Posted by USArmy Vet
Today my husband, a military veteran, went to home depot. We have been loyal customers for 20 years with their credit card. We continually get coupons for 10% off. We cannot use the coupon and his military discount at the same time so opt always for the military discount. He has gone online multiple times to register as a veteran and gets kicked out at the final stage every time. He has communicated the issue and was told they were aware and to keep trying. Today with $800 of product he was told they would not honor his military discount because he wasn't registered. He explained the issue and was advised there was nothing they can do for him. He had to figure out how to get the site to work all while acknowledging it was a known issue. He could use a coupon but would have to drive the 35 minutes home and get it. Lowes simply allows you to get the discount with your drivers license. Lowes will now be making $800 and gain a new customer all because Home Depot cannot make life easier on a veteran. Congratulations to Home Depot.