Sirius Customer Service Complaints - page 2

OMG. I called to transfer my service from an old car to a new car. No one understands English. I spent 27 minutes on the phone with the first person and she could not find my account. I had to call back three times before I could get anyone that could find my account. The fourth agent was able to handle everything in 10 minutes. b I don't know where they found this call center but it was a horrible experience

I will file small claims suit Monday . 11/1/21. Sirius ignored cancelation of my acct by me 30 months ago .
I been 28.14 per month since then by them.
And 2.5 yrs ago due to your ridiculous password requirement that your own CSR could not even straighten out over 5 days I was livid and canceled all together.
You people owe me appx 844.00 ...
Your small claims notice to appear will come next . I'm so done playing with Sirius... you been served verbally next will be by the courts officially.

I spoke to jom from Sirius xm and she admitted that Sirius xm over charge people credit card and got caught and stated that it won't happen again people check ur credit cards statements

Do not get Sirius xm they over charge ur credit card

People do not get srius raidio they over charge your credit card then they keep saying it was a system error then when u ask for a manager they say 7 days call back to speak to a manager and they never call back they still owe me 170 dollars they never refunded

Sirius xm charge me 170 dollars when they said only 38.72 will be charged to ur credit card

I am so frustrated after talking to two different representatives at Sirius Customer Care trying to solve my problems. My first complaint - I couldn't understand a word that either of them were saying! If you can't hire people that speak DECENT English, it's just a darn shame. I have already canceled one of our vehicles, & will soon be canceling our other vehicle. They had made a mess of our account.

The horribleness of the service is exceeded only by the awfulness of the customer service. Unresponsive offshore people who cannot speak English simply read from scripts and refuse to answer the question you have asked. Completely abusive. Save yourself the trouble and just stream whatever content you want. These people act as if they know that their model is failing and they are just trying to gouge as much money as possible before the collapse

Update to my previous comment today.
I am soooo done with Sirius. I called corporate in New York. STILL... they cannot speak understandable English! She kept trying to sell me another 12 month subscription. How many times do I have to say... I DON'T WANT ANOTHER SUBSCRIPTION!!! These people are such a rip off. I am getting a refund and dumping sirius. I will listen to my CD's... Don't fall for their lies and misleading speeches.

UGH!!! I traded cars and tried to transfer my sirius to my new car which already had 3 months on it. I wanted to add the end of my subscription to the 3 months. I was on the freaking phone for 36+ minutes. They could not speak English.. they tried but no way I could understand them... I tried. I ask to speak to someone else and she said "there is no one else" !! yeah right.. been here before. I ask for a supervisor and told her I was reporting her and she then transferred me. All she was trying to do was sell me on NBA, NFL, MLB and NARCAR.. Nope!! done with them.

I am very discussed with Sirus Xm I purchased 5 one year subscriptions for my son, daughter, and 3 granddaughters for Christmas 2019 in Ffor 72.84 per subscription. This past Saturday May 23rd one of my granddaughters xm quit saying her subscription ran out I tried to fix it on Saturday but texting was the only option open and after texting with 3 different agents decided to wait till I could speak with someone so I called today May 26th because Monday was a holiday. The agent was horrible and was absolutely no help I asked to speak to a supervisor and Andy was worse he was VERY RUDE! He kept saying if you want the service you have to pay for it I kept telling him I have paid for x 5! One of my granddaughters had a 2018 Malibu and one has a 2012 Malibu the one traded her Malibu off and got an 2017 Acadia she called and transferred her service to her Acadia they keep telling me that they transferred the 2012 Malibu to the 2017 Acadia in March of 2020 so I tried explaining that the 2012 had SiriusXM until this passed Saturday and I couldn't get them to understand they acted like I was trying to get a service for me the supervisor even yelled at me saying I didn't know what I was talking about ! It still is not straightened out but I will not be renewing with SiriusXM this year they are nothing but a huge ripoff! I would rate them with no stars they totally suck! I was ripped off for the last time

You have harassed me enough!!! You send a bill with no postage date, we pay our bills same or next day, yet three days after receiving you call for payment, not even considering mail delivery, yet you want money yesterday, one more harassing call and I am done with your service. Check my account, always paid asap!!!

The WORSE customer service reps that speak limited english and are as incompetent as a day is long. Eventually your only problem will be how to retain your clients who are fleeing Sirius in droves.

