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I live in a sub metered mobile home park.& qualified for the care program. the program offers a 20% discount. my rent receipts show that only 10% is being credited to my account. Is customary to keep part of the discount without notifying the tenant. after all the tenant is responsible to pay the 20% back, if pge/care finds discrepencies.dshots 12/7/13 12:27PM
Changed my gas service without consent and surprised us for a bill this winter that was $150 more than the months prior when we were under the Ambit program!!!! Absolutely held us over a barrel last winter too. No humanity from these montsershardcastle 11/21/13 9:03PM
PG & E employees it is impossible to reason with them. I have a building with 2 stores in it with 2 meters in it. We had a gas leak and I have had both gas lines replaced. I got permits, got a licensed plumber, Paid $3,100 had the city inspect and ok the job in writing and the PG & E won't relight the heaters because the meter numbers don't match the addresses they have in their computer billings, Regardless of what the city has been faxing them over and over. I can't even get someone to go to the stores to look at the meters to correct their mistake. There have been only 2 meters in 2 stores for over 40 years! It's been 10 days!Sailman 11/14/13 1:05AM
Homeowner (Terry Willard). I am still waiting to have service stopped at this unit. Keep getting told its in the works for the past two weeks. Please turn off the meter now?terry 10/30/13 8:15AM
Been trying to have service stopped at 7 due to illegal hook-up for last 8 months. Have called service daily with no help. Its a hazard now and PG&E might be libel for any damage or injury. Was told high priority for shut off last week and nothing has been done. Is this a standard practice?Terry 10/24/13 9:26AM
It's 9.45 pm - PGE was supposed to be here between 5 & 8 PM to turn on the gas - and they are still not here - I'd like to go to bed - have to be up by 5 am for work. Where are they?
A few years ago, they were scheduled to come between 8 am and noon to turn on gas - they arrived a little before 6pm
Then another time when they were schedule between 8 & noon, I called when no one came and was told the guy came and no one was home and he left a PGE paper on the door. I was home the whole time and there was no PGE paper or note on my door. The guy finally admitted he went to the wrong address. After a couple more hours someone came.
If this outfit had any competition, maybe there'd be something resembling customer service.
What a nightmare. And there's nothing you can do because they're the only company in town with the product you have to have - utilities.anonymous 9/26/13 9:42PM
I have worked for a company that deal with weather etc. and towers etc that provide service. Your rep tried to tell me everything was perfect with the new panels. I stated it wrong in the beginning you are not solar but you do feed off a tower therefore there is room for heat, wind etc, interence and mr know it all says no. Just like the company I worked for there was little chose but people can leave us but you inthis rural area no.but just wait bad reps like him because he thinks we are stuck will wake up some day...just a matter of time and the manager position I was in he wouel be suspended. But probabaly a young kid so that way the world is going..Anonymous 8/8/13 4:08PM
Their "CARE" program does not work and is not genuinely committed to helping low-income households have energy. Every year they make you reapply and then there are many excuses provided by PGE for why they can't actually provide the discount. If you're disabled, as I am, the reapplication process alone is really hard. And then to be told you don't qualify for some "BS" reason or another is upsetting to say the least. My roommate and I are both self-employed. His taxable income last year was about $500. My taxable income last year was about $16,000. This wasn't enough to live on so I ran down my small amount of savings and left it even smaller. Because I had some money which I took out of savings) PGE disqualified us. That makes no sense. It's arbitrary and simply means we have no money and no easy way to pay the bill. Care? I don't think so. When I called twice I reached people with scripts who could only say what was on their script.Litchick 6/14/13 10:15AM
Two outages in 2 days. Hardly anyone was using air conditioning so something indigenous to PG&E company practice is happening. Hope this is not another Enron action. This outages are happening at an increased rate this year. Customer service is a fricken answering machine. We hope to contact our elected officials to ask for changes to PG&E.Anonymous 6/2/13 9:00PM
these guys have the worst customer service! never have I been so excited to have a different option...
time to pick a different power company?
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"if you dont like something, change it. if you cant change it, change your attitude."
