NetFlix Customer Service

User Reviews, Ratings and Comments

NetFlix customer service is ranked #50 out of the 630 companies that have a CustomerServiceScoreboard.com rating with an overall score of 80.31 out of a possible 200 based upon 563 ratings. This score rates NetFlix customer service and customer support as Acceptable.

NEGATIVE Comments

407 Negative Comments out of 563 Total Comments is 72.29%.

POSITIVE Comments

156 Positive Comments out of 563 Total Comments is 27.71%.

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it REALLY sucks when you try to call and a recording comes on and says this number has NOT been assigned, so finally find a phone # and it is busy for hours, I have been a member for 2 weeks and have NOT been able to watch any movie yet due to buffering, so I say Netflix sucks a big one, and is useless

Anonymous 5/22/13 5:16PM
after at least 6 interuptions for download I finally finished this movie, I think it would be a better movie without the constant download interuptions, and more choices of movies, I saw very limited choices on the screen, seems like loading dvd's is better. I for one will probably drop my subscription as the free time runs out!

Anonymous 5/16/13 8:47PM
I am frustrated with Netflix customer service. I have received contradicting information and "Mike" provided his name and an extension to call him back with a credit card representative. After I have spent an hour on the phone and conferenced in with a credit card representative, a supervisor "Marion" came on the phone and was reprimanding Mike's behavior and Mike's wrongdoing....
I would not recommend anyone to NetFlix. The supervisor "Marion" has proven substandard management skill and poor customer service. Instead of solving a customer frustration, he spent extended time to prove to me there was inconsistency and conflict among NetFlix staff.

ElizabethW 5/6/13 11:52PM
Really subpar service. I went thru the laborious process of detailing my preferences and they completely ignored them in "suggesting" movies I would want. When I did find a movie I wanted, it was a wait of more than a week to get it. I called customer service and got a "so what" response. This is definitely not worth the effort or money.

phenorton 5/4/13 7:17AM
Not long ago, Netflix made a big deal about moving more and more to streaming videos. So, what happened to that? Most of what's available via streaming is junk, and even some of the better, old TV series that WERE available, are no longer available. I'm finding things to watch for free, at sites like Crackle, that Netflix doesn't have! If this doesn't change soon, my Netflix membership will be history.

Chuckles 5/1/13 6:09PM
The Netflix app on my iPad gives "Error 1016 - Sorry we cannot reach netflix service. Try again later. If problem persist visit Netflix website". This occurs about 3 minutes into the movie. I tried deleting and reloading app. Same issue. Other devices work fine. Netflix Support said it is an Apple issue. However, my ipad works fine other than this app. Very frustrating. I Will be canceling my account if this continues. Support people were friendly, but pointing finger at apple isn't acceptable.

Shaaski 4/17/13 5:51PM
everytime I contacted netflix customer service for help I was told I had to call the manufacturer of the device I was using for help. they could not help me to connect to netflix, some of the customer service reps even gave me the telephone number to call.maybe I should try to get a job with them,I wouldn't mind sitting on my butt doing nothing but forwarding my work to someone else to do and getting a paycheck for it.

smeagols 4/6/13 9:51AM
I noticed today that I was being charged twice by the company once for an account with streaming service and once for streaming and DVD plan. When I started an online chat they said they could not assist with the DVD account so I had to call in. Then when I called their "customer service" they said they could not refund the charge for the DVD service despite the fact that I never used it. So for serivce starting at the end of December I was charged 16.62 3 times and 7.99 twice. Only refunded $16. Do yourself a favor a look for a deal on Amazon Prime. They have streaming service, free books, and some good deals. Overall they have great communicatioin on explaining how and why you were ripped off.

iggy92503 4/5/13 10:51AM
I don't get it; Why does Netflix have to bill my account twice on the same day, for varying amounts? I think their billing system is dependent upon people not keeping up to date on their billing accounts. I wonder how many millions of dollars they've made off of seemingly erronious (if not felonious) billings.

