Lifetime Fitness Customer Service Complaints - page 2

I don't understand how you can charge $179 per month and not enforce your alleged "mask" policy. I just recently visited the Henderson, Nevada location. More than half the members are not wearing masks or they're using them as chin diapers. If members have to pay this amount to use your gym the least your team could do is enforce a mask policy to protect your members. I will be canceling my gym membership this week. Extremely disappointed. Also have forwarded pictures and this information to our local governor and enforcement agencies. I hope this location gets fined and takes responsibility for this irresponsibleness during a pandemic.

I have been a member at your Indianapols North Meridian location for 11 years. I have had to bring to the attention of the front desk people twice now about people standing around just talking and not wearing their masks. This past Saturday morning there were three people who had been standing around for quite a long time right by he machines I need to use and the front door way before I finally had to ask...." Should you three not be wearing masks?".

I'm tired of it. I'm 62 and in great health. I have people counting on me to take precautions and to stay healthy. You've got some smart aleck premadonnas in there that think they own the place and don't wear masks while they stand around and visit. Like there better than everybody else. If it happens one more time I'll call the Board of Health, Govnors @Covid Task Force, and or the media. I hope you don't t need to shut down again because your people are to stupid or cowardly to stand up for your own rules. If I can't go n there and be safe then nobody will!!

https://www.kktv.com/2020/08/20/disabled-veteran-denied-service-at-local-gym/?fbclid=IwAR2SOpvC97Pmp58X9SaELsNm2GlGbVvJ7-NR66XFsfrlIfh9ePoEmZdHnqY
Disabled veteran denied service at a Colorado Springs gym over mask policy
Senior Master Sgt. Israel Del Toro had his face , nose , ears and ends of his fingers horribly burned in Afghanistan.. But Lifetime Fitness made him leave because he wasn't wearing a mask! Absolutely shameful! This man has to suffer and cannot live normally the rest of his life because he was defending this very country that you all live in! Really hope the lady complaining about non- enforcement of mask wearing at LF reads this! I have a specific beef with these businesses and that means you lifetime fitness, who do not take the time to actually read the states mandate about mask wearing. COLORADO's very clearly states that if someone has a medical reason for not wearing one that they are exempt. But you take it upon yourself to make people feel like criminals if they can't wear one or if they say they are exempt. Shame on you! I will diss your gym every chance I get when people are talking about trying to find a new one etc.

Why aren't the employees enforcing the mask requirement? I want to be safe coming in and people on the floor are not following the rules even when they have signs posted all over the club.

I have been incredibly disappointed with the Lifetime in Fairfax, VA. Since reopening in June, the staff at my Lifetime are not doing what is necessary to keep all safe. Emails have been sent regarding masks. Masks are MANDATORY in Virginia and have been for a very long time. All businesses have signs on the entry doors stating you MUST wear a mask or you can not enter. Well, although Lifetime sends emails about masks, they DO NOT enforce it. There are no signs on the doors stating you must wear one. They let people in over and over without masks. The other night there were around 70 people working out on the main floor and only a handful of them had a mask on. This is unacceptable. Our gym just started taking everyone's temperature at the door. I asked the front desk worker today what is considered high and they would refuse to let that person in. The LT employee said, "I don't know, maybe 98". WHAT????? The average standard temperature is 98.6. This is very scary that the employees have absolutely no idea as to what is going on. I don't know if this is the fault of the GM (which I am assuming it is). Good leadership starts from the top. The GM needs to put in the time and effort to make sure ALL employees know what is going on and how to handle things. They need to put signs up in regards to masks and if someone comes in without one...turn them away. I am starting to realize that Lifetime is all about money. They talk a good game, but their actions show otherwise. I was told that the GM of our gym only wants to get the numbers up. Well...news flash....you are going to lose more people due to your lack of policy and enforcing those policies. A gym is one of the most dangerous places to be right now. Lifetime Fairfax needs to step up their game. I would love to hear back from someone as I am on the verge of canceling my membership permanently. Thank you.

Since the pandemic and the gym reopened a lot of the perks are no longer available, but the facility still charges us full price which is absurd. Gym is no longer 24 hours, unable to use steam room, hot tub and sauna. Those things alone are what I come for. Husband and kids are unable to play basketball and that is what brought them to this facility. Members should pay a portion of their membership due to facility hours and quite a few things not being open since it effects members a lot.