Maya Angeloucustomer 5/30/13 10:37AM
Recently someone used my bank account to pay their PG&E bill using PG&E's EZ-Pay option. Not only was my bank account used to make the payment, the person making the payment hit the submit button twice causing two payments each in the amount of $391 to be deducted from my checking account. I was out of approximately $800 either by someone's mistake or malicious intent. I called PG&E and their "Research Expert" told me that there is nothing PG&E can do about it and that i should either call my bank or file a police report.Customer 4/5/13 11:51AM
PG&E customer service is HORRIBLE!!! My family and I have gone without gas from PG&E for almost 9 months! I was orginally shut off because we were not able to pay a $1200 bill. Mind you that we only have gas for water and heat not electricity. SO, needless to say it was a very LARGE overcharge on their part. Since then they have gone over the charges reduced them and we have paid them. They said it was because the Smart Meter was faulty. Now we have to wait for them to replace the Smart Meter BEFORE the turn our service again. My husband has called several times to find ut when it will be replaced. He has been told that there is a 48 hour window..THAT WAS LAST WEEK!!! No hot water for showers or bathing, washing dishes. No heat this winter. We have been heating up water on the stove and using portable a heater. Definitely looking into solar.Anonymous 3/6/13 1:46PM
I recieved a phone call and the first thing I was told was how did I like my rebate check even tho I never recieved one. I was told that it was in the mail and would recieve in a few days basically what came down to was they wanted me to switch my electric over to them as my provider and used a shady tactic to get it switched. now all I do is get phone calls from them trying to switch over.Anonymous 1/30/13 9:18AM
PSE&G reps are horrible. I came home to find my gas was turned off. I called PSE&G to inquire. I was told that I owed a balance of $200.00. I was very disappointed that PSE&G turned my gas off during extreme cold weather after I paid $1350.00 in the past 3 days. When the PSE&G REP comes out to turn my gas back on, he states that my gas was not off do to non payment but due to a gas leak. SO PSE&G DOESN'T COMMUNICATE....WAS I JUST SWINDLED OUT OF $200.00 because the rep had no clue to why my gas was off. IF THE HOUSE WOULD HAVE BLOWN UP BECAUSE THE REP SENT THE GUYS OUT TO TURN THE GAS ON WHO WOULD HAVE BEEN RESPONSIBLLE. PSE&G turn the gas off so why wasn't there any notes on the account.
I used my last emergency funds to pay the balance when I could of stayed in a hotel until this was resolved. Instead, I had to evacuate my home because the rep turned the gas back on, then noticed he smelled the leak after he lite the pilots and hot water heater.
DISAPPOINTED ON THE LACK OF COMMUNICATION....DISAPPOINTED THAT THE REP PLACED MY SAFETY AND THE WORKERS SAFETY AT RISK....MOSTLY I AM DISAPPOINTED THAT THE REP LIED ABOUT ME OWING MONEY WHEN I ABSOLUTELY DID NOT!TJ 1/29/13 5:39AM
I live in a mobile home park with approximately 600 other residents. We received two copies of a letter (22581) saying that there would be a planned electrical outage for "the relocation of underground facilities". One letter is dated 1/11 and then a handwritten date of 1/17 and says that the outage is on Sunday, 1/27 from 8 am to 5 pm; the other is dated 1/16/13 and says that the outage is Saturday 1/26-Sunday 1/27 from 11:45 pm to 8 am. All attempts to reach Ramona Martin, the Planned Outage Coordinator, have been unsuccessful. Apparently, there's no one else that can discuss this matter. Since there's no emergency, the day and time of the outage (which still isn't known) is poorly planned. There's no good reason for an 8 hour outage to be planned for a day when most people are home. Being unable to discuss this with the person responsible makes the matter worse.Anonymous 1/22/13 1:44PM
I am so tired of getting phone calls every single day about a promotion. I told the people to please send me the information by mail because I will like to know more about it, but they keep calling.
Last week I was very upset when the person who called me took some disrespectful position calling me " her sister".She was very out of her place.
It was very rude and I did not give her any reason to treat me like that.
