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Sprint - Nextel Customer Service

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Sprint - Nextel customer service is ranked #54 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 73.80 out of a possible 200 based upon 190 ratings. This score rates Sprint - Nextel customer service and customer support as Disappointing.

NEGATIVE Comments

133 Negative Comments out of 190 Total Comments is 70.00%.

POSITIVE Comments

57 Positive Comments out of 190 Total Comments is 30.00%.

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Disappointing Overall Customer Service Rating
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  • My onlycell company has been Sprint and it is very sad that the Boca Rton and Delray Beach stores, do not know the word customer service. Went to both stores to fix my phone, they said they could not do it and I could get a new phone. I am 66 years old and I am not too technical. I was expecting for the sales assoc. to explain and show the most appropiate for my use, but she only cared about renewing contrat and be sure for me to give a positive rating when getting a call. Went to Boca Store and again I ask for a phone appropiate for me. They charge me for exchanging and again not the right phone. Called 800 number and spoke with the supervisor Chelsea and she said I will call you back, now 2 weeks nothing.The store gave a number stating that they could help and they were very nice and gave me some advice.
    Is 2 weeks now, I have spent several hours on the phone and visiting stores, spent a lot of money and sill don't have the apprpiate phone.
    Based on my experience it appears to me that Sprint ,ould care less about their loyal customers or teach them what CUSTOMER SERVICE is all about

    Lita Lily 5/10/12 5:00AM
  • I HAVE ONLY BEEN A SPRINT CUSTOMER SINCE DEC,AND I CANNOT WAIT UNTIL MY CONTRACT IS UP. FOR THE LAST TWO WEEKS I HAVE BEEN HAVING A WHOLE LOT OF DROP CALLS,I CALLED SPRINT THEY SAID IT WAS THE NETWORK.SO ON MAY 8 I TOOK MY PHONE TO THE SHOP FOR A SECOND TIME,THEY CLAIM IT WAS THE PHONE. IHAVE TALK TO ATLEAST4 SUPERVISORS AND HAVE HAD 3 TICKETS DONE,AND STILL HAVE THE SAME PROBLEM.THE PEOPLE THAT ANSWER THE PHONE NEED CLASSES ON HOW TO DEAL WITH THE PUBLIC AND NOT BE RUDE, EVEN THE SUPERVISORS ARE RUDE. MY ONLY THING IS WHEN IT COMES TIME FOR PAYMENT TO BE MADE THEY WANT THERE MONEY BUT WHERE IS THE SREVICE.

    Anonymous 5/8/12 7:44PM
  • I am on the phone w/ Sprint now,as we speak...this being the 3rd day of May 2012...I was on hold or talking to sprint for approx. 10 hours this past weekend....Monday I drove 40 mi to the store and they FIXED the problem right there while talking to cs....If someone would do an 'Undercover Boss' show on Sprint the job market in the US would be wide open...It is by far, the worst CS I have ever dealt w/ in my life....I have been w/ them for 13 yrs and they treat me like a stray, vicious dog...just sayin'

    Speedy 5/3/12 8:37AM
  • BAD CUSTOMER SERVICE, they cant wait to get rid of you as a customer when you have a complaint.

    rdsugarcone 4/27/12 1:45PM
  • I can not wait until my contract expires! I wanted an Iphone, however absolutely hated Verizon customer services, AT and T had the lowest rating in customer service period so I opted for Sprint on a recommendation of a friend. Absolutely horrible customer service. I called because of a billing issue and was transferred to four different agents all because I was trying to get a paper bill and sign up an auto payment system... so this month, there is a late fee on my account because apparently they never made the changes to the account, not bill was sent and when I finally went into the site, I was sent up for e-billing. Funny because I spoke to a supervisor in customer service who didn't change my address, didn't send me a bill nor was able to set up auto-pay!!! I miss T-Mobile and I am so sorry that Apple and T-mobile don't get along.. I am beginning to wonder if the Iphone is worth it??? Also, when I just tired to call customer service for another billing issue (late fee again), it indicated it was closed. Back on-line I went to make changes then the system said come back and none of the change I made were corrected..seriously what kind of operation is this?? So so sorry T-mobile...I should have never left you!
    = (

    Yogagirl 4/14/12 10:23PM
  • I am trying to cancel my service and give my phone to my brother but sprint refuse to cancel it. This is a problem, Im about ready to go to Verizon or at&t.

    Hotone 4/14/12 7:19PM
  • SPRINT SERVICE TECHS ARE USELESS!!!!!!! I dropped my HTC EVO and the glass broke and cracked into a million pieces. I went to a Sprint store and paid $100. for the tech. to replace the front glass on my evo. Now the touch screen works randomly. It doesn't open where I touch but maybe below or above the file Im trying to open. ALSO, I DID NOT RECEIVE THE $100. REBATE FROM SPRINT WHEN I ORDERED MY SPRINT PHONE FROM SPRINTS WEBSITE.

    lordml 4/9/12 6:40AM
  • The Sprint store on county line road, Littleton Colorado is awful!!!!! The guy was a complete jerk. I was talking to my husband and he was talking over me. Very rude and unprofessional. It was if they think you are there for them. Someone needs to do something. Most of the so-called customer service employees need to be fired. People need to send a message to the higher ups that this behavior is intolerable and will not be accepted by the masses.

    jen 4/3/12 8:49PM
  • SPRINT IS A JOKE! They overcharge their customers for bogus reasons and have absolutly NO CUSTOMER SERVICE! After 9yrs of loyal service (1st nextel in which I loved!)I had a technical problem with my old and extremely simple phone, not only did they charge me $50 to fix it but they sent me a different phone that was going for $25.99 in all their stores! My 2yr old accidentlly dropped my phone in the dog dish 2 weeks after my new "cheap" phine came in & they wanted another $50! Imagine that! So I switched to "the happiest people in the network" LOL! However after 9 years of service they tried to get me for a cancellation of contract fee even though my contract had been up for over a year! As for their customer service agents...it is very very rare to get an american that you can understand & it is obvious they are reading ALL their answers off a screen! Try once to ask a common sense question....holly crap the sky is falling!! They have no clue what to say! Nextel was great as nextel, but as Sprint they are GARBAGE!

    Anonymous 3/30/12 1:43PM
  • Worst service I have ever had we signed up for Sprint on Feb 4 2012 and ever since then it has been nothing but problems. Incoming calls recieve messages that my number is not a working number and their call cannot be completed at this time. I have called customer service about this issue multiple times and nothing is done. If you are thinking about swapping to Sprint don't.

    MNFarnell 3/29/12 12:36PM
  • Sprint/Nextel is the worst. I have been a verizon wireless customer for year but decided to switch because of the unlimited data plan they offered, WRONG... Only unlimited on there network and if you travel to Idaho, Montana, South Dakota you wont have any service. Roaming Maybe that you will pay a bunch for.
    Customer service is worthless. I ended up paying a bunch of money for 21 days of service then canceled, The first phone i received didn't work so I called and they put out a service ticket on it, 6 or 7 days later I called them back because i did not here from them and my service still didn't work, I returned the phone and in the meantime i had ordered another one from there website, still not working, had bars and even 3g but couldn't receive data. I told them that i would just like to cancel my contract. they told me that there would be a 350.00 termination fee. I said why I haven't had any service but voice and Im paying for unlimited everything. They said i was past my 14 day trail period. I said you have to be kidding me. I Have not had had service.
    BUYER BEWARE SPRINT ? NEXTEL is the worst cell provider out there. PERIOD. I went back to Verizon at least they have ENGLISH speaking help that can understand your needs. Thanks VERIZON keep up the great work.

    Pookie 3/26/12 5:52PM
  • Becareful when renewing a contract. A few weeks ago, after my contract expired, I went to renew my contract. After all was done, I was change to a different plan because my old one wasn't being offered, ins. and repair was addred which I didn't want, and I was charged a activation fee on an account that was already activated! When I questioned this, the customer service talked in circles but did not answer the reasons. Nothing could be done, and what can I do.
    I should have stayed with the other plan, on a month to month and I would have saved over $100. I will remember this after my current contract runs out.

    Bad Business 3/16/12 8:03AM
  • not very happy with nextel right now.. ordered new phone on saturday the 10 said it would be over nighted and i would have it monday. well its tuesday evening the 13th and according to the tracking info my phone has not left the warehouse yet. this is just the one of several problems i have had with sprint/nextel. when ordering my replacement phone 1st call was told i did not have a account, now iv been with nextel a long time. the 2nd time i called was disconected and the 3rd time finally got through. now i was going to up grade and buy new phone bet there would not let me put in on my account and wanted me to sign another two year contract. now after all i been through you think i am staying with sprint no way there sevice sucks an to top it off they did not have a loaner phone in dekalb but told me i could go to north aroura and get a loaner now thats just a slap in the face. leaving nextal asap

    farmjoto3 3/13/12 6:19PM
  • I feel the need to warn everyone if you have SPRINT cell service and anyone knows either your passcode or password, SPRINT ALLOWS THEM to do whatever they want to your account. For the 6th time that I am aware of they have allowed my daughter to access my personal account information...but did not fully educate her on my complete account which resulted in us no longer talking and she stuck me with the choice of either paying her monthly bill or her early termination fee of $200.00. I just wanted to thank SPRINT FOR WRECKING MY FAMILY, and openly offering misinformation. WTG Sprint informed me that even though I specificity told \them not to speak with anyone but me (I thought I had this right), that they could not honer this, so unless you want your information given out freely, buyer beware.

    I feel nautious 3/5/12 8:19PM
  • Get this sprint renegs on its deals snd thens leaves you with very little options and im a 12 year customer and i dont trust them anymore but the competion is not trustworthly eithier people remember when we survied with out a cell phone do u know we spend from 1000 to 2000 a year for service depending on your plan i know i can live without a cell phone but can u ???? as long as u thing u need a cell phone ur hooked, just like a junkie on dope.... and there word of the day is were I'm sorry!!!!! do u know that means i make effort & dont do that again.

    Loyal consumer 2/29/12 9:02AM
  • I was told about a loop hole in sprint where you open lines to get a cheap phone. Then close out the other lines. And for about a year and a half it worked! NOW SPRINT IS TELLING ME I OWE THEM 600.00!!!!!! CAUSE I DIDN'T PAY THE BILLS ON THE OTHER LINES AFTER I WAS TOLD THERE WERE CLOSED. I AM JUST ANOTHER VICTIM OF SPRINTS RUTHLESS UNCARING WRECKLESS INCOMPETENCE.

    But today I'm switching to at&t and sprint can kiss their 4 years of loyal costumer goodbye. Not to mentions their phones SUCK! WON'T LAST AN HOUR OFF THE CHARGER. GOOD RIDENCE SPRINT.

    anonomous78 2/27/12 2:02PM
  • I have been having several problems with my third HTC Evo - this time it's touch screen problems (you can't answer phone calls), involuntary auto dialing (when you lay the phone down it calls the last number in your Call History), erratic charging (sometimes the phone charges sometimes it does not - with Sprint chargers by the way - also this is the third phone I have had that gets VERY hot when you charge it). I could go on.
    I took the phone to my local Sprint store. They said come back in 1.5 hours. I did. The employee said "the phone is not charging properly so we have ordered a new phone, it will take 5 days, and we can sell you a Sprint charger in the meanwhile". I asked why they had not checked the other items and made it clear that I receive about 75 -100 business calls a day on the phone, that the cell number is my advertising number and that I could not afford to shut down my service to customers for 5 days. The employee said there was nothing he could do. I asked the employee "What would you do if you could not receive calls in your store for 5 days" - he said "We wouldn't get any calls" and gave me my phone back. I called Customer Service while in the store. The employee who answered made absolutely no effort to find a solution for me (I am a 7 year customer with a Hotspot and 2 Evos on 2 lines). I asked for the Customer Service Supervisor - she was equally unhelpful an actually yelled at me on the call. She was extraordinarily unresourceful. I explained several times that I needed a solution for a few days while they got me a new phone. I BEGGED for a loaner or some alternative so that I could receive customer calls. The supervisor was difficult, loud and rude. She refused to help. Finally I asked her to talk to the store manager to see if he could give me a loaner. She spoke to him. He smiled after 2 minutes and handed my phone back to me and walked away.

    UNHPYWSPRINT 2/7/12 7:49AM
  • Extreemly pleased with the pride and professionalism displayed by the crew of the Long Beach store on Bellflower. Juan Araica was very patient and informative concerning my problem and quickly made a quick analysis and performed a very quick solution. Thank you, R. Salazar 562-896-2194

    Anonymous 2/4/12 10:07AM
  • I left At&t for sprint to get the "unlimited"plan. My first bill was $420 dollars because I had to make land line calls for work and they were not in the unlimited plan. I was hung up on 3 times before I finally spoke with a VP who told me there was nothing he could do. I will go back to At&T the first chance I get.

    I will then NEVER go back!

    Anonymous 1/31/12 5:32PM
  • During October 2011, I was a content T Mobile customer, but could not purchase an iPhone for use on their network, so I decided to give Sprint Nextel a try. After confirming the details of the 100% customer satisfaction return policy, I ordered an iPhone 4S. In addition, I was informed that if I was not happy with the iPhone or service, any early termination fees would be refunded and my account prorated for the period of time it was used.

    Oddly enough and contrary to my conversations with Sprint the account was wrongly activated on November 6, 2011, the day they shipped it.

    Despite several confirmations from Sprint customer service that I would get good to very good reception at my residence, this was not the case. I returned the iPhone 4S to the local Brighton, MI Sprint store for a full refund, and my account was terminated for poor service within the 14 day period. The iPhone 4S is fantastic, the Sprint coverage and customer service pretty bad.

    The overrated Sprint customer service took the better part of three months to realize that I did not owe Sprint +$500.00. Most recently, Sprint suggested that due to an accounting system quirk, I should pay Sprint $150.00 for the dubious honor of using their lousy cell service for 14 days. Clearly, their CS is terrible, their coverage (two Sprint reps confirmed that I should enjoy good to very good coverage) worse.

    the sprint windtunnel 1/31/12 9:13AM
  • Problems for over a year with my Samsung Epic phone. Today, new application was downloaded by Samsung. Now I cannot receive calls. Customer service was horrible, sent me to a sales store, where they could not do anything. Then sent me to service center where I was treated badly and rudely. Sprint just does not care about the cusomter any more, and I hope all their employees have their resumes up to date, because if Sprint continues to be this way, they won't have many more customers coming their way.

    caribaypalm 1/30/12 1:42PM
  • Thanks Sprint...you have officially helped me in making the decision to you leave you. Your customer service is terrible and the quality of service is even worse. They provided an automatic system update that pretty much ruined our phones....missed calls, cant dial out, freezing. they told me I had to contact the softward company and they cant issue any credits. Are they serious!!! My contract is with Sprint not the software company. No one wants to be accountable yet they will keep charging you for no service. They reset our phones and they still dont work. I was forwarded to so many people before I just hung up. I'm done with Sprint...its been 10 long years. You would think with their declining trends and public notice of poor service they would try to make things matter. Not at all!

    mzguyton 1/26/12 8:51PM
  • Sprint Nextel coninuted to bill monthly for a buisiness long distance account that was never "officially closed" but remained inactive for two years. When this was discovered, they declined a request for back payments that they took, knowing the account had been transferred to another long distance company, but remained in an unactive state. Sprint Nextel took approximately $30.00+ every month for two years without giving any service. This is such a poor way of doing business if you must make your money on such small infractions and not making a call to officially close an account. Would never recommend Sprint Nextel to anyone.

