Pep Boys Positive Customer Service Ratings - page 2

Excellent customer service
Very professional worker Mr.Rodolfo and Mr.Richard
I would most definitely recommend Pep Boys auto service to family and friends

We came in on Saturday the 10th of October they were very busy but worked us in!! Had 4 tires purchased and balance and mounted. We went to the Shop on 44th and Wadsworth. They all were very helpful Thanks Guys so appreciated!!!

I recently went to Pep Boys in Frederick MD. I purchased a BMW 750. It needed new seals and Pep Boys did a great job. I would recommend this store in a minute. They took the time to show me what was the problem and the best way to fix it.

This was the second place I came to get my breaks and rotors change.The manager Michael and his service team provide me with fast friendly service. I highly recommend pepboys Piedmont location.

Would like to say we received above and beyond service at pepboys in York PA. On Sunday on labor day weekend we were traveling and about 2hours from home when a screw came out of our brake shoe and brake was rubboing against tire and pulling tire off rim. We slowly made our way to pepboys they worked us in but unfortunately said they checked all around nd and could not get a part until Tuesday. We had to make arrangements to have someone come pick us up. While we were waiting went to get something to eat we received a call mechanic found a part after a lot of research on their part. We were on are way even though are whole day was lost we Thank You Joshua Herman for your great save and great thinking.

My comment concerns the Pep Boys located in Aububon, NJ. EXCELLENT service there.
I have worked with John, who is one of the assistants at the Service Desk. He ALWAYS is very helpful. I go to him not knowing what is wrong with my car. He will listen to me, tells me what he thinks and then will test drive it to confirm what he thinks. He monitors what is going on in the shop and gives me updates. He has NEVER steered me wrong. I trust him completely. My entire family now goes to Pep Boys looking for John. I have also talked to John's manager Vincent and again get great attentive customer service. Good listeners, good service, honest team at Audubon,NJ Pep Boys.

Went to the Pep Boys in Colerain Ohio for two SUV vehicle's tires I had replaced. Ronnie and Adam provided fantastic customer service and great pricing. Pep Boys has a great loyal program and prices, the drive from Springboro Ohio, 30 miles away, was worth the time and drive!

I,Henry Smith posted two complaints concerning Pep Boys on Broad River Rd.,Columbia S.C.,on 7/13/2015.Today the service manager made everything right.I think he actually cares about doing the right thing.What happened with the car battery was just one of those things that you can't always plan for.I was not asked to post this ,by the way.I am doing so on my own volition.I will take my cars back to this shop for future repairs when needed.

I went to the store in Mesa, Arizona off main street for two tires. I had called them the day before to order the tires to the store and they told me they would be in by eleven. My spare blew out on the road ten minutes from the store. I had a family member pick me up and take me to get a tire while my friend stayed behind in the Arizona heat of the summer with no air conditioning. I got to the store and not only were the tires not in, but Debbie was trying to charge me almost $50 more than what the price online had shown. The general manager of the store (Debbie) was extremely rude and was talking about me like I couldn't hear her and passed me off to another woman named Stella who was the service manager for the store. Stella understood my situation and immediately got me a tire to get my car into the shop and my friend off the road. She gave us all water and even upgraded my tires for the same price as the original ones since they still had not come in. She was the nicest person I have ever met and took very good care of me. If you ever need anything for your car, go to Stella. She will definitely take care of you. Debbie needs to go. I almost had an anxiety attack talking to her because it was so overwhelming.

I had to get my car towed and I chose to get it towed to Pepboys. I needed to get a new battery and Greg was Johnny on the spot. I went there in the morning and left in the morning, very fast service. The service manager Greg, here in Richmond, VA on Nine Mile Road was very helpful and very eager to please and for that I will be returning. Excellent service from you Greg, Keep up the good work!

I decided to go to pep boys for set Cooper tires, they deal going on. Buy 3 get 1 free also Cooper had $100 mail in rebate. First time buying Cooper tires. What I did is the evening before
I to pep boys and made sure they had the tires I wanted and kinda got the paperwork started. Showed up the next morning (first in line) about 2.5 hrs. later I was out. After a few days
I noticed a vibration/shake in the steering wheel at about 50 to 60 mph.
Following weekend Sat. morning (first in line) explained the problem to manager Mr. Hines. (nice guy) So worked the tech and explained the problem. Between the tech & Mr. Hines they noticed 3 of the 4 tires had separation issues. They visually showed me with tire on the balancer while it was spinning. So great job on noticing the problem were the tires. 3 new tires and I am now good to go.
Thank You Robert Hines and his team.

I have never felt more taken care of with auto repairs than at this Pep Boys!

I had called around 5 or so other places in the area, and they were either already closed for the day or couldn't do the job. Jim gave me a very reasonable price quote and told me to ask for him when I got there so he could check me in quickly and get started on the repair. And he followed through with that promise! I was in and out of the shop in about an hour and got a great deal on the service.

I've been to a lot of service shops over the years, but this Pep Boys was the best shop I've ever experienced. The workers were friendly, the prices were transparent, and my car is now good as new and I've found my service shop.

I went in to have a tire repaired and received the best customer service I have had in a long time. Al Pal was a true gentleman and extremely helpful I was in and out. Cannot say enough things about this Pep Boys located on Tilton Rd. Thank you.

this has been my best account out of 6 the Tropicana store is my commercial account and have not had a single problem even on special orders on return because of customers cancellations. the staff there is great friendly even calls from time to time just to see how things are going they make you feel like family they joke with you as though you work with them really enjoy seeing the guys and very helpful in many ways and just your parts. would highly recommend them to all of my custormers. keep up the good work pepboys on E trop. las vegas nev.

