Suzuki Customer Service Complaints - page 2

My problem is the 'best'! I ordered a Suzuki Vitara în Romania în 19.07.2015 and I Still did not received my car 😠😠😠 all I Hear are lies lies lies....Can anyone tell me what to do?The dealer here is moking Suzuki nămeți and I really want the board of directors to find out and mabe choose more carefully the People who represents them!!!

Horrible customer service. I called about a recall and after waiting on hold for 20mins I finally get thru. The customer service rep cecil was a complete d*ck. I told him my issue and he started acting like a a hole trying to be a smart a** asking me what I want him to do then when I tell him he says he wont do anything and oh well I have a issue then when I ask to speak to a supervisor he hung up on me. How does a sh*tty person like that get hired clearly suzuki doesn't have standards.

Horrible customer service. I called about a recall and after waiting on hold for 20mins I finally get thru. The customer service rep cecil was a complete d ck. I told him my issue and he started acting like a a hole trying to be a smart a s s asking me what I want him to do then when I tell him he says he wont do anything and oh well I have a issue then when I ask to speak to a supervisor he hung up on me. How does person like that get hired clearly suzuki doesn't have standards.

I had ahuge problem in the new ciaz car model 2016, i purchase the car and after few days at 100k.m the maintainess department here in egypt discover that is aproblem in the fatise of the car and they told me that they do not have these spare part in Egypt and they will import it from Japan, till now the spare part didn't arraived and i cannot use the car till now, i hope that you can help me in my problem, when i purchase these car i trust suzuki company as aglobal brand, your partner here in Egypt demonies your reputable and your name.

I am very upset that my 07 forenza caught fire as I was driving with 3 children strapped in back seat and Suzuki has left me without a car and says it's going to b 5 more days till mine is fixed..

I went yesterday to COYNEPOWERSPORTS bike dealer in Imperial Valley, California to buy the 2016 Burgman 650 but I was told by the managers and sales person by the name of Fabian that they will not bring any Suzuki Burgman to the store and that if I want the bike I will have to pay a deposit. Unfortunately this is the only bike's dealer in Imperial Valley. Terrible experience trying to buy a Suzuki bike.

Dear

I purchased SUZUKI WagonR-VXL Engine At the time of purchase the representative of Suzuki Azim Motors Islamabad, Paklistan named NAJAM and RANA ABID made a commitment that i will get seat covers, floor mats, mud flaps and steering covers. They provided me the floor mats, mud flaps and steering covers at the time of payment for the car but for the last 1.5 months they are just making lame excuses that seat covers will be available after next week and this practice is continue since i purchased the car from them.



Such behavior is pathetic and disgusting and calls for immediate remedy by providing the seat covers to me at the most earliest. This behavior shows that Suzuki Azim Motors Islamabad feels that the every single customer is just a stupid fool who just go to them for purchase and they attract them with their deals and them make some unfulfilled promise that the deal will be fulfilled in next week and that next week never comes.



Furthermore, Suzuki Azim Motors Islamabad representatives keep on calling me to visit and get the seat covers but when i reached at Suzuki Azim Motors Islamabad they simply say sorry seat covers are not available i may come next week. This is extremely filthy way the Suzuki Azim Motors Islamabad deal with the customers.



I hereby demand the most immediate remedy of pain and disrepect i faced for the last 1.5 months. It is the responsibility of PAK SUZUKI MOTORS to take necessary action in this connection as the Suzuki Azim Motors Islamabad has made a commitment with me and they failed to fulfilled that commitment. I need the commitment to fulfilled in true letter and spirit by providing me with the seat covers of SUZUKI WagonR-VXL at the most earliest.



Best

__________________

DR. SHAHID RAZZAQUE

Dear sir,
I'I'd like to complain about Suzuki dealer in Egypt modern motors..I bought a suzuki ciaz car few months ago the car is wonderful and I enjoyed riding it but unfortunately I had an accident and my car back was destroyed I went to the dealer to fix it and it had been there for a month now and every time I call they said they have no parts for the car and I have to wait.. Please take an action with them a lit of people complain also..at the end u regret selling ny Toyota car and buy ciaz because of the dealer

Since Suzuki left the North American car market my dealer in Brantford closed.

Terrible ,rude ignorant call takers .Can't get service for my Suzuki since they left the NA market.They won't ship parts to a nearby non suzuki service centre. They expect me to drive 2 1/2 hours for service.I am sorry I ever bought one.

