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GameFly

Customer Service Ratings and Comments

GameFly is ranked #32 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 75.35 out of a possible 200. This score rates GameFly customer service and customer support as Disappointing.

NEGATIVE Comments

62 Negative Comments out of 88 Total Comments is 70.45%.

POSITIVE Comments

26 Positive Comments out of 88 Total Comments is 29.55%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • I've been a member of Gamefly since 2003. The company was above average on It's shipping times, customer service, ect until last year when they opened up more shipping centers, supposedly to increase their shipping times and game availibility. What a joke that's been. While their quick to take their monthly fees from your account on time they sure take their sweet time when time comes to providing the service your paying for. I canceled my sub with them a few months ago over paying for two games out and sometimes going into two weeks before they would mail me "one " game.This company needs some hard core lessons on the value of good customer service. I wish I had the means to create a company to compete with them. I'd bury them in their own poor attitude. I wouldn't recommend this company to anyone. If your on Facebbok or any of the other web sites like it, spread the word. It's time a company like this learned that the "little guy"can cause some damage too or haven't they heard of David and Goliath? He who has stones start throwing them! Enough is enough

    Godskeep 3/10/10 11:32PM

  • Gamefly sucks!! I swear it's all ran by a robot. I lost the sleeve to one of my games so i sent them back in the same sleeve. Those dumb dumbs don't even both to look in the sleeve and now they're saying that i didn't return it. I could just keep the game and send the sleeve and they'd say i returned it. They're like impossible to reach. Seriously they really need a major improvement!!!

    nygiants10fan 3/6/10 8:43PM

  • Funny how bad things get when you complain to their customer service. Discs are not checked before shipping out. You send them a disc in the same condition you get them in, and they say you are at fault for damaging the disc? Sometimes it makes you feel like they ship any disc they want. I mean you have to go to #30 on my list to send something? I would never recommend this company to anyone. I would quit gaming first

    djgizmo772 2/25/10 4:08PM

  • Hey!! Gamefly, What's the hold up on my game?? You guys have the slowest shipping ever and you have a office in Tampa And i live in Pinellas Park, FL you guys are just to slow to keep up with people... Well if i dont get a free week in games i'm deleteing my accouunt with you guys and if i don't recive one in the next day i'm also deleteing my account you guys at gamefly are just tooooooooooooo slowwwwwwwwwww for me and besides i didn't even get the games that was first on my list... 5 thumbs down for gamefly............

    Chris 2/25/10 10:53AM

  • im so PISSED! HERE IS WHY!
    1) i returned army of 2 (40th day) - 1 1/2 weeks ago and untill i called them today (which was near to impossible i had to come on this wedsite to get their number) they had the game set as me still having it.

    2) they suspended my account for "insufficent funds" when my card did have the money on it. (when i talked to the operator he wanted to be on the line when i called my card. NOTE: NEVER LET ANY STRANGER BE ON THE PHONE WHILE YOU ACCESS YOUR ACCOUNT THEY WILL THEN HAVE A RECORDING OF ALL YOUR BANK INFO! i of course did not let them do this.

    3) when i finally had enough i CANCLED my serivce it was then (about 3 seconds later) that THEY CHARGED MY CREDIT CARD! AFTER I CANCLED! now i have to wait 5 days to get my money back!

    ITS ALL A SCAM! IM GOOD FRIENDS WITH GUYS FROM MY LOCAL GAMESTOP AND EVEN THE EMPLOYEES CANCLED THEIR GAMEFLY TODAY TOO AND HAD THE SAME ISSUES!!!!
    (fyi its only untill u cancle can you get gamefly's phone number unless u google it like i did)

    try blockbust or even moviegallery
    fyi (if u go the movie gallery road note that they work on a points system which is awsome for a person like me who only takes 1 game out at a time its only 7.99 per month only downside is they cant send it via mail and you are stuck with the game choices of the store you signed up at.

    AND EVEN ALL THAT TROUBLE IS STILL BETTER THEN GAME FLY!!!!!!!!

    forensicks 2/23/10 3:10PM

  • I finally called game fly (which FYI i had to get their phone number through THIS website they DO NOT post their phone number on their website) i had an issue with both billing and shipping. I had sent a game to be returned OVER a week ago and it was still saying i had the game out. Also they suspended my account because they claim i had "innsufficent funds" on my card. Which btw is NOT true there was more then enough money for them to take. I called customer service where the guy told me he cant do anything their system automatically charges the card every 48 hours. He claimed the problem is NOT them but my credit card! (which is weird because when i signed up they had absolutly no problem taking my money then and btw my first game was very late it took almost 1 week to get it even through they claim its a few days. (and i live in ky close to louisville so im not out in BFE somewhere) He asked for me to call my "bank" as he called it he was refering to my card and he would stay on the phone with me to resolve the issue. Im sorry but im not having some stranger stay on the phone while i verify my credit card info to get into my account, not only is that weird and creepy i think its illegal too. (for him to listen in any way) I called my credit card and they said that there is NO hold on gamefly. I told the customer service guy that they have 4 days to right my account or im going to blockbuster. he just laughed... YES LAUGHED and said well ok! and thats it i hung up.

