GameFly Customer Service
User Reviews, Ratings and Comments
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I am not and never will be a gamefly customer. Someone stole and used my debit card information and made a purchase. It was only $6.37, but I've had to cancel my card and do damage control. Tried to contact Gamefly, but their phone number refers you to their website. The website instruct that you contact them through your account - which I don't have! The rep at the bank tried to reach them and she couldn't either.do not have one 5/17/13 11:01AM -
I purchased a couple of games for a total of £40 yesterday, and have not yet been contacted to 'verify' the purchase (something Steam has never had to do before.. hm..).
I would appreciate someone from Gamefly answering my emails and tickets so I can download the games I bought.Me0wsh 5/4/13 10:13AMOfficial company replyWe would like to help you. Please e-mail facebook@gamefly.com and mention your message.
GameFly Support 5/5/13 11:20AM
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I recently bought Romance of the Three Kingdoms 11 digital download from Gamefly for $20.00. I was promised an e-mail confirming this transaction, but none came. I downloaded "Gamefly client" when I did it made no mention of my purchase. I assumed that the transaction didn't go threw but upon checking my online banking I see a charge of $20.00 to Gamefly. I've been trying to get help with getting my money back ever since. You can't just takes peoples money and not give them what they paid for Gamefly that is theft!Flint_1990@outlook.com 4/22/13 10:03AMOfficial company reply
Our apologies. We will have a Rep reach out to assist you as soon as possible.
GameFly Support 4/23/13 6:58AM
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I purchased a game from gamefly (they were offering a special) and I thought I'd take them up on it. As a result...that same day my bank notified me that my debit card info had been stolen..(again...that same day!). Gamefly pretty much did little to nothing about it and said even less on the matter. I won't be buying another game through these folks...no matter the price. I had to go into the local branch and get another card. Never again!rxp1970 4/6/13 11:34AMOfficial company reply
Hi rsp1970,
We apologize for your experience. In order for us to further assist you in resolving this matter, please contact us anytime, 7 days a week, at facebook@gamefly.com.
Thank you,
The GameFly Team
GameFly Support 4/7/13 11:11AM
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Spent $49.99 on a game that I can't download. When I try to contact customer support the phone number given doesn't work. When I try and email them they send some generic email back in response as to how the are looking into the problem. And nothing gets done, the refer me to their website which is supposed to have virtual customer support. But has you can imagine that doesn't work either. I have been waiting five days to get help and have received none. Worst customer service I have ever had. Trying to get refund but had no luck in reaching a real person. Don't waste your money, stay far away from gamefly,twitchy730 3/26/13 1:09PMOfficial company reply
We will have a Rep reach out to you directly and provide a resolution.
GameFly Support 3/27/13 7:55AM
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Please I need help I just registered with gamefly and gamefly has locked my account I need to know what to do to get it unlocked. I can be reached at Monday through fridayAnonymous 3/23/13 7:47AMOfficial company reply
Our apologies. Please e-mail facebook@gamefly.com and mention your message so that we can assist you directly.
GameFly Support 3/25/13 8:19AM
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I Cant get ahold of anyone i want to cancel my service because the two games i rented were scratched i got in it like 15 minutes and it froze now i cant cancel because the website is saying "Webaddress not functioning or some crap"illoptical 2/24/13 9:31AMOfficial company reply
Our apologies for your experience.
In order for us to further assist you in resolving this matter, please e-mail facebook@gamefly.com and mention your post.
We look forward to assisting you soon.GameFly Support 2/24/13 12:04PM
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Don't believe what the commericials tell you. You'll never get to 'try before you buy' any game that is remotely popular or new. I tried the service for 3 months and 3 of the games they sent me were broken .. and nothing in my top Q. After they received the broken games that I sent back.. they made me wait almost two weeks before they sent another game low on my GameQ. Total Rip OffVelvety 2/23/13 12:11PMOfficial company reply
We are sorry for your experience.In order for us to further assist you in resolving this matter, please e-mail facebook@gamefly.com and mention your post.
