PG&E Customer Service Complaints - page 3

This is the most stupid thing I haver ever saw in my life..
I trust you handling my power and you can't even keep your site open. I wanted to check my bill to see how much you are gouging me because my neighobers bill went up 60% havr you ever concedered all the people that make less than 75,000.00 a year and can't affored your outragedgs pricing. All I want is to check my bill and you cant even do that what a pitiful job you do.

thank you
rod gasser

On 11/3/15 at 12:38, I had waited 41 minutes to speak with someone. The person who answered, named Alisha or Alicia, didn't get too far with her as she figured I was calling from a business and immediately transferred me without a word. I now have been on hold (again!) for now 63 minutes. I'm working as I wait so no big deal. However, I work in customer service and its so sad to see a company like PG&E have employees that tarnish everything they work for. I would LOVE to work for such a great company and undeserving people like that disgust me! Her attitude will catch her eventually and I hope the door hits her on the way out.

Today, October 8, 2015, at 4:30pm the PG&E vehicle PE77301 ran a stop sign at the end of the Echo Valley Road exit off Rt 101 directly into the path of my vehicle causing me to slam on my brakes, swerve into the next lane and almost hit a truck. I leaned on my horn and took out my camera. When the operator saw me taking a picture of his vehicle he sped up to over 60 mph to avoid it. He was slowed by another car in front of him but swerved back and forth as if to blur the image. Echo Valley Road is 40mph, windy, and fairly highly populated. Your driver was as unconcerned about the safety of anyone as he was about the law. His attempt to flee the situation demonstrated cowardice. I hope you place a restriction on this idiots driving before he kills someone, but I expect nothing will happen.

Since you turned off my power for 5 hours for routine maintenance without any notice my well tank ran dry. I have clothing with all fabric bleach in the washer on prewash and no water to rinse them. If the clothing is ruined I will expect you to replace it.

My name is Denise Peters Jenkins, and I live at 515 Chesapeake Ct., Pittsburg, CA 94565. I signed up for an electrical discount program a few months ago. Since then, I have had solar panels installed. The problem is that the solar company can not start our solar program until I am out of this electrical discount program. Would you please release me from this program so I can begin my solar program? I can be reached at if I am not available, please leave me a voicemail.



Thank you.



Denise Peters Jenkins

I have consistently tried to change my billing date due to SSI payments but PGE in there infinent wisdom have dropped the ball for 6 months running freaking corporate idiots. To hell with PGE

what ever happen to professional courtesy with businesses these days??? today pge did some sort of survey flagging where your two employees went up and down white ave. in chico, ca. with out giving any courtesy notice just went ahead and traipsed through any property they wanted not telling the owners of the property anything that was going on or even asking any permission trespass on premises. yes we buy your services but that does not mean you own the world!!! so take your rudeness and shove it down deep, and come pick your flags up out of the streets!!

Individual Joey Rymer was extremely rude and disrespectful. He was even undermining of military veterans with my contact with him

Just called PG & E to transfer my service and the guy who answered said he couldn't do it because of my name that I had to go to an actual place to prove my identity, they have received an onetime payment every month for some months now and my name hasn't bothered them until now come on PG & E, that was very unprofessional of you and I feel truly discriminated!!!!!!

We have had accounts with PG&E for over 40 years at our homes and rental houses, with never a late date of payment.

Today I tried to get services transferred to my name, as my son't account was delinquent. I spent 60 minutes on the telephone with supervisors, etc...they checked our past credit at the home where we just left...it was within a year and I was not supposed to be charged a deposit...they wanted a deposit because it was in my husband's name. This is discrimination. We are now three levels up in supervision and have been on the phone for over 70 minutes to obtain service. They have found my previous credit at the other residence...(after looking through the records.) When I complained about the time, Adolfo Ochoa of Sacramento stated he could cancel the call and I could start over...I am now waiting for his supervisor. Calls to supervisors are taking 5-10 minutes hold times. Finally, someone is taking care of it....85 minutes later to get an account transferred to me. Really sad, PG&E...

Was given until 3/15/2015 to make payment or services not guaranteed, I was able to borrow the funds and made my payment on 03/15/15, I contacted them today 03/16/2015 to see if payment was pending/posted (showed still available in my account) they said no, gave them confirmation #, he stated that even with that, there is no guarantee. he told me to cancel my payment (bank charges $35) I wish we had another service provider in our area, pg&e is horrible, & their customer service reps are rude and heartless. btw I have a 4 month old baby.