    Anonymous 1/24/12 10:28AM
  • very poor cust service dont call back when they say they will and have tocall in several times for the same issue been a cust. for over 5 years starting to look for other carriers

    mikelaughlin2 1/23/12 12:22PM
  • We have the everything data plan and I use a blackberry. The most I do is look up a phone number when I am riding with my husband.....come on with that phone, you do not use a lot of date.....then I get my grandson (he has always been on our plan, a smart phone....thinking it is ok as I have the everything data plan with unlimited data and suddenly there is this, before unmentioned, premium data charge for that phone. When I was letting him choose that phone, I mentioned that I have the everything data plan and he already had a line on it, but they NEVER stated there was a charge for his data service, even though he is on our plan.....as well, they tell me that will add it to my phone when I upgrade.....NO they won't. My upgrade will be with Verizon! I am Sprinted out!

    Anonymous 1/22/12 2:22PM
  • My nexus s 4g is not even 3 months old and today it crashed. Error report says adw. launcher stopped. I emailed customer support and they said it will take 1 business day and they will get in touch with me. Its Sat. You think with all this high tech equipment sprint has that they could do a little better then 1 business day. An i'd bet anything they can fix my phone in the email they send me. I'm sure i'm not the only person with a crashed nexus. It doesn't matter how high tech stuff gets you still have to go threw the same old s***. Thanks for nothing. One of you 20 year customers.

    falcor57 1/21/12 2:57AM
  • I have been going back and forth with Sprint customer support for 3 months now. They lie to you and make false promises that they cannot keep and when you call back they deny that any promises or such were made and I even had a customer support person call me a liar and hang up on me. I am still trying to get a straight story out of them on getting an upgraded phone and when I ask to go up the chain of command they get me a supervisor but will not allow me to talk to anyone higher up than that.

    Bebbesen 1/18/12 6:48AM
  • I have been with Sprint for 12 years and although there have been a few good interactions with the customer service department via phone there are far more bad ones. They have a horrible habit of transferring you when they are tired of dealing with you or have actually had 3 incidents of them messing with me when I knew my bill was incorrect for example and they refused to hear my side and change it. They transferred me 6 times, hung up twice, and had one laugh (the person next to her had transferred the line to her) and then she told me my pin was incorrect (another way to mess with me when it was correct). She finally hung up. The supervisors say they acted poorly and could be fired but I'm sure nothing is ever done to them. The person the next day said I was correct after 2 minutes and fixed the problem immediately. I had been trying for 3 plus hours the day before--numerous problems like this. I am finished--going to possibly even leave my contract early as I can't take their horrible way they treat their customers and don't just take care of issues. Also think they put software in their phones to make it mess up and require you to have to purchase a new one and extend contracts. Have talked to 2 others having the exact problem on their phones as me right before their contract ended!!

    ptpen 1/9/12 10:23PM
  • Not only is the service poor, but midway through a "contract" (in my case twelve months through a two-year contract for a 3G4G modem), they significantly raise the price, and then charge you an "early termination fee" if you want to leave to avoid the higher charges. Once you read the "fine print" in your contract, you realize they can change the terms at will. Of course they do this after you have purchased the equipment and set up the phone. Did I mention they placed the price increase notice on the back of the second page of the monthly bill where it was sure to be missed? Knowing this may prompt customer complaints and class action suits, they place a clause in your contract limiting or annihilating your rights to appeal their decision. Don't believe me? Log in and read the customer complaints at the Sprint web site.

    regulargrind 1/7/12 6:57AM
  • I got my mom a iPhone 4s for christmas, we TOLD the Apple employee's we wanted the bill on the 3rd of EVERY month. We got the bill everything looked normal, then she got a text today saying her bill was overdue! I called them, and some STUPID indian b*tch was like, "OH NO, I CAN'T FIX YOUR BILL...OH NO U PAY 200 dollars a month." If I could've went through the phone I would've slapped her. She was the most retarded troll i've ever heard. Needless to say I am taking the phone back to apple and telling them to shove it where the sun don't shine.

    pisseddaughter 1/1/12 8:37PM
  • Overall the worst customer service EVERY! all the managers are very rude they didn't even bother to help me at all! they messed up my plan soo bad! & now I owe them 300 with there mistake they made! unbelievable!

    LENA 12/26/11 10:40AM
  • DON'T BECOME A VICTIM. My experience with Sprint has been atrocious. The network did not work for me (no signal at home or at work) so I returned the phone to the store after 3 days. The clerk did not credit my card as he should have, so I had to wait 30 days for a refund. When the check came, it was $100 short. I found out that Sprint had charged me for a month of service and an activation fee (counter to their "14 day guarantee." I have spent over 10 hours on the phone trying to get my money back. Everyone I talk to is nice enough, but no one can seem to get me my money. I did ge through to finance, and they were going to charge me $27 for three days of use because I made 100 minutes of calls on the weekend (these were almost all mobile to mobile which are always free except for 28 minutes that were weekend minutes which are also supposed to be "free"). I told them that was unacceptable, and they hung up the phone on me. I called back only to be placed on hold for 1/2 hour. I am told that they will refund me $78 of the $93 I am due, but I have to wait another 21 days for them to close their investigation and that the amount may change based on the findings. If I paid for 30 days and received 3, the math should be pretty simple, but I have to wait 3 months for them to "investigate" and then take what they give me without any explanation as to why they decided what they decided? This is the worst customer service I have ever received.

    JustSayNO 12/23/11 9:57AM
  • Sprint has allowed two customer service representatives end a live chat with me abruptly today. After that had been done, I called customer service on the phone, and was HUNG UP ON, by a MANAGER. I have never been so displeased in my life with customer service. I was just telling someone how I had never had an issue with customer service and that they were always willing to help. I guess I spoke too soon.

    Anonymous 12/5/11 1:22PM
  • was sent 2 refurbished phones lasted 2 weeks total finally sent new phone in February lasted till now still under warranty was sent to sprint stores that don't work on phones 1 store look at it said problem wasn't due to neglect still they want to send a refurbished guess we have nothing to talk about soon to be x customer after 10 plus years

    Anonymous 11/22/11 5:26PM
  • SPRINT needs to be taught a lesson just like BANK OF AMERICA if there is anybody out there who is to start a petition , just start it and see. With that many dissatisfied customers we could make a big difference. after all what do we have to lose. We are the paying customers,and without us the paying customers they will have nothing.

    Anonymous 11/18/11 6:39PM
  • Sprint refuses to replace broken nexus s 4g "certified" pre owned devices they send people!! BEWARE THEY LIE!!!!!

    Sprintsucks 11/12/11 12:25PM
  • I have had my phone for 1 year and a half and I have a least two drop calls aday everyday!!! I have called in a brunch of times and then they had me reset and also said maybe the tower is acting up. I get tired calling so I don't. I have to tell people I call and people that call me that we might get disconnected because of my phone service. It happen most of the time and then I have to call back. I will have full bars and sometimes the call does not even want to go through. wait a second and it goes through. This happen not just at home this happen an y where I call from. At home it is a joke i have to go to my back door just to connect to make a call. I will have bars it just will not connect. This phone have been a disappointment since I switch to Sprint from verison and spending 1k for phones. My phone is worst then my wife and kids phone and even they have drop calls. I have so many that I do not want to stay with the company. I come up in Dec for the time I can get a new plan and i have gotten nothing that has help with my phone my number is 410 271 9374 you might have to call a couple times becaUSE YOU WILL GET DROP AT least once when you call me. I wait to use my work phone to have inportance calls to come in because my phone I can not trust. Also do not just send me a e-mail saying you are just working this issue when you know that not the truth. You can call and see your self how it works

    Anonymous 11/12/11 12:18PM
  • I have been contacting Sprint for approximately 2 1/2 weeks in regard to my Htc Evo 4g device. In the recent weeks the device has power cycled by itself and freezes all to frequently. After being sent out 2 replacement devices that have exhibited the same issues from the MDR (Multi- Device Replacement) department, I had to eventually go back into a Sprint retail location. While in the store the technician explained to me that there was nothing that they could do to help me and contacted Sprint again for another replacement device. Well at this point I was informed by a supervisor in technical support by Tanya, that they "would not" send me another phone. Now if I am not mistaken it is the job of the customer care department to care for the customer. If my current device is experiencing issues that the technical department can not resolve, then its their job to assure that I receive a properly working device. Not only were they unwilling to give me a new device, they only told me that I could have the HTC Evo 3d which exhibits the same software issues as the current phone I have. I was talked down to, talked over and intentionally disconnected with no regard for my inconvenience. I was on the phone with Sprint for a total of 4.5 hours trying to get my issue resolved and still nothing has been done. Not to mention my phone has powered off several times during this process. I am extremely disappointed and frustrated with this company, if i didn't have 2 lines to pay a cancellation fee for I would end this travesty ASAP!!!!!! All i can say is as a company the value of customer service that is displayed is at best, horrible. I pray that my issue is resolved sooner than later, but thats still up for debate and I would never ever encourage anyone to come to this company.

    j215m 11/11/11 9:51AM
  • Sprint is the worst company I've ever had to deal with. For the past 5 months, I've been trying to add a 4th line to a family member. I first contacted them in June and I was told that I can't add a line till I am with them for at least a year which is October 2011. I had to go Overseas in July on duty for couple weeks and was late 4 days on paying my bill. I didn't have any service stoppage as a result. When I came back, I contacted them again and told them that as a family plan I am allowed 5 lines and i am already paying them over $200 for 3 lines. I was told that I can't add another line b/c I was late on paying my bill which happened once for reasons beyond my control. I also was told to call again after few weeks and they will give me another line. A month later, called was told I have to wait till I been with them a year which is October. Called back middle of October and I was told to call again end of the month. Fed up with their games and bad customer service, I called after the end of the month to put an end to this issue and I was told I won't get a line. So after 5 months of going back and forth with them, being put on hold for ever and transferred from one idiot to another they tell me we have no problem with u cancelling your plan with us. As a matter of fact I am willing to pay $500 to get out of the contract and leave this crappy company who apparently doesn't care about its customers and its reputation. Rude customer service reps ,incompetent team members and supervisors. I wouldn't recommend anyone to go with Sprint. Save yourself the hassle of dealing with idiots and horrible customer service.

    Anonymous 11/5/11 7:37PM
  • Very disappointed with Sprint. I didn't think I would find anyone worst then a used car salesman but Sprint just top the list.(no offense to used car salesman). At least you can kick the tires and open the hood with a used car. With Sprint once you commit there is No going back.

    I have been spending the last two weeks trying to complete this transaction but I still have car chargers back ordered. The salesman told me the accessories for my 3 phones would be in the Tuesday after the phone was delivered on Monday, then Thursday, then the following Tuesday, then Thursday again, and then I called Friday and they told me everything was in. When I got there Saturday everything BUT the car chargers in.

    If the accessories were the only problem I could have let this go. Here is a list of other problems I had to deal with,
    1. It took 3 days for them to transfer my old phone numbers from AT&T to Sprint.
    2. Each line item on my invoice was written with a description of miscellaneous. I had to ask them to rewrite my invoice with a proper description. They never indicated on the invoice anything being back ordered. Besides how do you back order miscellaneous?
    3. One day after I got my phone Sprint want my opinion on there service and I couldn't give an answer because at the time I was waiting for 2 back ordered phones with accessories and the transfer of my numbers. And now that I ready to give them my opinion there is no one wanting to know. (This is why I'm on this web site).

    After all this being said I pray my Sprint service will be better then my AT&T service. Time will tell.

    woodgrub 10/30/11 1:56PM
  • Before I begin, I have been a sprint customer for 3 years now. I have worked in customer service centers before ironically for t-mobile and aig insurance, so I do know what the other view point is like. I still work in the service industry (hotels) and I know personally that a lot of times most reps don't care. I am a pretty patient person, and it's usually a surprise that when I call customer service (which is often) that I get someone who is currently in the United States. Here is a funny adventure I had with sprint.
    Earlier this year the Google nexus s 4g came out, I had my eye on that phone for quite some time, it came out around the same time I was due for an upgrade. My eligibility for the upgrade was a week prior to when the phone came out, so when I called I was told that I'd only pay $200. Knowing my earlier issues, I called numerous times, I was told $200 each time, but I would only be able to purchase the phone at the store. The day the phone came out, I was literally the first person in the line. I gave her my info she told me the price was around $500 plus tax. Clearly I explained I was told that I'd only pay $200. She claimed I wasn't due to a full upgrade for another 6 months. I of course laughed and explained that I never upgraded my phone since I first joined sprint, why didn't I get a full upgrade when I was told that I would.
    So in the store I called customer service and conveniently told that my price was $500. I explained that it wasn't correct and that even prior to that date every rep I spoke to told me that I would only have to pay $200. This created a lot of ping pong and frustration. I went home and after spending 3 hours arguing, getting disconnected, calling back, I finally got a supervisor that allowed me to pay $200, but I had to place the order of the online because every store in my region was out of stock. Unfortunately I moved and I never updated sprint with the new address. So before I made the order I updated the new address because for some reason they would only ship it to the billing address. After I made the order I called to confirm the shipping address, I paid an additional $30 for overnight shipping. My timing couldn't have been better because my samsung instinct finally died. Unfortunately for me, my new phone was shipped to my old address which was an hour drive away. Nobody was there to sign the package so ups shipped it back because there was no way to get a hold of me. I was waiting a week for my delivery before I finally called sprint in which they told me it was shipped to my old address. I had to wait another 2 weeks for another shipment to come before I get sent my phone. Again I'm a patient man, so I wait, I then get an email saying that I owed and additional $300+ on my bill because of the upgrade!!! I was livid. So I called and found out I wasn't entitled to a full upgrade. I refused to pay, I still never received my phone, and I told them to cancel my account. They sent my account to collections, I am currently disputing this and I will be taking them to court. Which sucks because sprint is the best value but now I have to settle for T-mobile

    SirGizzle 10/24/11 7:16PM
  • I agree with the other person who said: "To make a long story short Sprint has a habit of not telling the truth or giving incorrect information quite often"

    BessyG 10/22/11 2:42PM
  • Like many other posters I have reached my limit with Sprint Customer Service. Have been a Nextel customer for 13 years and never had any problems. Recently purchased new phones from Sprint and have had horrible connectivity interruptions. Have spoken with 5 different customer service agents, emailed numerous times and have been told varying stories by everyone. Even though we began complaining before our 14 day period was up, customer service stalled us beyond the 14 day period and now tell us there is nothing they can do. We were also told at the store of purchase that when we received our bill to call Customer Service and they would waive the activation fee. Customer Service told us the store had to waive the fee, well we just returned from there and the manager said they couldn't waive the fee. Now we are paying for cell service which we basically do not have and no one is willing to help us in any way. I'm reporting the issue to the FCC. I have kept notes on everything. So frustrated. Wish someone could help.

