Rogers Customer Service Complaints - page 3

This is without a doubt the worst customer experience that I have had from anyone, lifetime (74 yrs).Not just once, but for at least a year. An incredibly rude woman in Nov.'22 fought me over a change of payment method that I did not authorise. The end result was an email from the credit dept. telling me that
I owed $387 and change.Pay it or we cut your service and it affects your credit rating.
* This is a lie. There's a whole lot more but you get the idea.
Absolutely disgusting, incompetent service,(I'm getting another technician again tomorrow,no charge). I expect failure again within 5-6 days.

Absolutely Horrible!!! On Hold For 2 Hours And No Answer To My Questions...supposed To Have Over 100 Stations And Only Have 36!!...nobody Can Explain Why?? Supposed To Call Me Back...of Course Never Did???don't Understand How Rogers Gets Away With This???

This company cannot provide reliable service and continues to interrupt service with no explanation. I work from home and rely on service to be connected so I can earn a wage to pay your wages...but u keep screwing us over. I am losing a day of wages and nobody seems to give a crap. How are you going to resolve this without losing another customer?

I was a client a long time ago. I left because of their bad customer service and high prices. After a few years I received an email with a "correct" offer to come back to Rogers. I accepted, and even before I activated my SIM cards I received a 256$ bill for some mysterious cell phone numbers I don't own and the price of the plan wasn't the one offered and there was more than 100$ of fees that weren't explained or mentioned in the offer. So stay away from Rogers, hard to have a worse service.

had a problem wit a charge for directory assistance that is not even in canada......who uses directory assistance on a cell phone.......they could give me no one detail of this charge of over 4 dollars.........rogers customer service stinks.......i will end up going to another cell company........

Rogers this month increased wireless plan costs. My 2 lines at $5 each will now cost me $10 more per month. I called support which takes about 15-20 minutes just to find a phone number (absurd in itself for a phone company), then waited 10 minutes for my call back. The service person very nicely (she was totally helpful, absolutely no complaints about her) Drew my attention to a line on the bottom of page 4 of my Jan bill (seriously) that said wireless prices were going up. I'm sure this is legal, but what an irresponsible and irritating way to Jack up pricing. A simple notification to "valued" customers would have saved me the time and aggravation of making the inquiry, and would have saved Rogers the cost of handling my call and explaining. What we need in Canada is more competition in cell service, and this little incident is a glaring example of why. Rogers, I give you a big thumbs down for this sneaky price increase. Your "valued" customers are smarter than you give us credit for!

Not only are they as bad the other reviews state, but they are such crooks that they will not even give me a detailed copy of my bill. Been trying to get it for 3 days. What do they not want me to see??

I have sent emails to Rogers and made calls but never got any reply or call back from them. I had an appointment set up with them for a repair man to come to my home and it was a no show and sent 2 emails and again no reply. This company seems to be unavailable to their customers and it is very bad IMO ! to treat customers this way. They have no problem reaching out to let you know your bill is due, but after they get my money it seems like I don't exist to them. This is the worst tv/internet provider i've ever had and was with my previous provider for over 40 years before Rogers offered me a much better rate. I guess I didn't realize what I was getting into and I am beyond disappointed in this company's service or lack of service I should be saying.

If you are going to start cancelling artists like Tom Macdonald because he doesn't adhere to your culture, than neither does Roger's adhere to my beliefs. My family and I will be cancelling everything that you are apart of.

I've been with Rogers for over 40 years you know, back when we had a box on the coffee table which was plugged in. I like Rogers, don't want to change but, their service has deteriorated year over year. I think I've spent 10 hours on the telephone in the last 2 months including today: 2 hours and 40 minutes. As a service professional for many years (call centre/customer service), I am always polite and professional. The issue is and always has been, that executive management in large companies don't see "service" as profit making. They put sales in the profit catagory (have you noticed when you want to add a service there is little to no wait time), Service is catagorized as an "expense". I'm pretty sure Bell is the same. The other thing is "training". Representatives are put on the phone without enough training and they cannot service customers properly. TRAINING is also an "expense". Rogers and other companies would aquire and retain more customers as well as employees if they recognized them as profitable. Either way, I feel I'm stuck but I'm hearing more and more people are opting for other alternatives to the big guys.

OMG...could someone tell me there's no customer worse service than Rogers. I called this company at 1:00pm and was told that there a 3 to 4 hours wait...I decide to wait. I fell asleep woke up at 5pm and this weird music was still playing on my phone. Then my phone just got off. I took a break then called back at about 6pm got the automated service again saying the wait was 2 to 3 hours. Someone eventually came on at about 9pm we argued until about 10:15 about the overcharge. She eventually reduced my bill that i was overcharged by $50 and told me that I had a late fee when I did not even get billed for that month. I asked her to reverse it as I knew nothing about it to which she replied that she had to transfer me to Loyalty dept. I told her I could not hold on any longer as I had been on the phone for over 8 hours. She told me it won't be long and put me on hold again. My dear...I held on until midnight. At that point someone answered and told me I had the wrong department at this point I was blue and seeing red. I told her she had to help me no matter what. She put me on hold again for about half hour the came back and this time she added back the $50 that was credited to me by the last agent. We had another argument. She eventually reversed it and credited me the late payment. But could anyone imagine arguing on a phone for more than 10 hours with untrained CSR? I'm still trying to recover especially when i had to be up at 5am for work..?