debra 4/4/13 2:18PM
Netflix gift subscriptions are a scam. The giver prepays for a subscription. Halfway through the subscription, the receiver gets an email that the subscription is about to expire. When the receiver calls to see what's going on, customer service tells them that they have to have the your credit card info. to continue the subscription. If you don't give it, they cancel the subscription halfway through. If you give it, they continue to charge your account monthly forever. Customer service is a joke--they sound like teenagers; then you go to a supervisor who sounds like a preteen. Glad to see Netflix going down. You can't rob people and get by with it forever.

mememe 4/2/13 10:23AM
When we hire an employee, we offer them a one year free subscription to either Netlix or Hulu. Just recently I was told that I cannot use the same AMEX card to purchase these gift subscriptions because the card was blocked due to purchasing too many with that specific card. Over 2 years, we have purchased 96 one year subscriptions, which is over 10K in business. I was told the card cannot be unblocked and we have to use a different card, so basically you are saying that you do not want our business. The AMEX card we are using is a corporate card and we need to be able to continue using this card (ending 1349). I would like to ask that you please allow us to continue to do business with you and remove the block from this account and card. Thank you!

cmcapone 3/27/13 1:28PM
Have subscribed to Netflix for about three years now. Am getting frustrated with a 25 percent rate of sending DVDs back with problems. This is wasting my money and theirs. This week I have a 50 percent return rate.

Am ready to disconnect cable, now I'm ready to drop Netflix and only view my video library.

I'll mail a complaint to Netflix tomorrow and phone also and try to get a credit.

I encourage everyone to complain if you have a problem.

Howboy 3/26/13 6:18PM
I have used Netflix for years. Their film choice for streaming is pitiful, many of their new arrivals are really old movies from the 80's or new one to two star movies that nobody want to watch. Maybe if you rent the movie you have better choices but for streaming the selection is frustrating. Thinking of going to Hulu.

seeme 3/23/13 9:05PM
This is the second time I fired them. first time was the arrogant way they treated their customers. the second time, same reason. i called to let them know I was experiencing issues with their service and the tech was rude. I quit right then and there. Amazon Prime and Hulu has been a good replacement for them.

over it 3/22/13 9:54AM
OK so we got it on our tablet but getting it on the TV is too much to ask even after buying a media streamer. We talked on the phone to you for a hour. Every time I get all ready for Netflix movies it won't do this or that, so we can not watch what we want to see. It loads and re-loads, it stops, it cuts off. When I tried to get Netflix help on line, it said not a secure site. Help!!!!?? If we paid can you do your part and let us see a movie!?

lebloomfield 3/15/13 7:09PM
Netflix provides horrible and unreasonable service to customers. Most movies provided to customers are not as they appear to be instead they are edit versions or low budget movies. There is also a problems with watching movies there is always some unknown reason why movies are not playing.

mavtudabank 3/14/13 8:05AM
I am totally disgusted with Netflix. I started my first account in 2010 . A Christmas present a years subscription of Netflix. I was charged 6 months additional even thought year had been paid. He liked it so I purchased another year in 2011 for Christmas. It only lasted 6 months. They say he rented a movie, meaning 1movie so it changed the subscription. My son swears no DVDs were ordered.

So in 2012 I repaid for another year for him not understanding what had happened. What had happened is this company lies lies lies.. Tey take ur money and make up all kinds of stuff. I received an iPad for Christmas 2012. A friend of mine installed Netflix. I bought a year for myself and it was on my jan. statement.

In FEb. when I opened my statement sure enough the had charged me a monthly fee. I called them. I was first told they put it towards my sons account that made no sense because his is paid in full. Then they told me I hadn't paid for the year 2010 and they took the money for that. After 4 calls and a call to my bank. My bank called them. They couldn't lie scam because they had all my ay net records in front of them... The refunded the money. Set me up an account. My bank saw the payment come thru told they they were going to block any other charges because my son and I were paid for a year.

My friend went to watch a movie and guess what. My account was on hold. I couldn't believe it after a whole morning of calls. Stress listening to all the nonsense they could come up with about taking monie for a year and then charging monthly with no explanation...