My father suzuki alto clutch is broken,he is a pensioner,car is under warranty,but Suzuki says it's wear and tear,it only has 41000km on the clock,they expect him to pay 7500 rand what crap is this

it has been a month since i put my Suzuki Access 125cc for the repair service in Suzuki-motor-bike-services center at Moochikkal, Tirur, Kerala. Services center keep postponing the date citing that they are not getting the delivery of necessary spare parts. it is really frustrating wait this long for getting a minor body repair.

i would like to know why the stator on the Suzuki motor cycles is not covered under recall.

my 2006 boulevard c90t only has 18000 miles on it.

other people have the same problems with less miles and the customers say its not covered under warranty. this is unacceptable.

i would like you you contact me by calling me.

my phone number

I cannot believe the service I am received (or rather NOT receiving) from Suzuki Bryanston. My car was taken in for its first service on the 22nd of June, and one of their staff members crashed into my car. My car was damaged by their branch on the 22 June we are already on the 7th July and I have not yet had one call from their branch to advise if my car is being repaired or at least in for repairs. we have to run after this branch continuously with every query or follow up. This branch caused the damaged and I think this is ridiculous and unacceptable.

I have had my father call the branch , my fiancé call and myself and no one ever gets back to use with anything not even a courtesy call. I have been without any car for 3 weeks, jeopardizing my work as I have to leave at ridiculous hours to share one car and this branch just sits back and has no comment or response to the situation.

I have tried to get ahold of Juan Pierre the Director of the branch and he has not returned any of my phone calls OR my emails, what kind of service is this??

I have gone almost a month without my car, I think this branch should cover my car payment for this time as they have been careless and none of their staff members have bothered to even find me an automatic lend car ( A smy car is an automatic and they want to give me a manual I can only drive automatic), or waiver excess to make up for the incident... I asked for pricing on my current car, and NO ONE has yet again returned my calls or emails either in your sales team , so basically the entire branch , Service's, Sales as well Directorship have not bothered contacting me as the client who is not at fault here?

Dear Sir

I wish to complain against Suzuki Gixxer Bike Vehicle No. UP 78 DR 4129 and Chassis that I purchased on 18 November 2014 date and Kanpur My Suzuki Jarib Chowki with hard and cash. I am complaining because Suzuki bike are not running properly we are facing lots of problem with engine gear and other problem. We are mention problem here: meter Trip are not working properly, Engine Oil flowing on engine, Engine Sound Problem, Clutch gear are totally crashed, Timing Chain Problem, Magnet Packing Problem and Disk brake Problem it's the reason for dissatisfied. I am not satisfied with Suzuki Bike and My Suzuki. We are already complaint with Suzuki senior and my Suzuki Manager-Mr. Ramakant and Technical Person Wahid & Javed. I already complaint 2,3 time but my problem are not solve. I need to be new bike or return full cash money i don't want to open engine bike it's new so I want to be new bike otherwise I will complaint again My Suzuki and Suzuki in high court. So please resolve this problem.

Complaint Summery In My Suzuki.

When I first learned of this problem, I contacted with Ramakant Manager of My Suzuki on date: 26 Dec-2014. Second Complaint Date : 23 Feb 2015, Third Complaint Date : 25-March-2015 and Four Complaint Date :15 April-2015, 4 May-2015 at My Suzuki Jarib Chowki, Kanpur UP. I was told them that nothing could be done about my problem. I believe that this response is unfair because the reason you feel the company has an obligation to you. I would like a written statement explaining your company's position and what you will do about my complaint.

I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within days I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my receipt. I may be contacted at the above address and phone number.

I am not satisfied with Mr.Ajay Pall are Manager of Suzuki Motor Kanpur.


I am not happy My Suzuki Jarib Chowki dealership and Manager-Mr. Rajnikant and Technical Manager Mr. Ajay Pall. I am so tried with Suzuki motor bike services. I already submit our problem in head office Gurgaon head office via mail and call mail detail's are here. First Email- 25-April-2015 at 7:15 Pm, Second Email- 1 May-2015 2 :00 Pm, Third Mail-7 May-2015 at 2:38 Pm, Fourth Mail-8 May-2015 10:00 Pm and today i am submit our problem to Japan Headquarter.







Now my bike in service center it's already totally opened 4 to 6 time and now I don't want to open ignition bike so please help us otherwise I will be kill himself with bike and complaint agains Suzuki and after this situation nobody wll not be purchase Suzuki gixxer bike. I am still waiting for valuable price.

