Hoover Customer Service Complaints - page 3

Bought a hoover pet power dash cleaner off Amazon.. 5 minths later motor went bad.. Email communication was good for about 2 weeks.. Said send pix of cut cord model number etc. And would send new one.. Been a month and ZERO communication... So sad that a tine tested business has gone to the dogs.

NEVER buy a product (vacuum cleaner) from Hoover Candy EVER. The products are a POS and break constantly. If you try and get a refund, it's IMPOSSBLE. In fact, it's impossible to EVER get in touch with Hoover as they NEVER answer the phone or email and it takes MONTHS to make contact. It's an absolute joke! Hoover has the WORST customer service of ANY company in the WORLD, and seeing as I RUN customer services programs around the world, I know what I'm talking about. Just don't bother! Buy ANY OTHER brand, you will NEVER EVER get any decent use or recompense out of Hoover.

I am really wishing I'd have seen this before I purchased my Hoover Smart Wash carpet cleaner. It lasted only 9 months when the brushes stopped rotating.

I checked YouTube, figuring it was something simple like a worn belt, but there is nothing there. I contacted customer service and noted:

1. They do not give the company name until they tell you they're too busy for your call. (That should have been my first clue.)

2. I provided my e-mail address asking for guidance and AFTER A WEEK, they finally responded to say that they needed model and serial number. Okay... but there's only one version of the Smart Wash, but whatever. I'll comply.

After several more days, they again requested model and serial number, along with my address and phone number. So, not only are they selling worthless products, but now they're going to sell my contact info. NOT HAPPENING. Oh, and they want the receipt. Not sure why, but I responded that I don't have it, seeing as I expected the product to work more than a few months.

They also suggested that I make sure the nozzle is attached. I asked about that, as the brushes are NOT connected to a nozzle.

Clearly, the e-mails are robo-responded, so now I am 12 minutes into sitting on hold Wish me luck on that. I am seriously regretting my purchase.

Purchased a $200 carpet cleaner only to find 2 years later its broke. I have barely used this thing only on a few area rugs in my home as the home is mostly wood floors. I purchased my model for the features it had. I am not being told that the most comparable model is a lower end model with out my features. I asked for monetary reimbursement and was told Hoover doesn't do this. Since they had me cut the power cord, i cant take it to have it serviced elsewhere I am being told I have to accept the lower model or nothing. This is my first Hoover purchase and will never purchase again. I have had Bisell and never had this problem before. I spoke to a supervisor who was helpless as well. This is not my fault that Hoover doesn't make my model any longer, but I do expect as warranty states comparable or better. Well there is no comparable so why is the lower model being sent? Horrible customer service.

Vacuum broke in less than a year. It's covered under warranty but Hoover customer service is making it a complete nightmare. They actually want me to send the broken unit back at my expense before they will do anything. For a vacuum I paid $100 for, the cost of shipping it back makes zero sense, and they know this. I'm going to write it off, but everyone should know this company is an absolute nightmare to deal with. I suggest you avoid purchasing Hoover products because if you ever have a problem, which is likely at some point, you will not be at all happy with their astonishing lack of customer service.

THE WORST CUSTOMER SERVICE!!! I ordered the NEW Hoover Wet vac. On the same day I also ordered the new Bissell Crosswave Max. I received my Bissell a week later. My Hoover took an additional week and a half to arrive. There was NO comparison between the two machines. The Bissell literally wiped the floor with the Hoover. I ended up sending both units back on the same day. I received my refund from Bissell within a week. 5 weeks later and 6 phone calls later I am STILL WAITING FOR MY REFUND. In addition, they never sent me the correct number of return labels to send the unit back along with a mini vac I ordered. That alone took 2 phone calls to get rectified. I bought the Hoover because it used to be a trusted name in the vacuum industry. NO MORE. NOT ONLY WILL I NEVER BUY FROM HOOVER AGAIN, I WILL ALSO MAKE SURE NONE OF MY FRIENDS OR FAMILY BUY HOOVER AGAIN. TERRIBLE DOESN'T BEGIN TO DESCRIBE WHAT A MISMANAGED COMPANY IT IS.

Have the vacuum wind tunnel Hoover. It is not working well. Keeps getting plugged up and I have hardwood floors. I use it every other day and while using it to plugs up. I empty between uses but should not while in use. Please advise

I received a 1974Y approximately one month ago. The unit itself was determined to be faulty and Hoover sent a replacement.



The new unit arrived today, but it does not charge (I am currently on the phone with a supervisor - - and after multiple requests to speak with his supervisor - he is just simply staying on the line and saying nothing. It has been approximately 5 minutes now.