    DO NOT GET GAME FLY BLOCKBUSTER DOES THE SAME SERVICE FOR ABOUT THE SAME AMOUNT OF MONEY BUT AT LEAST U CAN GRAB UR GAMES AT A LOCAL STORE!!!! (I now wish i had done so)

    forensick 2/23/10 11:27AM

  • This is ridiculous. Terrible customer service!! I was supposed to have 5 games at this point, I have received 1 over two months time and that 1 I received was sent back weeks ago. They kept giving me the run around saying that the games were mailed this day and that and 5 weeks later, nothing! Save your time and money, Blockbuster now offers the same type of deal for even less and you can actually go get the games just to make sure!

    distressed 2/20/10 2:14PM

  • This company is unreachable!! I subscribed to a promo and after they got my credit card info for billing i got nothing!! NO E-MAIL, NO GAMES and NO PROMO!! FACEBOOK NEEDS TO BAN THEM FOR SCAMMING MEMBERS!!!HOW CAN THEY ALLOW THIS KIND OF STUFF!!Cant reach anyone from either company about this!! They are BOTH going to lose customers and get bad press if this kind of stuff goes on!! IF YOU HAVE BEEN SCAMMED, MAKE SURE YOU POST COMMENTS ON FORUMS AND BLOGS SO OTHERS KNOW THIS HAPPENED TO YOU!!!!!! :(

    Durango-Joy 2/13/10 10:50PM

  • I had a problem with my billing but they fixed my account instantly after i called in like 10 mins they have good customer support people.

    Anonymous 2/11/10 12:28PM

  • i was charged 9.49 for some thing i didnt even ORDER and i can get ahold of any one to get my money back

    jesttricia 2/4/10 5:04PM

  • This site sucks big time I never seen a company were you have to wait until 12:00 in the afternoon to talk to somebody when your spending your money you should be able to talk to someone as soon as possible

    Anonymous 1/29/10 10:41AM

  • I used Gamefly for almost a year because I'm a degenerate gamer, but this is really the worst service on the net. If video games were not involved, this company would not make a cent. Poor game availability, Horrible customer service (good luck getting any help on the customer service line....you will probably be hung up on if you even slightly question the service. Don't waste your time people, this service is expensive, and you won't get your game for ages....even if it's available, and #1 in your queue. Frak Gamefly.

    Anonymous 1/29/10 8:40AM

  • I just called the Gamefly support number twice both times i was hung up on right after a short message that assured i would taken care of soon. the reason i was calling is because i have a game in my game Q with high availability and nothing has shipped to me in a week. do yourself a favor and dont use this service

    Anonymous 1/16/10 10:03AM

  • It has been a few weeks since we've had two games at a time. I sent the last one over a week ago, and have yet to receive any at all for over two weeks. This is pretty bad since this was our first month! It's impossible to get thru on the telephone. I've emailed twice and have yet to get an answer about cancelling. There is a debit hold right now on my bank account, so I will call my bank not to pay it.

    dyoungs5 1/8/10 4:19AM

  • I called the number provided and there was a automatic message that says customer service support operates from 11am to 3pm, not 9am-1pm. And the email support is from 7am to 5pm, but that's a much longer wait.

    tikidreq 1/7/10 11:20PM

  • Heres a new one for you! I rented Mirrors Edge about 5 months ago, my son kept the game that long which at Gameflys rate i could of purchased it brand new, twice! So i closed the account and got a envelope in the mail in regards to the game. I sent it in and a week late recieved an email from Gamefly stating that im was in collections for that game and they wanted me to pay $47.73 for the game... The nerves of some people! I wont recommend this site to ANYONE! X-GameflyUser116!

    Kaos116 1/5/10 12:57PM

  • Bottom line is Gamefly sucks...of course everyone wants the newest games, thats the whole point of the service. The availabilty of new titles is horrible and the shipping times are even worse. Two thumbs down..

    edub808 12/29/09 4:49PM

  • you cant even get any one to answer the phone. gamefly is horrible and a waste of time. I waited over five days to get my games. 5 days!!!! you could send something accross the country in two. rent your games at blockbuster you get a cheapier monthtly rate and not wait around for your games.

    camiam415 12/22/09 6:38PM

  • i never recieved my game and they will not give me another one.Better Business Burro Maybe????

    tubboater07 12/6/09 10:53PM

  • Gamefly is on the FLY when it comes to taking money out of your account , They lost their wings when it comes to delivery of your GAME customer service needs SUCKS NEEDS MAKEOVER

    Anonymous 12/3/09 10:01AM

  • Well, SO far I am not impressed. I signed up to try a one month trial.....and instead of holding the money until the month is up, they took it out of my account NOW.....which makes me OVERDRAWN! THAT means a $36.00 overdraft fee and $8 a day until the money is put back in the account.

