Lincoln Customer Service Complaints - page 3

Upset after being in lock down so long Lincoln black label won't honor our certificate for a dinner. Are they hurting that much that they won't hot or what was promised when we signed on. Culinary concierge could care less. Very disappointed in Lincoln. Bah! Humbug! What a farce.

Extremely poor customer service at Dean arbor Ford Alpena Michigan. Leased a new 2020 Corsair in September and due to very poor service the outcome could've been catastrophic to me personally

I have a 2015 Lincoln MKZ with 85k miles on it and it gets all scheduled regular service. I am being told it needs a complete new engine and it's going to cost me over $9000. I called Lincoln customer service and they said there is nothing they will do. I've had cars with over 150k miles on it that didn't need this much work. They have failed to stand by their customer and their product.

Am her in United Arab Emirates, and am trying to reach the main office to submit my complaint but unfortunately I was directed to mena office whom told me that they can help me with the local dealer.

I bought a Lincoln Aviator 2020 in September 2020 and since I bought and just after 3 days I found some errors are popping out, and I went to the dealer whom told me they already sold the car now my issue is with the service center, and since that date I keep coming back to them, every time they tell me we found what is causing this problem and they change it or fix and I return again and again. At the beginning and when the errors appeared in the second time they kept the car for almost 40 days and I wanted to change it with a working car and was told it's normal issues and they can only change the car or return the money if the same issue repeated more than 3 times ?
Now I need my voice to reach the headquarters and I don't know how
[email protected] is my email Incase some one can help me

Since 1967 I have purchased 24 Ford vehicles, 19 new and 5 used. Many models, 2 Mercurys, 5 Lincolns and 17 Fords. Over the years I have seen a dramatic improvement in features, performance and quality. I recently purchased a 2021 Aviator from Apple Autos in Minnesota and even though I have only owned this vehicle for a short time I am sure I will be very pleased with it. My buying experience has not been good. After signing up, agreeing to a price and ordering the car I was told that the order needed to be converted from a 2020 to a 2021 and that the price would go up $750. When the car arrived I was told that an agreed to rebate of $2000 did not apply to the 2021. The dealer accepted half of this increase. I recently drove the car to Florida and I took it in for service. The dealer here asked me about my Lincoln Access Rewards account. I knew nothing about this so I checked into it. I found out that I should have been signed up when the car was purchased and that I would have got points for the purchase but I was no longer eligible because I waited too long.
I realize I am an old person that does not have a smart phone and is not up on face book, twitter and alike but this is all very disappointing. Everyone I have dealt with has been very polite but honestly has been no help. I am embarrassed for Lincoln and Apple Autos but if nothing is done I will go elsewhere if I am fortunate enough to purchase another car. John Weyandt [email protected]

I have had my 2017 MKX for 15 months and it's been in the shop now for the 8th time for electrical issues. Lincoln dealer has had my car for 2 weeks, cannot tell me why it won't start. They have replaced the battery for the 4th time. No one can give me a straight answer and have not given me a Loaner car. This is ridiculous!

