Office Depot Customer Service

Brandon in Flowrmound TX. Needs to move on. THE rudest p.o.s. I have ever met in my life ! No help and tattoos and gay, wants to act like a man ,when he clearly isnt.Worthless and rude in front of of other customers.

Ordered inkjet combo, received batteries. Tried live chat and phoning, what a disappointment. Totally frustrating, to the degree of hanging up after 30minutes of trying to resolve. Will no longer do business with OD period.

When You Call Billing Dept To Get A Credit Return From A Mix Up At The Store You Get A Run Around And No Credit This Has Been Going On For Two Months I Don,t Think They Care About Customerskmtv

As baseball season is now here, I just want to thank Office Depot for singlehandedly *killing* my hobby of collecting memorabilia.

For years I would go to Office Depot to get my photos printed on card stock. I would get either photos I found online or they would blow up baseball cards for me and they even had instructions on how to blow the cards up to an 8x10 size. They loved having me as a customer and many was the time they wanted to see what pics were signed. For over 10 years, I'd go and get pics printed out, to be signed at games or via mail to retired players.

A few years ago, this new kid at the Office Depot I frequented said I wasn't going to get pics printed anymore. I told him it was allowed under Fair Use (I took a media law class in college) and he told me in so many words to kick rocks. He called the store manager over and she said she had to back her employee. I told her about Fair Use and she refused to listen. Said she got a letter about it. I asked her to show me the letter. She refused and told me my business was no longer welcome. I doubt there was a letter. Again, I had been going there for over 10 years.

Hope that jerk Dustin G and his manager Pattie enjoyed ending a person's hobby.

Can't wait to see the non-response to this post from Office Depot.

I will keep posting until somebody from Office Depot does something about the way I was treated.

As baseball season is about to start and Spring Training is now underway, I just want to thank Office Depot for singlehandedly *killing* my hobby of collecting memorabilia.

For years I would go to Office Depot to get my photos printed on card stock. I would get either photos I found online or they would blow up baseball cards for me and they even had instructions on how to blow the cards up to an 8x10 size. They loved having me as a customer and many was the time they wanted to see what pics were signed. For over 10 years, I'd go and get pics printed out, to be signed at games or via mail to retired players.

A few years ago, this new kid at the Office Depot I frequented said I wasn't going to get pics printed anymore. I told him it was allowed under Fair Use (I took a media law class in college) and he told me in so many words to kick rocks. He called the store manager over and she said she had to back her employee. I told her about Fair Use and she refused to listen. Said she got a letter about it. I asked her to show me the letter. She refused and told me my business was no longer welcome. I doubt there was a letter. Again, I had been going there for over 10 years.

Hope that jerk Dustin G and his manager Pattie enjoyed ending a person's hobby.

Can't wait to see the non-response to this post from Office Depot.

I am a tall guy and needed to replace my computer chair.
Find a chair that might work, and is in stock, so I go to the store.
Store is awful, over lit bare fluorescent bulbs and severely understaffed.
Chair works (yay) but is NOT in stock. I am told, by the manager who is stressed, that the 1 that shows 'in stock' is the display model.
So I check for another store, start placing a pickup order, and before I press the final button to purchase, I decide to call and check. The 1 in stock is the display, they have none.
Get home and order it overnight (yay) arrange to be here for the delivery, and this morning my order is cancelled. WTF? No other information other than when they went to fulfill it, there were none.
Called, did not pull a Karen, but the associate was less than helpful. It is as if Office Depot is against the customer's purchase - really. I ask if it will be in stock, she says yes, in 4 weeks, it is back ordered.
Unless I find something else, this chair is my last purchase from Office Depot.
Overworked and poorly paid employees, plus a money first approach ain't no way to keep customers happy.

I don't know what happened to them. But they've lost me as a customer.

