KLM Customer Service Complaints - page 3

My flight for the following day was cancelled due to bad weather. I only learned of this from the airport website and not from KLM. On finally reaching KLM at around 21:00 I was rebooked to an earlier flight only to find on reaching the airport very early morning that my rebooked flight had been cancelled and that the airport had known of this since 14:00 the previous day i.e. 7 hours prior to the staff at KLM rebooking me.

We had flights booked from Kiev to Frankfurt going through Amsterdam. We were bringing my wifes cat with us and problems developed in Frankfurt changing terminals with our cat to catch our flights to Canada. I talked to KLM to try to get the last leg of our flight (Amsterdam to Frankfurt) taken off and I would book flights with them to Canada from Amsterdam. They wouldn't try to help at all even though they would be selling us additional flights. Also they wouldn't refund anything from the flights we no longer could use. We are never using them again.

This is the worst airline with very bad customer relationship. We were told that they over booked after we had reached the counter with no other information other than come tommorrow, no contact information. We slept at the airport with all sorts of insults and nobody attended to us. No manager, no nothing. Bad airline. Never to patronize u again.

KLM has lost any respect I had left for it. We all have horrible airline experience, bit there is something about pettiness that really wears away any semblance of quality and trustworthiness. After booking excess baggage for an outbound flight online, I received an email confirmation for the inbound flight. I called immediately to explain it was a mistake and asked for it to be changed or refunded. But the answer was no. Although the flight was 3 weeks away, I called within minutes of the booking, and it was a simple mistake for a first time user of the site, I was told it was 'impossible' to change or refund. Are you kidding me? What kind of brand begrudges a paying paying customer the cancellation of an innocent mistake? A brand that deserves to avoided. I encourage others not to make the same mistake and take your business elsewhere!

Worst customer service of any airline. I've made almost 200 international trips over the past 35 years and KLM is the ABSOLUTE WORST in customer service.

KLM and Delta combined are a complete mess. My reservations have been cancelled twice, my seats lost numerous times, I had to fight to get a flight change when a change of schedule left us with a 48 minute connection from domestic to international. And now KLM has charged us 5 times for 2 upgraded seats on one segment of our trip and I am told that nobody has any record of it (except me- emails from KLM and credit card charges). Their computer systems do not work together and trying to find someone to complain to who can do something is next to impossible.

where is KLM KLM WHERE ARE THEY THE NUMBER ON THEIR SITE SAYS 24/7 BUT NO AND IM IN A REAL BIND HERE!

I booked Ticket from klm Tehran office,
( two way) from Tehran to Vancouver and return,
I used Vancouver to Tehran flight.
My return date from Tehran to van. was Oct.05.2012, on Sep.23.2012 I informed that,my flight date has been changed to Oct.06.2012 without any confirmation and this date was not accepted to me, because I had organized all my days before booking ticket.I presented a claim letter on Sep.24.2012 to the customer service (claim section)and still waiting to reply.

I am not satisfy of KLM's customer service
and the Stafs whom selling Ticket

KLM was fine - DELTA was not. They are airline partners and better get their act together!



Booked direct with KLM. Got booking code #.

When I called in, Delta handled calls and changed booking code. WhY? Got all screwed up at AMS airport enroute to Rome. KLM resolved but it was a BIG issue they did not understand. Got to Rome on time, but Delta needs work if partnering with KLM flights. Should never change booking codes on itineraries!!



Booking code:

This is the worse airline experience I have ever had. I arrived in Ghana for my dads funeral with no bag. Day after day they can tell me nothing. They have no idea where it is or any idea when it is coming. How can they do this in the 21st century when everything is scanned. why can't they just look on a computer and tell me where my bag is. Now they are saying it will take 45 days to file an insurance claim. I will never fly KLM again