Hello,
I am looking for help from superviser of Lincoln direction.
I have a lease of a black loaner Lincoln Navigator long and for 5 months now my car as a big issue.
My car is mostly of the time at the garage trying to be fixed and no one till je has been able to find where is coming from the problem.
I am paying $1400 a month for not being able to drive my car and the only few times in 5 months I could drive it, it's really scary.
The gear are acting really weird.
While I am driving the gears are changing by itself and I can not be in control until of my car anymore.
I can not use anymore highways.....the car is too unpredictable!! I am afraid because I am losing control of it while driving it!!
When the Lincoln garage take my car for weeks to try to fix it they give me the cheapest loaner they can and because I am paying $1400 for my Lincoln Navigator I am asking for an equivalent loaner since they keep my car for weeks and weeks.....
I have tried to asked for help with Lincoln customers service USA and spoke with Terry one of the manager.
She say the only thing she can do for us is to to call the garage for them to repair it!
The end of my lease is next coming October amd as I said it's been 5 months now that my car is not working properly!
I have asked Terry to help us out by trying to sign for another lease of a Lincoln Navigator black label since mine is defected and dangerous to drive.
She refused!!!!!
She said that " she understand" the inconvenient but we have to be patient and wait till they find where is coming from the issue!
I told her that the car was out of control amd dangerous and could have an accident with it and she still force us to keep it till the end of the lease!!!
We are paying $1400 for a car we can not use and dangerous!!!!!!
We are Lincoln customers for 17 years now and this is the first time we have a problem and never could imagine how we will be treated as bad!
All we were asking for and again after 5 months of not being able to enjoy our car was to switch for another lease of the equivalent actual car!!!
Because she told us that we have to keep this dangerous car with all the inconvénients of going back and force to the garage and begging for a loaner, I am sure that anyone from Lincoln would understand that being treated this very low way, like we are piece of nothing and nobody to help us, for the first time in 17 years, she's making us obligé at the end of our lease in October to not lease again à Lincoln......wish makes us very sad but she doesn't let us any other option!!!!!!!
We can not believe how only one person at Lincoln can be the only manger we can speak with!!!!! Terry!!!!
We don't thanks her at all!!!
She has no consideration for Lincoln customers and this is a shame!!!
She might force us to keep our defected Lincoln Navigator till October amd still paying full price for it but she will be full responsible for us not to continue to lease black label Lincoln Navigator!!!!!
Hopefully Cadillac would appreciated us !!!!!
I am going to call my insurance company to let them know about the fact that Lincoln let us drive this defected car.....I got so scared on the I95 when I couldn't control my car anymore twice that my insurance has to know that Lincoln doesn't want to do anything about it.....except "trying to fix the car"!!!!!!!
Ingrid Sabban

From the second I sat in my Lincoln MKZ Hybrid I swore I would never drive anything except a Lincoln again. My home dealership in Turnersville NJ are the most professional and dedicated people I ever worked with and completely changed how I felt about car dealerships in general.They ALWAYS went above and beyond for me.In a couple mths I was planning on buying a brand new Navigator and my fiance a loyal Dodge man his entire life was going shopping for a Ford F350. Something we would have done in 2018 until I suffered a devastating injury that left me disabled.Due to this injury we drove to many drs and specialists for my care and on the way back from one of those trips my car hit 100,000 miles and no sooner we were on the side of the road. By the time we got back we were just under 1000 miles over the 100,000 mile warranty on the transmission and sure enough like clockwork at 100,000 miles my transmission needed to be replaced at a cost of almost $8000! I owe less than that on my car loan! The service dept at my home dealer was willing to help us any way they could with the cost and told us to call the concierge service to see if they would help us.
Not only did we get a flat out NO there us nothing we can do, the rep told us there was no one higher than her I can speak to, apparently I must have been speaking with the owner of your company? She also told me there was no email or phone number I could call to speak to anyone else because a company as big as yours has no phones or email addresses??? Well if that is the case you cannot afford to loose 100s of thousands of dollars in 2 new cars now can you? So she gave me a building address and I sat down and wrote an old fashion letter to which i have still never received a response. So, over 1000 miles you lost 100s of thousands in revenue, 2 customers and I will make it my job to make sure its more than that. And literally, tried stealing $8000 dollars from a disabled woman who's only fault in all this is that she needed to travel for medical help. What wonderful customer service that is! You should be so proud of yourselves and the gentleman that work in your Turnersville NJ should be embarrassed to work for you!
Maybe I will get a response to this. My car is being fixed by a family mechanic who along with many others laughed at the the ridiculous price you quoted and that is with them installing a brand new transmission to boot!
During a time in the world like we are living this was a perfect opportunity to help a loyal customer in need, instead you are no better than any other person in this world who chooses hate and destruction,indifference and the love of the almighty dollar over the love of a fellow human being in need. I wanted nothing for free. Know that. Nothing! I never needed or asked for a hand out from anyone. But I except so much more from a company like yours. Just another great disappointment and tragedy of 2020 in my book. Congratulations for being adding to the list of horrible things I have had to endure in this awful year.
Maybe the gentleman who work in Turnersville can come to Corporate and give you a class on what Customer Service and Appreciation actually looks like, just a thought