I ordered a $450 HP laptop online over May. Received it a week later. It was a lemon. Apparently, the ratings didn't load correctly on my phone. But they've had issues with their website since 2021...Items listed as in or out of stock when they're not. So I returned the lemon to my local store. A newer, older guy Mgr. (who was apparently training someone) couldn't seem to scan any of the simple barcodes on the shipping box OR the online receipt I'd brought with me. When I've never had any issues with returning even a printer before. He finally managed to print me a very small, odd looking 3x3 receipt, while stating the credit "may take" 7-10 days, because the warehouse was now handling all returns ... okay. It used to be 2-3 days. But processing can change.

Well, after 7 days, no refund. I called the store, who "didn't know how to help me" ... "sometimes it takes a few days" runaround, when I TOLD THEM it'd been 7. Something wasn't right, and I knew it. So I contacted the website HQ chat, who also gave me runaround. Now it's been 20 days with no refund. It finally took 2 complaints to the BBB, AND the company website, to get any legible response. It's NOW been 31 days, and emails back n forth with HQ, patiently waiting to see if I finally get my money refunded. I am so done with them, it ain't funny.

On today 12-08 2021 I entered the store to make more copies of an existing post card that was printed in this same store.. I basically gave the guy the postcard.. when making the comparison he definitely printed it wrong... too small! When I advised him about his error he tried to make me wrong! This is what he said .."Have it on a pieces of paper, with how you want it! I told him didn't I bring the exact size to you, hell I put in in your desk.. Anyway when he finished he walked over to the table handed me the new ones.. He didn't ask me to hand over the wrong ones he actually grab post cards that didn't belong to the store.. The extra ones I had brought in the store. So I said to him you grab the wrong ones . You rude ain't you..ask me for the stuff you need don't reach over me especially with this Covid and Pandamiv. I requested management.. A lady name Rebecca with her nonSalant attitude.. This store definitely have poor customer service!!! Very poor...Tallahassee Fl (85)656-3019

I Am Tom Dunne, The Mapman For Over 50 Years, Your Client In N.o.la. & Slidell, Since "katrina' Destroyed My Home @ 7341 Shaw Ave. In E. New Orleans !!!!in Recent Months I've Had Occassion To Attempt To Make Copies Of My Maps @ The Slidell Store On Gause Blvd. & Told "we Don't & Won't Do That And No Reason Is Given & Told If I Don't Like It!! Leave Our Store.!!deplorable!!! Not Only Will In No Longer Shop There, I Will Advise All My Business Friends They Should "not" As Well!! If Not Liked, Fwos Ma Que!!!!!

On Feb. 3, 2021, I purchased 5 items. 4 items from my order were delivered on Feb. 5, 2021 along with 2 items I did not purchase. The delivery person picked up the returned items on Feb. 8, 2021 @ 3:05pm. I have called and spoke with Customer Service agents 3 times and had been told that my account would be credited and I still haven't received my credit of the item that I did not receive. It seems that the returned items did not make it to the warehouse but I took a picture of the delivery person when the items were picked up. I would like someone from Office Depot to contact me and provide me with an email that I can send proof of the pickup of the returned items.

I have been using office depot in Conyers for a few years but today the customer service was awful. I sign in to have copies printed. At the time it was one associate, Trinity, and she was doing a great job. However, when the other associate(did not get her name) came back from break she had no sense of urgency and was waiting on customers who came in after me. After 3 customers went before me, I finally asked Trinity do they received my email and she said yes. My problem was the other associate was more concern about her cell phone, hair and walking around doing nothing. My time is important like anybody else. This was the worse experience I had at this location. Trinity was good but the other associate lack customer service, not friendly and act like she didn't want to be there. Normally, the staff is friendly and very professional and work with a sense of urgency. I spoke with a manager but I wanted to share my experience on Oct.18,2020 in the evening.

wanted to return some stationery worth $200 but lost the receipt. The cashier asked lots of questions and then get the manager, both said needs proofs that bought at the store. According to OfficeDepot's return policy posted online, without a receipt, should get store credit back.

