Napa Auto Parts Customer Service Complaints - page 3

I was just in your DC parts location in Ontario, Ca located on Philedelphia st. There were 5 counter persons, three were busy and "Tom" And "Romeo" were sitting there staring at their computers. And ignoring me, apparently this is what they do according to a couple employees, Tom called me up. "Next customer please" I walked up to the counter and he still ignored me. "Romeo" had his name tag on upside down. This is unacceptable Service. Also I had a hidden camera on my person. And I will be sending random customers in there to "Mystery Shop" with video, and any further bad customer service from this location, Including my experience will be posted online and bad service. This will also be included in our nationwide project. Which will also be airing in a new series on Television. As well as netflix. I suggest you reprimand these two associates. On a better note, there were Two OTHER associates that took over and helped me, these two are the kind of employees you should have working there. Their name were Rose, and Jeff. I highly recommend you do something about the bad customer service.
THANKS.

So went to Napa to use my 10 percent discount. Was quoted a price on phone. Went to buy and use the discount. This Napa said the price quoted was with the 10 percent discount I never said anything about a discount? So quote a price I ask for 10 percent discount I should get discount. Rip city

Downstairs of the parts store Napa has a their machine shop. Running this shop is George & his wife, Delores Jones. I dropped off a 1967 Pontiac 400 block, heads, tin, and rotating assembly. I needed the block boiled, bored .40 over, & decked. The heads needed hardened valve seats, regrinding of the valve seats and valve faces, and valves re-installed with new springs and keepers. decked, cleaned, & new valve seals installed. Also needed new bearings, and freeze plugs etc. Crank shaft to be cleaned and polished.
George claims to be a Pontiac specialist, Great! Before I left, George and I talked about him stopping by my place and bringing some of the tools I don't have and his Pontiac experience, he would make sure I was assembling the engine correctly. He agreed to do this for a reduced price, which I thought was very reasonable. I offered that we could make an evening of it, he could bring his wife, and we could cook a meal or order out ,and make some of his favorite chocolate chip cookies too.
Well after being told it would take 2 month, it actually took 7 months. I found out from another customer, he was not only telling other people about my business with him, he was making me out to be a fool, for not knowing how to assemble the engine. He actually PRETENDED to be a friend, and had NO intention of coming to my place.
Worse that that, what I received back was a joke. The heads were not decked, despite needing it, the block was not decked, the valve covers were crushed somehow, the heads were full of steel shot, the crank shaft had stuffed oil holes & was not polished at all, the original valve keepers were re-used, except for one, which was did not fit correctly, I'm guessing to replace one they lost. The oil galley plugs were replaced using white water pump bolt sealer, All the valves were ground by hand, not machine, leaving three of the completely ruined. The valves were re-ground and re-installed despite 3 valves being bent. On top of that the cam bearings were scratched up badly, and he had ordered parts I did not want.
When I told George about the poor and incorrect work, he became defensive, and refused to admit anything was wrong. They offered to un-bend the valve covers, and I let them try, it didn't work, George got mad again, and his boss William then refused to pay for originals, despite that being exactly what I had. They gave me under a hundred dollars to buy aftermarket covers, and that is all they refunded me.
As for the rest of the work done wrong or not at all, William the owner said, sue me. Then he and George said they would bring people to testify against me!
There is actually more to this, and it is worse than I wrote here, but this is the basic problem. I had to take the block, heads, and crankshaft to an engine shop in Uniontown, and re-spend the money to get the work I already paid Napa for. Turns out George is a total hack and was not a Pontiac specialist after all. He just drag raced a pontiac, and that made him a specialist, by osmosis I guess.

Three generations of foreign we going to Napa went on to get a battery replaced that one bad from spring can't find receipt tells me pretty much the ticket not too many people like this new guy in town it's really getting sick man $150 a lot of money to me something to resolve fast I'll put this on my Facebook that rest of the bikers know what to look forward to I havet set A lot of of bikers owner to get lots of batteries for over 30 years from my shop

I went to Napa auto service in London, ontario with my liberty as over heating so they said they fixed the problem it cost over 600.00. I left London to come home to sault ste marie ont. but I did get 2 hours into my trip back home because it over heated again. I called them to talk to the supervisor, but he was gone, so I had talked to the guy who said he fixed my vehicle and he laughed at me and I asked if he thought my situation was a joke because i'm stuck on the side of the highway, he said no. The conversation I had with the man I spoke to was very disrespectful. I had asked if they were going to pay for the cost to get it fixed so I could continue my trip home, he said his supervisor would call me back but I never received a phone call.

Why try to return anything when they treat you like crap even though parts are unused and you have receipts? (returned items next day). Also, reserving parts online is a waste of time. Every time I go into the store I am told that they will just look up the parts I need (often times I have to force them to give me the parts I want instead of the up sell. This also negates my ability to get rewards points). I constantly purchase parts from here for customer repairs. I have always been courteous despite the level of disrespect. I frequent Napa for their quality parts (which I am willing to pay a little more for over O'reilly). I have also diverted a large portion of my customers to you as well. Disrespect has earned you a #1 spot on my blacklist. Will dissuade others from your stores.

