NetFlix Customer Service

User Reviews, Ratings and Comments

NetFlix customer service is ranked #60 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 69.84 out of a possible 200 based upon 966 ratings. This score rates NetFlix customer service and customer support as Disappointing.

NEGATIVE Comments

755 Negative Comments out of 966 Total Comments is 78.16%.

POSITIVE Comments

211 Positive Comments out of 966 Total Comments is 21.84%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • NetFlix

    Customer Service Scoreboard

    • 69.84 Overall Rating
      (out of 200 possible)
    • 755 negative comments (78.16%)
    • 211 positive comments (21.84%)
    • 5 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 4.1 Issue Resolution
    • 4.7 Reachability
    • 4.9 Cancellation
    • 5.5 Friendliness
    • 4.8 Product Knowledge

Add your review!

Posted by Anonymous


Have watched five episodes of a show and cannot connect to any more episodes. Poor online support. Online chat is AI which just repeats the same thing over and over - go to your web account, find activities, register problem. Have done this six times to date and have not heard anything back. I live in Thailand and calling 800 numbers is NOT FREE from overseas.Just terrible.

Posted by Suzy


If you travel you can no longer watch Netflix when home without going through a huge process. When I called to complain the customer service representative said "OK I'll cancel your account." And I said" I don't want my account canceled. I just want the issue fixed so that I can watch my television when I am at homes" she said "well I already canceled it." "If you want it back you can go resubscribe." so I have accepted that I can never watch my television at my house again. Unless I watch it on my tablet that I travel with. Netflix sucks.

Posted by Denver


Horrible service. Read off of scripts.
Can't do anything that is not on script. Won't escalate problem.

Posted by Nan


Very negative experience. They do not help or provide and service - they just repeat what is already on the website. Very rude. No problem solving ability. Totally unsatisfied.

Posted by Anonymous


As someone who started with Netflix years ago, then cancelled, then signed up again. I am very disappointed. There are not really any new shows I found interesting. The prices have more than doubled for streaming over the last 10+ years. There are so many streaming apps now a days that don't restrict how many people can be in the account or require additional charges to stream while traveling. It's a service we as customers pay for, where we use it should not be limited. You may have been one of the first streaming companies but you are no longer one of the best, in a ever growing market. Now the prices have skyrocketed while the content has declined. Your company will not sustain in this environment if you don't find a way to do prices and add better movies and series. We can get better product at cheaper prices from your competitors. It's going to be sad to see this streaming company fall to rubble.

Posted by Carolyn


Etflix Customer service rep talked over me, would not listen, gave me wrong info, etc., etc. She was rude and should not be allowed to work with your customers until she is trained better, and understands how to listen and be respectful to customers, like myself.

Posted by Anonymous


The customer service team is not helpful at all. I paid two times through UPI and only one time it got activated. Two times they debited my money. And the money doesn't come back.

Posted by lee


i have been a custimer of netflix for many ear newnsign in, i can not get to it any with out creating a new password and a new sig inlike i am a new customer. I find this most disturbing thank u, Please correct

Posted by Arice74767476


I am being forced to pay extra to watch Netflix when I travel so my children can watch it at home. I tried to help through customs service and was hung up on which is vey rude and unprofessional. This is getting out of hand if you already pay to watch it on four devices at once and on if the devices I travel with it is a Roku why should I have to pay again when four devices aren't in use at the time. The want to punish the once that have a job that travels saying we need to pay for someone outside your household when it's you paying for yourself.

Posted by Anonymous


Netflix stinks, it always pauses, volume goes out randomly and I just spent 20 minutes trying to watch a show where I left off and give up bc it's frozen, over and over despite resetting my connection, and it happens all the time!!!!

Posted by Anonymous


Forced to create an extra account, fair enough. During the process the profile would not migrate so a blank account the a profile was created. Two days till end of the billing period so support says try again next month. So i create the extra account no profile migration again. Tried migrating profile but error was no additional profiles allowed on the extra account. I just wanted it to overwrite the blank vanilla profile. No dice. Call support and the genius deletes the extra account, then says i have to wait another month to try to create the account again or delete all of the accounts and create them under a new email address.incompetent is a starting place for the support. If you are going to force people to migrate don't design such a piece of garbage it is unworkable. Designers of the system are the biggest idiots and not giving tech support a way to fix things is over the top stupid.