Santa got my son a ps4 for Christmas it stopped working 2 days into lockdown I waited till gamestop opened and they told me they had no consoles but they were coming in but nothing I rang again no consoles they told me they would give me my. Money back but I said I would wait for the new one.. But now they won't even give me my money back and my ten year old is so upset nearly six months with nothing wanting to play online with his 2 friends.. Can someone tell me what to do please

Went into the Lantana Rd. Location, thinking to myself this should be fairly quick. I needed to make a few copies and possibly use store computer. After standing in line for several minutes, I noticed a cashier who immediately turns away. I then noticed store staff standing on the backside of the counter who turned his back on customers waiting. Still standing in line and waiting to be assistance, the store employee finally acknowledges that he needs help at front counter. Then, the Manager arrives with her arm in a sling and to be frankly honest she was not much help either. EVERY computer had multiple signs on them that read "Employee Use ONLY." Anyone needing to use the computers were Immediately turned away. And the excuse given was It's Corporate Policy.

When I checked my email this morning, I found a message from Office Depot informing me that my "subscription order" for HP printer toner was about to ship and my card would be charged $107.00.

I logged in to my OD account where I discovered six subscriptions -- the HP toner, several subscriptions for hundreds of trash bags, and a subscription for a quarterly purchase of an electrtic pencil sharpener (WTF?????) .

I have no recollection of entering any of these subscriptions. I am a retired, private old guy. When I need something, I order it or go to a store and buy it.

I suspect one of two things happened:
ONE. When ordering online, there are boxes that are already checked such as "Send me emails with special offers." I always uncheck those. I suspect there was a checked box that subscribed the last time I ordered toner. However, I have NEVER ordered trash bags and only one time ordered a pencil sharpener.

-- or --

TWO. Someone at OD needed to make him/herself look good, so, they set up subscriptions to increase their sales record.

Either way, I managed to cancel all the subscriptions. I then requested they cancel my online account. In their FAQ about accounts there is no place to cancel an account.

I'll never order from OD again and will never buy from them in person.

I walked into a Office Depot this past Sunday in Sugar Land Texas - massive place with which appeared to be only 6 employees - after asking and waiting a long time for help an employee looked up the ink cartridges I needed for my HP 4675 printer - because I do not live in the US I purchased 5 cartridges. Arrived back in Cayman only to find out the 63XL cartridges are not compatible. They should have recommended the HP 664XL

Stuck with expensive JUNK-

I was stupid enough to get the extra two year plan thing. Well its been less than 30 days, My receipt is in an email I have to find and the service I got the two warranty thing with needs the receipt as they dont have me in the system after I bought the policy. The store has no customer service dept. NONE. I ended up leaving the store with my failed item (a shredder) and hope to go back tomorrow if I can find my receipt on another system.

I was turned away with returning my ink cartridges I bought a few days ago but wasn't given receipt I told them that it was never given to me will they turn me away saying they can't help me not even with the in-store credit gift card

I wasn't given a receipt they one register was down

I bought file cabinet it fell apart. Trying too get it resolved. It's like talking too a parrot,They take your money and give you junk,told me to call the wananty department,which is a joke,I feel this is a form of stealing from client,and they should be out of business,If they don't start taking care of people complaints,it's a matter if time they will be out of business, stealing from the hadicapp.

They promised me over the phone I could get store credit for my magellan realspace desk hutch which is so cheap a piece of tape peeled off the surface. When I arrived, they pretended like that manager I spoke to didn't exist and refused the return. After trying to escalate the matter, they replaced my hutch with the same cheap junk. I only wanted store credit. What a bunch of liars and rip off artists. I will never shop there again and neither should you. Let the buyer beware.

I may be in the minority of shoppers today but I still like to go to stores, look at products and buy them on the spot. I went to Office Depot tonight. I tried to buy an external hard drive. There wasn't anybody to take my money. A person that looked like they worked at the store walked by and looked at me but walk on by and didnt say anything. After 15 minutes I gave up. I gave it my best shot to spend money with your company. I guess I will figure out how to order stuff on line and wait several weeks for it to be delivered. I miss salesmen and real stores. Sign of the times I guess. Mark me down as extremely disappointed.