Hi sir this is SHASHIKANTH C PATIL



I given service for my car one month back till date they are telling that spears is not available if call to costumer care that is not Maruti Suzuki problem if call to RNS MOTOR MARUTI IS NOT SUPPLYING PART MY CAR NUMBER KA50 9393 WHEN CAN I ACCEPT CAR WILL GET SERVICE AND MY COMPLENT NUMBER IS




I AM FROM INDIA KARNATAKA SHASHIKANTH PATIL

May 2015 -- Suzuki Philippines Inc. has the lousiest Customer Service Person that I've ever known!!! So full of excuses and very supportive of deceiving and unfair conduct of business inside Suzuki. What a pity for the company.

Suzuki service center Gujrat, Pakistan is giving very substandard services to its customers. The workers are non-skilled and non-professionals.

Suzuki malaysia hopeless.. Couldnt solve any problems.. Engine knocking and interior fittings rattling..

Even told me all cars nowadays like that one..interior all rattling..

Poor quality and poor service, regret buying Suzuki car. only giving you all the problems

i own a Suxuki Verona 2005 and I have it in the shop with the dealership and they cannot seem to fix the problem. My engine light contineus to stay on. I have put out over $400 on this car and the dealership states they have fixed it, however I end up taking it back as it is not fixed. Is this pa problem that exists with the Veorna and can it be fixed or not. I cannot afford to be putting money into it and someone tells you they fixed and basically they have not. What to do, what to do

Maybe the worst Customer service i've seen in recent years... Problems with the VIN # on my vehicle. The "support" person is vaguely paying attention to the call and then, proceeds to try and hang up ASAP claiming the discussion is going nowhere and Suzuki cannot do anything about the problem on my brand new vehicle..!? Not well informed on the subject. Doesn't try to get info. Just wants to move on to the next caller.. I suspect he's getting payed by the volume of calls...
Thumbs down, Customer service Suzuki.

i HATE my 2008 xl7 ltd. first the mpg suck. second i had to have power steering pump replaced 2x's, brakes all around 800+ dollars and NOW I NEED TO COME UP WITH 1800 SMACKAROOS TO GET NEW TIMiNG CHAINS!!! i HATE this car and the company. next car will be all American as there are dealers everywhere. i live in WI and Suzuki no longer exists here. oh, yeah, and i HATE the dealer. he sold me this car KNOWING he was closing the dealership within months. i am 65 yrs old on SS. there's NO way i can can come up with almost 18oo for repairs.

I Gave my Bike for Service they took 2 days to service the bike its a new bike first service and my complaint is they didn't do service correctly my bike gear shifting was hard i log a complaint about this while providing service to the service center but my problem was not done and "more they changed my rear tyre bike" & put some old tyre to my bike This thing happened in apple suzuki showroom near devagowda petrol bunk showroom waste showroom.

Would never ever buy any suzuki car again, the don't not only make strong, reliable cars but also have the worst costumer service support. I have some problems with my suzuki and have questions about that and they are closed got the holidays, called them on 12/30/14 and they are closed and will be back on 1/5/15!!!! Wtf the are talking about, what holidays? What holiday is on 12/30/14 or 1/2/15, there is no holidays on these days unless they make their own holidays. There are lots of other carmakers that show they care about their costumers who might have problems and need costumer support at any day given, at any time, suzuki.is only company that doesn't care about the costumers, they don't care about someone who need help with his or her suzuki car. They only care about themself and only themself, for them having fun and having good time is more important than taking care of their costumers, I chose to buy their brand of car and they give you hard time for that, that is how thankful.they are!!!! The most lousy car company ever, stay away!!!!

This Is my first new car experience Iam 56 years of age and been in the motor trade for 10 years.

Bought brand new Suzuki Vitara Urban from MELVILLE (HOLDEN) SUZUKI (Perth) in November 2013 and was compelled by the sales person to get only genuine parts fitted PROFESSIONALLY BY SUZUKI, as I wanted a TOW BAR.

Feeling this was good advice I went along with this paying $880 extra.

Wasnâ??t long after I started to realise something was wrong as for several weeks driving in heavy traffic I had a number of times were put my foot on the brake quickly and the cars at rear nearly hitting me. Not realising till I had moved my car one night only to understand I had NO TAIL, PARK, BRAKE OR NUMBER PLATE LIGHTS. Nothing! Imagine this, Bison brown coloured car (nearly BLACK) driving at night and early mornings absolutely no illumination what so ever.