Posted by Jeremy


The help center is nothing more than offshore people reading off a monitor that tells them what to say. They repeat the same responses. And don't allow you to talk. Yesterday the girl had a farting machine she was setting off when attempting to get a word in.

Posted by Anuar


The remale staff( with a foreign accent) was RUDE, unhelpful and not professional at all! What a shame to NETFLIX to have such poor customer service employee!

Do listen to the call recordings, 13 Aug 2023, around 5pm.

Posted by Becky


Absolute worst!

How does my email get changed on my account with no notice to the account holder?!?
Yet, they can't tell me WHEN the email was changed.
But they still manage to charge me every single month!

No more Netflix for me! Ever again!

Posted by ChloeeCA


I have had Netflix for YEARS! I am hating them right now. For the last month, evidently something has changed. I'm at home watch on my appletv, my son on his tablet, and I'm getting the too many devices. Go to my log and it's only 4 devices. Two of which aren't logged in. It's the stupidest thing ever that one household can't even watch effectively. I've called them over 6 times this month. I've spoken to supervisors who have hung up on me, claim they're escalating a ticket to support ... yet the issue persist.

Netflix does not care about their customers. How is 4 devices sufficient for a family or four, let alone three?

Again, no attempts to retain my service. They don't care since more users are signing up with their "crackdown". Well their crackdown is affecting users that don't abuse this overly expensive service.

So bye bye. After 20 years of service (yup the DVD days) Netflix is greedy and rude. They don't care!

Posted by Anonymous


we owin multiple houses, but cannot watch Netflix except at our home address! We pay for two devices/screens if I'm at the beach house in my husband's at home we both should be able to watch Netflix!! Been with you for over five years thinking of switching to somebody else!

Posted by Andy and Kari


Or if u don't want to expand Netflix headquarters then there should be something on Netflix where u can choose USA tv shows and or movies or do unwanted to choose the foreign language so whatever language u speak u will be able to understand what u watch no one wants to watch shows and or movies where there speaking a different language but it's comes out in English it ruins the whole show or movie because there mouths don't add up to the talking not only that but it doesn't even look right

Posted by David


I am about to dump Netflix. I have a cottage where I go every weekend. My Netflix account doesn't recognize that "home" even though it is the same account, email, billing address, etc. I have to, therefore, twice a week waste my time with getting my TV registered. I have just spent 32 minutes on the phone and had to unplug the TV twice. I can't believe the company has the gall to charge customers. We should charge them for such terrible service.

Posted by Anonymous


I don't understand the rule about sharing passwords with different households to watch Netflix. People will cancel other than pay more to share. People have airbnbs and we share the same last name and are in the same family. My daughter was paying a bit more already so we could do that and now it's changing and the desire is to charge more? That will probably backfire. At least let family share. I miss my daughter and when we both watch the same shows and recommend shows to each other we can bond over that as well. Not everyone can afford to pay a higher rate.

Posted by Emily


I have had Netflix for years but am thinking if ending my service. I pay for the premium package with 5 people who can watch. I travel for work and am signing into Netflix in hotels often. In the past I payed for 1 viewing for like 8$ a month, then they wanted to limit the people watching so I paid for 3 I believe, of course a price hike. Then, I went to 5 as it began to be an issue with it blocking people. Again a price hike. Now I still pay for 5 for $21/m and when my kids are at their friends and want to watch something on their tv it will block them. They can only watch on their phone or in our home. They want me to pay $21 for premium and 8$/pp for up to 3 people a month to watch on anything other than a phone and I travel every week for work. What a racket! And if you want to talk to someone to fix something, forget it. I was on the phone waiting for 50 min and finally hung up as no one answered and was dropped from the chat 2 times. Treats customers terribly!

