MasterCard Customer Service Complaints - page 2

I have been on phone for 2 hrs being transferred to several people and nobody seems to give me same answer. say they dont keep track og payments coming I. Very poor customer service. Will be cancelling my accts real soon.

Dear Sir:Last Sunday the 16th of October I found out that around 9:30 am my Vanilla debit Master card had been wiped out for $258.56 while I was sleeping.I'm from Saratoga NY and a company in Arizona did the theft.then I when I contacted the company that's on the card they took all my information by sending me the forms in my e-mail and told me that it would take around 3 months for them to come to a decision and that I might not get my money back.What kind of system is this.Your company should do something with your programs and cards and protect the very people that keep you in business and your jobs.thanks Henry Matteo

Victor Fry Maybe you could explain to me why Master Card have taken my daughters money from her debit card. We know its an Indian who runs it now, and we all know that Indians don't pay anyone.

The representative my family and I got was absolutely impossible. Refused to listen to our situation. Refused to let us cancel the card. Thank God the calls are recorded so management can maybe look into this guy.

Rep: JEFF.
Staff ID: 3676

Situation:
I am the subsidiary card holder (SCH) having issues with my card (card was getting denied). I live with the primary card holder (PCH) and we decided to call HSBC Mastercard to find out what was going on. Our first rep. was patient and willing to listen to us, the PCH gave his information and consented to having me speak for myself, which the rep. was fine with. I told him my situation and he looked into my account for me. Told me that the last statement was already paid for, and the card was getting denied because I had exceeded my limit from September 11 until today (September 20). There was a fee for going over the limit (that's fine). He explained to me what options I had available to me and what I can do from there. We ended the call (I was stupid and forgot to ask for his name), and I looked into my statement online and realized that I currently do not exceed the limit as he had said. The only possibility I would have exceeded the limit is if the last statement I paid for was added onto the current one. So the PCH called back for me and unfortunately the rep we got JEFF.

Jeff did not want to talk to me, even with the consent of the PCH as he felt (in his words) he "knew enough about the situation without talking to me". He wanted to talk to the PCH even though the PCH had no idea what transactions I made, my balance, etc. He said there was "very confidential information that he can only share with the PCH". The PCH expressed that he was NOT comfortable talking to the rep and he did not know enough to speak on my behalf. The rep completely ignored what the cardholder said and prattles on about the statement. The PCH constantly offers to pass the phone to me and reminded the rep that he is CONSENTING to have me as the SCH speak for myself. The rep makes excuses saying that this will be troublesome for the PCH if he has questions that I (as the SCH) can't answer. PCH says fine, he is consenting to a conference call between all three of us and if there is information that cannot be shared, the rep can request for me to hang up until this information is relayed. So I pick up the phone, Jeff is still bs-ing. I interject calmly and explain the whole situation, how I already paid for my last statement, how the previous rep has confirmed that this was received, and what I should do. Jeff cuts me off and says (word for word) "I need you to hang up and end this conference call, I am speaking to the PCH ONLY." We are speechless. Jeff told us to take it up with the bank and it's basically not his problem, he is not responsible for what has happened to my statement. We are frustrated at this point and the PCH insists on cancelling his and my card. Jeff REFUSES to do this for us, DEMANDS for us explain ourselves and after the explanation, says he will not cancel our card. He interrupts the PCH constantly and is becoming increasingly, especially after we mention we want to cancel the card. We eventually end the call, and nothing is solved (thanks Jeff...).

Ultimately the JEFF did NOTHING but cause us to feel more frustrated. Now I will have to pay for the last statement (which I already PAID FOR, ON TIME), the current statement (of 9 days), PLUS the fee for going over the limit (~$30). I am tempted to look into the legalities of this issue as everything that has happened today is absolutely unfair for me as the cardholder, and to not be given "permission" from the rep to speak for myself on top of everything else.

Now I am sure why I don't have a Master Card. Can't talk to anyone!

As soon as I get back home I will request from my Bank to terminate my MasterCard Service. This is shocking I cannot believe this....??????? The level of service from them is the worse I have ever seen....

How can I get a phone number to talk to a live person about my Mastercard card this

I called 3 times now to get my debit card unblock. They unblock it but can't tell me what my next step is. Each time I've gotten different information and I need further explanation. Like I was just asked..."what is the phone number on your card?" What do you mean? There is no phone number written on my card. They are from a foreign country...not the USA...and can't ask a question the proper way. So he, Ed, tells me that I need to reset my PIN from the phone number that was set up with my card. I told him I already tried that over the weekend. So hangs up on me. VERY RUDE!!!