I can not say strongly enough how difficult customer service has been with this company. It has been a complete nightmare.



If

Long Time Hoover Owner. I Purchased M# Uh72615....i'm Putting It Together Looking At The Book & Parts That Go With It. This One Is Pet Friendly . I Need The Pet Parts That Are Missing Out Of The Box.
H Upholstery Tool
I Articulating Upholstery Tool
These Items Are Missing...m Understanding That Hoover Puts Differant Parts With Differant Vacuums....the Last Hoover Was A Pet Vacuum Came With All Parts Shown. I Expect The Same As This Unit Was More Expensive

Worst customer service ever. Was on hold forever. Somebody woman picked the phone up and then all you can do is her breath after saying may I help you. Hung up called back 20 minutes later some guy answered who identified himself as Ann. Explain to Ann that I had just bought this vacuum cleaner today and there was a wheel broke. Asking , could they just sent me a replacement part . Ann told me to just take it back to where I bought it and get another one. I told Ann if I took it back I would not be buying the Hoover and could he just send me the part. Ann said he didn't care and forl me to just buy a different vacuum cleaner.With customer service like that why would anyone buy HOOVER or any TFC products.

I had 3 days left on 1 yr warranty steamvac spinscrud50 model F5914-900 when multiple problems happened. Hose pump broke, turbine going out, floor brushes not spinning properly. On 3.12.18 took this machine to my local Hoover dealer and service center to get this diagnosis. I have already paid the local Hoover dealer $20.00 to diagnosis and fix the leaking problem & to release my property back to me. I have used it twice on 1 room of carpet and the spill pick up hose attachment 10-12 times over the last 362 days before it malfunctioned and leaked a gallon of water onto my floor. Over 2 days, 6 calls to 800#, talked to 4 different people that would ID themselves, 2 were nameless and over 4 hours on phone ( 25 mins. on hold before they would answer). I talk with Chris that has ID'd herself as tier 2 customer service supervisor in Glenwillow, Ohio. During the initial conversation with Chris she is very rude. Out of her mouth comes the words I DON'T CARE a minimum of 2 times during our first conversation. IS THIS HOOVER'S NEW BRAND? Is this how Hoover is training their customer service employees? In any context should a customer service supervisor ever mutter those 3 words to a customer with a valid warranty problem let alone to a 3rd generation, loyal 35 year plus customer as I am or was? During this conversation she says I can't have the local dealer repair for me , I must drive it 60-90 miles away still in my state of Ohio or mail it there which will cost about $55.00. Tells me she needs to research this and call back. I will give her credit for actually calling me back. During the 2nd call her next offer is to send me $50.00 worth of cleaner for a machine that isn't working up to par. I laughed, said i wasn't wanting cleaning solution for a machine that I can not use. Her next solution is to return this lemon(cost is still on me) and get a replacement WITH NO WARRANTY (reconditioned- no doubt) and a $20.00 bottle of cleaning solution after I mail her receipt copy and after I pay and return lemon machine to a Tennessee zip code. She would not give me the rest of the Tennessee addy. Said she would call me back again after I mail her my receipt with the rest of that address. This will cost me a minimum of $75.00 now. Before the conversation ends I told her I am not happy with this solution. I should not have to pay an amount that is more than half of what this lemon cost me new. During this last conversation with Chris, tier 2 supervisor at the Glenwillow OH Customer service, proceeds to tell me a minimum of 3 more times I DON'T CARE. When I asked to speak to her supervisor or another supervisor, she cackled that she's it, take it or leave it," there isn't anyone else that is going to make me a better offer or even bother to call me back".

I purchased the Hoover J16A TE two weeks ago. This is the BEST vacuum ever!!! I went back to Meijer to get another one but to my dismay...they were all gone.! This vacuum is light weight, has great suction and the cord is a very good length. Where OOO where has this vacuum been all my life? I am 68 years young and I have had many vacuums in the past, all brands, both canisters and uprights..but this is the BEST ever!!!

My company wanted to purchase $17,000 worth of vacuums through my normal vacuum vendor that I have used for years. The service he provides outweighs any other vendor I have ever used. Hoover refused to sell to us through them because one of their reps sent us a quote over 8-months ago. I refuse to do business with that rep because I have no confidence in her or her abilities to provide the service I am used to and require. So we are going with Proteam and will never do business with Hoover!! Horrible customer service.

