Marriott Rewards Customer Service Complaints - page 3

To whom it may concern:

I am very disappointed in your promotions. I was first influenced to choose Marriot over my normal Hilton stays because of a promotion that indicated if I stayed there so many times in a short duration, I would be elevated to Gold Status. However, during my attempt to achieve this I stayed at the Resident Inn in West Palm Beach but because my night was refunded due to poor quality and poor service I was unable to achieve the needed nights to achieve gold status.
Discouraged, I went back to staying at the Hilton where I enjoy Diamond Status.
After a while I received information on another Marriot Promotion. Stay so many nights and receive free night certificates. Which I currently have three, two that are about to expire.
I really don’t think Marriot has a grasp on what travelers expect or need. The certificates cannot be used for common places and in order to use them the customer has to hopefully book a hotel and then be given the option to use them if available. In 37 nights I don’t recall being given the option to use them, nor would I really look at using them for business when I would want to use them for pleasure.
This evening I spent a little over an hour trying to find a hotel for next weekend that I could use the two certificates that were about to expire. I finally called reservations because finding a hotel online can only be achieved by trial and error, this involved more wasted time on hold. I asked the employee to find me a hotel where I could use my certificate. He asked me where I would like to go, I told him I was currently staying at the Marriot Long Wharf and that be nice if I could use the certificates for use at this hotel. He told me I could, booked the reservation, and then told me he would have to transfer me to another person to redeem my certificates. After another hold period I was informed that the certificate could not be used at this property and that I would have to go elsewhere.
That’s two promotions – Two failures!
When considering promotions I bench mark them against the promotions I currently take advantage of: National Car Rental, Hilton, and Delta Skymiles. These company’s programs are examples of efficient and guest friendly programs. National gives free rental certificates and if you want a bigger car than the certificate is good for it is applied as a discount. You don’t have to search around and be disappointed, you are informed immediately of your options. Hilton gives you points, free breakfast – or additional points in lieu of breakfast if you have to travel early, and Delta has just seemed to figure it out with their awards calendar that shows the traveler which days will cost less points and makes it very easy to plan vacations and enjoy a little fun time. Marriot programs are not only a hassle, they take the minute fun out of earning perks for future / private use.
I honestly believe that this free certificate promotion is a, “Bait and Switch”. As a business traveler, my colleagues and I select travel accommodations based on what it will do for us when we are off the clock. Many are accustomed to flying first class, receiving free upgrades, or cold drink or a bottle of water as an appreciation for our loyalty.
As a silver member with Marriot I don’t expect much, however when given a certificate based on stays in a short window, I do expect to be able to use them. Two certificates expire at the end of the month. Perhaps Marriot would be so kind as to donate them to people visiting wounded veterans. In addition, please remove me from any future promotions and stop sending advertisements to my home or email. I would rather get nothing than be constantly disappointed. Obviously the folks at Marriot weren’t stupid when they came up with these programs as it worked to get me and many of my colleagues to stay. However, I do believe you lost site of the big picture and as a consequence misled your customers into believing we were getting a good deal. I can only hope that the companies stated above don’t follow Marriot’s lead and introduce programs that give false hope.

I recently made a reservation at a marriot is Niagara falls on the Marriott's web site. I brough with my the email confirmation with the confimation number, rate and what was included. They told me I had to have another piece of certificate of with the details or they would not check me in and I would need to pay prevailing rates. Thye handed me a disk with printer files so I could go print the certificate from my email. I went to the business office that was too small for my two smsll children 7 and 11 could not fit in the room wth me. I went bac to the front desk after looking and confirmaing no certificate was sent to me with the conformation of the reservations. They then told me the certificate would have come from a company called deal finder. I expalined why would I have a dertificate from deal finder when i made the reservation on marriott.com.I went back and looked for and email from deal finder. It took my another hour on the phone with reservations and then customer care for them to honor my reservations. Customer care had to call the front desk to explain the situation and that I did in fact make a reservation on marioitt .com. I was nervous , in tears leaving my children in a foreign country for 1.5 hours in a hotel lobby iot was not safe and they would not hear of it. We are a silver memeber.

I recently complained To Marriott"s customer service RE: 20 dollar a day self parking fee at the Marriott's in Del Mar Calif. Which I view as a rip off. What do they think its New York city? Was told I would get an answer in 2 weeks. HA another big company lie.

