Oreck Customer Service Complaints - page 2

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Oreck customer service is ranked #682 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 27.17 out of a possible 200 based upon 28 ratings. This score rates Oreck customer service and customer support as Terrible.

NEGATIVE Comments

27 Negative Comments out of 28 Total Comments is 96.43%.

POSITIVE Comments

1 Positive Comment out of 28 Total Comments is 3.57%.

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Terrible Overall Customer Service Rating

  • Oreck

    Customer Service Scoreboard

    • 27.17 Overall Rating
      (out of 200 possible)
    • 27 negative comments (96.43%)
    • 1 positive comments (3.57%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 3.3 Reachability
    • 1.9 Cancellation
    • 3.2 Friendliness
    • 2.4 Product Knowledge

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Viewing Oreck customer service complaints 26 - 27 out of 27
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20
Aug

Posted by BBrown


8/20/12 5:18PM

I find it incredulous that my XL21 user's guide does not identify the roller brush among the 34 parts otherwise listed! Why isn't such a critical part shown and listed? The Rockville, Maryland Oreck dealer told me my roller brush needs to be replaced at costs of $49.95. He, too, was puzzled that this part is not listed, apparently in ANY of the Oreck manuals!

Robert W. Brown

07
Mar

Posted by Anonymous


3/7/12 10:03AM

Took my Oreck in for its annual cleaning and tune-up ... service technician told me it would be 2 or 3 days. I've usually get it back the same day or the next day at the latest. I called today (third day) and he tells me that it usually takes a week!!! For cleaning and tune-up????? Come on!!!

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800-989-3535

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