Posted by [email protected]


Netflix is a rip off.I canceled them and they still did an unauthorized withdrawal on my card.If you use them keep a close eye on your billing.I tried to resolve the issue with Netflix to no avail.how ever my credit card company is handling this issue. I should not have had to go through this process. shame,shame, shame on you NETFLIX besides there crude way of dealing with the customer. Half of there movies are not formatted to fit your TV.there are plenty of other good streaming apps to choose from with customer satisfaction in mind. BOO Netflix

Posted by Anonymous


no help at all

Posted by ddn


My account was deemed compromised in March 2023, and therefore I created a new account after discussing it with customer service. The compromised account was supposed to be cancelled at that time, but here it is June and I am still trying to get it cancelled and a refund issued for all 3 months.
BE WARNED!!! NETFLIX WILL NOT REFUND YOU YOUR MONEY EXCEPT FOR THE CURRENT MONTH, REGARDLESS OF IT BEING THEIR MISTAKE AND REGARDLESS OF ALL THE EFFORT YOU HAVE MADE TO CALL AND STAY ON HOLD- (THIS TIME I WAS ON HOLD ALMOST 2 HOURS!!), TRYING TO GET IT FIXED. Supervisors obviously leave you on hold hoping you will just hang up. incredibly unprofessional!!

Posted by Maddd customer


I'm a traveling nurse and pay for four devices to use Netflix, and now you all don't want to allow me to use something I pay for effectively. This is ridiculous of updating my area everytime I transfer to the next job. Only getting access for 7-14 days. This is bs at it finest. Then you are making it to difficult for my grandmother to watch it because she lives in another state and on a fixed income. You all are very wack and have gone from the caring for people and encouraging sharing to some hood dogs with nothing better to do than continue to be greedy. So shove it up and guess I will figure out something hopefully better.
One of many disappointed customers

Posted by Anonymous


Just canceled Netflix. Been paying $20 for four people and my one daughter lives in a different state and she cannot use it anymore. I have been paying Netflix for a long time and the amount of people allotted is who used the account. I am not paying an additional $8.00 a month when I am already paying $20 a month, which I also felt was high. This is crazy to only let the account be used within the household. Then they tried to tell me that I had it until July 1st. Forget that......told them no way. Pro-rate for the nine days that we had it and apply the credit to my account. Sad part is...it was not used a lot. I am the only one that used Netflix the most and they lost a long time customer. Hope others wake up and cancel also.

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Posted by John


I would like to thank the customer service operator who resolved my problem. I was unable to sign in for days and I gave up trying myself. I rang customer service and the girl was brilliant and patient. Took about 20 mins but she talked me through it and was very pleasant and helpful. Didn't get her name but she deserves some praise. Well done.

Posted by Netflix


For some reason my wife's account [email protected] would not sign it. Alisson, your customer rep, spent an hour with me fixing the issue on a call. I am partially deaf and an apps ignoramus. Alison never lost her good cheer as she tried one solution after another until she finally solved the problem. I can't speak too highly of the experience.

Posted by Aeron


Aeron from the Philippines was amazing!! He deserves a raise!!. I'm kinda a dumb blonde, lmao really just ditsy. ?He was so patient and helped me understand how to manage my devices and walked me through my problem so easily. He was truly great and I appreciate that. English is his second language yet he was able to understand me and I was able to understand him so perfectly. I thank you again Aeron. You're awesome! God bless!

Posted by ogprincessx


My grandma passed away recently, and it was too painful to see her name everytime I logged in. So I decided to make a new account and transfer my profile. Either the directions on how to do so are complicated, or the more likely thing is I can't read basic English. Anyways I created a new account before transferring the profile, therefore making it unable to transfer the profile. I called customer service and was only on hold for maybe 45 seconds. The gentleman named Sam that helped me was very understanding, and very quickly processed my refund for the account made by mistake, and walked me through how to properly sign up with the profile transfer. I am very impressed.

Posted by Slb


Review written by [email protected].