Just wanted to let you know how disgusted I am with your business practice. My account has been on hold at the Folsom, Ca location, and I pay the monthly fee no questions asked, even during the covid shutdowns when the gym has been closed. My issue now is, last month they charged me a full months membership, after the gym was open for TWO DAYS, and now they just charged another full month on July 1st. So far all anyone has been able to tell me is that I can cancel my membership with a 30 day notice so I'll be paying for another month as well. Keep in mind I haven't gone to the gym one single time. I can barely afford to put food on the table right now during all this and this is how you treat your customers. Absolutely disgusting and shameful and I will be taking every outlet necessary to get this exposed.

columbia md club opened today so i went to see how they responded to the shut down. I was very disappointed. really i don't feel safe. did not see any available disinfectant to clean machines or weights.
emailed my concern and manager called soon after. NASTY and condescending. Kept talking over me.
i will not put up with that.

Very disappointed with lifetime kids academy mason Ohio, staff is very rude my phone was dead by the time I reached kids academy, she asked me to go to front desk and get the pass and I did so and the kids academy staff warned me next time she will not allow my kids without the card that too in her top of her voice in front of other parents, is this the way they treat their customers and I never been insulated like that before I think LA fitness is better than that, lifetime staff at kids academy they don't even smile and are very very rude, I think I need to cancel my membership as it is not worth it.

I was a Lifetime Member for 18 years. Despite my loyalty and exemplary stays/behavior, I was treated in a very unprofessional manner at the Rochester Hills and Troy Michigan Lifetime locations. Items were removed and broken from inside my locked locker. A very expensive purse was destroyed. My drinking water was also tampered with and my vehicle vandalized while in the parking lot. Both places were involved in a "Sociopathic Game" and series of exercises. Other Lifetime members were involved and spearheaded the effort. It is very disappointing, unprofessional and unacceptable.

They give away PLASTIC razors, and they are very often left in the shower. So not only are they destroying the planet with plastic razors and Q Tips, they have you showering in shavings; i.e., blood among other things. They view customer service as showering you in useless plastic and health risks?

I am leaving a comment complaint or just a question. I just stood in line for about 15 minutes to get my granddaughter into the kids academy. I understand classes are on a first come first served basis but something has finally come to my attention. With a long line of parents bringing in their kids, most with 2-3 kids for these classes in the same age bracket (3-6) how does my 1 grandchild stand a chance? This is ridiculous. I pay like everyone else but classes are filled with almost 2-3 families.

I was really disappointed that my Pilates class was cancelled on Thursday at 1 pm in Novi MI. Gone for years with same teacher..
Gave us a reason that there wasn't enough in the class it originally was on Fridays and it was packed and then they moved it to Thursdays there was no warning to tell us that if there wasn't more people in the class that would cancel just abruptly last Thursday they told us all it was canceled we went in to talk to a manager about it I have been a member at Novi lifetime since it opened I do so gone up the machine so stay the same and nothing has been updated our class is very upset we pay to go to our class please see if you can follow up on this for me. Thanks

Just canceled my membership after 15yrs. The Canton Mi mgr is useless. Since early December there has been an abandoned car near the front door. It has been dangerous cold and I have had to walk across the parking lot past it daily. I told her about it 3 times and she said it would be removed. As of today it's still there. I will not keep paying $125 while her friend stores their car for free. Also a member had 3 machines blocked off and ignored me when I told him I would like to use one of them. I advised a trainor and he said I should just fight the guy for it. I left without working out. Very sad but after being a member since 2002 I will spend my money where the employees respect their customers.

I have walked in most recently at lifetime fitness to a dismay of experience. I am a single father of two children ages 6 and 7. I recently lost my job, and cannot afford the expensive membership. Therefore, I tried being accommodating by dismissing the formal emails, at most every month of some issue or problem at the Tempe location. Such as hygiene problems, adults with no children coming in thru the family restrooms, while my kids and I exchange, going to the kids club care to find I'm too late to be accomodated, although the club states it operates 24 7. In addition, I seen under age kids going outside, just after we got turn away many times. I felt as if it was a racist tactic then safety issue. I personally never step in the gym every month to benefit the cost, of paying for membership. For when I do, it's always an unexpected experience of hardship. I wish to close this bad experience soon. Otherwise, I will change my account on file of pay. Also, seek legal counsel

I have never had a problem in any gym. the manager treated me poorly never really let me fully explain my case and made a bad decision in a harmful hateful way. I was encouraging many other members to join. I will completely discourage and bring the tax abatement they have up to discussion with our county and town . They should not be allowed to get away with property taxes and give this service.
it just costs us all even more.
such a poor way to handle problems.

