Spotify Customer Service

My playlists are constantly being demolished, either many of the tunes have completely vanished from the playlist or they are still in the playlist but cannot be played (grayed out).
I gave them all the details with specific examples.
There reply was not Spotily that decides which tunes are available or not.
This answer does not address the issues. As in many cases i can find the tunes still in Spotify just not in my playlist.

Terrible support. Not helpful at all. I had a playlist up for years and they removed it because it violated their "terms." I tried getting clarification, but they refused to help make it right.

Why did you change your audio program it was was so good and now is s........... t. Will be canceling soon

Spotify customer service ranges from poor to nonexistent, the service has declined in recent months. I received an email claiming that "one or more of my playlists" were being restricted from the public, with NO EXPLANATION AT ALL. Any attempt to resolve this via chat agent would immediately disconnect the conversation. It was a no-reply email, there is no longer any working support phone number, the only email adr is "office" which never gets any response. All that was provided in the email was a URL to their extremely long "terms and conditions" page(s). I'm a musician with my material posted on Spotify. It's all synth instrumentals, no lyrics at all, absolutely nothing offensive in any of it.

I was a long time happy customer you have a great product and I told everyone about it. My whole friends and family, however I ended my account today over a ridiculous issue. I simply tried to change bank cards for payment. My premium account was lost and could not get back in. You have all my information but could not grit done. I just don't know how we can't just speak to someone to resolve an issue. I will take my and friends and family to Apple with me. I loved you product but your customer service and Tech support is simply horrible. I very sad - your product is great but I tried for 4 hours to stay with Spotify. In the end I closed and will encourage others !!!!

Terrible customer service. Not even available on weekends. Damn thing won't play what you tell it to play. Would not sign up for their "premium service". They suck.

they suck, can't get help, switching agents while working an issue..if this wasn't a gift i would cancel it ASAP..no phone support really!

Terrible, horrible, no good, unavailable, useless... All descriptions of Spotify's support. I was unable to even post a question on their forum, which would be a waste of time as it is clear they do not care about their customers, and may even want us to have a bad experience. Their support forum is a graveyard of 10 page plus threads that simply get cancelled by Spotify.

Absolute thieving scum. Happy to take money for a service someone doesn't use and more than willing to give 30 quid back. I hope it goes into liquidation the world would be a better place

Email responses are trite and ignore the issues.

Worst experience ever. They wasted my 4 hours, lost 30 euros and premium duo account. Would never reccomend to anyone. Go for other app guys.

SPOTIFY customer service is horrible. In fact there is NO customer service at Spotify; horrible company to deal with if you need help. Got locked out of my account and tried to reset the password, which should be a simple process, but it would not work and then prohibited me from continuing. Tried to get a chat representative 10 times; they never came on (chat will be begin shortly NOT). Worst customer service. The complaints online show people complaining for years about the customer service at Spotify. Obviously Spotify does not care about customers.

Can't find any support phone. Spotify won't charge my ac and I need my ac.. checked with bank.. new card all other apps ok but no, not spotty.. come on sorting sort it out please. I'm at my wits end.

It is grotesque how hard it is to get in contact with someone from customer service.

I just reactivated my premium account and it still shows the shuffle play on all my album library! I also can't connect to Alexa It appears they open a new account I don't want that I want my old account back under premium

I�m having trouble logging into my account. It�s wiped out all of my playlists and I�ve been paying for premium for 3 years now. How do I fix this problem? I just want all my music back and everything back to normal. Not sure why it kicked me out in the first place. Please help

I have a problem with a gift card. There is no way that you can contact some kind of helpdesk. You can fill in a contact form but the reply email you receive is always a standard reply. You can find help on the website. Which of course is not a response to my problem. After taking a look at the facebook page I found out that there is not really a way to get in contact.

Spotify support makes the whole company look bad. I don't think they even read the emails properly before giving you a cut and paste response that has nothing to do with what you asked and ending with a "take care" and "we are just an email away" (wtf??????)

My opinion of Spotify has gone from 'good to 'effing terrible because of my experience with their so called support.

I tried a "free" 30-day trial of Spotify Premium. I cancelled the service before the trial period elapsed yet a charge for the service appeared on my credit card two days AFTER I cancelled the service. I contacted Spotify via their web site and after providing all of the information they requested, they promised a refund in 3-5 business days. Still no refund.

This company provides no phone numbers to call the to resolve billing disputes. Beware of the "FREE" trial!

This company is a joke I recieved a reply from a customer service rep regarding my account being suspended for non payment that's funny because the charges on my statement including 30.00 of overpayments that they owe me. I have contacted the BBB and if it can't be resolved that way I will contact an attorney but I will get myoneu back. I wouldn't reccomend anyone purchasesing Spotifies premium services of giving these scammers your credit card information cause they will rip you off.

