IHOP Positive Customer Service Ratings - page 2

User Reviews, Ratings and Comments

IHOP customer service is ranked #281 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 41.31 out of a possible 200 based upon 513 ratings. This score rates IHOP customer service and customer support as Disappointing.

NEGATIVE Comments

455 Negative Comments out of 513 Total Comments is 88.69%.

POSITIVE Comments

58 Positive Comments out of 513 Total Comments is 11.31%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • IHOP

    Customer Service Scoreboard

    • 41.31 Overall Rating
      (out of 200 possible)
    • 455 negative comments (88.69%)
    • 58 positive comments (11.31%)
    • 11 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.1 Issue Resolution
    • 3.0 Reachability
    • 2.4 Cancellation
    • 3.9 Friendliness
    • 3.6 Product Knowledge

Add your review! Return to the main IHOP customer service scoreboard page

Posted by Tammy K


Finally got back to the Ozone Park location, with a dear friend who took me for a birthday breakfast. Our server, Hector was so awesome! Attentive, caring, quick, polite, professional, I could go on for hrs! Best service we had in over 50 yrs! She actually thought of tipping him the actual bill amount! Lol

Posted by Anonymous


We eat at the Ihop on 93 ct.rd.Ocala,FL. I would like to give a shout out to an employee Thomas there.We go there at least three times a month.Thomas always gets us seated quickly since my husband is handicapped. He always makes us feel special even remembering what drinks we get
He is very proficient in his job and would like his manager to know that he is a great asset to. The company. I was in customer service for over 40yrs and it was hard to find good people and keep them. Well done Thomas. The Dooleys

Posted by Anonymous


Caroline was amazing

Posted by Ijones


I want to say the IHOP in Evanston, Illinois is the best one I've ever seen. The staff is always amiable. Every time I visit, I am never disappointed. The Servers greets me at the door with a hello and a smile. The manager Francisco runs A fantastic well clean restaurant. And because of his dedication and excellent service, and good tasting food, this location is my restaurant for life!!!

Posted by Dr. K


This evening I stopped in at IHOP Store #3314, Liberty, MO. I was so pleasantly surprised. The first thing I noticed was the cleanliness of the store, and the modern decor. But most importantly, I was so impressed with the manager, Valerie-_141, who was doubling as a waitress. The restaurant was understaffed. Valerie was friendly, competent and able to effectively multitask. She's a keeper!! The food was excellent.

Posted by Anonymous


The lady I work for and I have come to ihop 4 mornings week for 3 years, we ordered the same thing every morning, classic breakfast crepes ,hash browns and stuffed French toast, 2 of the 3 have been taken off the menu, not sure why, but please put them back!!!!! Thank you

Posted by Anonymous


I just wanted someone to know how impressed I was with the new manager and staff at your Bourbonnais location. After filing complaints 2 years ago I had quit going there. The manager last year did his best to correct all the problems so I had returned once again. The manager Jorge sent me an email asking me to return. I did and I will go back again. Thank you Jorge

Posted by Jess


Rufie # 246 was the best server we have ever had at IHOP's.
We eat at the #3152 store twice a month and we our older sons and grand children. We had 8 people here today and she handled the service better than 99 percent of the servers I've had in my 62 years of life.
She returned frequently had to check on us and brought extra napkins for the grandkids, that was a first time any server has looked at the situation and anticipated our needs without asking.
Thank you.

Posted by Anonymous


Great service by my waitress
At the oxon hill md Ihop

Waitress name is
Angie
Awesome Service!!!!!

Posted by Anonymous


Hi

I was wondering if someone could provide me with an email address for IHOP as I would like to commend a worker from the Waikiki store. Thanking you kindly.

Kind Regards
Judy

Posted by Anonymous


I'm a truck driver and went to the IHOP, In S. Meridian Oklahoma City. And the waitress was named ROSALBA, she was amazing. She went above and beyond to accommodate me and my "very picky vegetarian friend" she had a great attitude, great personality. She should be how all All/ IHOP employees should be. I hope yall appreciate workers like her. My name is Picasso.

