LiftMaster Customer Service Complaints - page 2

Literally the worst customer experience I have ever had. I was on hold for 30 minutes only to find out that their "warranty" only covers parts, not labor. The agent, Leda and Shauna, were both unhelpful and extremely rude.

To be clear, LiftMaster and Chamberlain have both a terrible warranty and terrible customer service.

We have now been on hold with Liftmaster for 52 minutes. Unacceptable.

This company's customer service absolutely sucks. I've already been on hold for over 24 minutes at the writing of this review, on a Tuesday afternoon. Don't spend your money here - wish I hadn't! - take your business anywhere els, where they might actually respect your time and not just care about taking your money. I will never buy anything from these clowns again.

We are a general contractor out of Mass. Lift Master gave us a product that didnt work. They insisted we didnt order through Home Depot which we did. Then when she realized she was in the wrong she was extremely rude and proceeded to tell me she was sending over any remote she wants. I insisted on speaking to a supervisor who hopefully did get the correct product sent to us. We will never purchase anything from Lift Master again. I suggest no one does either. I have also put in a complaint to Home Depot and notified them of the issues seeing that they carry Lift Master products.

Just moved into a new home with Liftmaster openers. One of our remotes (373LM) does not work. Battery tests fine. Phoned liftmaster customer service and they wouldn't send me a replacement. Said it would cost $39.99 for a new remote. What a joke. They cant even replace a simple remote that costs next to nothing. I will never buy this product again.

LiftMaster and the customer service personnel are the worst. They blame everything on interference. Nothing is their fault. I had only had my garage door units for 5 1/2 months and then the remotes quit working. The company that installed the equipment tried everything, but they couldn't get anything to help. They said they would deal with Liftmaster and we haven't heard anything from them either. When they were here we turned off every circuit at the breaker box and powered up the house one item at a time....nothing was interfering going down that route. We live in the country and there are no homes or other equipment in the near vicinity to interfere.

Nothing has changed in our home and we have brought in nothing new that could possibly cause a problem. I can stand outside the car and directly in front of the garage door and it still won't work. But Liftmaster/ Champerlain customer service blames it on "something in the air" interfering with the signal.

This thing worked like a charm for 5 1/2 months and then NOTHING...completely quit working. There is Nothing in the Air.... just them trying to weasel out of a warranty.