Spotify Customer Service Complaints - page 2

The only annoying thing about free Spotify is the guy we have to hear every 30 min.say the sane thing. Just play the ads. Do we really need to hear the announcer tell us to listen to the ads?

I have consistently been billed twice for this service. Spent hours trying to solve the problem and got a run around. Asking for information for an account I don't use
Customer service was useless

Horrifying! ----
Have To Actually Close My Longtime Visa Card And Open A New One -------- Just To Get Rid Of Spotify!! Have Not Used It In 6 Months! Tried To Close It Multiple Times, --------
- Spotify, Like A Malignant Virus, Will Not Stop Charging Me! Sick. Never Been Subject To This Kind Of Criminal Predator Before.

And Forget About Calling Them On The Phone ----- Even If You Can Find Their Phone Number (ask Your Bank) --- They Never Answer The Phone. Keep It Always Busy!

Do Not, Not, Not, Not ----------------sign Up With This Company!!!

No one to talk and request my money back. I emailed asking for a refund even though I cancelled the service same day and no answers. Worst company ever.

Spotify is an insidious and shady organization. It is no surprise that they do not have a customer service number, which is a clear warning sign. They say try our service for free and when you sign up they charge your credit card even after you cancel before the trial period ends. Be wary of these cheaters. it seems to be a shady organization based in India (country code "44") Do not provide them your credit card #.

I don't even know where to begin because I am really upset right now. It took me at least 45 mins to find this website to state my complaints. Apparently, there is a process that you should take to be able to describe your problem instead of just sending an email to a complaint account or something. Honestly, more than a year ago I subscribed to a premium account and for a long time I really believed that it was the greatest purchase I've ever made until a couple of months ago. Now, I'm always having problems with my Premium Account. Every time I open my app it takes forever to connect to internet. It doesn't realize that I have premium membership which means even though I don't have connection, I should be able to listen to my saved music. Also there is a lot of technical problem with the app itself. This new update made it worse. Sometime you can't even see the last song on the playlist because the line that shows the song that you're listening to covers the very bottom part on the playlist. Also, whenever you decide not to have song on your playlist anymore, it takes you forever to delete that song from your playlist. AND what happened to the karaoke, the lyrics part? I really thought that Spotify was far beyond the best of all other music stream apps and and I was always rooting for it among my friends. I really think that I am not getting anything extra with my Premium account and there is no reason to pay for that membership. Today, I canceled it and wanted to complain about this. If you don't keep it up, you will lose all of your users one by one. Last thing, I applied for a couple of jobs at Spotify months ago and nobody even sent an email saying that I wasn't selected. There are way bigger companies that are at least sending out an email saying basically "sorry, we don't want you". Anyways, Good Luck.

How can u say.30 min. Of add free and then force a 'suggestd 'song into my playlist? Isn't that just another form of advertising? And, even worse, its impossible to de-select the.suggested song without canceling the playlist altogether.i consider this false advertising.

Don't know how you got in my account.i didn't order your music app.and it's not fair you took my money.and you don't have a contact number to call.i call my card holder to disperse this charge.

Support unable to track ongoing service debits despite cancellation, 5 months duplicated email info without resolution despite reforwarding same info to same questions. Received a request for this month's payment. Why?

I want to cancel my service doesn't work. And stop taking money out of my account. Reach at home

My account was charged twice.I need to speak with someone at Spotify to resolve this problem. Thank you. My new email address

I deed you speak to some one y'all are charging me twice and sometimes three times I want to money back on my card immediatly

I have your monthly membership come off my mastercard .The problem I'm having is I Can't recover the account. I don't remember the username email or password and I have a " lot of music please help me. I think u can look through'your system.

Of cousre there is no one you can reach! You can just steal money from people that don't use your , this was supposed to be for one day now months later! You are still taking my money for something I don't use! It has been canceled everytime you've taken my money! You will be giving it back!

My son used my credit card number to start his"free" trial. When I found out he used my bank account on March 31st and I had him cancel his Spotify account that day. I was charged on my account for $9.99 on April 9th. My son checked his phone and assured me that he canceled his account for the second time on April 9th. I just received a letter from my bank today, May 5th that you have taken another $9.99 out of my account on May 2nd. This caused my account to be overdrawn resulting in a $28.00 fee. I'm disabled and on a fixed income. You are not authorized to take any more money from my account. I would like to be refunded for these charges.

My experience has been horrible. I have attempted to contact Spotify by phone to no avail! I requested my service be discontinued as I am not tech savvy and downloaded by mistake. Spotify continues to deduct $9.99 from my bank account despite my cancellation request. Spotify please Stop TAKING MY MONEY, I'm a senior on a fixed income. Thank you

I signed up for a free trial with Spotify over a year ago. I didn't like it, so didn't bother to use it again. I noticed recently they have taken over 12 months subscription from me from my credit card? I never received a confirmation email from them that the free trial period had ended, or that they were taking money from my account. I've tried to contact them constantly to get a refund. All they will offer me is 3 months free with Spotify! Why would I want that? I want my money back that they took from my account and did not supply a service!

I have been charged 2 times these past 2 months, by Spotify. I had uploaded the free Spotify music app. I had not ever upgraded this app. I have called 2 #'s only 2 find out that they are not in service. , 2nd The other form of contacting Spotify is through an email address.

I keep getting billed for Service fee of 9.95 but Spotify claims I dont show any premium membership. have talked with them twice. Now I'm trying to call them and every number they show is either disconnected or number has changed with no forwarding number. I'm having to cancel my credit card to stop this scam. I can see why so many complaints on them. They are a mess

It's the biggest pile I have got my spotify and I had to make 2 payments in the last 3 weeks. If you won't fix it you'll start to loose customers.

I signed up for Spotify Premium so that I could access streaming music for my party Feb. 27. During the party, however, I could only get one song to play at a time. Despite booting and rebooting several times, I could never get music to play in a continuous stream, and there was no one to contact at all about this HUGE problem.

The service at this company is horrible, and I wish to avoid further frustration. Maybe Pandora will provide the professionalism I am looking for.

I canceled my subscription last month, requested refund, haven't seen it. On 2/20/16, seen a debit from my account of 9.99 for Spotfy. What the heck is going on? I cancelled this service. If this is not corrected in a timely manner, further action will be taken, including contacting the BBB and legal action. Business cannot be done conducted in this manner.

I like to cancel my subscription to this site I can't afford to pay any more. Please don't keep charging me.if you do I will be forced to take action against you.the premium package does not work like you said it would and there no one to talk to.so please just cancel my subscription. Thank you.

Ripped me off,can't contact them I want a,number for them

This is so terrible and stupid!!! Everytime when your premium ended,and after you resubscribe premium, you need to re-download all the songs that u had downloaded it before. So you think that we always got the Wi-Fi to download? waste our time and data!!!!!!