Our home was on fire in Aug. 2013, until now all the work had been completed, but over a year, PG&E still giving us hard time, and not to install the circuit breaker, and person in charge did not answer the phone ever, and still over a year, PG&E still not taking call and not install the circuit breaker, we are just hopeless now. dont know what to do...can some one help us...

I feel that pge is the most uncaring company for those who have a life threaten medical . I really dont understand why they even have a medical certificate program they really dont do anything for people Like me. Yea they extend it for 5 days even if you request 7 days. They're lower your pay by maybe under 50$ but still what's left goes on your next bill. I feel they just want to look good to the city to get grants for there own use.I really wish it would be public of how many people they have shut off who did pass away.

I am sick to my stomach when I see your employee good feeling ad. Yes, they are local everyday people. Yes, they are family man & woman and they like to work for PG&E. But you are spending our money to let us know this. What a waste !!! Those ads are on everyday for many months now. STOP IT. ENOUGH IS ENOUGH. I am sick of it. The more you advertise, the more you spend, the more I dislike you.

I'm sick of my bill going. Up every time there is a cooling degrees day I have a wood stove in with a three story home the first level is a daylight basement it always about 62 degrees in that space that is were my hot water heater and water storage tanks are located so when the tempt drop below 50 degrees out side I light a fire the basement then gets up to eighty degrees. And no additional electricity is being used. Pge cannot give me an explanation of why my bill goes up..

I own a property at 7011 Eigleberry street in Gilroy. My tenant died 3 weeks ago leaving a balance owed. Her two children and her adult daughter are staying in the home while they look for another place to live. Pg & e cut the power and they have no place to go. I have offered to put the service in my name but Pg&e still is trying to get paid from the dead women. Pg&e fraud unit has contacted me and is doing a full investigation. In the mean time the tenants lost a full refrigerator of food and are living in an unsafe home. I am very appalled by the manor Pg&e has handled this sad situation. I will be contacting the PUC

I had to wait 22 minutes on hold just to get PG&E to answer the phone to set up a new account. Meanwhile, I used my son's phone to call and set up garbage service, gas service, and water/sewer service. Then I continued waiting 10 minutes. What a joke. Wish electric service wasn't so monopolized.

In the june 8th outage at Sunrise Almaden Home owners association (my address: about 50 homes were out of service for about 20 hours.I live at 1127 Silver Oak Ct. I think there should only have been about 15 homes out of service for most of that time. What happened? Whey? What plans do you have for improving service?

Nancy Nagel

Bill due march 3rd... bill paid in full march 3rd... power shut off march 4th. I did not get any help in avoiding shutoff charges for it either and had to pay an additional $75. Customer service reps just wanted me off the phone and wouldnt offer any help. It's ok to them because THEIR THE ONLY COMPANY

They sent me the bill of the property which I don't know where it is. I called for closing the bill for a couple of times, they said that they would take care of it.But I received a letter from a collection agency. Very bad service!

my wife called to approve a renter on our rental house and the customer service rep tried to sneak in my wifes name on the account attempting to make us responsible for another persons account. sneaky sneaky and just plain poor business. At this point I am disappointed in PGE and their ability to be fair in business ethics.

So I also received a $559.70 billing including $344.70 overdue. Someone must have erred as I live in an igloo in the great northern territory of Canada and have never been near the pacific ocean. Should I pay them the $559 first then try to get the billing straightened out or should I keep going as I have for 46 years now without gas or electricity and see if they can find my igloo in order to serve me? p.s. we only go to the trading post twice a year to check for mail and to buy spices. I do use my Z-fone and solar panel off of a satellite for emergency contact.

Area Code 95116. Pg&e Can't Fix Power Outages. Ashame! Last Year Happened More Than 3 Times On Nice Calm Sunny Days. This Year 2014 So Far 2 Times. What Kind Of Service Is That They Can't Fix The Problem. It Happened For More Than 3 Years Make Us Sick Of.

A few days ago, a poewr spike destroyed my computer. Now, eventhough PG&E has documented knowledge thatthe spike did in fact occur, they are not following through on the claim process and refuse to return phone calls. Looks like I will be going to court over thgis one. Keep in mind that for the last 3 years we have had numerous spikes and time without power. PG&E stated that the problems would be solved because of an update to the lines etc. This has not occurred. Actually, I was told that the spike was a rare occurence only to have another on the very next night. PG&E is by far the worst company I haev ever dealt with in all areas!

YOU HAVE NOT RIGHT SENDING ME A BILL OVER THE INTERNET. ALL MY BILLS COME IN THE MAIL

why am I receiving a bill from your company



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