    Michele2042 10/21/11 6:12PM
  • I would like to advise anyone in Sprint of this email in regards to
    today's treatment by your customer (Lack of) service. Thank you so much
    for allowing me to see the style company that I am enabling and paying
    for to treat clients with absolute disrespect, over talking and most
    important hanging up numerous times. Congrats!!! Are you really proud to
    say who you work for, I am not proud of who I am paying for.

    I have been a customer of Sprint since 01-26-2010. I have never been a
    customer that has caused issues but today, Sprint has basically told me
    that they have been charging me 122.00 per month and they will not
    provide any customer service. I called to get help with an upgrade
    issue. What was received was a hang up by the first customer (Not
    Customer Service because that would be too kind and they forgot that
    respect is earned) representative stated they could and would help me.
    On hold for 8 minutes and then they hung up on me. I called back, spoke
    with Carlos (Rep2) and he didn't even verify my account info before
    saying, "I can't Help YOU", I asked for his supervisor. He asked for me
    to allow him to put a note in the account, I said yes, and after 8
    minutes he said he was transferring me and then proceeded to hang up on
    me. I called back a third time, spoke with rep and immediately asked for
    a supervisor. Spoke with Supervisor, they could not help, asked for
    another and this is the exact statement, "Sir I have to put you on hold
    but I will get the correct department on the phone." After 20 minutes on
    hold with the supervisor she came on and said the department I am
    needing is closed and she could not help me and that I would need to
    call back tomorrow. I asked for her supervisor and was placed on hold.
    This call was 1:08:33 on my phone. One hour and eight minutes on the
    phone and was disconnected. Sprint is absolutely great at taking taking
    and taking but they have since learned that all they have to do is
    answer the phone and then hang up on the customer. I called back, got
    another supervisor who over talked, rude and when I asked for his boss,
    I was hung up on.

    bria74 10/17/11 1:22PM
  • I've been a customer with Sprint since 01. Had problems with customer service to them, hanging up on me. I got four cell phones under my name and now I got one turned off. Due to roaming. That is that I live in the roaming area. Had been since 98. Got service, got unlimited date and roaming. Need to change service. Been a customer since 01, and treated like crap. My advice for their customer service and plans suck. I going to change cell phone service. Just think, since 01 I have been with these guys.

    cassdady 10/15/11 8:26PM
  • Well u all need to tell them to shove the contract and phones I have a Evo shift 500 phone not even 7 months old that stopped working so insteadof letting me replace let they original said they came up with water damage which i would n can swear on my mothers grave has never been by water so than they come up with steam everyday steam from dishwashers could of damaged it n I paid insurance monthly and they want to charge me 100 to get a anoter evo shift that has given me nothing but trouble since I bought it Run from sprint check better business bureau who is trying to help me

    sassy 10/7/11 5:23PM
  • To make a long story short Sprint has a habit of not telling the truth or giving incorrect information quite often. I have lost my patience with Sprint and as soon as our contract expires my company will be taking all of our business to a different provider.

    Sprintisbad 10/4/11 8:28PM
  • As a customer for 7 years, the sprint customer agents are polite and courteous. Its the companies policies that are in need of repair. I spoke with three different agents concerning an upgrade to a optumus 3. I had it for 31 days. The batteries went dead on it 2 separate occasions. The resolutions was poor outside. The key pad was designed by an engineer who never types on a traditional keyboard. The touch pad was hard to work. The reception at my home was horrible and more often then not I was being charged for roaming fees. I returned it 30 days after I received it and was told I was no longer able to upgrade. On top of that I had to go to two locations to return the phone and was charged a $35 fee to restock. This was not on the literature which I received from sprint to update. They said I could return any time with the 30 day at no charge.I am going to think hard about continuing on with my contract.

    Anonymous 10/1/11 11:44AM
  • Sprint would like to remind there current customers they signed a contract and if your having issues with your phone the only way you would get a replacement is either paying for it or will give only refurbished phone. CUSTOMER SERVICE IS HORRIFIC

    MISSERABLE 9/30/11 6:52PM
  • Sprint customer service is unresponsive, discourteous and not concerned with customer retention. The intial contact person is generally not empowered to resolve or answer billing issues. THe wait time to connect to a supervisor is 20 minutes on a good day. THe second tier supervisor is also not empowered to resolve issues and presents with an authoritative attitude reads off of a talking points sheet. I have chosen to discontinue Sprint service and seek another carrier. The junk fees such as surcharge fees and erronious taxes from states I do not reside in or do business in are unreasonable and just plain errors created by Sprint and not resolved. I am extremely unhappy with this company. I have 7 phone lines with Sprint and will "vote with my feet" on their service.

    JP 9/29/11 11:39AM
  • Use to love Sprint, but the last 3 months I've had crappie connectivity on my HCT Evo 4G (plus I've paid for 4G & never have had it in any location I've traveled to). CS tells me NOTHING is wrong with their towers in the area (zip 28001 & even have a Sprint repeater on top of my office) after spending 1 1/2 hours on hold & being switched to 3 different departments, I finally put ANOTHER ticket in. When will it change? I guess when my contract is up and I switch to Verizon. Sprint customers are leaving everyday due to their unrealible connections. It's sad.

    catetz 9/29/11 6:34AM
  • Sprint is a dishonest company who charges for things that their customers are not aware of. When you call their customer service trying get help, for hours they give you the run around, they transfer you from person to person, and every time you have to start all over again, they make you sick! The only thing you get from them is huge amounts of frustration and stress !!!!! STORY OF MY LIFE! DO NOT SIGN UP FOR ANY CONTRACT WITH THIS COMPANY, THEY'LL MAKE YOUR LIFE MISERABLE

    lorita 9/23/11 4:03PM
  • I have been a Sprint customer for several years and with good standing. However for the past few months, they have completely screwed up my monthly bill. Among other things they claim I owe at least $29 in past due funds when I have staightened out and settled that mistake and Spint pomises that will never happen again, then low and behold the very next month they claim this outrageous accusation AGAIN!!!!!!! Instead of getting a bill that ranges fom $40 to $50 I am told that I owe an amount in the $70 range!......as a result of the employees who work for Sprint and cannot do their jobs properly, I have cancelled my account with them on a pemanent basis! NO CELL PHONE IS WORTH THIS AGGRIVATION!!!!!
    Sincerely,
    Carolyn H. Taylor

    carolynhtaylor 9/13/11 7:07AM
  • Don't waste time calling customer support. Twice I have called & they can do nothing but tell me to go to repair. They need more repair centers since there seems to be more problems. After having phone maybe 2 months, I will be going back to repair. Of course, customer service can give me a new phone for $25. or I can drive for 40 minutes & have a new one free if it can't be fixed. Obviously, it wasn't fixed the first time. Save time go with Verizon.

    Anonymous 9/13/11 6:07AM
  • dear sprint my mom had surgery on a friday and the sprint people said that she would have to return a device by 9/7/11 so we went to the store on that date and they said that they wouldnt be able to return itit was supposed to be turned in on 9/6/11 strike 1 then the guy had the nervers to go over the calender with her strike 2 then he said that she would have to talk to customer service strike 3 your out we walked out of the store so my mom talked to like 10 different people and non of them were higher than each other and they kept putting her on hold and transferring her so annoying and by that time i got hungry and started yelling so i got yelled at back so thats the worst expirience shes ever had with sprint.

    dell 9/9/11 9:37AM
  • Customer Service is horrible. Watch out! They lie to their customers! They will promise you one thing and never follow through.

    Anonymous 9/2/11 8:40PM
  • my phone has not been working and any technical support # has only been met with an answereing service saying "sorry cant help at this time"! I'm so f'ing pissed and dropping nextel asap!!! crappy service and you cant even get technical service!!! what type of back hill hill billy company is this????? i will make sure that everyone knows to not ever get this provider!!!

    Anonymous 8/29/11 5:17PM
  • SOOOOO pissed! I have been waiting for months for updated Blackberry phones (Torch/Touch) to come to Sprint! They are so far behind with older type Models! At&T and Verizion have a much wider selection and have had the Torch/touch screens for a longtime already! I finally was told that Sprint would be getting a Torch/touchscreen about 7 months ago like AT&T's! I was excited and stopped contiplating about switching to AT&T because of better Blackberry/Android and Iphone selections they offer because it was shared this summer in Aug the Torch would be avaiable to Sprint Customers! So here it is Aug and i have waited all these months to discover why yes! Sprint now has the Torch but...of course its NOT the version AT&Thas had after all! Its some other version i am sure just for sprint but a Torch of course but for some Stupid reason it HAD to be diffrent from AT&T's version! On the Sprint version it has a little larger screen and they EXCLUDED the slide down keyboard! The most 2 important features of AT&T's was the fact that Yes its a touch screen but you do not have to use a virtual keyboard, it has a slide down one still to use! I am Angry! Why cant they offer the same damn Version? Why6 do they lead people on with misbeliefs? Sprint just announced that they will be getting the Iphone 5 in October to now offer to their customers! So beware consumers! I am sure it to will be a Special Iphone5 version and not the same one AT&T offers with crappy features and everyone willbe sitting around waiting or not changing providers for nothing waiting on another Great updated phone they will be getting and it will probably be just a Big Damn dissapontment!

    wendy4sale 8/28/11 10:10PM
  • Trying to get a replacement phone is like pulling teeth. DO NOT BUY a i 686 Brute. I am currently on my 2nd replacement phone and it is malfunctioning just as the 1st was. Now in order to get a "better" phone I must pay the full retail price of no less than $280. I am a VERY unhappy Sprint/Nextel customer

    Anonymous 8/26/11 8:15AM
  • If you are looking to start/change service, and you are thinking about moving to Sprint - DO NOT DO IT. In a word, they are HORRIBLE.

    I have been a broad-band customer for 4 years. In that time they have failed to meet minimum expectations at every issue.

    First, I signed a two year contract. At the end of the second year my equipment stopped working. I took the device to Sprint who said they could not fix it, and they could not replace it. Instead, they told me to continue my service I had to buy another unit. I did so.

    Fast forward 1 1/2 years - I receive a billing statement in the mail with 4 times my monthly service fee. I call Sprint and am told that when I purchased the new equipment that I was "automatically" switched from an unlimited plan to a capped use plan - and that I had exceeded my cap. The rep resolved my issue and assured me it would not happen again. 2 months later it did.

    I rarely used my mobile broad band - most of internet usage is at work, on a DSL line. I made sure the broad band card was always removed from the computer - and no one else uses this card. Yet, Sprint says I somehow exceed their "generous" cap with virtually no monthly usage.

    I terminated my account. Despite the fact my contract expired long ago, and Sprint has no signed documents, they are still charging a $100 termination fee.

    Please do not make my mistake. Stay far, far away from this company.

    munsongary 8/19/11 5:25AM
  • After well over 10 years with Sprint, not bound by a contract, I am leaving them. Fortunately, I am not alone as their subscriber base has shrunk substantially in the last few years. If you are planning to start service with them you should know the following:
    In January 2009 I made a claim for a replacement phone, because the hinge on my phone broke. Asurion sent me a new one. It was red/pink. No big deal I thought, I just switch the phones with my wife. We got her phone from the Craigslist for $45 dollars. I came to the Sprint store and made the swap of numbers and account information.
    Forward to 2011. The hinge on my wife's phone (the phone we've got from Asurion) breaks. We contact Sprint for replacement and find out that they have, or claim not to have the record of the swap or the previous insurance claim. We go to the Sprint store; however, not all Sprint stores are created equal. In the Metro (Phoenix) shopping center they cannot help because they have no access to our accounts. So, my wife and I, with a 3 y.o. in tow, go to the store a block away from the mall. After a bit of wait we get to speak to a cheerful, clerk who assures us that she can solve this issue. She informs us, and gets our consent on the increase in the insurance rates from $7 to $8 a month and that as a promotion this will cover any claims on the existing equipment retroactively for 30 days; she continually 'pimps' herself that we should give her great ratings on the survey that will follow. My wife submits the claim while we are still at the store.
    Two days later I am contacted by Asurion denying my claim for a replacement flip phone with a $50(!) deductible. Thereafter, I speak with Asurion rep who tells me that the situation can only be rectified by Sprint; then, Sprint rep who tells me I should be resolving this issue with Asurion, and claims not to have the record of the previous transactions. I go home and go through my records and find the documentation. I call Sprint back, first speaking with Paul, who seems to be the only person who has a professional bone left in him, apparently a great rarity at Sprint. He cannot transfer me to Aaron, the person who I spoke to initially. It is understandable, because these guys probably work in nondescript call centers that take calls for everything from acne medicine to sausage making machine you've seen on TV. Fine, I say, I have found the documents. Paul writes up our interaction and passes me to his supervisor Adam. Adam tells me that insurance is attached to the phone number and not the phone. I tell him about the switch. Adam tells me that he cannot see any relevant notes from January 2009. I tell him that I am done...
    I will be leaving Sprint for another service provider. Even though I know the next company will not be much better (I hope to be surprised), I will be buying phones from Craigslist and not entering into a 2-year agreement. My only wish that many more unhappy people could leave with me at the same time, so that we are heard. So, that Sprint's figurehead on TV can speak earnestly about Sprint's losses, not its so called top notch service.
    Good luck to all free agents out there.

    rocygapb 8/10/11 6:31PM
  • SPRINT HAS WORSE CUSTOMER AND BILLING SERVICE

    Anonymous 8/10/11 1:23PM
  • Sprint tried to tell me i was 3 months past due!! ha they walked me through my bill 3 times trying to convice me of my late payments!!! lol it was a mistake on there end, after days of calling and almost 10 hours on the phone they finally found the problem. THEY SUCK!! AND THEY LIE TO THERE CUSTOMERS!!!!!!!!!

    pissed off 8/10/11 12:20PM
  • We are long term customers-over 8 years now and are actively looking to switch to a new company as soon as our contract is up in a couple months. For at least 6 months now we have had problems with our service-calls dropping, the other person can't hear us when we are making calls, roaming in our home, etc. We have spent hours in the sprint store, calling customer service and e-mailing desperately trying to resolve the problem. I have contacted "customer service" 6 times in the past 10 days trying to get help and keep getting told they will get back to me in 24-48 hours and no one will respond! We continue to do our party upholding our contract and paying a lot of money each month for service that we can't use properly and it is very clear THEY DON'T CARE! I don't know what we could have possibly done different in trying to resolve the issue-they absolutely refuse to help us. And before another Sprint employee claims that the CSR are the best and us as the customer are lying-I have kept detailed records of e-mails and names and I'd be happy to broadcast that info if that is what it takes to get some "customer service" from Sprint.

