NetFlix Positive Customer Service Ratings - page 3

Netflix customer service is absolutely fantastic. Quick, no scripts. The rep i spoke with sounded like he loved working there and actually cared about helping me. I wish all customer service experiences were the same.

I just joined yesterday and my family is really enjoying it. I also would like to say that Netflix has the nicest and most helpful customer service dept. I have ever dealt with. I have called 3 different times with questions and every person I talked to was so nice and helpful! Thank you!

I went online to the chat and was connected to a Rep within minutes. She was friendly, courteous and very helpful. Thank you so much Crystal.You were fantastic!

im a new costumer. so far so good . i have no problem. watching movies. . i think the problem is internet provider.... but other than that . is awesome.

I've found NetFlix customer service to be very good overall. Any time that I've received a disc that wouldn't play they've sent a replacement right away. When I've contacted customer service with billing questions or account questions I've found them very helpful.
When they changed to Silverlight recently I didn't have as good of an experience but the customer service reps responded quickly and tried to assist the best that they could.

Okay, I contacted asking about info on why "Hey Arnold!" and other Nick shows were going off NetFlix. I contacted through online chat. A woman named Tiffany responded. She responded in detail, quickly, and was willing to answer my other questions. I love NetFlix, and I also love "Hey Arnold!". It meant a lot that she was able to answer my questions.

I had two separate charges within days. Turns out I have a DVD account and a streaming account. After finding out why. I cancelled my DVD account. Problem resolved!

I had been trying to hold out on contacting customer service the longest I could, because usually it was horrible. Not this time. There was a man named Karl that was extremely helpful. Not even five minutes and it was fixed. He looked up a link for me to go to fix it and everything. I was very, VERY satisfied. And they don't make it hard to get a hold of anyone. Numbers and live chat are clearly placed.

Every contact with real NetFlix person has been ideal.

I think Netflix is great. Customer services are fantastic, they are so friendly over the phone, which personally I feel is difficult to find these days. Great for watching films or TV shows and very easy to use. Its the little things like the "top 10 for you" and "Because you've watched", and all the other categories, that make a difference. Its a lot easier to find a film you will enjoy, if you don't know what your looking for. I also like how it records your account, so if your watching a series and you watch it on your phone then your computer and it will catch up to were you last where on either device. Yeah some of the films are older, but there still great movies.

I can't actually complain about there service ,great value for money.

I had netflicks on my nook and never used it, I was having difficulty canceling my account because on the Nook it was an app and I didn't really have a log on screen. I googled and found this website w/ a contact Number. My call was answered in under 2 minutes and the young lady that took my call quickly canceled my account and refunded me this month's cost. Now as long as I get the email confirmation & refund that this occured and I can say I'll be 100% satisified.

Netflix support is helpful. they helped me right away!
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The automated question I was asked when I called in with a problem was not clear: Did you want me to say I was satisfied with the resolution of the problem? Yes I was. The young man solved the problem right away. However, I was not satisfied in relation to the reason I had to make the call to customer service. The question should be rephrased, and I would prefer that the customer service agent ask the question so elaboration can be made.

Also, your customer service phone number should be on every Netflix screen. I had to do some hunting to find it.

E. E. Pinkett

Mine is working today....Thank you Netflix staff for pulling the Santa shift and getting it done!! Merry Christmas to all of you

So happy with netflix's service, these guys will really bend over backwards to help you fix your problems, spoke with a rep today and i must say if all of netflixs reps are awesome! If your only complaint about netflix is a freakin giftcard that says Merry Christmas, then use hulu!

I had a hard time attempting to sign-in to me account with Netflix and the Rep who assisted me was so helpful she walked me through every step to get me started and even assisted me with getting my Nook connected to Netflix. I had a wonderful experience with her professionalism. Keep up the good work!

I am a fairly long term [five years plus] subscriber to NetFlix and have been consistently pleased with both the selection of movies / television series available and the customer service.
PLEASE remember that NetFlix is NOT [with the exception of the kinda related Red Envelope Films] a movie studio OR a DVD creation source... they are a means to receive RENTAL copies of DVDs that are commercially available in your country; this means that for newer titles the Special Features and such MAY be limited or not present.
As an earlier poster says READ THE TERMS!

We would like to thank Netflix for its great service and convenience. As for Netflix vs Directv, our position is shows and movies from Netflix and the great picture we get with our Directv, we're loving it.

Hi just wanted to say in between all these complaints I have not had a single problem with my account and I thank you for you service I really wish the Simpsons were available on instant play but I really enjoy being able to watch my shows after I get of work at 3am so it is awesome keep up the great work

I just had a slight issue regarding that only having used the free trial once (I'm very busy), I decided to cancel it. To my dismay, I found I missed the end of my free trial by 40 minutes! I called (and didn't have to wait long at all I might add) and spoke to a very nice woman named Morgan who was more than happy to resolve the issue. It's nice calling and hearing someone who genuinely sounds happy to help out. Thank you Morgan, you're the best!

I have always found Netflix to be one of the easiest and most accommodating companies as far as questions and problems are concerned. Maybe this varies by region? I've never experienced the horror show encounters mentioned by others here. Wait time on phone always less than a minute and problems always easily resolved.

My issue was resolved quickly and I also found out about the free movies! thanks

i sent back a dvd and never recieved a new one in the mail. I didnt even realize it until a few weeks later. I was worried that i would be charged for a lost dvd so i called to find out the process. No questions they marked it lost and sent out a new one the next day. GREAT service!

CALLED THE NUMBER AND SPOKE TO AN AMERICAN WITHIN A MINUTE. MY PROBLEM WAS SOLVED IN TWO MINUTES!!! THANK YOU NETFLIX!!! SO NICE TO HAVE A COMPANY WHOSE CUSTOMER SERVICE HOTLINE IS NOT OUTSOURCED TO INDIA!!!

Just called Customer Service and was amazed to actually speak to someone. I was on the phone less than 2 minutes before the representative picked up. She was very courteous and very helpful.

Thank you Netflix!!