Sirius Positive Customer Service Ratings - page 2

We've had Sirius home radio for many years with any problems. Today we experienced antenna failure. I got a customer rep as soon as I called and an answer to our problem in less than 5 minutes. We are very happy with our Sirius experience.

I called your 866 # to ask a question about my bill. My husband and I both have it in our vehicles. I am a SS and have a little trouble hearing. I ask the lady if she was in the US or another country. She said she was in the Phillippines No wander our (US)unemployment rate is so high. I want the oney that I pay to stay in the US. I know we ave people that are qualified and would love to have this job. I also could understand what they were saying without asking them to keep repeating themselves

Just talked with Maya and another lady (forgot her name)while getting my service restored, and got excellent, fast and freindly service from both.
Thanks
John

i received my statement on 7 9 11. it is a pitiful shame that the customers are charged a two dollar invoice fee!!!!!what kind of ridiculous fee are you going to add next?

I was very happy to see that you have decided to keep Enlighten on the new lineup. I hope everyone will call and request that you keep Southern Gospel permanently. Maybe you got enough complaints that you decided you didn't need to remove it. I am certain you have more listeners than some of the hard rock that is played. This is one time it payed off to call and voice your complaint, so, everyone that reads this please continue to call and request that Enlighten be kept on permanently, not on a limited engagement channel

We had real issues with the automatic renewing and charging our cards without permission, etc. Also, the amounts due would change every year. One year we would get discounts for trying this or that with the subscription and then WHAM the next year we would receive a bill that would be double or triple the amount we paid the year before.
However, our biggest concern was automatic renewal with our credit account information. Luckily, this year we no longer had the card they had on file so they couldn't "take the money". So, they sent us a bill. Found out they charged us 2.00 to send that bill. Whatever. We call to cancel because after seeing online that no matter what they want our credit card information. We refuse to give that to them and we also don't want to give it to a rep in EGYPT! No offense but Americans are having enough trouble with identify theft being committed by fellow Americans..
Anyway, I wanted to tell people on on this board that to really get something done you have to call the 1-866 number and select the CANCEL option. You will be directed to a live American. We ended up talking to a wonderful girl. While we were truly calling to cancel, she was able to help us change our mind. We no longer have to give them credit card information and they will send a new invoice every year to renew and we will pay by cashier's check. The address for these payments is in Arizona. She also discounted our plan a bit, which was nice.
I think Sirius needs to reconsider a lot of things they do. Their service could be wonderful but people are NOT going to give out personal info anymore these days and leave cards out there in cyberland to be charged whenever. Just really wanted to let others out there who are having the same issues we had know there are ways around it that feel a bit safer if you want to keep your service. We mainly only used our service in the spring/summer at our lakehouse. The rep also let me know how to suspend that for months we don't use it. The subscription picks up again after the hiatus. Wish we knew that before.
At any rate, we hope Sirius is able to get it together because from what I have read there are a lot of unhappy people out there.

I had a Sirius radio die and called to see if it was repairable. I got a customer service representative on the phone immediately and they walked me through different diagnostic steps.

After I bought a replacement radio, I called to have the service restored and again reached a rep immediately. My only complaint was that they originally wanted to charge me a $15 fee for switching coverage, but when I said that I was only replacing a dead radio, they waived the fee.

I am so happy I finally got to speak to someone who can speak English. I tried 2 times to speak to someone to get my service connected on both times I got the run around. I finally spoke with Andrea and she help me out very well and I got the service that I wanted. I am happy

I spoke with Tammy at Sirius and she is the best.Fixed all the problems that the NON-ENGLISH speaking couldn't.

The customer care number is the best. 5 minutes and everything is fine. The multiple foreign reps I dealt with were idiots at best. They need to more all call centers back to upper North American region.

Had a wonderful experience. The CSR gave all options of repair to resolve my connection issue. KUDOS to Sirius.

call 877-967-4672 for xm radio help. They answered after 1 ring, wan't outsorced and solved my problem in less than 5 minutes,

While I was on hold for 20 minutes just to renew my account, I found my cordless phone has a record feature. I decided, if they can record their conversations for "quality control" I can record for my own purposes.

Shortly after we started talking, he asked me if I was recording this and I said, "yes, I am." It was amazing how nice the guy was. He refunded my annual subscription and billed me quarterly because I couldn't afford the annual payment on my 2 radios. The only problem I had that didn't make sense was a $3.01 discrepency in my subtraction versus his. His explanation... taxes. 286.68 (annual) - 74.67 (quarterly) = 208.95 (my refund). Is this G. W. Bush fuzzy math? I got 77.73. What do you guys think?

Thank you all sooooooo much for that phone number. I called it and not only did it work but it felt like old times because
(I hope you're sitting down!)I got a human being and did so right away!!!! They even gave me 3 free months for my trouble and believe me there's been my fair share of trouble with Sirius. This really has been the best customer service call I've had in years. If companies would only have this kind of customer service right from the start they would do so much better for themselves in the end. I know it's cheaper to have overseas crappy customer service but in the end they lose so much business when people get ticked off that they're really shoot themselves in the foot to do it the crappy way. I cannot thank you enough.
You are all awesome!

CALL (US based) CUSTOMER SERVICE AT 888-635-5142. Called their normal 888-539-sirius number or whatever, on hold for 45 minutes until i came across this site. I called the US number and had a wait time of about a minute. Was connected with a very nice rep who solved my problem in no time (subscription listed as canceled when it wasn't). good save sirius... just have to get madison on alt nation to stop singing and ill be set!

Just got off the phone with Sirius CS, as I needed to transfer my account to a new radio. I didn't know about the $15 fee (had transferred once before and wasn't told about it or charged for it), so I balked.

She asked me to hold while she talked to a supervisor, then came back on and said there was nothing she could do. So I asked to speak to a supervisor and she put me on hold for a minute or two, then came back and said the fee has been waived, but I will be charged the next time I transfer my service.

I won't mind paying it next time, now that I'm aware that it exists, but I didn't like being surprised by it.

All in all, it was a relatively short (under 10 minutes) and easy phone call.

Ever try dealing with the cable company? Sirius's customer service is not bad considering the confusion from the merger.

I just had the BEST customer service experience w/ Sirius. My receiver wasn't working so they diagnosed the problem and offered to replace the original Sportster for only $9. Plus, they credited me $20 for the time I was without service.

Strangely enough, I've just had a great experience with Sirius customer service, even though I was canceling 2 accounts out of 3. They were helpful, got me on and off the phone in less than 10 minutes, and were polite, respectful, and understanding through the process.
Maybe I got lucky, but this makes the second time I've called in, and both times have gotten great support.