    Soon to be FORMER customer 8/10/11 8:28AM
  • Having extremem problems with services, my phone has more time that it states on the screen " No Service" then what I have service when I need it. I am a medical person on call 24/7/365 and 85% of the time I can not recieve calls nor make them. I am very unhappy with the service and at this point would not reccommend to anyone looking for a cell phone service. My service was not always this way, it just started with in the last month. I am one that use to brag how good my phone works, now I am embarrassed about the way it works.

    Julie 8/9/11 2:16PM
  • Horrible horrible horrible horrible. I work with Sprint/Nextel customer service on a daily basis and I have not had one single day without issue. I am not talking about just basic mis-info or what have you, but blatant lack or respect for customers, horrible phone skills, and just overall not caring.

    I am a cell phone admin for a company that has 5000+ active cell phones, and at least 30% of our users rely on Nextel and the PTT features. I utilize their business care line for issues concerning talk groups, updating SIMs, swapping devices, etc. Possibly 20% of the time I am able to resolve the issue on the first call. I have no idea what metrics they use for training purposes, but I am sure their QA department is either understaffed or just not there. I have been blind transferred to random departments in the middle of a conversation, I have received lengthy ticket numbers for service issues that when I call back to follow up I am advised that no such ticket exists, I have had to explain to THEM how to create talk groups and how to clear out a phone. It's just ridiculous.

    Anonymous 7/21/11 8:32AM
  • The absolute worst customers service. Usually between a cell phone company you have to choose between the lesser evils. Sprint is in a league of its own. I can't believe how they treat loyal customers who have been with them for almost a decade. Its one thing to serve your customers or not but sprint only makes matters worse. I seriously believe they should reevaluate how they define customer service.

    Anonymous 7/17/11 6:22PM
  • Sprint is the worst the people in the stores are unprofessional and the service is horrible. The phones are overpriced junk and they charge you an arm and a leg for their inferior service. On top of that they kill you with their termination fees, my husband had 3 lines one for him, myself and his mother who was very sick and we felt better with her having a cell. When she passed away he called and explained the situation and sprint told him he either had to keep the phone on (which we no longer needed) and pay monthly for it or pay a termination fee. Then every time we talked to the customer reps they all told us something different, they kept giving us the wrong month to terminate the line first it was may then december then it was march now its febuary bunch of scammers! If you're smart you wont use sprint they are a bunch of idiots and take advantage of customers.

    babydollmami 6/20/11 6:27PM
  • I have had 6 phones with sprint in the last 12 months of service and nothing but problems. I have contacted sprint many times about the problems of dropped calls, bad phones, locked screens, and low signal. I received another phone last week and it was sent out damaged so the sprint store in Plano, Texas had to request another phone for me. The phone arrived and we found this one had something spilled on the key pad and we all know what that means if something goes wrong with the phone latter on it will be my fault due to spillage on the keypad. I contacted sprint and request help with this matter but to nothing new was passed around until they let me speak to management. I was told I can reset your account and you can go get another phone but this is all I can do. I explained that I did not want to sign another 2 year contract with sprint due to the poor service I had received so far. Again I was told this is the best I can do I ask to speak to the next inline and was told this is the end of the line. This phone company sucks when it comes to customer service and they are unwilling to help the customer in any way other than to charge them more and more or lock them into more contracts. DO NOT GET SERVICE THROUGH SPRINT THEY WILL NOT TAKE CARE OF YOUR PROBLEMS WHEN YOU NEED THEM TO.

    ajc 5/24/11 12:57PM
  • The customer services at sprint absolutly are the worst. They should all be strung up and burned at the stake. My phone broke within a 30 day time period and I was told I could exchange it, But the jerk behind the counter didn't want to do anything. Sprint sucks period, end of story.

    fredo 4/27/11 12:00PM
  • I recently purchased a sprint LG optimus. I never had so many problems with a phone. They claim you can have your money back within 30 days, but when I tried to return it they said they had to do updates to the phone, then if it did not work, I had to bring it back and have it cleared. If all that did not work I "might" be eligible for a refund. After the update the phone worked ok for a few days, then the problems came back worse than before. I brought the phone back again, and they again claimed they had to try some more things. Again the phone worked for a few days and then the problems got much worse. When I tried to return it again, they said they had no record of me trying to return it within the thirty days, and since it was now past thirty days, I could not get my money back. Also, if I wanted to exchange it for a working phone, I would have to pay $35. When I went online to complain I saw that many people had the same problems with the phone and got similar run-arounds and tricks when they tried to return it or get it serviced. If you already have a Lg sprint phone and it is having problems go in there and give them heck until they give you your money back, and do let them put it off until another day after service. This is a trick and they are trying to stick you with a piece of junk.

    Jon 4/8/11 5:40PM
  • Sprint is terrible, their service is horrible, their customer service is amaturistic at best and they are bullys and hide behind first names and false id #'s can you imagine being told that someone will call you back in 72 hours for a simple question. Change while you can and tell all your friends

    Anonymous 4/6/11 5:31PM
  • frustated! repeated myself to so MANY different people at sprint,here I am AGAIN! have been a sprint customer for years.currently have 5 active phones.For over a year we've been having texting and signal issues.was mailed an airwave to help with signal. didn't really help.texting and signal issues REMAINED. kids will text to get picked up from school and will not always receive texts. have phone on hand and will suddenly receive a voicemail. NEVER RANG! will receive text and voicemails in the middle of the night (ridiculous)unreliable! we exchanged our exclaim phones at least 3x.problem remained! FINALLY GOT THE EXCLAIMS EXCHANGED FOR different models.didn't have much selection since our contract comes-up until august! (4 choices) recevied 3 refurbished phones today.lotus was fine until i activated it. tried to text (letter "A" gets stuck) reclaim, SILENCE ALL and VIBRATE doesn't work.still rings! sanyo,very poor signal.took 10 min to receive text! poor quality.CALLED 4 DIFFERENT TIMES TODAY TO GET ISSUE RESOVED! STILL HERE.TIRED OF BEING ON HOLD! WAITING FOR A SUPERVISOR AND GETTIN NOWHERE. TELLING FRIENDS AND FAMILY NOT TO CALL ON MY CELL.paying hard earned money foR BAD service!

    Anonymous 4/5/11 12:22AM
  • Since mid December my service has been less that acceptable. Dropped calls that is if you can make them, it may take trying to call some one up to 7 or 8 time before you can get through. text messages that don't get delivered til several hours later. months later and still NO solution in sight. They did make the headlines on the local news for the poor service.

    Anonymous 3/29/11 7:27PM
  • I had been deployed due to military service and Sprint refused to freeze my account so I'd have the same phone number to use when I returned. They gave me an option of a seasonal standby for 6 months, but my deployment was scheduled for 9. Thanks Sprint, for nothing.

    Vlm 3/27/11 11:38AM
  • With Sprint 3 yrs. 1 yr. had no contract wife phone broke we renewed contract with 3 cell phones. Wife's new phone 2 weeks later bad sound on long distance she got replacement after $20.00 restocking fee. 2nd new phone same problem on all long distance calls. Sprint repair said nothing wrong with phone with out doing anything to it said it is with net work Sprint said nothing wrong go back to repair they turn us down shoved us out of the store. No one at Sprint helps say we can buy a new phone. We have insurance which means nothing they do not want to help and send us back and fourth. we have never been late on payments on 3 cells in the 3 years want to cancel service but they want $600.00 wife can not use her phone long distance Sprint does not care for daily calls to Puerto Rico, Florida, Idaho, New York, that is why we have cell phones.

    Dickierich 3/24/11 6:27PM
  • I have $72.44 in data overage charges because a customer service agent back-dated a plan change. I had unlimited data before this plan change - and I fully admit, I did use the data, but only on the days I had a data plan. I should not be penalized for the customer service agent's mistake. I've called more than 10 times within the past three days to get this issue resolved - totaling about 5 wasted hours of my time. But of course, it hasn't been. Off to call Sprint customer service.... again.

    tee 3/24/11 8:37AM
  • Sprint is a MESS. I had a Sprint phone from 2000 to 2010 and the internet Aircard from 2008 to 2011.
    In 2005 I switched to a new Sprint plan via the phone. In the store I was told that a mistake had been made and that the plan had been phased out but that while the sores knew the customer service center hadnt yet been told. While my account was noted as to the plan I was switching to, I couldnt get the plan I had been promised.
    In 2008 my Motorola Q (1 month old) stopped working at my house but WOULD work in any other location. I caled Sprint, spent 40 minutes on the phone to no avail. My theory was that the tower serving me was down. I was told that couldnt be. I then drove to the Sprint store who also said the tower by me couldnt be down. They suggested I drive 40 miles to a Sprint store that serviced Q's. 3 days later I find out that YES the tower by me had been hit by lightening.
    There were additonal billing issues, ie credits promised for renewing the service that never materialized.
    The Aircard was supposed to be unlimited but was clearly being throttled.
    When I called Sprint to get rid of 11 years of problems they literally begged and begged me to stay. I was offered literally any free phone I wanted, etc etc.
    Every last thjing about Sprint was nothing but trouble. The mere thought of calling their customer service department makes my stomach churn.
    I would rather crawl over broken glass naked than EVER deal with Sprint again.

    nycq877 3/19/11 9:33PM
  • it took me sending an email to Dan Hesse CEO of Sprint to get them to look into a Sprint custiomer stealing my credit card number to pay his bill. Sprint Fraud department HUNG UP 2x on Chase Fraud who was reporting the ILLEGAL debit card purchase to them Sprint said once the money is in our possession file a claim of an illegal transaction. All this took place less than 24 hours after the card was used. And SINCE I AM NOT A SPRINT CUSTOMER Sprint Fraud did not care.
    BTW: dan.hesse@sprint.com

    NOT A SPRINT CUSTOMER 3/18/11 7:14AM
  • I have had a nextel account for almost 8 years. Until this year I have liked their services. In August of 2010 I bought a BlackBerry 8350i. Worst mistake of my life I have never been so disappointed in a phone in my life! I called customer service to fix the problem, the sent me a refurbished phone. This went on for almost a month now. I am on my 5th BlackBerry in 3 weeks. The last one I recieved they told me was new but I believe they put a refurbished phone in a new phone box. They offered me a refurbished phone for $49 and I told them this was not an acceptable offer. Then the agreed to send me a new phone and I said okay. The next day I recieved an email saying I was being charged approx $20 for over night shipping and handeling.. I did not agree to this and was not informed of this charge!!! When I called customer service to question this charge they said they did not see that charge but they were showing a $19 activation fee.. Another charge I did not agree to or was informed about! After 45 minutes on the phone they finally took the charges off my account!When I called to ask about the $20 charge instead of their 'on hold music' it was a message saying we know there is a problem with the black berrys, we are trying to fix it please call again later!
    When I called today to ask for a Corporate phone number I was sent to technical support. I asked them for the phone number as well, they told me they do not have such a number. I find it very hard to believe a company as big as nextel/sprint does not have a corporate phone number. I find it very disappointing that they are trying to take advantage of their existing customers. My favorite response I recieved was, you are almost ready for an upgrade, we can ask our supervisor if you could upgrade early.. Why on God's Green earth would I want to upgrade my phone (give them more money for another junk phone they wont back) and extend my contract for another 2 years???

    kook137 3/1/11 3:26PM
  • Don't be fooled when you ask to speak to a supervisor. All they are doing is passing you around the room from one csr to another. I know this because one of them got stupid and hit the wrong button so that I was able to hear her associates laughing in the background because they had me frustrated and on speaker phone. She kept telling me that her supervisor had left for the day. So I then asked if there was any supervisor on duty. She put some guy on who said that he was the same level as her supervisor, but he was no better than any of the other six or so csr's which I had been passed around to, so I asked for his supervisor and was in formed that he had left quite some time ago and would be in the next day. He promised to have him call me the next day, but of course they had gotten me off the line and that was the last I heard from them. I would love to buy a new 4g phone but it won't be with sprint. I am just waiting for my contracts to expire. (I have 4 phones incl. to evo's) I have been a customer of Nextel and then sprint for over 15 years. I have never been treated like this by any other company in my life. To hear the car's laughing was a little too much.

    Anonymous 2/10/11 10:17AM
  • I cannot believe that Sprint actually got so many good comments. They must have hired contractors to write positive comments on their behalf to "up" their rating. My husband and I have spent; I do not know how many countless hours on the phone with customer service representatives to address our issues and all we get is the runaround.

    Be forewarned! If you sign up with Sprint know that you'll be in for a lot of frustration and in the end be out a lot of $$$.

    All they do is flat out lie about the great deals they can get you on phones, plans, text messaging, internet, etc. Then turnaround and deny they said anything of the sort.

    This last time all we wanted to do was get our 14 year old daughter a phone. Our phone bill went from about $79.00 per month (before taxes) to over $400.00. So we call and call and get the runaround and are now stuck in a 2 year contract with a company that I consider to be a bunch of crooks!

    Here's our experience in a nutshell:

    Husband contacts Sprint to get our daughter a phone. Customer Service Rep. (CSR) notices our contract has expired. CSR says (not the exact words but close enough) "Hey I've got a great deal for you -- $150.00 off each new phone. You'll be paying a little more for the addition of a new phone. The bill should be about $120.00 after you receive a rebate of $150.00 per phone." We say "OK, sounds too good to be true but your an established company so we'll trust you". A month later we get the bill for over $400.00 and, in anticipation of our refund, pay it. The next month we get another bill for over $400.00. WTF??? We call again and talk to a CSR named Anita, get her to take off a couple of hundred dollars, promise that our rebate is $150.00 per phone and wish us a Merry Christmas since we're getting a $450.00 rebate. We wait and wait, nothing -- no check, notta. Finally we talk to about 6 reps. who say Anita made a note in their system that we were satisfied with the $150 rebate (total)and we should receive it soon (this is in January).

