Incredimail Customer Service Complaints - page 2

Incredimail customer service has always been deplorable. I have issues all the time with no help from them except for form emails that have nothing to do with my issues. Sorry I spent money on them.

why you didnt cuncel my webmail? many times i sent mails about and nothing done.

Incredimail itself is the worst email program ever you can find on earth, it keeps crashing over the years and they use a bad database file system that keeps deleted sometimes after the crash and I am stupid too for not converting to outlook or any other email client from along time.

Also if you need to move your old emails from incredimail to outlook it's not standard and you cannot do that for the sake of god!! you just can set and look to your attachment folder and your (.EML) messages even if you buy the converter software beleive it or not you cannot convert your old emails from incredimail if your tiny database file has been deleted after the crash or by mistake (what the.... I mean why the hell a small db file is controlling your GBs amount of email data ?????????)

The worst part now... go to their forum and try to search for the most technical issues or ask the Admins then you will have 2 option, either they don't know and ask you to try this and try that or they will mostly will not reply or EVEN POST YOUR QUESTION BECAUSE YOU ASK A HARD QUESTION THAT THE DEVELOPER CANNOT ANSWER) what a bad company what a bad service what a bad people!
I lost an important 7GBs of email data because of the crash of the email on windows 8.1 and they still didn't like my friendly post and they didn't post it.

Incredimail Application has not worked for ages.
There was a supposed solution to the fault last week which enabled service to be resumed - but only for the briefest time.
I reply on emails for work.
Please help. I'm about to switch to a new server - though with reluctance and regret, as one of the reasons I stick with Microsoft is so that I can use Incredimail.

How long does it take to get a response out of Incredimail. I just renewed Plus and upgraded to Windows 10. Cannot get into incredimail and have lots of files stored there that are probably lost. If this doesn't get fixed, I want a refund on Incredimail Plus for my email address. Paid for my husbands also, and it keeps telling me it won't except his registration codes. Very frustrating.

I am patiently waiting for "Incredimail" to get their act together and get rid of the so called "glitch" from Windows 10 that has supposedly contaminated Incredimail recently. Due to this supposed "glitch", I have been without my Incrediamail for approximately 3 weeks now and I am getting fed up with Incredimail apologising for this error and the statement they "THEY" are working on the problem. Have you tried talking to "Microsoft " to get an answer to this problem. If things don't change soon, then from me, it will be "GOOD BY INCREDIMAIL!!"

Come on Incredimail get this Windows 10 issue sorted I have 118 unread messages and am getting really frustrated you will lose me as a customer if things aren't resolved soon. As for getting in touch How can you when email doesn't work

I use this for my work (business) it has not been working for the past 2 weeks
The quick fix is useless 2 mins fix is a waste of time it dont work
Can not even get my files that i set up theses are very important as customer lists Plus
some of these i have to get back to them
Seems like incredimail is useless and don't care or they would have found a way by now

Have been trying over a week to get incredimail support to answer why my Gmail account in incredimail goes out but does not receive...

My Incredimail account has not opened for the last week. This problem with the windows update is ridiculous. I need my email!! Please!! Please!! get this fixed!! I cannot use the 'walk around' method because it will not work. Wasting too much time trying to open this email.

I'd like to contact the service via an email, but my emails are not working. This has been going on for the past two or so weeks now when I either get emails or for some reason incredimail has stopped working. Very frustrating !!!!! Please do something about this as my family relies on this service for work purposes. Thankyou.

you are going to lose a lot of accounts if this problem with Windows update is not fixed soon, I will be one of them

Very very disappointed by the missing timely solving capacity of the IM-Helpdesk. One generic comment on their software problems after the upgrade of Windows10. Only a work around which doesn't work at all. Not any additional information on their approach and efforts to solve the problem for so many people like you and me. I also was a user for many years as a lifetime user but now I am going to prepare another mail programm as IM stays instable and doesn't know how to solve it. You got the benefit of the doubt IM however we are not crazy and are finishing with your software and the very bad service on the availability and continuity of your programm!

I have had it for around 15 or 20 years. I have tried in vain to find out what the error is that I have. I lost all of my email contacts and can't open incredimail at all. I can't get anyone to answer me so what do I do now? You are impossible to reach.

For the past month My Incredimail has intermitently not been working & not responding. I had Volcy support try to fix the issue with no success. I am very upset with this inconvenience & will be uninstalling very soon.
Christine Brown

have been trying for some time now to send and receive e-mail, can not get an answer, oh they will email !!!! crap I can not get my email

I, like a fool upgraded to a Gold Member today. I have tried over and over to install it.
I called and spoke to a person who couldn't speak English. I be damned if I am going to sit here all day on this PC for you. You are wasting my life and I don't like that.
I am going to call my credit card and cancel this if I do not hear back in 24 hours.

I have tried to contact incredimail so many times i am sick of trying, i have b een a live long member for over 13 yrs and they dont even bother to contact me, i cant even open incredimail no.

i give up, its a crock. at least give me the benefit of the doubt.

1.) Does not support Gmail second level security
2,) IMAP support is non existent
3.) Constant error --- IMAP call with system error too small
4.) Scoket error 122, Port 143

This use to be a GREAT product. They have fallen along the wayside and no longer support the product. O yes, --- Just reload it. Get a different version --- no we don't support that etc. etc. etc.

I have tried and tried installing flash player still I can't open my email. I have used you from the start, you take no responsibility.The only help I got was to ask me to do a darned survey which has nothing to do with my dilemma. I don't have time for this garbage and will remove you as my mail account. so many people are having problems, sort yourself out
Val

I can not open Incredimail. It will not uninstall fully. It will not install or upgrade. When I try to open after re installing Incredimail freezes. I have had about all I can take.

I have uninstalled Incredimail because of it's constant " Incredimail has encountered a problem and needs to close" together with the fact that it said it was downloading messages but WASN'T! I reinstalled 4 times and the problem persisted.
This was on my laptop.
On my I-Mac running windows XP via Parallels I have two users. The one I normally use has recently refused to open Incredimail past the orange envelope. (both the above were version 2.5 which is no where as good as version 2.) I get the booming "Welcome" voice, the orange envelope and THAT'S IT! The only way to get rid of the orange envelope is to reboot the computer.
What the hell is going on.
I have also reinstalled this programme 6 times to no avail.
WHEN ARE YOU GING TO HAVE AVAILABLE A VERSION FOR MAC? YOU ARE MISSING A TRICK HERE. THERE ARE NEARLY AS MANY MACS OUT THERE AS WINDOWS MACHINES.
GET WITH IT!
If you can't help me with this problem I shall ditch Incredimail totally.
A great shame as it is my favourite e-mail client and great fun. But a programme that doesn't work is worse than useless.
Colin Lambert (UK)
HELP!!

I have been using Incredimail for nearly 9 years now. It has come to my attention the more I block the more I receive trash mail If it cant be stopped I will have to delete Incredimail and go through my online subscribers email program. If its an act for me to purchase spam blocker it wont work My email is If after the net week I don't see a dramatic decrease in the junk mail I am getting I shall delete and inform my many contacts the scheme that Incredimail is trying. Sincerely Jim Poulos

I have tried for weeks to get help but to date NOTHING
can not send or receive e-mail

Incredimail 2.5 is a retrograde step from version 2.0. I have no control setting up email accounts as Incredimail makes decisions for me in setup. I have no control over settings that are applied by Incredimail.
All in all not good enough