Nissan Customer Service Complaints - page 2

F*** nissan. My car has 18k miles and the caliper ceased and they said it was fine and not a problem so because of that problem my break pads and rotors on 1 side, and 1 side only wore out. So I had to pay almost $600 for new ones. Cant wait for my lease to be up and never go back again. I was with nissan for 12 years too.

I was trying to figure out how did I get green on everything and one of my tires has no tread at all then I asked Thomas what was consisted of a tune-up he told me replaceing valve cover and changing gaskets and that would cost me $300 dollars

This Nissan model is plagued with transmisssion problems, which are now the subject of a class-action lawsuit.

I bought my 2021 Rogue in December 2020 and it has been in the shop 4 times since May 20211. When I climb the steep hill to my house and push the STOP button, the SUV makes a terrifying clunk of metal on metal and lunges forward! It doesn't normally do this on flat land, but will once in a while.

The Nissan dealer service center (I've been to 3 different ones) claim they don't see the problem--there's no problem if they can't recreate it, mind you. Well, all dealerships are on flat land, not a mountaintop!

I've contacted Nissan Corporate about their supposed Buy Back Program and was told that I have 2 years left on my manufacturer's warranty and they are just sure it will be addressed in that timeframe.

There are not many negative reviews for this SUV out there, but I suspect most owners don't drive a 30-degree incline 4x a day, so they may not experience the same problem.

Though the interior is lovely, cabin technology is current, passenger and cargo space is generous, and handling is good, I still DO NOT RECOMMEND THIS SUV BECAUSE OF THE TRANSMISSION PROBLEMS. I suspect that if I kept it, I'll be sinking thousands into continuous trips to the service center---which will all result in "we don't see a problem."

I am trading it in today for a Lexus UX 250h and I pray it does not disappoint me like the Nissan Rogue has. I understand that the Nissan Path Finder has the same transmission with similar problems.

Car paid off in August 2021 Nissan held the lien. Had to call to ask where the title was in September, I was told it was sent. Never received it. I called again 2 weeks later. Then told it just got sent. Fast forward until 10/21/21. Received the clear lien paper, no title. Today I was told that is USPS issue. I would have to file for a title from DMV. At $125. This is standard practice with Nissan? So the consumers have to pay to get the title that I paid off from 5 years of payments to Nissan? On time and never late? No help from the lien department. Basically, not our issue, it's yours. Very disappointed in Nissan. Which, I will never purchase another vehicle from them.

Your adds for your new Pathfinder are really destructive. You have no right to run through pristine wilderness with your trucks. Barf. Grow up

Nissan in bedford,tx is so hard up for money they won't even change a parr our that is a week old and under warranty. They argue and hang up on you when they don't want to hear your side and the reasons of how you are proving why your right.while reading all the reviews it show that this is a regular thing. When 67% is bad how they are still in businesses when they treat their customers so bad is beyond me. Maybe when they start losing business they might really think about how people should be treated,

Grubbs nissan in Bedford only cares about profit and not their customers
They suck,id you want service and be treated right don't go here you will just get screwed.Its all about profit no honesty and doing right by others. WORST !!experiences ever!!!!!! DON'T DO IT unless you like being treated like crap......

I don't even know where to start. On 7/31/21 I went to Tom peacock Nissan in Houston. I sat there all day long and a Freddy Hernandez helped me. I was there all day long, and after much padding an application and telling my daughter to be a cobuyer the deal was finally done. After going home I begin to review the papers I was floored when I saw the total price for a 2019 Altima came to 51000. On Mon 8/2 I went back to the dealership to inform them I was no longer interested in keeping the car. I was told by 2 different salesmen that I needed to submit an email to see if the corporate office would cancel the contract. I went home waited on the email address ,
Which never came. I returned to the dealership on wed, 8/4 and Freddy said I sent you the email address this morning to a 985#. I told him my number is 281# he then gives me the email address and says now you just wait to hear from them. I parked the car on their lot on wed. 8/4 and I am still waiting to hear from them. They have a big sign right be the dealership that says 7 day hassle free return. Well that is a big fat lie, this has been the biggest mess I've ever seen. They have their car, my 2000 and I am livid. I need someone to please call me!!!

I own a 2014 Nissan Altima that had the CVT fail in Q4 2020 during the pandemic with only 65K miles. While the car is 19K miles under the mileage limit for warranty coverage, Nissan refuses to cover any of the $4,000.00 expense because the time limit expired December 2020. I reminded them that the end of 2020 was during the height of the pandemic when vaccines didn't exist, COVID was spreading uncontrollably and CDC guidelines advised people not to leave home except in an emergency. I was working remotely from home as directed, so it wasn't an emergency, and a car isn't worth dying for. So I waited until I could get vaccinated and safely take the car for repair.

While that would seem like a responsible approach to most, Nissan said I needed to have brought my car in during the pandemic for them to provide coverage. Nissan doesn't care about the spread of COVID or its impact on people, but rather only on corporate profits.