WE STAYED AT THE JW MARRIOTT IN CANCUN


CONS- FIRST TO START WITH THE WORSE IMAGINABLE- ME AND MY WIFE CAME BACK TO THE ROOM ONE AFTERNOON AND FOUND BED BUGS ON OUR BED. i WRAPPED THEM UP IN THE CLOTH FROM THE BED THEY WERE IN AND BROUGHT THEM DOWN TO THE FRONT DESK. WHEN I GOT TO THE FRONT DESK THERE WERE PROBABLY OVER 15 AIRLINE EMPLOYEES AND PILOTS THERE WITH OTHER CUSTOMERS AND I DECIDED TO TALK QUIETLY NOT TO MAKE A SCENE. THE DESK ATTENDANT WENT TO THE BACK CAME BACK 15 MINUTES LATER AND SAID THE MGR WAS WITH A CUSTOMER AND WOULD CALL ME AT MY ROOM TO DISCUSS THE SITUATION. 25 MINUTES PAST AND NO CALL. WHEN I WENT TO THE DESK THE FIRST TIMEI LEFT THEM WITH THE CLOTH AND THE BUGS SO THEY COULD DISPOSE OF THEM. WHEN I GOT BACK TO THE DESK IT TOOK THE MGR ANOTHER 15 MINUTES TO COME TO SEE ME. THEN PULLS OUT AN ENVELOPE WITH TWO LITTLE DOTS THAT LOOKED NOTHING LIKE THE BUGS I BROUGHT TO THEM . i ADVISED OF WHAT WE HAD FOUND AND THEY TOLD ME THAT 4 OTHER PEOPLE HAD TOUCHED THE CLOTH SINCE I LEFT IT WITH THE REP AT THE FRONT DESK . i ADVISED THEY HAD LEGS AND ME AND THE WIFE CHECKED IT 3 TIMES T VERIFY. hE KEPT SAYING WE KEEP IT CLEAN HERE AND THERE WERE NO BUGS AND NOTHING COULD BE DONE. I ADVISED THAT I CAME DOWN TOOK THE RESPECTABLE APPROACH NOT TO MAKE A BIG DEAL WITH THE PEOPLE IN THE LOBBY OR THE PEOPLE ON FLOORS WHERE I COULD KNOCK ON DOORS AND MAKE THEM AWARE. HE CONTINUED TO SAY NOTHING WE CAN DO I ADVISED ME AND MY WIFE WILL NEVER COME BACK. I ALSO ADVISED WE ARE MARRIOTT REWARD MEMBERS AND WE WILL WRITE LETTERS TO THE CORP OFFICE AND LET THE MEDIA KNOW WHEN WE GET BACK HOME OF OUR TREATMENT. AT THAT TIME HE OFFERED TO MOVE US TO ANOTHER ROOM YET IT WAS OUR LAST DAY SO WE HAD TO PACK UP AND GET MOVED FOR ONE NIGHT.

When i got home i got a call from my credit card about multiple charges. I only made one charge to my card while i was there for almost 215.00 usd. My card was being charged by the hotel for over 1000.00usd. I have since had to close the card and dispute the charges making more issues with this hotel



MINOR CONS - THE OTHER PATRONS WHOM WE CAME APON THAT WERE NOT FROM THE USA WERE VERY SNOBBISH RUDE AND NOT FRIENDLY AT ALL-

WE ALSO HAD PEOPLE MOVE OUR PERSONAL ITEMS FROM POOL SIDE CHARIS WHILE WE WERE ON THE BEACH SO THEY COULD TAKE THE CHAIRS.
OTHER PEOPLE DECIDED TO PUT 12 PEOPLE ON ONE CHAIR AND SIT AND MOVE OUR STUFF RIGHT IN FRONT OF US EVEN AFTER WE TOLD THEM IT WAS OUT STUFF ON THE CHAIRS.

THAT SAME FAMILY DECIDED TO TAKE THEIR SONS DIAPER OFF IN THE POOL AND DUNK THE DIRTY BOYS PRIVATES AND BACKSIDE IN THE POOL . WHICH MADE ME SICK AND I HAD TO LEAVE THE POOL AREA. i ADVISED THE POOL MANAGER WHOM SID WOULD LOOK FOR THE PEOPLE BUT WE NEVER SAW THE MANAGER OR HIS WORKERS AGAIN. HMMMMM.


