Rogers Customer Service Complaints - page 2

So we have India supporting our Canadians - Not Canadians, Not Americans - INDIA!
Canada needs a Canadian dedicated telecommunication company and ROGERS IS NOT IT but our government forces us because they DID NOT INVEST IN OUR TECHNOLOGY INFRASTRUCTURE.
Rogers takes hundreds from me a month and when the service goes out they recommend going to a website - NOW tell me does that make proper sense? The internet services is down and you are asked to go to the internet!! Ridiculous.
WHERE ARE THE CANADIANS THAT WILL CARE ABOUT US HERE IN CANADA NOT INDIA!

On hold by 3 different people for an hour trying to reach customer retention, which is what I mentioned upon first speaking to a support person. Finally gave up. Told them I am cancelling my service, never to be one of their customers again.

Wires hanging infront of our house for months and months .
They are a trip hazard.
No wonder I'm not a costumer of Rogers your work is sloppy .
Come and remove these wires and close this big hole.
On heritage and fair wind asap

20 years with rogers and couldn't handle anymore of the nasty customer service techs but people in the office of the president think there staff are three greatest they're service provider must be with another company because they've obviously never called a rogers help line

The customer service was very poor or non existing. They put you in a transfer wheel where you can't get an honest answer, everyone has a different answer,or they say they're putting you on hold and hang up on you,they say if they disconnect or the call gets dropped they will call you back ..that's never happened so don't hold your breath..so that makes them hang ups in my book.
What about when you call and politely say I'm sorry your accent is so strong I'm having trouble understanding you,could you transfer me to an english speaking person ..with a response of I will not . How are you going to fix a problem when you have no idea what they're saying took six times for me to understand him saying..what is your birthdate....I just hung up whats the sense,I knew I wasn't going to get anything sorted out.How about when you call Roger's and they get mad on the other end saying you just dialed fido so don't go to them either.Trying to get to a manager is an all day experience for sure and not a pleasant one to say the least .
I've spent from 8am till 9pm being put on hold for 30 minutes to an hour transfered around from billing to customer service to loyalty and all over again ,only to not get one thing accomplished and have to start over again the next day and then the next ...with promises that they would call you back a manager made an arrangement to call back the next day and that didn't happen either .
In the two months I tried to get things set up and sorted out with no exaggeration I was hung up on over 900 times with nothing accomplished.
If you value you time and dislike problems don't sign up with rogers or fido kudo. They have no customer service..no customer support have the worst reception and don't care about the customer at all!! STAY AWAY !!!
Then Virginia Knox ...Shoma.....Ashley...Gabriella all from the Office of the president don't get why you might be just a little frustrated with all of their staff but you can call their numbers and extensions leave messages and they won't call you back either their voicemail says they'll return your call within 24-48 hours that's just a joke . A joke right from the beginning. If you have a choice and there's always a choice find a different service provider any but rogers fido or kudo all the same company .

Had to migrate from Shaw to rogers mobile...what an awful experience...first they send me a broken SIM card I called and they said they were sending a replacement 2 weeks later no replacement card...I call back and spend an hour with a rep who could barely speak English and could not understand I needed a new SIM card...I gave up trying to explain and called back a day later...was tossed around departments spent about 2 hours trying to get a new bloody SIM card mailed out and then they ended up saying "just go visit a rogers store" How hard is it to mail a new SIM card!?!? Needless to say I will be disconnecting the service I don't want to ever deal with Rogers again!

Shockingly incompetent, inconsistent, sloppy and frankly disgusting "Customer Service". "Customer Service" individual I contacted on August 17 2023 bluntly lied, in fact mispresented facts; demonstrated NO intention to assist, kept repeating malpresentation of facts. Only when confronted with their own website/promotion reluctantly sided with the "offer' only to say that "system is down so he can't help me". Calling Rogers is dramatic experience - be prepared to be tossed from unrelated departments, and dedicate 45 min ++ of your day/life for even a simple inquiry!
Beyond awful experience!

I called to Roger's customer service as usual I was for one hour and thirty minutes on hold and this is my fourth times same, very poor service Roger's is still at year 80's unfortunately no other choice there is bell and Rogers both one of the worst companies I had a deal on Sunday and today is Wednesday nothing changes very bad company

Every thing is a frustration when they migrated my mobile plan from Shaw to Rogers. Incompetent staff that mess up my account totally. Keep charging me for non-existing services when I have a free plan through Shaw. Cannot even access my Rogers account as it keeps denying me access even though I changed passwords 3 times. Total nightmare. They still have not clean up the mess, once they do, it's bye bye to them!

tterly disappointing. The internet connection was constantly being interrupted and wifi wasn't available throughout the entire house. I was being charged $75 more per month than current offers. I called to switch and the CSR said he changed it to $125 per month. I then paid $125 per month until I checked a few months later and they didn't make the changes!! They also charged me $10+tx late fees for three months. I called in and they wouldn't budge on anything. Truly horrible service. Incredibly slow on the phone and chat, at least one hour for every phone call and chats were just shy of one hour.
I have cancelled everything and am switching providers.
I absolutely hate Rogers.

One whole month with no internet that I paid for because they don't have a technician that can fix just one single wire in the box on the first floor outside of my building. 4 technicians have came with no resolve. Also took 4 whole days off for this. And I'm now paying for my mobile internet because rogers is not computation enough to fix 1 wire. Just the days off work cost me $600! Go with bell or someone else!!!

Rogers is pathetic. They charged me for Roaming on days that I didn't use my phone. Had to spend an hour with 4 different people to get it rectified. I caught them ripping me off and HAD to spend my time and aggrevation getting it rectified. No apology or compensation for my time.