    I REALLY doubt I'll keep the 'free trial'.

    Should have come here first to read the comments, so far have only seen one or two possitive ones, all the rest have been negative.

    ember1228

    ember1228 11/29/09 8:20AM

  • Can not reach a live person even during the hours stated, only recording. bad customer service when you want to cancel

    ma 11/6/09 7:30AM

  • I just received an SMS alert stating that they are sending me a game that has never been in my queue, and are shipping it from Texas when I leave near the Los Angeles shipping center.

    And I couldn't get ahold of them to hopefully stop this from being mailed because you can only speak to human being between the hours of 9am-1pm, y'know, those hours we're all knee-deep in work and school.

    Crizack 11/5/09 2:56PM

  • Gamefly is a great way to add frustration to your life. Add some games you want at the top of your queue and a few you really could care less about at the bottom. Wait 4 days for them to decide to send you a game from the bottom of your list. Contact customer service, wait a couple more days and hear about how it is a demand problem. Personnaly I think it is a supply problem. Gamefly is a complete rip off.

    From California 10/23/09 12:03PM

  • Gamefly offers a nearly fraudulent service. They have major tech issues and their super-secret phone line is often down. Their workers do not seem to have a grasp of what is going on. Furthermore, there service to the midwest is horrible. Hicks don't need their games in a timely manner I guess. I cannot believe I tried to reup my membership. They took my money for a late due, but I can't get back in business(nor do I now want to). I can email them, but the worker will not understand my English, nor will they understand what the @#$@@ is going on. They will try to send me on a fools errand...apparently for sport. This company NEEDS competition badly. The simply don't give a #$@$ about their customers.

    Von 10/22/09 12:22PM

  • I found out about gamefly through my husband an (advit gamer)... I signed us up for a free trial about a lil over a week ago and from the unsatisfactory service gamefly has provided I'm unsure about continuing service... Pretty much all the complaints I read from u unhappy gamefly users r on point... My husband and I haven't recieved our top choice games, instead we were sent a game that was from the bottom of the list... We had signed up for the 2 games out plan but only recieved one... I haven't been able to get ahold to a real live person till today and been frustrated at the fact I had to do my own lil research to find a phone number for them... My husband and I noticed 3 red flags from this company and so far feel gamefly is a riiippp offffff!!! What r we unsure about silly us lol we'll b cancelling after all...

    NegraChula 10/15/09 12:34PM

  • OMG. This company is really impossible. i sign up yesterday and my account was suspended. I couldn't rent games or call them till i found this site. And now they had charged me for 2 dollars already.

    T-T" 10/10/09 11:39AM

  • Game Fly is a joke!!!!! My games i have out has been empty now for 3 days. I have 9 games on my list, yet it tells me to "add some games so we can ship you a new one". Ok, well, Ive done my part im paying for this scam of a service only so they can make it seem like its my fault. Bad part is, after they finally send me a game it will take AT LEAST 4 days for it to get here, from 1 STATE AWAY! When your paying by the month, 2 weeks is a very long time to waite for a game that no one wants anyway. STAY AWAY FROM GAME FLY!!!!! ALL THEY DO IS COLLECT YOUR HARD EARNED MONEY. GAME FLY SUCKS SOOO BAD>

    MAD IN OHIO 10/3/09 7:50AM

  • Wow, this company is a joke, why am I paying over 20.00 dollars a month when they never send games out?? I have games that are at medium availability and nothing has been sent in 3 days??????????
    I am canceling my service with this awful scamming company asap!
    Do not go with Gamefly if you are thinking about it, you will end up being ripped off and disappointed..'unlimited games,fast delivery times'....*all FALSE*

    Anonymous 9/29/09 8:19AM

  • I was trying to enroll with gamefly, but now i thinking its going to be a big mistake. As i was trying to enroll and when it came time to select the plan and input the billing information the system ketp booting me out. I know there was nothing wrong with my credit card because i logged on and noticed a $1.00 authorization, subsequently to that gamefly suspended my account for no apperent reason. Ive been trying to call them and sent several email and no response. Thank you Gamefly, it is very convinient to charge an account and not render services later..

    araluce310 9/21/09 3:58PM

  • I HAVE BEEN A MEMBER FOR SEVERAL MONTHS NOW AND AM JUST ABOUT FED UP, AT FIRST I GOT THE GAMES ON MY Q WITH NO PROBLEMS QUICKLY USUALLY JUST A FEW DAYS AND LATELY I HAVENT RECEIVED GAMES ANYWHERE NEAR THE TOP OF LIST. I RETURNED GAMES JUST TO SEE NOTHING BEING SENT OUT TO ME I HAVE CALLED THREE TIMES NOW TO ADDRESS MY CONCRNS AND STILL NOTHING OFF MY LIST OF LIKE TEN GAMES HAVE BEEN SENT!! ITS BEEN DAYS,IM COMPLETLY DISSAPOINTED WITH GAME FLY IM CANCELLING IMMEDIATLY AND GOIN TO USE BLOCKBUSTER INSTEAD.WHAT A CROCK OF SH*T!!

