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Toshiba

Customer Service Ratings and Comments

Toshiba is ranked #243 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 23.39 out of a possible 200. This score rates Toshiba customer service and customer support as Terrible.

NEGATIVE Comments

57 Negative Comments out of 59 Total Comments is 96.61%.

POSITIVE Comments

2 Positive Comments out of 59 Total Comments is 3.39%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Terrible Overall Customer Service Rating
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  • toshiba is the WORST computer ever, i tried to play wow on it and it didnt work at all!!!!!!

    toshibahater 8/6/10 8:54PM

  • I bought the Toshiba Satellite E205 from Best Buy. After spending $1000 the computer started malfunctioning and would not boot. I called Customer service who told me I could drop off my computer at a repair center and gave me the address of the repair center. I went to drop off the computer and the repair center refused to take the computer saying that they did not do repairs because Toshiba would not pay for them. I tried explaining that I had an authorization number. The repair shop told me I needed to call Toshiba back and say they refused to take the computer. I called Toshiba back and the customer service manager (who spoke full English) apologized and said that a lot of service centers refused to accept laptops and I needed to mail the box to the Depot. I was angry that they wasted two hours out of my day, but there wasn't much I could do. At that point I mailed the laptop to the Depot. After they took 2 days to fix it I was excited to get my laptop back. When I got my laptop back, there was structural damage to the case (luckliy the LCD screen was OK). The computer booted, but the wireless would not turn. I called Toshiba immediately. They now claim they won't fix the computer because there is physical damage. THEY CAUSED THE DAMAGE! Now I'm in the third week of no laptop. There is a reason Toshiba's are CHEAP. I have learned my lesson. I would have been a satisifed customer if they had simply FIXED my computer, which is STILL under warranty. This is why Apple has such a good name. When my Apple laptop died and they tried fixing it once, they sent me a new one.

    David (dcsilver@hotmail.com)

    If you've had similar issues with Toshiba customer service, feel free to e-mail me as I plan on filing a formal complaint.

    dcsilver 8/6/10 7:49AM

  • I purchased a Toshiba satalite laptop from Best Buy in December 2009, in May the hard drive crashed. Sense I had not purchased a ext. warranty from Best Buy-I called Toshiba's service line. They sent me a shipping box for UPS. I placed the laptop(Still in like new condition except for the hard drive malfunction)into the box according to directins and took it to Office Depot the next morning for shipping. a few weeks later the Laptop was returned to me completly destroyed-the outer shell was crushed and the the screen shattered. When I called Toshiba's customer service they told me to call UPS, which I did. they picked up the computer the next day. After on month not nearing from UPS I called atracted the computer. UPS told me that sense Toshiba was the shipper(they bought the box and had paid for shipping)they had sent the computer back to Toshiba's Kentucky service depot. and had been sitting there waiting for Toshiba to respond. A few weeks later I recieved the computer back in the same destroyed condition. I called UPS again and within a few hours the Manager of the UPS depot in our area called me back. After exspaining the situation to him, he told me that he would have it picked up the next morning. It has now been one more month, now in mid August and after no word from UPS or Toshiba ,I called this guy back. After some research I was told that Toshiba had been paid for the damaged computer. I called Toshiba back and they said that according to their service depot the computer was origainally revied in the destroyed condition but there was no damage to the box so they returned the computer and will not pay me for my computer. So now I have no computer and Toshiba refuses to make good and they were paid for the damage.--I am going to have to get a lawyer and file a suit against Toshiba.

    Tangiman 8/4/10 12:46PM

  • I purchased a Toshiba 640GB external drive from Newegg in late May. Within days of getting the drive, formatting it for my MacBook, and using it for my TimeMachine backup, it starting getting errors. I had to run DiskWarrior on it more than once in order to bring it back to usable condition, only to have it crash again. Then I got readings that said it had physical errors/damage.

    I attempted to go on Toshiba's web site to get an RMA, but it would not process my drive's serial number, so I had to call them. I repeatedly got busy signals, so I started calling less and less. Finally, I decided to call the main warranty number, rather than the warranty service number, and leave a message; they never called me back. I realized that a few weeks had passed, so I called the service number again. Now I only get a recording that says to call during business hours -- mind you, I AM calling during business hours. When I call their main warranty number to ask for a different service number, the operator told me that there is none.

    By now, it has been more than 30 days, so I can't return the drive to Newegg. I'm stuck with a dead drive, no customer service whatsoever from Toshiba, and a computer that I desperately need to back up.

    Anonymous 8/3/10 10:09AM

  • Toshiba is the worst company to deal with. They don't care if you had your computer for one day or a month. please do your homework before you buy from them.They will not help you. Iwill never ever buy any thing from them again. If it looks good it's not.They have the worst customer service I have ever had.Please, please, please, don't buy toshiba, or you just wasted you money.

    sherrie 7/28/10 12:03PM

  • The worst customer service I have ever experienced. I purchased a P-500 satellite laptop for my wife. After 3 months it would no longer bootup. It was still under warranty so I sent it back for repairs. * weeks later, I'm still waiting. Their repair status site says it may take 10 business days, if the part is not available, its almost triple that now. The customer service rep even asked me if I wanted it returned still broken. Unbelievable, I've contacted the BBB, Consumer Affairs and The Governor's Consumer Office. I will fax a letter to their Tokyo Corporate office to see if I can geyt satisfaction, after that I will seek legal councel. I will never purchase another Toshiba product-- ever.

    Anonymous 7/21/10 10:15AM

  • My Toshiba laptop had a hard drive failure and a computer business tried to fix it, but they couldn't. After reading these comments, I'm NEVER EVER GONNA DARE GET ANYTHING FROM TOSHIBA EVER AGAIN BECAUSE OF BAD PERFORMANCE.