We are customers of many years and PG&E shouldn't have this king of persons making what I suppose is a serious matter.Anonymous 12/11/12 5:47PM
Here's a tip, when offered to get an automatic call back and "not lose your place in line," don't take it. I was told I was 6th in line and so I did. When I started getting suspicious, I called again and was now told I was 11th in line but this time took the option to wait it out on hold. The customer service department finally picked up the phone and it wasn't until over 15 minutes into our conversation that the other line rang with the call back.
It's definitely better not to trust PG&E but rather stick with the hold option.Anonymous 12/4/12 3:56PM
I moved in August and moved to Cobb, CA where we have no mail delivery, no mailman. I have a po box that i had all of my mail forwarded to. I never received a final bill from PG&E, no courtesy calls, nothing. I am in escrow buying a house. I got a call from a collection agency last week saying that I owed $117... I said, "Oh my God" and pd it immediately. She informed me that it had already been reported to credit reports. This lowered my score 50 pts!! over $117? When i had no prior notice?? So, I had a conference call with my loan agent. The customer service gal informed us that there was no way the mark could be removed, courtesy calls aren't for everyone (by the way.... thanks for the excellent service) so, my life is being negatively impacted over $117 when I had no communication until after the fact. I demand that this be removed, I pd it the second I was informed. It's absurd, unreasonable and criminal. I need to have this resolved immediately, hopefully peacefully, or I will contact my lawyer on Monday morning. I am prepared to take this to the top. Remember Erin Brokavich? San Bruno? It's apparent that PG&E takes no accountability for their actions and do not care about the people.
$117 dollars? Really? Courtesy calls aren't for everyone??
jAnonymous 11/25/12 10:57AM
PG&E Care program representative continue to ask me to provide proof of my LOW income. I send them copies of my tax return and also fax them from local office as well. It basically comes down to the fact they do not believe I live on such a low income! well below their qualifications requirements.Anonymous 11/13/12 4:45PM
Once again PG&E has pulled out another huge scam on the public. They are now automatically switching all business over to the "time of use" rate with out the business's approval. This will be a "HUGE RATE INCREASE" for businesses who have to stay open to the public during peak energy times and have to keep the indoors lighted and comfortable for the public(Schools, super markets, grocery stores, restaurants, malls,etc.) PG&E is claiming that the California Public Utilities Commission is madating this change. Keep in mind that PG&E lobbies to fill all the positions on that board so that they control the commissions policies. It's self serving and allows them to dupe the public over and over. They are now effectively doubling the service rates for business so that they may pay for the repairs to their service lines in San Bernadino and else where. Please keep in mind, they were "ALREADY PAID" to maintain and replace these lines through EXTRA CHARGES called maintenance fees that they have been billing to everyone for DECADES. Instead of maintaining and replacing lines, they gave their UNION employees ridiculous raises and kept the rest for profit. Do you realize that the rude cashier behind the counter collecting your payment makes over $25.00 per hour. They can't even balance their till at the end of their shift, but they make over $60,000 a year with benefits. Their linemen make over $90K. However, when they screw up, we pay for it! The public needs to get the STATE OF CALIFORNIA to change the way the CUP's members are appointed. They need to be ELECTED BY THE PEOPLE, not appointed as favors to those who sponsored your campaign "Jerry Brown". Stop PG&E from stealing from us!fleeced californian 9/19/12 8:42AM
When the power ceased yesterday, 9-15-12, my wife, 78 years old, was in her recliner chair. The power failure resulted in my calling the PGE 800 number. After having to wait thru several recorded messages, I was told power would be "back on" in about 3 hours. I called our son who had to come over to life her out of her chair which would not function due to the power failure. I am in a wheelchair 24/7, and my recliner was in a position from which I had exited the chair a short time earlier. After our son helped his mother, we went to a facility that had refrigeration. It was terribly hot in our house. We returned several hours later and every thing was fine -- UNTIL -- earlly this morning, 9-16-12, the power AGAIN FAILED. THIS TIME, WE WERE BOTH IN OUR RECLINERS (We sleep in them in the living room.) and neither of us could get out of our chairs which were in a reclining position. It was about 3:00 a.m. and I again called the PGE 800 number and once again went thru the long process until I finally was informed it would be about 7 a.m. before power was restored. This was very frustrating!!! At the conclusion of the recorded message, I was asked if I wanted a call back, and I responded by pusihing the correct number to make the request. (Our son did not hear his phone at about 3.m., so I called the local Selma Police Station. An officer on duty came to our home. We were finally able to get our son on the phone. He had our house key. He and the officer helped us out of our chairs.) Unfortunately, I am 81 years old, grossly overweight with very bad knees (bone on bone) diabetic, and suffer PVCs. I could only slide on the floor with their help.