    We received the check and cashed it because, quite frankly, we needed the money to pay for the HUGE expense of just wanting to give our daughter a cell phone.

    I've gone on too long but I what will tell you is that Sprint is, in my opinion, a company you would never want to deal with. They simply lie and tell you what you want to hear to get you off the phone. I asked to talk/e-mail to a company representative at the corporate offices and was denied on at least 5 occasions to lodge my complaints. Also, since I was denied they told me a company rep. would get back to me in 3-5 business days which, of course, never happened.

    Go Sprint! Corporate greed supersedes doing the right thing in terms of business practices and keeping a long term customer happy.

    Anonymous 1/28/11 9:00PM
  • My wife and I have been customers of sprint for over ten years and had no problems until about a little over a year ago.When our contract before last expired, we were pleased about getting new phones and great discounts to renew our contract. I will only say that we were lied to about our discounts. We vowed not to renew our contract in 2010 because of it. Well we were pretty stupid in thinking this was an isolated incident when we called to cancel our service back in october. I let the customer service agent know that we were lied to when renewing our last contract and so he appologized and made us an offer that well,we couldn't refuse. He insisted that this offer was real, and being a trusting person, I accepted it. I difinately wish I hadn't done that because yes I was lied to again. This time, it was about how much our rebate on our 3 new phones would be. I really don't want to get into the particulars of how and what we were lied to about because my explanation of it all would probably confuse the casual reader. Yes there CS Reps try and do that as well.
    If you must sign with Sprint, I suggest getting a written statement of what they are offering you before you sign with them because if the deal sounds to good to be true, it probably isn't.
    Lastly, in dealing with CS Reps and Supervisors over the phone when confronting them about their lying, they give you the runaround. Over a weeks period of time and being lied to on 2 seperate occasions with them telling me I was correct on my complaint, I spent over 8 hours on the phone either on hold or speaking to a CS Rep. Absolutely infuriating experience to say the least. When trying to decide which phone carrier to use, you should definately sprint from SPRINT.

    gullable 1/28/11 1:56PM
  • first of all i want to start saying that sprint is the worse wireless internet provider out there in every aspects. I have been having problem with my internet card for quite some time now and i reported the problem about 6 months ago. 8 out of 10 times i can not connect to the internet. after so many attemps when it connects, the internet is so slow. they said they are fixing the problem for over six months now. eventhough the internet is so slow and many time is not connecting, they have been taking money out of my bank account the full amount. this is a never ending problem. basically they are just giving me run around and ripping me off. i shouldn't have to pay the full amount while their service under repair for six months. they want to fix their connection repair on my hard earn money. and the person that was assigned to my case was tiffiny pope joy and richard. I don't even know who placed these people in the executive offices. they have no clue how to solve this issue and they acting like they are doing me a favor by fixing th e issue. the whole sprint company sucks! dealing with sprint is like having a part time job with no pay. you have to wait so long to talk to a customer rep and im ver y disgusted at sprint service and the executive team.

    dom 1/24/11 10:44PM

  • 909-489-3101







    Hello My name is Felisha Singleton
    I have been a Sprint customer for several years now and I had an issue with the treatment and quality of service that I experienced with a few of your technical service providers.
    I was told that my Sprint acct was placed into collections last month due to late payments. I do agree that my payments as of late have been late and I a couple of times tried to make a payment only to have issues with my checking acct.
    I am a teacher and I have been laid off and have experienced quite a difficult time with my finances as it seems most people have in the US. I am not sure if your co. is aware but there is a "recession" and many people are experiencing a financial hardships. I have delt with banks, mortgage companies and credit bureos that were more "buisness" like than the people that I delt with . A Rashadd in Mesa Arizona who would not transfer me or who would not give me his work number or information when I felt that he was rude and "unprofessional" He told me I needed to pay my bill. He made me feel like a criminal and he would not offer any other help except " you need to pay your balance. I was offended and I will no longer deal with Sprint once this last contract ends

    Anonymous 1/24/11 12:26PM
  • I had a sprint phone for exactly 22 days..I was only able to use it twice during that whole time. I purchased a blackberry 3g, brand new. Once of the selling points was the visual voice mail.First time I called customer service, I was on hold so long, they closed, granted it was an hour before the service center closed... I called customer service again, spent over a hour on the phone, doing battery pulls, master resedts, etc..Nothing worked. So the CS agent suggested taking to a sprint store. I agreed, but just to be sure, I called back the next day because I read on the website that visual voice mail was not a feature of that phone, even though there was an icon on the phone!! When I asked the agent to confirm if it was available, first was a quick yes, then after I stated I saw online it wasn't, I was quickly put on hold for about 10 minutes, before being told "some say yes, others say no, but you have to have this feature added." WHAT?? I have the EVERYTHING with data plan?? Does EVERYTHING mean something different for sprint?? Why does everyone there have a different response to the same simple question?? I quickly returned the phone! If your customer service reps cannot even do research and find out which phones do what, even after consulting techs, there is a problem.

    17dayze 1/21/11 3:28PM
  • Plainly put their Customer Service and Resolution $***K

    Anonymous 1/18/11 11:08PM
  • Sprint is the worst company that I have ever had to deal with. Their customer service reps tell you what you want to hear just to get you off the phone, They hijack your credit card info and refuse to remove it from auto pay when requested. I will never do business with this company again and I hope people think twice before doing so. Maybe this is why they are starting to fail. Oh well I am with Verizon. Heres to hoping Sprint falls flat on its face.

    honestbuttrue 12/18/10 10:12AM
  • Why would a customer of 13 years have to pay more for a new phone then someone who is new to sprint. Sprint has the worse customer service department in the world.

    kbrown 12/14/10 8:02PM
  • I have been a sprint customer since 2000. I have had horrible customer service experiences. They do not know how to treat a long term customer, especially after tricking, and being outright dishonest with me over plans and what sprint associates have said,when I was on the phone with them myself. Like Im going to lie to someone I pay service for? Ridiculous!!!!I have a choice where to go and at&t is looking very promising.I was at the Mall and a sprint sales rep called me over and asked my name and mobile #? to check my plan.I was on the simply everything plan. He said why are you paying so much,let me save you some money. He had my account in front of him.He said he can save me $30 per month,prices dropped to be more competetive.He also showed me a new blackberry that he told me would be free after a mail in rebate.This was too good to be true. Needless to say I got a few bills that were all over 150? So I called about it 3 months later and they were like, well, you had 30 days to go over your bill,thats on you.We have specific guidelines and its your responsibility to check them? I was so mad. I said this is how you treat your customers? I was told it was the same plan which its not? Its more money? I used a yrly upgrade? which I had no idea that I was doing? He never mentioned that? It was part of the new deal? So why did I lose an upgrade if its a new 2 yr contract? Its like some company doesnt appreciate long term business? I was tricked and then told its my job to see how Ive been tricked or I will pay the price? Also Sprint wont see that Ive been dupped,and make it right? All I asked for was a new upgrade and I would go back to the higher plan? The said they cant give me an upgrade,that I already used it for the yr? I am so steaming mad? I never upgraded for a phone in 10 yrs without a new service,and they are telling me they can switch me to a higher plan now, but not give me an upgrade??Can someone suggest to me what I can do to get somewhere with my experience here?

    dvangrush 12/12/10 1:36PM
  • Sprint Customer Care is awfull, all the rep wants to do is get you off of the phone. I will be getting my lawyer involved with this contract issue. If Sprint does not provide services to a customer as promised then the contract is null and void. Sprint will spend a lot more money in court than they would properly training the service representatives that are currently employed. Sprint will end up loosing this case in court.

    Disconnected Customer!!!!!!!

    Gadget 12/1/10 11:17AM
  • I have been a Sprint customer since 1991. Currently I have a Black Berry Curve which has a roller ball that has been repaired more than half a dozen times. I have been getting it repaired and now Im fed up with it. All that they claim they can do is send me the same phone. Why, when I have had problems with the first phone would I want the same? Never have I made a request of them to change a phone for me. The representative told me that the reason for changing from a roller ball to a roller pad was due to the problems and complaints. Sprint will not send me another phone and Im not even asking for the newest one just one without a roller ball.

    MsAmye 11/29/10 7:27PM
  • Sprint has pooooor customer service. From the individuals on the phone to the in-store employees. I went to take my phone to get it repaired they asked me where I got it like they never carried the phone. The employees seemed to be bothered by customers. When I call to complain the company seems to not have any managers above the billing and technical departments. Only certain stores repair items so there is a long wait. Sprint is overall a rude company unless it is time to renew your contract then they are wonderful until you sign on the dotted line.

    chet 10/20/10 2:57PM
  • I was trying to setup service with Sprint despite about the poor customer service I had heard about. Boy was I stupid!! not only did they sell me a plan then refuse to honor it, they also refused to let me have my money back immediately. They put a hold on my bank card for $170. My bank said they would release the hold if a rep from Sprint would fax them a notice saying the order was indeed canceled. Spring flat out refused to do this saying it "wasn't their problem".
    I have never experience such flat out rudeness and it was from every single person I talked to at Sprint. I cannot complain enough!! How this company is still in business is beyond me.

    Whirlygirl 10/4/10 9:22AM
  • I am a recent new customer to Sprint after 20+ years on AT&T. I have spent 4+ hours in the Sprint store having all of my phones reprogrammed after they were setup for me the fist time because allof them had the wrong telephone numbers programmed in them. I havesine spent over 4 hours on te phone with customer service because I have received $250+ in "casual data usage" charges for phones that do not access the internet. I have been told they are the result of "unusual" activity on day one to they are te result of picture messaging (which is suppose to b included in my plan) to they are internet andwe can tell. Sprint can't explain and has to date refused to credit the chrges back to my account. I have had to make 5 calls to try and resolve this. This has been one of themost customer DISSATISFYING experences I have ever dealt with.

    Anonymous 10/1/10 10:56AM
  • i have been a sprint customer for 7 years and recently moved to a new local outside the town called the estates and for 3 months have had the worst service with sprint that i have been trying to get resolved, they tell me that they have 3 towers that are only working to 75 percent capability which i think they should get resolved they sent me something to hook up in my home, but worked 1 week have called twice to have them call me back but in 2 weeks have yet to get a response. they are losing a customer because i am tired of having to pay for a service that i am not getting in all they have broken there service agreement in providing me a service, which my husband is going to report to the BBB

    Cleo 9/20/10 12:02AM
  • Sprint charged me a spending limit surcharge twice on the same bill. the csr said it was from the last bill. can you belive that. it wasnt on the first bill it shouldnt be magically added on the second bill. what is that about, and it was two different amounts. for that csr who was saying people that complain are the pastdue customers shouldnt be commenting. i pay my bills on time all the time. maybe the people are pastdue because they realize that all these"charges and fees" are a bunch of bs. i wouldnt want to pay a company that scams people either just so they can get richer. if they cant make ends meet on just the reg cost of bill without bs fees then there doing something wrong. maybe they should think about new ceo or management that arnt money hungry. verizon is in the same boat with sprint.both suck. now answer this also, how can a new mobile company like metro pcs"the greatest phone company up and coming"keep making money on a never changing fixed amount a month. because people see thats there honest and they choose them over the competition. thats the way you make money. So to all those csr commenting, go back to your ten dollar an hour cubical you pieces of s***. your just as bad as the company your lying for.

    csrs suck at hustlin 9/19/10 9:26PM
  • I purchased a Moment brand new from Sprint less than 6 months ago. I have had 4 of these phones on my line and my wife has had 3. When I take my phone to the corporate store the reps says, “Your phone is defected, we have to send you a “NEW” one.” But, Sprint does not send you a “NEW” phone. They send you a refurbished phone. But, I did not buy a refurbished phone. I bought a BRAND NEW phone.

    Sprint wants to give me a phone that is older than the phone I have. I am very unpleased with this. I have been a Sprint customer for 10 years and this is how I am treated.

    Underworldmonster 9/17/10 11:22AM
  • I have been with Sprint for 9 years and this is my 10 th year. Every time I had to struggle to get my contract renewed. This year after calling couple of times to renew my contract , I decide to look for other carriers and called sprint and told the customer service representative that I would be changing carrier. The customer service Rep. transferred me to Retention department where in I told them I am getting a better deal with another carrier, They tried to price match me with family plan which I was getting with other carrier. Based on my prior experience I called in to re confirm the plan and price. The customer service department says they have only one line not two lines for the future contract .

    The bottom line, They tell you some thing over the phone and on the notes ( software they use to write all the comments they write totally different) they are bunch of liars.

    Finally I am leaving sprint , Don’t get fooled by 4g it has a pain to get things solved with customer service at sprint

    Anonymous 9/7/10 9:36PM
  • We have been with Sprint for many years and every 2yrs we renew our contract and upgrade to a new phone. Up till now I have been very happy however I recently got the new EVO telephone and I sincerely HATE it!! I often cannot call out or receive calls. I have been to the store where I purchased it and all they could say is, "I don't know what would cause the" so much for help. You can't talk to a "real person" when you call Sprint it is all prompting. When our contract is up we will be searching for another provider.