    NEVER GET TOSHIBA 7/9/10 12:35PM

  • Toshiba is not as thoughtful as I thought it would be. The store we got it from won't take it back and customer service will not do anything about it. They just want money and nothing but money.

    anonymous 7/9/10 10:50AM

  • My letter to Toshiba's PR agency, since they don't have the b@lls to list customer service email on their website.

    Dear Toshiba,

    I'm writing to express my deep dissatisfaction with both your company's product and its customer service. On May 12, 2010, I purchased a Satellite A500 series laptop from Newegg.com and was quite excited to do so. My wife & I are expecting our first child, and we anticipated many happy times using the computer to share our photo & video with friends and family. The Satellite A500 was far more computer than I'd ever used before, and I was also excited to see what it could do.

    On Monday, May 17--three days after I received it--the computer died. What was I doing to send this brand-new, high-powered piece of modern technology over the edge? I had it plugged into an external monitor via RGB cable and was playing a WMV file. One application, one external device, was all it took to push the Satellite A500 into blue-screen oblivion.

    First I called Toshiba technical support. They tried to walk me through a couple alternate start-up procedures, to no avail. The support person asked me to locate my recovery media. What? No CDs had been included in the box. He disagreed, and said my only option was to purchase new recovery media from Toshiba for $25. What could I do? I did this, and waited. A few days later, the three separate CDs--and I am DAMN SURE there were not *three* CDs in that computer box!--arrived. I called technical support again, and they explained what to do with the discs. No dice. More blue screen.

    At that point, Toshiba technical support advised me to pursue a return with the retailer. Now here is where I admit to my one mistake (other than deciding to purchase a Toshiba product from Newegg): I had thrown away the box. Foolishly I had dismissed the possibility that this nearly $900 computer would essentially self-destruct within 72 hours of receiving it. Also foolishly, I had assumed that either Newegg or Toshiba (if not both!) would stand behind the product, box or no, particularly since I'd also purchased a $140 extended warranty.

    But no. Apparently that 50-cent cardboard box is the most important component of the computer-buying experience. Because I had discarded it, Newegg would not accept a return, and Toshiba (which I called again after being shut down by Newegg) said they honored all retailers' return policies and hence would not accept a return either. My ONLY RECOURSE for this machine, on which I'd just spent nearly a thousand dollars, was to pursue a warranty repair. Indeed, as one "case manager" smugly informed me during one of my calls, there would be no further escalation of this case with Toshiba because she was, indeed, a case manager. I've met brick walls with better customer service than some of the people working in your call centers.

    Toshiba delivered a box to me for shipping the machine to be repaired. I sent it off on May 28, Toshiba received it on June 2, and now here we sit on June 9 and there's still no telling when I will get to enjoy the Amazing Toshiba Computing Experience. Yet another customer service representative told me this morning that the motherboard is being replaced, and the repair center estimates I will get the computer back by June 20.

    Meanwhile ... tick tock, tick tock. That's the sound of my original 12-month warranty, of which I'm reminded every single time I call Toshiba customer service. I bought the computer on May 12, and it will essentially be more than a month, possibly a month and a half, before I'm even allowed to begin using the machine. In effect, when I get the computer back, it will have a 10.5 month warranty on a new product. And believe me, I'm not optimistic that I won't have to use that warranty again, given this experience. God forbid I attempt to run TWO applications at once!

    Suffice it to say this will be the last Toshiba product my wife & I purchase. It won't make a lick of difference, but I should also tell you my wife's parents, who live in Florida, plan to purchase a new laptop so we can converse (and they can see their new granddaughter) over Skype. They were impressed, as I was, with the A500's specs and planned to buy the same machine. I will attempt in the strongest possible way to dissuade them from this purchase, given all that's happened. Meanwhile I'm stuck with it.

    Look, I realize companies have policies regarding returns and repairs, and I also understand that sometimes things happen, particularly with complex modern electronics like a laptop, that are nobody's fault. But I also expect a manufacturer to stand behind their products, particularly when one malfunctions immediately upon purchase. To offer a comparative lesson, someone here at work took his Apple laptop (which was a year or two old) to the Apple Store for repair. A week later he came to pick the computer up, and the technician told him that due to an oversight it had never been sent off for repair. That's not acceptable, this customer said. He works in web design and needs that computer.

    What did Apple do? They agreed to give him a BRAND NEW LAPTOP (after a shipping delay) to make up for the error.

    Do I expect every corporation to live up to this admittedly high standard for customer service? Of course not. But the example is still instructive, when placed next to my experience. The two philosophies could not be further apart.

    I fully expect this email to be glanced at and disregarded. But I wanted to make my displeasure known, and barring a miracle, you can expect this Toshiba customer to be a Brand Ambassador From Hell for quite some time.

    UPDATE: When we finally got the computer back, it would not recognize the built-in webcam. The case manager actually told us this probably happened in shipping and that we have no reason at this point to be dissatisfied with Toshiba's service.