We look forward to assisting you soon.GameFly Support 2/23/13 2:18PM
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My husband ordered the "free trial" and then I checked my banking statement it was a $15 charge on my card. Haven't heard from anyone yet. They keep charging us and sending us games. This is the worse service ever.Angry wife 2/23/13 7:08AMOfficial company reply
We apologize for your experience. In order for us to further assist you in resolving this matter, please contact us anytime, 7 days a week, at support@gamefly.com. Thank you, The GameFly Team
GameFly Support 2/23/13 2:17PM
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Hey uhh I've recently purchased the game Mount and Blade and it's been hours now since I purchased it and I still can't download. These bad customer service reputation you guys have is very concerning as well. Pls. email me as soon as you can.Chamba 2/14/13 5:20PMOfficial company reply
We apologize for your recent experience and would like to speak with you directly. Please contact us at facebook@gamefly.com with the email linked to your GameFly account, and mention your message.
GameFly Support 2/15/13 8:16AM
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I had called regarding Games I had wanted to get I never received these games and called and spoke with a member of your team who spoke very poor English I he kept asking me if I wanted him to check my computer I wanted him to find out why the games never received he hung up on me that was very professional my E-mail Is Com I would like to get the games you charged my credit card thank you for your attention in this matter Yours truly Rebecca WargelAnonymous 2/13/13 3:05PMOfficial company reply
Rebecca, we would like to contact you directly today, but this message you posted doesn't contain your e-mail address, or phone number. Please send an e-mail to facebook@gamefly.com and mention your message, and also the best phone number we can reach you at. Hope to hear from you very soon!
GameFly SupportGameFly Support 2/14/13 9:02AM
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Been with them the last two years. Sad to say the service has been on the decline the last few months. For whatever reason, it's taken over four days to receive games when I used to get them in two days, tops. I live in Los Angeles where a shipping center resides, and I received an email at 6am Monday that says my game has shipped. Here we are, Thursday, going into Friday, and still, nothing. Not sure what's going on, but it's really disappointing.anonymous 2/7/13 12:34PMOfficial company reply
We apologize for your experience. In order for us to further assist you in resolving this matter, please contact us anytime, 7 days a week, at support@gamefly.com. Thank you, The GameFly Team
GameFly Support 2/8/13 12:01PM
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WORST EVER. How are they still alive? I am enraged by them. First time user here- and the client just doesn't respond. No support on their site- I see the question asked many times but with the same response(please contact our support). I can't stand it. Disappear forever.efffthem 2/5/13 10:03PMOfficial company reply
Our apologies for your recent experience. We would like to assist you directly. Please e-mail facebook@gamefly.com with the email associated to your GameFly account and mention your message. We look forward to hearing from you.
GameFly Support 2/6/13 9:01AM
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all your support sucks, and you get charged for a free month trial obviously it aint free if im getting charged $15 and i didnt even rent anything yet. gamefly sucksAnonymous 2/2/13 5:33PMOfficial company reply
Hello Anonymous,
Please email facebook@gamefly.com and mention your post so that we can have a Rep reach out to you directly.
GameFly SupportGameFly Support 2/3/13 12:22PM
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Dear Gamefly, I am "Really Bummed" to hear that you can do nothng for me even though I have missed out of being able to play any game for over two weeks now and am still paying for your service. I will include this letter as a reason as to why I am cancelling my service when I do cancel at the end of the month. I feel that you are unprofessional and have terrible customer service. I only wish I could send this to someone in your company tthat cares about their customers. Thanks for nothing..lionlopez 1/31/13 3:44PMOfficial company reply
Our apologies. We have located your account, we will have a rep. reach out to you as soon as possible.
GameFly Support 2/2/13 1:25PM
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I've been a GameFly member for years, and until now, I've received games in a timely manner. I sent back my last 2 games over a week and a half ago and still haven't gotten a new game. I have the 2-game out plan and no games are being sent to me.
I know what GameFly will say: all the games in my Q are too popular and they don't have any in stock. That's not my fault. Why am I paying you then? I have had the same two games at the top of my Q for over 2 months and they're still low availability. I think I'll never receive them. Well, yesterday was Sunday and both games said "Available Now" so I thought finally I was going to get them. But guess what? On Monday (today), I was NOT sent either game. And now both games are back to low availability! How is that possible?
And one more thing. A brand new game was coming out today. I thought well, since I haven't got a game out, they'll surely have copies of a brand new game and they will send me one. Usually, that's how it works. But NO, I didn't get that one either! And now this brand new game is also at low availability. So, just like my other two games, I guess I won't be getting this one for several more months, if I ever do at all. I am so disappointed in GameFly. I feel like this is just a big ripoff.