I had to take time for another call. The kid I spoke to actually told me he waved his magic wand and fixed it... No explanation of why it was on hold . He supposedly couldn't tell me why but it did work...

They are unprofessional, I read the comment of 24 people streaming off 2 . I for one can't get the two I have paid for.. Be careful when you deal with this company. Watch ur bills carefully and good luck to you

Desirable 3/1/13 4:11PM
I just spoke with someone there. This has been the single worst customer service experience I have ever had. I would like to cancel my subscription it was so bad.

annie 2/27/13 1:34PM
I think Netflix is extremely greedy. They manipulate the lists, removing items arbitrarily, and never seem to get recent movies on the list, unless they own them and no one wants to watch them. Then when the requests go up, they take them off the download list. I do not know if I am right, but guess what, they do not care what I think, since their Customer Support stinks, other then collecting fee's.

Someone needs to really challenge them.

Mobius 2/23/13 11:06AM
Why are most of the newer movies not available for streaming. I wanted to see the movie Precious which is almost 4 years old and was told it is unavailable. You should be able to see the newer movies as soon as their released to video. It disapoints me that most of the "new releases" are not new at all. How about some "real new release" and "well known releases on streaming. I want to see past box office hits and Oscar award movies, not so much the straight to video one. You do have some good documentaries.

Anonymous 2/18/13 1:35PM
I have been trying to contact Netflix for the past 2 day by phone to cancel my order but the phone goes dead after the lady says your waiting time is 1min,there easy to get hold off when they would like your custom but not so great when you would like to finish with them. Avoid at all cost

Anonymous 1/30/13 1:42AM
Ok... Seriously Annoyed, been trying to update my damn email. the thing keeps saying error or problem has encountered while attempting. i tried 5 times for like 6 days in a row. its annoying me. and making me wanna close this crappy service i been getting. i cannot find help on any search site nor do i understand why its doing this. it plays videos fine on my laptop and computer but won't play on my ps3 or wii. -.- i hope that someone could help or comment to help me. i wanna get steaming if possible again on my ps3. otherwise i might as well just close my account.

Dragon8me 1/26/13 10:51AM
For the second time, "America's Funniest Videos" - streaming - is schedule to be gone on Feb. 1.

WHY??!! It's one thing that I can always share with my grandkids; even shows listed as "General Audience" often have unacceptable language or other issues. I can't believe there aren't enough people that want to watch it.

Also - why not have everything available for streaming? I heard your company was moving toward that to save money, but you seem to be headed the other way now. Titles that were available for streaming are now only available by DVD.

Very disappointed,
C. A. Davis
San Bernardino, CA

AD in CA 1/25/13 4:47PM
my,beef with your company is you must have plenty customers that you can afford to turn new ones away. I have tried to get your services only to be told my money isn't good enough because not only do I have a bank account and a maestro debit card it's no use.well just to let you know I have went to one of your competitors and I will not be recommending you to anybody.Just look what has happened to Comet,hmv &blockbuster.but of course you have more than enough customers.

none 1/19/13 5:20PM
Have been trying to reach you by phone for the last hour and no answer. We are returning Where Eagles Dare because it is defective. This is the third DVD we have received in the last momth that have been defectived: Yuma, replaced Yuma and now Where Eagles Dare. We would like to have Where Eagles Dare replaced but am conserned that we will not get a good replacement. We have enjoyed your movies and want to continue with the company so please let us know what can be done. thank you

JME 1/18/13 7:41AM

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Viewing positive NetFlix customer service ratings
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Okay, I contacted asking about info on why "Hey Arnold!" and other Nick shows were going off NetFlix. I contacted through online chat. A woman named Tiffany responded. She responded in detail, quickly, and was willing to answer my other questions. I love NetFlix, and I also love "Hey Arnold!". It meant a lot that she was able to answer my questions.

BlahBlahGirl 5/21/13 11:34AM
I had two separate charges within days. Turns out I have a DVD account and a streaming account. After finding out why. I cancelled my DVD account. Problem resolved!

