Nissan Customer Service Complaints - page 3

Nmac Doesnt Care About Man Having 3rd Bipass Heart Surgery. Rules Rules Rules. Used Up His Delayed Paments. Would Not Consider Human Suffering . To Hell With You. Many Cars Bought With Nissan

Does anybody know if the region code on the replacement headrest dvd player (manufacture can be changed? I purchased this as a replacement but after hooking it up and testing with different dvds, it keeps telling me wrong region.

As a physician and consumer, I am writing about your latest commercial featuring the young woman racing around the track with the wimpy man who is supposed to test her for a license.The young woman represents the worst of our youth, arrogant and clueless, as is her mother who tells her to drive as they practiced--recklessly--with the girl thanking the man for the fun ride and his looking cowed and intimidated while telling her "well done." Really? This commercial is completely the wrong message to our youth, whose number one cause of death is accidents, often caused by reckless driving like demonstrated in this offensive commercial. Please find a new advertising agency and discontinue this commercial, which makes consumers like me go running to Honda or Toyota rather than your company for a new car.

I have a 2012 Frontier with 46,000 miles on it. The clutch went out and the local Nissan dealer told me there was nothing they could do about it and advised me to contact Customer Service. I did on Thursday last week and was told that a Regional Customer Service rep. would contact me by the close of business the following day. Did not happen. I reached out to them again on Monday and was disconnected twice. On Tuesday I called again and was told that the Regional Customer Service rep was scheduled to call me today. Here it is late afternoon on Wednesday and no contact from Nissan. So much for Customer Service. I will be eliminating Nissan from any potential future purchases if this is typical of their definition of Customer Service.

Nissan does not stand behind their product. They will limit their recalls to particular VIN numbers and if you don't have that number you are screwed. Numerous vehicles were recalled for the exact same fuel gauge issue I am having and they refuse to even consider looking into my case. I was stranded and lost all control of the vehicle after gas gauge showing over a 1/4 of a tank when really the tank was empty. Poor customer service and poor product. I was only asking for partial reimbursement.

Just wanted to let you know, I bought a 1997 Pathfinder in 1997. I still have and use this vehicle. It has over 300 thousand miles on it. Thank you for making a good quality, dependable automobile .

Nissan dealerships are the shadiest Fkersthere ever was we brought a certified used car that the breaks went out. Used car Mgr admitted car was never gone over so their selling us vech as certified used was bull$hit I want my money back before I have to sue them back to the stone age

I have been trying several different numbers and all end up to the same recording. I have been on hold for over 30 minutes. Worst customer service I have ever dealt with.

I have had many Nissan cars. They are great cars to own until you get Nissan service department
They are slow and goofy. Like lost puppies /
Customer service is slim to none. Lots of yes sir yes sir but no action.

I bought a Datsun GO T car from NISSAN showroom in Sector-3 Noida.
At the time of booking they provided a breakup of total amount in the booking form. So I paid what they asked.
But When I received all the documents and bills, I found a huge difference in total amount.
It was a Rs. 26000 difference in ex-showroom price, Rs. 1299 in RTC/Registration charges, Rs. 7550 in insurance, which sums up to Rs. 34849.
When I asked to refund the extra amount paid, they simply refused. They told me that they charged what they told me earlier. When I asked to provide the bills, they failed to provide the same.
It is clearly a fraud, I am not asking for a discount but asking for bills for whatever I paid.
Another thing is delay in RC,
I booked the car on 22 Aug 2016 and after loan approval and other formalities I finally got the car delivery on 27 Aug 2016 and paid the remaining amount on the same day. I have receipts of whatever I paid.
They provided the RC on 19 Oct 2016, in almost 2 months, I was promised and assured that the Registration Certificate(RC) of the car would be provided to me within 15 days.

Never been so frustrated in my life talking to consumer affairs. The women on the phone have no clue what they are talking about. Nissan does not stand by their inferior products. Like many many more before me, the steering lock on my car left me stranded, $1,000 to repair. Completely unacceptable. Will hear from my attorney this week.