    Pale 6/30/10 7:07AM

  • I can't even begin to express just how unbelievably non-customer service Toshiba is. I have tried to purchase a recovery CD from them. Paid my $24.95 for shipping and handling and was told in 2-10 business days I would receive the disk. Well that was 13 days ago. I called two days ago to get a status update; only for the customer service rep to tell me that it's en route. HAH! Here's where it all breaks down.....You are required to give a physical address when checking out, no P.O. boxes allowed. This would make one assume it is shipping via FedEx or UPS right? WRONG! They start with DHL who then hands it off to the US Postal Service. Does anyone see a problem starting. Remember the whole NO PO BOX issue. Well, I live in a really small town with NO home delivery service. PO Boxes only. Now sometimes we still will get our mail because the gals all know us, but for some reason after being given to the postal service in Federal Way Washington the item ended up in Forest Grove, Oregon, an ENTIRELY different state than where it was addressed to. Remember the customer service rep that told me it was en route? Well had he looked at the website he had me go to (DHL) to track it he would have seen this information as well. SO......while that is not Toshibas fault directly that USPS has lost the thing, one would assume that knowing that the item is lost they would be kind and send out another one right? WRONG AGAIN. They told me in no uncertain terms will they send me another disk unless I pay for another one and to make matters they said the it is MY responsibility to find the missing item. HUH did I miss something here. Wasn't I speaking with CUSTOMER SERVICE? How is that servicing the customer if I have to do all the work. I am their customer, the shipping company is THEIR customer! Isn't it their job to deal with their vendors? One would think that it couldn't possibly get anymore ridiculous but it does. Due to personal reasons and not having the ability to really wait for it to just show up, we decided to go ahead and purchase another disk. At the suggestion and experience of Best Buy (who is waiting on this disk to finish fixing the computer, which by the way had a hard drive crash after less than a year) I called them to order it and ask for an alternative shipping method. I even was planning to pay more for shipping if necessary. Well here comes the next unreal situation; they refuse to ship it any other way and refuse to ship to a PO BOX!!!! I said excuse me, I have no other address for you to ship it to in my town, we have no home delivery service, are you kidding me? Here it comes......"Ma'am ship it to a relative somewhere else and have them then ship it to your PO BOX.." ARE YOU SERIOUS! I can't even begin to describe my utter disbelief at this notion. This "manager of the customer service division" literally refused any other help. I told you three times how you can get a disk and that's all I can do. I asked to speak to her supervisor, she said she was as high as phone calls are escalated. Asked for the corporate phone number, said we can't give that out. REALLY. A publicly listed phone number and you can't give it out? Who is the president of your company. "I can't tell you that" REALLY? Again, information anyone can Google and you can't tell me?
    In the end I have a computer with no recovery disk and no way to get another one shipped to me unless I have it shipped to a relative somewhere else in another town, which for me is someone in another state. I must wait and hope and pray that it arrives soon, because to top all of this off, we are moving in 12 days 2300 miles away and the computer is still at Best Buy waiting for the disk to be repaired. Please tell your friends, tell your neighbors, tell everyone you meet. NEVER BUY FROM TOSHIBA!!!! I am making it my mission that everyone knows just how bad their service is.

    algal06 6/17/10 8:36PM

  • I purchased a Toshiba 50HP66 plasma television in April 2006 for $3220 and purchased an extended warranty for 5 years for $699.99. In February 2007 (still within MF warranty) the power went out on it and when attempting to turn it on it just kept turning on-and -off over-and-over again. The TV was picked up and fixed and returned about 30 days later. A week had not passed when the TV went out again. Once again I opened a claim with the MF who picked up the TV and didn’t return it for another month. In June 2007, the TV went out again. I tried reasoning with Toshiba customer service but all they had to say was, “your warranty period has expired. You need to contact your extended warranty company.”
    I had previously owned a Toshiba rear-projection TV for 10+ years without problems which is why I attempted to stay with the same manufacturer. Was that a mistake. To make a long story short, I’ve just got off the phone (June 2010) with the extended warranty company (ServiceNet) who offered me $364.93 to buy out the extended warranty contract after the 5th claim and countless ‘months’ of not having a TV.
    I believe that both Toshiba and ServiceNet did NOT stand behind their product. Be very weary of the manufacturer you purchase from and ALWAYS check the name and reputation of the extended warranty company.

    rjchavez 6/14/10 10:57AM

  • Toshiba customer service for laptops is awful. I have called and called trying to get my issue addressed and their customer service staff has been uniformly rude. I was told that my laptop wasn't registered, although I registered it - so they couldn't help me, until it was registered. I was told to call back to register. I called back. I was told that the registration dept was closed and that I should NOT register it online because their registration database was broken. Was given a case number. Called back, spoke to the customer service specialists (I was told they were the MANAGERS) and was told that my warranty had already expired. I asked for the expiration date, turned out they were going off of the date the machine was manufactured, not purchased. Then they said they could not register it for me, I would have to fax them paperwork and they would send more information to me in the mail. Hello??? I was told this was the case since 'the warranty was expired.' They are a mess. Also, in this process which has so far required FIVE phone calls with no result yet, I have been repeatedly disconnected. I cannot say enough bad things about this experience. If I had to do it over again, I would not go near Toshiba with a twenty foot pole.

    tash 6/8/10 3:15PM

  • I bought a 1TB external hard drive that has nothing right. It turns off frequently, and this is a common problem, if you read around the 'net.
    The error message of "HDDPROP.EXE has stopped working" is a constant reminder of what a piece of junk it is. The only way around it is to turn the switch off and then on again and let the driver re-install. It even happens when I'm USING it!!!
    E-mails to support (via their site) remains unanswered, and calls result in indefinate waits. Finally, "Leave your name and number and we'll call you back". Never could find a real person.
    NEVER BUY TOSHIBA ANYTHING!!!!! EVER!!!

    Anonymous 6/7/10 4:33PM

  • My L500 developed problems after working fine for several months. Problem was clearly with machine. Toshiba customer service was difficult to contact and difficult to communicate with. They finally told me I can purchase a 'system restore' disk. They claim this is 'free' but with a $25 shipping cost for a 7-10 delivery. Never buy another Toshiba.