I have been a Rogers client for over 20 years with the same phone number, In the last year i realized i was paying for a phone line for a tablet that was not used, and i called in on 3 separate times over a year to have the line cancelled and it wasn't. The last time i contacted them was May 18th and the lady (in loyalty section) said i was eligible for a refund of about$117 although the billing monthly over that time was way larger. **Note that i have spent an hour or more per call to try and deal with this issue. Usually waiting to talk to someone then being redirected and waiting for someone in their loyalty program) I checked my billings on July 20th and still have not been given the refund for the overt billings. I also went line item by line item and realized that they were still charging me both for a premium phone insurance and a basic phone insurance every month even when 2 years ago when i had to buy a new phone due to the fact that the insurance i had previously bought would not help me with getting a replacement phone. Meaning that i have been charged for another 2 years for something that i did not want and had asked to be removed. On July 20th i waited on phone for almost 1 hour and 40 minutes with both their customer service then was redirected to their loyalty program people to wait another hour on hold while they tried to resolve it as they said the credit was not applied. This company is deceitful and over charges and manipulates people and hopes that you will just give up complaining which is what i have done for several years.

I live in a condominium. We have a legacy box, meaning old technology that fails every few weeks, and the box has to be re-authorized. Then our box stopped working and Rogers had no replacement (their fault not ours) so Rogers gave us a temporary replacement, which they charged us $18/month for, which I found out after 6 months. I returned the box to a Rogers store, but they kept charging me! I have to say there is Rogers customer care is completely incompetent. Next they will ask me to prove I returned it! Unbelievable.

Unbelievable poor service -- once again. Unfortunately due to the rental building we need to use Rogers.
Four different "specialists" took over an hour to set it up.

After trying to get a landline installed to new address, I gave up. They keep transferring you over to another agent who then says, oh that is legacy, I will transfer you. After 2 hours, and 5 agents later I gave up and decided will change my home phone to my cell phone. The next day, I called again, and was told it is impossible to change a landline to cell. I then told the agent, right now I am looking at CRTC's website and you can change landline to cellphone, cellphone to landline etc... and she said she will take to specialty to inquire. After 45 minutes, I was completed. I was suppose to get an email and text but did not get anything. I called again the next day and the request had not been done (not the agent's fault but a system error). Spent another 1.5 hour trying to get this settled. Once completed I asked the agent when am I suppose to receive this email as I do not want to be calling again tomorrow. She verified and the system was giving an error again. The agent was supper nice and very accommodating, however Rogers systems and training truly lacks and winds up being terrible service. ROGERS, FIX YOUR PROBLEMS AND TRAIN YOU EMPLOYEES BETTER. The agents try their best but Rogers has become too greedy! I am

My service was suspended due to non payment, I did not receive any notice or any bills. However, my wife and my daughter seems to receive emails regarding my bills. I find that strange. So I decided to try to contact your office, but your staff is unprofessional and qualified under trained and did I mention unprofessional. They think they can handle all calls, but they cannot. They continue to repeat the same questions looking for a different answer. When you request to speak to a manager they put you on hold and come back and ask you the same questions again. Then they transfer you to customer care who repeats the same questions over again, and refuses to transfer you to a manager. Now they realize that you were upset and they wasted your time they want to transfer you to cancellation department instead of a manager because they have no manager on stuff so they say. For a multi billion dollar corporation you don't have one manager to speak to a customer I find that very strange and again unprofessional. However, I don't manage of multi billion dollar corporation nor do I have any interest in it because obviously this seems to be quite difficult. Anyways, the quality of service that I receive, and other clients of yours receive is atrocious. You are only professional training and perhaps take some lessons from Bell Canada. Which, by the way, is who is replacing you for my Internet services.
Nana, Nana Nana Nana hey hey goodbye.

on hold for 90 minutes when i hung up -

hello I am a resident who lives in Port Stanley Ontario, our television service has not been good for quite some time. We can not even see the news report or any other programs it is either blocked out with distortion that you can not see the picture. I would say it has been for more than three months or more not being able to watch any programs. If this does not stop will be finding another company to go with.

Rogers app on google piece of garbbage works once in a while so you cant check your data,billing is pathetic, due date is never the same you constantly have to be on your guard or you will overpay,tech is good but the rest SUKS

Worst service ever , every single aspect of customer service is aweful , 20 years of it , finally left ..

Rogers is unable to add call block on my landline home telephone. The customer service representative said it will take over 2 days and someone will call to set it up. Thinking seriously of crossing over to Bell. Very disappointed with Rogers.

Hands down worst experience with a company I have ever had in my life. 1. If you want cable and live in their area, you must get them. 2. On hold for 5 hours over 4 days to get issues sorted. 3. Disconnected, transferred back and forth, given wrong information. 4. Final product wrong. Could not get it fixed. 5. When phone them, sometimes their phone doesn't work. Asks to input your phone number many times and then says it doesn't recognize you and disconnects

very bad 0 rate

My elderly mother in law cancelled her Rogers service and returned all of her equipment (she took it to the closest store, and they gave her a Canada Post prepaid sticker, which she took to the nearest post office, where they put the equipment into a box, slapped on the sticker, and sent it out). She no longer lives in an area where Rogers is available.

For months now Rogers has been sending her bills for the equipment, as they lost track of it and don't seem to know it was returned. She's very hard of hearing, so I have spoken to customer service on her behalf several times. Although the customer service people are very understanding and sympathetic, nothing has changed. It has been six months since the service was cancelled and she made her final payment. Why they think she would still have the equipment is a mystery to me - it would be of no use to her.