    IRRATATED 9/20/09 2:43PM

  • My free trial ending up costing me 66 dollars! Stay away from this awful company. Businesses like this make me sick!

    Tarick27 9/13/09 12:57AM

  • Please be very careful and make sure you read there policies. I would not recommend gamefly to anyone. I went online to cancel my trial a day before it was over and thought I had canceled, but it was not canceled. They continued to charege my account and send more games. Also, the games they sent could not be played because they were scratched and were games at the bottom of my Q. It is not worth it, you are better off renting from some where else. The turn around time takes to long. This company should be up front with everyone and let them know how much inventory they really have. They should also post these comments on their direct website close to their trial offer.

    Upset 9/2/09 2:51PM

  • I have been using this company for a little over a year now. They have been OK, until recently. We have been having a lot of break ins at our lock box(mail box) so a lot of our games have been stolen. Since this problem has been occurring they have canceled our account. What a joke. I have had problems also with not getting the games that we wanted like our #1 or #2 in our Q. So please be very cautious. They seem to not really care who they do business with and only want $$.

    Upset Mom 9/1/09 1:11PM

  • Thank you for listing the phone number and figuring out how to get a live person on the phone... I have been emailing Gamefly for months to get them to cancel my account and not would get back to me... they kept taking my money with an empty Q... this company is ridiculous and a scam...

    jaydee23464 9/1/09 10:15AM

  • Gamefly is a joke! I have had it for a while now. Fight night round 4 was the first game I put in my Q. I never got it, I must have been to far down on the list. The second game I tried to get was Call of Jurez II, but I never got it either. When I have these games in my Q they are the only games in there. The latest game I have tried to get is Madden 10 I had it in my Q 3 days before release and its still in my Q today, and nothing. I came to this site to find the number to cancel my account because I think if you're going to pay 16.95 a month that should pretty much guarantee a game no matter if you order it before the release of after. I'm going back to Blockbuster.

    FED UP 8/23/09 6:20AM

  • Look some of you might be having a great time using gamefly and that is fine but for me it is been ridiculous. i requested a game and it says it was sent and it has been 2 weeks and i have yet to get my game. I even went as far as to only have that game in my que to make sure it was the one sent out. when i try to call nobody gets online and yeah i am using the number on here and since they have 5 sending locations it should never take a game more than 3 days total shipping but that is never the case and they give you the run around when you call to inquire. that aint how you conduct a buisness and that is why i cancel my subscription but come back hoping they have bettered their business but as i can see nothing has changed.

    upset user 8/19/09 8:35AM

  • Let me start off by saying gamefly is a complete joke of a service. Ok you get charged monthly for the service and get to keep the games for as long as you want. Sounds good right? WRONG!! You hardly ever get the game you really want then you have to settle for some game that came out two years ago to even get anything for the money your paying. Then when you get the crap game its all scratched up and wont even play. Its like gambling to see what game you end up with! I am as of today cutting this bs service off! Custumer service no help. Ignored me. No # to call at all.

    Anonymous 8/13/09 8:28AM

  • trash.... all I can say. If you want old games go for it. If you want new games you're paying for the month untill they become available. They don't have enough copies of games to get around, they spend their money on cheesy advertising and not on bettering themselves. I played all the old games that interest me and now I put games in my Q months before they release. but it makes no difference. I pay for 2 and don't have ANY right now. and that kid that says these were written by children..... you just keep playing what they say you can, and not what you want.... AND pay for it.

    dro 8/10/09 10:51AM

  • GAMEFLY IS A BUNCH OF BS! IT'S A TOTAL JOKE! THEY CHARGE MY CARD $25 FOR THE SERVICE, I GET ONE WEEK OF GAMES AND THEN THEY CANCEL MY ACCOUNT SAYING THAT THEY WERE UNABLE TO CHARGE ME! I HAVE A PRINTOUT FROM THE BANK SHOWING THAT THEY DID CHARGE ME!! I WROTE TO THEM TELLING THEM THAT I WANTED MY ACCOUNT TURNED BACK ON OR A REFUND BUT I GOT NO RESPONSE...IT'S BEEN TWO WEEKS NOW. STILL NO GAMES AND STILL NO RESPONSE...WHEN I FINALLY FIND THE NUMBER TO THEM AND CALL I AM TOLD THAT THEY NEVER TOOK MY MONEY AND THAT THEY WONT GIVE ME THE REST OF MY MONTH THAT I PAID FOR! I WISH I WOULD HAVE COME HERE AND CHECKED THIS SITE FIRST! I WOULD HAVE SEEN WHAT A RIPOFF JOKE GAMEFLY IS!