This is the worst gym I have ever been too the hotshot sales guys are unprofessional and rude. I am cancelling and will tell everyone I know to never join

Was a member at castle creek location, they changed new aquatic manager then every week it seems like the the rules changes. Before every thing was great, they adjust the rules to however it was convenient for them. Put in my notifications for canceling by 30 days like the requirements still being charged. The manager or the person who's in charge to do refund was so hard to get a hold of end email never got a response. They get me refund but the wrong amount so much hassle. They super nice when you first register after that no service. My friend have told me that they also having hard time to get their lifetime bucks. Will not recommend the castle creek location! Management team is not professional and courteous! They let everyone just walk by the family restroom to get a shorter route to the mans or woman's bathroom including the staff themselves, they don't follow their own rules but the aquatic manager was above n beyond to apply what it's supposed to be rules on member!

The facility is great and very clean. Managers specially in the Lifespa and Life cafe are very unprofessional and lack customer service skills.

Ridiculous! Lifetime fitness need to reevaluate the term "Customer Service"! They are rude & unprofessional- unless you are singing up. They provide absolutely zero accommodations, After being a member on & off for 10 years my family & I were planned on rejoining- until we were treated so horribly! Never again!

Very disappointed in the changes made to accommodate cycling classes. Zumba is no longer available and our Fit 4 Life class moved to 11:15 which is very inconvenient for most of us. I have noticed that the majority of group fitness is now paid for sessions . Jeff Mangen not asscessible to discuss any issues. This is the North Garland center on Garland Texas.

I'm a diamond member in Henderson Nevada for a year now and wanted my husband to join but your management here say that he' not considered a new member even though he will be practically a new member. I was hoping that you could at least waive initiation fee , is a shame you can't be that flexible...

Lifetime Athletic Bergen What is going on??? How does lifetime decide who gets in the GM seat? Whats the process for vetting a perspective GM candidate?!? Does anyone care in Your corporate Headquarters? Who is representing the lifetime brand ???The GM George comes across as a Weak, Flacied, bipolar, cartoon character on drugs? This person is not qualified to manage a bathroom towel attendant! He should be terminated at once!And a real GM Who inspires and motivates his employees and members not some bafoon! Jackass. With tissue and clipboard in his hands gliding around pontificating and cleaning dust off exit signs. Demote this flunkey to dishwasher in the cafe. Stop wasting your money paying a smoch!!!! I come from the Corporate world. And I've seen my share of wheelspining clowns...do Yourself and everyone a favor and flush this cumbersome terd!! Before you loose more members. I hope things change in 2017? Or I might just cancel my membership.

I would give this place negative stars if that was possible. The manager Eric Blick is one of the most incompetent person I've ever come across. I got a call from him one day falsely accusing me of harassing one of his employees. When I tried to explain my side of the story he simply wouldn't listen. He dismissed me stating 'that's just what you are saying' and 'I can't accept this kind of a behavior.' When I visited the club that day I was told I wasn't allowed to enter which was utterly humiliating and not something I had expected. Before I knew it, I was embroiled in a court case but had the resources to fight it and win the case. It goes to show the level of man management skill this imbecile possesses. Anyway I would say that most of the staff at this location is rude and self conceited. A lot of them act as if they own the place and the customer is totally irrelevant. This is especially true of the staff in the Spa section. Save your money and join a place where you don't have to deal with

Horrible customer service from the LifeTime Spa manager Jill Kunik, who is very rude, has very poor customer service skills, hangs up on customers. Ignorant General manager Gino Santia. I have left two messages with him two days ago and he has never responded. I would expect exceptional customer service from a club like LifeTime Fitness, but to my disappointment I came across just the opposite. They charge high price for the monthly membership, raising membership fees every year, but yet the club is dirty, some machines/equipment are not functional and not working. I had called the Corporate office for assistance and received zero support. I was told they support the clubs. What about the customers??? Very highly disappointed in LifeTime Fitness in Shelby Township location, MI.