NewEgg.com Customer Service Complaints - page 2

Does anyone know the email contact for Newwegg?

This is an actual follow up to my post below. I actually emailed the response email more than once hoping there would be a slim chance I would see SOME communication with New Egg staff that could understand my questions and respond to the dilemma. All you get is an automated response saying they will try to respond within 12 hours. This has been going on for a WEEK!!!! Are you kidding?!! Even if you sent me my money back, and a free laptop, this would be inexcusable. This automated garbage you have doesn't make up for the lack of care, lack of common sense, and lack of consideration for what you put your customers through. New Egg, it is time for you to change the name to Rotten Egg and slowly start closing shop. You are aweful....

As of Wednesday November 26th 2014. The Newegg customer service number found on Google is either ouf of service or have technical difficulties. Call to the Corporate office go straight to voicemail

New Egg sold me a refurbished laptop that one would expect had been checked over for issues. Well, this laptop had an unauthenticated version of Windows 7 on it; a very easy thing to check for. I went online to see if they could send me a version of Windows. I waited more than an hour to chat with the representative and that rep robotic-ally proceed to just send me an RMA after I explained what I was seeing twice. The rep never acknowledged my idea of possibly sending a legit copy of Window to save time, and then just ended our chat. I tried contacting the customer service email, and despite the indication they would respond in 12 hours, no response. I even tried the email listed below by company representatives but that wasn't responded to. Horrible experience with this company; would not recommend them.

Terrible Company. I purchased Wreaths from them. first the picture was not in any way accurate for what I received. in trying to return, they would not do return and said I had to contact the company they did sale for. I lost my shipping to my house, $7.50 and then had to pay shipping back to them $30.00 and then also had to pay a restock fee of $25.00, FOR CHRISTMAS WREATHS!! Return went to Seller, who would not refund my card. they said Newegg had to do it. Then Newegg sends me a return shipping form to ship it back to them, which they wouldn't do return in the first place. So I call customer service, and they now have to wait to call original selling company to see if it was returned before they will give me my money back. What a terrible company.

Terrible Return Help. I would never ever ever use the company again. every part of the transaction and return was a hastle

Newegg won't honor their own prices .. I basically was looking for a motherboard and I found it the price was the same as amazon.com so since I have premier I wanted to get it from newegg. I added the item to my cart and the price was higher than the advertise one on the page. I contacted customer service via chat and the person that took care of me told me that they don't honor the price that shows because it takes hours for their servers to load. I told them about how amazon has it at the same price that their search engine shows but newegg's was higher and she basically told me that they don't price match and if there was anything else I needed like basically telling me to move to another subject. I will cancel my premier and never do business with newegg. the person that took care of me went by the name of EVA L !!! .

I paid for 2nd day delivery and got my product at the end of the 3rd day. I emailed them several times and no reply what so ever. POOR POOR service dept and they care "0" about customer satisfaction. Amazon will get my buss. from now on.

Awful! Don't believe their description of the item and assume bad quality. They sold me speakers that sound awful at any volume setting then charged me half their price to restock them and ship them back. I won't buy from this website again. You can't trust them.

Ordered a tablet/laptop and received one with damaged screen. Initially contacted newegg for RMA on 10/4. On 10/7 someone responded asking me details about the damage, which I promptly responded to. I inquired about the status of the RMA on 10/9 and was told my response was not received. I've been submitting my response every day since 10/9 and not a single person responded back (it's 10/16 today). It seems like the only way to get their attention is to file complaints like this all over the internet!!

There's a $50 rebate for the item I purchased, which I may not get if they don't respond to my RMA request soon.

Returned motherboard for replacement. Had no video. Received message they determined I fried the motherboard and they would not replace. I've received defective motherboards from Newegg before and never got around to returning them. Should have save the shipping charge and tossed it like the others. Bought a replacement motherboard from Outlet PC. Hopefully will have a better experience if I have to return.

I have found Newegg prices to be good and shipping to be reasonably quick. However, every time I buy something from Newegg, the company misuses my PayPal email address to spam me. I can then go to the Website and unsubscribe, but it is annoying to have to unsubscribe repeatedly.

THIS COMPANY IS TERRIBLE!

Defective TV received

RMA not issued for 2 weeks after initial request and multiple follow-ups.