Worst company. Worst customer service , robbing people outright. Make you sign a contract on one price , n then charge you something else in the bill. Robbing us outright
Makes you wait for 4 hours on the phone. Then till you get fed up n put down the phone.
Overcharged my bill , n are doing nothing about it.
They will go down one day , with this kind of extortion. They hv I'll treated too many of their clients

Across the board terrible for home internet and zero customer service. They would charge me huge late fees when I gave them my credit card and they just didn't apply the charge (and no correction afterwards). I have had multi-day outages and no credit or correction -- I work from home, it was painful. And my home internet cost went up about 30% and they could not even tell me why. They tried to keep me by offering me better deals that were still much worse than what you get from a REALLY basic Google search at equivalent providers. Like 10%+ higher than the basic going rate. I told them I was leaving. Left. They won't let Bell cancel the service for me - I have to call. Can't do it using online chat or online portal. Now stuck on hold for hours just to re-confirm I am leaving. They gotta stretch out every possible day -- totally unethical. CRTC should be a LOT toucher on this kind of really bad behaviour. They deserve shut down completely.

No email service. Wait time 3+ hours. 3rd time calling was finally able to get a call back. 2 hrs later the heavily accented agent said it was a server problem that a manager could resolve except it would be 3 hour at least wait on the phone for him/her.
Good bye Rogers.

Rogers mobile company is a poor value and treat their customers, especially long time customers with contempt and disdain. The Canadian governmnet should not have let them purchase Shaw communication--they will continue to gouge their clients and a monopoly is that much more apparent. I am leaving Rogers--my recent charges for roaming while on vacation were abhorrently high, 350$. Charges were 15$ per day. I don't even pay this much while at home. What they are doing to customers is outrageous.

Absolutely horrendous customer service. I have been trying to reach Rogers service regarding a cell service for my 88 year old mom. No information any longer online about her account. Yesterday I spend over two hours on a live chat and got absolutely nowhere with the customer support person. No information or resolution. She just kept sending me the same text telling me she was looking into it and would be a few minutes. That chat time took almost 45 mins and I made no progress in resolving my issue. I also called the customer support number and after promising a call back within an hour nothing was received. I am extremely disappointed in Rogers and how they treat their customers. They basically DO NOT want to talk to you and just hope you give up in frustration and keep giving them money. This is deplorable. Any other provider is better than Rogers.

Rogers' services are horrible. The customer service is bad, the wait times are horrible and they promise things and then charge for services they said are free. Would never recommend.

I have been with struggling to get early cancellation fee off my account as I was promised by one of the managers in order to save me as a customer. I have been dealing with this issue since October and we are now in February. I have lost count of calls that I made, number of online complaints and every time I call I am told they are working on it or manager will call me but nobody has called me in these 4.5 months..
they have worst customer service

The invoice sent to me from Rogers on Jan 30, 2021 was substantially different from the price quoted by their stale representative. I emailed them upon receipt of the bill. After that was not resolved I wrote Rogers and told them that I decline the service and I returned the device and sent Rogers the Canada Post receipt evidence. Since then I have been receiving bills from Rogers about the same issue. I wrote to Rogers several times and received no response. I have received collection letter from two Rogers Collection Agencies now, the latest is
Metropolitan Credit Adjusters Ltd
E300 6860 Century Ave
Mississauga ON, L5N 2V8
The call everyday, waste my time, disrupt my job and life. I have wrote the Ministry of Public and Business Service Delivery
Consumer Services Operations Division
No resolution of the issue. This is the worst customer service experience and lack of recourse I have experienced in Canada.

Terrible customer service, would not recommend Rogers tv, my tv has been out 5 days we have phoned & texted everyday and spent numerous hours talking to Rogers employee's and still they are unable to activate a black box for the tv
Incompetent rogers

Negative 2 million. Rogers is the worst provider in the history of the world. Do not use them. You have been warned. Absolutely pitiful customer service.

You are just kidding me, you want $2 just to talk to you? What is going on? 3 hours waiting time on phone and on line $2 fee?

Paying absorbent fees for weak signals and intermittent service! I won't even call customer service anymore as there is always 45 min to 2 hr wait! Perhaps that's your goal to provide such poor customer service that people just give up. I'd go to Bell but I've been back and forth over the last 30 years and it's not worth the hassle to change again! Bell is just as bad.

Rogers has become the worst provider In Canada. Their Internet services are horrible and the customer service is even worse. My internet has been going on and off for months and I have a home monitoring service with them which is dependant on the internet for the cameras to work. My car got hit and the driver ran away. I checked my cameras to see who did it and if I can get a license plate number only to find they weren't recording due to the internet not working at the time. I was charged a $1000 deductible by my insurance company because I don't know who the driver was and didn't have any info. I called rogers and they sent out a tech and he said it's the area you're in. There is a lot of construction going on. He said he will look into it and left and never came back. I told him I'm travelling the next day and I need to be able to access my cameras and my security system. However, I wasn't able to sue to the internet not working. I called and they offered a refund of $6.99 for the 3 days it wasn't working when it has been like that for months and they know it. Every time I asked to talk to a manager or the loyalty department , They put me on hold for almost two hours then the call drops 3 times. Every time it's almost a two hour on hold then the call drops. I never get a call back. No refund. Customer service agents are so rude and do t care when you tell them you're switching or that you're putting up a review. I switched to Bell and oh how I wish I had done that along time ago!

Rogers Customer Service is getting worse and worse. Every time you call them you wait for hours. I get transferred at least times and them they dropped the calls. Had to call them again the next day. Have been a loyal cuetomer since 1988.