Horrible customer service..was overcharged for a second bag that I didn't even need to have, but did so for convenience. Since KLM is partnered with Delta (therein may lie the problem) and AirFrance (need I say more), they can all book and change tickets for each other but cannot refund monies or really take care of any other issues. What results is a big run around. The website is user unfriendly and cannot be navigated easily, if at all. I tried to obtain a 20% discount for a second bag online prior to check in for a flight from Nuremberg, Germany to Los Angeles, CA via Amsterdam, but could not do so. Neither could I order a special meal online. Terrible food; terrible service. Am now being charged by my credit card for an amount over the 20% discount that I fought so hard for at the ticket counter in Nuremberg. The agent first told me that only certain flights were eligible but could not tell me which ones. Then she tried to tell me that I had booked on Delta, which I did not. Finally she issued a coupon with the discount, but I was charged incorrectly and furthermore, she wrote down 2 pieces of additional luggage, not 1!! So angry and irritated I could scream. Now I'm told to write a letter and complain and send a copy of the coupon with the handwritten amount.

during a trip to triest june this year you managed firstly to loose my hand lugage[assisted passage] then lost my case as a result my passport went missing eventually cancelled with all the cost and practica lproblems getting home and renewing it I still like to travel and am going to fukouka japan next month and although your prices seem acceptable my faith in yourselves is not can you guarantee any future travel please reply with proposal'syours michael morrison

KLM has lost my luggage over 24 days ago and all I keep receiving are apologies with no solutions to rectify the situation. I've been instructed to submit a complaint online via their customer care tab, it's taken them days to respond (even if it says you will receive a response within the day). They have a twitter/facebook customer service as well, they don't have a clue what's going on and keep telling me to resubmit my complaint as they can't find it.
An airline should own up to their mistake and not have their customers pay for their error.
For those of you in this situation, look up the Montreal/Warsaw Convention on airline liability, it states what your rights are.
Next time I'm carrying on my luggage...

KLM did a mistake when I booked 2 flights to Lima. The got the spelling wrong. When I complaint the issued a 3rd ticket and charged me then for 3 tickets rather for the 2 which I actuslly had booked and took the money for 3 tickets from my account.

When I found out checking my account and complaint they said it would be refunded within a week. I complaint repeatedly and then they said it will take 4 weeks to get the money back.
This means the account is heavily burdened and they keep the money though they did a mistake and the customer has to put up with the money in their pockets for a long time. Any compensation si not even been offered.

On one occasion the operator even just hung up the phone when asking for the money back instantly.

My wife and I have always travelled with KLM and have been happy with their service on the ground and in the air.... although this time we travelled from Vienna to Vancouver Canada and my luggage was lost. I have not see or have any reply from KLM in 3weeks about my lost luggage.

Very Very disappointed in the airlines lack on customer service in this area... 3 WEEK without my luggage unbelievable huh!!!!!!

Worst customer service ever! I have been waiting over 3 months for reimbursement for my lost baggage! All they do is give you the run around! NEVER, EVER WILL I FLY KLM AGAIN!

I had a nightmare experience with KLM customer service at Budapest /Hungary airport on 08/16/2012. I had my flight back to Dallas with my emotional support dog. The flight was supposed to leave at 620am from Budapest/Amsterdam to Dallas.I arrived almost 3 hours early to check in. When I walked up to the check-in desk the KLM employee informed me that, "you are not allowed to board the plane because the dog wasn't requested on my flight."
To the contrary, it was clearly printed on my ticket, ANIMAL IN CABIN. She sent me to talk to another employee, who was rude and treated us in a very unfriendly and unprofessional manner. She kept telling me that it was not showing up on her computer.
I called USA from my cellphone in an attempt to reach Delta Airlines with whom the flight and the dog were booked..I had to hold the phone approximately 10 min until I was able to reach a representative. The Delta employee I spoke with was both kind and courteous, stating that my ticket is fine and the dog is booked. He was even able to identify the breed and weight of the dog. I gave the phone to the KLM employee who started to argue with him. When I got back on the phone with the Delta Representative, who had said my ticket was fine, did not understand what her problem was. He suggested that I ask for a supervisor.
Unfortunately, there was not a supervisor on duty that early in the morning. Therefore, I did nott have any other recourse than to not board the flight I was booked for. The KLM employee did not let me to board my flight but rather, "booked another flight which was her way," as she so emphatically stated. The end result was a cross Atlantic flight with 2 connections that added an additional 10 hours to an already lengthy trip.