    RB 6/3/10 7:01PM

  • My problem is with a TV (model 52RV535U) that I've had just under a year. It's under warranty so it should be simple either fix it or replace it. Not when dealing with Toshiba apparently. So I just got off the phone with someone at Toshiba's "customer service" who was not any where near worthy of that title hence the quotes and it was a supervisor at that. I think their customer service training involves ONLY saying "I'm sorry" and not actually trying to do anything to help you! We've been without a TV for a month and a half now with the part to fix it on back order with no date on when it will be available. They offered me a crappy TV as a replacement a week ago (after many phone calls to them) so I suggested two other TV's with the same options mine had. Specifics are not as important as them taking another week and still no decision one way or another. That's after being told they would get back to me in 2 to 3 business days. It's pathetic to have to call them over and over just to get something done.

    There is something seriously wrong with Toshiba's Customer Service imo. Reachability doesn't matter if they won't do anything about your problem. I have rated them the absolute worst in all categories! No more Toshiba products for me.

    Sean 6/3/10 11:52AM

  • Toshiba sucks! Rude customer service, bad laptop. When they can't answer the my questions, they simply hung up on me. I bought my Toshiba laptop July of 2009, and has been sending for repairs for THREE times. Bad quality product, and I will never ever buy Toshiba laptop.

    Jane 5/25/10 10:42AM

  • I bought a Toshiba just over a year ago and soon after I bought it it started randomly shutting down. We sent it in when it was under warranty and they said they couldn't find anything wrong with it. It is now just after the warranty ran out and I found out the hard drive is going bad and they wont fix it. It was an existing problem from before my warranty ran out. This company will never get any more of my business. I will make sure I tell everyone about the horrible products they sell. Hopefully I can send other people away from choosing Toshiba. THESE PRODUCTS ARE CHEAP FOR A REASON. DON'T WASTE YOUR MONEY

    BARBARA 5/18/10 3:51PM

  • I have had my Toshiba laptop for about a year now and one day a long comes a little message that says your Windows is not genuine. So i call windows they cant help me they transfer me to Toshiba. So they decide to say your warranty is up any troubleshooting we do will be a $35 charge which is ridiculous in my point of view So i didnt think much of it so i went ahead. The first lady tells me to do a restore to factory settings so i do that $35 process and guess what still nothing. So now i have an unginuine copy of windows and a computer with absolutely nothing on it. So i call back and they say its on the bottom of my laptop well i have had it for about a year that is faded by now and i explained that to him so they told me to call windows and i did and they were closed. So i try to figure it out on my own now and guess what my internet is now down because of the stupid restore. So i call Toshiba back and i ask him what i should do and if his advice will charge me and he says yes $35 so i go off on him saying well your advice messed my computer up more so why would i have to be charged for you to tell me how to fix your mistake. So he then starts yelling at me saying its his job and its not fair that if he got caught that he would be fired well in my opinion he should be fired because the people at Toshiba are a bunch of morons and know nothing about computers and their building should explode and end those pathetic excuse for customer service representatives and i swear if im charged every time i called i will sue Toshiba for every penny because their advice sucks and they just made my computer worse i finally got it fixed by myself because they would not help me one bit

    legend 5/9/10 9:22PM

  • My older Toshiba Satalite came with the wrong recovery disk. I did not know this until I had to do a recovery. And the system will not take the recovery disk I have. So I contacted Toshiba. They say that because I never contacted them within 30 days that they will not replace the disk. How many people use a recovery disk within 30 days? How many people double check their recovery disk lable to make sure it matches with the model of the laptop? WOW! Toshiba Tech Support is not good!

    dagarhart 5/6/10 10:46AM

  • Agreed, Toshiba's support is terrible, at least for laptops. I've been trying for four business days and have been transferred to more than a half-dozen techs, a case manger, and the company Toshiba outsources to that does On-Site Repair Service to repair my boss's laptop. Toshiba claims they sent the work order, but no one has it. I'm still trying to get repair set up as I write this...and they're telling me to expect a call in 24 hrs...

    I've rarely felt the need to tell others of poor service, but this one may be the worst experience I've ever had in 25 yrs. with any vendor or manufacturer.

    Anonymous 5/4/10 2:00PM

  • Totally agree with Toshiba having horrible customer service. I have dealt with Toshiba for both a LED TV and a Laptop. I am convinced that they select the rudest, most incompetent people and hire them for their phone lines.I bought a laptop and a key broke off, I contacted Toshiba and they instructed me to bring the laptop to a local authorized repair center. I get a call the next day from the repair store that Toshiba does not repair this model through the shop and I have to come pick it up, driving two hours total, I had asked Toshiba to please just let the shop fix it since this was such a huge inconvenience but they would not. I was not happy about their mistake, the customer service agent told me that I made the decision to bring it there, never mind I only went because they told me to. Next problem, I send it in and check the status online, it is not covered under warranty, this was never mentioned to me by any of the at least four people I spoke to during the process so far. I am very angry by now, finally I get a competent person, Dillan, and since there is no mention of them informing me of this charge he agreed to waive the fee (150 for a keyboard, they would not replace only the h key that fell off, btw the whole laptop is about 400$). Anyhow, I check the status today, it has been two days since I spoke to Dillan, the work order still has not been initiated. I can not believe the total incompetence of this organization!

    dupont_cs 4/28/10 7:53PM

  • Very unprofessional customer service and rude!!! My computer freezes and locks up since I got it new. It has been to Toshiba's repair service 3 times, for the same issue. The last time the computer was returned, the documentation said there were bad sectors in the hard drive, which will lead to continuall freezing. I called technical support and wanted resolution, since I purchased the computer with the problem. I have spoken to 3 case managers, and amazingly everyone of them indicate there systems do not allow them to call up my serial # or case #. 2 said they would call back when the problem was fixed. Haven't heard back. The third case manager said he would work on seeing why my computer wasn't coming up, and for me to call back in 48 hours. I will never buy anything from Toshiba again!!!