ME AND MY WIFE CAME TO THIS PLACE FOR OUR FIRST VACATION IN 2007 AND DECIDED TO COME BACK HERE FOR OUR FIRST VACATION SINCE OUR HONEYMOON

MY WIFE AND I LOVED THIS PLACE YEARS AGO BUT AFTER THE TREATMENT WE GOT WE MAY NEVER GO THEIR AGAIN

My family and I went to the Courtyard Marriott in Washington DC near the ballpark. We went sightseeing and came back at 530p at night7/7/12 to comeback to our Hotelroom not to have our room cleaned. I called the hotel and they said we will try they did by 8pm at night I dont recommend anyone to go there plus they charged my 10 year old daughter Adult breakfast and when I spoke to the Hotel Service Manager later that day they lost my Bill I called the Manager to complain and never called me back

MYSELF,MY HUSBAND AND OUR TWO GIRLS CHECKED INTO THE MARRIOTT IN NEW ORLEANS LA WE CAME IN THE HOTEL TOOK A QUICK SHOWER AND WENT OUT TO DINNER WE GOT BACK TO THE HOTEL PRETTY LATE SO WE JUST CRASHED WE WOKE UP THE NEXT MORNING SAME ROUTINE GOT BACK TO HOTEL AROUND 5:00PM ORDERED ROOM SERVICE MY HUSBAND WAS SITTING AT THE DESK BY THE BED EATING WHEN HE LOOKED DOWN AT THE SIDE OF THE BED AND TO HIS HORRIBLE SURPRISE THEIR WAS BLOOD SCATTERED ON THE SHEETS I WAS OUTRAGED STARTED LOOKING AT THE SHEETS THEIR WAS NOT ONLY BLOOD ON THE SIDE BUT ON THE TOP SHEET THAT I WAS COVERED UP WITH AND ON THE OTHER BED WHERE MY CHILDREN SLEPT I WILL NEVER STAY AT ANOTHER HOTEL I AM DISCUSTED THAT SOMEONE COULD HAVE OVERLOOKED THIS MADNESS.

It is official, I have been on hold with customer service for one hour and 10 minutes. They are not crediting me for a stay in my rewards. I remeber calling in February, right after the second stay to make sure they had it because I doubted it. They assured me they had it. Right, but back to the original point, over an hour!!!! Seriously!! Either this company is in real trouble or is too cheap to hire more than one customer service rep!

I purchased additional points for a rewards stay. I was overcharged 3X for the points. After contacting customer service, they indicated it would be corrected and was not. On my followup call, they indicated the CC number given was invalid. A new CC was given and again I wait and again I call. This time I was told the same thing. After challenging this they investigated further and advised that it was still in process. If I inadvertently take what is not mine, I make every possible effort to return. Marriott has contact info on my elite profile and still makes no effort.

I have stayed in 2 Fairfield Inn properties in the last year. The latest one was in Abilene, TX. I guess I don't understand why I have a profile, when no one bothers to look at it or the try to accomodate my requests. Not only did they ignore that, but they never showed me as being an Elite member on the sign nor did the other Fairfield Inn in Mesquite. Also since when do you stay and the maid comes by and ask if you need anything, then don't come back to make up the bed? The front desk promised more towels, then forgot which room I was in so I had to go down to pick up my towels.
At least with Hilton, which I am elite member with as well, they do their best to accomodate my requests and acknowledge my status. Marriott Elite status does nothing.
It would have been nice to have a questionaire via email to rate this hotel.

I recently spent the Memorial Day holiday weekend at the marriot in Norfolk, Va. and I was so disappointed with the service I received.Having stayed at the Marriot on many occassions in various cities, I was quite surprised. Upon arriving by car, my guest and I were given misinformation about parking by valets. They intentionally did not inform us of parking availability on the street.We deduced that this was due to the fact that the parking on the street was free.It was not until another employee informed us of alternative parking arrangements that we were made aware.After entering the hotel for check-in, we noticed that the carpet was unusally and extremely dirty. I've never seen this in a Marriott! Upon arriving upstairs to our room, we noticed that directly across the hall was a tray of dirty dishes which had apparently been sitting in the hallway for some times as flies were circling the dirty dishes and left over food.Our check-in day was Saturday at approximately 4:30pm. The tray was removed in the early morning hours of Monday,our check-out day.After entering the hotel room, we noticed that it contained no refridgerator. I specifically requested the refridgerator in the room as it is needed for my insulin medication. It had to be requested twice before arriving and when it did, it was discolored because of the many dents and on its last leg humming loudly throughout the day and night! To make matters worse,we had to request that our rooms were cleaned and beds made! However, after putting in two requests, we returned from an outing to find that the beds were made using the same linen! Make-up and lipstick stains were still there from the previous night! Trash cans still contained trash and we constantly had to make requests for towels!We tried to relax ourselves with a cold beverage and a jacuzzi visit but had to go to another floor for ice because the machine was inoperable. Little did we know that the jacuzzi would be inoperable as well. It was a horrible visit and as I mentioned before, I am very disappointed!