Oh, yeah I emailed customer support and haven't got a response yet. I imagine they won't read my message thoroughly and will just send a basic automated reply that doesn't help me. What do I need to do to get a game shipped? WHY is every game on my Q at low availability? Please get more games in stock or something!! I don't want to have to cancel, but why am I giving you money for nothing in return?Anonymous 1/7/13 3:14PMOfficial company replyOur apologies for your experience.In order for us to further assist you in resolving this matter, please e-mail facebook@gamefly.com and mention your post.
We look forward to assisting you soon.GameFly Support 1/8/13 9:04AM
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I ordered Gamefly for my son as a gift. So far it has been the worst gift I could have given him. We waited almost a week for the first game. He played it for 3 days and sent it back. We have been waiting almost 3 weeks and still no new game has arrived. The game he asked for said available at the time he ordered it. I emailed customer service. Their reply was a waste of time and did not help at all. The telephone support is never available. This is by far the worst company I have ever dealt with. They do not care about their customers at all. What is the point of spending almost $15 for a month for one game for three days. I could rent it locally cheaper than that. I will be cancelling the membership and would not recommend this company to anyone.Anonymous 1/3/13 9:59AMOfficial company reply
We apologize for your experience. In order for us to further assist you in resolving this matter, please contact us anytime, 7 days a week, at support@gamefly.com. Thank you, The GameFly TeamGameFly Support 1/4/13 1:11PM
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I ordered this for a granddaughter who came to live with us about two yrs ago..used it for a month or two and then I noticed none were being played and none were being ordered..so I canceled...when I was finished canceling there was a pop up to offer a free month to think about it..I in my feeble mind accepted this although still not using it!!! there was nothing abouting it reversing my cancelation..they have apparently been taking advantage of my inattention to this fact since then. I had gone in trying to cancel... but having been awhile..I had no current email or password. I was forced to file a billing dispute I finallt decided to try "gamefly phone number and wala!! Beware of being complaicent, becuase this company does not care if they take advantage of you or not. They should have more awareness of stale accounts and not rip people off. Just saying..BEWARE and BE ALERTStupid Grandma 12/27/12 12:47PMOfficial company reply
Our apologies for your experience.
In order for us to further assist you in resolving this matter, please e-mail facebook@gamefly.com and mention your post.
We look forward to assisting you soon.GameFly Support 12/30/12 9:40AM
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I have been charged on my credit card for games and the games have not been shipped. I also can't order new games because the computer tells me there is a problem with my account. I will never order anything from Gamefly again and I definitely will let others know of their terrible service and non-commitment to making sure.Anonymous 12/26/12 3:51PMOfficial company reply
Please call us today at 888-986-6400, between 12-4 PM Central. If you cannot call us, send an e-mail to facebook@gamefly.com, mention your post, and also the e-mail address linked to your GameFly account. We hope to hear from you soon.
GameFly Support 12/27/12 8:56AM
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i just completed my trail membership and was billed for my first month the games in my q have been a little mixed up but they have been shipping fairly promptly if i put them in the post on monday by saturday i have new games my problem is the condition of the games when they arrive my wife requested sims 3 it arrived covered in white paint it would have toasted my xbox if i didn't catch it two other games fable 3 and marvel avengers have arrived scratched beyond all repair and my brand new xbox says they are unreadable skyrim arrived and will play them freezes because its scratched so bad I mean who is checking this stuff before it goes out is there absolutely no quality control if so im not shelling out money for this you must be crazycrashb122 12/24/12 11:41AMOfficial company reply
Our apologies for your experience.
In order for us to further assist you in resolving this matter, please e-mail facebook@gamefly.com and mention your post.
We look forward to assisting you soon.GameFly Support 12/26/12 9:14AM
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I purchased a pc game from gamefly, it would not download, or will download corrupt, I want my money back gamelfy or the game I paid for. I attempted to contact customer support…. What customer support its non-existent. I am reading post on this page and see that gamefly response; they have located your account and will contact you soon… how? When the post are anonymous will you find there account gamefly and contact them.. if you are reading this do yourself a favor and buy digitally on steamAnonymous 12/23/12 10:03AMOfficial company reply
We are sorry for your experience.
In order for us to further assist you in resolving this matter, please e-mail facebook@gamefly.com and mention your post.