    Bye Bye Toshiba. 4/27/10 11:20AM

  • Bought in December 2009 a Toshiba NB 205. Two days later I called customer service reporting problems with the sound of the computer. I have followed the telephone technicians guidelines, always asking you to reverse to original settings; sent the computer twice at my own expenses to their repair center. Six months later I am still trying to get my problem fix or my money back. No one at customer service willing to help and they refuse to give my money back when I first requested in January.

    Arney 4/24/10 7:13AM

  • HORRIBLE! RUDE! Toshiba's tech support was the most incompetent I've ever experienced! When trying to buy disks for my operating system they told me to go to their website. But they were not available for my model. When I called back I was told they would send them to me free. Then I was cut off. Had to re-call and got someone else & had to explain all over again. Then they said they would not send them to me free. So I was willing to pay for them. But they would not let me buy them over the phone. They kept telling me to go to the website. Finally, I was given to a case manager who told me there was nothing he could do and to check back in a few weeks. Frustrated, I asked if I could speak to his supervisor. And he said No. I asked, "Don't I as the customer have the right to talk to someone above you." His exact words were, "No. The customer does not have the right." I will never buy anything from Toshiba again! And the reader should not either. Spread the word!!

    Anonymous 4/20/10 1:44PM

  • The worst customer service and product ever. I will never purchase anything from them again. I have made it my mission in life to save as many people from being TOSHIBAED as possible. Inferior product - a satellite laptop from Best Buy. The only thing worse than the quality of the product was the quality of their so called customer service. I have spoken to so many people having the same issues that we decided to complain to a local TV station who does a consumer segment. Stay as far away from Toshiba as you can get. Maybe we should form a support group and file suit against them...............

    Lisa 4/19/10 4:49PM

  • I bought a Toshiba because I was sick of Dell's customer service and thought it couldn't get any worse. Boy, was I wrong.

    Toshiba's customer service takes the crown for giving its customers the run-around. I bought my laptop four months ago from an individual (not from a business). I've been on the phone with Toshiba since day one trying to get the computer's registration changed to my name. Seems simple enough, right? Press backspace a few times and type in a new name. Done.

    Well, Toshiba needs to hear from the person I bought the computer with. That makes sense. So I contact that person and have her call Toshiba. Done. I call Toshiba and get tech service, who transfers me to customer service, who transfers me to tech service, who transfers me to customer service, who transfers me to tech service, who--at this point I hung up.

    I called back a few days later and finally got a hold of someone who said she could help. I explained to her what had happened and she said she had no record of getting a call from the person I'd bought the computer from. So I called that person back, she said she had called and would call again. The next day I called Toshiba back, and they said they had received the call but had no information on what the call was about so couldn't verify the registration transference authorization. No one had written that down.

    This cute little trend continued for weeks. Finally, I talked to someone who seemed sympathetic. She told me to have the person I bought the computer from e-mail a specific address with the authorization. I passed the information on, she sent the e-mail, then I sent an e-mail to the same address asking if I was FINALLY the registered owner of the computer. I never received a response. I've tried calling Toshiba back, but have never been able to reach anyone who could help me. Presently, I have been on hold, without having spoken to a human yet, for just under forty-five minutes.

    I'm starting to think that Toshiba does not want me to register this computer.

    Anonymous 4/15/10 2:05PM

  • Toshiba customer service has to be the absolute worst I have experienced. I've had a problem with my laptop and it was determined that it needed to be shipped back to them. I cannot get the box shipped to me. After many calls, which each time they need me to start from scratch as to the problem I still do not have the shipping box to return the laptop for repair. I'm beginning to think that they are trying to delay until the warranty is off so they can charge for the repair.

    Anonymous 4/14/10 6:11AM

  • I am now in the do-loop of Toshiba customer service. I agree that Toshiba customer service is the absolute bottom of the barrel. I bought a new L-500 laptop, after 2 months, keyboard and touchpad don't work and must return it. I escalated the call to a representative, named Brenda, who informed that there was no one to escalate my complain to --- she's it --- nobody gets past her. Well, that's a way to really hear what the customer says about your products and to be in-tune to providing a quality product. I, also, WILL NEVER BUY ANOTHER TOSHIBA PRODUCT. Their customer service alone is enough to make anybody rethink purchasing from them. I also will tell everybody I know NOT TO PURCHASE A TOSHIBA PRODUCT. It's not worth the frustration to know that you're complaint, the money you've spent, you're being without a brand new computer, is absolutely of no concern to them---GET IN LINE.

    steph222 4/13/10 6:53AM

  • I've had an external hard drive for 8 months, with a 4 yr warranty. All of a sudden my computer wasn't recognizing it when it was properly connected.

    I phoned toshiba, was told "that's not my dept, call this #", and was given another 800# called that #, again "thats not my dept, call this #" this went on 6 times and numbers later and 2 hours later....

    finally got to the right customer service agent,,,then was told, go to our website ( i made the cust svc rep talk me though it on the phone since i didn't trust him after the previous bad service) got a shipping/return label printed, asked about how i can get my data saved off the hard drive..."oh we don't do that, you'll have to do that on your own"

    "you mean NO ONE at toshiba can talk me through how to do this?" was told "NO, we don't do that"

    found a local computer repair person who said he could do it...called toshiba back (got same agent on the phone) to make sure this would not void my warranty. "oh yes that's fine just be sure to include all the parts in teh box when you return it"

    next morning at staples the computer tech couldn't figure out how to open the case, called toshiba cust service from staples, "oh you have to go to one of our authorized dealers to have your data removed, where are you located" turns out the closest "authorized" dealer is an hour away.

    I HATE TOSHIBA, HATE HATE HATE,,,THEIR CUSTOMER SERVICE S*CKS, NO ONE KNOWS WHAT THEY'RE DOING OR UNDERSTANDS THEIR POLICIES...