I closed my Master Card Aviator AAdvantage credit card because of horrible customer service -the bank and their managers have horrible customer service skills . They would rather loose an outstanding customer of 15 years over refusing to remove a small fee . The fee was incurred when I tried to pay over the phone. The call was outsourced to another country and the person was struggling with English so after 15 minutes to no avail I had to get on a flight. The managers and staff I spoke to were most unaccommodating and down right rude speaking over me as I tried to talk. I would NEVER deal with this bank and would NEVER recommend opening a credit card with them. I deal frequently with Bank of America and their customer service staff are exceptional. When Bank of America sends a survey to follow up to a conversation I find time in my schedule to complete it because they are so exceptional.
This is the first time I have ever taken time to write a negative review but I feel that strongly the principle of this .

Very un- accommodating! The card isn't accepted because it ALMOST EXPIRED!
I feel like terminating this account unless you give me acceptable service

I had received a vanilla mastercard for a gift. I had then lost the card when I found it and tried to use this card, the retail store was told no balance no charge on the card. If I had not lost this card I would have known about your so called ruling. If this is the way that mastercard can make their business grow there must be something wrong. With this world we live in once you buy the card then you must pay again to use it and then you lose all of the cards worth by not using it. What away to make money.

I don't know how Master Card does business with this BAC of Nicaragua. This bank doesn't comply with its labor laws and workers often work overtime without pay. Often workers work from 8am to 7 or 8pm Mon-Fri without overtime pay and Saturday without counting that day as an overtime day. Their shift should end at 5pm but instead they are expected to finish their job even though it goes over their 8 hours. They are neglected from collecting pay for those overtime hours. Workers can't complain because they could lose their job. Earning such a low wage of $12 - $14 dollars for the DAY. They also take taxes and social security. This is highly unfair and almost slavery. What is their syndicate doing to make sure that these businesses are complying with labor laws?? Isn't that the reason these people get taxed so that the representatives protect them from worker exploitation by these corporate organizations? Why is Master Card supporting this and not helping to make sure that these workers are being treated fairly. Do you know how much money these businesses are saving by not paying overtime to these people? They are pocketing the money, which should be paid to those hardworking individuals. In support of the workers I will neglect to handle any type of business with this bank. And MASTER CARD should stop business with BAC until the bank can guarantee that they will pay over time to these workers. Master card I will no longer promote your business or use your accounts as longest this problem persists.

Don't bother wasting your money on President's Choice or ANY other PRE-PAID MASTERCARD ! I paid $ 100.00 for the card . Paid the additional Activation fee only to find out that when you need it to buy gas it ALSO needs to be REGISTERED. That's correct .... They want all your personal information to use it even though you PRE-PAID AND ALSO give them extra money to activate it . Bad way to find out when it's late at night after work and you have to stop for gas to get home . It was declined. So today I called customer service and they really had NO good answer for this. " It's just policy " . I find this to be totally unacceptable. What a waste of time ! She wasn't even prepared to exempt me of this total invasion of privacy. NEVER AGAIN !

First complaint: Being fed a recorded message for 10 minutes, thanking me 'for my patience' - as if I had a choice!
Second complaint: Having to give the same card numbers and security answers several times over.
Third complaint: Rather than send out new contactless cards, they will wait for the renewal date - in my case over another year.
Fourth complaint: When I complained, she offered to reimburse the cost of my call - which was free in my BT package. Hardly compensation!
Fifth complaint: 'Escalating' my complaint about the above means I'll get a letter in four days time. Not surprising it takes that long - they must be sending out thousands.
I recommend Visa !!!!!

Following up...........Master Card ( CITI ) denied my request for chargeback to BOX SUPPORT in UTAH. It was fraud in the 1st place. Wanted to apply for an AOL EMAIL ACCOUNT and this company accessed my computer without every stating they WERE NOT AOL. Never fixed the computer ! After pages and pages of backup sent at Master Card request I was informed that the charge back was reversed in favor of BOX SUPPORT ! Then...........MC suggested I have someone come and verify that Box Support did not fix the computer AND on a company letterhead,
explain . At card members expense ! MC has become outrageous. Encouraging companies to steal card member information ( as in identity theft ) and allowing their card members to be hoodwinked ! Citi ( as in Citi Bank ), has nothing to do with this card. Master Card is a separate entity so be vary .