But I finally was able to get into my wheelchair. My complaint is twofold: 1. Why did our home suffer thru a SECOND ELECTRIC FAILURE WITHIN 12 HOURS AND 2. WHY WHEN I DID RECEIVE A "CALL BACK" FROM PGE BE INSTRUCTED TO "PUSH 'O' IF I WANTED TO SPEAK WITH SOMEONE FROM PGE -- AND THENE, AFTER I PUSHED "O" THE RECORDING JUMPED BACK TO THE 800 ROUTINE AND NOT, NOT, NOT, GIVE ME SOMEONE WITH WHOM I COULS SPEAK, BUT RATHER STATE, "GOODBYE"? pge CAN AND SHOULD DO BETTER. MY KNEES STILL HURT!!!Bob Kirchner 9/16/12 6:11PM
I was on a Balance Payment Plan. Now they are billing me for the rest of the other months usage even if I am already out of that plan since February. These are unbilled months for the Balance Payment Plan so why would they charge a customer up to the end of the year if he opted out of the plan ?Shashita 3/13/12 11:31AM
My complaint regards the way PG&E manipulates the allowances for usage and rates per KWHr. For example:
My electric bill was $212 last month for a condo with tall ceilings and 529 sq ft. Average temp: 62-65. After receiving that bill, and verifying its accuracy, I kept my temp at 58-63, with an occasial evening at 65-66. Just received my bill. The allowances were lowered in from Baseline usage to 201-300% and the rates were increased. I ended up paying more for what I used, even though I used less, lowering amount of usage in 131-200% range.
I have been tracking rates, allowances and billing for the last year.
In Dec 2010 and Jan 2011, I paid a total of $190.13 (sharing common area utilities in Dec 2010.) Based upon the rates at that time, I would have paid $230.46 for my share of KWHrs used.
In Dec 2011 and Jan 2012, I paid a total of $343.22 for my personal usage.
Had the homeowners not shared common utilities in Dec 2010, I would have paid approx. 49% more in the periods Dec 2011 & Jan 2012 than a year ago. I actually paid about 44% more. I think that I got my math right... Someone who is better in numbers can 'do the math'. The point: I think PG&E is manipulating allowances and rates to hide the actual increases and/or to 'shape' behavior--possibly to keep PG&E revenues up even if they are regulated to lower usage. Not sure. Question: are we getting caught between federal energy regulations, increasing energy costs, and PG&E?watching 2/29/12 4:50PM
I have smart meter and in the past used the web site to track my usage. Now every time I try to click anything on the usage page, it brings me back to the logon page. I wrote to discribe my problem on both IE and Firefox. I was given the simplistic remedy of allowing 3rd party cookies (already enabled, and made not changes between when I could use this site and now when I can't). I can't believe the money we pay PGE and they can't hire competent people for even their web site.In Pacifica 1/27/12 8:05AM
Very poor customer service. They talk as if they are doing a big favlor to help you. PG&E staff is rude and unfriendly.mayank 11/15/11 1:51PM
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Your service person who responded to home disconnect and reconnect numbers:(Fresno Center)did an outstanding job. He responded to a pulled away conduit on our house in Oakland. He coordinated with the private electric contractor Gill Electric, climbed a steep ladder to get the house wiring reconnected, reconnected pole service, stayed around while Gill Electric did their part including testing the wiring in the conduit and was civil and understanding through the process. He is a model for how customers should be treated. Give him a Thankksgiving bonus!tom 11/25/13 11:04PM
I want to say that the service I received was excellent tonight. I called at around 9PM and had a technician, Rocky, at my door by 10PM. He was very professional and friendly. Problem solved. Now I can sleep.
Vallejo, caAnonymous 12/30/12 11:24PM
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