    WHY WAS I TOLD BY ONE AGENT ANYONE COULD REMOVE THE DATA AND JUST SEND THE PEICES BACK TO US AND UR WARRANTY WILL BE HONORED AND ANOTHER CONTRADICT WHAT THE 1ST CUST SVC REP SAID?

    I WILL NEVER NEVER NEVER PURCHASE A TOSHIBA PRODUCT AGAIN....

    Anonymous 4/10/10 12:07PM

  • Toshiba Tech Support Agents are rude, unprofessional, patronizing and ignorant of the Company that pays their salary's Products. They treat the Customer with disrespect, never apologize for the problem the customer might be having, and do as little as possible to resolve the issue. Even if you bother to file a BBB Complaint, Toshiba will not call or even acknowledge that you had a problem with either their product, or their overseas Agents. If given the option to receive a free Toshiba, or pay for a slate rock and hammer, I will purchase the rock and hammer.

    Hanguponmeagaintoshibaloser 3/18/10 12:00PM

  • i recommend not to buy anything toshiba or send it in for repairs becuase they will lose your package in the mail it took me 3 weeks just to receive a box for my laptop and now they lost it in the mail

    Anonymous 3/11/10 1:45PM

  • My windows 7 upgrade was approved in October, yet was never delivered. DHL claims it was undeliverable due to a missing apartment # and the package is at their distribution center. I've sent more that a dozen emails to Toshiba, and have gotten a range of absurd responses (it's been delivered, call dhl to update the address, pls provide a different mailing address to avoid issues, etc). Adding insult to injury, when I try to track my package, on the toshiba upgrade site, it is showing my apartment number.
    i spoke with customer service who informed me email is the only way to work with the 7 upgrade dept. how nice

    Bobanky 3/11/10 7:20AM

  • I asked Toshiba computer tech support for the maximum memory capacity of one of their notebook computers, and their answer was, "one six oh gee bee" (160GB), indicating the person was clueless about Toshiba computers and all computers in general.

    Another time, I asked about a computer component listed in their exploded diagram and parts list, but Toshiba didn't know what I was talking about, nor could they find the diagram or parts list, and they asked me to e-mail them those documents.

    I was once tried to speak to management about the poor quality of tech support but had to deal with an arrogant yuppie who was equally ignorant but had an ego about 100 times normal. When I asked to speak to his superior, he replied, "There is nobody else; I'm the top of the top."

    louie notck 2/9/10 4:33PM

  • Horrible service. Received laptop in Oct. 2009 still no windows 7 upgrade as promised. Contacted them several times. Getting the run around and darn tired of it.

    appmos 2/9/10 9:42AM

  • Absolutely the worst customer service I have ever recieved. I sent in my laptop for repair and they lost it. After a month of phone tag and attempts at reaching a real person I was finally reassured that a replacement would be forthcoming. That was over a month ago. Going on 3 months without my laptop and it is quite apparent from my discussions with "customer service" that they could care less. DO NOT BUY TOSHIBA PRODUCTS! If anything changes I will let you know.

    Mdowdy 1/26/10 6:24PM

  • 20 bI have never bought an item of which i thought was good quality and been so let down within 2 months of purchase1 because it was bought from a reputable home shopping catalogue company should have nothing to do with the shoddy afterservice i have received. I could have gone to any number of high street companies and purchased a cheaper model, however I spent £200 more for something that I thought was far more superior! Wrong!I would be very grateful for some kind of redress...

    r sutton 1/26/10 4:06PM

  • I purchased a Toshiba Satellite 300 in Aug09 from BestBuy. The laptop crashed all the time. BestBuy will only exchange their product within the first 15 days. I brought the laptop in for repair twice, they reinstalled Vista and ran diagnostic tests, but cannot find the problem. I upgraded to Win7, but the problems got worse. This machine is unstable.

    I have been trying to speak to a case manager since Nov09. Everyday I call to speak to a case manager to get a replacement for my replacement.

    It is the most frustrating and worst customer service I have ever dealt with.

    Anonymous 1/25/10 7:50AM

  • I bought a 52"DLP in 2007. The bulb has been replaced 4 times in 3 years. I notified Toshiba about this problem while the TV was under warranty. Replacing a bulb 4 times in 3 years is not normal I am told. Now that my TV is no longer under warranty I have to pay for a replacement bulb. I recommend to any one not to buy any Toshiba TVs. I work for Best Buy in Home theatre dept and I can assure any one the sales of Toshiba TV will go down in my store, Never never buy a Toshiba TV its crap! They do not support their product period.!!

    sillk007 1/24/10 5:15PM

  • I am speachless at the way TOSHIBA handles their customers. I bought a laptop and had to send it in for repair. It's been a month now and my part is not due in for another month. I have tried asking for my money back but of course I can get no where. There must be something, we as consumers, can do about this company. I will never, ever look at a TOSHIBA product again and I will spread the word loud and clear to everyone I come in contact with not to buy TOSHIBA products. I will also tell every person I see in every store in the computer section or where ever not to buy from this company. This has been the worst experience I have ever had with a product. They do not stand behind their product and neither should anyone else.

    Anonymous 1/19/10 1:43PM

  • toshiba customer service all they do is just sit on their desks and deny responsability of they products and just get money off of the company name

    sandbagboy 1/12/10 1:16PM

  • I sent my computer to repair and every time I call it's on "hold" and they say the only thing I cando is just call and call (they really told me that word by word) and they told me that I could complain but that it would be USELESS.. I can't refund because of their "policy", I can't use my computer, I have no limited date to receive it.. wow.. I cannot believe it that such a big company could do this.. I have seen many other puchasers from toshiba having a lot worse situation than I am. TOSHIBA needs to do something to gain their responsability back.. we have no trust in them and many more would have less if this goes on.. and then no one would even look at your products anymore!

