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Toshiba

Customer Service Ratings and Comments

Toshiba is ranked #191 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 24.77 out of a possible 200. This score rates Toshiba customer service and customer support as Terrible.

NEGATIVE Comments

27 Negative Comments out of 28 Total Comments is 96.43%.

POSITIVE Comments

1 Positive Comment out of 28 Total Comments is 3.57%.

Issue Resolution

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Product Knowledge

Terrible Overall Customer Service Rating
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  • i recommend not to buy anything toshiba or send it in for repairs becuase they will lose your package in the mail it took me 3 weeks just to receive a box for my laptop and now they lost it in the mail

    Anonymous 3/11/10 1:45PM

  • My windows 7 upgrade was approved in October, yet was never delivered. DHL claims it was undeliverable due to a missing apartment # and the package is at their distribution center. I've sent more that a dozen emails to Toshiba, and have gotten a range of absurd responses (it's been delivered, call dhl to update the address, pls provide a different mailing address to avoid issues, etc). Adding insult to injury, when I try to track my package, on the toshiba upgrade site, it is showing my apartment number.
    i spoke with customer service who informed me email is the only way to work with the 7 upgrade dept. how nice

    Bobanky 3/11/10 7:20AM

  • I asked Toshiba computer tech support for the maximum memory capacity of one of their notebook computers, and their answer was, "one six oh gee bee" (160GB), indicating the person was clueless about Toshiba computers and all computers in general.

    Another time, I asked about a computer component listed in their exploded diagram and parts list, but Toshiba didn't know what I was talking about, nor could they find the diagram or parts list, and they asked me to e-mail them those documents.

    I was once tried to speak to management about the poor quality of tech support but had to deal with an arrogant yuppie who was equally ignorant but had an ego about 100 times normal. When I asked to speak to his superior, he replied, "There is nobody else; I'm the top of the top."

    louie notck 2/9/10 4:33PM

  • Horrible service. Received laptop in Oct. 2009 still no windows 7 upgrade as promised. Contacted them several times. Getting the run around and darn tired of it.

    appmos 2/9/10 9:42AM

  • Absolutely the worst customer service I have ever recieved. I sent in my laptop for repair and they lost it. After a month of phone tag and attempts at reaching a real person I was finally reassured that a replacement would be forthcoming. That was over a month ago. Going on 3 months without my laptop and it is quite apparent from my discussions with "customer service" that they could care less. DO NOT BUY TOSHIBA PRODUCTS! If anything changes I will let you know.

    Mdowdy 1/26/10 6:24PM

  • 20 bI have never bought an item of which i thought was good quality and been so let down within 2 months of purchase1 because it was bought from a reputable home shopping catalogue company should have nothing to do with the shoddy afterservice i have received. I could have gone to any number of high street companies and purchased a cheaper model, however I spent £200 more for something that I thought was far more superior! Wrong!I would be very grateful for some kind of redress...

    r sutton 1/26/10 4:06PM

  • I purchased a Toshiba Satellite 300 in Aug09 from BestBuy. The laptop crashed all the time. BestBuy will only exchange their product within the first 15 days. I brought the laptop in for repair twice, they reinstalled Vista and ran diagnostic tests, but cannot find the problem. I upgraded to Win7, but the problems got worse. This machine is unstable.

    I have been trying to speak to a case manager since Nov09. Everyday I call to speak to a case manager to get a replacement for my replacement.

    It is the most frustrating and worst customer service I have ever dealt with.

    Anonymous 1/25/10 7:50AM

  • I bought a 52"DLP in 2007. The bulb has been replaced 4 times in 3 years. I notified Toshiba about this problem while the TV was under warranty. Replacing a bulb 4 times in 3 years is not normal I am told. Now that my TV is no longer under warranty I have to pay for a replacement bulb. I recommend to any one not to buy any Toshiba TVs. I work for Best Buy in Home theatre dept and I can assure any one the sales of Toshiba TV will go down in my store, Never never buy a Toshiba TV its crap! They do not support their product period.!!

    sillk007 1/24/10 5:15PM

  • I am speachless at the way TOSHIBA handles their customers. I bought a laptop and had to send it in for repair. It's been a month now and my part is not due in for another month. I have tried asking for my money back but of course I can get no where. There must be something, we as consumers, can do about this company. I will never, ever look at a TOSHIBA product again and I will spread the word loud and clear to everyone I come in contact with not to buy TOSHIBA products. I will also tell every person I see in every store in the computer section or where ever not to buy from this company. This has been the worst experience I have ever had with a product. They do not stand behind their product and neither should anyone else.