Anonymous 4/23/13 6:29AM
I had been trying to hold out on contacting customer service the longest I could, because usually it was horrible. Not this time. There was a man named Karl that was extremely helpful. Not even five minutes and it was fixed. He looked up a link for me to go to fix it and everything. I was very, VERY satisfied. And they don't make it hard to get a hold of anyone. Numbers and live chat are clearly placed.

Hannah 4/11/13 6:16PM
Every contact with real NetFlix person has been ideal.

Anonymous 3/20/13 6:42AM
I think Netflix is great. Customer services are fantastic, they are so friendly over the phone, which personally I feel is difficult to find these days. Great for watching films or TV shows and very easy to use. Its the little things like the "top 10 for you" and "Because you've watched", and all the other categories, that make a difference. Its a lot easier to find a film you will enjoy, if you don't know what your looking for. I also like how it records your account, so if your watching a series and you watch it on your phone then your computer and it will catch up to were you last where on either device. Yeah some of the films are older, but there still great movies.

I can't actually complain about there service ,great value for money.

Anonymous 3/12/13 3:39PM
I had netflicks on my nook and never used it, I was having difficulty canceling my account because on the Nook it was an app and I didn't really have a log on screen. I googled and found this website w/ a contact Number. My call was answered in under 2 minutes and the young lady that took my call quickly canceled my account and refunded me this month's cost. Now as long as I get the email confirmation & refund that this occured and I can say I'll be 100% satisified.

kybikerangel 1/31/13 10:30AM
Netflix support is helpful. they helped me right away!
check this out.
deanmarkstories.blogspot.com

dude 1/20/13 6:19PM
The automated question I was asked when I called in with a problem was not clear: Did you want me to say I was satisfied with the resolution of the problem? Yes I was. The young man solved the problem right away. However, I was not satisfied in relation to the reason I had to make the call to customer service. The question should be rephrased, and I would prefer that the customer service agent ask the question so elaboration can be made.

Also, your customer service phone number should be on every Netflix screen. I had to do some hunting to find it.

E. E. Pinkett

Anonymous 1/11/13 3:29AM
Mine is working today....Thank you Netflix staff for pulling the Santa shift and getting it done!! Merry Christmas to all of you

Tom Miller 12/25/12 8:04AM
So happy with netflix's service, these guys will really bend over backwards to help you fix your problems, spoke with a rep today and i must say if all of netflixs reps are awesome! If your only complaint about netflix is a freakin giftcard that says Merry Christmas, then use hulu!

anonymous 12/4/12 2:27PM
I had a hard time attempting to sign-in to me account with Netflix and the Rep who assisted me was so helpful she walked me through every step to get me started and even assisted me with getting my Nook connected to Netflix. I had a wonderful experience with her professionalism. Keep up the good work!

Movietime 12/1/12 12:11PM
I am a fairly long term [five years plus] subscriber to NetFlix and have been consistently pleased with both the selection of movies / television series available and the customer service.
PLEASE remember that NetFlix is NOT [with the exception of the kinda related Red Envelope Films] a movie studio OR a DVD creation source... they are a means to receive RENTAL copies of DVDs that are commercially available in your country; this means that for newer titles the Special Features and such MAY be limited or not present.
As an earlier poster says READ THE TERMS!

siddartha999 11/29/12 1:41AM
We would like to thank Netflix for its great service and convenience. As for Netflix vs Directv, our position is shows and movies from Netflix and the great picture we get with our Directv, we're loving it.

blackknight 11/7/12 6:23PM
Hi just wanted to say in between all these complaints I have not had a single problem with my account and I thank you for you service I really wish the Simpsons were available on instant play but I really enjoy being able to watch my shows after I get of work at 3am so it is awesome keep up the great work

cshastid 10/15/12 5:21PM
I just had a slight issue regarding that only having used the free trial once (I'm very busy), I decided to cancel it. To my dismay, I found I missed the end of my free trial by 40 minutes! I called (and didn't have to wait long at all I might add) and spoke to a very nice woman named Morgan who was more than happy to resolve the issue. It's nice calling and hearing someone who genuinely sounds happy to help out. Thank you Morgan, you're the best!

