Ross Customer Service Complaints - page 3

Terrible service at the Union city store plus the manager is super arrogant and rude.

It is the worst customer service . They are unfriendly and unhelpful.

To whom it may concern,

I've noticed during the pandemic your inventory of clothing has five downhill. This was my favorite store and I'd spend $300-$500 weekly on just clothing now I only spend $100 every 2 weeks on home goods and pjays in the last 2 years. Your clothing are looking like scraps and don't care as much to mid aged women. This is very disappointing and many of your employees couldn't agree more with my observation. Would you please bring back your amazing clothing collection back. I haven't been buying much clothing on the last 2 years. Ross is the 1 place of ship for clothing, but now I feel my clothing collection need some loving and new clothing.

Thank you,

Julie Jones.

Hey Ross not a good idea to ask women if there in the 55 discount club when there 40"s and 50 ish. This is a time of Menopause and not a flattering question. I just want to let you know. Normally I don't get offended but this did bother me yesterday. So if it bothers me I can guarantee it's bothering other women. I do love discounts but this is hurtful for some thanks

It would benefit the company to add an express lane to your checkouts. Maybe 5 items or less.

I was given a in store credit, my balance was $22.04 I spent 20.93. that leaves my balance at 1.11 I didn't get my card or my change back? I don't care about the $1.11 necessarily, however if it was much more than that I probably would. does Ross not give change back on vouchers?

You need more cashiers open registers because there are always two registers open with lines are so long an hour wait long that's ridiculous

Yes as a paying customer with back issues I was approached by your staff in a very rude manner as I sat in a chair that I was thinking about purchasing. Your staff didn't take the time to ask why or if they could Accommodate in any way when clearly they see I have a basket of clothes from your store so of course I'm shopping.

Disgusting store in Renton,WA. Have they ever used a mop or dusted a shelf since this has opened? The girl at the door needs a new job, just downright rude and sloppy. Literally we went in to kill time and I'm so happy to say that all of the rumors are true, it's below Walmart standards, when will the videos be published?

I'm a loyal customer of Ross I shop there at least four times a week and different areas however this week I visited store 1080 and you have three of the most rudest employees one being a manager her name was Vanessa I don't see why that store is not closed down with the way she carries herself when I told her that I will be making a complaint she stated to me she was not going to get fired anyway so go ahead and make the complaint I have never heard or seen anything in my life will be contacting everyone I can to make sure that this young lady does not continue this Behavior or anyone else have to endure her behavior when they choose to go and spend their money with Ross on figure Vernon 1080

Ross store in Selma, California. I was at this beautiful store on the first day they were open. I waited probably almost 30 minutes in line to buy my items. I have shopped Ross all over and have always enjoyed my experiences.
TODAY this store #2320 is in horrific condition:
Filthy floors with socks and other items on the floor with face masks and paper. Probably at least 25% of the shelves are empty. Shelves look like they have not been straightened for days. Check out counter had two different puddles of maybe sanitizer on it and Alejandro even put his clipboard on one. He said cleaning crew comes in at night. Cashiers do not pick up socks, etc., "That's just the way we work." REALLY. He did not seem concerned about what I was saying except to say that he was sorry I was not happy and that I was welcome to file a complaint. I will come one more time and if it is in this condition I will never come again. I felt dirty in the store and I will warn my friends and family about my experience today. Why isn't Alejandro out in the store tidying up at least. That would be helping out and taking pride in where you work.

Question: I bought items from Ross the other day and when I got home I noticed there was a tag missing on a item but it was on the receipt. I need to return some of these items and this is one of them. Will Ross refund my money for this without the tag and it on the receipt?

I went to Ross in the city Downey and honestly it's a bad service bar manager she doesn't know how to be a manager and a former employee from there hasn't got paid they say they were going to pay her and she hasn't been paid the manager and whoever is in charge doesn't know how to become a manager and they don't know how to be in charge they say they were going to pay her she hasn't been paid the mail the check hasn't been paid hasn't been mailed to her house this is ridiculous a former employee I don't know why she I'm not gonna ask why she's a former employee but I know why she's on the form and praying for something she didn't do it but youAre doing something wrong that you guys are not being a fit store and not a saint managers in the store

I shop at your Paramount Ca. Store everyday and when I asked to use restroom both young ladies said out of service. Why don't you train your unwelcomed customer care to post signage stating that.