    Anonymous 1/19/10 1:43PM

  • toshiba customer service all they do is just sit on their desks and deny responsability of they products and just get money off of the company name

    sandbagboy 1/12/10 1:16PM

  • I sent my computer to repair and every time I call it's on "hold" and they say the only thing I cando is just call and call (they really told me that word by word) and they told me that I could complain but that it would be USELESS.. I can't refund because of their "policy", I can't use my computer, I have no limited date to receive it.. wow.. I cannot believe it that such a big company could do this.. I have seen many other puchasers from toshiba having a lot worse situation than I am. TOSHIBA needs to do something to gain their responsability back.. we have no trust in them and many more would have less if this goes on.. and then no one would even look at your products anymore!

    TG 1/12/10 1:11PM

  • Husband has tried over and and over to get update on computer that was sent in for repair. He has been been hung up on twice by customer service, waited on phone one night for one hour and 37 minutes on second call, no one ever came back.We still don't have computer which is a Christmas gift for one of our daughters :(. Still have no clue as to when we will get it back. No one will call or e-mail us back. Sorry customer/tech. support. I bought 2 of these computers and planned on buying another glad I didn't.

    Marie 1/11/10 7:47PM

  • getting a windows 7 upgrade for my toshiba laptop is a real hassle. they've got my money, but i've received no approval receipt or confirmation. i've informed them of the situation, but no reply.

    magisterosa 1/6/10 7:45PM

  • My computer stopped recognizing my CD ROM drive. My warranty expired 2 months ago. The customer service is absolutey useless after the warranty expires. The answer to everything is "Do a system restore." I will never buy Toshiba products again.

    Engineering Student 12/13/09 1:37PM

  • Toshiba changed their warranty on CD/DVD repairs on their laptops. I was told I could no longer take my laptop to an authorized repair dealer but would have to wait for a box from Toshiba and send my computer to KENTUCKY for several weeks to be repaired. I wasn't notified in advance that they changed the policy and my warranty expired without resolution. I will have to pay out of pocket to fix the problem. Also Toshiba Customer Service SUCKS. They answer phones in another country and you have to repeat everything over and over. I will NEVER BUY A TOSHIBA Again!

    KATTALESTV 12/7/09 11:05AM

  • I purchased a Toshiba lapTop but My problem its not My laptop. Its ok I have some problem in My laptop it will solve.
    But I have complain about the customer service in Bahrain about the reception staff , about the way that she took with the customer, she don't have any respect for customer also she shouting at me in the phone when I was calling to ask about my lap top. I just ask in a normaly if my Lap top is ready or not, because she told me will call you, but I did not received any call from them. And then she shouting at me with high voice that it will take a five days more. its ok if she took nicely with me.

    Thank you

    Um Isa 12/5/09 8:07PM

  • I had a Toshiba laptop, which was sent to their local service partner in Bangalore for repair work. It came back in worse condition (after paying the examination/estimation charges). Now they are not even willing to give a receipt that they have taken payment from me. It is truly disgusting that a company like Toshiba is setting such standards for customer service...