Hello Office depot
I just wanted to give my feedback, as I have been a happy customer of office depot until today. I love the fact that your company offers the penny sale to your customers and in 2013 and 2014, I made sure that I was in one of your locations this time of the year. I have 5 kids and 4 are in school, plus I like to give school supplies to others in my family, as these items will always be useful. Today I go into one of your locations all to find out that you have to spend $5 or more to buy the penny items, that I am okay with but you only allow 3 per household, and even if I wanted to do separate transactions I have to spend $5 each time. This is misleading and you might as well sell those items like other retails store are selling them for $0.50. I come out cheaper spending my money with Walmart or staples. I really hope that you will send this message to your supervisor or to marketing as this defeats the purpose of your sale.
Best Regards

Office Max In Irvine (jamboree Rd) Is Absolutely The Worst Technology Type Store In The Industry - Extremely Inept Employees And Manager, Greg, Is The Rudest, Most Stupid Individual. Do Not Believe Website When He States That He Will Help You As Much As The Other Store Employees Because He Does Every He Can To Avoid Working Inside The Store, Especially, When Approached By Other Employees When A Customer Has A Warranty Issue, He'd Rather Be In His 'cubby' Hole Office Being Worthless To His Employer, Office Depot (parent Company). Wake Up Office Depot, Your Own Employee Is Costing You $$$!!!

I Placed And Order With Office Depot Said Free Shipping, Then Charged Shipping To My Gift Card, Said Would Remove It, Then Asked For My Credit Card For Over 8.99 On Gift Card. They Charged Purchases To My Credit Card And Not The Gift Card Info Given. Talked To Them Several Times, Talked To Manager, Too Stupid To Reverse The Charges Off Credit Card And Apply To Gift Card.. Had To Have Items Returned...they Were Not Of Good Quality. One Was Defective. Could Not Get Back Attached. Screws Went Into Plastic. Not Good Customer Service. Will Never Use Them Again. Asked To Have Items Picked Up. Was Told No Charge. Guess Again

My phone is an Android and it doesn't allow me to scan the QR Code. Survey Code is 16HW FCHH 6E3Q .I wanted to say that one of your Employees named Nakyla Dixon helped me with my copier on March 18th. She was very kind,patient,helpful and informative. Great job Nakyla!!!

I want to thank Donna at the Office Depot in Fairview Heights, IL. She went above and beyond customer service in helping us locate, purchase, and load our chairs and did all with a very pleasant and delightful disposition. Office Depot is fortunate to have her in service. Thanks again, Donna.

Alexander was very patient and kind and displayed excellent customer service skills. Please reward him for his hard work He was helpful in showing me how use the copy machine.

My visit today to Office Depot at 8950 SW 137 Ave Miami FL 33186 was an excellent experience. Yolinda was very polite, knowledgeable, and very sweet.She took the time to answer all my questions, and she did all the work with excellent customer service.She is a great professional young lady, and a very hard worker. Please surprise her with some great recongnitions.The whole team at this store are all very dedicated, and they give great customer service. Thank you again for this Excellent experience, and all previous times from this young lady, and the rest of the team.

All, each one of the Office Depot Team has been very attentive and supportive. I visit the location at the Boca Park,( self-service and purchase USPS stamps) 8720 W.Charleston Las Vegas Nevada very often. Every time I need assistance with even the smallest detail, I receive the BEST Customer Service and Care. At times the printer machine has a situation, The staff is ready and makes time to help. I recommend this location for everyone to enjoy the BEST Customer Service in town. Thank you for making me feel like a valued customer.

I went to the office depot on airport way July 18 to buy a telephone with two or three additional.the brand wanted had sold out. The nice salesman (I think his name was Sharif) recommended two other phones and explained their functions. They were out of my range but,he adjusted the price and i got an excellence phone at a good price. the receipt faded so bad that i could not read his id. thanks again, mena

I think Office Depot is awesome. Polite and knowledgeablw employees at Poplar Bluff Mo store. Really helpful! I got a desktop and it did not work out for me. Great PC just not for me. No questions asked. Return up to 14 days with receipt and packaging. Pretty good deal if you ask me! Thank you Office Depot! Definitely, a returning customer.