We look forward to assisting you soon.GameFly Support 12/24/12 5:35AM
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From the start, Gamefly has been a mistake. I rented my first game and it arrived damaged with a scratched ring around the center of the disc. The game was still playable, so it didn't bother me.
I sent it back after having it for a few weeks.
After a few days, I receive an email saying that I damaged the game and it is consistent with the xbox tipping over (I am aware this happens, but I was not the customer that did this, it arrived this way). Im then threatened by Gamefly, saying that if it happens again, I will be charged full price.
So I call them, tell them that it was already damaged when I got it, and all is good. They say I will not be held accountable. Cool right?
Wrong.
I then receive my second game, with scratches, dust, and what looks like crumbs of food littered on the discs. (it was a multi disc game).
Luckily, this time I was smart enough to take a video of me opening the envelope and viewing the discs.
So as a precaution, I send gamefly a detailed email saying that I recieved a damaged game (which is what customer support suggested I do if I recieve a damaged game).
I get a response back saying that they will send me a new game, and tell me to send back the one I got before.
.... I never said the game was unplayable.
....I didnt request for a replacement.
I was merely making sure that I was not going to get blamed for the scratches that were already on the game.
So now Gamefly asks me to take time out of my busy schedule and mail back the game that I never said was unplayable. I understand that they were just trying to make things right, but if they would have just READ MY EMAIL TO THEM, THEY WOULD HAVE KNOWN TO NOT SEND ME A REPLACEMENT GAME.
So after a few days of not returning the game that they first sent me -_- because im BUSY.
They send me an email saying "If the game(s) do not arrive at our facility and you do not provide tracking information, you will be charged for the replacement amount."
This is bull. None of this would have happened if Gamefly would have just done their job right.
Hey Gamefly, your support sucks, and you accuse honest customers of damaging games.
1. Check your games before you send them out, Gamefly
2. Clean your games before you send them out, Gamefly.
3. If you get a support ticket, read the whole email, Gamefly.Mark 12/14/12 7:17AMOfficial company replyWe would like to review your account and provide a resolution. Please send an e-mail to facebook@gamefly.com and mention your post, so that we can have a Rep reach out to assist you directly.
GameFly Support 12/14/12 9:32AM
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Ugh I am REALLY trying to love gamefly but they're making it completely impossible. I'm paying over $16 a month and I can go WEEKS (yes, plural!) without receiving a game. They're very bad on stock, within one day of a new game released, gamefly would seem to run out of copies, making the shipping process even slower. And even when the availability is high of a game, I'm still sitting for days waiting for them to ship my game. It's so sad because this whole system seems like SUCH a good idea. But the people who work here don't care about shipping games out. If you don't like the idea of sitting without a game for a week or two, I suggest you just buy and return at gamestop.RizwanKureshi 12/9/12 10:07PMOfficial company reply
We apologize for your experience. In order for us to further assist you in resolving this matter, please contact us anytime, 7 days a week, at support@gamefly.com. Thank you, The GameFly TeamGameFly Support 12/10/12 12:46PM
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I have downloaded about three games for my PC. The first three activated nicely, and it went fast. I just downloaded and installed the fourth one, but when I go to play it a GameFly screen comes up and asks for my account password and email. The first three times, it worked. This time, I have entered it multiple times, and it will not work. I am able to sign in to the website, but this verification of my information will not work at all. I am very annoyed, and would like some assistance, since I called, and was put on hold.Anonymous 12/8/12 3:55PMOfficial company reply
Our apologies for your experience.
In order for us to further assist you in resolving this matter, please e-mail facebook@gamefly.com and mention your post.
We look forward to assisting you soon.GameFly Support 12/9/12 9:26AM
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after trying to contact their support for almost a month i figured out i can chat with someone but not until i figured it out on my own their email support is useless nothing but automated responses and no answers they have no customer loyalty i was a member for 3 years and one month my card dint get charged and they cancelled my account and i have been jumping through hoops of flame just to get it back im debating whether to even trydomino12291 12/7/12 12:32PMOfficial company reply
We have located your account and will have a rep reach out to you to resolve this matter.