what has happened to the Marriott corporation in the last couple of years? Customer service is lacking considerably. It was hard to even understand the man on the phone as his english was not well spoken. And his knowledge was also lacking! Then later that evening, I tried to redeem Marriott points, and that became a HUGE hassle! And the points were never used.........
I am now at the competitors hotel. Much happier!

The Marriott in Copenhagen charges a premium but delivfers a second rate service. In the past year I have had my luggage lost, I have been asked to go to another hotel due to over booking and i have been allocated a smoking room,so much for loyalty as a Gold Member. To cap it off they charged my credit card for a stay in December last year which never took place admitted the mistake and its now April and they have still not refunded me. I spoke to Customer Services asking to speak with Mr Marriott, their response "he is too busy"

I arrived at the Lake Mary/North Marriott Hotel on 135 International Prkwy on Friday March 23@11:40am. Upon checking in with Nick(at the desk) we went up to our double bed room#330 placed our luggages down and left to sightsee..We came down from Charleston,SC to see by brother and his family for the first time in 30yrs.As I explained to the GM(Gregory)I didn't feel that I would have to do a thourogh search of my room to make sure sheets clean,bathroom clean,etc. nevertheless my daughter and grandbaby was asleep in their bed and my husband who was asleep in our bed:he slept on the side closer to the dresser in the middle between the two beds I slept on side closer to the window.Well it was pretty late and I sitting in the sofa chair watching tv and when I went to lay down I pulled my sheets back and there is this big blood stain on the sheets.Again my family was asleep so I just slept on top of the sheets to avoid contact with the bottom sheet and said I would call down first thing in the morning. I called down around 7am requesting for someone to come up and take a look at the sheets she stated no one was there and that I should have called when I first noticed it so they could have changed my room, I informed her that well my family was asleep and I did not want to wake them up due to our long drive coming in and our sightseeing day we had they were tired so she told me that I could speak to someone later. Ok the next person@the desk when I called she told me, well being that you are here under the child of an employee rate there is nothing really that can be done, I stated OH really I don't care what rate I'm on I am still a guest at your hotel she then said well being that the time that you checked in till the time that you called down again there is nothing we can do about it, I told her well I didn't think that I have to thoughly check for clean sheets upon checking in that is housekeeping job not mines so she said well the only thing that I can do is transfer you to the GM voicemail box where I left a detail message. So later on that day upon returning to hotel I spoke w/Nick again and he was even worse than the previous two desk reps..I asked him if he knew about the sheets in rm-330 he stated yes the information was passed to him and I asked him what will be done about,he stated well if your looking for some type of composation that can't be done I said well I have a complaint and I would like to speak w/someone he stated like the other two well there is noone here on weekends, I called my mom who works@Courtyard as well as my sister in law who is Courtyard Executive Housekeeper and they both advised to ask for SOM or some type of manangement staff someone should be there with higher authority, Nick advised me no. I stated to Nick that you do know that this will be reoported to Coporate,Nick in return shugged his shoulders like ok whatever then went on to say well ma'am the sheets were probably stained but we are not going to put bloody sheets on the bed I said Nick no yall did not PUT bloddy sheets on the bed the sheets were never changed from the previous guest is what I"m telling you he again shugged his shoulders as if saying "soo what"I walked off b/c I was furious that I was being treated this way..On Monday moring GM(Gregory)called and I explained everything to him and I even emailed him a picture as well of the bloody stained sheets and I have not heard a response from him yet so that is why I am contacting Coporate because I don't feel nothing is going to been done to satisfy my awful experience..He did state he would have remiburse my stay but being that I paid cash he would offer me a night stay in the future but I believe that was just said to try to out the fire. I had told him that in either June or July we wanted to return to that hotel because it was five min away from my brother and asked me to give the hotel one more chance and to call him because he wanted to meet me personally but again that was just said to try to out the fire(by the tone in his voice).I am looking for another hotel in that area because I am looking to take my family to a theme park for our first time and I hate to have another bad experience.Now I did not state to Mr. Gregory about everything I saw in the room that I didn't complain about the sheets were enough. Lets go the trashcan under the desk that had a candy wrapper in in, tissue left inside the toilet,finger prints all over the mirror door to the closet and the dust on the pull part of the desk...