Store #2171 of Conyers GA took very good card of me yesterday. I was not happy about a warranty issue. However ever Steve the maanger gabe a solution I could live with. His management and associate Jason are the reason I don't shop else where. I am a lifetime customer for that store. I work retail and I'm a award winning customer service associate for my company. I take pride in my work so that both my employer and my customers are happy. So my hat is off to conyers. Please honor me by honoring them. No Recognition could be big for the service they provide.

Recently I was in a fruitless search for a metallic printer paper that Office Depot no longer carried. After exhausting all other possibilities, I returned to Store #855 on Liberty Rd. in Salem, OR. I was most fortunate to be met by Ceasar. Rather than merely assuring me they no longer carried the paper, he instituted an online search. He was determined, encouraging and most helpful.

The company had changed their name but he was able to find exactly what I was looking for and arranged to have it delivered directly to my home. There is SO much difference between just saying you don't carry an item, and personally working to fulfill the customer's need. This paper will be used for centerpieces for our granddaughter's wedding…so this is a very happy grandma! Thanks to Ceasar!

I bought a sound card that didn't fit my IBM machine. I called tech depot customer care and talked to "rachelle",she assisted me in the return of my shipped card,refundage,shipping back said card, and recommonded (after talking to me of my concerns)an alternative sound card which I purchased with confidence from her (and office depot).although the local store in daytona didn't know nothin about nothin,and could not/would not help me,rachelle from tech customer care did. thanx,jim gadbaw

I love going to office depot, I have always been given great customer service.

If you want your work done right the first time, every time, go to Copy & Print at the Office Depot at W Grand in Chicago. Randel Paige handles every job patiently, peacefully, professionally, as though the success of the whole store depended on his skill. He knows every product, every price point, every piece of machinery, and can think of a solution or work-around for any problem that arises. He makes your blood pressure go down just by saying "Hello." He ensures that the staff around him is well-trained and on the way to being as knowlegeable as he is. This is a fine store in all aspects, and Randel sets the tone.

The employees went out of their way to fix my label document so it would fit to their labels! I'm very pleased with their service.

I enjoy coming to this location they all show kindness . very helpful and experienced , managers are #1 . employees keep up the good work. thks

Just want to comment about an employee of the Paducah , Ky store.
Brandy works in the print & copy section. I went in with a big problem with the cookbook I was working on. Brandy was most helpful, courteous , kind, and very patient.
She worked with me to complete my project while she waited on customers.It is very refreshing to see such a nice employee who doesn't mind helping.
She should be recognized for her customer service !!

I just have a question. Last time I was in to my O. D. store, the check out gal said to me at the last, "Your credits for the toner recycling will appear on your next statement." And, tonight I'm looking at things & it tells me I have no credits. What happened?

My family and I went to the Coastal Way Shopping Center store (Brooksville) this AM. A young gentleman by the name of Lance waited on us. He was very professional, knowledgable and explained the options and questions we asked.
He made our visit there very pleasant and we will be making a purchase there soon.

This store, I know is known for their excellent customer service and we do purchase our office neeeds from them.
Thank you

I visited the New Orleans store on St. Charles when I was visiting a few weeks ago. The customer service was amazing. The product I wanted was not on the shelf and the associate went to look for one in the stock room. While I was waiting, the manager and another associate came to ask if I needed any help. I was very pleased with the friendliness and willingness to help their customers. If I ever have any computer needs when I am in this area, I will be sure to head to this Office Depot location. The product was out of stock (a $8 cord), but the associate gave me one off one of the display computers!

I went to office depot to do my son's school shoping it was very busy an employe by the name of Fanie helped me she was great she took the time to walk the whole store with me and help me get everything on the list i realy appreciate what she did it was very refreshing she didnt just point and walk away she was very helpfuloffice depot won them selfs a new customer this is the office depot in front of the dadeland store i repeat she was very helpful

Manager Dan at your Office Depo Anchorage AK - Tudor location gave us a wonderful service. He went out his way to make sure we will be able to go home with the "protector sheet" (customized by him) to fit into the memorial book. Thank you Dan.