    HOLLY_2225 6/30/09 4:49PM

  • You know those robotic emails they reply back to you with when you have a problem. Yeah its not an automated response. They actually sound and talk to you EXACTLY LIKE THAT when pn the phone with them.

    Anonymous 6/30/09 10:08AM

  • you cant reach a real person the service is bad you dont get the right game most of the time P.S.dont use GAMEFLY it sucks

    unknown gamefly former user 6/29/09 8:54AM

  • Some of these comments are just ridiculous and look like they're written children. I'm guessing many are spam.

    I've had gamefly for 3 years and it's the best way I've ever gotten my games. I've recommended it a few friends that love it. Gamefly has been around longer than I've been a member and they have never mischarged my credit card or done anything even remotely shady.

    If want a game, put it in your game list (Queue) and it will show up at your door when they have a copy to send out. That easy. People complain about not getting the game they wanted, well then, don't put that game in your Q in the first place.

    They have about 5 ship centers all over, so overall games arrive pretty fast. For me it's about 3 days. I use the 2 game out at time so I always have 1 game at home and then I'm not waiting for the mail man. I've probably gameflyed at least 40 games in the past few months and when you consider it's $20, there isn't a better deal for games out there and definitely a money saver if you like games.

    Tanner360 6/28/09 6:39AM

  • IS GARBAGE, BAD SERVICES, THEY CHARGED MY ACCOUNT TWO TIMES AND I NEVER RECIVED THE F.. GAME, IS NOT RIGHT. I AM GOING TO FIND THE WAY.......

    lilsebazz63 6/27/09 11:59AM

  • Game fly is not too bad. It's better then renting at blockbuster it's cheaper. I only have one problem with them. At first I would get the game 3 days after they sent it and they would get the game 3 days after I sent it. But now it's taking 4 to 5 days and they just sent me the wrong game and it was available. I just called them and he said that it was not available so they sent the next game out on my list and I explained to him that the website says it's available and he said well it is available now but it was not when they shipped the game out. It's a new relies so it's not like within a few min they magically got some sent back in the mail. Not only that buy the guy on the phone was very rude and he sounded like he hates his job.

    Anonymous 6/17/09 12:10PM

  • they're absolutely horrible, i joined and then 2 days later they canceled my account, so i restarted, got canceled again. i sent them an email demanding a refund and telling them what they did was illegal because they did not serve me and demanding a refund. its been a week and no email. cool.

    Anonymous 6/13/09 12:04PM

  • g fly sucks u can't send them an email and complain who ever these guys are saying good stuff about them r absolutely employees of g fly u guys suck boot lickers

    Anonymous 6/3/09 3:40PM

  • Gamefly is very hit or miss on quality and speed. Often my returns will be processed within 2 days of me shipping and I'll have another game on the way, other times its 5 days to process and another 3 - 4 to ship.

    Their "availability" is BS (according to Gamefly). It only shows "nationwide" but they won't ship from any facility but your local one so depending on how many customers are served out of your location will determine if you will get games or not, regardless of if they are high availability or not.

    My queue also gets "stuck" with Gamefly not sending out any games until I call them, this has happened 3 times in the past year. Once I call they "prioritize" my request and I'll eventually get games again, if I don't call it will be 2+ weeks before any games get sent

    Anonymous 5/29/09 11:34AM

  • I've been a GF customer for 3 years now. And have always thought/spoke highly of this company. But here's my recent experiences with them.

    I changed my plan from 2/mth, to 1/mth due to financial issues. Since then, the time between when my return is received, and my next "avail" title ships has gone from 24hrs, to 48 hrs or more.

    And out of the handful of times I've emailed support with any problems, I've NEVER, read: NEVER received any response or acknowledgment from a live person.

    It's almost as if they moved me from the preferred customer list to the avoid customer list.

    JT 5/11/09 7:15AM

  • I love the concept but the service is very unreliable. When I contact customer service I was treated nicely but it has come to my knowledge that there is nothing that they can do because of this being a mailing service and all. It's very unfortunate that such a good idea has to go to waste because of the service of the company. I would love to continue my membership but this service is the worst I have ever experienced in my history for something that I paid for.

    Anonymous 4/7/09 11:15AM

  • yup yup i agree with everyone else...i got the "10 day free trial" im now on day 16 and yet to recieve my games....HOW IS THAT A FREE TRIAL?!?! they charged me on the 10th day. go with blockbuster, i have a migraine right now!!!

    Anonymous 4/5/09 10:04AM

  • Don't believe Gamefly when they say they will not charge you during a free trial, you get charged anyway, do not give them your card information or bank information.

    Anonymous 3/18/09 5:26AM

  • There is no "Home" no "Gamefly" no "My Account" button anywhere on the screen after you click "keep it" ?

    The checkout does not take you to a place where you verify your purchase?

    Clicking checkout automatically charges you're card?

    This is terrible, I was trying to see if it was possible to apply multiple coupons to a "keep it" game and I accidentally bought one. I want my money returned and I will send the game back immediately.