GameFly Support 12/8/12 1:44PM
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Ok, minutes after posting a negative comment here, they responded to my email and called me twice.. And now I am just waiting if it works. that's if it does. At the moment they did respond and fix the problem.Chamba 2/14/13 6:59PM
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posting this because i couldn't find it anywhere else game fly was fast on the call to verify my purchase of a PC download game it didn't take more than 10 min for them to call and the costumer service was friendly as well.steveo 1/27/13 7:03PM
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Our credit card was hacked and we received 2 GF products in the mail. I could not find the phone number on the GF website, but was grateful to find it here. Unlike some of the other comments I read, I was able to reach customer service quickly. The CSR was helpful and efficient.notavideomama 8/30/12 10:26AM
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I have been a member of gamefly for almost a year and i love it. I have no problems whatsoever. I usually receive my games in about 2 to 3 days depending on when i send them back in. In my opinion gamefly is the best.Arkansaswoman777 6/6/12 10:18AM
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Gamefly to me has been amazing never had a problem at all with them their customer supports good and the games come to me very quickly i love gamefly! Its better because i go through games pretty fast and i hated having to sell them back and getting ripped off by gamestop! Gamefly for me is a dream come true.Hellos :D 5/31/12 7:34AM
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its been at least 4 or 5 days allready ive still have not recieve any games i called i even talked to the manager him and his amployees are strait ass#@%$ talking to me with desrespect i hope i recieve it tommorrow or i will call again,,,,22 dollars aint a little ,,,2 off my friends waited for a whole month they never recieve the game or there money back,,,ya the thiefmegalodon 5/17/12 7:08PM
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I bought a bunch of games from D2D a few years ago but was never fond of the extra Activation codes you had to put in to play their games, so I decided to stick with Steam for the rest of digital purchases. When I found out that D2D was going out of business and GameFly was taking over, I was a little distraught and wondered how I would play my old games.
A few days ago I decided to try to login to my D2D account on GameFly and thankfully all my account information and previous bought games were listed in my history, just like it did for D2D.
I felt like playing TQ + IT again, go to download the games and install them and D2D's activation screen came up... Checking GameFly's site, it appears they are still transitioning a lot of games into their game client. Most of my purchases seem to be already in their client but unfortunately the game I wanted to play was not.
All I had to do was READ their support page on getting D2D games we want to play now to work. Unfortunately I had to e-mail them for a new Activation key.
To my surprise, I got an e-mail response later on the same day with both activation keys and was able to install and play those games just fine over the weekend.
I'm still not very fond of having another game client installed on my computer to play a few older games I bought from D2D but I understand how things change and how stressful it can be for another company to take over the one you've been used to.
Overall, it was easy to follow instructions on their site (if you know how to read) and a nice and quick response from their e-mail support.Anonymous 5/1/12 2:47PM -
In the 4 years I have been a member, I always get my new games promptly. The only times that I did not...it turned out to be a post office error.
I had no problems reaching customer service at the number posted above.
It is very easy to cancel on their site. They will even hold it so the next time you sign up you still have your game history.MoonBeam 4/30/12 12:44PM -
I have been a member for three months and I love it.... I have no complaints I receive texts every time they ship or have received my games.. Anytime I send a game back I make sure its on a Monday so in that case I have my other game by wednesday or Thursday I have love it I have no problems......
For everyone's info I'm not a paid actor..... People need to read what they are getting themselves into before signing up..... So far for my self it has been a good expirience....Effy91810 4/30/12 9:52AM -
Ordered mass effect 3 (8/3/2012 at around 1:15pm)
Was stung myself by the whole having to wait after ordering to download, so eventually found myself here reading the negative comments.(in an attempt to see how long this usually takes)
This prompted me to send them an e-mail straight away basically telling them I was going to block any cash coming from my account to them. 15mins later I get a reply, and im downloading + code + pre order code.
I dont know if I would have been waiting days or not as some others have said.
I can only say in this instance that they responded quickly, and the service was very good. (would still prefer insta download)
For sure im not saying this is always the case, and they may well be as bad as made out.