    TG 1/12/10 1:11PM

  • Husband has tried over and and over to get update on computer that was sent in for repair. He has been been hung up on twice by customer service, waited on phone one night for one hour and 37 minutes on second call, no one ever came back.We still don't have computer which is a Christmas gift for one of our daughters :(. Still have no clue as to when we will get it back. No one will call or e-mail us back. Sorry customer/tech. support. I bought 2 of these computers and planned on buying another glad I didn't.

    Marie 1/11/10 7:47PM

  • getting a windows 7 upgrade for my toshiba laptop is a real hassle. they've got my money, but i've received no approval receipt or confirmation. i've informed them of the situation, but no reply.

    magisterosa 1/6/10 7:45PM

  • My computer stopped recognizing my CD ROM drive. My warranty expired 2 months ago. The customer service is absolutey useless after the warranty expires. The answer to everything is "Do a system restore." I will never buy Toshiba products again.

    Engineering Student 12/13/09 1:37PM

  • Toshiba changed their warranty on CD/DVD repairs on their laptops. I was told I could no longer take my laptop to an authorized repair dealer but would have to wait for a box from Toshiba and send my computer to KENTUCKY for several weeks to be repaired. I wasn't notified in advance that they changed the policy and my warranty expired without resolution. I will have to pay out of pocket to fix the problem. Also Toshiba Customer Service SUCKS. They answer phones in another country and you have to repeat everything over and over. I will NEVER BUY A TOSHIBA Again!

    KATTALESTV 12/7/09 11:05AM

  • I purchased a Toshiba lapTop but My problem its not My laptop. Its ok I have some problem in My laptop it will solve.
    But I have complain about the customer service in Bahrain about the reception staff , about the way that she took with the customer, she don't have any respect for customer also she shouting at me in the phone when I was calling to ask about my lap top. I just ask in a normaly if my Lap top is ready or not, because she told me will call you, but I did not received any call from them. And then she shouting at me with high voice that it will take a five days more. its ok if she took nicely with me.

    Thank you

    Um Isa 12/5/09 8:07PM

  • I had a Toshiba laptop, which was sent to their local service partner in Bangalore for repair work. It came back in worse condition (after paying the examination/estimation charges). Now they are not even willing to give a receipt that they have taken payment from me. It is truly disgusting that a company like Toshiba is setting such standards for customer service...

    Service from Toshiba 12/4/09 11:44PM

  • I purchased a Toshiba Satellite laptop from Brandsmart USA. Right off the bat, I had problems with it. The first problem is that Toshiba and Microsoft partnered together to screw the consumer out of a fully licensable Office product. They install a home and student 60 day trial version. Only has Word, Excel and one note. Doesn't even have Outlook. In order to upgrade, you first have to purchase a full license ($149) then have to purchase an upgrade to the standard edition (up to $ 300) Then on top of it all, the laptop comes with Windows Vista Home premium and the box contains a certificate (brochure) that states on all 4 pages that this laptop is eligible for a free upgrade to Windows 7. It then tells you that you can call to register over the phone, which I did, then a few days later I get a call back stating that they need more information. I was given an email address to send the info to. I was then notified to fax all the information over. In my numerous calls to Toshiba Tech support, the agents kept reiterating that the upgrade is free and the shipping is also free. After about three weeks, the superior agent on the floor is calling to tell me that I haveto now go to their website to register my product and PAY A SHIPPING FEE of $ 11.25 for them to ship me the disk that was promised to me. The brochure did not on any page state anything about a shipping charge. They now refuse to send me the disks. I am going to find out from my attorney if this is a case of misrepresentation, concealment and coersion. So far, it is going on the fourth week and no resolution. I am so fed up, I am returning this laptop and getting another brand. This laptop in its current state is useless to me. If Toshiba doesn't stand by its products and accommodate its consumers, then I will not stand by their products and will not recommend it to my friends family members or colleagues in the future. My programs for Architecture are configured for Windows 7 base operating system, and will not run efficiently on Vista.
    I am totally disgusted in Toshiba and its lack of customer support.

    erichtroy 11/19/09 9:06PM

  • I have recently purchased a 300d and am trying to register online for the promised free windows 7 disc. My purchase was Oct.4 09
    I can't get any decent help on line. I called Toshiba & they said go to www.toshiba.ca/windows 7 upgrade. This was no help; frankly, I am quite pissed at your so-called help lines etc. Your websites suck as well. Is there anyone that can give me a straight answer as to THE ONLINE REGISTRATION SITE FOR THE TOSHIBA FREE WINDOWS 7 DISC TO BE MAILED TO ME1

    Anonymous 11/4/09 9:08PM

  • I originally purchased a Toshiba laptop from Best Buy in August. It came with the 64-bit Vista Home Premium operating system. Come to find out that some of the software I needed to run did not work on Vista 64-bit so I called Toshiba Customer Support requesting that they change my operating system from 64 to 32-bit. They were not able to accommodate this request and I was okay with that. The customer service person I spoke with was professional and courteous so I didn't push the issue and went to Best Buy and purchased the 32-bit version of Vista Home Premium. I had to purchase the full version rather than the upgrade since I was in effect, downgrading.

    Well now it is Oct 22 (the release date for the much anticipated Windows 7 operating system). I was provided with a free Windows 7 upgrade with the purchase of my laptop. I called customer service again, requesting that they send me the 32-bit version rather than the 64-bit version and again they said they could not do that for me. I am frustrated and disappointed. I've purchased many computers over the years (mostly from Dell). This is the first time I've purchased a Toshiba. I'm surprised at the lack of willingness that Toshiba has in helping me with what I would consider to be a fairly simple (and inexpensive) request. It seems to me that it would be in Toshiba's best interest to make this accommodation since this has the potential to either develop or ruin a new customer relationship.