Posted by Anonymous


I'd like to tell you what' a greT employee you have at store #585. DAMIEN FOUNTAIN. HE WAS OUR WAITER ON MARCH 25 on General Booth Blvd. he went out of his way to give information on our meal suggest something we never tried befor just so friendly and outgoing. Such a pleasure having him as our waiter.

Posted by Anonymous


I want to bring to your attention a waiter by the name of Jose Luis Hernandez (I-HOP Store # 1434, Houston, Texas). The young man went way beyond his job description to satisfy his customeres! Not only is his service great, but Jose has a wonderful way of enter-acting with whom he waits on.

A good example; I mentioned to him that his location did not supply French Vanilla Cream. The young man asked his manager to order said item; plus a few other items that put a smile on our faces! Would you please let him know how much we appreciate him. Thanks!

Posted by Anonymous


April 16th 2017 Best service and management at the Langley Canada location..great atmosphere we had the best experience. thank you please pass this on!!

Posted by Chakir


Chakir was great we really apprecaited her upbeat personality .he is very genuine and our experience extremely pleasant

Posted by Anonymous


the new one on blossom hill road in san jose california had great customer service better than any of the other ones I have been to they were right on top of things.

Posted by Unanimously


Me, my wife and friends are always visit Ihop Westbury on senior night. The food is okay. Our server is Irina's. She is always on the top and the best. What an excellent server and what a great personality. She makes our dinner enjoyable because of her service. She is awesome.

Posted by Anonymous


I wanted to leave a comment about an employee at the IHOP in Easley SC.

My husband and I visited this restaurant on Saturday November 12 around 11:00 am.
As my husband drove by the entrance the restaurant was very crowded. I told my husband to let me out and I would check on the wait time.

I am not fond of fast food breakfast.

I went in and gave my name to the employee, whose name is Barbara.
We have eaten at this restaurant many many times. My son usually complains about the wait time and the waitress. Which most of is very true.

I have never seen one of your emoyees hustle like Barbara. She was the most efficient employee I have seen at this restaurant.

We also had a very good waitress.

Barbara really needs to be recognized for her care concerning your customers

Posted by Anonymous


Want to give praise to an employee named Lourdes Clavigo in your Broad St, Bloomfield location. We were there on Tuesday, November 1, 2016. The location was seriously understaffed and Lourdes did her job pleasantly and efficiently. We were very impressed with her. Please relay this message to her manager. Thank you!

Posted by best service


Hello I'm just writhing you to let you know that you have a worker by the name of Haley at the HARKER HEIGHT store Texas that is doing a excellent job and she should be recognised for her hard work.I have never had such great service anywhere, Thanks

Posted by Anonymous


We just ate at the ihop on 7693 South Orange blossom trail with chakir as our server. He was the best. What an excellent server and what a great personality. He made our dining experience enjoyable because of his skilled service. Great young man. This was store number 36-159. He is awesome.

Posted by Anonymous


Wanted to compliment your wait staff at I Hop in High Point NC May 19 2016 around 4;15 PM HER NAME WAS KAY. She served us so pleasantly kept returning to out tablr apologising for the kitchen staff being so far behind
. The manager also apologised to us could not jhave asked for better service any where .You have a waitress an manager that should be recognized for their wonderful service.we eat there every Thursday for the senior 50 percent it is very much appreciated when u are on a fixed income. It has decreased our discount when we have to buy a soda with our meal at full price did not quite understand that but your staff was very good to explain
I beleive it may hurt your business

Posted by Anonymous


I would like to say that I went to the ihop in liberty and was waited on by a nice young man named Josh. My kids were being loud and obnoxious and he even was trying to relate to my son about the girls giving him a hard time. The service and food were excellent and we all had a good time.

Posted by [email protected]


IHOP store#4696 manager Lisa and stag excellent services and professionalism...

Posted by Meg


Tori at IHOP in ashburn virginia is the most pleasant and delightful person I have ever met that works in food service! She is worth her weight in gold! Valuable person to have! I was in town on business and was stunned by her pleasant demeanor. She's wonderful!

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866-444-5144

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