    Service from Toshiba 12/4/09 11:44PM

  • I purchased a Toshiba Satellite laptop from Brandsmart USA. Right off the bat, I had problems with it. The first problem is that Toshiba and Microsoft partnered together to screw the consumer out of a fully licensable Office product. They install a home and student 60 day trial version. Only has Word, Excel and one note. Doesn't even have Outlook. In order to upgrade, you first have to purchase a full license ($149) then have to purchase an upgrade to the standard edition (up to $ 300) Then on top of it all, the laptop comes with Windows Vista Home premium and the box contains a certificate (brochure) that states on all 4 pages that this laptop is eligible for a free upgrade to Windows 7. It then tells you that you can call to register over the phone, which I did, then a few days later I get a call back stating that they need more information. I was given an email address to send the info to. I was then notified to fax all the information over. In my numerous calls to Toshiba Tech support, the agents kept reiterating that the upgrade is free and the shipping is also free. After about three weeks, the superior agent on the floor is calling to tell me that I haveto now go to their website to register my product and PAY A SHIPPING FEE of $ 11.25 for them to ship me the disk that was promised to me. The brochure did not on any page state anything about a shipping charge. They now refuse to send me the disks. I am going to find out from my attorney if this is a case of misrepresentation, concealment and coersion. So far, it is going on the fourth week and no resolution. I am so fed up, I am returning this laptop and getting another brand. This laptop in its current state is useless to me. If Toshiba doesn't stand by its products and accommodate its consumers, then I will not stand by their products and will not recommend it to my friends family members or colleagues in the future. My programs for Architecture are configured for Windows 7 base operating system, and will not run efficiently on Vista.
    I am totally disgusted in Toshiba and its lack of customer support.

    erichtroy 11/19/09 9:06PM

  • I have recently purchased a 300d and am trying to register online for the promised free windows 7 disc. My purchase was Oct.4 09
    I can't get any decent help on line. I called Toshiba & they said go to www.toshiba.ca/windows 7 upgrade. This was no help; frankly, I am quite pissed at your so-called help lines etc. Your websites suck as well. Is there anyone that can give me a straight answer as to THE ONLINE REGISTRATION SITE FOR THE TOSHIBA FREE WINDOWS 7 DISC TO BE MAILED TO ME1

    Anonymous 11/4/09 9:08PM

  • I originally purchased a Toshiba laptop from Best Buy in August. It came with the 64-bit Vista Home Premium operating system. Come to find out that some of the software I needed to run did not work on Vista 64-bit so I called Toshiba Customer Support requesting that they change my operating system from 64 to 32-bit. They were not able to accommodate this request and I was okay with that. The customer service person I spoke with was professional and courteous so I didn't push the issue and went to Best Buy and purchased the 32-bit version of Vista Home Premium. I had to purchase the full version rather than the upgrade since I was in effect, downgrading.

    Well now it is Oct 22 (the release date for the much anticipated Windows 7 operating system). I was provided with a free Windows 7 upgrade with the purchase of my laptop. I called customer service again, requesting that they send me the 32-bit version rather than the 64-bit version and again they said they could not do that for me. I am frustrated and disappointed. I've purchased many computers over the years (mostly from Dell). This is the first time I've purchased a Toshiba. I'm surprised at the lack of willingness that Toshiba has in helping me with what I would consider to be a fairly simple (and inexpensive) request. It seems to me that it would be in Toshiba's best interest to make this accommodation since this has the potential to either develop or ruin a new customer relationship.

    Toshiba has so far put a bad taste in my mouth. I am what some of my friends consider a "go to" person when they have questions about their new computer purchases. I will never recommend Toshiba. Not because the hardware is of lesser quality, but because their (lack of good) customer service makes it worth spending a little extra and buying from Dell and knowing that if I have problems, I'll be taken care of. This is the kind of mistake you only make once. Shame on you this time Toshiba. Next time, it will be shame on me.

    squilmi 10/22/09 6:09PM

  • HE REFUSED TO GIVE THE KEY FOR MICROSOFT OFFICE WHICH MICROSOFT EXPLAINES WOULD BE WITH THE MANUFACTURER...HE LEARNED THE HARD DRIVE FAILED WITH 2 MONTHS LEFT ON THE WARRANTY AND COULD NOT CARE LESS... MY BUSINESS ASSOCIATES, COLLEGE CONNECTIONS, FRIENDS AND FAMILY WILL LEARN OF THIS EXTREMELY NEGATIVE EXPERIENCE WITH TOSHIBA...AND I DOUBT IF ANY WILL TRY YOUR PRODUCT IN THE FUTURE

    BUYER 10/19/09 8:42PM

  • I have a toshiba 32 inch LCD tv the picture stopped working after 16 months, repair is 350 dollars Toshiba basically told me that there is nothing tehy will do to help me.
    it is out of warranty and thats that.