    Anonymous 3/16/09 10:30PM

  • HORRIBLE! AVOID GAMEFLY AT ALL COSTS!
    If you ever end up needing to talk to Gamefly customer service, prepare yourself for hell.

    buffalojustin 3/10/09 10:27AM

  • I purchased 2 used games from them on 12/27. One game they didn't even have because they were waiting for someone to return it. The other game was apparently shipped, but has not been received. Plenty of time has been given. I called CS, and they refunded me $$ for both items.

    Why would you post a game for sale if you don't even have it in stock? Not to mention, CHARGE the persons' card? Not nice.

    Satchriani 1/5/09 10:24AM

  • I also agree that the company is ridiculous. At first, I thought that there is no way that GameFly can be as bad as people are saying and signed up anyway. I did a buy now deal on a game that I received an email that it was SHIPPED on December 13th. It has been 10 days, still no game. I can mail a letter across the country faster than that.

    Anonymous 12/23/08 1:28PM

  • Never use this company for games. I did the first month thing and it was fine, but as soon as I signed up for the next month I didn't get a game the whole month. I just lost out on money. I am trying to contact them about the issue and it seems like they are just giving me the run around. DO NOT USE GAMEFLY THEY WILL TAKE YOUR MONEY!!! WARNING!! WARNING!! WARNING!!

    Anonymous 12/18/08 7:42AM

  • Gamefly is the worst company ever. They charged me with a game that I never got and wont reply back. I got a trial and I'm glad for that this is the worst company ever. If you haven't tried game fly dont unless you want to lose money.

    MAc 12/6/08 3:38PM

  • That customer service number does not work. You can not talk to a live person, and I reported a game returned. I do not think the people who answer their e-mails speak english because she commpletely misunderstood what I said, even though it was clear.

    Anonymous 11/21/08 3:04PM

  • Was a returning customer, and they refused to give me the $9.95 for the first month deal, saying it was for new customers only. Felt this was not right, considering the link I used to sign back up was through the $9.95 deal. They would not budge on this issue, so I gave them an ultimatum; either make my next month $9.95, or I am going to cancel my account. Customer Service Rep. Albert, was fine with losing a customer. Horrible company ethic.

    Anonymous 11/14/08 4:04PM

  • i agree with the frist comment i have waited up to 7 days for one game so when the game did come i cancel my plan and they still charge me i am so upset aned you can't seem to contact them thay are rip offs

    Anonymous 11/4/08 11:43AM

  • This company is a straight up RIP OFF!! You people take money consistantly from UNEXPECTING people!! You NEVER refund the money or put it back into their phones. You don't give people a chance to understand they are about ready to lose money! You are a ROTTEN company, and I hope it goes down!!

    Anonymous 9/5/08 5:13AM

  • Submit your comment >>
  • Someone fraudulently set up an account using my debit card info. I caught the transaction while it was still pending. The Gamefly CSR was incredibly helpful, nixing the pending charges before they were processed.

    Anonymous 2/25/10 11:56AM

  • I've been a Gamefly customer for 3 years now,and so far I haven't had a problem with them.I've only had a few issues with them,but I emailed customer service and they got back to me in 2-3 business days.They have saved me sooo much money(by renting games first,I can see if I want to buy them or not,and I'm not wasting money on buying horrible games)by me being a member.I think it's an awesome company

    SunshineGirl36 2/17/10 10:21AM

  • I use GameFly and love it. I had a problem due to my error and they fixed it with no problems. I have always been able to get new games at all times. I have called Customer Service and have always talked to someone and they have been very nice and helpful. Glad they have it because this is a great service to most of us.

    arkiegirl328 2/12/10 2:53PM

  • Nothing wrong with the service at all! I can reach people on the phone and through email with quick responses. Wait time for mailing is about 2 days for me but i live close to a shipping center. Always get games in good condition. I also like the "Keep it" option for gettin games on the low low. Keep up the good work Gamefly.

    Anonymous 1/28/10 3:27PM

  • i called to tell them that i received an empty envelope and the game never came. with out me even asking the person i talked to issued me a free month for service for the inconvenience.

    Anonymous 1/15/10 12:34PM

  • I just called about being charged for a game I mailed back after cancelling my acct. Very friendly guy, got through right away and issued a refund immediatley. Also, try cancelling your membership online...they immediatley offer a cheaper month if you decide to stay. :-)

    Anonymous 1/13/10 1:44PM

  • the best company out there for games cheap as hell way better then renting from companys like blockbuster where u pay 10 dollars for 1 game for 5 days u ppl do the math all i can say after 2 years of being a member is that i will never leave them as long as i have the money

    reaper 1/7/10 12:02AM

  • If you call in they really try hard to make the customer feel better. I've used gamefly for about 8 months and the couple of times I called them it was always about the length of time it takes for a new game to get to me and they try to make things right. They only have 4 locations for the entire US.