I was quoted a price for a part n told it was in stock, at the Myrtle point, Oregon store, my son rode his bike all the way there to get it n then was told a Price of double the quote n said it wasn't even in stock!! Then the woman said she never even gave the quote, she was the only woman working!

Purchased a Timing Kit at the Skyland Blvd store and the cashier looked up the part, charged me for part, order the part and when I went back in for the part I was told that she hit the wrong key and that it would be a 100 dollars more.I Wanted to talk to the manager and she called him on the phone I wanted to talk to someone in person. I stated that I would just call Coporate she stated that the store was not part of Coporate The store is JMR 115 SKYLAND BLVD TUSCALOOSA I was call a little woman by the cashier and I am a 6 FT 233lb woman!!! Felt that I was charged for what she order

Purchased a Timing Kit at the Skyland Blvd store and the cashier looked up the part, charged me for part, order the part,I paid for the part and when I went back in for the part I was told that she hit the wrong key and that it would be 100 dollars more.I Wanted to talk to the manager and she called him on the phone I wanted to talk to someone in person. I stated that I would just call Coporate she stated that the store was not part of Coporate The store JMR 115 SKYLAND BLVD TUSCALOOSA AL I was called a "littlelady" by the cashier and I am a 6 FT 233lb woman!!! I paid what she charged and the item should have been mine!

I've been going to the Albuquerque main store since 1993 and I'm appalled by the lack of basic automotive knowledge and common sense from their counter people. In the past all the guys there were from the automotive field,(ex-techs,and management)the manager back then built and raced stock cars - very knowledgeable, friendly, and helpful crew. Nowadays, they can't do anything without an application or sku code. I recently needed 6" of vacuum line - the clerk had to look at multiple books before I suggested to take my old line and go back where to all the spools of line were, and match it up. Epiphany!!(took 20 min though,-in the past that transaction would've taken less than 5 min) This week I ordered a O2 sensor for my WD21 Pathfinder, I was given 3 choices - I chose the Bosch part, I paid in full, and was told 3 to 5 days until it came in. I called 6 days later and the person said "I can see your invoice, but I don't see if it was ordered yet" (!!) I was pretty irritated, the person said,"let me figure out what happened and I'll call you back" I waited for about 45 min. and just called back and asked for management, they said they couldn't order Bosch parts and he couldn't understand how the clerk was even able to invoice this item (NAPA is a certified Bosch retailer, so that's BS) and then he said we have your o2 sensor (budget brand) I informed the "manager" that if I wanted a cheap part I would've ordered a cheap part. In the end no calls or any attempt to communicate with me - I've probably spent 5 figures at this store and this is what I get...- sad! I've gotten better customer service at a ghetto wal-mart!

-notifier

Albemarle nc store worst management in the history of parts stores ...careless when it comes to your parts or how fast you get em .were a napa auto care center and get our parts last in line over non auto care centers and and could care less if you complain!!!! Allprofleet and auto service !!!!!!

Tbe big bald manager at the mason mi store was very rude to me!!! They remembered selling a part to me a 2 weeks ago but since i didnt have the reciept they wouldnt even give me store credit. I could of accepted that but the manager wouldnt even look at me when i asked him if theres anything he could do for me! I then asked him to look at me atleast and he wouldnt. He then said he was busy and couldnt do anything for me in a very rude voice!! He was a jerk and ill never buy from napa again

Worst customer service ever at you Gallatin tn location people behind counter very unfriendly act like I DoD them a favor by comming in no more of my money will be spent at napa

Bait and switch is what this felt like all over it. Alternator I brought in - they said they had no way to test it and would have to send it in to the rebuilder. How much does a rebuilt one cost? "Don't know" he said. Depends on what kind, who made my old one etc etc. Well, would you please call once you have a price? "Sure will" they said. Heard nothing for several days and had to call them back. "Oh I just told them go ahead and rebuild it since almost everyone decides to have them rebuilt anyway". Wow, I thought - that's pretty nervy. How much? It was just over $430!! A brand new one was $480! They also told me it would be back to the store later that day. The cost was high because they didn't have one like it "on the shelf" and of course, it was a rare type. Yet when they finally sent it back up to the store, it was definitely not my original (I had pictures). So much for not having another one similar. They lied every single chance they got. I had no choice but to put the thing in my truck and assumed the problem was fixed finally. By now I was way behind on my jobs with the whole week shot waiting on the stupid alternator. Later that night, having to stay late on a job, it's 9pm and 12 degrees outside. My truck is dead as it can be. Had the alternator tested elsewhere and it came back as bad. Now they won't give me my money back when I took it in to them. He just wrote down "Send back to rebuilder for testing" I said I don't care what you do with it at this point. You people and your lies have cost me well over $1,000 in lost work. "Well, I have to run it by the boss and we'll call you back". 3 days later they call back. "Well good news! It turns out we CAN test it on our bench tester and it tests perfectly so come on down and pick it up!" As though I never said a word to them about getting my money back. Will never do business with these liars again and I hope they lose many hundreds of thousands of dollars for their behavior. Disgraceful maggots.