Failed to refund initial payment method (bitcoin) so I could take my business elsewhere.

TV I originally ordered was out of stock so I stood to lose all the money I saved on the bitcoin promotion AND be stuck with a Newegg store credit that I didn’t want. Nobody cared.

Finally got someone who had the bright idea of allowing me to take advantage of the same discount once I was issued my store credit. She thought this was such a stretch of a solution on her end that she was so proud of herself. I was so fed up I didn’t even care that the “resolution" was nothing more than I initially had minus hours upon hours of time spent on the phone with customer service reps and 3 weeks since I initially wanted a new TV in my living room.

Got issued an RMA and immediately sent in the defective TV

I wanted to be ready to get the new TV shipped out as soon as I was issued the store credit so I spent hours searching Newegg.com for a TV that was
1. sold by new egg
2. a samsung television
3. 46” or larger
4. over $599 but not much more
5. free shipping

There was 1 TV that kind of fit my specs (but cost more than I had originally budgeted). I put it in my cart.

I was issued my store credit and immediately went online to find that my cart was empty because the product I chose was out of stock.

I called back and told my story and mentioned that there were 3 options:
1. I buy a less expensive but less fully-featured TV -> settle for less
2. I buy a more expensive TV -> but the TV I had chosen was already stretching my budget
3. Wait for the TV to come back into stock -> nobody could tell me when this would happen and I had already been waiting for weeks

Nobody cared which option I chose. I proposed that maybe I could choose option 2 and they could spot me the difference. Nobody cared.

I spoke with Maria, who seemed sensitive and interested in helping me resolve my situation. She said she’d call me back and see what she could do. She called me back and basically said, “Okay so it looks like we can give you the same thing that we initially offered you” All the while acting like this was some kind of grand concession that I should be elated over.

BUYER BEWARE!

I purchased Windows 8.1 Pro .64 Bit. As it turned out my home computer is a .32 Bit. I called Newegg and asked if they could accept the return? I didn't want to take a complete loss. I was offered a 20% discount to purchase the correct Bit. Also, there is a downloadable that comes with the software. They wouldn't cancel that License number and at least give me another one for a .32 Bit. The Operator, Janet, kept putting me on hold pretending she was trying to work something out. When in fact, she was simply inconveniencing me and wasting my time. She told me that I would have to pay full price for the software; and then wait to be reimbursed later. I went online to the Microsoft Educational Center and found the same software much cheaper the Newegg. I will never buy from Newegg again. Order

Ordered 2 PCs of same type and in less than 30 days, 1 went into constant reboots. Due to their policy of needing ALL original packaging, I have to utilize the manufacturer's warranty which puts my small business in a major crunch. The best way to lose customers, pinch pennies instead of quickly aiding them.

For Immediate Release: 8/22/2014

SAMSUNG DUMPS REFURBISHED CANADIAN PRINTERS,
NEWEGG SELLS TO UNSUSPECTING EBAY CUSTOMERS

Buyers are advised to refrain from purchasing refurbished Samsung printer products. Look carefully at the item description on eBay or at other online retailers. Note that no information at all is indicated about warranty coverage.

Here's what will happen if you do need warranty repair:

SAMSUNG WILL DENY WARRANTY SERVICE REQUEST BECAUSE THE SERIAL NUMBER IS INVALID OR THE SERIAL NUMBER IS FROM CANADA. NEWEGG WILL LET YOU BECOME ENBROILED IN A CONTROVERSY AND NOT HELP YOU!

Buyer beware. NewEgg is involved in sales practices that will come to light in a pending research class-action lawsuit.

Good Luck. Do Not Buy Samsung Products from NewEgg

My video card is defective. It does not function as advertised. I contacted NewEgg and they directed me to the manufacturer.

I went through the support at the manufacturer and they RMAd the card. The new card had the same exact issue. I then contacted NewEgg and informed them of the situation. They authorized an RMA with them.

Even though the serial numbers would be different because they card had been replaced, they said as long as it had all the pieces they would honor the return. I mailed the unit out last week and received an email that the RMA has been rejected because the serial numbers do not match... I have since spoken to half a dozen different representatives who, after an hour of holds and explanations, understand the situation and tell me I will get a credit that day.