Hoover is denying a part for my vacuum which is still under warranty. Been on the phone with them for at least 30 min. They keep putting me on hold. I insisted that I should be entitled to the piece that snapped off for my "wand". Seems like the "design" is faulty. Rep came back on after about 15 min and said she would try to call the warranty dept., but she doesn't think they will cover this snapped off part. They don't think that I need to have a wand holder - but, it came with the machine and snapped off, so, they should be responsible. She said she'd call me back. Why do I find that hard to believe. I will NEVER purchase another Hoover product in my lifetime - what a HASSLE, certainly not worth my time. This is one company that should just go out of business because of the way it treats it's customers.

No answers no calls back no email back. Not happy this stupid Vac almost burnt my house down. I'm not happy I spent alot on the piece of crap vacume and this happenes.

My Hoover vacume blew the wires apart shocked me bad. The wires the inside where the cord goes into the vacuum are burnt and fried. Not only did this vacume do this it also melted the red part and burnt my carpet bad. I rent and this will charge me and my landlord is not happy about it. I've called you several times and I even emailed you guys. I have not heard back from you guy at all

ZERO I've called every number. HOLDING OVER 20 MINUTES. no callback alternative recording. THE WORST HOLD MUSIC IN THE WORLD. ANY GENRE --- they play the 'lame' version of! Can't find the damn numbers!! not on the side, bottom, top, side whatever!!!
This is another example of US gone S--T. Why?? Is it so expensive to have humans answer phones? Would some billionaire compromise the amount of teak on his custom bar or something??? What glorious compromise would cost him/her/it to be HUMAN. KIND. RIGHT.
this is the vacuum. The shampooer broke! not even getting parts!!

My Hoover fridge freezer was repaired 5 times in the last 8 months and yet there is no attempt to get me a replacement. Surely it does not make sense to send a Hoover Candy engineer out so often to repair an appliance that is obviously past its sell-by date. it is annoying to have food spoilage so often especially for a 74 year old pensioner. I would appreciate Hoover to look into this matter as I have all but lost faith in the Hoover name.

Terry Tan

I have a Hoover Spinscrub 50. It is a carpet/upholstery cleaner.It stopped working after only 5 uses. It started to power on when I pressed the pedal and then just stopped. It really sounded like it blew a fuse or like I needed to hit a non-existent reset button. I have been trying to reach Hoover for days now. My first call was just me waiting on hold for 40 minutes. My second and third call attempts have been answered by a recording stating their offices are closed for the holiday. I have also sent an email. I am glad they give their employees an extended holiday vacation. Maybe I should start working for Hoover? It appears they need the help and at least I know I will have a week long vacation for Christmas. I JUST WANT TO CLEAN MY CARPETS AND COUCH!

the worst customer service I have ever received..
All i wanted was a replacemnt door condenser ... I will ring daily so it costs them more in man hours than what the part is worth!

Can you please tell me if Hoover is discontinuing self propelled upright bagged vacuums I had trouble finding bags lately. I now need a new vacuum and would prefer a bagged model but not if I can't find bags for it.I have a Hoover upright self propelled bagged vacuum for many years and it needs to be replaced I do not want to replace it if I can't find bags in the future I have model

After waiting 15 minutes to get in contact with a costumer service representative. I'm still in shock over the poor quality of service provided, the agent was very short and condescending.

I have a Hoover Model No. F5914-900. A cleaning lady has always "used" this product in her biweekly duties. I just realized that she did not know how to use the cleaner, because she never put in any solution. So it is necessary for me to move rapidly.

I have a dog and a cat. Therefore it is imperative to keep my house clean and sweet smelling.

I have contacted Amazon to purchase cleaning solution. They will not mail the product to me.

I have contacted out local COSTCO, WalMart and K-Mart, none of which sell your products.]

Please advise me where your cleaning products can be puchased locally as I no longer drive.



If these products cannot be purchased locally and Amazon will not mail me the products, how in creation can I obtain products without spending a half day in an attempt to find a supplier?

Hoover used to have the reputation as a high class product. If nobody wishes to sell the product, does that mean it is inferior so nobody will carry it?



I will appreciate a prompt response to my question.



Virginia Dickey

Long Beach, CA

Bought new washer hoover, 23 07 16, not work correctly from start , smells burning , can take days to get it start, been onto all hoover departments , no one do anything , having to buy a new washer another make , lose money £300-00 spent on hoover, it is now 19-10 16 , hoover no customer service .

I called this AM to ask a question about my new Cyclonic stick vac. I wanted to know if Model SH 20030 was supposed to swivel (it does) as I thought I may have a defective machine. It works great and does a good job for a small vacuum. I gave the above number to the rep who took my call. She said it was not right and to look on the bottom of the machine for a sticker with another model number. There was no sticker.The model number on the box was correct. As she got more irritated I closed the conversation. This was my first contact with Hoover ever and not a good one.