PG&E Customer Service

TRIED 3 TIMES to log in to the website AFTER confirmation of my new account was received. Paid 87% ($300 of $344 due) BY PHONE and got to pat an $1.35 convenience fee. They said "THATS NOT GOOD ENOUGH." Making me pay $44 more plus another $1.35.

I have avoided this carp hole company for 5 years because of this type of carp. This is how they say: "Welcome Back."
I really DO NOT like you, PG&E. Hopefully, between LED bulbs and wildfires, you will be in the dust bin of companies that zuck very soon. BUbye.

Horrible customer service. Outage not reported on their website. Repeated calls to customer service unsuccessful and my 87 yo mother-in-law is without power for more than 5 hours. Next stop 911. Shame on you PG&e. You don't deserve caps in your name.

My power on Ulloa street in San Francisco has gone out for the 3rd time this month. Are your standards for service the equivalent of a 3rd world country? This is absolutely ridiculous! You are raising my rates by 20% and you can't even provide consistent service. PGE, you are an embarrassment !!

I asked for a call back, and I was called back.
The first automated option is if you are ready to speak to a customer representative is press one.
I pressed one, and then the message repeated, and I pressed one again, and the same message, repeat it again, and I pressed one again and then they told me that my entry was invalid and rung off.

PGE sent me a notice of an upcoming power outage that would affect my home....but gave no reason nor did it ask solar homeowners to make sure their electric boxes were able to be accessed to shut off the solar. Instead they cut off a lock I had on this box to keep curious children out of the electric box. They also didn't re-shut the wooden door that has hooks to close! And now we have a new light pole....but with a piece of the old pole hanging as phone and cable companies have not moved their lines to the new pole. Couldn't PGE coordinate with others to get the entire job done in a timely manner? Now we are worried if this isn't completed before winter if there will be phone/cable service with a big storm. I have never seen a piece of an old pole left hanging on the new pole before!
Communication with customers needs major improvements!

The person who posted press 5 and pause, press 5 again, pause, it worked. I just kept pressing 5 and it connected me to a represented.

This utility is absolutely the worst. It's almost impossible to get through to a human to talk to, and you get the run around if you do get to talk to an actual person. They all tell you something different and evidently no one knows what they're talking about. If they are scheduled to come out to your house and they don't show up they don't call you. This crap has gone on for a month just to turn our rentals power back on over putting in a new fuse box. Our kids have been out of their home for a month and staying with friends since our rental is their home. PG&E is evil!!!

What a horrible experience. They are the worse,

Worst power company ever. We lose power about every 50 days. Last summer they blamed "dirt" on the lines for an outage.

I've tried 3 times to get my service started and have been cut off every time!

Unable to reach a customer service representative at all whatsoever. I had questions about my bill - or lack thereof. Considering they're under investigation again at the moment, wouldn't surprise me if I owe money to someone else now.

The power is out in our area at least once a month for 2 to 6 hours each time. This only happens when the wind blows. I contacted PG&E and we are not part of the safety grid. Why is this not fixed and just temporarily repaired???

Horrible customer services team that did not even give me the opportunity to share my side of the story. They simply read a few notes by another rep and didn't care about what I had to say. Within the first 10 secs they shared they can not help with my situation.

I was informed during testing that there is a gas leak and some work is to be done along side my house today with no cost to me. I can see the workers working for about 2 hours then they all just left around 5pm. I assumed they was done because nobody came to the door to update me. I went to turn on my stove and nothing worked. I went on the side of my house and the meter is on the floor taken apart from the line. I would have been nice if they would informed us that we can't use the gas because they didn't finish the job. We couldn't cook dinner and had to eat out. Very unprofessional to not inform the customer.

This is one more Company that has used this Pandemic as a excuse not doing there jobs. I call them twice for a final bill that I never got so they don't send me a bill or call they sent to collections and they took my money but I'm spouse to get a receipt from a company I didn't pay.

Pge are not fit for purpose,been trying to get them to reconnect our power but absolutely no help after numerous calls

Phone Tree sucks - need to talk to agent!

There doesn't seem to be a way to get past their phone robot. My power has failed every single time that it has rained, due to their breakers tripping. I wanted to tell someone at pge about it and I cant.

Horrible automated service. Puts you in loops with no escape and stops you if you do not have the an account number. I was trying to get information about the Medical Baseline Program for a relative with those needs. Nultiple attempts just lead to frustration. YOU NEED TO HAVE A CUSTOMER SERVICE RESPRESENTATIVE OPTION, rather than a very limited and closed automated system.

Been out of power for 7 days now. We have 100,000 layer hens that rely on power for water and feed. Currently runnong on back up generators but have had one go down. We need power desporately. All of our neighbors have had power restored on monday
What is going on and why isnt our farm back on line.

I tried pretty hard to reach a person through the PGE phone tree and failed. I was pleasantly surprised when I tried DONALD's suggestions (repeatedly pressing 5) and they worked and I was able to get through to a person.

