Graco Customer Service Complaints - page 2

they suck and can never get a hold of them!!! i had a problem for a few months now and the issue is still not resolved!!

I purchased a product from them, I did not use it immediately, called to check to see if it had any recalls. The lady I spoke with was rude and unhelpful. The only thing she would say is that I could go purchase a new one. Nah..not from Graco I won't!

My son is 9wks old & i had taken him out in his graco travel system. While pushing it the 2 wheels on the left fell off. I then had to push it home with the wheels missing. i took it back to babies r us & they said that they had to send it back to Graco & i would have to accept the outcome. That gave me great confidence that it was going to get sorted. Surprise Surprise it came back that i couldnt have my money back. Graco are so unhelpful when they sell faulty products

We got a new, never opened, Graco high chair. When I opened the box, the plastic parts were all scuffed up, one of the metal legs bent and scratches all over the metal.

Graco has not responded to any emails, nor can I reach them by phone. I paid 119.99 for the chair, but I bought it online and would have to spend another insane amount of money out of pocket just to send it back which would be non refundable.

I just feel like I paid a lot of money for something I could get at a garage sale for 10.00.

I don't know what is going on with Graco. We bought a Graco Touch Free Diaper Pail about a year ago and cannot find the carbon filters to replace. We have tried everything. Even trying to contact Graco directly. There was no response to an email sent and their customer service phone number doesn't allow you to talk to a representative. It only states that they have a high volume of calls and to try their website... ha!
Makes me concerned to buy anything else from their company.