I have used spotfy premium for over a year and actually loved it until a couple of months ago when I noticed double charges per month on my bank statement . It was suppose to be 9.99 per month however they have been charging my card 9.99 twice per month for the past few months without my authorization and owe me for the overcharges . Yesterday I went to log in to NY account and it stated that my premium account was on pause for non payment but my bank statement that they received a Paynent I canceled my account and deleted the app. I will also be reporting them to the BBB since I can't reach anyone at customer service .

I have been hacked my name is Nancy Grabow I called today and talk to Paul Brown extension 104 he told me to call back at 4:30 and I can't get a hold of him or anybody somebody has been using my account and it's been on my bank statement I'm going to get a lawyer if somebody does not get back to me

I actually quite liked spotify until I noticed today that they have been taking my payment twice for the last 6 months. I have tried to contact them and believe me it isn't easy and when I finally found a phone number it couldn't connect. So speaking to a person appears to be impossible. This is not a one off because they even have a question relating to it on their faq page but no advice about getting it back! I have found an email address and hopefully they will actually have someone at the end of it. Be very very careful with this when you upgrade to premium (it sure is price wise).

refused to transfer the payment method to my new personal Visa because the purchases were after 14 days. No exceptions could be made even though they used a card I never authorized them to use four times. More importantly, they provide ZERO customer service over the phone so if you issue does not match the most common issues listed on their website you have to go through a number of steps to online chat with the company, however, make sure you allow to live your life on their schedule because you'll only have two minutes to reply to them once they answer you before the chat expires and you have to start all over again and from then on can only discuss your issues from email which they'll respond hours later to. Everything will be on their schedule and time frame and they have zero value for their customers other than taking their money in whatever way they can.

Credit card charged twice in three weeks by this company and we've never had a service with them. In fact it was charged to a credit card we only use for travel. Nothing had been charged on the card in months then 11/1/16 a charge appears for $14.99. Called the bank, had the card cancelled and a new card sent. Received the new card and have not even activated it and a new charge for $14.99 appeared on our account today. There is no way to contact the company so we are cancelling the entire account. What a lousy company. Stay away from them.

cannot believe the reviews on here, spotify customer service is wonderful and they reply quick, person written, and are so reliant. by far best customer service ive ever experienced, cannot joke abt that

i had my spotify account hacked today, it is on a premium plan and i own a playlist with 10,000+ likes, so this was understandably not a great situation to be in, but the spotify team helped me get almost instant acces back to my account while being so polite to me in the process even when i had to keep replying when i had other various problems they found ways to help me. One of the best experiences with customer support ive ever had ! :)

I absolutely love Spotify. My whole life revolves around music and Spotify has almost everything I listen to. Also Jan from customer support helped out so much when I deleted my Facebook which I used to log into Spotify. Everything was squared away within minutes.

I had an incredible experience with the Spotify customer support team. They stayed in contact with me regarding my issue (changing from a through-Facebook account to a strictly through-Spotify account) all hours of the day and night, which I really appreciated because I am a busy college student with very strange hours of operation. They were very accommodating, and even agreed that some of the rigmarole involved in the process I was undertaking could be addressed through some changes I mentioned off-hand, even saying that they would send my recommendations up the ladder for further research and implementation. They were very straightforward with what I needed to do on my end, and very responsive to my queries, while also handling their end of the work very efficiently and effectively. Various members of the team worked together seamlessly to help me create my new account, by releasing my email address from the old account and transferring all my playlists, songs, followers, and associated information to the new account. I had an amazing experience with Spotify's customer service team, and I am very appreciative of their help. I love my new account and it still maintains all of the elements of my old account that I enjoy. I can even connect to Facebook through this account, but I don't have to rely on Facebook credentials to log in anymore. I am very, very satisfied with my experience.

have used Spotify for a number of years, I have never had a problem that was not sorted by the team at spotify. I would hate to lose my Spotify when my mood dictates I can choose how to cheer myself up, whether its by listening to music of happier times or fantasizing me being part of the group, sounds sad but only if you have no imagination. Way to go Spotify xx

4 ads about spotify one after other. it is too much. ok, i really understand and memorize that if i change my status to Premium and pay extra Money to you i can choose my song, i do not have to listen ads any more etc. no more ads about spotitfy please.

I am a premium subscriber to Spotify.
I had an issue in which Facebook deleted my account due to not believing that my name was correct.
My Spotify subscription was through Facebook, so I contacted Spotify for help. They responded within 4 hours and within 24 hours I had all of my playlists moved over to the new account, as well as a free month of premium for the trouble.

Great service.

My one year subscription is up today and I was unaware that my subscription was only for a year. I thought as long as you paid the subscription, would just keep going until I cancelled it. My question is if I renew my spotify premium for .99 cents for the first 3 months today. Do I have to download all my music all over again or can I just sign back up and keep all my music that's already on my phone.