    When you do call in, at least when I did, you talk to someone who doesn't have any real power, they are just instant messaging a manager who is the one offering up deals.

    From the gamefly website:

    " Question
    Why does it take so long for GameFly to receive my games?
    Answer


    As soon as the U.S. Postal Service delivers your returned rentals to GameFly, they are scanned and marked as returned on your account. If a game is listed in the Games I Have Out on your GameQ, this means GameFly has not yet received the return.

    Games are being shipped to and from Los Angeles, CA, Pittsburgh, PA, Tampa, FL and Austin, TX. Shipping time averages 2 to 4 business days anywhere in the US, but it can vary from member to member as well as from shipment to shipment, depending on your postal route, delivery location, local post office, the volume of mail, the weather, holidays, etc. We are continually working with the Post Office in an effort to improve shipping times.

    If it has been more than 7 days since you placed it in the mail and it is still showing out to your account, please go to the Report A Shipping Problem page to report the issue."

    hollosym 12/15/09 1:10PM

  • I signed up for their service thinking I would use it. I never did. 3 months later I was ready to cancel.

    I was aggrivated when i had to use this site to find a phone number... as it was nowhere to be found on the website.

    However, once I got to a person (not as hard for me as others 1:05 pm EST) he voluntered a refund of all 3 months due no NO use. I was VERY happy about this.

    If I need a service like this in the future, I would be willing to give them another go.

    Anonymous 12/11/09 11:12AM

  • I got through the first time I tried and cancelled with no problem they sent an e-mail conformation and we're done. My son enjoyed it when he had it.

    Anonymous 12/1/09 1:06PM

  • GameFly created the Queue as a GUIDE for them to know what games you want. It's not set in stone that you get them in that order. Availability is not as easy to maintain as you think. Especially since you all want the newest hottest games the day of release and end up keeping it "for as long as you want" This is a business - and just like every other business in the whole wide world - they are in it for the money $$$ And it doesn't make very good business sense to buy more 30$-70$ games than is going to be necessary or they just sit and rot...and they even sell them to you cheaper than the used game shops do in town AND w/free shipping.

    Be patient, you are paying a whole 20$ to play 2 $30-$70 games. If you have a problem, Email / Call them (it's even free!!) and the # which is at the top of this page even gives you the code to speak to a live person.

    Nearly all of my friends have Gamefly, hell even my boss who is a C-Level exec working for one of the largest telecommunications companies in the country uses it and loves it...with no complaints and you better believe he called them the second he got the wrong game that he was expecting from his game queue.

    Bottom Line -Before damning them - take the time to speak with them - their customer service is amazing their hours may be a little short but it's an INTERNET COMPANY - that's why they give 24/7 email support.

    5/5 stars Gamefly - keep up the good work

    Jeramiah 10/20/09 12:14PM

  • Gamefly has been as essential to me for games as netflix has movies for a long time now. I think they're great. With a little proactive queue management there's no trouble getting new releases and their deals on preplayed games are the best out there. I never see more than 3 days shipping and they often send new releases a day before the official release day!

    They're a one stop shop for everything... rentals, purchases, reviews, cheats, trades... They blow Blockbuster out of the water on selection and game condition. I don't know how many times I rented a game from Blockbuster only to get it home and find it so scratched up I couldn't play it. That's if I could ever find one in stock which all adds up to why they're going out of business.

    Gamefly actually has quality control. I've never gotten an unplayable game from them and their rentals are a fraction of the cost.

    Andrea 10/20/09 11:16AM

  • Gamefly has been awesome for me. A lot of these negative comments are just not true.

    I called customer service once and reached a lady almost right a way. 100x better than most companies were you wait forever to speak to someone who doesn't speak english.
    Been renting from gamefly for over 3 years and Gamefly has been around since early 2000 and is definitely legit.

    1. It's the best way to get games.
    2. It's the cheapest way to get games.

    After a while of using it I started to relize how much I used to spend on games. So I started to think about that and realized that over a year I spend, with Gamefly, a little over $200. At new game prices $200 equals about 3 games. In a year with gamefly I play 30-40 games easy. Of course some I rent and send right back cause I don't like em, but then that to me is priceless in and of itself

    chanvan 9/23/09 6:48AM

  • You guys make it sound way worse, and you're not even probably doing it right. In order to get a new game before they're all rented out, you return one of your current games before it comes out. I got all the new games the first day. They aren't gonna reserve a copy for you, who sends in your rented games on the day it comes out. Sometimes it doesn't work I guess, but That's never happened to me. And yeah they do have a customer support, it's this number and you gotta call in pacific Time.