In this instance however I have to give them a positive review.Ldjg2002 3/8/12 7:36AM -
I love Gamefly and have been a customer since 2005 and I plan on staying never had a single problem with their customer support nor their shipping or anything for that matter..Spunky1989 3/7/12 7:38PM
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I have been with Gamefly for 3 years. I buy games when don't want to return them.For the first time I have had consistent shipping problems. I was shipped 2 games and never recieved them. 10 days later they find their way back to Gamefly. Two more games are shipped 1 of the same title as the previous 2 and the next in my Q.7 days go by and it is reported as lost.Another 2 games are shipped and 1 of the previous 2 games makes it's way back to Gamefly. Then on 2/15/12 I recieve two disc of the same game and the next day I recieve another one.This is about another 10 days after they shipped them. I go online to chat with a rep to let them know and I find out that Gamefly has closed my account due to too many games being lost during shipment which is rediculous seeing as 3 games made it back to them without ever reaching my address and another 3 make it to my address 2 of which are the same title, more than 10 days after being shipped to me. So aside for paying for a month worth 3 games and only having 1. They cancel my account after they say they are going to comp me a month for my troubles.I'm a reasonsble dude but this is total bull. I hate to Rate this company after 3 years of excellnce and 1 month of bad shipping,and bad luck and them just going the easy route and using they're get out jail free disclaimer when you sign up that says they can cancel your membership whenever they want.Mike G 2/17/12 11:55AM
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When you start a free trial with gamefly, say you choose to take out two games, they will hold your 20.00 bucks until you cancel your membership, when you cancel they will continue to hold the 20 bucks until all games are received from you. When you call gamefly press 4 not 5, I called them and this was explained to me by one of their customer service reps. like any company you will deal with there are good reps and not so good reps so remain calm and think clear, dont let your emotions get the best of you or they will make you look stupid. Believe me, after seeing the comments on here I immediately freaked out but i did my research and called them and it was all handled just finekitanaorenishii 2/1/12 1:36PM
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Gamefly charged my card when I told them to cancel my account and they still charged me for the games .I spoke with someone regarding my account and my money was returned. Thanks Gamefly:)Anonymous 1/24/12 11:06AM
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Gamefly has been nothing but good to me. It takes about a day for them to receive a game I ship back and about two days for them to send me one. I have been enjoying it thus far.
One thing I have an issue with is the gamer que thing. I keep putting games in and put the ones I want the most in my top ten then put ones I want to play later after the top ten. Well I keep getting games past 10 on my gamer que and it is starting to get frustrating.
I check the website daily and every game I list is ALWAYS either available or high in terms of availability yet I keep getting messages about games not being available when they ship them yet their website shows otherwise.
Gamefly, you can be a great service but please don't lie to your customers about availability and please keep your website more accurate. I've been waiting months for games in my top 10. I just decided to delete everything past 10 and will wait for my next game. I know my top 10 are always available, I hate getting screwed around with.Dodgie 1/17/12 8:15PM -
My only beef with Gamefly is, the games you want are almost all the time not open to rent or buy but still have a good selection of games to pick, and after renting from redbox for games i notice i could spend $60 a month for the one game from redbox and it would be cheaper to go with Gamefly with more selection so once i get a chance i will sign up with gamefly again, they also have a reward program for long time customers =)Kaiser 12/5/11 5:35PM
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I have had GameFly for several months now & haven't had a problem thus far. My membership IS $24.95 & I AM ONLY charged $24.95! I receive ALL games from my Q in ample time & once i did receive a game that did not read & I called & they sent me out a new game in PERFECT condition. Personally my family & I LOVE GAMEFLY & WILL continue our membership. I suggest you people that are complaining about the "FREE TRIAL" read ALL of the fine print BEFORE you all go signing up for things you haven't FULLY looked into.MotherOf1CA 12/3/11 2:06PM
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I have had gamefly for a few months and had no problems. I send a game in and get one 2 days later. BUT.... I pay 24.99 a month. maybe because i leave in Cali and they are based here!!!Debra 12/2/11 2:22PM
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I've had Gamefly for 3 years and have always had good feedback and good shipping times from them. Maybe because San Diego is close to one of their mailing centers I suppose. But they have always been helpful in getting my next game to me even if it takes longer than I expect to get back through their system. I've been able to get New release games and older games all the same and I have only ever received 2 games that were unplayable which they quickly replaced.
I can't believe so many people are complaining but I bet if you knock out the $20 trial members complaints and the 'live far away from a shipping center complaint' you'd have a more believable complaint percentage.