I usually fly KLM, in my last trip I was horrified by the behavior of the flight attendant supervisor she was impolite and rude in away I have never seen before, she almost gave me a heart attack, when I asked to talk to somebody higher in resposibility she tried to intimidate me by threatening to throw me out of the plane during the stop to pick up passengers in the airport.

I was on KLM flight KL602 on Aug 26th. When they had mechanical problems with one of the emergency exits and needed to have 50 people leave the plane and reschedule their flights. I chose to leave the plane and cancel the flight completed unfortunatly, my luggage went on to Amsterdam. Went I got off the flight I asked the lady at the desk what I need to do to insure I get my luggage and she assured me that I didn't need to do anything that she had all my information I would have my luggage in 2 days. It has been 5 days and I can't get anyone to help me. Delta airline has tried but evedentally they can't help since my luggage went international. They can trace the luggage but not request it, KLM must do that but they refuse. I called KLM and they said I should not have listened to their person and should have gotten a ticket to request my luggage back. 45 minutes on the phone and no help at all. I am so frustrated.

worst in the world. Every person you talk to shifts you to someone else. They do not give a crap about their customers. Baggages lost for 5 days and no one cares or will respond.

Never Fly with KLM, they are so rude and unprofessonal, they don't even kno how deal with their customers professional, we lost our flight due to security checks, although we were there on time but the security checks took so long and then we were told that we mis our flight by 2 minutes, when we went to KLM help desk at London Heathrow Terminal 4, they were so rude, did not want to listen to us at all and they were keep saying us to buy a brand new ticket! although it was not our mistake that we lost flight, but they did not help us at all, on top of that they were so rude to us, I will never ever travel in KLM again!

After having tried to check in almost 15 times, the system gets directed to Alitalia and freezes. On calling the Coustomer care no, they say it is incompatibality, wonder how the Skyteam can be incompatible. I wanted to upgrade my seat, they said the internet is down. This needs some serious changes if they want to to improve their service.

I have sent several emails to your customer service per confirmation No. 5889729001. For reasons best known to KLM, every single message has been ignored, indicating KLM wishes to deflect from having to respond. Is this the sort of customer service you practice? You have my email No. You have my KLM frequent fligher No., you know the issues. So, where is your professional courtesy to reply?

Dear Sirs
I write in order to tell you how terrible was my experience traveling by KLM. This airline’s practice of overbooking left seven Brazilians, including me, returning to Sao Paulo in Amsterdam and also other nine Brazilians returning to Rio de Janeiro on another flight operated by KLM.
The assistance given by KLM at the airport in Amsterdam was correct, but an employee reacted badly when we said to her that in Brazil the practice of overbooking is illegal. She stated that KLM’s practice is current in First World countries, suggesting that our rage was an outcome of not being acquainted with the flying practices of European or North American airlines . KLM gave each of us 600 Euros, plus a day in hotel and food. But that does not pay all the inconveniences that delaying my return trip home caused me, both in terms of my work and family engagements. In short, my schedule was completely changed because of the mistake made by KLM. In Amsterdam I had to buy clothes (shirt, pants, underwear) and a pair of sandals, it was impossible to spend a summer day in that city, and embark in the same outfit.
To complete the account of my experience with KLM, the catering in the return flight was terrible, the food they offered us (and there was no choice since the second option, pasta, immediately disappeared) was unhealthy, spicy, impossible to eat.
Worst of all: I never planned to fly by KLM, I bought my ticket for Air France (London -> Paris-> Vienna-> Prague -> Sao Paulo), which operates with KLM and offered a service as I have just related.
Let me tell you that after having had this experience, I'll be careful not to accept flights operated by KLM and, needless to say, I’m telling all my friends and acquaintances to do the same.
Ana Fonseca