    Anonymous 8/18/09 12:58PM

  • For Customer service I give them a 4/5.
    For what they offer: 5/5
    I used the "report problem" link at the bottom of my gameq. Got an email later in the day from gamefly, problem was fixed and my first 2 games in the q shipped. What I'm doing now is keeping one game while I send back the other, that way I always have a game and dont get pissed at my mailman. For the two game plan it's $23 per month, comes down to a few bucks a game. m a fan.

    scott 7/20/09 8:13AM

  • Gamefly is awesome. We've had it for a year now with no issues. I saw the comments here and had to say something. No more than a day or two between games, never a "stuck" que. Gamefly is all automatic, choose the games you want and they ship them out when they have them, availability is there to help, I don't fill my q with games that aren't available. But i've found availability is constantly changing, they do have the biggest stock out there.

    Games take about 2 days for games to arrive. For returns I drop the games at my post office that uses fast return and the game shows up returned next day.

    I rent games for 3 consoles and figure gamefly has saved us over $500 because we rent most of the games we used to buy.


    Jason P. 6/3/09 7:13AM

  • Just got off the phone with customer service. Followed the instructions and got a real person right away. They're sending a replacement for a scratched disc I bought. A lot easier than getting on they phone at my bank.

    Gamefly has been really good. Been using it for about a year now. We end up renting about 5-6 games a month and the price and convenience beats any other renter i've tried. Havn't found anyplace with as many games and features.

    I never have had an issue with credit card billing and gamefly. I'm really surprised how people are shocked when they're card get's charged, this is how ALL subscriptions services work. If you don't cancel your trial before it's up your going to get charged for the month. Big shock. Maybe it's there first credit card or something. Either way gamefly is a Better Business and Verisign member, so you know they don't practice what some people are claiming here.

    Stacy 5/12/09 10:35AM

  • Gamefly is great, don't listen to these trolls.

    I called customer service once and a lady named Denice was extremely helpful and answered my questions.

    During the trial period after the first games I knew I wanted to keep the subscription. They charged my card around the 11th day. The price is really good ends up saving me a lot on gaming expenses. I can budget $20/month to video games for 2 at at time and have all I can play for any of my systems.

    They also have a brand new website that has some nice features. But this is about customer service and my experience was A+

    mequine 4/30/09 1:28PM

  • These anonymous comments claiming gamefly is a rip off are 100% false bs. I've used gamefly for years and never had 1 problem. The sytstem works, so good, I've played about 15 games in the past 3 months. Gamefly is a very reputable company that has been in business since 2003 and millions of people use it.

    1.They charge your card as soon as the trial is up, unless you cancel beforehand. This is how all subscribtion sevices work, nothing new, if you read the details you would see that.

    2.In 3 years of renting from gamefly I have never received an unplayable game.

    3.Gamefly has never mischarged my credit card.

    Just don't leave comments that aren't true people..

    Dan T. 4/18/09 7:26AM

  • I personally like game fly they did charge the twenty in the free trial but they refund it back they just make the money is there. other then that it's a great place

    Anonymous 4/13/09 3:02PM

  • We really love gamefly. Had one issue in the past 2 years of using it that I had to contact customer service. We got a game that wouldn't play. I used the website to contact customer service, got a reply a couple hours later, the next day shipped out a replacement the next day. I was actually pretty impressed. So when I saw all the comments I had to post my experience.

    Overall I still think it's the best place to get games. For $15/months we've probably played 15-20 games since January. It has saved us literally hundreds of dollars compared to buying games.

    techme 4/10/09 8:32AM

  • I've never had a problem with their customer service, they've always been very helpful and it's really easy to get a real person on the line. As far as the shipping time is concerned, it used to be really slow, however they've recently implemented a new system...so when u mail your game out, the postal service will scan the barcode, and Gamefly will send your new game out as soon as they get that code, instead of having to wait until your game arrives in their warehouse to ship your next one out.

    Anonymous 4/9/09 9:10AM

  • i've had gamefly for about a month now and i haven't had anything but goodnews from them. i get the games fast and i've gotten every game that i wanted on my list so far. either i'm just REALLY lucky or they are doing alright. it keeps up like this, i'll never buy another game again.

    Reefy Evergreen - San Diego's Fa 2/18/09 12:44PM

  • I love game fly!!!! it keeps my fiance away from me! lol also its better for people who beat games really fast like him i used to buy him $60 games and he would beat it in a week and not play it anymore so now he just sends it back and beats another its a good thing and saves me lots and lots of money

    kimay 1/22/09 5:04PM

  • I just used this number to call gamefly and it worked perfectly fine. I purchased the wrong game and they corrected the problem right away. I have been a memeber of gamefly for a while and have never had any problems with them.

    Anonymous 12/19/08 11:06AM

  • I've been a Gamefly member for over 2 years now. I have never had a problem with them. Shipping times do very sometimes depending on time of year and what holidays are happening shipping can take a little longer that I hope. But over all I recieve all my games within 3 business days 4 at the very most which is how long a letter takes to travel through the mail. They are working on getting more shipping sites so times are getting quicker. As for thier customer support I have never had a problem with them. They are always polite and curtieous to me and help to resolve my problem. Excellent company. Great way to try games without spending the 60 bucks to buy it and not know if you like it.

    Steelersfania 11/18/08 10:11AM



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