We stayed at the Marriott St.Kitts Feb of 2012. The hotel put charges on our room that were not ours. We went to the front desk and they said they cleared it up. However upon our return home they proceeded to charge my credit card. I'm sitting here with a receipt that said there was nothing owed on my room. WARNING! Be sure to pay cash for everything like we did, and hold onto every receipt. The Marriott in St.Kitts has horrible records and does not ask for any identification before putting charges to your room. The gal behind the desk tried to cover this all up by trying to switch our room to an "all inclusive" because she couldn't track down who the bill belonged to.
VERY DISSATISFIED also VERY SCARY HOW THEY DO BUSINESS

Useless phone customer service (37 minutes waiting waa enough after hearing repeteadly same robo messages "...your call is important to us...).

Would be better to cancel such wasteful, fake, worthless function

I stayed at the springhill suits Marriott in Winston Salem NC and it was the worst experience ever. My mother was in a wheelchair & they treated her horrible, not mention they called the police on my step father for trying to get into the hotel through the side "GUEST" entrance after 11pm. Not only did they racial profile my family, but they also treated someone with a disability terrible. Our AC did not work & when the weather got cold, we had no heat. When we ask for some one to help us, my mother was told to get in her wheelchair and come down to the lobby to get extra blankets. Not to mention, we were billed additional 80 dollars a night for accidental damages [which we were told we would get back on check out] WE have YET to receive & no one seems to have the answers why, when you ask customer care. So many horrible things happened in a matter of 3 days. I will NEVER on my LIFE stay at any Marriott or hotel privately own by "Marriott". My advice is to book your stay anywhere but these hotels.

I have been on the phone trying to book a reservation at a group rate for well over an hour and a half. No one had any idea what they were doing. I had to call in multiple times. I was placed on hold for long long periods of time, including once for around half an hour. No one would help. They kept transferring me. No one seemed to even want to help. They all just wanted to sell a more expensive room than the group rate. They said I had to wait until Monday to call back. This was my worse experience ever trying to book a hotel room--and it is not even booked yet!

I'm a Marriott Silver Rewards member:

I tried to email customer service from their web site to ask a general question...simply wanted to know if the web site availability for a particular Florida resort were up to date and correct.

The first response said that they couldn't quote rates or book rooms via email. WHAT?

I emailed back and specifically spelled out my question again.

The second response echoed the first and added "if the site shows no availability, then there's no availability. You can contact that particular hotel direct to verify".

HORRIBLE email customer service! Their site has shown no vacancies on more than one occasion due to system malfunctions.

They lost my business this time, which would have been substantial: I'd set aside a large sum to splurge on a week getaway.Looks like I may look to go to another hotel chain...

I just called the Wentworth By the Sea Marriott in Portsmouth NH to purchase a 100. gift cert. over the phone. Well you would think that would of been the easiest thing in the world but it wasn't. I spoke with a woman over the phone who took all my info and credit card info and when she went to input the $100. by mistake it said $10000. instead of 100. Ok, that was fine and she said she fixed it, but she told me I should call "Guest Relations" to make sure it was corrected.... That's when the trouble began and I spoke with at least 8 different people and nobody could help me or look up a simple thing. The Wentworth by the Sea gentleman "Justin" was very rude and not helpful at all. Nobody would "fess" up to taking my info. and of course I never got a name because we got disconnected. I was so unhappy mostly with the Wentworth by the Sea Marriott NH. I called my credit card company to see if any charges were issued and they said none. I think I must of spoken to a ghost because it seems that nobody has any of my information. The gift certificate that I was going to buy for a gift will now be any place but the Marriott. They have the worst customer service ever!! Don't book there!!

