NetFlix Positive Customer Service Ratings - page 4

very helpful-nice-quick and polite/best customer service ever and did not have 2 wait an hour/give my girl a raise! i love NETFLIX!!! just dont wait too long to bring back newer seasons of our favorite shows. love u guys-keep up the good work but dont go up on the price/suggest you 2 everyone i know.satisfied customer!

I called this number, received a live answer within a minute and resolution within 2 minutes. Thank you NETFLIX for not outsourcing to India!

for some reason the free trial worked but when i paid for it it took double the money off my card and still couldnt watch movies a week later my money was put back on my card and i tried to start over i paid my bill watched one movie and my netflix was off again i call coustomer service and found out i was being charged $21 instead of $7 but a very nice man calmed me down cause i WAS about to get crazy on the phone and say things long story short thank you Walter!

I called my wait time was less than a minuet super nice was able to give me the info I needed and then some. Very nice

My call was answered in exactly the amount of time announced. The technician was patient, knowledgeable, very helpful and fixed my connection problem quickly.

I have been trying to contact curt penningtor to let him know what a damm good job a tech by the name of RICKY #rf7794 did to get my u-verse internet back in good working order. the first tech that came out said there was nothing he could do,and canceled the order, I think that was on 7-30-12, I called back to teck support, talked with sales dept. they said a tech would be here 8-6-12, no one showed up. I called back and they said they had no order listed,someone droped the ball on that! set me up a new date and time 8-8-12, RICKY SHOWED UP AND HAD IT IN GOOD SHAPE WITHIN AN HOUR. Thank you RICKY. now a happy customer again

Wonderful help, fix my problems in minutes.
Thanks, judyb

Jim The Consultant Helped Me Right Away. The Service Could Not Have Been Better.

I tried to logon to Netflix on my computer and it said the date on my computer was wrong (it was'nt) and nothing would play. I called the customer service number it said to call if it didnt start working. Although I waited on hold for about 5 minutes, the guy (I forget his name) knew EXACTLY what to do to fix the problem. He was extremely friendly and fixed the problem within a matter of minutes... I've had some pretty great and pretty terrible experiences calling customer service before. This was by far one of the best! Thanks :)

I wanted to thank all of the people who have helped me at Netflix. I bought a streamer & Netflix was very helpful with getting it setup & the D LInk people were NOT. I am returning the streamer & getting multiple dvd's instead. Allan was the most helpful & I want to thank all of the people who helped me. Judith Abar

I just submitted a negative comment about Netflix, then read another comment that had come in. THAT comment provided me with numbers I needed to call! I called the 866-716-0414 number, and a delightful young man named Jeremy took care of everything for me; he was respectful, kind, compassionate as to what I had been through, and my experience was a very pleasant one, once I was able to find a number and talk with someone. So, I am putting up a high five to Netflix customer service! unhappyinfairfax is not so unhappy anymore! :)

I have been a faithful customer for both streaming and DVD's. The only way to express an opinion to Netflix is by calling customer service who do a very good job, but unclear if comments are passed on to the powers that be. However, there is no vehicle for general customer comments. It seems like they do not care about their customers opinions or suggestions to improve the product. For one example, it is etremely difficult to determine which episodes of a seriers are available in streatming or DVD only.

April helped me update the system through the wii updates. She was awesome and walked me through the whole thing. I was very pleased with the customer service.

I just cancelled my DVD service and kept streaming service, I had just been drafted for both and the agent went ahead and credited my account for next month so i owe nothing. I have always, always talked with someone withing 2 minutes of calling and have never had any issues.

I just wanted you to know, how happy I am with your services, especially customer services.

It wasn't until after I'd posted my angry comment concerning all these charges from Netflix, when I found the phone number for the customer service right here on your site!
Naturally, I called immediately. The two people I spoke to were both very professional and kind. It will take at least 3 business days before I hear back and another 3-4 days before it is resolved completely, but it sounds promising that I'm being dealt with in a responsible, prompt and just manner. Sorry for my harsh comments earlier.......

Friendly, effective help from Luke. Answered three questions. Very knowledgeable and helpful.

I was just assisted by a polite and friendly rep that was helpful. Thanks

just outage over the entire network. Chris just did an awesome quick answer.

Love netflix and never really experience any technical problem. I have been a customer with netflix for years even when you guys just lauched and only worked by mail 3 movies at a time no late fees. It would be great if you guys would add a suggestion box on all devices so that you know what viewers what to watch. I also feel that there should be more up to date movies and t.v show (including all seasons) even if that mean a little rise in the price. Here are my suggestions "AGAINST THE WALL samuel l jackson , LOVE OF HIP HOP ATLANTA vhi, BAD GIRLS CLUB oxygen. Thanks for adding white collar !!! your loyal customer abby

Very nice. Refunded my grandpa's unused account for many prior months.

Just called Netflix and asked them about a discount for the inconvenience with being down. They said sure and offered 10%. I said I am aware someone received 50% off their next billing statement and the customer service rep him hawed a bit but gave me 50% off for the next billing cycle. Thanks LukeL for my extra 4.00 dollars next month. :0)

Called customer service this morning and they gave me 50% off next month's bill! Netflix is always great about refunds!

Outstanding service troubleshooting LogitechRevue.

always friendly & excellent customer service.