Explained to joseph, in Flordia, that engine light had been coming on for at least two years and should be covered under warranty. He stated he would call me today after explaining the problem to Ford production management. Today is here it's been 6 days and after repeated calls and emails nobody has called me, returned my calls or emails or contacted me.
No reason for me or my family to every reach out to Lincoln, much less purchase the vehicle.

I am highly disappointed with the service and treatment that we have received from Lincoln. No care or concern for our health and safety with a car with a determined leak which has resulted in mold and mildew and health issues.

I purchased a 2019 Lincoln MKC in April 2019. Bottom line, service at the Grapevine, TX Lincoln dealership is HORRIBLE. After my first oil change, I didn't get a half mile from the dealership, and the vehicle started to miss and blow black smoke out of the tailpipes. After having to have it towed to the dealer, two weeks later, they said they could not recreate the problem, so therefore, nothing wrong with it. WTH. Within 6 mos of owning the car, the headliner started to come down. It has now been in the shop for two weeks, waiting for parts, as the service techs broke the clips taking down the original liner, and now those parts are on backorder. All I want to do is get this vehicle back so I can trade it in and get something different. This dealer has no service manager, and the service rep told me I could file a claim with Lincoln myself, maybe that would get my parts faster. What??? Why does a CUSTOMER have to file the claim? Absolutely uncalled for. Worst dealership service I have ever experienced!

I am having a horrendous time with Lincoln Customer service. My Lincoln is less than 3 years old and the Engine had to be replaced along with the Transmission!
Now, they will not talk to me about getting the vehicle replaced or bought back considering the massive issues.

I am really not happy about paying all this money for a 2020 nautilus and being told after the fact that the truck cover had to be ordered for an additional 100.00. It has made the truck space look terrible. I will not stop writing until This company waives that fee and put it in. Really you all are penny punching your customers over a part that should have been included. I'm sad because I felt that this is a quality company.just some things should not be about money. I thought when it was cleaned, the service dept. Forgot to put it back. This is my husband and I retirement truck. Will someone do what's right. We are seniors looking forward for your reply. Thank you.

I owen a 2020 Aviator. Worst decision ever. Have for a little over a month a drove it maybe one week all together. It's been in the shop already four times because it won't turn on.

I have been trying to get a hold of Lincoln about a recall on my car. Haven't yet been able to speak to a live person. I have a major concern about the safety of my vehicle and driving with my grandchildren. There is a known recall on my Lincoln MKT but there is no resolve issue as of yet. I wish to get my car repaired immediately.

My wife and I purchased a 2020 Lincoln Nautilus. This is our third Lincoln. Immediately before even leaving the dealer we noticed Sirius Radio did not display song titles or artist on the instrument cluster. Five other Nautilus's were checked at the dealer and they all had the same problem. How ever the Corsair, Navigator and Aviator worked correctly as did a 2019 Nautilus. After talking with Lincoln they found an update and sent us back to the dealer to install the update. It did not cure the problem so now Lincoln is telling us it is not a feature of the Nautilus but is on all the other new cars they sell. What a line of BS! The car was $60,000 and they won't even acknowledge they have a problem. I will never buy another Lincoln!