Even if you have been a card member for near 30 years ! Means nothing in the MC credit card business. Service is a thing of the past here.

I have a CITI CARD ( MASTER CARD ) also 30 years. Recently I had an issue with a company in Utah, BOX SUPPORT. Serious negative experience with Resolution Department. Customer Service received all forms of information from me to document my claim against a $ 224 service charge for NO SERVICE from Box Support, Utah. MOST IMPORTANT: I was informed by Customer Support Resolution Manager that they have nothing to do with CITI* they work for MASTER CARD and MASTER CARD dictates. Caution here, Card members don't count...they work in favor of the Service Establishments.

I was told that I may renew my card and upon renewal I was informed it would be impossible to add additional funds to the card. Dishonest at worst ignorant of their own policies with no regard for their consumers. Will never do business with MasterCard again.

After literally 10 tries, I was able to speak with a CS rep, who informed me there was nothing they would do to reverse a charge for a booking.com reservation that was wrong. I have evidence, which has been acknowledged, that the res I made, was not the one I received. I am stuck for a $287 for a room with 1 bed for 3 people in the President Hotel in Miami beach, FL. I will hammer them and booking.com next. Mastercard sucks! Use Visa!

I bought a Master Card Prepaid Vanilla and since the receipt for my purchase was lost the store says to contact MasterCard and Mastercard says to contact the store.

The card number and the code in the back of the card is 009. Now I spent almost 60$ for a 50$ card please send me an email and tell me that someone can activate this card.

Thank you



Chrystiane JoKisch

My name is Amol , Today Your Master card representative forced me to accept the offer which is he offered, I denied to accept, but he pressurized me to accept and he told me to cancel my credit card, and his behave very rudely.
How they are forced me to accept the offer.
Please confirm.

Card expired without being sent a replacement. I called a month ago prior to expiry to ask about my replacement card and the lady told me that it would be sent and arrive before actual expiry. On the day of expiry with still no replacement I called again, after waiting on hold 20 minutes the man tells me that they had sent a replacement 3 months ago. Well done on keeping track of that important info. And still another 2 weeks until I get a card I can use. Although they managed to charge me my fees on time! I'm sure all my other auto-payments will be super understanding.

Fraud charges on my card. I give them my address, name, mother's maiden name, etc. They ask for my checking account # which I don't know anymore, put me on hold about 10 times, then that they will have their supervisor call in 24-48 hours. This entire garbage takes 30 minutes (while I'm at work). In the meantime, I have fraud charges that they won't verify with me for 2 days, because you know they aren't going to call until the last minute. Thank you , BOA Mastercard for being terrible at protecting your customers and being concerned for their money/keeping them in the loop with what's going on with their account. Also, the only way I knew about the fraud charge was having an amazon order declined. They didn't call, email, text, anything! This is the worst customer service/peace of mind with a credit card you can get.

I contacted Mastercard customer service because my card expires in 5/15. I will traveling internationally for an extended period of time and requested a new card be sent prior to my departure. Mastercard would not guarantee that I would receive it prior to my departure and told me that if I did not receive it prior to my departure, it would expire at the end of the month....which would leave me without a working credit card. I spoke to a supervisor, who bordered upon rude, and absolutely lacked an understanding of my concern to be without a credit card internationally. I have been a long standing Mastercard user and will not be renewing my Mastercard as a result. Poor customer service!!!

Why did MC issue their card to Bonanzau?



Scammed by Bonanzau!

In December 2014, I paid $1,050 to Bonanzau and then recruited a new member who also paid $1,050.

Bonanzau promptly placed 9 additional â??membersâ?? in my team, who supposedly also had paid $1,050.

It now appears that those 9 members were fictional dummies, because after six weeks not one of them has shown any activity.

My 3 emails to remain unanswered â?? con address?



It seems that better known marketers do get some REAL members placed in their team and this encourages them to promote Bonanzau.

But Newbies get dummies and lose their money.



Final Score: Me and my recruit: Minus $2,100, Bonanzau: Plus $2,100



So I say: BEWARE OF BONANZAU!

cannot reach a person. This really sucks someone got my card information and he's using it and I can't cut it off. I will get rid of MasterCard first thing tomorrow.