At the manchester store wairing for te part i ordered last nite 7:50 store still not open employees waiting outsife. you guys are costing me money bc i have guys waitng on a part.

7:39 at manchester store in mo no one here to open.

I been buying part in Marion oh Napa for20 years 3,000-6,000 year not any more your employees mest that up contact me that not how you treat customers

My husband and I were going to buy a battery at the Napa in Hanapepe Kauai. The clerk was very rudexcited. My husband had only questioned the cost of this battery since we were quoted a price 40 dollars less at Costco. The clerk told us to go back to the main land and go to Costco. Super rude! Not good customer service at all.

went to my local nappa store on christmas eve [and i could tell the guys just wanted to go home] however the store was open for busness and i needed to get trans fluid, told salseman that i had a replacement trans that i was instaling and it and the tourque conveter were dry and i needed to how much fluid and what kind was correct for my car. he told me that it needed mercon fluid, and showed me valvalone mercon,i saw some motercraft merconLV and asked if this would work because my car is a ford and i was spending the time and money on replaceing my transmition with a rebuilt i wanted to use motorcraft fluid,to witch he replyed "yea thats better its ford ,you have a ford" mercon and mercon lv are not compatible and he let me walk out of the store with the worng fluid after i told him that i didnt know what my car called for.thats why i came into the store to get good advice from a perfonal. so now my new trans and power stering are full of the worng fluid!! and will have to be taken to a shop and flushed and filled with the correct fluid. $60 on the wrong stuff and who knows how much i will spend to flush and fill. i was trying to save by doing it my slef with nappa know how ....nappa nightmare!!!!should of gone to autozone they would have looked it up' only nappa guys are so unaccountable.

Napa in pelahatchie ms needs to be updated.I received coupons saying if you spend $30 you'll get $10 off. And they refused my coupon. Bad for business

Your website is terrible could be the worst I've ever been on keep 20th search search search probably need to hire a high school student to work this out thank you

I purchased a u joint from the napa in colonial beach, va. Upon opening the box there was an inner box, with greasy prints all over it. I noticed also there were no retainer clips or a grease fitting in the box. I called the store and they agreed after many excuses they would send a retainer clip set and grease fitting. I received the retainer clips but no grease fitting. I called the store and felt like I was having to argue with the parts person that I needed the grease fitting because there was a threaded hole in one of the caps. He finaly agreed to send me a grease fitting as these are a small size unavailable for purchase. Day 2 he sends a grease fitting that is a lot bigger than will fit my u joint. My truck is down 2 days for what should have been a twenty minute job. There excuse is someone returned the part without the clip and grease fitting package. I have had similar problems for years with this store. I promise if this is napa know how I know how to deal with auto zone. Really frustrated with the customer service and poor quality of items.

I just wanted to make a complaint about a driver in Airways Heights. We had the right a way to turn right on to Hwy2 and he was turning the same way at the same time as we was but he was coming from the south side of Hayford rd he should of waited his time to turn. If I would of turn in the inside lane he would of hit me. I had my child in the car and it scared me. The number on the truck

Purchased two (2) front brake hoses for 2012 Mustang. The Rt side came w/ copper washers and a Bleeder Screw already attached. The Lft side purposely had the Bleeder Screw omitted because the copper washers were packaged separately. Both sides cost the same amount ($22.50). And the Napa store does NOT sell Bleeder Screws. I called Customer Service notifying them of an obvious error of your Purchasing Dept or your supplier. Customer Service agent understood my problem but was unable to cross reference to find me a Bleeder Screw. I have not heard back from anyone at Napa; I would like my Bleeder Screw mailed to me ASAP. Thank you.

Well looks like my issue is not new here.my son bought a starter at Napa in Medford Oregon.this starter litteraly exploded while driving,I was in the car.and to do mean that thick outer shell that was no business snapping apart like it did,I watched him take it out it is in 2 pieces.now the real issue,he called Napa they claimed it can't happen,he took it in,they seen it did,so they claim he had to have broken it himself! How the actual fk do u do it yourself while driving the car?they refuse to replace it.I was there he did not brake it! They were rude on the phone admin person.now he had to go spend more money to buy a new one at orylies who btw actually stuck by Tue parts they sell.now what exactly dose one do about a part clearly defective when your employees refuse to stand by the product or flat out tell u ur s.o.l on ur part or $ when it's the product u sold them that was bad? Never will I shop there again.nor will he or anyone in His shop to order parts yes shop they rebuild,orylies just got the business account.this Napa store c.s is horrid.rude! I'm beyond mad