The Hartford Customer Service Complaints - page 2

BEWARE! This is the worst insurance company ever! Don't answer phone, don't return calls. Don't have enough adjusters. Hartford HO insurance is the most horrible experience imaginable!

Have Had 4 To 5 Conversations With This Company. In My Opinion Right Now Very Hard To Deal With And I'm Shopping For New Insurance Company Who Will Give Me The Service That I'm Paying For. I Don't Excepect This Rating To Go Anywhere But Its Great To Vent And Reach Out So Others May Not Have Same Problems As I've Had.

I am a 27 year Hartford Worker's Compensation claimant, for 25 1/2 years I had been thoroughly satisfied with the services provided by The Hartford and if I had been asked in a survey to grade the people fronting the corporation, I would have given a score of 100 percent, or excellent, PERFECT. Any problem I had was always resolved inside of PMSI, and was not thrown into the lap, or laps of 4 or 5 Hartford representatives.. In, March 2013 the CEO then, Liam Mcghee took everyone using a company that was then named PMSI (recently a merger has changed the name) for medications and placed us with a horrible company, called EXPRESS SCRIPTS (Hartford Employees who have to use it, hate it as well).. Express Scripts has not been able to find me in their system, several people at The Hartford became involved over time, and although that single incident was resolved, the problems with Express scripts continued and persisted on, until I stopped using them in early 2014.. BUT, The Hartford Insurance company has a contract with Express Scripts using them as the Administrator authorizing prescriptions & payment. Every single medication with a prescription that my Doctor writes is TURNED DOWN for payment to the local pharmacy... I am then forced to phone my claim Rep with the Hartford to override Express Scripts TD, and any prescription that maybe approved is only authorized for 30 days despite my Doctor's request for 90. It is my view that if Express Scripts cannot get the business, then they have been authorized by someone within the Hartford to only fill the script for 30 days, unless overridden by a manager with the Hartford. It is a fulltime job a few days per month dealing with Express scripts! PMSI has a beautiful pharmacy management program/software that makes prescription management a no-brainer, easy peasy... Express Scripts is an effing Nightmare.. I wish Mr. Christopher J. Swift, age 53 would weigh the consequences of poor quality service provided by Express Scripts to claimants and employees. The cost to The Hartford over the long haul is turnover, and retraining within the customer service ranks all caused by upset claimants who blame the employee, wrongly I might add.. It makes me a nervous wreck trying to get a prescription filled these days, think about what a half dozen scripts does to me.. warmest regards, Big fan of The Hartford, Hater of Express Scripts!

My comments pertain to the customer service provided by the claims department. As a customer for several years and am amber of the industry for twenty seven years I was appalled at the inadequate service, the attempts made to "appease" the customer and the final judgement of the claim despite the appraisal of a third party. The original claim representative indicated the processing of the was dependent on who reviewed the claim. The claim representive took several pictures of the damaged property and indicated he would do his best to get the claim processed for a new roof. He then stated my words were mere here say. I have no need to falsify my statements since I understand ethics and honesty as an insurance employee. The manager of the department indicated he would send an enigineering consulting firm to visit the premises to "appease" me. The engineering retained the same position as the The Hartford. My consulting firm reviewed the property and indicated a new roof was necessary. Since my family lives in a subdivision with an active HOA a patched roof is not aesthetically pleasing nor permissible. The engineering firm used by the company has very poor comments by customers and customers were consistently denied claims. As a result of the process and the integrity of all persons involved I could not recommend this company. Hopefully changes will be made to increase the customer service and financial integrity of the company. An insurance company on this path will not remain financially stable and prosper.

This is in regards to the customer service i received through one of your "partners". I am referring to AARP. I called about auto insurance and the agent on the other end attempted to strong arm me into giving up the name of the other people in my household and said it was part of getting a policy. I refused and he continued to pressure me. Really??? This is what your company stands behind? Not one insurance company i spoke with required this information. I look forward to sharing this with everyone i know.

I was to believe your Co. provided Ins for drivers of cars and etc. I had Ins with your Co. for a long time you seem to be more interested in credit ratings, rather then a persons needs for coverage I have a ten year span no wrecks or tickets, and still my premiums get higher.

So, I pay for renter's insurance and for what? Nothing! The Hartford renter's insurance group is an unbelievable JOKE!! There is not an email address to get a hold of anyone,they deny perfectly legit claims and it makes me wonder if this is even a legit insurance company.

The Hartford has been terrible to us. I was hit by an uninsured motorist (18 yr. old texting) while stopped and ended up with serious concussion, neck and back injuries. Two years later and no offer of settlement. I had to hire an attorney and fight like hell, then divide the settlement with the attorney because of them.

Now because of this claim they had to pay they are canceling our house insurance because of "moss on the roof" that was removed and proved with pictures.

This was thru AARP and I will let them know what happened and they should NEVER recommend the Hartford for seniors or anyone else.

How in the world do you find an email address for customer support? Or do you even have one?
It appears you have done your best to avoid making this info easily available

It was Joke of a customer service. They have a system installed where they call back the customer as soon his que his over to end call wait time. They call me back after almost 13 mins. Then when I thought I would be able to address my concerns they put me on hold again for 27 mins and 34 seconds after which I hung. Never seen such long wait times and such useless application of technology.

I had to replace my roof because of storm damage it cost me 14,000 dollars. The Hartford inspecter said the repairs did not meet my deductable per his inspection. I had three other roofing companys look at the roof one is my best friend he also said it needed to be replaced. My deductable is 2,500.00. This cost will not include the damage to three rooms where the ceiling needs to be repaired because of water damage. My home is my investment, The hartford could care less I will be sure to tell everyone I speak to about how terrible there service is.