They still send you overseas. Very poor customer service. All they want is a credit card payment. Sirius better fix their customer service with calls kept in the USA or they will not have a need for customer service for lack of customers.

i was getting run around trying to cancel. cancel number tech difficulties twice. after i got thru and waited i got offers to stay when i refused got hung up on while waiting for cancel number. went to chat got a superviser and when i said i was calling attorney general he cancelled. i guess thats the majic word

I phone at 8:00 pm to discontinue and terminate my Sirius account. I have been getting the runaround for an hour and a half and I still haven't spoken with anyone from the cancellation dept.
What horrible service. I could get in touch with Putin easier than getting in contact with a representative.
I went on line, opened an account on "customer care" HA what a joke, and I can't do so on-line.
Terrible, terrible service, but I won't give up.

I have been a loyal XM customer since 2002. That is almost 15 years! I find it ridiculous the company screws over the loyal customers by automatically renewing at a higher rate while new customers or recently cancelled customers receive a greatly discounted price. There is also no option to opt out of auto-renewals. You have to call in to listener care. There is no option to cancel online. You have to call in to listener care. When I went to cancel my subscription, I first spoke to a rep who verified my info, then had to transfer me to another dept to speak with another rep, verify my info again to cancel my service. After getting to this second rep and stating I wanted to cancel my subscription, this rep "Francis" hung up on me/disconnected the call. I was furious that a rep would do this to a loyal customer of 15 years. So, I had to call back, verify info again, get transferred again, verify info again, and so on to speak to a supervisor. Shame on you SiriusXM! You will not profit from me anymore. You should reward those that are loyal customers with discounted rates-not those that threaten to cancel!

Sirius radio has a habit of ending the call instead of taking care of the problem. After FIVE calls I finally got the problem saved. None of the customer service personnel spoke English correctly. It was very hard to understand everyone I talked to.

one of the most inept, ineffective and absolutely frustrating customer care experiences I have ever endured. SIRIUS corporate should really look into this; the chief complaint is using a global customer care force who communicate in broken English. If you have endured hours on the phone, failed transfers, or were unable to understand the customer care person, then I urge you to file a complaint with the Federal Trade Commission online like I am about to do. Filing a complaint will provide a little bit of power that Sirius clearly does not want us to have. I pay $274 to hear Howard Stern, and it took me a full evening and early morning to find customer care person that I could understand and that could change my subscription to full access. I spent at minimum of 2-hours that took away time from my family because of this shoddy customer care service that Sirus has off-loaded to a cheaper workforce in other countries than where it should be right here in the USA. Shame on Sirius.

I have recently had you call me too reenlist in your sirius radio to which I explained that I am NOT interested at this time and I asked to be taken off your call list but you continue to keep calling and today it was two more phone calls. I do not understand why you keep calling when I asked you nicely and the sad thing is is when I did ask both the lady and the gentleman that I talked to you were very rude to me as if I had no right to ask for not being called. That's not how business is done

The Worst Ever!! I Called To Change My Billing Info And They Shut Off My Backseat Tv Right Before A Holiday Family Vacation. They Shut It Off And Say They Dont Have The Ability To Turn It Back On. It Is No Surprise To Me That There Stock Is In The Toilet. I Predict They Will Be Full Of Commercials Or But Out Of Business Within 3 Years. The Are Terrible!!

Horrible Company no customer service. Take your money and deliver a crappy product. Harassed with endless calls and mail. Price changes all the time, Auto rebilling is a nightmare and canceling service takes half your day. When it rains signal fades in and out. Do yourself a favor and run as fast as you can away from Sirius

I'm realy pissed about the way I was told to get you're service.the person told me that for the promotion that they were giving at the time I would have raidio and internet for a year for this prise now last week my phone broke And I got it back loaded the app and it wouldn't work l really when o er the way thay explained it and this was all a year thing so now I call back to get it fixed or some kind of answers to the way I was told and I get a man that was rude to the point to not let me explain what my reason of calling was and he would not let me finish telling him my problem so the I ask for supervisor and she gave don't care attitude like thats my problem so I asked for her employee name she gave me this number 151123_013689 so is this bow you have you're mgmt talk to youre customers or is thi is how you treat you're customers please reach unhappy. Customer asap my name is anthony I can be reached I thank you for you're fast response.

Horrible customer service. The first time I tried to cancel, the operator put me on hold for 45 minutes before the call was finally cut off. When I called back, the operator asked for all sorts of account information before we could move forward. I spent 20 minutes just fending off his script of trying to convince me to stay.

My husband spent two hrs on line to continue service with you on my 2015 Journey and he ended up calling help line he got run around he just wants to continue services on my Journey and his Dart.