    800 bucks for a TV that broke after 16 months
    shame on you toshiba

    Anonymous 9/21/09 8:58AM

  • To whom this may concern:
    My name is Ben Dittman.
    I just sent you one of my laptop's for repair , apparrantly the screen went out on it. This particularly laptop had the same trouble about 3 weeks after I purchased from Office Depot . At that time they were able to just pull the battery out and restart and every thing went back to normal. Anyway my wife says she recieved a message from your repair center that the repair of my machine was not under warranty and that either it would cost me close to $ 500 to repair or you would be sending it back to me. I just want you to no I will never buy another toshiba product. I guess since the one year warranty that I purchased with the price of this laptop was not honored then I will be reporting this all media outlets that I can. BBB , Forums , chat rooms , personal friends and family .
    Dissatisfied Ex Customer

    Anonymous 9/19/09 6:40AM

  • Hello. my name they is [Blachoy] Efi. and remain in Greece. I have bought for two months [tosiiba] and have despite a lot of problems and from the delegation here unfortunately I do not have by no means good confrontation. I will write you somebody from the problems
    1. from the first day was absent the wi- fi in order to I enter in internet

    2. afterwards from one month roughly they made me replacement of hard disk
    2. it is late despite a lot spring and before the replacement and afterwards
    3 while it functions suddenly the keyboard does not make nothing - it stops it functions.
    4. The font suddenly changes from her abbey.
    5 afterwards service had made me scratch in the screen of computer.
    6. I believe that it functions more badly.
    apology for English!
    other I am despite very dissatisfied. I have taken despite a lot of telephones and the confrontation they is carpets. I wait for above two weeks telephone to take me one person in charge. I am architect and the computer they is tool of my work. I request you I want I find a solution. i I do not want a computer that from the first two months has removed from me such damage. I believed that you were reliable company other unfortunately we do not show me such something. say to me the all technicians that he has virus. [ok] I do not function first time of computer. also I lost also my files but also the all programs of my work. also and [antibairoys].I again called I spoke above one hour with various employees. they said to me that me will take behind somebody up to the evening other did not call no. other unfortunately nothing. I do not bear other this your climate of behavior.! I hope to have a answer from you. exists also other way however i lost my work who will compensate me for this. I am architect and lost despite very good work it did not work this keyboard they is unacceptable. and I do not have from you a correspondence. I think of taking also lawyer.

    satellite A300-11 9/14/09 11:01PM

  • I have purchased a 52 inch toshiba television from buy digs.com. The set worked for eight hours and when The toshiba repairman came to repair it I was told that it would take three to four days to repair it. The television is still not working and it has been almost a month. I will never purchase another toshiba product.

    Anonymous 9/5/09 7:02AM

  • Toshiba customer service varies widely by department. Their TV division was quite good, like a Japanese company back in the 1970s, while their computer tech support was good for software issues but almost incompetent for hardware. Their lowest level computer hardware "technicians" didn't know even the most basic aspects of computers, an example being one person who thought that disk drive capacity and memory capacity were the same thing. And in a case where I referred to a component on the parts diagram, the "technician" could not find the same diagram and asked that I e-mail it to him. I couldn't get even slightly difficult questions answered until I spoke with third-level technicians, who were very grumpy. The only reason I had to talk with Toshiba "technicians" was because the company's computer website lacked any information beyond the very basics and had a ridiculously bad "Ask Iris" search function.

    lmc 8/7/09 7:28AM

  • Toshiba customer service is terrible. I have a DVD player that was used once. I can't get a human being on the phone and the recording doesn't help. When you get someone in a different department they're rude. Obviously the Toshiba culture. i will never buy or recommend a toshiba product again

    Anonymous 6/30/09 11:02AM

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  • Excellent help from a real person! Saved a TV return by identifying the set-up problem, staying on the line for the fix, and asking for a call-back if more problems. Great!

    bb 9/25/09 6:49PM



  Contact Information  
Customer Relations
888-800-6841
Customer Support Notebook PCs
800-457-7777
Television Support
800-631-3811
Toshiba Direct
800-316-0920
Warranty and Registration
800-240-7100
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