    Toshiba has so far put a bad taste in my mouth. I am what some of my friends consider a "go to" person when they have questions about their new computer purchases. I will never recommend Toshiba. Not because the hardware is of lesser quality, but because their (lack of good) customer service makes it worth spending a little extra and buying from Dell and knowing that if I have problems, I'll be taken care of. This is the kind of mistake you only make once. Shame on you this time Toshiba. Next time, it will be shame on me.

    squilmi 10/22/09 6:09PM

  • HE REFUSED TO GIVE THE KEY FOR MICROSOFT OFFICE WHICH MICROSOFT EXPLAINES WOULD BE WITH THE MANUFACTURER...HE LEARNED THE HARD DRIVE FAILED WITH 2 MONTHS LEFT ON THE WARRANTY AND COULD NOT CARE LESS... MY BUSINESS ASSOCIATES, COLLEGE CONNECTIONS, FRIENDS AND FAMILY WILL LEARN OF THIS EXTREMELY NEGATIVE EXPERIENCE WITH TOSHIBA...AND I DOUBT IF ANY WILL TRY YOUR PRODUCT IN THE FUTURE

    BUYER 10/19/09 8:42PM

  • I have a toshiba 32 inch LCD tv the picture stopped working after 16 months, repair is 350 dollars Toshiba basically told me that there is nothing tehy will do to help me.
    it is out of warranty and thats that.

    800 bucks for a TV that broke after 16 months
    shame on you toshiba

    Anonymous 9/21/09 8:58AM

  • To whom this may concern:
    My name is Ben Dittman.
    I just sent you one of my laptop's for repair , apparrantly the screen went out on it. This particularly laptop had the same trouble about 3 weeks after I purchased from Office Depot . At that time they were able to just pull the battery out and restart and every thing went back to normal. Anyway my wife says she recieved a message from your repair center that the repair of my machine was not under warranty and that either it would cost me close to $ 500 to repair or you would be sending it back to me. I just want you to no I will never buy another toshiba product. I guess since the one year warranty that I purchased with the price of this laptop was not honored then I will be reporting this all media outlets that I can. BBB , Forums , chat rooms , personal friends and family .
    Dissatisfied Ex Customer

    Anonymous 9/19/09 6:40AM

  • Hello. my name they is [Blachoy] Efi. and remain in Greece. I have bought for two months [tosiiba] and have despite a lot of problems and from the delegation here unfortunately I do not have by no means good confrontation. I will write you somebody from the problems
    1. from the first day was absent the wi- fi in order to I enter in internet

    2. afterwards from one month roughly they made me replacement of hard disk
    2. it is late despite a lot spring and before the replacement and afterwards
    3 while it functions suddenly the keyboard does not make nothing - it stops it functions.
    4. The font suddenly changes from her abbey.
    5 afterwards service had made me scratch in the screen of computer.
    6. I believe that it functions more badly.
    apology for English!
    other I am despite very dissatisfied. I have taken despite a lot of telephones and the confrontation they is carpets. I wait for above two weeks telephone to take me one person in charge. I am architect and the computer they is tool of my work. I request you I want I find a solution. i I do not want a computer that from the first two months has removed from me such damage. I believed that you were reliable company other unfortunately we do not show me such something. say to me the all technicians that he has virus. [ok] I do not function first time of computer. also I lost also my files but also the all programs of my work. also and [antibairoys].I again called I spoke above one hour with various employees. they said to me that me will take behind somebody up to the evening other did not call no. other unfortunately nothing. I do not bear other this your climate of behavior.! I hope to have a answer from you. exists also other way however i lost my work who will compensate me for this. I am architect and lost despite very good work it did not work this keyboard they is unacceptable. and I do not have from you a correspondence. I think of taking also lawyer.

    satellite A300-11 9/14/09 11:01PM

  • I have purchased a 52 inch toshiba television from buy digs.com. The set worked for eight hours and when The toshiba repairman came to repair it I was told that it would take three to four days to repair it. The television is still not working and it has been almost a month. I will never purchase another toshiba product.

    Anonymous 9/5/09 7:02AM

  • Toshiba customer service varies widely by department. Their TV division was quite good, like a Japanese company back in the 1970s, while their computer tech support was good for software issues but almost incompetent for hardware. Their lowest level computer hardware "technicians" didn't know even the most basic aspects of computers, an example being one person who thought that disk drive capacity and memory capacity were the same thing. And in a case where I referred to a component on the parts diagram, the "technician" could not find the same diagram and asked that I e-mail it to him. I couldn't get even slightly difficult questions answered until I spoke with third-level technicians, who were very grumpy. The only reason I had to talk with Toshiba "technicians" was because the company's computer website lacked any information beyond the very basics and had a ridiculously bad "Ask Iris" search function.

    lmc 8/7/09 7:28AM

  • Toshiba customer service is terrible. I have a DVD player that was used once. I can't get a human being on the phone and the recording doesn't help. When you get someone in a different department they're rude. Obviously the Toshiba culture. i will never buy or recommend a toshiba product again

    Anonymous 6/30/09 11:02AM

  • Submit your comment >>
  • I just called Toshiba's tech support and was very pleased with great service. The first tech knew soon he did not know how to help and within one hour another called me back and got both problems resolved quickly and efficiently as well as giving me more information about how some of the software works so I could better operate my Toshiba laptop.

    Anonymous 3/16/10 3:06PM

  • Excellent help from a real person! Saved a TV return by identifying the set-up problem, staying on the line for the fix, and asking for a call-back if more problems. Great!

    bb 9/25/09 6:49PM



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