Janet&Justine.

Dear Ladies and Gentlemen:

I shopped at the Office Depot store at 19800 Hawthorne Blvd., Suite 248, Torrance, California today. I was assisted by the manager, Shawn, and the cashier, Jody. Both were very friendly and helpful and are assets to your company. Having just opened my business practice, I will not hesitate to shop here again. Again, I thank them and Office Depot very much and am happy to see that customer service is a top priority of Office Depot and their employees.

I recently did a purchase through the office depot rpf in Long Beach Ca. I just wanted to give a shout out to Caitlyn, who made sure I got the cover done right on my books. She has been very helpful, and super nice. She gave the best customer service that I've recieved in quite a while. Thank you.

I recently shopped at the Rapid City, South Dakota Office Depot. I just want to give a BIG Compliment to 2 young men who work in this store. I believe STR. 2003 Reg 2 would designate to you which store I refer to. I came into the store to buy a product for a calculator, didn't even know what I needed. Marcus found the correct ribbon and patiently explained how to install it so that I could understand. I was very impressed with this young man who went above & beyond assisting me. Mark, at the cash register was so polite and helpful with my problem. I wanted you to know that I will continue to buy at Office Depot rather than going to a competitor.

I shop at office depot for most of my home office needs. I like it's customer satisfaction policy.

Just want to say that my shopping experiences at your store #2286 dealing with Sandi and Martez are very satisfactory. They have a good service attitude and are well trained and helpful to make my needs met with a smile and willingness that makes me want to come back to the store.

dear I worked in samsung offic at syria damascus I has been loved samsung mobile more than tow years I had very devloper steps in my market
we worked as usaall in defcult circomstances
but we have high market shar in mobile market and we always push in
suddnly offic in jordan says stop work in 20 of this month without any thing before just stop and go home and take 20 days salary
is this back treatment for our forces and it's right i am shoked
samsung the big company i am proud of it
no it's big shoked
we are foue guys our salary is not more 1200$ right now cause dollar is high and we take our salary in syrian pounds is this number to high for samsung
I don't know I think it's from my right to get explain for this

I worked for office depot for over 6 years. When i first got hired i was a stocking associate and nothing more, after a few months of no training i was put in technology. Not having a clue of what was going no i was suddenly ask to stay their. having customer come up to you and ask a basic tech question with no answer to give them made me look like a foo. asking my manager to assist me he just tole me to handle it as i am the tech specialist. The company prides themselves on customer service. what kind of service can you give if you don't know whats going on in your stores. and the only time i saw my store manager was when we got a visit from the corporate office. I'm glad i left as a big relief struck me the day i was gone knowing that i didn't have to deal with a company who didn't care fro its people or customers all they cared for was $$$$$$$$$$

I used to be a employee of Office Depot and I can tell you the management is just awful. There is an obvious form of favoritism that management will show towards certain employees (the "qualified" technology associates" by giving them larger incentives and raises, while employees who work on the registers or in the printing department get absolutely no recognition and incentives for delivering quality customer service experience. What is also appalling was the fact that the store would be so low on payroll for a few weeks that literally, we'd have three associates in the entire store, maybe even two depending on how bad payroll was. With that being said, it made customers angry when they couldn't even check out because the only associates working could not get to them to assist them. On top of the lack of employees working, the management expected associates to do over and beyond on goals that were impossible to meet. I left Office Depot on a sour note, I'm not proud of it but quite frankly, after dealing with the low pay for years, the management, how things were handled, I could not take it anymore. They showed no remorse for anything and didn't even appreciate the service I had done for them. A horrible company to work for, I'd rather work for a grocery store at that point.

i work at office depot and i admit sometime depending on which stores you go to there will be some rude associate and managers. i myself have walked through some stores to see what there customer services is like and sometimes i am disappointed with what i see and the help i get, but trust me not all stores are the same and to you that have had a bad experience i do apologize.