    Anonymous 8/31/10 8:36PM
  • they are the worst in any possible way i agree with everything the cutomer had to say i had the very same expiernce and i dred calling when i need any kind of help when it comes to my account. it took one year to resolve my problem and i still was not happy with the results,i am counting down the month's till my contract is over will never send a friend or my worst enemy.

    xica 8/14/10 1:57PM
  • Sprint frequently makes promises it cannot or will not keep. Sprint Rep. Mike Funk promised me $100 towards any new device on March 22. He then encouraged me to wait for the EVO. Now that I have the EVO, no $100. I have the voicemail (and would be happy to send it to anyone interested) where he admits he made me a promise and it is in the notes, but Sprint will not honor that promise. Not the first time they made promises they will not keep.

    chucke 8/13/10 12:46PM
  • Sprint has the worst service of any company ever. I called Sprint's customer service and got no where. I e-mailed Dan Hesse ( the feminie CEO on TV in Sprint's Commercials) and wrote him a total of 5 times by US Mail. I never recieved a reply. I then filed a complaint with the Better Business Bureau. Sprint has Dan Hesse's Boyfriend Anthony Spoon call me. He is a little assistant at sprint. I explained everything to Anthony Spoon who told me I was under contract for 2 years. He was extremely rude and unprofessional. I asked him if I could pay more and upgrade? NO!!! Everything I asked was met with a loud NO!! Anthony Spoon was so rude and unprofessional , it makes you wonder how he has a job.....oh yes, He works for sprint. Please avoid sprint! Go to AT&T or verizon. Sprint is aweful. There service is aweful, and there people are pathetic!

    aggiemed 8/11/10 2:02PM
  • I have two LG rumor phones, since I singed with Sprint the coverage and signal strenth has been very poor. I have little or no signal within four or five blocks of my home. This is the worst phone service I have ever hed and I am so sorry I signed that contract with Sprint. No has resolved this issue. The customer service is almost non-existant. They have done nothing to fix this problem and when I finally did get some sign of help at around 9 am fridat Aug. 6th. My phone call dropped and no Sprint agents even bothered to call me back. It's very poor and I am very unhappy with this sorry mess. I have filed a complaint with local FCC and I really just want out of my contract I don't see these people helping me at all

    john 8/6/10 6:09AM

  • To whom it may concern:

    I have been a sprint customer for about 6 years, and I absolutely cannot wait to terminate the relationship. I will spare you as many of the details as possible. Suffice it to say, over the years the service has been low average at best, and very disjointed. Each time a simple situation would arise, (activating a new phone, purchasing an upgraded phone, swapping out a phone, getting a return envelope), it required hours and hours of dealing with Sprint employees, many of which are unfriendly and inefficient. There is no synergy between departments and I never felt any true concern from any rep or supervisor or tech that I have dealt with. I actually get a little sick to my stomach when I know I have to call and deal with Sprint for any reason, I push it off until the last possible moment because it is always so unpleasant; you have to be ugly in order to get the help you deserve.
    Here are some of the issues we have dealt with over the duration:

    œ Sprint sending replacement phones that were broken themselves.
    œ Sprint unable to activate my brand new, upgrade phone, telling me it was because my MSID # had already been assigned to someone else. How was that possible on a brand new phone? After 3 hours some supervisor figures it out and activates it in 10 minutes.
    œ Sprint putting an 80$ credit on our account without our permission or awareness in order to esellf us an upgraded phone. This caused major billing issues later, which required hours of my time to rectify.
    œ Sprint sending me a Nextel phone for my free upgrade, only realizing when I called to activate it that it was not a device compatible with our Sprint plan. Another night of talking to Sprint for hours.
    œ Local Sprint stores refuse to ship back defective devices. Local Sprint stores unable to assist in matters beyond simple new plan/upgrades and purchases.
    œ Sprint billed us 275$ for unreturned equipment, on a phone they are selling for 179$. Not only is that ludicrous in itself, but there is another example of Sprintfs poor service. Our HTC Hero stopped working, so we took it to the local Sprint store. They advised us it was broken, and arranged for a replacement phone and return kit to be sent. They would not, at the store, take back the defective device. The phone and kit came, and within the 30 day return window, we called Sprint to let them know we had lost the return envelope and needed another. We were on the phone with Sprint reps for hours, and after several attempts to eemailf us a new return label, there was still no success. The area where the image of the label should have been was blank, with a small red X in the top left corner. We were advised the situation would be elevated. Nothing happened. We went again to the local Sprint store and tried to return the Hero, they would not take it. We went again to the local Sprint store when another employee was working, and he agreed to call customer service for us. Again a new return label link was emailed, this time directly to the Sprint store employee. When he tried to open the label, the image again was missing. He told us they would elevate the situation, again. Last thing he said as we were walking out was eGood luck with thatf. When we got home I called customer service, and after 2.5 hours, 5+ people, and repeating my story about 8 times, we have this solution: Someone in the etechf department is supposed to physically mail us another label, today. Also, we have been billed 275$ plus tax for this phone, and wonft see a credit for that until our next bill. Both of these solutions require me to do work, and follow up, versus Sprint doing those things for me. I have no choice, my money is at stake here.

    There is nothing anyone at Sprint could even do or say that would prevent me from cancelling my contract. I have an estate in probate that will pay out soon and dumping this company will literally be one of the first things I do.

    Alysan and Todd Weber
    Soon to be Ex-customers!

    aenflex 7/30/10 7:47AM
  • I CHANGED FROM T-MOBILE TO SPRINT LIKE A IDIOT AND EVERY DAY MY PHONE DROP CALLS......IT IS CRAZY. CALL YOU BACK..YES THEY WILL WHEN THEY GET READY.....THEY LIE TO YOU JUST TO STROKE YOUR BACK. I HATE SPRINT

    BARBARAT88@LIVE.COM 7/24/10 4:31PM
  • AWFUL is the nicest thing that I can say about Sprint CS.

    newhampshirefrustrated 7/21/10 4:42PM
  • The customer service is Horrible
    the evo camera lens is junk and they want you to pay 100.00 to fix it

    rickyfar 7/16/10 8:23PM
  • Sprint has the worst customer service I have been with them awhile and will be smiling when they go bankrupt

    chlp2000 7/9/10 9:20AM
  • had a problem with a spint moble internet service and tryed to call them up to see what could be done have a nextel phone only phone i have at this time as i can not efford more as i called to sprint i was redirected to nextel i did not call nextel i called sprint after a long run with the auto secice i got a rep on the phone and thy told me to get a land line or use a pay phone my wheelchair does not go that far as there are no payphones in my area and i dont want a land line.............................
    i pay nextel to be able to call anyone i want unlimited except sprint what is up with that when i dial a number i want to talk to sprint then i wish to talk to sprint not nextel.....................................
    very unhappy with nextel and sprint

    steve 6/22/10 1:19PM
  • I placed an order over the phone for 2 new phones and a new plan. When I got the confirmation email I saw that the sales rep entered 2 purple phones instead of 1 purple and 1 blue. I called the customer service center right away and they said it was too late to make changes, too late to cancel. No store in my area where I could exchange the phone. My only option is to return the phone wait 7-10 business for a replacement phone to be sent out. NOT HAPPY NOR SATISFIED

    Anonymous 6/14/10 5:35PM
  • I have been a Sprint customer for 13 years. Two weeks ago I wanted to swap my main phone (one of 5) to a blackberry I purchased. I was offered a plan by a customer service rep (Andy #32488) and was told he would contact me the following morning to activate. He never called me back of course. After six additional call to Sprint, I was told that they couldn't honor the offer, even though It was clearly in the notes in ntheir system. They then offered me the same plan I already have, but costing $25 more per month with a new 2-year contract. Sprint customer service is the worst. I work for a company with over 8,000 employess. I am now the new advocate for anyone else but Sprint.

    entropy4me 4/20/10 3:54AM
  • i have had nothing but horrible experiences with sprint customer service in store. they do NOT help out even alittle. horrible horrible company.

    patschef04 4/19/10 6:41AM
  • I just used the # provided on here, and was speaking to a live rep in less than 45 seconds. The rep was very knowledgeable and helpful. She also told me that both of my phones were eligible for free upgrades, and if I renewed over the phone she would give me a $70 credit per line. I of course said yes. She is shipping me 2 new Blackberries for free and I got a $140 credit as well. I really like Sprint. Plus my employer provides me with a 22% monthly discount.

    Anonymous 4/5/10 9:47PM
  • sprint nextel sucks! they lie to you.. and in customer service are sooo rude. i have a recorded in which a supervisor of sprit nextel told me that " if you call again, i will cancel your line, we sent you a phone that the cost is more that u paid, so if the battery of your new phone don't work BUY ONE".
    monday morning i will call to BETTER BUSINESS BUREAU AND SEE WHAT CAN I DO.

    Hope 3/26/10 6:16PM
  • Sprint does not want to support the Nextel Blackberry at all--- do not buy any Sprint product or service is my advice. I have been with them since 2000 and they are not wanting to retain their customers. Representative told me tonight "there are other carriers you can choose"

    Steve Geary 2/11/10 8:59PM
  • I have been with nextel for about 3 years before the merged with Sprint. I`ve purchased many phones over the years for my 3 lines of service. The other day I ordered a new HTC Touch Pro 2. The store rep said sinxe the phone is so expensive they do not stock it. I ordered and paiod for it upfront and asked that store contacts me as soon as the phone arrives. Two days later I contacted the store and then went down there to pick up the phone. The girl just dropped the box off in a front of me nd ran off. I asked to have it activated, she told me to contact Sprint. I was like, hello ? Isn't this a Sprint stor? Anyway, i asked for a bag to put my phone in and left. Get to the office unwrap th ebox and there is no case. I called the store to find out if the phone actually does come with the case or not... The same girl Sprint Rep at the store that told me to call Sprint to activate th ephone says that not all phones come with the case and before I was able to say anything, she already hung up on me. I picked up th ephone and called Sprint Customer Care, th eguy apologized and suggested that I go back to the store and ask for a case and if they refuse to give me a phone case I was to contact him (sprint customer care rep) and he will ask the store rep to provide me with the case. I get down to the store at first they refused to give me the case, then the gave me the case that doesn't fit and then the finally gave me the case that sort of kind of fits but turns the phone on when I close the case. So I e-mailed Sprint Customer Care explaining that this whole scenario could`ve been avoided if they just told me that phone doesn't come with the case and that I`d happy to buy the correct case. After all, I just paid $496.10 for the phone with tax, what`s anotehr twenty five bucks gonna do ?? I then receive an e-mail where the basically tell me to go back to the same store and return the case that I took! It doesn't state stole but the context of the message basically underlines that I stole the case... So, at this point I think I`ve had enough. I`ve purchased many phones over the years, this will be the first one for nearly $500 All i wanted to know if the case comes with the case and that the store activated my new phone. Instead I ended up wasting a lot of time and money and all I got in return is this nasty e-mail telling me to go to the store for the FOURTH time.... Nah, I think I`ve had it. Now that I think about it, I can get the same phone from Verizon for $199 and looks like th eplan will be a little higher, but hell, at least they won't hang up on me and won't acuse me of stealing phone cases after they issue one.... I personally think that paying $500 for th ephone is rediculous, but I need a lot of this TP2 features and no case with a $500 phone is basically a highway robbery. I agreed to pay for the phone, but didn't agree to this unprofessionalism...

    Pissed off at Sprint 2/5/10 11:21AM
  • I have been very displeased with the Sprint/Nextel service after moving to a new resident. No reception in our new home and it's been like pulling teeth to get any satisfaction. Solution- cancel contract!!

    dcox227 12/11/09 6:34PM
  • I have been with nextel for over 10 years. I recently moved to a new address that had poor service. I had never to had to contact sprint/nextel for any problems. That's when the problems began. I can tell you that in my life time of 62 years I have never been so abused in my life. My transacton was rather simple for me. After dealing with these people I can't understand how they continue in business or how people continue to buy their product,I won't.

    stevecox428@comcast.net 12/11/09 6:20PM
  • Really no need to add a lot from other comments. They really just are not very good at what they do. Been a customer of sprint since 2001 and for the first 6 years, everything was good. Although I never had to call them because I had a basic phone and service. Since that point it's been downhill and '08 and '09 have been the worst. I would stay away from Sprint if possible. I would never recommend them.

    Callmeback 12/10/09 10:21AM
  • all I can say is don't even think about letting them do a bank draft for bill pay.
    They quadruple billed me and would not give me my money back!!!!
    I had to borrow money to pay rent!!! thank you sprint!!
    all they did was credit my bill for the next several months and then charged me a fee to process.
    I've gone with T-mobile now and couldn't be happier.. they have the nicest people on the phones T-Mobile all the way!!!!

    Anonymous 12/6/09 7:03PM
  • I can't believe that Sprint is in the Best Customer Service category. I have had too many issues to count on both hands and the reps always seem to be very rude. Please think twice before you do business with Sprint.

    anna 11/1/09 1:11PM
  • I also had been a customer of nextel and would never advise anyone in getting involved with this company. I moved and when I gave Nextel my new address they decided to keep sending bills to the old address and the new address. I called customer service many times on this issue and was always told it had been taken care of. When I decided to leave Nextel I called for my final balance was told what it was and paid that amount. Months later I started getting calls from collections Agencies about a past due amount on my account. It was the same account number but going to the old address when I explained and sent all the info on this I wouldn't here from anyone for a couple of months and then Nextel would send to another Collections agency. I would go over everything again and send the information to them a couple of months later new Collection Agency. This amount has been put on my credit report and has made it a problem with my credit, because nextel will not take the responsiblity to take care of their mistake. I am hoping this will make Nextel take care of the $239.00 on my account that has been a double bill for over 3 years. What it has cost them to put with different collections Agency and the man hours to make these calls for a mistake that is theirs to begin with is beyond me.

    Anonymous 10/7/09 1:09PM
  • Sprint Has pore custmer service. They will not answer your questions when you have them they give you the round about every time. I have been on the phone with them 4 hours to fix a problem that has been going on for 4 years. They do not stand be hind their services. you pay your bill and then next month your bill is 4 times what it's suppose to be and when you call they tell you nothing.

    Anonymous 8/29/09 11:35AM
  • I have had Sprint for a long time and while their service is basically acceptable their billing and support is certainly less than stellar. I have found that any account change is almost guaranteed to result in the next 3 or 4 months being spent trying to sort it out. There is one plus to this however, they almost always end up giving you credits to your account and they can sometimes be pretty healthy. Support is for the most part a big joke, between the reps using a script to saying that they will call you right back - yeah right and I have a bridge that maybe you would like to purchase too!! Not all of their support reps are total idiots but it seems like I have gotten more than my share of them.

    Old_guy 8/7/09 9:03PM
  • I have unfortunately been a long time sprint customer only because AT&T in my area sucks even more. I had the unfortunate experience of purchasing a few additional items that were in a sales pack. When I requested to return them they agreed to do so. HOWEVER what they did next pissed me off to no end. They then charged me full price for all the items and failed to send me the RMA kit. This went on for close to 5 months. I had to pay close to 200 dollars for these items that I did not want anymore just to keep my phones connected. At five months I had some major health issues that were allot more important to deal with than arguing with them. When I tried to call them back with the issue about 6 months later I got told that, 'because you have not called in about this for more than 3 months there is nothing that we can do'. I'll admit it I lost my cool for the first time in my life. The stress of being diagnosed with congestive heart failure, being told that technically I could die at anytime without warning and a few other problems that came up about my marriage and the immigration services giving us the run around finally came to a head. I first cussed the individual out for close to five minutes, then broke down crying and sobbing like a 2 year old boy for the next 4 minutes. Sprint had stifled any heart that the CSR had into a cold black cinder that they would still do nothing and I am sure that he/she got some small thrill at having broken a grown man. They had the compassion enough to hang up on me because I could not answer anything they asked. Admittedly this was very therapeutic to me in the end. I felt better our marriage improved as I was able to get some things off my chest. I ended up making a 'I hate sprint' modern art masterpiece from the items I wanted to return. I currently keep on top of my desk as a reminder of that time. It makes a great conversation starter.

