Telus Positive Customer Service Ratings - page 2

I have been with Telus for 8 years now and the loyalty is paying off big time. I like that you can call them anytime and get an agent on the phone within a minute - a service I cannot get from any other company. I make some crazy requests for plan changes and they're always happy to help out. I really like Telus and will stick with them as long as they keep taking care of me.

I really love TELUS, I always have a great time when they answer my calls and questions, I don' know why this racist guys are giving bad scores to TELUS, but at the end help is not from who comes from, is what they do to assist you and keep you happy, they helped me to save $300.00 every month, but I had to cooperate with them understanding that If I want something better we need to invest on that as well, as a business professional I love TELUS and the way that they always try to keep customers happy, the rest of the business clients should understand that investment on a good company will keep they business strong years and years

I want to break the bad habit of only posting negative reviews (nothing fuels action like a desire for revenge).
I have used telus for years and every time I call to discuss my plan, change phone numbers, etc. I have wonderful experiences. I can honestly say that I have never had a bad experience on the phone with a telus agent- they are all remarkably kind, helpful, efficient, and excel at customer service. I just called in because after switching to a new phone plan, the fees were a little higher than I anticipated. The call was answered immediately, the woman had my plan information in front of her within seconds and talked me through a better plan option. She then reduced my previous month's fees to reflect the cost of the new plan and saved me $20 from last month, completely unprompted. Again, in terms of customer service, Telus has it mastered and I very much appreciate it.

I recently moved my Edmonton phone service on February 17, 2015. I have to say I was very impressed with every one of the TELUS employees I had contact with, from the service rep, Frank, who took my order in Montreal to the technicians who did the premise visit. They were all very knowledgeable, pleasant and well-mannered.

We had a terrible ice storm a few weeks ago and our land line was damaged. We did not realize the extent of the problem until the next storm knocked down a tree and we could not call out during a medical emergency. I called Telus for a repair call and they said it was going to take TWO MONTHS....Which is illegal under our federal communications laws. I pointed this out respectfully, and they conceded that a delay that long was in fact breaking their own communications agreements and rules. They then called me back and said there would be a service call ASAP, and only going to take a week. Yay. When the tech stopped by I was immediately impressed with his energy, respectful manner, and skill, he strung a new wire, replaced a few connections at the box, and the whole time had me laughing and smiling...Score for Telus, you have an amazing employee that is in our area (Burns Lake), and his professional polite manner is a welcome change in the "realm of telus", as we have had some difficulty in the past with their Mobile customer service.
So kudos to the young man that fixed our line, and I hope you read this and reward him appropriately...
Thank you, Jonathan Palmer, Burns lake, BC.

Telus gives my family, World Class Customer Service. Telus employees must really like what they do as it shines through during a call.
They are in my opinion. . .
The very best, always treated me more than fair.

I called Telus for help when a power outage came and a tech support associate, Subu, answered and was knowledgeable, helpful, curteous and patient until the issue was resolved. Well done.

Ive been a telus custmer fir 7 years. They are easy to gey a hold of and I quickly get an appt. My internet is fast. Their tecnicians are personable, efficient and helpful. I have nothing but positive reviews.

Telus customer service has always done the best to give me the best offers or price match others.

Their loyalty department is very polite.
Telus is a good company and has one of the best customer service just behind wind's thou

We have our internet and phone with Telus (recent). The technicians we have phoned re: any problems we've had with our computers and TVs has been excellent. We love their excellent service, their excellent technicians, love dealing with Telus. Thank you so much!

A friend of mine just had a fantastic experience with Telus. She is on disability and could not afford her current service. They bent over backwards to arrange a special promo for her to help her out. I just switched to Telus for our internet as I was getting fed up with Shaw's arrogance and prices. I vowed I would never switch to Telus because their customer service was so awful. It looks like they may have learned their lesson from all those years of complaints and lost revenue.

Telus guy spent like an hour with me and my wife showing us how new tivo cable box thing worked, then talked to me about internet speeds and such. Was very polite, but most of all when i wished him a merry christmas he said it back, yet if i say merry christmas to shaw its like a swear word lol.

Have had my home phone, internet and TV with Telus for many years now. Just called to make some changes to my TV channel selection and service was excellent. I didn't wait more than a minute to speak to an agent who was extremely helpful and very professional. Good company.

Just got my new BlackBerry Bold and was a good experience overall. I went to a store not online.

I've been with Telus for quite some time, both for cell phone as well as land line. Previously, customer service had been weak but over the last few years, I've really noticed an improvement. I've seldom been on hold, they respond to my concerns and have problem-solved technical issues to total satisfaction. When I've called about a billing issue, even if it's something that was my own fault (like a late or missed payment), they've been very helpful and understanding. I find that compared to Shaw, they are head and neck above Shaw in terms of customer service.

The only thing I don't like is the need for a longer term contract to get really great pricing. I prefer to have more flexibility than a three year contract.

CUSTOMER FEEDBACK – LETHBRUDGE – March 01, 2011:

Please extend my Thanks and appreciate to Mr. Larry Boulton, Telus Repair Technician in Lethbridge. Nice to see that Telus still has craftsman who will go that extra mile to satisfy their customers.

On Feb 28, 2011, ALL my telephone service was terminated (cut off) at 09:00 am.
No dial tone – cut off 100%. A trouble ticket was logged and my appointment was set for March 01, 2011 at 11:00 AM

This is where it gets interesting.

On Feb 28, 2011, I approached a Telus technician who was working in the main junction box coming into my area (Tudor Estates) . I discussed my problem that my services was terminated – 100% dead, no dial tone coming into my house (outside box). Naturally I expected him to look into the problem, giving him my name, phone number etc. Sad to say…nothing was done, he did inform me that my ticket would be in the system. This was Feb 28, 2011. In my opinion NO extra effort on his part.

On March 01m 2011, I once again approached a Telus Technician working in the same location, main junction box coming into my area. “SAME problem was explained to him.

This time it was 100% different, he listened to my problem, requested we sit in his truck as it was –30 below with north winds (wind chill –40). After making a couple calls, testing via his laptop, we proceeded back to the junction box. Someone (Telus) had removed jumper wires, which supplied the necessary dial tone to my house. Larry ran two wires, tested the connection, and followed me to my house, ensuring that all service was restored. Customer 100% HAPPY!

Please ensure Larry Boulton is informed of action on March 01, 2011 at 10:00 AM and
how much I appreciated his efforts. Good craftsman are hard to find and keep.

Thanks in advance

Lawrence Lavkulik
14 Tudor Blvd. South
Lethbridge, Alberta
T1K 5C1