Nissan is the cheapest, crappiest car brand out there. Buy a Kia, buy a Hyundai, buy an old Volkswagen that's basically falling apart -- but ANYTHING else! It's super embarrassing to have even considered purchasing my 2021 Leaf & I wish I'd never done it. Nothing but problems since the first week I drove it off the lot. It's not worth it!

For the last 3 years I have taken my Altima to get oil serviced in Odessa Tx, but the last two times I have taken it to nissan of midland. The absolute worst service both times!! The first time I got my oil changed it only took them 4 hours with no one in front of me and appointment made! This second time i dropped of the vehicle for an oil change around 8:30am with only 1 person in front of me, to only go back around 1:30pm seeing the service manager Chad bring my car around from under the service pavilion to only park it and tell me it has not been serviced. After those 2 experiences it's now worth to drive 45min to get an oil change or do it myself.

I would do no stars if possible! I own a Nissan Pathfinder that the CVT issues that created a large class action lawsuit.
The judder issue in the CVT transmission can according to the lawsuit findings create a life threatening situation. I am 13,000 over the warranty but was told they offer goodwill assistance. They refused to offer any assistance but gave a hearty sorry you have to deal with this issue, very generous on their behalf. I called to schedule the transmission replacement which is VERY costly as they can't be rebuilt. The owner of the transmission shop said "we do at least three of those a week becuse Nissan transmissions are junk. Buyer beware!!!

I understand why they are ranked so low. While having a problem fixed that was caused by using the donut that came with the car, they damaged the bushings and would not fix them. I contacted their corporate customer service and they offered to pay half of the price for the problem they caused. I will be trading in the car and never buying another nissan again.

Bought a 2021 Rogue from Lia Nissan in Malta/Saratoga NY. The ABSOLUTE WORST EXPERIENCE EVER! DONT GET NEAR THESE PEOPLE!! WORST DEALERSHIP IN THE WORLD!!. LIES CHEATS AND SCREWUPS. HORRIBLE!!
the vehicle is LOADED with electrical and computer issues.
STAY AWAY.. Called all the way to ownership and no I'm help at all. Not even a response..
Absolute Jokers!

I bought a 2020 Nissan Rogue Sv from Carlock Nissan Tupelo, Ms Found out the seatbelt chime doesn't work. They said some Rogue seatbelt chimes are operational and some are not. How can they promote car safety when their seatbelt are faulty.
I do not recommend buying from Nissan. Spend the extra and buy Honda

I took my 2014 Nissan maxima in for oil change tire rotation and air filter changed. They do the little check sheet to make sure everything is okay they put a check mark in green box that my battery was good but they never even checked I have pictures to prove as well. My car lost power going down the highway yesterday I had to get towed back to town. They put it on the diagnostic test 125.00 plus parts and labor. So I called Johnny service manager Nissan of Midland, Texas. His words he told me was they were human and they make mistakes and I would have had to get it fixed anyway. Yes he's right I would have but I would not have had to put out 129.00 for towing or another 125.00 for diagnostic test. So because someone chose not to do there job correctly I had to spend 254.00 more then I would have had to pay if Johnny's crew would have caught it. That's called preventive maintenance... So with Johnny's little smart mouth I would say he needs a Seminar on customer relations. Just for the record I will never take my care to that service department for nothing. If someone would like to follow up on this complaint please feel free to call me at 432-266-0949 or email me at [email protected]

Jeanette Davis

We leased a 2017 Infiniti Q50 some 30 months ago. We both like the car, but two problems have developed that the local dealer, Schumacher West Palm Beach, FL, chooses to tell us that that is normal. One complaint is that the trunk has become difficult to lift, dealers answer " within character of a Q50". I disagree the shocks that ease the lift have worn and need to be replaced. The other problem is that if you release pressure on the accelerator and then return pressure to the accelerator the vehicle will stall for a few seconds causing a "SAFETY HAZARD". They test drove the car and found that it happened to them as well claiming it is the character of the turbo. I again disagree. Why did it take almost three years for this problem to occur. The service advisor Danny Solorzano indicates the cause maybe the use of regular gasoline and advises we start using high test as indicated, even though the salesman told us to use regular. Now we have another problem, I asked the sales advisor to write a letter on company stationery stating the problems and his comments. He told me that he would do that and texted me that the car, letter and keys where ready to pick up, he lied to me, there is no letter only a no charge invoice with the details on it. Why did he have to lie. I can no longer trust the service department at Infiniti of the Palm Beaches, inc. I will send copies of this memo to the dealer, the service manager, the owner of the dealership and Infinti Corp US, as well as the National Safety Council. For your information this is the 5th Infinti we have bought and or leased. My 2002 Q45 was the best car I have ever driven, to bad you don't make them anymore.

As an owner of Qashqai 1.2 Dig-t A/T (year 2014), I live in Ã?orlu/TekirdaÄ? TURKEY.

Unfortunately, I have to send an e-mail directly to you because Nissan Call Center in Turkey just says "your car is out of limited time warrany, so nothing to do but pay the whole repair expenses by yourself" instead of finding a satisfactory solution for the problem!