Thus my saga started��

Sent email immediately to Suzuki booked car in next day first thing in the morning. Told â??service advisorâ?? felt must be prob with relation to towbar fitted, ignoring my request to get it checked out properly he himself replaced a fuse and to my disgust and refusing to listen sent me on my way.

I have been in motor vehicle trade I know fuses especially on a new car donâ??t just blow.

To say the least it blew again 30 mins later, I took car straight back. They put car in service area this time. What they found was the whole tow bar wiring harness was not secured and had chopped out by rubbing on the rear muffler and chopped the wires, which caused a short circuit. Professional service yeah right! Was to just tape up the wires with electrical tape and NOW SECURE WITH ELECTRIC TIE to hold down the harness.

Got car home to check, I was appalled repair on my new car they just patched the wiring and I notice that also the rear bumper panel was flapping in the breeze and not secured to anything?

Very very long storey to all this as it had taken me 5 months (till May) to get this sorted as I wasnâ??t quite sure what they did and they were trying to persuade me all the time things were right and I didnâ??t know what I was talking about!

Turns out their professional fitter trained by Suzuki fitted the tow bar and not only didnâ??t secure the wiring harness he CHOPPED OFF THE REAR SUPPORT BRACKETS that hold the rear bumper panel so he could get the towbar in place.

I had the SERVICE ADVISOR, and the DEALER PRINCIPAL all lie to me!

Dealer principal did say to me â??I wonder how many other cars that mechanic did, that he stuffed upâ???

Now comes the SUZUKI CLOSED DOOR POLICY you must be aware of if buying a new car.

No Manager in the organisation here in Perth or eastern states will offer someone higher to help freely and forget about contacting SUZUKI JAPAN as I tried (could not find an email anywhere! so sent photos and 5 page letter) and to date no answer.

I asked help from Sales Manager, all I got was Iâ??ll get back to you? NEVER DIDâ?¦

Suzuki emails â??WELCOME TO THE SUZUKI WAY OF LIFEâ?? I responded to them saying I had PROBLEMS, after several attempts and even getting a local person from Suzuki could not get anyone to help or take me seriously thus why it took so long. (5 MONTHS)

Melville Suzukiâ??s â??Service Managerâ?? didnâ??t want to know me or help I took car back to get sorted and to secure the back panel, their mechanics cut 2 one inch pieces of water pipe and secured by drilling it to the tow bar and tapping in two large screws. HALF ARSED JOB NOT PROFESSIONALLY DONE!

When I complained to DEALER PRINCIPAL tried offering me $1000 to walk away sayâ?? itâ??s probably stronger than the original.

After an exhaustive search on â??googleâ?? I found a host of Managers even the top man himself, I sent emails to all of them the only one to answer me was G.M. TONY DEVERS AUSTRALIA SUZUKI his email... [email protected]

Finally he understood my dilemma after many photoâ??s and many many emails

I took car back for repairs it had to go to a panel shop were the â??struts to hold the rear panel were welded backâ?? and a brand new tow bar and wiring replaced, without car for a week. Again I had to keep asking how car was going as their service people found it not necessary to contact me at all and when I did contact them only to be told your cars not here so canâ??t tell you much more.

After exhaustive emails to Tony Devers and the lies and deceit of phone calls and sms to me that never happened and the absolute poor service in general I had received from

MELVILLE (HOLDEN) SUZUKI, I had a final email from Mr Devers to quote me!

â??I can assure you that independent research companies, employed by the total Automotive Industry, judge Suzuki customers as the MOST satisfied in the Industry.â??

â??I am very sorry that you are the exception.â??

IAM NOT IMPRESSED THAT I AM TO BLAME! I uncovered the POOR WORKMANSHIP, NON PROFESSIONAL SERVICE and brought to attention the lies and deceit from

MELVILLE (HOLDEN) SUZUKIâ??S management team.

There is no such thing as â??professional serviceâ?? if you have trouble!

So be warned if you are buying or bought a new car.

There is no supervision of mechanics that the job is done right!

SUZUKI AUSTRALIA doesnâ??t want to hear your complaints.

But rather send you countless emails to ask â??how happy you areâ??! NOT HOW UNHAPPY YOU ARE?

All the Suzuki Managers OUTSIDE THE DEALERSHIPS are off limits to the public, god knows what they are getting paid for!

If you have a Grand Vitara or such and a tow bar was fitted, check the rear panel to see if it is loose or take it to someone like RAC to get help and advice.

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