My problem is that I was charged $204 for a check engine light diagnostic. I knew it wasn't going to be free but I didn't think it would be over $200 just to check it. I was told it would cost me $435 to change my purge valve & $129.99 for a recommended Fuel Injection Cleaning. I can take a 6 hr drive to my old Mechanic in Virginia Beach for half that price and I'll get to see my kids & some of Navy Friends. We all know going to a dealership for maintenance repairs should be done only if you're rich. I compare major car dealership maintenance labor charges to what the US Pharmaceutical companies charge us for medication. Unless I buy another brand new car with a maintenance warranty package I don't plan on coming to a dealership for anything more than a oil change/tire rotation.

Regarding your ads with the Run and hide Mother. There are too many mothers and fathers skipping out being in charge. Kids are out of control and I just do not think your ads are funny. Yes I get the fact your cars are tops and quiet and relaxing but these advertisements stinks. EcS

I purchased a 2011 Audi A4 from a Nick Mayer Lincoln Mercury deal in Westlake, Ohio on September 21, 2019. After driving the vehicle for only a couple of hours the oil light came on. I also noticed that when I tried to accelerate black smoke would come out of the rear exhaust. I decided to take the car to the local Jiffy Lube in order to have the oil changed thinking that maybe the light came on due to the car sitting on the lot for however long. Several days later the oil light came on again. At this time I took the car back to the deal and explained the situation. The used car manager told me to take the car to the used car service department. After several days of not hearing back from the dealership, I went there to see what the situation was with the vehicle. The service manager tells me he was just about to call me and that there was nothing wrong with the vehicle. I took the vehicle home and noticed that the black smoke was still coming out of the rear exhaust when I would accelerate. After several days the oil light came on again. I took the car back to the Jiffy Lube where they topped it off thinking that they probably hadn't put in the right oil amount. The oil light went off. Several days later the oil came on again, so I took the vehicle back to the Jiffy Lube where the mechanic said that he believed something was wrong with the vehicle because I had been there 3 times in less than 3 weeks. He state that there was know way the car could be losing that much oil unless there was a leak. I told him I hadn't seen any oil in my driveway. At this point he looked underneath the car and stated that the oil pan gasket needed to be replaced because it was leaking and that there may be damage to the valves due to the amount of times I had been there. At this point I took the car back to the Lincoln dealership and advised them of the information I had just received from the mechanic. At this time the used car manager told me to take the car over to the new car service department. After several days of the car being there...again I had to call to find out what the situation was. I was told by the new car service manager that there was in fact an oil leak and that the oil pan gasket needed to be replaced and that it would cost about $700.00. She stated that the decision wasn't up to her but the used car manager. I had her transfer me to him at which time I told him that I didn't think I should have to pay for anything considering this was the second time I had brought the car back to them in regards to a problem that I told them existed the first day I purchased the vehicle. He then stated that he was will to pay for 200 dollars of the work, and then stated he'd be willing to pay 400. At this point I told him how is it fair that a consumer that had just purchased this vehicle is now being asked to pay for a problem that existed prior to me purchasing the vehicle. I asked him how is this fair. His response was "You know....Life isn't fair and that's the chance you take when you buy a used car". At this point I was definitely infuriated by his lack of professionalism and his now that I've got you to purchase the vehicle its no longer my problem attitude, that I walked up to the dealership and had a few choice words to say to him. After making several phone calls and posting a review on their website I received a call telling me to bring the car back up and they would give me a loaner and fix the car at no cost. After having the car for several days the new car service manager assured me that the problem was fixed and I shouldn't have any more problems. I picked the car up on Saturday November3, 2019. On Tuesday November 5, 2019 the oil light came on again. I had to leave work to take the car back to the dealership. Keep in mind I have not paid the first car note and I'm losing time at work not to mention the frustration. After having the car for an entire day I decided to go up to the dealership to see what the situation was because I hadn't received a phone call. I was told by the new car service manager that they were waiting on a dip stick from Audi to check the oil level. I stated to her that she hadn't sent the car out to Audi as she told me would. She said, no I want to make sure that its just not due to not having enough oil before I attempt to send it to Audi. I've since gone to the dealership 2 days in a row only to see the car still sitting in back of the dealership. I have take pictures each day. I'm still trying to understand why my car is still there and why they won't just send the car to the Audi dealership, because apparently no-one there seems to know what they are doing. After this frustrating situation I don't think I would ever deal with another Lincoln dealership due to the lack of care for the consumer and the total disregard and disrespect of the working class person.