    One other thing. I did end up contacting the AG in my state providing them with my complaint. A month later this was the ONLY time that sprint EVER sent me the only RMA package that I have ever received. Far Far to late for me to even care. In this case sprint still even after all these years of being a sprint customer receives a big fat ZERO in my book.

    Makes me wish I had recorded all those calls. I'd have loved to have posted them.

    Mknzybsofh 8/5/09 12:57PM
  • Does anyone else find it hilarious that the sprint employee who commented can't even write a complete sentence? I could barely follow that drivel. Glad I use US Cellular they are ok actually.

    Anonymous 7/31/09 7:56PM
  • Have had been a nextel/sprint customer for several years. They have have poor customer service. I needed a phone repaired, and they were to replace the phone. They had a problem within their warehouse and couldn't even say when the phone would be in. I canceled my plan with these people due to their problems with suppling a new phone. Afeter being told for several monthes I had a zero balance. I still get phone calls from collections stating I owe. I have employee names & numbers stating this they still want my money!!!! I hope no one else goes through this same problem. Now I'm told the corp. office has no phone number or fax number, you have to send a letter to a P.O.Box unbelievable.

    Beth
    Baltimore, Maryland

    bsmjem 7/14/09 8:05AM
  • I love the Sprint customer support representative who responded. Do you think that the whole 'Sprint is doing YOUR a favor by letting you have phone service' attitude might just be the problem? Damn, this industry needs a revolution.

    Anonymous 6/19/09 6:28PM
  • I had Sprint for a few years and was never happy. I always paid my bills in full on time. My problems first started when I would receive text messages from Sprint saying I owed $150 over my account... before it was even due? I would pay it because I had to have my phone.. After years of rediculous bills, even when I had an unlimited everything plan..I had enough and paid a substantial amount to end both my contracts and switch providers.

    Now... a year later.. I have a collection agency calling me to collect on "neglected payments" for Sprint. They cant tell me what its for, and Sprint of course cant tell me anything. They have never been much help explaining their insane billing methods. They have the worst costumer care Ive ever experienced.. Ive even had one of their employees push me to tears he was so rude and un-helpful.
    So I pay this money to the collection agency and hope that a grand later they will stop taking my money. I absolutely am disqusted with this company.. and there is nothing that can be done. I just tell everyone to never ever ever go with Sprint they are terrible!

    jessica 4/8/09 5:36PM
  • In December I went to Brazil and changed my plan to a lower rate ($44,99). I wasn't going to use my cel phone, just the walkie talkie (and for that I needed to have a plan). I came back after almost 2 months and call them to pay what supposed to be in the most $100, it was $800!! They said I made phone calls from Brazil to here, what NEVER happened. I basically just used my phone for the walkie talkie. The only time I called from my cel was to my husband call me back in Brazil, and it took no more than 15 seconds.
    For around 10 days I was calling Nextel to try to solve it without success- they were all the time placing me on hold, transfering me to another departments, giving me case numbers and telling me that they were going to call me back in two days... what never happened.
    After more than a week in this situation, I called yesterday, February 23rd and said that I wanted a solution, and at least I wanted to pay for what I was due to avoid service interruption (not including the international phone calls, of course). And I paid $113
    Today, I wake up and what a surprise? My service was interrupted. I couldn't believe it!
    I'm trying to do things friendly, but Nextel doesn't seem to be helpful or care about me, a customer that has been with them for at least 4 years.
    They seem not to believe in what I'm saying and prefer to loose me as a customer than solve a problem that wasn't my fault.
    What a shame!

    nptz 2/24/09 10:12AM
  • Wonder why it is when you contact Sprint-Nextel about a third party billing- ours was over $100- they can't tell you who was billing or what the bill is for...they can sure put it on the bill with no problem...they want you to do the foot work regarding tracking it down...even if it is an error on their part...how do they get away with that? Now you know why government has to regulate cell companies and make them accountable..the service person wouldn't let us talk to a supervisor...guess that's how they buffer themselves from accountability.

    A.Meadows 10/8/08 6:36PM
  • I do not have a delinquent account and can easily pay my bill. I am extremely disgusted with the Nextel service and have been for some time. My employer as well as my wifes use Nextel. My wife decided to change our personal service from Verizon to Nextel two years ago because she wanted the Direct Connect service. I did not want to change, but reluctantly agreed. I am sorry I did. I have found many dead areas (I live in Washington State) both with my work cell and personal cell. I recently went to South Dakota via Idaho, Montana, and Wyoming. As soon as I left Washington my cell service stopped. I tried to make a call and the screen said "restricted service" I contacted Nextel from my hotel phone and was told there was no Nextel service in any of those states. Good Grief! I was on a motorcycle. What if I had gotten some where in and need help? Nextel is a major carrier and recently became even bigger by merging with Sprint. How can they not have service in those states, or allow roaming? I was with two other riders who had service. One was with Verizon and the other was with a small carrier that I had never heard of and can't remember the name of at this time. My Nextel contract is up on Sept 2, 2008. I have already opened another contract with Verizon and will stop my Nextel service on the 2nd. Nextel is the worst service and I will not recommend it to anyone!

    kenboard220 8/8/08 9:59AM
  • Submit your comment >>
  • Sprint cell service at my house is dismal. If I am able to make or receive a call, the service won't support it and call is garbled/dropped. Still get emails. In contacting Sprint CS, I must say that they have worked really hard to resolve issue....including sending 2 Airaves. Although I invested way too much time trying to resolve the issue, the problem lies with their network...insufficient coverage...and no techie can fix that (like rain fade in DirecTV) I have found a CS Rep in New Mexico, Dee, who is fabulous. She has done everything she could to help in light of my service issues. Cell service at the house is a must that any provider should be able to do....why pay for a service you're not getting?

    SRQ Dave 5/12/12 6:46AM
  • I decided to go back to sprint as my provider for the iPhone 4S. In the past I was not satisfied but lets keep that in the past and concentrate on the know. I love my iPhone however I dropped two calls yesterday while at home. I didn't have this problem with my previous provide (MetroPCS) at half the monthly bill and underrated status quo. I spoke with Micheal about my employee discount of 18% off monthly services. Then he suggested sales. In sale I spoke with John who was super helpful but annoyed me with the redundant confirmation questions. He's a good guy though. He told me about the Airaze box that would boost my signal in my home and solve my problem. Jose the supervisor sent me the Airaze for free waiving all service charges so as long as I return the box if I no longer decide to use it. All in all there effort was well recognized by myself and I appreciated there curative measures.

    sw_fl239 1/26/12 10:41AM
  • Awesome Customer Service, Its nice not to have to fix problems any more. Thanks Sprint.

    Snoopy72 11/21/11 4:07PM
  • Sprint's customer service is awesome. Anytime I call them they are polite and courteous and make a full effort to listen and understand my issue. I have had service outage issues but sprint has been quick to refund part of my bill for the inconvenience. I have now been with them for 8 years and they are still the lowest priced providers around.

    ArunB 10/13/11 9:03AM
  • A customer over 10 years best value for the money. They reward me for customer loyalty by standing behind my hardware and have replaced faulty phones early upgrades ect. Resloved every problem I have had in the past and I plan on staying as long as they continue lowest cost and resloving problems with their outstanding customer service. If I adhere to the contract by paying timely they will go the distance it takes to keep as a customer. Sprint know the value of a good customer. The question is are you a good customer?

    Artmoves 10/5/11 8:45AM
  • I'm going to say OK for these guys because they help you out alright but I have to drive 30 minutes to get to the cloest customer support place :P, I'd be more happy if they put a customer support place near me. :D

    Chuck 8/25/11 6:48PM
  • Called Sprint today because my phone stopped working. Spoke with Veronica. She is sending me a replacement phone OVERNIGHT at no additional costs, plus she told me my employer offers a 17% discount. I am a happy Sprint customer :)

    Jenny 7/29/11 4:08PM
  • After having a horrible experience with Verizon I decided to switch to another wireless carrier. I went to Best Buy to check out the different phones each carrier had and after speaking with the wireless department manager there he convinced me to give Sprint a try. I have to say I could not be happier with the service I received. I live in Central Massachusetts which is heavily populated, and in an average month with Verizon I would have 2-4 dropped calls. I have had Sprint now for the past 7 months and have had only a total of 2 dropped calls while living and working in the same area. I also travel to the Tampa/Sarasota part of Florida once in a while and had much better reception down there as well. I've been to a couple of different Sprint stores as well and received excellent customer service from both locations. Also the prices are much better than Verizon or ATT. I had a "multimedia" phone with Verizon and to have 900 minutes and internet access on that phone it cost me $105 a month. With Sprint I have the EVO 4G with unlimited data, messaging, mobile to any mobile calling, long distance, etc... and 450 any time minutes (which only get used when I call landlines, which isn't often these days) for $76 a month. Granted I don't get 4G in my area, the 3G service is still quite good.

    Weston210 7/21/11 2:20PM
  • I think Sprint is great. The company has really done a good job of making customer service their #1 priority. I love their coverage and their prices are very fair compared to AT&T and Verizon. No complaints here.

    Anonymous 7/6/11 1:37PM
  • I have dealt with Sprint for many years and have found that anytime I've had to call them I usually get someone on the line in less than 5 minutes, and I rarely have to speak to more than one person to resolve the problem. I have had on occasion a few complicated issues that took quite a bit of time to resolve, but these were extreme situations.

    The one thing that stood out recently is trying to break down data charges by time, which took me quite a bit of time and effort to get someone on the phone that could answer the question. But generally speaking, Sprint does their best to satisfy their customers.

    PapaDude 7/6/11 9:02AM
  • I have had Sprint for 10 months now and I love them. I've had to call with a problem with my phone and I spoke to people who knew about my phone and could understand my concerns.

    I was a customer of AT&T for years until they capped my data plan.

    wekebu 6/18/11 2:27PM
  • @questcns

    Thank you so much for posting the Executive Services number on here. They are so much easier to deal with than the "customer service" call center. I have been arguing back and forth with the CS center for 2 days regarding equipment issues that they were less than eager to assist me with and the Executive Services took care of the issue within a matter of minutes. BRAVO! That is what customer service and retention is all about.

    Anonymous 4/28/11 1:55PM
  • I had a problem with my HTC EVO. I sent Sprint and email, and was bomb-barted with customer service agents, attempting to resolve my issue. I would have to say, that they were EXCELLENT with their concern and desire to fix my problem. They took care of me until my situation was solved. I was very impressed!

    lexiegram 4/11/11 6:35PM
  • Hey fellow sprint/nextel family. I have been with Nextel for about 7yrs now. I do admit sometimes info does not flow through their system well sometimes but i can say on a scale of 1-10 Nextel stays at 9, but at those (sometimes) they get a 7. I understand the Rep. may not be able to see certain process on my accout that may not be avail. yet or not avail. to them at all. I recently ordered a Motorol I1 and it didnt work ==
    OUT THE BOX==== So after a few great conversations with the Nextel. a Manager named Mr.Samuel Burnette knocked the ball out the park gor Nextel. And i just want to say thanks.
    AFranklin

    AAfranklin1 3/22/11 3:00PM
  • Modesto Service center has great techs and counter people, I had problem with my phone and they took care of it.

    Anonymous 3/5/11 11:15AM
  • Sprint has really turned customer service around in the past 3 years. The agents really work hard to resolve any issues as long as they are reasonable. However, don't expect a refund when you daughter steals your phone to call her Italian boyfriend she met on facebook. Customers must be reasonable. Plus, their plans are the best and they have 4G internet speed.

    Anonymous 1/14/11 2:26PM
  • I was pleasently surprised when i wanted to downgrade my package to save money. I was one year into my two year contract and my request was immediately and pleasently approved. I had figured on a big hassle. When I expressed that, I was told that they would rather keep me as a satisfied customer even if it meant collecting a smaller amount each month. They didnt care what plan I was on as long as it was the one where I wanted to be. How refreshing!

    Craig 12/29/10 5:55PM
  • My husband and I have been with Sprint for over 4 years. I have had nothing but positive experiences with them and I LOVE their cell phone plans. The plans are the best deals out there and Sprint's service has been great! I tell everyone I know about them and what a great deal they are. I would highly recommend Sprint to anyone! (The only bummer is that they don't have the iPhone, but I still think that cell phone plans are more important than the actual phone, so I'll deal with the Blackberry.)

    Anonymous 12/5/10 8:48PM
  • i have had a really good experience with sprint. but i will say not all customer service rep are equal. my suggestion is if you don not get your issue resolved, hang up and try another rep. overall sprint is eager to please.

    Karen 10/22/10 3:37PM
  • The first cell phone company to reward customer loyalty, thanks.

    Chris 9/27/10 2:23PM
  • I recently had my palm Pre stuck in headset mode (again) and I had to take it to the Sprint Store in Reno to fix it. They treated me like I was their only customer! Not only was the problem fixed in under 30 seconds, but the customer service representative opened up another part of the closed office building to allow me access to the bathroom (I live 60 miles away). I would never consider another wireless company, ever!

    islesfan 9/9/10 2:40PM
  • Sprint is a great company, in a world of not so great. Their customer service is the best out of AT&T, Verizon, or T-mobile. Their call quality is excellent and their prices are better than the competition.

    Anonymous 6/22/10 9:10PM
  • Just got an HTC EVO 4G with Sprint. I am very happy with my purchase and the Sprint experience. My wife and switched from Verizon and we are paying approximatively $72 less per month with Sprint, and are getting alot more features. I will be telling everyone to switch to Sprint and stop overpaying.

    Wendy 6/22/10 12:54PM
  • I recently switched from AT&T to Sprint, best move I ever made. Saving $ for better service. Ahhh the little things in life.

    Anonymous 6/15/10 10:17PM
  • Ive only had great experiences with Sprint customer service. I have a blackberry tour and anytime I have issues I get them resolved in an efficient way. I have been with Sprint for about 2 years after leaving T-mobile.

    Derrin 5/8/10 5:44PM
  • I love my Sprint service. I have never had a rude customer service rep, and I have always had excellent service. The Sterling Virginia store has Carlos Mejia....so far he has been my favorite. He went over the top in helping us. Super knowlegable, super polite, super nice. Great Work guys.

    lyndabird 5/1/10 9:19PM
  • Happy to be a Sprint customer after reading all the negative postings about AT&T and Verizon on this website. I too was once a Verizon customer and hated it. Ive been with Sprint for the past 3 years and can honestly say they have the best customer service and extremely friendly and helpful in their stores. At Verizon they treat you like cattle.

    Emily Soto 4/23/10 9:32PM
  • I have used Sprint for over 5 years. In that time I have had service nearly everywhere I go, even places you wouldn't expect cell coverages, like camping in the mountains over an hours drive away from any city or town. I get signal in areas where my friends who have Verizon don't and where people who have AT&T can only dream of making calls or using 3G.