1/20/2015 I Purchased A Set Of 4 Defender Michelin Tires. I Was Only Stopping For A Comparison Price At The Time. After Talking With A Salesman And The Manager I Was Convinced This Was The Place To Buy Tires. My Service Was Excellent. The Employes Were Very Helpful The Coffee Was Good. The Manager Was Very Helpful With The Other Problems I Have With The 2012 Cheve Malibu. I Will Be Getting All Of My Service There (athens Al)

After work one evening I went out to my car to a dead battery. I was able to get a jump start and went to the local Pep Boys on Broad River Road, Columbia, SC. I received excellent service from the whole team. The manager, Todd was very personable and professional. I got a new battery in no time at a fair price. They closed at 8:00 p.m. and I was there about 7:30 p.m. I never felt rushed or that they were annoyed with the time.
I would definitely recommend this Pep Boys location for their excellent service.
Thanks Todd and crew!!

Service Manager, Andrew Hutchinson #180 of Elmont NY provided excellent customer service. In a professional manner, Mr. Hutchinson swiftly offered a solution and assigned a competent mechanic to make the repair.

Pep Boys.....Daytona Beach........I have been a business owner for 40 years and love working with professional people. I had a flat tire near Daytona and took my car in. This may be the best experience I have ever had at an auto service center. Thank you guys for what you do when people have auto problems. There is first class people at this location and I will go out of my way to let them service my car. Thanks again!

I visited the Pep Boys at 200 East Spruce Ave. Ca. The manager Armando is so nice and helpful. He always go out of his way to satisfy you in any way he can.
Chaniece and Gerald are really helpful as well.
Pedro is one of the best technicians their.
I would recommend this location
Ask for, Armando the manager!

Penny

I experienced the best service ever at the Pep Boys in Berlin today. The retail manager, Mylissa was beyond helpful. She guided me and told me everything I needed to help with the scrapes that were on my car. Someone side swiped my car and the paint scraped my bumper. The retail manager went above and beyond to help me and told me each thing I needed and wasn't trying to convince me to buy something that I didn't need or that was too expensive. I commend her for her services and will be back as soon as I need something else.

I would like to thank Leroy Moss the General Manager at the Baton Rouge Pep Boys. He is extremely professional and runs a good store. His employees are loyal which is a good sign of leadership. Store is stocked and people are helpful.

lj

Hi,
I would like to note a sincere THANK YOU to Pep Boys service manager Scott at the Evansville, Indiana store which is located between the north side Walmart & Green River road.On Saturday, November 30, my car was scheduled to have rear brakes put on. On my down to Evansville, my vehicle started driving very dangerously (due to the rear drivers' side bearings were going out.)
After getting to the Pep Boys garage to inspect the problem, I had no way home. The service manager went out of his way to get me & my 3 girls back home to Huntingburg, Indiana, 45 miles northeast of the Evansville location. What a blessing it was to have such GREAT customer service!!!!!!! Scott went above & beyond to make sure me & my family were taken care! Once again, Thank You Scott & the whole service team at the Evansville Pep Boys- north side garage!!!!!!!

My name is John Ives , about a year ago I had a bad experience at my local pep boys at 321 Hutton lane in VA Bch. So much so that I had my wife send an email and I rarely would do that but I was so mad. Today I discovered a nail in my wife's tire and I don't want to send her to work on Monday with a bad tire but where do you go on a Sunday afternoon to have a tire plugged...Pep boys. I was pleasantly suprised with great customer service and a speedy repair. An employee named Amy greeted me at the door , showed me the proper tools then told me they would be happy to do it in their shop right now. Thanks , will be back. John Ives

I was reading some of the comments made by other consumers. The company I am employed by uses Pep Boys for our vehicle fleet services. I can not believe some of the truly negative feed back. We have been using Pep Boys for about 2+ years. Our fleet consists of 28 specialty equipped wheel chair assessable vehicles located in the Philadelphia And surrounding areas. I can say nothing short of fantastic for our local store here in Exton, PA.
I have yet to be honest, we have truly been extremely happy with the quality, Time and cost of this Exton store (158). In the past when our shop has been overburdened with Maintenance/ Minor repair issues they have been a godsend. This store has replaced transmissions as well as other major work. I have been given excellent deal on tires and suspension work. Several times in the past a particular van was in for repairs for front end suspension work the tech would advise me of something he saw that also needed attention. This was not an add on sale gimmick but w possible braking issue.
I know that was just an up sale Right. Wrong that particular time due to aftermarket conversions one of the brake lines hold downs had broken loose and had rubbed almost through the hose. I could probably recount 10+ issues easily In which you would say they saved us a lot of toe or break down issues.
In closing this store under Larry Hand has out performed and exceeded my excitations hands down.

I have always had outstanding service at Pep Boys. They are always eager to help. Tonight they went over and beyond with premier customer Service. It was after 6:30 pm and I called because I had a flat tire. David the manager in the store said he would stay open late if I could get the car to the store. I explained I had a spare but did not know how to change it. He sent one of the workers (Desmond) to come up the road and help with my tire issues. I bought a new tire and was back on the road thanks to David and Desmond. This was beyond the scope of work. They went over and beyond to ensure my tire was replaced. I was alone with my grandson. This is the type of service that keeps loyal customers. I am very pleased with Pep Boys and would refer any of my friends and family. They stayed after hours to help resolve my issues. Thank you Pep Boys for quality service.

location:

Pep Boys Mulberry


Lakeland, FL 33813