First time I go to Ross and they say they can give me a credit with something I bought 3 months ago, with a receipt, if no receipt than they give you a credit, only at Flagler Ross has that ever happened to me, thank god I never come here

I had same issue returning an item. I bought jeans for $30 and returned after 30 days without a receipt. I knew I would only get store credit. I had all tags on the pants I was told without a receipt I get .49 back. I requested a manager and he was the manager. I then asked where does it say to the customer that if you return without a receipt and all tags on item that you get whatever the system says you get? He stated on the back of the receipt. Well I found another receipt and read it 3 times. It states no such thing. I have spent a lot of money in Ross and in different states. NEVER WILL ENTER THE STORE AGAIN

I had tried to return an item without a receipt, with the tag and everything still intact, but the employee said I'd only get $1.99 back and it's within their policy. What does that mean, is it true, and what can I do?

Hello I am family man with wife and 4 girls I am one of your good customer every month half my paycheck gos to your company on
Thursday 01/07/2021 on 8 pm I go to buy some clothes in your store o431 in van nuys ca store shift leader was to rude I ask to help me for some clothes for my baby she said I am busy and I saw her texting by her phone after start talking.i am 65 year old I have not my glasses I ask for her name she said read it from my name tag...I ask for gm name she said I can not give you name by the way I will not go to your store any more that is very bad she have not Deserve to be manager .she was so rude.i quite to buy anything from ross. Specially from this store

Hello I am family man with wife and 4 girls I am one of your good customer every month half my paycheck gos to your company on Wednesday 01/08/2021 on 8 pm I go to buy some clothes in your store o431 in van nuys ca store shift leader was to rude I ask to help me for some clothes for my baby she said I am busy and I saw her texting by her phone after start talking.i am 65 year old I have not my glasses I ask for her name she said read it from my name tag...I ask for gm name she said I can not give you name by the way I will not go to your store any more that is very bad she have not Deserve to be manager .that is so rude.i am quite to buy anything from ross.

I am a regular Ross customer. I frequent Ross monthly (at least) I had to bring my Daughter to Vanderbilt for an appointment and stopped in the 100 Oaks locations (South of Nashville) we found 2 piece pajama sets priced $13.99. These sets were sensored together with tags and marketed so. As a 2 piece set. My daughter went through the checkout first, paid for hers and was ready to leave the building while I paid. Before she left I realized the tags on my 2 sets were priced $14.99 instead of the $13.99 that she paid. The cashier explained to me that they came in separately and were already priced. I understand this as I am a manager (5 years) for Belk Dept stores. No problem. I was fine with paying the $1 more than my daughter did the the same item (even though the customer should ALWAYS be right and taken care of. At least at Belk they are) when she went to remove the sensors from my sets she saw additional price tags on them? The manager was called and she explained to me that they had just then? Received an email stating that these particular pajamas were Mismarked and should be sold as separates. She REFUSED to sell them to me as sets (as they were clearly marked and hung) telling me I would have to pay separately for all 4 pieces instead of the 2 as were offered for sale. I explained to her that I understand retail as I too am a manager for many years however I also know that no matter what, we make EVERY EFFORT to accommodate the customer! She outright refused to work with me at all and actually took my items from the cash wrap before I even finished speaking and walked away!!!
Needless to say, I will NEVER shop at this store again!