    The few times I have had to use Customer Service they were pleasant and able to resolve my issues easily.

    By far the best cell phone service I have ever used, and I have used both AT&T and Verizon before joining with Sprint.

    whacko 4/17/10 5:45AM
  • In the world of wireless, Sprint is by far the best of the bunch. They have great product and pricing, and their network is the best I have ever used, yes even better than Verizon. I had Verizon for 4 years and their prices, poor customer service, and sub-par reception, led me to Sprint. I couldnt be happier.

    Anonymous 4/16/10 10:57AM
  • I was so unhappy with AT&T's coverage that I paid the $170 cancellation fee and switched to Sprint. SOOOO happy with them. I spoke to ATT and they basically said 'i cant do anything for you' and that wasnt the answer I wanted to hear. I'm glad I paid the $170 to leave AT&T, and my husband and I are happy Sprint customers.

    Zahara 4/8/10 11:15AM
  • Sprint has very good customer service in my opinion. They are helping and willing to assist. I have a Blackberry and my battery would no longer charge. They shipped me a new battery overnight at no charge. Thank you Sprint.

    Anonymous 3/30/10 10:31PM
  • My wife and I, and now our older children, have been customers of Sprint for most of the last 10 years and have always been satisfied with the service, both using it and dealing with the people. Recently we have received some excellent service at the Martin Way location in Lacey, WA. My wife decided she wanted a Palm Pre shortly after they became available, so we signed a new contract and got new phones. The Pre for my wife and a Blackberry for me. My wife had trouble with the sliding function of the Pre, so the store replaced it, basically no questions asked. When the second unit had trouble also, we were able to switch to a Blackberry for my wife. She ended up not liking it very much, so we found someone who wanted the BB and had a Pre and swapped. This was facilitated by the Sprint store in Federal Way, WA where the service was also excellent. This third Pre had a malfunctioning volume button and was also replaced with no hassle at all at the Lacey Sprint store. Kudos to Kimberly in particular for representing Sprint well and making us feel like someone there wants customers to be happy.

    Anonymous 3/19/10 12:52PM
  • Great company overall. Awesome coverage, Awesome prices, and satisfactory customer service.

    Anonymous 2/26/10 3:03PM
  • i would like to thank sprint for treating the customers like they are the reason that the company is in business. the other cell providers seem to have gotten to big for there own good and have forgoten to treat people with respect because without those people there is NO COMPANY!!! so thanks again sprint... from just another very satisfied customer for 2 years.

    gglcmedia 1/26/10 1:35PM
  • I just called Sprint because my phone will not charge anymore. They were so helpful. They will be sending me a replacement phone to my house overnight at no cost, and I dont even have insurance! Plus she gave me a $70 credit on my next invoice because I am a "premier customer", and I didnt have to renew my contract. This never happened when I was with Verizon.

    Anonymous 1/21/10 10:26PM
  • I havent had any problems with Sprint in the past year. The customer service has become much better. I was with Verizon before and became fed up with paying so much $ to them. I like Sprint.

    Anonymous 1/19/10 11:42PM
  • I like Sprint. I think they are fairly priced and have great reception and good customer service. When you call, try being nice and maybe the customer service reps will be nice back to you. Just my 2 cents.

    Anonymous 1/5/10 12:13AM
  • I have been with all 3 major carriers (Verizon, Sprint, & AT&T). Sprint is by FAR the best all around. Best coverage, absolute best prices, and quality customer service. At&t's reception and coverage is just pathetic, and Verizons prices are out of control for the same coverage as Sprint. I have been a happy Sprint customer for almost 2 years after ditching my iphone in the Atlantic Ocean, just couldnt take the dropped calls anymore. Sprint have AMAZING employee discounts on your service up to 35%...I would seriously look into this. My discount is 27% with Citibank!

    MattB 12/31/09 10:44AM
  • I called 877.654.9111, this is a Sprint blackberry dedicated line. They are awesome at this department. Very knowledgeable, polite, and patient. Call this # if you ever have blackberry issues.

    Anonymous 12/25/09 11:28AM
  • Hi, I just want to thank Jasmine ID#265515. She was so incredibly helpful with sending me a replacement phone for my blackberry tour which would not longer charge and she gave me a $100 service credit for being a longtime customer. THANK YOU Sprint. I have 5 blackberries on Sprint, with 3000 anytime minutes and only pay $165 per month! Gotta love Sprint!

    Anonymous 12/13/09 1:44PM
  • I was with Verizon for 6 years and I couldnt take the cost anymore, so I switched my family to Sprint. To my surprise the coverage is actually better, and the 3G speeds on the internet are MUCH faster. Customer service seems to be very knowledgeable and pleasant.

    Anonymous 12/12/09 5:54PM
  • I have been with every carrier except T-Mobile. I can honestly say Sprint is BY FAR the best reception, value, and customer service in the US. The simply everything plan is amazing. I pay $99 a month. The SAME plan on Verizon was costing me $193 a month!! I really like Sprint.

    Anonymous 11/27/09 4:23PM
  • I like Sprint. They are always nice to me, and anytime I call take care of my issues. The employees at the store seem to actually care about you as well. I have a family plan with 4 Palm Pre's.

    Anonymous 11/26/09 12:39AM
  • Never had a problem with Sprint. When I was an AT&T customer not only did the coverage suck but so did the customer service. Sprint is much better.

    Anonymous 11/24/09 12:27PM
  • Sprint's customer service is always nice and helpful to me. I love that Sprint gives you an upgrade every 12 months (they actually let me get mine at month 10) as I wanted the HTC Hero. Only paid $179.99 for it. Plus I get a 27% discount on my monthly charge, from my employee. Sprint has AMAZING employee discounts, you should all look into it.

    Anonymous 11/17/09 2:13PM
  • I was an AT&T customer for 8 years, and was fed up with their lack of coverage. I would drop calls about 10x per day on my iphone. I couldnt take it anymore. Glad to be a Sprint customer. No problems what so ever.

    Anonymous 11/13/09 4:38PM
  • I was with Alltel for many years and my bill was same until Verizon bought them out and my bill skyrocketed. I switched to Sprints Simply Everything plan and I know each month my bill will be the same and no surprises. I talk and text all day without any worries about going over.

    Anonymous 10/3/09 8:03PM
  • I have been a Sprint customer since 2002. We have a family plan and between the three of us, have had at least a dozen phones over the past seven years. We have always had excellent reception and superior customer support.

    spreng 9/30/09 8:49AM
  • Never had any issues with Sprint. Great service, coverage, and prices. 1000x better than AT&T.

    Anonymous 9/1/09 3:14PM
  • Never had any issues with Sprint. I have been a customer for about 10 months, after being with dreadful AT&T for 3 years. Very happy customer at Sprint. Hate AT&T. Just got a new Palm Pre with Sprint and I love it. My whole family has switched from AT&T to Sprint over the past year, so all our calls are free.

    Anonymous 9/1/09 2:46PM
  • They arent that bad, could be more knowledgable about the products and services they offer.

    Anonymous 8/7/09 3:54PM
  • Always have a great experience when I call Sprint. No complaints, recently switched from AT&T, and couldnt be happier. Much better reception and customer service than ATT.

    Anonymous 8/7/09 10:20AM
  • I'm always satisfied with the customer service of sprint. The hold times can become excessive, however, when I reach a person, their always nice and willing to help as much as they can.

    I have had issues where some reps don't note the call properly in what was "promised" or stated during the call but that's going to happen with all call centers.

    Anonymous 8/7/09 6:05AM
  • Always had a great expereince when I call Sprint, but an even better experience in their store. They always seem to want to make me happy!

    JostaJTF 8/5/09 10:42PM
  • I must be one of the few but I have had good luck with sprint. I have been with them for three years.

    doppler 8/5/09 6:24PM
  • I think Sprint has improved tremendously over the past couple years. Everytime I have to deal with them, they are very polite, professional and seem to resolve problems pretty efficiently. a few years ago they were pretty bad but these days, I'm very satisfied with their customer service.

    jbx 8/5/09 12:44PM
  • I had my phone unable to connect to data after an restore, I called customer service, and after being quickly elevated to an upper level tech, they were able to promptly solve the problem. In addition to the promptness, they were also quite friendly.

    testcase59 8/5/09 10:54AM
  • Submit your comment >>
  • Horrible company, treats both their customers and their employees like crap.

    Former Nextel employee here, went to work with Sprint after the merger. Sprint expected up to accept bogus STOLEN identification information to set up new customer accounts. How many thousands of people had their credit ruined by Sprint aiding and abetting the creation of fraudulent accounts by illegal aliens and other criminals?

    Former Sprint NSS and BWTS rep 2/2/12 12:07PM

  • I also work for Sprint Customer Care. I would just like to say, "Who are you people talking to?!" I for one can vouch for my entire call center when I say we have some of the best numbers in the company! We have an issue resolve of 90.3%! I am very sorry for those customers on this forum who are apparently not receiving adequate help. I for one go above and beyond for my customers, as well as everyone whom I work with.
    Yes most of us are young and probably will not be there our entire lives. But if I can make at least one customer a day and fully satisfied to be a customer with "The ONLY National Carrier With 4G Speed" than I will. I for one have had Sprint service long before I ever went to work for them and it has been nothing but exceptional. I have not had a single problem, and I am not just saying that because they pay my bills.
    A little consideration goes a long way, I agree with the other employee who said that calling in and the "f" word being the first thing you say not being a very good thing. It does tend to lower the morale of the rep you are talking to, which can in turn lead to poor customer service. There are other ways of expressing your frustration than taking it out on the employee who was lucky enough to get you from the queue.
    Also, I can definitely say that in the almost five years that I have worked for Sprint, our customer service has drastically improved. Which is why we are number 1 right now.
    One last thing, before you switch to AT&T, why don't YOU ask THEM why they no longer have unlimited data (internet) plans on their phones. Sprint truly is the ONLY carrier with UNLIMITED data plans at the current moment!

    laurabeth0311 9/26/10 2:33AM

  • I am an employee of Sprint and just wanted to respond to a couple of the negative comments on here. To the user who posted about traveling to Brazil and being charged for using the phone, you stated:

    "They said I made phone calls from Brazil to here, what NEVER happened. I basically just used my phone for the walkie talkie. The only time I called from my cel was to my husband call me back in Brazil, and it took no more than 15 seconds"

    You state you NEVER made calls, yet 2 sentences later state you called from your cell to your husband. If you make a call it is always rounded up to the minute (and that is all cell phone companies) So, if it was 15 seconds, you would still be charged for 1 full minute, and if you did that multiple times, well those 1 minute calls add up. and when he called you back (if it was on your cell, since you didn't specify) you were charged then too, even if you have a free incoming plan, international calls are not free. and once again, every company charges international long distance charges.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    My second response it to the post about 3rd party charges.

    "Wonder why it is when you contact Sprint-Nextel about a third party billing- ours was over $100- they can't tell you who was billing or what the bill is for...they can sure put it on the bill with no problem..."

    Well, 3rd party means exactly that. a different company. Honestly, I HATE those 3rd party charges too. They are tricky to figure out where or who they are coming from, and unfortunately they are not very strictly regulated if at all. Once again, this isn't just a Sprint-Nextel problem, my mom has AT&T and has the same problem. Ultimately, someone HAS to put this on your account, it HAS to be subscribed to. These can be done through text messaging OR through the internet on your computer. Did you take that IQ quiz today on facebook?? something as simple as that can sign you up, and no it didn't tell you, except in fine print at the bottom. So you may not even know your signing up for something, or another way to be signed up is if someone (maybe you don't even know them) types your number in when signing up (by accident or by picking a random number). So, if you get those stupid text messages, easiest way to get it to stop is to text back STOP or UNSUBSCRIBE. That will stop the texts and it will stop the charges.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    AND FINALLY:

    "I recently went to South Dakota via Idaho, Montana, and Wyoming. As soon as I left Washington my cell service stopped. I tried to make a call and the screen said "restricted service" I contacted Nextel from my hotel phone and was told there was no Nextel service in any of those states. Good Grief! I was on a motorcycle. What if I had gotten some where in and need help? Nextel is a major carrier and recently became even bigger by merging with Sprint. How can they not have service in those states, or allow roaming?"

    No cell company has service EVERYWHERE. NEXTEL is the smallest of the networks, and most people don't realize that even though NEXTEL is merged with Sprint, they are still 2 different networks. It is a different type of tower, signal, everything. One name, 2 types of product. Sprint, AT&T and Verizon all roam off each others towers because they are the same type of service. NEXTEL runs on a different type and therefore CANNOT roam, it isn't that we don't ALLOW it.


    BOTTOM LINE: People need to stop blaming the cell company they go through for the problems they are encountering. Most of the time it is user error, OR not fully understanding how things work or how they are charged. And I think people forget that when you call customer service, when we answer the phone, This is the first time that person has ever seen your account or talked to you, give us a chance to help you, don't immediately start cussing and screaming. I always want to help, and when I can't, it is usually because the customer doesn't want to let me.

    Anonymous 8/5/09 6:32PM

  • Hi, I am a CSR for Sprint. I know that personally I strive to provide excellent customer service and get positive feedback from customers as such. I take my time to make sure I do take care of my customers needs. Now, saying this I understand that every company has the bad apple CSRs.(see the other comment) We, as consumers, can't say that we haven't had a bad experience with any company's customer service we've talked to at one time or another. I know that one person doesn't make too much of a difference, but I know that the people I work with feel the same way, and do actually care about getting the customers problems resolved. Everyone is entitled to an opinion, as well as I, and I did leave a different Cell Co. due to poor customer service, but as I said, every company has these kind of people and problems.

    Anonymous 8/5/09 5:36PM

  • I work for sprint, and i don't give a crap about what happens to them or any other phone company, because every company phone or other is out to make money by any means necessary. I'm sure the majority of employees that work at cell phone call centers are students and young adults, that won't work their for the rest of there lives.

    Now that ia have established that the workers don't care about the customer servcie for 10 and hour, because they know it's temporary untill they finish school or get a better job.

    The American customres that call in with such ignorance, demanding to have there phones turned on, that they have not paid in three months, or every payment they made has been returned, and treathing to cancle, we don't care. A little advice to you maybe if you would try being civilized with the employess they would be more willing to help with your concerns, but when the first thing that comes out of your mouth is why my f***g phone is off, you won't get help.

    The funny thing about all this complain about sprint customre servcie, is all the complaints are coming from customres with delinquent accounts, never want to pay their bills, or can't afford to have a cell phone. Cell phones are not necessity it's a want. so if you can't offord to pay your bill don't have one, and when you can't pay your bill don't be cussing at employees.

    sprint andamericancustomeraremad 6/26/08 10:17PM



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