Your phone system is useless. There is no option to speak to an agent Customer service is nonexistent.

This is a horrible experience.....I have just spent 25 minutes trying to reach a live customer service representative....,.being a monopoly seems to give you the right to abuse your customers...there is no way to reach a live person when you have a problem that does not fit one of the menu options.....this is shameful and deserves a call to the CA PUC by every customer who has had this experience...""customer service" is a misnomer...more like customer abuse should be listed for the 800 number supposedly open from 7am....if it is all automated tHen why isn't it 24 hours.....? To top it off, the verification code is unreadable so hard even to submit this complaint....

HORRIBLE time getting to a person. I had to go through the emergency line to speak with anyone after 20 min, 3 phone calls, of going through all menus and prompts. I just kept looping around.

Once I got a person I was helped.

If you would like to reach a customer service representative I found a work around. Choose the option to transfer service to a new address, when the automated system asks you to input a date for the transfer, don't press any options. The system should automatically move you to the customer service line after a short time. Hope this helps!

On Tuesday, March 14th, at approximately 2:00 p.m. our electricity went out due to the storm. We received constant texts from PG and E telling us the approximate time that the power would go back on. Our electricity was out for approximately 18 hours we then decided to call the 1 (800) 743-5002 and spoke to a gentleman at approximately 2:00 p.m. on the 15th of March who told us it would be on at approximately at 11:00 that night.
He was very professional and courteous and explained that it might be on earlier than that time.

We are happy to let you know that the electricity came on earlier than expected.

It was so nice to talk to a person rather than getting a recording. Great customer service!

Service technician Tim did great service.

I had a power outage due to weather I had no electric from 12 a.m on Jan 7th by Jan 8 at 5:p.m I had my electric on I'm a very proud to have pg&e as my provider for my electric they worked on this problem til it was fix thank you from acampo,ca

Followed the comment "When the recording begins the options, press 5 then pause and press 5 again. You may need to pause and press 5 again. I did not need to say "customer service. Wait until the emergence information ends. Expect to listen to some music while you wait for the live person. Hope this helps. The service representative was great." and it worked!

When the recording begins the options, press 5 then pause and press 5 again. You may need to pause and press 5 again. I did not need to say "customer service. Wait until the emergence information ends. Expect to listen to some music while you wait for the live person. Hope this helps. The service representative was great.

Customer service technician "EUGENE" in Fremont, CA should be recognized by PG&E for providing excellent service. He was thorough, answered all questions, provided information, and was very friendly and courteous. He is definitely an asset to the company.

PGE Technician.Steve.H came to my house Monday morning 12/28/2015 to Relight the Pilot.He was very Professional.He Relight the Pilot he checked both heaters make sure there oN.and check the thermal stat. It was not working to get the heater going he change the battery of the thermal stat.Now my house is Nice and WARM..With a last introduction call us back if there's a problem.Awwwww,Thanks Again...

Audrey in Team G in Sacramento was so helpful I can't tell you . thank you for having great people who speak english, are in the USA , and answer questions that help customers pay their bills. THANK YOU. Great Job Audrey.

One bad thing- waiting 22 minutes to speak with her was disappointing.

We had a willow go down on our property. Bob from PGE came out and took care of the problem expeditiousy. Thanks for all of the support. Thank you for the help.

We want to acknowledge the exceptionally positive experience we had with AAron McDaniel who came to our home when we smelled gas in the basement. He was terrific, taking great care to tighten up our water heater fittings to eliminate any leaks and testing all the gas appliances in our home. He also discovered that our furnace was malfunctioning and wrote out a clear diagnosis for the repairman who would fix it. Just a wonderful service call, prompt, informative and very helpful. Call was on Saturday, April 25, 2015. He's a gem!

We had a bothersome outside meter gas leak on Lanewood Drive in San Jose, which was repaired today (12-16-14) by Service Technician James, who was very professionally efficient, courteous, and helpful. We are very pleased with PG&E's promptness and helpfulness in correcting the problem. Thank you.

I really just wanted to say Thank you to the young man that worked on gas meter... His name is (sp) Pomill. Good worker

Your service person who responded to home disconnect and reconnect numbers:(Fresno Center)did an outstanding job. He responded to a pulled away conduit on our house in Oakland. He coordinated with the private electric contractor Gill Electric, climbed a steep ladder to get the house wiring reconnected, reconnected pole service, stayed around while Gill Electric did their part including testing the wiring in the conduit and was civil and understanding through the process. He is a model for how customers should be treated. Give him a Thankksgiving bonus!

I want to say that the service I received was excellent tonight. I called at around 9PM and had a technician, Rocky, at my door by 10PM. He was very professional and friendly. Problem solved. Now I can sleep.

Thank You,
Connie Pudlak
Patrick Ct
Vallejo, ca