call to cancel my membership trail after
I proceeded with the offer they told me that it will take 4 to 5 business days but im not ready to cancel it as yet can I get the offer bak?

I am not and never will be a gamefly customer. Someone stole and used my debit card information and made a purchase. It was only $6.37, but I've had to cancel my card and do damage control. Tried to contact Gamefly, but their phone number refers you to their website. The website instruct that you contact them through your account - which I don't have! The rep at the bank tried to reach them and she couldn't either.

I purchased a couple of games for a total of £40 yesterday, and have not yet been contacted to 'verify' the purchase (something Steam has never had to do before.. hm..).

I would appreciate someone from Gamefly answering my emails and tickets so I can download the games I bought.