re:
Chattanooga Marriott at the Convention Center
Two Carter Place
Chattanooga, TN 37402


To whom it may concern:

My family and I stayed at your Chattanooga Marriott on November 18-19, 2011. We were in town for a University of Tennessee Chattanooga college tour and I was unfortunately very very ill. On Saturday morning we all got up to get ready for a day at the college and to cold temperatures. Well we had nothing but COLD water to shave and shower by. We took 3 COLD showers and being ill that was not an easy task. We told the clerks at the desk at checkout and they said there was a problem with the system. I asked if we were going to get a discount and they told us that they just work there. We have stayed at your facilities nationwide for years and I've got to tell you how disappointed we were. I awake sick and have to take a COLD shower to get ready for a day in cold temps and that’s the response we get…. “we just work here”. That was very inappropriate and they should have done whatever it took to make us comfortable and happy customers. The good news is my son will be attending UT Chattanooga so we will be frequenting the city regularly over the next 4 years. The bad news is we will never stay at a Marriott property again and will make sure all of our family, friends and collogues know how bad of an experience we had!

Sincerely,
Louie

Marriott hotel was the worst hotel I ever stayed. The managers were extremly rude and unfriendly. The staff were even worst. None of these people were professional. Nobody ever cared about your happiness. You think I am gonna come back to any of Marriott hotels again? Never even it is free. You guys are terrible!!!!

[email protected]
Hello I stayed last weekend at Bay Harbor Inn Petoskey Mi. Had a great time great place. Some confusion as I thought I joined rewards club at hotel. Did not see anything on monday so I joined online. I never got my points or credit for the stay. Can someone help. I called customer service was on hold a half hour and gave up.Also tried email.
I would like to start using Marriott as I just retierd and ready to travel. HELP?

I checked in on October 8 2011 and check out on October 10, 2011, we arrived in the room refrigerator was broken, I was told to bring my crabs down stairs and put in the walk in freezer by assistant manager, however as we was checking out I requested my crabs, which was no longer in the freezer but on the floor hot, I could of received food poisoning because meats are to be kept frozen, however a black old women with a black shirt and tan pants starts to yell at me , a customer is not to brin outside into our kitchen. I explained to the lady I am a customer and I was doing what I was told and if she has a problem with it she needs to speak to the asst manager on duty, she then shouts out! I spoke to the manager and now I am speaking to you, was her respond to me. I then left the kitchen and went out to the banquet area and asked where I can get some ice to put on my crabs, because we have to drive back to Ohio. The lady who runs the banquet hall told me to go back into the kitchen and get the ice, As I entered the kitchen the black old lady starts to scream at me again, she told me to get from back there, as I was walking out she opened the oven door and the oven door hit me on my shoulder and I pushed the oven door off me, I stated that I was going to report her, she then start yelling again and stated I do not give a dam who you complain to and do you want my name? Her response I do not give a hell and I did not try to hit you but since you are standing there watch this and she opens the oven door again and the door hit me on the shoulder again, that was enough for me, That type of person should not be working over food or handling food, a person that mean, nasty and rude should not work in the kitchen because she is the type of person that would poison people food. I have made other complaints and I plan on pressing charges on that lady, she went to far when she hit me with the oven door on my shoulder, To this day I have not heard from the manager who acted like he was so concern.

I am staying at couturier Marriott now and am extremely disappointed in it-- the front desk is stupid and extremely rude..... It is 330 in the afternoon and my room has not been cleaned yet-- when I called to ask about it-- no apologies--- rather just well they have till 5 pm!!!!! What?!!! That's the stupidest thing I have ever heard!

This is a complaint,Bible Faith Church have been a customer of courtyard by marriott since grand opening in culver city,ca 3 yrs
ago. We pay our rent in cash because being a
young ministry we don't have a credit card as
yet. I made an agreement with the Director of
catering to pay our rent friday @5:00pm. The
ass't mgr.Juan Carlos, refused to accept our
pymt, he said it should be paid by 3:00pm,he
is not the Director of catering,Limor Luzarri
agreed to 5:00pm, Juan Carlos, cancelled our
service, we been @ this location 7yrs prior to Marriott, it was Ramada Inn ,we held service here, this wrong for Juan to do this
please help resolve this issue, thank you
warmest christian love,
Pastor David Henderson 424-298-0559 9/2/11