I bought this car in January, 2015. I use this car with almost no problem until October, 2018. My car is at 55.000 Km. and out of limited warranty (3-year-warranty completed in January, 2018).

Around the beginning of November, 2018, we have noticed that there have been a strange knocking noise coming out from the bottom end of the engine, lack of power and poor performance which makes us unhappy.

When we took the car to Nissan Service (Nissan ATM in Ã?orlu/TekirdaÄ? TURKEY), they carried out test to vehicle including consumption test and found oil level low. Completing the oil up to normal level, they wanted us to drive the car for another 1600 Km. in order to determine if the oil consumption level is acceptable or not. So, we did and went back to service. Checking the oil level, they found that there was 1 litre oil loss which was more than normal and unacceptable! No gasoline engine needs such a repair at 50.000-60.000 Km!

Surfing on the Internet, I find a lot of complaint about Qashqai 1.2 Dig-t faulty/incorrectly installed piston rings and faulty piston!

It is obvious that this is a defective car.

If I had checked the Internet before, I wouldn't have bought this car! I regret it!

Eventually, they told us the engine needs to be repaired which costs around 15.000-20.000 Turkish Liras (roughly 3.000-4.000 USD). So, I can't get my car repaired if Nissan doesn't help me by paying all the bill.

I asked Nissan Turkey if they replace the car with a brand new one free of charge instead of repairing or replacing the engine. But they said "no!".

Nissan should compensate for their own defective car!

Thoroughbred Nissan, Tucson AZ, DON'T BUY - HUGE MISTAKE! Their CPO inspections are more than deceptive. After purchasing a 2014 Sentra, l discovered it has hidden accident damage! Their warranties are worthless. They won't make repairs even for failing brakes! Once they have your money, you are on your own. Customer service ends there. Most corrupt automobile dealership l have ever felt with. At what point will government protection agencies step in ???.

Un going issue with sun roof leaking on 2008 Nissan Altima Coupe & seems to be a major problem for Nissan according to all the complaints on the internet- Dealer Younger Nissan Frederick MD have never been able to resolve the problem - so agravating we just stopped driving the car and parked it. Can't'get any satisfaction from dealer wittout sinking more money into it after already paying them numerous times to fix it! It's a very nice car that only has 59,865 miles on it and still looks like new. Shame on Nissan for not having a recall to have this problem resolved since this has been going on for the past several years with their sun roofs.

I purchased a Frontier on March 30,2018 from Nissan of Bakersfield. Was promised a second key which paperwork verified was available. After 3 long distance calls, still no key. These people flat out lie. Also I was told by finance mgr that I could cancel expensive security system at any time, still no response. Will never buy another Nissan product.

I took my 2017 Rouge to Trieber Nissan in Johnstown, NY for the third time to fix the DTE. They said a service bulletin on this vehicle states in order for this to work I have to let the fuel gauge go to 3/4 of a tank or four gallons of gas be put in. I have had two other Rouges and never had this problem. My wife is on her third Sentra SV no problem. Received a call from Nissan rep and she said if I should take it back again to the dealer. I am NOT GOING back for a fourth time. This is totally unacceptable. I am paying $333.00 a month for this lease vehcile, the DTE should work.

I have a 2017 rouge that i leased. The dte has not worked since I have the vehicle. I had it to the garge twice. I am upset that they cannot fix it. I keep putting miles on it going to the garage.

Brought brand new nissan patfinder when I came home from deployment I have had the vehicle for 5 years loved it. Also recommend someone else to buy one. Visited the dealers which always give me service. They told me I have transmission code showing up now that I am out of warranty. I do not feel I am should be paying for a new transmission. Because there was a recall on this problem nissan knew about.

I have had countless issues and problems with the Nissan customer service (which does not exist within this company) for 3 years. I will never advise anyone to purchase a car from them, specifically the Worcester branch. I paid £20,000 cash for my car, two days later it was in the garage for 6 weeks with no explanation, I wish then that I had returned it never to deal with them again. You can never get a courtesy car and have to book 6-8 weeks in advance and cannot even book the car in for 2-3 weeks which is not realistic if you a problem which arises last minute. They offer no service for people who work monday-Friday as they simply cannot fit you in on a Saturday and luckily for them it is a half day, yet they sell vehicles 7 days a week. The staff clearly must not enjoy their jobs and have no common courtesy for their customers. I tried very hard to help find a solution to the problem with my vehicle and trying to book it in with and without a courtesy car (they should have been the ones to try and find a solution), to then be told "there is no solution and I do not care and cannot be bothered to help you", EXCUSE ME?! The managers are even worse - you can understand where they may learn this attitude from, and head office are useless and will make every excuse under the sun. I am absolutely fed up with the way I am treated there and have been treated for last 3 years, what they now say to me and how they behave never surprises me. I have a background in customers service and I would never dream of speaking and treating a customer (or any human being) the way they have treated me. DO NOT PURCHASE ANYTHING FROM NISSAN! You will live to regret it!