Rogers Positive Customer Service Ratings - page 2

This is a compliment, not a complaint. Yesterday, we tried to contact Rogers regarding issues with our cable TV. I was on the phone for 1 and 1/2 hours; no pick-up. We tried again half an hour later, were put in contact with Andrew, who told us our case number was C116599778. Andrew was terrific. I don't know where these folks get their incredible patience from! Andrew took us through the whole process to regain our access to various channels and to clear up some other questions. Everything was far more than satisfactory. Andrew did tell us to reboot our box every two weeks or so. We hadn't heard this before, but we're planning to do what he recommends. Kudos to Andrew!

I was kind of ticked off when i called rogers at the time because I was charged $100 for international data charges when I was in Punta Cana. I pretty much used max a minute or two of data when my phone just turned on and all my messages started opening up and was charged $100 but when I called I was serviced by not only one really nice customer sevice rep but two. The first one couldnt help me but was very nice and found out what was wrong and connected me to the right department. Then the nezt guy who served me, Jordan, was very nice, polite and knew exactly what to look up and how to fix everything.

A shout out to Robert M, Michael C, Kelly and the gentleman who took over from her whose name I forget but whose competence, courtesy and patience I gratefully remember. Your TeXperts rock as the younger generation says.

i was in your rogers store today and meet the most lovely employee of rogers she went out of her way to do everything for me answerered my questions i have been in your store alot i told her i had 5 didigal boxes and ive had to return 4 she went out of her way to help me right away so i didnt have to wait im thinking of getting a cell she gavve me her name alissa henderson i have hever had this good service in my life ruth byers

I have had outstanding service from Rogers. I ordered a new phone yesterday, it arrived today and I have already transferred my previous number across and am all set to go. Rogers have been incredibly helpful and have kept me well informed along the way.

I spoke to Travis on the phone today, he was very helpful and friendly. He not only gave me the best monthly plan for a reasonable price, he also took off 100 dollars off the price of my new phone. I have never had a problem with Rogers like I have with other phone companies. I will stay a loyal customer.

I had a woman named Lisa from rogers talk to me about my bill after being hung up six times last week I want to put in a good review about her and say thanks for making my life just a little bit less stressful.

Ive Been With Rogers For More Than 20 Years I Was Never Happy With Rogers At Any Time But Today I Talked To A Lady By The Of Renu She Was The Best Person That I Talked To In 20 Years.

She Deserve Some Award I Know Rogers Is So Cheep They Wont Give Any Thing To Her But I Did My Part. She Was The Best

Not that surprised at all the negative comments as I have had some problems with rogers in the past and dealt with quite a few rude associates, but as of yesterday I am so happy with the serviced I received from rogers. Spoke with susanna over the phone in the loyalty department since I have been with rogers for so long I thought they could help me out in adding a line with my boyfriend and doing a share everything plan. My budget was 130 for both lines which I thought would be impossible as in the store I was quoted 200 + for the plan I wanted. Susanna gave me the plan for 129 without tax, plus voided my activation fees, gave me a new phone for 0 dollars, gave my boyfriend a new one for 50 instead of a 100, and made our plan the first 3 months only 104 without tax. Serioulsy so impressed and happy with our plans. And glad i didn't leave rogers when my 3 years were up yesterday..

Customer service is nonexistent, all they do is apologize for the lousy service and expect you to drop everything to jump through their hoops to try and fix their horrible network. Worst service provider I have ever used. Un believably horrible coverage. They do however excel at lip service. I have called at least 8 times and not had a positive result yet. How incredibly inept can you get? Well Rogers has that covered hands down.
Regards
Sl

Every time I see people Complain about prices Rogers is the best when coming to customer services, they never over charge people unless it's an system error and they never intend to do it purposely, you people have issues with every company you switch, you expect free service, if that's the case then go upto heaven, even heaven isn't free. Face 8th everything is expensive, rogers are very good with customer loyalty better service then any other company, that's why they have more than 1 million customer, even you people after reading your comment make me sick. You guys call to often and complain, I have been with rogers for 25 years and had the best experience, they always have 24 hour service and courteous customer service. If you guys want cheap and bad service then try different providers, you all be coming back.

Swtched Over from bell, had a nice conversation with the guy who offered me a better deal, and an instant installation for the very next day.

offered a promotion for some off and waived fee of install.

Dominic employee number just came to my home. His service was excellent and he should be complimented by his manager

I just contacted customer service as my cable was out. I got through quickly to a real person who patiently assisted me through the issue. Our service is back. We need to tell people when it works well, not just when it does not!

I have used Rogers for over 15 years for internet, television and wireless. No problems.