I have been to your company/service department on five different occasions . Allow me to explain my story. I originally came to the service department in July because my cars' Check Engine light came on. I took it to Auto Zone first to have a diagnosis done and they told me it was the throttle body position switch. I then took it to Nissan and had them to do a diagnostic test as well. They confirmed what Auto Zone stated. The service department stated that I had the option of purchasing the NAPA part the lesser valued part or the manufactured part which was the Nissan part. I opted for the lesser value because that is what I could afford at the time. They replaced and I paid $635. Two - three weeks later my car was doing the same thing. I took the car back in, they kept it again a couple days and told me the part was defective and that they replaced it. Two-three weeks later I took the car again because it was still not fixed. They told me they would have to put the manufactured part on the car because my car was rejecting the NAPA part. I agreed, they replaced it and I paid an additional $416. Two-three weeks later the car was still doing the same thing and I took it back and a day or so later a service person called to say they couldn't find anything wrong with my car and I pointed out that brake switch light was still coming on and its still stalling. The service man said that he would change the battery somewhere in the car I don't remember but I ended up paying $5 for that. In total I paid $1056.xx. I went and got my car back because they claimed it was fixed. I got my car back on Wednesday of last week and Thursday morning when I went to crank it, it still wasn't starting, the brake shift light was still coming on, the check engine light was coming and when I put it in drive it shut off. It stalled twice again so I brought it back to the dealership Friday. Explained to Ja what happened and he said he would keep the car until they find out what's wrong with it. I received a call Monday from another service man (Jaime) to tell me that the main wiring computer harness needs to be replaced and that it will cost an additional $800. Upset doesn't begin to describe my feelings. The service manager Rich Phelps is nonchalant about my car being fixed and quoting me a ridiculous price even though they may have misdiagnosed my car. I have researched my type of car with the same type of problem which is the brake switch & sub harness which cost no more than $60. I called today to ask them to put the car back together and to refund the entire amount I have paid out of pocket and he said he would put the old part back on my car which I believe may not even be there because it's been well over a month since it was changed and if it's so easily to put back the part that makes me think they never changed the part. I have no complaints about the service department as a whole because they have awesome customer service skills every time I have arrived there; however, I don't like being given false information and handled as if I do not know anything.

This is by far the worst customer service I have ever had. I loved my Nissan but I am so glad I switched to a Honda just because of the service. I paid off my car over a month ago and still haven't receive the title yet. When I called held for 30 minutes pretty much every day no one!!

Made a appointment on the 22 of July 2016 to get my Nissan Quest to be serviced at the Nissan on 6840 Vincent Drive, Colorado Springs CO for a oil change & tore rotation. They advised me my van needed the 72,000 mile check up which they wanted over $800 plus dollars to do it. Had the work done at Elite Auto for less money & they said a part was missing in the van. When I got the van back also the air sensor light would not turn of. Took it to Discount Tire & they checked the air and could not turn of the light. Made a appointment this time with Nissan on South Academy. They explained that one or several of the sensors could be out and would have to be replace. Also informed them of a noise underneath the van that I wanted checked. Called around 2:00 pm and they still could not find the source of the noise but Swiss only one tire sensor needed to be replaced. They later called me and asked if they could keep my van overnight because they still could not find the noise coming from underneath the van. I said yes and told them I would pick up my van the next day around 10:00 am. Called the next day and they still could not find the noise so they said it would take 1 1/2 hour to put the van together. By then I was not happy with their service so I called Mr. Brown, the Service Manager and left him a lengthy message. IMarvin called me to tell me my van was ready but Mr. brown never retiurned my call. Spoke to Mr. brown when I went to pick up my van and told him how dissatisfied I was with their service. It was not better than the other Nissan Agency on Vincent.

Absolute immoral, unethical charlatans..If their objective is to rip people off, lie to their faces continually, excessively waste peoples time & insult their intelligence then Mossy Nissan excels above and beyond their goals. I am not sure collectively I have seen such a collection of low level con artists working synergystically together to scam people. They are like an ant colony all on the same page with the same goal 'to F*** the public & generate commissions'
I bought a Versa there & immediately has gas milage issues. This I partially take responsibilty for, previously I had my Xterra serviced there and everything in my truck was stolen while in their possession, when I inquired they said "we have new car wash guys that have been caught stealing customers items & they have been replaced" Really, how about replacing the items stolen ?
So after purchasing an extended warranty at signifigant cost they still will not fix the issue, rather they have me bring the car in take a day off work, rework my entire schedule & get a rental car..Then they won't fix anything & call me 30 minutes later saying come pick up the car, its still not fixed and its just a constant run around & games. They have done this to me almost 2 dozen times before I decided I will have to sue them to recover losses. When I asked to speak to the manager yet another series of games, when I finally spoke to him his resolution was to have me take a substantial loss & sell the car back to them & buy another one ? Really ? You want me to buy yet another car from you when you won't even honor or fix the current one ? Churn & burn scum bags ! Shameless scumbags at that, they look you directly in the eye as they tell you a litany of lies . I have left a ton out trying to shorten this up, bottom line if you buy a car from Mossy nissan you may as well set fire to your cash, time & sanity & just pray you don't have a problem, My God !
Let the buyer beware..If your looking for an unapologetic thrill ride of lies, deception, lack respect for you & your time, shameful lack ethics & you just enjoy being run through the ringer & treated like dog turds, look no further you have found your dream dealer !!
If your life is lacking in these areas 1) not being treated terrible enough 2) You really like being talked down to 3) You have incredible amounts of time you need wasted 4) you feel your not being lied to enough 5) You feel you need to be disrespected more in life 6) you enjoy throwing away money 7) if you enjoy metaphorical shots to the groin 8) if your surrounded by good people & feel you need some scumbags in your life for diversity 9) If things are going well in your life & you desperately want to add stress & 10) or finally if your in love with not being called back & constantly like to re-shatter your faith in dealing with car dealers...........Then I am here to say all these issues can be addressed in one fell swoop, just buy a car from MOSSY NISSAN & rest assured all those prayers will be immediately answered & addressed 10 fold.
I am not a hateful or spiteful person generally but if Mossy nissan were on fire & I had the only extinguisher, I'd watch them burn, not because I am angry but in the interest of saving someone else a tremendous amount of aggravation & loss.