And for the people who complain about the phone number, I have NEVER had to contact them via phone. Online and email has always been quick and speedy response time.mastercoup 11/28/11 5:19PM -
You can contact Game Fly at their corporate headquarters in California at 310-664-6400. A live person will actually come on the line and help you. Just follow the phone prompts. Game Fly should provide all of their customers with a toll free customer service number. I had to search for this number because the toll free number that I found for them on the Internet was only a recording.Not So Happy 11/17/11 11:24AM
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I don't think it's as bad as everyone else. It does take some time to get the games, but people keep them for long enough to beat them I'd assume. The free trial charge is B.S.! But compared to paying $7-$8 for 5 day rental from a video store and re-renting & re-renting if you wanna beat it, is much better having GameFly. I also like the fact they give you the option to buy new or used games just as GameStop, but there's no tax on the internet. I'm not 100% satisfied either, but it beats paying $65 every month for an awesome game you want, ya know? I give it a thumbs 3//4 of the way up. Could make some major changes to improve their service.damonj_3 10/21/11 3:20AM
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More user-friendly & superior to smart phone's capability my customer service in U.S.A. REPS/ experience was POSITIVELY POSITIVE! I'm enamored w/ the crucial benefits Garmin provides me. Because I spend a lot of time on the road traveling & in a lot of unfamiliar big cities, I was nervous when I called customer service. Someone in Kansas answered soon after I dialed "1" on the voice prompt. I explained that there was a loose USB & the chord had shorted but was OUT OF WARRANTY. It took about 3 minutes to get an RMA from AUTOMOTIVE, 10 to get it packed & mailed, & they'll replace it anyway w/in a wk! Now that's GOOD!VICTORALEX 8/17/11 7:55AM
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Ok, So if you tried to use a debit gift card (say vanilla visa, green dot, etc) and you attempted to activate a free trial account, got denied, but still saw a $20 authorization fee on your transaction history, don't worry. Money WILL be returned back to your account in 3-5 days and gamefly will NOT charge you again for an account that was NOT activated. They DID NOT open an account for you and you WILL NOT be charged again. Gamefly customer service rep was great.Anonymous 7/20/11 12:24PM
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The only problems I have with Gamefly is that it takes at least 1 week to get a game. Any the closest shipping center is only 3 hours away? Whats with that?
Also I had this game with medium availability at the 1st slot on my GameQ and it still hasn't come, but they keep sending me ones that are in the middle of the GameQ or on the bottom. But overall its kinda good. It's a little expensive though.Anonymous 7/13/11 9:06AM -
I have been using game fly for a prob a total of 2 years and I have never really had any problems that all of you people are having. I will admit that at first when I started my membership it did seem to take a long time to get a game or to send one back but I contacted them via email and they started shipping to me from a different location and that was actually further and but I would get them much faster around 2-3 days and it would be in the mail box which is perfectly good to me considering how the USPS can be sometimes. And yeah sometimes you don't get the game you want right away but I always get games out of my top 5 in the list all new or recent games. I came across this site trying to get the customer service number while I was on hold for the chat and I agree it did take a while around 9-10 min before some one came on chat and I keep the phone on hold while talking to the chat guy and someone finally came to the phone at maybe 13-14 min then I hung up on him haha but I was reading this crap and doing other stuff while on hold so it was not a big loss of my life. And my prob was i lost my debit card and they had been trying to charge my old one for a week and I forgot to update my gamefly account but the prob was I entered my new card number wrong..oppps but it went through and my account picked right back up where it left off so everything was ok how often will you actually have to contact Customer Service anyways its a gamefly account and if game take a while for you get a 2 game account or 3 and keep one while you send others back or find something else to do other than play video games everyday while you wait big deal. Game fly may not be for everyone i guess but I love it and will continue to use it both my brothers have used it also and have been happy.DcPohl 6/23/11 1:57PM
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Obviously you people don't know how to read any terms of agreement. It clearly states that your credit card will be charged for verification of account. It also clearly states that the money will be returned to your account. If you had a business would you like giving people free trials then all of a sudden, hey look, they stole my game. Come on people! Get some damn business sense before you aimlessly sign up for monthly subscriptions. And as far as customer support goes the number is 1 888 986 6400 business hours are from 12pm to 4pm. There are laws and regulations about business and customer transactions, so stop thinking they're stealing your money. Also, learn how to type!
Anonymous 11/2/11 3:19PM
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You people need to read the FAQ section on GameFly. I bet half of you wouldn't be so angry if you read it. It explains the 1$ and 20$ charges. Quoted straight from GameFly FAQ, "we perform a temporary authorization against the credit card you provided upon registration. We do not receive any funds from the authorization. The temporary authorization could take 2 to 5 business days to clear depending on your financial institution." Do some research before you blow up on them.
Anonymous 9/10/11 9:19AM
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