I would like to compliment CUSTOMER SERVICE REPRESENTATIVE, MEGHA for excellent service that was professional, friendly, seamlessly efficient, easy to talk to and who sorted my problem the first time and provided me with extra solutions through an alternative method in case any issues had to occur. Im extremely happy, if this is what i pay for then its money well spent!!!! Please give me feedback once Megha receives this compliment!

Posted by Anonymous


Nothing but praise for the gal on the phone she was superb

Posted by eaorourke


U-Verse raising the bills was why I Came to Netflix, but "Daredevil" is why I've been Crazy Recommending your Service to Everyone!!

MORE Daredevil!

SOON!!

Thanks.

Posted by Brenna


Netflix has just added the most wonderful large
selection of Classic TV Shows. I am thrilled. Thank You for the incredible service you provide in entertainment.

Posted by Anonymous


I love, love love Netflix. Not a complaint but suggestion. We need more Orange is the new Black. I am finished the season already. Wish it could come out every 6 months. .

Posted by ThreatSignal


I've contacted netflix customer service via chat twice and had nothing but amazing friendly fast service! Issues resolved in one session only and the chat reps were very positive and didn't sound like the typical droids that are out on every website these days.

Posted by Jenevans1993


They processed my refund very quickly, and they didnt even have to! It was my mistake and they went ahead and gave me my money back anyway!

Posted by jojo21262


Please install a tv guardian for families who do not use profanity. I enjoy watching movies, but I can't watch them if they are word or the GD words. Please take in consideration most people don't talk like this. Please reply Joey

Posted by Anonymous


Our Netflix service was unavailable for several days. After trying to solve the situation on my own, I called the Tech Support number and was connected with Justin who was extremely helpful and was able to help me reconnect to the Netflix channel. Unfortunately, we got disconnected on the telephone while he was helping me, but I was far enough into the procedure to finish the procedure and am happy to say that we are once again able to watch the wonderful movie and television selections that Netflix offers. Thank you to Justin.

Posted by Anonymous


I am highly satisfied with customer service. I just love netflix. My wife uses it all the time and I watch it with her.

Posted by skip


I've been a Netflix subscriber for 8 years. I had a contact with Netflix customer service tech support tonight, the second time I have had need for tech support in past 4 months. In both instances, I was shocked by the extremely high quality of their tech support. In an age when "customer service" is a very poorly understood concept, Netflix tech support greatly exceeded my expectations. The tech support guy tonight, Zachary, solved my problem within 10 minutes. I don't recall the name of the support guy 4 months ago but he was equally brilliant, helpful and customer oriented.

Whatever else may be said about Netflix as a corporation-- their billing practices, their industry affiliations, whatever-- I can say with out a doubt their tech support is TOP Notch, Grade A, Blue Ribbon, top shelf. In the 2 interactions I have had with them; I can say that the staff is extremely competent, professional, intelligent, professional, courteous, and most important... they SOLVED MY PROBLEM. In both instances the problem was NOT a Netflix-caused problem. But they solved it anyway, to help me enjoy their service.

These employees won't last long. They are too intelligent, competent and skilled to last long in tech support. Pretty soon they will move on to positions that are better compensated, which they richly deserve.

I just wish the Netflix tech support management would be hired as consultants to many many many many other enterprises.

Health insurance companies would be a great start.

Posted by Conney52


Would be nice to be able to email someone there. I have been experiencing the "because you watched...." Rows to much. I have had days that all the rows have said that. Don't want to watch documentary's or TV shows all the time. What happened to the different categories (like horror, comedy, ect.). I am using an older roku Lt and I can't switch different users would be nice to be able to. If there was an update or upgrade for the roku Lt that would take care of switching different users and able to go to different categories that would be great. Thank you for your time.



User name

Posted by dsrtrosy


I've never had a single problem with Netflix in the 8 years I've used the service. Back in the days that I was getting DVDs, if there was a problem, they fixed it immediately, often sending out an additional DVD to replace a scratched one while I had my limit in hand. Since going 100% to streaming, I've been nothing but pleased with the service. I have used it on 3 Macs, 2 PCs, Roku, PS3 and my iPhone, and have never once had to call customer service for any problem.

