Iberia Customer Service Complaints - page 2

Flew business class from Ecuador to Madrid and on to London Heathrow - what a shambles. Iberia decided not to fly the first leg until it was over 4 hours late, rescheduled the London connection which we still missed, and arrived at nearly midnight at empty Heathrow. Worst part was no information, smirking staff at Ecuador as passengers pressed for info,re-ticketing scramble at Madrid, topped off by baggage going astray. Almost impossible to get any contact with Iberia through website or phone afterwards as they try to avoid paying compensation - I will not giveup on this.
Also, faced with the 4 hour delay they even tried to charge 5 euro for a glass of wine in the business class lounge - what a joke.
Will avoid all future travel with Iberia - organisational shambles with cynical attitude to giving customers the brush off.
My advice - use UK small claims court to get compensation.

3 times I have travel with Iberia and all 3 times they have lost my luggage. Most unhelp at the airports and with giving the correct information. All that the staff do is give passengers the run around and mis-information. Very Very poor service and do not deserve to be in the travel business. Someone in the EU or ABTA need to take some action and hold them accountable by fines and compensations. They are a disgrace !!

A little bit over 43 days ago, I went to Morocco via Iberia. I took advantage of their cheap rates (huge mistake of my part). The trip was a very long one. First, I flew from Washington DC to London. Then from London to Madrid. And last from Madrid to Casablanca. Once I arrived to Casablanca, my luggage never made it. I returned the next day to retrieve my luggage and I was able to do so. This trip to the airport cost me a lot of money. Once I asked to be compensated for the transportation fees, the agent told me that she could not do anything; however, she advised me to ask for my compensation in Madrid (during my return trip). On March the first, I was in Madrid. No one was willing to help. Spagnards refuse to talk in any other foreign language. The agent at the customer service desk was the rudest person I have ever delt with. First she told me that I needed to go to Iberia's office which was located outside of the airport. I refused politely since I did not want to get out of the airport and did not know Madrid well. She placed a couple of phone calls and told me that I was not going to be compensated because I got my luggage within 24 hours. I explained that I still had to pay for transportation to the airport. She did not care and was not willing to listen, I told her that a customer would never be treated the way I was treated by her in the US. Her answer was: "this is Spain!" She was quite sarcastic to say the least.

I made a pledge, I will never fly Iberia again.

Brux to Madrid a disaster after waiting 1/1/2 and then two hours on plane before takeoff. As a consequence all
other connections - Madrid/Malaga missed as well as Malaga/Casablanca. Also five hour wait to have ticket revalidated in Malaga (after having tickets confirmed and also of course paying in advance as we all do). No food offered during five-hour queue - hotel in Malaga unforeseen and not yet reimboursed (two months ago). Not to mention worry of those waiting for information - one couldn't rely on Iberia they knew less than the tracking device on internet. So no way will I travel via Iberia ever again.

The service is terrible, this is worse than Easyjet & Ryanair together!
You do not get food on board, you cannot take normal handluggage, yet you pay more than Easyjet. The ladies at the gate took my standard sized luggage(on their website standard sized hand luggage is allowed). Because the flight was delayed (already known then) and I had to change, I lost my luggage. Moreover, I had to carry laptop and other breakables/valuable by hand, because they did not offer me even a plastic bag. My luggage finally arrived the next night (26 hours after), I filed a complaint, no reaction (which is normal I hear from others), let alone repayment for underwear and toiletries I had to buy. All flights into and out of Madrid are delayed for Iberia and on the way back, I thus missed my connection and only arrived home on Saturday afternoon (after yet another delay). Trip from hell.

Truly terrible flying experience with the most unfriendly and unhelpful staff!! I will NEVER fly them again and recommend that no one should.