Each day goes by and I still do not have a credit. Meanwhile I have no videocard and they still have my money. All I want to do is buy a card that will actual function with my setup

I bought about $3000 worth of computer parts from newegg.com i receved the parts i opened the motherboard and found out the board had bent pins i asked for a rma from them and sent it in then about a month later i got an email saying that they would not honor the rma they sent it back with little to none of the packaging i sent with the board i would think that a company that prides its slef on customer service would do something other than "im sorry try the manufacturer's warranty" which thay wouldnt accept due to the fact that the didnt send all of the packaging that i sent them

i got the rum around dealing their with NewEgg their Customer Service for over 10 hours and it was useless. After that I was not going to deal with then any more. But I look up the their Corporate office, and was deal with respect and the problem was resolve Thank you Corporate Service

Customer By Email (Richard J Simonson)07/08/2014 12:13 PM
.In the past 15 months my grandson and myself has sent near 3 thousands dollars on your items, without any problems But with my latest order, your ordering and customer service department fell apart. Because of this and will not place and more orders, and recommendation my grandson do the same Overall this experience with your service has been very negative.The representative did not teat me as a valued customer and only provide lip service.
Since about 4:30 this morning I try to resolve this on with E-mail to with customer service This was a waste on time and effort. I fellow up will calling the customer service department again they provide a run around..

I attempted to buy a computer and spent a day trying to have my credit card authorized. The problem was an apparent difference between my address on the order and at the bank. I called the bank and even visited the bank. The two addresses were identical. Every time I called It would take between 35 minutes to 2 hours to reach a rep. In the end, and after five phone calls and 6 hours on the phone, I decided that if it took that long to reach customer service when I am trying to give them money, imagine what a pain it would be if I had a problem with the computer or the delivery. In short this was my first experience with Newegg and most definitely my last. When I initially ordered, I paid for next day delivery and they offered to next day it to me for free. I passed. My prediction is if Newegg continues these practices they will not be around much longer. I guess I will go visit Amazon and see if they want my money.

I ordered a refurbished TV from their website and my experience was horrible! The TV was shipped to the wrong address (different city and state), and then took 2 weeks to get to me. Upon arrival, realized when it was plugged in that the screen was damaged. Shipped that one back, and was sent another one. The 2nd order was also a disaster. The replacement TV I received would not work at all. No power!
I will never order from this company again. I plan to write the corporate office with an official complaint.

My problem is with all their policies. Buyer beware....especially if you're used to dealing with Amazon. Newegg.com has little loop holes for everything and take responsibility for nothing. I bought a "brand new" Acer laptop. Froze up right away and then the screen went blank. Their response....send it to the manufacturer and oh, by the way, you have to pay all shipping costs. Same problem with an HP Printer, and then an ASUS graphics card. I bought the product from Newegg.com. It didn't work...don't make it my problem guys. And God forbid you try to return something. Not only will you pay for shipping, but you'll also be charged a restocking fee. Just tried to return a monitor because they screwed me on the rebate. $140 monitor. Not only was I out the $20 rebate, but Newegg.com was charging me $40 in fees to return it. I WAS a loyal customer spending on average $2000 a year. No longer. If they choose not to take care of their customers, they'll ultimately pay the price.

I am a blind business owner. I tried to fill out the very poorly designed form to open a business account. It kept failing so I called them. Guess what? Newegg is clearly not interested in doing business with the blind. They not only wouldn't assist with opening the account, it was suggested that I use a screen reader. I use screen readers. In addition I teach screen readers to the blind as a state and federal contractor. Anyway, my point is that Newegg is not interested in money from this or any other blind business owner. That being the case, I will remain with Malabs, infotell, etc, etc.

Newegg is so friggin lame. I tried to place an order. The USPS does not deliver mail to my rural residence, so I rent a box at the Post Office (USPS). UPS and FedEx routinely deliver to my rural residence. However, if I enter my P.O. Box for shipping, Newegg insists on a residence address. When I give my residence address, Newegg reports that the USPS doesn't recognize my residence address (well Duhhh - that's why I have a friggin P.O. Box).

So, I couldn't place the order. After twenty frustrating minutes trying to get Newegg to ship to me, I spent three minutes to place my order with a competitor. Great way to do business Newegg. Don't be surprised if you see this comment elsewhere.