Posted by Pasadena Travel Girl


I just had the best experience with Netflix customer service! I have to say I was blown away how easy it was to: 1. Get in touch with them with no waiting. 2. Have my problem solved instantly. 3. Very polite and easy to please Employees. Yay! I was dreading the phone call. Usually I write to complain about a company, so I think its only fair to praise a company when they offer great customer service, which is so rare these days.

Posted by Anonymous


The netflix customer service team never fails to put a smile on my face! They are friendly and can always help me with my issues

Posted by Anonymous


I have no problem with Netflix except that I would like more movies to be added to the instant play! Movies like The Sound of Music! It would be great if it was an instant play!

Posted by dax


My experience with Netflix has been 100% positive, in fact I'm sort of amazed how quickly they get the DVDs to me. How do they do that??? I live in the boondocks, for sure. In all matters they've been quite helpful and understanding, and a couple of my local pals agree. And the price is right. What more do people want nowadays?

Posted by Anonymous


Outstanding. I was put through to a customer service rep in less than 30 seconds. He was extremely helpful and business was taken care of quickly.

Posted by Liv


talked to someone called Liss on the netflix online chat help, she was very patient and helpful and managed to help me fix the problem. She explained all the technical stuff that I didnt understand and was very helpful! overall very good customer service

Posted by Anonymous


You need more updated movies and not just the first sequel. We have seen all of what you have.I'm looking for even all sequel s to X files, all of army wives, etc.I can go to the library and get what I'm getting from you. I'm going to try it for a little longer and see if it changes.

Posted by Mary S.


I just wanted to write to brag on NetFlix customer service agent "Cesar". I wrote in via chat about a problem I was having with the NetFlix app, and he quickly resolved that, but it caused an issue with Apple TV. Rather than simply saying his part was done & directing me to Apple TV help, he stayed online & chatted with me for the next hour & a half to resolve the Apple TV issue as well. Well done, NetFlix!

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Posted by ?


Netflix is a joke. You raised your prices to watch on more than one screen then didn't make any effort to find new episodes or shows. You also have the same listings in every category but in differant order to give the apperance that you have a larger selection. Fix these issues if you want to keep customers because your gonna get more and more customers canceling. Whoevers job this is needs to be fired. They must be

Posted by anonymous1985


How can Netflix employees complain that they treat their employees terribly? Netflix has an unlimited PTO policy. UNLIMITED! If you ask me, it sounds like Netflix trusts their employees enough to get their work done and rewards them handsomely. The negative comments made by the employees are definitely ones that would have a difficult time working for any company, due to their own personality and work ethic flaws.

Posted by anonymous


I used to work there - didn't make it through training, as they want you to be a robot who spits out pretend understanding and "care" but really just is a robot with a fake smile. They only want money.

Their database is a pathetically difficult to navigate high school-like stream of unorganized information presented as "well organized resources".. makes it hard to please customers and provide service!

They ought to reimburse customers automatically per day of outage - based on monthly charge - it would stop a lot of other fleeing customers. They are egotistical idiots.

Posted by Usedtolikenetflix


My hushand used to work for NETFLIX and they are very unethical. I wish someone would give them a taste of their medicine. As they out right treat employees pretty crap that are not in management. Another thing they need to send their supervisors and Mgrs to classes on how to treat employees, I would be surprised to hear in the news that someone is taking them to court. It would serve them right...

Posted by jason


Having worked at Netflix for more than a couple years and seeing how they treat customers who have been billed incorrectly, I feel the need to let others know that Netflix will generally always default to NOT refunding money that was billed incorrectly. Most of the time there are not billing errors. However, I can recall countless cases, especially where gift certificates were involved, whereby Netflix outright just took people's money without providing any service in return. It hard to say how many millions of dollars have been removed from people's accounts as a result of some of Netflix's practices.

Now that I recently took a job elsewhere, I feel that people should know Netflix has some questionable business practices. They do provide a fairly decent service for a reasonable price; but you do have to deal with a company that in some regards is not ethical to get that service.

Do with this information as you will. For what it is worth, I use Blockbuster.

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