An hour ago just aired my complaint about real help from Rogers! .. . yes there are likely a number of them and would like to appreciate Denrick Dela Cruz for helping us. By being honest to them as we explain our very difficult situation wherein my wife undergo a five surgery in 4 months period he goes far behind to help us in coping up

My case #I584912070
I would like to comment Michael for his excellent customer service and freindliness, he went over and beyond in helping me solve my problem.
thank you Michael

On Januay 8th 2013 service technician by the name of Ryan came to my residence for 3 different work orders. This gentleman was outstanding in his work ethic, kind and gentle manner, and very deligent in making sure I understood where connections were located and how to use my new service. Ryan made sure every thing worked before he left and was very tidy and neat. This is what customer service is all about!!
Thanks Ryan!

Regards
S. Betts

I love Rogers. The managers online are so friendly and helpful.

This is Gary Massia,i just want to let you know that we just moved and we had a service technican out to our place to hook up all my rogers services,i live at 2025 Meadowgate blvd unit 107 London Ontario,the Technicians name was Steve Borg tech 8196,this gentleman was so polite and did his work so good , i was impressed with him in all manners he went far beyond the call of duty,i wish all your techs were this good,just wanted to let you know you got a winner in Steve.
Thank You
Gary Massia

I was surprised to read so many negative comments regarding Rogers' Customer Service.
I have dealt with Rogers' Customer Service on several occasions and NOT once did I not get outstanding service. I requested help with my internet yesterday using rogers' chat line and ended up chatting with a technician by the name of Nick. He was indeed very helpful and managed to solve my somewhat complicated problem (at least to me it was). One definitely needs patience when dealing with a customer like myself whose computer capabilities are very (and I mean very) limited. Nick was indeed very patient and understanding. Whether it be by talking to an employee or by chatting online with a technician, the services rendered have always been extremely good. Keep up the good work Nick and other technicians/employees and thank you for your excellent service.

Iwould like thank tech Beau.he came and fixed a problem we live on orient park drive.next door to us had the cabel hooked up last friday March 9 the cabel was left on top of our lawn with the box left wide open.when i asked next door the next morning I was asked what do you want me to do about it. I said I wanted the cabel off my lawn he did nothing so I called rodgers they sent Beau. it was so nice to have him he ran the cabel along his driveway till they can buried it around two weeks He dealt with the problem had a work order done we wish to say thanks againe to Beau for your respect of our lawn Paul and family.

My wife and i use an Iphone for tethering. We get some pretty large bills even though we have the 6Gig Data Plan. My wife called Rogers to see what could be done about the charges. It took several people and a lot of pushing but finally someone agreed to waive some of what we owed, bump up our Data Plan for the next three months at no extra charge provided we signed on for an additional year. We were due for an upgrade. We went to Rogers (Video) and spoke with the sales rep who sold us the original phone in September 2009. He was extremely helpful (as he was in 2009). He knew all of the details of the packages and made helpfull suggestions. I then phoned back to customer service with a reference resolution number. We wanted to ensure that any upgrade would not affect the resolution. The first Customer Service Rep seemed to be missing some of the details on the resolution (he said we had to sign up for 3 years not 1) and eventually transferred us to Customer Resolution. This person had our info correct. I let them know that we intended to upgrade to the Iphone 4S which involved signing on for three years. I asked what he could do for us, he replied that he would knock 5$/month off our voice plan for the next 36 months. That covered the cost of the upgrade. We're happy. Everything the Reps said would happen occured. Yes we go over our data usage monthly and we pay for it. When we expressed concern, Rogers stepped up and made a deal that keeps us on board. We are satisfied. Next time we need to upgrade - we'll talk to Roger first. I'm not too technically literate nor is my wife. But we ask a lot of questions and eventually the issues get resolved. They met us halfway. Thank you. A quick note too Rogers Techies - everyone we have contacted over the last three years has been incredibly helpfull and freindly, including the person I spoke with tonight - thats why I decided to comment. I was looking up an issue and came across all the negative comments. I can only speak from my own experience. Cheeres.

well i live in woodbridge and there is rogers plus store at 9200 Weston rd my bill was late so i go there to pay ,so the get it faster 2 times when i went the computers had crashed down, was not able to pay called 1hr later still down, spent the money on something else. so very late on payment now. got cut off VIP pack till pay in full.wonted to cancel would not let me till all payed have two boxes and still have to pay for those even if cut off.going to pay off i will cancel package.not happy.

Thank you Jennifer # 846135 for helping me out today with the billing for my Dad. Great customer service.
I love Rogers service, and the employees that work for you.

Regards

Josie Tedesco