i have been with nissan for several yrs got a letter from nissan in delware his name is sunny durham i called him because they said they could put me in a new car he didnt even have the respect to call me back if this is your new way of doing bussiness with a customer that has faithfully been with you since 2007 i will go some where else

Just got the computerized report on the state my 2005 Extera; not good! I am aware that at 161K mileage problems happen but losing a trans, and mother board on the dash, containing all important gauges is simply not acceptable. I bought once 1995 Camry with 145,000 miles and sold it 5 years later with the accumulated 247,000 miles, having had only one serious repair!! Now that, you Nissan, folks is quality!! I don't think that you had maintained quality and reliability you once had. I don't think I will look at the Nissan as my next vehicle. From an SUV one expects the performance and quality which would keep it going over 200,000 miles.

Just got off phone with customer service regarding our 2013 Altima passenger side air bags which we have had a recall on and taken it twice and it is worse now then before getting so called fixed. So we have spent about 10 hours of our time and now the representative says that I need to send them proof of ownership really? All I wanted to do is get it fixed right and let them know it's ridiculous that it hasn't been fixed they say it's a software issue what if it not and airbags don't work what then when heaven forbid someone is really hurt We love our Altima just have issue with customer service and recalls!

Hello I am a sec tomorrow I've been a loyal Nissan Z 1985 and now I was taken the fool but I bought a vehicle 2 years ago and I found out today when I bought another Nissan 2016 June my telephone number and very

I just wanted to express my gratitude to Nissan for producing a product that was destined to become a stressful and expensive nightmare for so many of of us who purchased one of these vehicles of yours that has to date cost me almost $6000.00 in repairs for a design flaw that allows the transmission to become contaminated with radiator coolant and destroy to the transmission. I'm grateful because I now know to never consider buying one of your cars or trucks again. And I can warn my friends and family to avoid these vehicles and save them from the headache and financial burden of dealing with an issue Nissan has been aware of since at least 2005 through 2012 models of Frontiers, Pathfinders and Exterras. Lesson learned? research what you are buying. See what people are saying before you pay good money for something that keeps on sucking your wallet and leaves you broke down.

I send my nissan car to nissan services centre kuantan today due to air-cond problem. I leave my car at the services centre to solve the problem for almost half day.. when i finish my work at 6 pm i ask my friend to fethch me go the centre to take back my car and once i reach the centre was close... this had made me in trouble that i had no car to use,and this make me very inconvenience that i can not fetch my children from school. It is there is the responsibility that the center should call me to ask whether am I going to take my car before it close or leave me a message when me car is done. i am very disastified and disappointed with the nissan services!!!!

Customer service staff Karlie from Nissan Westco Cairns talks down to customer, cuts customer when trying to explain. Pushes her opinion, tells me I've had my car for 3 yrs just because it's a 2013 model. I bought it 2014 not 2013.

Poor customer service. Does not listen to customer when customer trying to explain.

July 25, 2016
My name is Wylene Thorpe; I have purchased 4 cars from Nissan at 6889 Jonesboro Road Morrow, GA, phone number 770-968-1360 starting in1998. I purchased a 2015 Sentra last year and they lost my check stub and put someone else check stub with my paperwork, I purchased a 2016 Altima they lost my driver licenses and I had to send another copy. I took my Altima in for an oil change on July 15,2016, the service person checked my brake along with the oil change and now I have a hub cap missing. Nissan have a problem with loosing things. After trying for several days to contact Ralph the service manager he said I probably ran over a pot hole or someone probably stole hub cap. I love the Nissan car, but with the problems I have had with my last two cars I am not sure I should purchase another car from Nissan. Customer service at Nissan South is not the greatest, after you purchase your car the customer service goes from bad to worst. I have spent a lot of money with Nissan and I am very disappointed with the service I am receiving. I am now waiting on a part for my back door on the driver side because it will not open, but I am affair to take my car back to Nissan service center. I would like to have another hub cap for my car because I believe the service center is at fault for my missing hub cap. You can contact me at 404-844-6552 or 678-519-4528.

Thanks
Wylene Thorpe

Reed Nissan General Manager Guy has a bad, rude attitude. He talks down to the customers and has no remorse for anything. He should not be in the position he is in. Bad customer service.