I just had a very poor experience with a women named Sophia.Ext 77946..First i reached out to her over acweek ago and said she would contact dealership whom i already had an appt" with to get in sooner..She never called me twice on days that she would get back to me and i find in hard to belive it would hve taken her over aweek to contact the dealer.Last week she offered me an extented warrenty which today she said that she made no such offer which is unbeliveable.I must have pulled that out of the air! She was also very rude in over talking and woundn't let me speak until i started yelling at her and she still was runnung her mouth.

Bought a new 2017 MKX which was rife with problems/defects, none of which was ever corrected after many trips to the dealer service departments. Several of the problems had the potential to cause accidents, injury, maybe even death on the highways. Even though the vehicle had been in for service many, many times, when I tried to get help from the Lincoln customer service department, all they would ever say is take it in for service. The vehicle became so untrustworthy and unsafe to drive that I finally had to trade it in and get a vehicle that I could trust to drive.
As one might expect, I lost a good deal of money trading this clunker in on a new Lincoln.
I asked Lincoln to share in some of my losses and got a resounding NO. They couldn't fix the car and would not absorb any of the losses I incurred as a result or their faulty vehicle. It appears to me that Lincoln/Ford does not stand behind their product and does not own up to their mistakes. Apathy toward the customer seems to run rampant in this company. I regret that I replaced the clunker with another Lincoln and will not continue to do business with a company that thinks so little of their customers and would rather stick the customer with losses incurred by the manufacturing defects.

I Buy Lincoln Navigator 2018 Think Was A Amazing But Nothing. Every Month This Truck With Dealer All Different Kind Of Problem. Contact With Customer Service They Also Did Not Doing Anything. I Email Her 2 Days Back She Did Not Reply Yet. My Dream Become Nightmare

My MKC purchased 3 weeks ago broke down in GA leaving me stranded for 3 days incurring expenses and missing work

My name is Debbie Hoke just bought my 4th brand new Lincoln Navigator in July for Oxmoor Lincoln in Louisville
Ky... my truck had been previously driven by the manager as a demo... only one on the lot I liked tho... did not get
a better deal.. nothing, just bought it.. Night I left with it low tire light on on right rear.. they sent me around to service
to get it full.. 4 days later low tire light again... 5 days later low tire light again... called and made an appointment for
saturday since I liver 45 minutes away and own my own auto repair shop... spent 3 hours over there for them to have found a bolt
in my tire break it down patch it and scratch my rim badly... also noticed front right wheel all scratched up took home and still
yet the right rear tire would go down... now about every 2 weeks but would go down.. now right front going down pulled it
in building and it had 3 tire plugs in right front tire and patch obviously not holding correct in right rear... I called and called and called finally they made me call my salesman who said how sorry he was and if I would bring it over on a thrusday evening
he would have it ready to pick up friday and I would get two neew tires and my wheels fixed, also my navigation wont talk and
they would do an updated program... it is now end of day tuesday no one from oxmoor has called or returned my 10 calls
it has been 4 working days... My massivly expensive truck is still sitting over there and the evill woman who is my service
writer a MARLENE has not bothered to call me or return one phone call... This is my last navigator from them and make no mistake had I have had any clue as to how bad this would be I would have bought 4 new tires myself.. I think I would figure out
better customer service than I have gotten.. Been the worst experience I have ever had..

I've driven Lincoln's since 2000. Due to my recent (negative) experience regarding issues with my MKX, my next car will not be a Lincoln.