I am a regular Ross shopper & am very disappointed at an experience at Ross Culver City last night. My family & I drove from a Ross in another city Culver City Ross looking for a particular item. We arrived at 9:28pm exactly (Sun, 12/28) &, as we pulled up to a parking spot right in front of the store, the Loss Prevention employee (Ernesto) pulled the gate down halfway over the front door entrance so that Ross appeared to be closed. Ernesto stood there & let 2 or 3 customers with Ross bags out of the store then he locked the door. We came up to the door anyway. Ernesto cracked the door & said word for word, " We are closed". There was a holiday calendar on the door so I asked while pointing at the calendar, " Why does it say here that you close at 10:00?" The manager, Eric, was there next to Ernesto while this was happening & caved in & let us in because I knew they were not actually closed they were trying to close a half an hour early since the last customers before us had left. Ernesto then said to the manager Eric, " I thought you said...".
Ross & other businesses in order to stay open should be inviting to their customers. For Ernesto to pull the gate down & tell us "We are closed" when Ross was not closed is wrong on many levels & very bad for business. In addition, many people are out of work during this pandemic. If there is an employee that doesn't want to do their job, they should allow someone who "wants to work" do it.

Poplar bluff Mo Ross is in really bad shape . It is a hazard and safety concern. You trip over things all scattered in the floor.

Just visited the Ross next to the Millennial Mall area (the one right next to the Marshalls) Today My 10 year old daughter learned that if you wear your rain jacket into the store you will be questioned by security. When asked about that policy, I learned that acting in a professional manner is clearly not a qualification for employment. I asked to speak to the manager and was surprised to learned that the manager was next to the rude security guard. She was just as nasty and did not want to give her name and felt that a security guard creeping up and harassing a 10 year old about her rain jacket was justified. She later said her name was Glenda. She said the COVID 19 policy is that people can not try on clothes in the clothing store. But I guess they can stand less than six feet apart from a 10 year old wearing her own rain jacket to harass her about wearing her jacket in the store on a rainy day. On that note, I left the store. Thanks for allowing me to teach my daughter a valuable lesson about the racial profiling at Ross.

I just got left ross I was embarrassed I didn't know how to act I just sit down to try on some shoes and was looking at the flashlight I had already purchased one a couple of weeks ago but the buttons on it was messed up so I was looking at another two that they had and so I opened the box bottom of it and to see if I could the buttons would work the same or if they lit up to flashlight the guy walked by and he says that he would put them up front for me I said that's fine I'll take both of them the girl had dropped one of them so I'm still going to purchase it but I was afraid the return would have been messed up so I went ahead and I just stuck with the one that went worked after I got done purchasing my items my purchase was like $65 and the good little penny I shop probably about twice a week at Ross so it's one of my favorite stores used to be at least I didn't I didn't ask for the restroom first I went left one of my bags up front with my keys I guess and then went to the restroom when I started walking and he says well you can't take any bags and I'm like okay well that's fine I just took my purse right I asked him well is there a problem do you want to look in it he says no not at all go ahead he just can't take the bags I'm like okay so I went into the restroom he's the restroom came out on both of them were there they then told me that I can no longer come in there I asked him what the reason was and they just said no they wanted me to I said let you know if you're accusing me I'll be glad to empty my purse so I don't have nothing on me I didn't even have a coat on at the time I do not know what the problem in Los Banos is but it made me feel very very uncomfortable I will be speaking with the corporate office about this issue but I thought I'd make this complaint on the manager he should have checked my purse he should have asked told me more I don't have a clue I'll leave my name down here on the side and please get a hold of me thank you

i went to the Ross that is in Broadview 400 village square. I came in search of a few gifts and a tree skirt. My 2 year old toddler was with his father when I arrive at the xmas toys section toward the back of the store. There my husband moved the minnie mouse toddler car to the top of the table the employee with the Rainbow braids came and moved it back. My husband moved it so my toddler wouldn't grab it. My husband and I were discussing to buy the toddler wheels on the bus car for my son. i let him sit in top of the toy and proceeded to try and get him off to put the toy in the cart. i went around the section to convince my son to get off, when the employee followed me and approached me to ask me if I was going to buy the toy. I find this very rude and uncalled for. Why was she approaching me and why was she acting like the owner and I felt this was racist as well there really was no need for this behavior I bought it but frankly how I feel I feel like taking everything back at this point and never returning to your store. My husband and I work so hard and we can shop elsewhere we really don't need this type of treatment from un civil, uncaring condescending ignorant people with racist undertones. I recommend this store to be re-evaluated I spoke to the manager but honestly so feel people are scared to speak up because of the protest but i'm not i'm not going to deal with that Idc who it is if it's wrong it's wrong.