Peter 10/3/12 10:08PM
I have always found Netflix to be one of the easiest and most accommodating companies as far as questions and problems are concerned. Maybe this varies by region? I've never experienced the horror show encounters mentioned by others here. Wait time on phone always less than a minute and problems always easily resolved.

Steve 10/3/12 7:49PM
My issue was resolved quickly and I also found out about the free movies! thanks

havelin 9/27/12 4:33PM
i sent back a dvd and never recieved a new one in the mail. I didnt even realize it until a few weeks later. I was worried that i would be charged for a lost dvd so i called to find out the process. No questions they marked it lost and sent out a new one the next day. GREAT service!

Anonymous 9/26/12 8:09AM
CALLED THE NUMBER AND SPOKE TO AN AMERICAN WITHIN A MINUTE. MY PROBLEM WAS SOLVED IN TWO MINUTES!!! THANK YOU NETFLIX!!! SO NICE TO HAVE A COMPANY WHOSE CUSTOMER SERVICE HOTLINE IS NOT OUTSOURCED TO INDIA!!!

NURSEJESSIE 9/20/12 10:31AM
Just called Customer Service and was amazed to actually speak to someone. I was on the phone less than 2 minutes before the representative picked up. She was very courteous and very helpful.

Thank you Netflix!!

Anonymous 9/20/12 8:10AM
very helpful-nice-quick and polite/best customer service ever and did not have 2 wait an hour/give my girl a raise! i love NETFLIX!!! just dont wait too long to bring back newer seasons of our favorite shows. love u guys-keep up the good work but dont go up on the price/suggest you 2 everyone i know.satisfied customer!

skwirl 9/18/12 12:27PM
I called this number, received a live answer within a minute and resolution within 2 minutes. Thank you NETFLIX for not outsourcing to India!

Anonymous 9/10/12 8:25AM
for some reason the free trial worked but when i paid for it it took double the money off my card and still couldnt watch movies a week later my money was put back on my card and i tried to start over i paid my bill watched one movie and my netflix was off again i call coustomer service and found out i was being charged $21 instead of $7 but a very nice man calmed me down cause i WAS about to get crazy on the phone and say things long story short thank you Walter!

michell 9/7/12 9:14PM
I called my wait time was less than a minuet super nice was able to give me the info I needed and then some. Very nice

MotherOf3 9/3/12 2:12PM
My call was answered in exactly the amount of time announced. The technician was patient, knowledgeable, very helpful and fixed my connection problem quickly.

Anonymous 8/26/12 9:40AM

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I used to work there - didn't make it through training, as they want you to be a robot who spits out pretend understanding and "care" but really just is a robot with a fake smile. They only want money.

Their database is a pathetically difficult to navigate high school-like stream of unorganized information presented as "well organized resources".. makes it hard to please customers and provide service!

They ought to reimburse customers automatically per day of outage - based on monthly charge - it would stop a lot of other fleeing customers. They are egotistical idiots.
anonymous 6/29/12 10:08PM
My hushand used to work for NETFLIX and they are very unethical. I wish someone would give them a taste of their medicine. As they out right treat employees pretty crap that are not in management. Another thing they need to send their supervisors and Mgrs to classes on how to treat employees, I would be surprised to hear in the news that someone is taking them to court. It would serve them right...
Usedtolikenetflix 1/4/10 9:36AM
Having worked at Netflix for more than a couple years and seeing how they treat customers who have been billed incorrectly, I feel the need to let others know that Netflix will generally always default to NOT refunding money that was billed incorrectly. Most of the time there are not billing errors. However, I can recall countless cases, especially where gift certificates were involved, whereby Netflix outright just took people's money without providing any service in return. It hard to say how many millions of dollars have been removed from people's accounts as a result of some of Netflix's practices.

Now that I recently took a job elsewhere, I feel that people should know Netflix has some questionable business practices. They do provide a fairly decent service for a reasonable price; but you do have to deal with a company that in some regards is not ethical to get that service.

Do with this information as you will. For what it is worth, I use Blockbuster.
jason 9/5/09 8:03PM