Magellan

Customer Service Ratings and Comments

Magellan is ranked #31 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 76.20 out of a possible 200. This score rates Magellan customer service and customer support as Disappointing.

NEGATIVE Comments

12 Negative Comments out of 16 Total Comments is 75.00%.

POSITIVE Comments

4 Positive Comments out of 16 Total Comments is 25.00%.

Issue Resolution

Reachability

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Product Knowledge

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Won't be using them again, we have a 2 year old model(2008) and there isn't a 2010 update(which is only available for about 15 out who knows how many units) for it, only an old 2009. Considering the products less than stellar performance and the fact that we have roads in our area that didn't exist in 2009, we'll be switching to Garmin.
Switching_to_Garmin 7/16/10 11:23AM
I sent my GPS in for repairs at which time they told me I could get a new one with all the upgrades for $80.00. Sounds nice right, only thing is I started the new transaction on March 11 and after months of waiting and moving I called the comapany only to find out my order still was not shipped and here it is May 15. Can you say wow.
Anonymous 5/13/10 9:19AM
The worse customer service ever.
Anonymous 4/11/10 12:25PM
Magellan SUCKS
my Magellan maestro 4350 started spider webbing in the middle of the screen and spread until the screen was mostly unreadable.
customer service was very nice and replaced my unit no questions asked.
the new unit arrived missing all my favorites so i paid the 80.00 to upgraded to new maps per there suggestion... WAIST of money!!!! as new maps did not have local streets that have been in area for years.
also started webbing again. I called cust. service and they offered NO HELP.
BUT offered another piece of there junk at a discount. NO THANKS. ill stick to garmin or lowrance Thank You
Anonymous 4/5/10 10:32AM
Magellan just sucks! I have one that has NEVER worked right! I called CS and they told me i needed the home charger. I baught that and it did not help. 399.00 for the GPS and 35.00 for the charger. TOTAL junk! Do not waist your money!

mj 4/1/10 9:38PM
This company's customer service is the absolute worst. They have scammed me $160 and when I call they give me nothing but the run around. If you're thinking about buying any of Magellan's products, do yourself and favor and don't
Anonymous 12/9/09 10:29AM
My brand new unit was defective. I spent $15 to send it back in. The customer service rep got the problem wrong, they sent me a replacement unit--that had someone else's initials carved into the side of it!! They sent me a USED unit for my brand new one--and shipped it in a box with all the air bubble packaging ruptured. It bounced around in that box from Tennessee to Hawaii! I cannot tell you how disgusted I am with this company. I sent in my brand new defective unit at MY cost and got someone else's headache in return. Magellan sucks.
dorkyquilts 11/19/09 8:28PM
The magellan first level customer service is horrible. I mean horrible.
Anonymous 11/13/09 11:29AM
Magellan is the worst company I have ever done business with.
Anonymous 9/29/09 1:39PM
Magellan charged me $20 for a $10 map update.
They refused to give me a refund after sending them a copy of my online bank statement. They said this wasn't acceptable proof. Absolutely intolerable that they steal money from me and then say I have to jump through hoops to get it back.
First and last time I will ever by a magellan product. I warn anyone else to also stay away!
Anonymous 8/6/09 9:50AM
Magellan is the WORST company I have ever done business with. They sent me the wrong USB cable for my GPS and it took over a month to get somebody on the phone who could actually help me. They kept having problems with their computer system do they said, twice! SO they would have to have someone call me which never happened, twice! I finally got someone say they would give me a refund and proceeded to want me to write down a 12 digit RMA and an address and they wouldn't send me an email with the info because they say some people say they don't get the email! Then the rep asked me if I wrote it down and accused me of not writing it down!And of course they were from India... Had a hard time understanding them. I will NEVER own anything from Magellan again.

jml 7/22/09 4:02PM
First of all I will never purchase a Magellan product again. Having to pay to order a hard cover instruction book was the first thing that turned me off. Next your product service sucks and finally your product is unreliable. While driving it just dies on me and it's brand new. Compared to my friend's Garmin it's like comparing a Caddy (Garmin) to a pedal car. I was on my way to a hospital this morning for outpatient surgery and the gps simply decided to turn itself off and it's programmed to stay on continually. Thankfully I allowed an extra half hour to get where I was going.
Anonymous 4/23/09 3:53AM

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I have spoken with Magellan several times. I have also read through emails they sent. All were understandable. When the problem could not be resolved online or phone I was given a replacement.

To anyone with a problem; find the reset button and press it for a count of 10. If that doesn't work pick up the phone.
ladygray 8/22/09 8:29AM
Magellan Maestro 4050 is a pleasure to use. I had a problem updating the Maps -- in trying to do so the unit froze and would not respond. The company sent me an RMA and replaced the unit within a reasonable time. I like the voice and street directions.
efm411 8/20/09 11:36AM
Actuall, and surprisingly, I was able to reach customer service in a jeffy, I mean instantly answered by vey friendly and eager to help personnel. The device was replaced, no question asked.
countbernadotte 8/17/09 1:11PM
I always heard that Magellan customer support is poor. But that is NOT my experience. I have contacted them twice - once because the unit would not charge (after a year of moderate use). The second time because the replacement unit they sent mysteriously does not speak the street names (text to speech), as it should. Both times they were prompt, courteous, and helpful.

Sure, it would be better if there never were any problems. But that's what customer service is for - to take care of problems you wish you didn't have.

In my experience, Magellan gets high marks. I can think of many companies that would do well to provide the customer service I have received from Magellan.
William S. 6/22/09 3:14PM

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Contact Information

Customer Service
800-669-4477

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